THE 3 BOLTS HOLDING BRACKET CAME LOOSE. 2 SHEARED OFF AND 1 STRIPPED OUT. HAD TO REPLACE TRANSAXLE AND BRACKET. *AK
1996 Mercury Mystique complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
REAR REFLECTOR HAS BEEN REPLACED AND STILL FILLS UP WITH WATER WHEN IT RAINS OR WHEN YOU WASH CAR/TOLD OUT OF WARRANTY/BUT NEVER FIXED CORRECTLY THE FIRST TIME IT WAS REPLACED.*AK
THE THROTTLE FREEZES. AT TIMES THE THROTTLE FEELS LIKE IT IS DRAGGING CAUSING YOU TO PRESS HARDER THAN NEEDED TO ACCELERATE, THEN THE CAR SPRINGS FORWARD. SOME TIMES WHEN YOU PUSH LIGHTLY ON THE ACCELERATOR IT STARTS OUT INTO THE TRAFFIC LANE THEN THE THROTTLE FREEZES. NO MATTER HOW HARD YOU PUSH IT WILL NOT BUDGE, THEN SUDDENLY IT WILL FREE UP AND WORK FINE FOR DAYS MAYBE THEN IT WILL DO IT AGAIN. VERY UNSAFE. WE HAVE HAD A COUPLE OF CLOSE CALLS. FORD- MERCURY ARE REALLY DRAGGING THEIR HEELS. THEY HAVE CHARGED ME OVER $100 ON ONE VISIT FOR THIS PROBLEM AND FIXED NOTHING. THANKS YOU FOR YOUR HELP, DAN. *AK
WAS DRIVING ALONG ON THE ROAD WHEN IT SUDDENLY STOPPED MOVING. ENGINE WAS STILL RUNNING. TRIED TO SHIFT INTO REVERSE OR DRIVE & VEHICLE FAILED TO MOVE. COULD HEAR IT SHIFTING GEARS. HAD VEHICLE TOWED TO MECHANIC & INFORMED CONSUMER THAT TRANSMISSION WAS SHOT. *AK
THE WATER PUMP IMPELLER WAS MADE OF PLASTIC AND BROKE UP INTO PIECES CAUSING $2000 IN DAMAGE, BECAUSE THE RESULTING OVERHEATED ENGINE WARPED THE VALVE HEADS. THE CAR NEED TO HAVE THE HEAD REMILLED AND NEW MULTIPLE GASKETS. THE WATER PUMP IMPLELLER IN MY OPINION SHOULD NEVER HAD BEEN MADE OF PLASTIC AND WAS APPARENTLY DEFECTIVE.
CONNECTOR IN HARNESS TO HEAD LAMP SWITCH FAILED PRIOR TO RECALL NOTICE 99V-103. NLM
ENGINE WIRING HARNESS CAUGHT FIRE. *MJS
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AT 55MPH, AND THE AIRBAGS DID NOT DEPLOY, RESULTING IN MINOR INJURIES. DEALER WILL BE NOTIFIED. *AK
WE TOOK THIS CAR TO THE DEALER IN MAY OF 1999 BECAUSE THE THROTTLE SEEMED TO STICK, THEN BREAK FREE, CAUSING TO CAR TO LURC FORWARD INTO TRAFFIC. THEY KEPT THE CAR BUT IT WOULD NOT REPEAT THE PROBLEM SO THEY ERTURNED IT TO US AND CHARGED US OVER $100. EVER SINCE THE THROTTLE WOULD SOMETIMES FEEL ROUGH IN ABOUT ONE HALF TO ONE INCH OF TRAVEL BUT THEN WOULD BE SMOOTH AS SILK. IN FEB WE TOOK THE CAR IN FOR THE SMOG CHECK AND THE SERVICE PERSON FINISHED THE TEST AND PUT THE CAR IN REVERSE AND IT SAT STILL, THE ENGINE AT IDLE AND IT WOULD NOT MOVE. HE SHIFTED IT BACK AND FORTH THEN SUDDENLY IT SHOT OUT OF THE STALL WITHOUT WARNING. HE SAID HE HAD PUSHED ON THE FOOT PEDAL BUT NOTHING HAPPENED. THEN ON MARCH 14, 2000, I WAS TRAVELING AT A STEADY SPEED OF 50 MILES PER HOUR FOR ABOUT FIVE MINUTES WHEN I DECIDED TO ACCELERATE TO 55, THE THROTTLE STUCK TIGHT. I PUSHED VERY HARD BUT NOTHING HAPPENED FOR ABOUT 20 SECONDS, THEN SUDDENLY IT RELEASED AND MY SPEED INCREASED. AT THIS POINT WE CANNOPT AFFORD TO PAY FORD $100 EVERY TIME WE TAKE THIS IN AND THEY CAN'T FIND ANYTHING. I'M SURE IT IS A THROTTLE PROBLEM. THE SMOG MECHANIC THINKS IT MAY ALSO HAVE SOMETHING TO DO WITH A SWITCH ON THE TRANSMISSION, AS HE SAID WHEN IT DID IT TO HIM HE MOVED THE SHIFT LEVER BACK AND FOR AND PUSHED ON THE FOOT PEDAL AND IT DID NOT INCREASE IN SPEED NOR DID IT MOVE. IS THERE SOME KIND OF RECALL HAVING TO DO WITH EITHER OF THESE PROBLEMS? THE DEALER DOESN'T SEEM TO THINK SO. THANKS FOR YOUR HELP. IT HAS BEEN
WHILE DRIVING IN HEAVY MORNING TRAFFIC VEHICLE STARTS WHINING, THEN IT STALLS. HAS TO PUT GEAR IN PARK TO RESTART. SOMETIMES THE OVERDRIVE INDICATOR LIGHT COMES ON. ALSO, WHEN PULLING OUT IN TRAFFIC, IT DOESN'T ENGAGE IN GEAR IMMEDIATELY, WHEN PUTTING FOOT ON ACCELERATOR, IT CAN CAUSE AN ACCIDENT. *AK
WHILE DRIVING REAR WHEELS LOCKED UP AND POWER STEERING MALFUNCTIONED, CAUSING LOSS OF MOST STEERING ABILITY. ALSO, VEHICLE STALLED UNEXPECTEDLY DUE TO DEFECTIVE TRANSMISSION, ALMOST CAUSING A CRASH. *AK *ML
TRANSMISSION/OVERDRIVE KICKS IN AND OUT WHICH COULD CAUSE A REAR END COLLISION. *AK
WHENEVER VEHICLE WAS STARTED, INTERIOR AND INSTRUMENT PANEL LIGHTS CAME ON & REMAINED ON . TURN SIGNAL WOULD CONSTANTLY BE RINGING WHEN SIGNAL SWITCH WAS NOT IN USE. TOOK VEHICLE TO DEALERSHIP & INFORMED MECHANIC OF THE PROBLEMS. MECHANIC INDICATED "HAS NOT HEARD OF THE PROBLEM BEFORE," AND DID NOT DO ANYTHING. *AK
HEADLIGHTS STAYED ON, AND VEHICLE CAUGHT ON FIRE. CONSUMER INDICATED VEHICLE WAS NON REPAIRABLE. *AK
RAIN WATER CONTINUALLY SEEPS INTO THE TRUNK AREA CAUSING DAMAGE TO THE ELECTRICAL SYSTEM, ELECTRICAL SHORT. YH
ON THIS DAY A TRUCK CUT IN FRONT OF US IN HEAVY TRAFFIC WHERE I HIT HIS BUMPER AND NO DAMAGE WAS DONE TO HIS. BUT MY CAR TOOK DAMAGE FROM THE IMPACT AND MY HUSBAND RECIEVED TRAUMA FROM THE PASSENGER AIRBAG THAT PUT HIM IN THE HOSPITAL FOR FOUR DAYS WITH TRAUMA TO HIS RIGHT EYE. HE WAS IN HIS SEATBELT AND WAS KNOCKED OUT WITH BLOOD TRAUMA TO HIS RIGHTEYE THAT CAUSE PERMANENT NERVE DAMAGE. THE ATTORNEY'S WE HAVE HAD HAS BEEN DISBARRED AND PAIDOFF BY FORD/MERCURY AND THEIR WAS A AIRBAG EXPERT BY THE NAME OF JACK OUT OF LUFKIN TEXAS AND WE NEED HIS REPORT TO BE COMPENSATED FOR THE MALFUCTION OF THE AIRBAGS AND FOR THE COMPANY TO CLAIM RESPONSIBILITY AND PAY FOR THIER ERROR. PRIOR TO THIS MY AIRBAGS HAD BEEN SCHEDULED TO BE REPLACED IN LOUISIANA IN JUL 1997. BUT THE DEALERSHIP RECIEVED MY AIRBAGS OVER 3 MONTHS AFTER I HAD LEFT THE STATE SO THERE WAS SOMETHING WRONG WITH THESE AIRBAGS AND THE COMPANY NEVER NOTIFIED ME OF THE DANGER , PLEASE HELP ME IF I CAN GET THE INSPECTORS REPORT, I WILL BE ABLE TO HAVE THE PROOF TO WIN MY CASE. *AK
BODY PAINT-ACID LIKE BLEMISHES; BRAKES-PREMATURE WEARING OUT; SEAT- DRIVER'S SEAT LOOSE; SEAT BELT- BELT DOES NOT RETRACT FULLY AND CATCHES IN CLOSING DOOR ,RESULTING IN BROKEN BUTTON; ENGINE(COLD STARTS)- ENGINE PRONE TO STALLING AND LOW IDLE SPEED; REMOTE TRUNK AND FUEL FILLER DOOR RELEASE - REMOTE RELEASE DOES NOT ALWAYS FUNCTION; WATER LEAKS INTO TRUNK WHILE TRUNK IS OPEN; VEHICLE RIDES HARSHLY - STRUTS CHECKED AND NO TROUBLE FOUND; AUTO TRANSMISSION SHIFTING DIFFICULTY SHIFTING FROM REVERSE TO PARK; TRUNK LOCK INOPERABLE DURING COLD WEATHER; POWER WINDOWS BINDING.
DUE TO RECALL NOTICE #99V1030000 CONSUMER TOOK VEHICLE FOR APPOINTMENT, BUT NOTICE THAT THE VEHICLE REMAINED PARKED IN THE SAME LOCATION SENSE DELIVERY. HOWEVER, THE MECHANIC INFORMED OWNER THAT THE REPAIR WOULD TAKE 20 TO 45 MIN. THE OWNER TOOK THE VEHICLE HOME & CHECKED UNDER HOOD AND NOTICE NO REPAIR HAD BEEN DONE. OWNER NOT SATISFIED.
AFTER STOPPING, CAR STALLED. THEN STARTED AND WHEN STOPPED AGAIN, STALLED. CAR WAS TOWED TO ISLAND FORD DEALERSHIP --HEAD GASKETS NEEDED TO BE REPLACED AS WELL HEADS. HEADS HAD WARPED. CHECK ENGINE LIGHT FAILED. DEALERSHIP WHERE CAR WAS PURCHASED COULD NOT BE TRUSTED TO DO THE REPAIR WORK. HOWEVER, ISLAND FORD NO BETTER-CAR HAS BEEN THERE FOR 1 MONTH.
THE OTHER PROBLEMS, THE TRUNK HAVING WATER DAMAGE DUE TO A SEVERE LEAK, MY ELECTRICAL SYSTEM IS NO GOOD. I HAVE A LOOSE ROD UNDERNEATH CAR APART OF THE STEERING/ I DROVE AROUND WITHOUT THE CAR BEING PROPERLY INSPECTED AND REGISTERED/ NO ADMISSION STICKER/ENGINE MAKES THIS WEIRD SOUND A RATTLING NOISE/ DRIVING ON THE HIGHWAY BETWEEN 45-50 SOMETIMES AT NO GIVEN MOMENT THE CAR WILL TAKE OFF UP THE HIGHWAY/ WHEN YOU PUT CAR IN GEAR IT JERKS SO HARD YOU THINK THE CAR HAS BROKEN DOWN. THE FUEL TANK DOES NOT PASS INSPECTION. THE SPEAKERS AND RADIO HAS ALSO NEVER PLAYED PROPERLY. I TRYED AND HAVE BEEN TRYING FOR THE LAST 2 YEARS AND 3 MONTHS PLUS. WHEN I FOUND OUT ALL THE THINGS WERE GOING ON I WAS VERY FURIOUS BECAUSE THESE PEOPLE KNEW THAT I WAS DISABLED, WITH A TERRIBLE INJURY, THIS WAS WHY I WAS TRADING IN MY CAR BECAUSE IT HAD OVER 100,000 MILES AND I NEEDED SOMETHING EXTRA DEPENDABLE. I VOICED THIS TO THEM, BECAUSE I HAD TROUBLE GETTING AROUND. I HAVE TRYED MANY TIMES TO RESOLVE THIS AND NOTHING HAS BEEN DONE FROM THE DEALERSHIP TO RECTIFY THIS. THEY TOLD ME ALOT OF LIES TO STALL ME DURING THE WINDOW TO RETURN THE CAR. I WAS TOLD THAT ONLY THE SALESMAN THAT SOLD ME THE CAR COULD DO THE PAPERWORK ON THE RETURN, THEN I WAS TOLD THIS SAME SALESMAN HAD GONE TO WORK ELSEWHERE. I WAS TOLD THEN THAT THE MANAGER WAS ON VACATION AND ONLY HE COULD DO THIS. I LEFT MESSAGE FOR THE OWNER TO CALL ME. I WAS PUT ON HOLD FOR LONG PERIODS OF TIME. LEFT ON HOLD, HUNG UP ON. THE SERVICE MANAGER WA
SIGNAL LIGHTS AND THE BRAKE LIGHTS ARE WORKING INTERMITTENTLY. *AK
THE BRAKE LIGHTS FAIL TO ILLUMINATE WHEN THE BRAKES ARE APPLIED. HAD BEEN TO MECHANIC & THE FUSE & LIGHT BULB WERE CHANGED. THE PROBLEM STILL EXISTS. MECHANIC FEELS ITS AN ELECTRICAL SHORT IN THE WIRES. *AK
WHEN DRIVING 55 MPH OR ABOVE AND APPLYING THE BRAKES ENTIRE STEERING COLUMN VIBRATES, CAUSE UNKNOW., DEALER REPLACED THE BRAKE ROTORS AND PADS, WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
ONCE VEHICLE IS TURNED ON AND TRAVELING INTERIOR LIGHTS WOULD COME ON INTERMITTENTLY. PLEASE PROVIDE FURTHER INFORMATON. *AK
I FEEL IT IS UNUSAL FOR THIS ASSEMBLY TO FAIL, CONSIDERING THE AGE OF THE VEHICLE AND THE LOW MILEAGE
WHILE GOING 35MPH AIR CONDITIONER BLEW OUT. SMELLED LIKE A FIRE. HAD THOUGHT IT WAS BLOWER MOTOR & BROUGHT ONE FROM DEALER. UNDER THE DASH ON RIGHT HAND SIDE, THE PLASTIC HARNESS WIRE COVERNING HAD BURNT. THE ELECTRIC WIRES ON THE BLOWER MOTOR HAD MELTED. *AK
VEHICLE EXPERIENCED ELECTRICAL FAILURES PRIOR TO RECALL NOTICE (99V-103), WHICH WERE RELATED TO RECALL COMPONENT AND CAUSED BURNING OF WIRING. MJS
TAILLIGHTS AND HEADLIGHTS ARE WORKING INTERMITTENTLY. *AK
THE HIGH/LOW SWITCH FOR THE AIR CONDITIONER BURNED OUT THE WIRING HARNESS. CONSUMER COULD SEE SMOKE FROM THE VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO DEALERSHIP FOR THIS PROBLEM. THE SWITCH WAS REPLACED. THE WIRING HARNESS IS STILL DAMAGED. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
BROKEN STOP CAUSES SWAY BAR TO MOVE AND RUB ON FRONT CONTOL ARM CAUSING VIBRATION AND POSSIBLE STEERING DIFFICULTY!
AIR BAG WARNING LIGHT WAS FLASHING ON AND OFF. THE AIR BAG ON THE DRIVER'S SIDE WAS BEGINNING TO PROTRUDE OUT OF THE STEERING WHEEEL HUB. TO THE DEALER ,CHARGED CONSUMER $65.00 TO TIGHTEN UP A SCREW IN THE STEERING WHEEL. PLEASE PROVIDE ANY FURTHER DETAILS. REPORT GIVEN BY OWNER'S SON BILL CAMPBELL. *AK
POOR DESIGN OF TRUNK IS EXPERIENCING LEAK. *YC
THE DRIVER SIDE SEAT BELT GETS JAMMED. TO UNLOOSEN CONSUMER HAS TO KEEP TUGGING ON THE BELT WHILE PRESSING THE RELEASE BUTTON. DEALER HAS NOT BEEN CONTACTED. *AK
THE FAN SWITCH IS CAUSING OVERHEATING AND MELTING OF THE WIRE HARNESS. THE HIGH/ MEDIUM/ LOW CONTROL DOES NOT RESPOND WHEN ACTIVATED. NIETHER, WILL FAN RUN ON ONE SPEED ONLY. THE DEALER HAS BEEN CONTACTED. *AK
THERE WAS A LEAKAGE AROUND THE GAS TANK DUE A SPLIT, AND THE GAS LEAKED OUT. *AK
WHENEVER TURNING THE POWER STEERING WHEEL EITHER RIGHT OR LEFT, IT'S VERY HARD TO TURN. WOULD HEAR A CLICKING NOISE WHEN THIS HAPPENS. ALSO, PASSENGER'S SIDE SEAT BELT FAILS TO RETRACT TO ITS ORIGINAL POSITION AFTER BEING RELEASED. WILL BE TAKING VEHICLE TO DEALER. *AK
WHEN DRIVING THROUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT UNTIL THE FAN BELT DRIES. THE DEALER HAS BEEN NOTIFIED ABOUT THIS PROBLEM. PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
TIE ROD FAILED. NLM
WHILE DRIVNG AT ANY SPEED AND GOING OVER ANY TYPE OF BUMPS, DRIVER'S SIDE SEAT KEEPS MOVING FORWARD. *AK
THE ENGINE STUTTERS/ PULLS/DRAGS AND LOSES POWER.CONSUMER CONTACTED DEALER. *AK
RADIATOR LIGHT KEEPS COMING ON , PART HAS BEEN REPLACED TWICE. *AK
VEHICLE DOES NOT HAVE SPLASH SHIELDS, CAUSING LOSS OF POWER STEERING WHEN VEHICLE DRIVES OVER 2 INCH PUDDLE OF WATER. THIS COULD RESULT IN AN ACCIDENT. *AK
AFTER APPLYING THE TURN SIGNALS, THEY DID NOT WORK. *AK
WHEN DRIVING AT ANY SPEED WITHOUT PRIOR WARNING, VEHICLE STALLED AND CUT OFF. ALSO,DEALER REPLACED THE ALTERNATOR DUE TO THE ELECTRICAL WIRES BURNING OUT THE ALTERNATOR . *AK
WHILE TRAVELING BATTERY INDICATOR LIGHT CAME ON AND VEHICLE STALLED. CONSUMER STATED THAT VEHICLE ONLY STALLED ON WET ROAD. PLEASE PROVIDE FURTHER INFORMATION. *AK
AT 58,000 MILES THE ENGINE HAS BLOWN WITHOUT ANY WARNING OR SIGNS OF DAMAGE OR LEAKAGE ,CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
I EXPERIENCED LOSS OF POWER STEERING WHILE DRIVING MY VEHICLE IN WET CONDITIONS. I HAVE THIS PROBLEM NOT BEEN ADDRESSED TO MY SATISFACTION BY MY DEALERSHIP. *AK
FUEL FILLE R LINE CRACKED, CAUSING FUEL TO LEAK. DEALER NOTIFIED, AND REFUSED TO REPAIR VEHICLE UNLESS COST GOES TO CONSUMER. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK
CONSUMER HAD A HEAD-ON COLLISION WITH A DEER AND AIR BAGS DEPLOYED, CAUSING HER TO STAY IN HOSPITAL FOR A WEEK AND A HALF. ALSO, LOSS OF HEARING. *AK
WE HAVE HAD A PROBLEM WITH THIS CAR SINCE WE BOUGHT IT. FIRST IT WAS THE DRIVESHAFT WHILE WE WERE TRAVELING THEN IT WAS THE PAINT STARTING TO CRACK, THEN IT WAS THE POWER STEERING GOING OUT WHEN IT WAS RAINING. DEALERSHIP HAD NO IDEA WHAT WAS WRONG. JUST FOUND OUT WHEN MY HUSBAND TOOK A/C SWITCH OUT THAT IT WAS BURNED. CALLED DEALERSHIP WHEN IT FIRST HAPPENNED EVEN THOUGH WE STILL HAD AN EXTENDED WARRANTY AND WANTED MONEY OUT OF US. WE COULDN'T AFFORD IT. PLEASE SEE IF ANY OF THESE ARE DEFECTS TO WHERE A DEALER IN WEST PALM BEACH CAN CORRECT THE PROBLEM AT NO COST. OUR WARRANTY HAS EXPIRED AT 60,000 MILES. CAR STILL VIBRATES AND WE HAVE NO A/C AND IT IS HOT HERE IN FLORIDA. WE WOULD ALSO LIKE TO GET THE PAINT TAKEN CARE OF US THEY KNEW ABOUT IT FROM THE BEGINNING WHEN WE BOUGHT THE CAR. ALONG WITH THE POWER STEERING GOING OUT. THEY SAID NOTHING WAS WRONG. THIS WAS JIM HAYES FORD IN HARRISBURG, IL. WE NOW LIVE IN FLORIDA SO IF YOU CAN HELP US SOLVE THESE PROBLEMS IT WOULD BE GREATLY APPRECIATED. THANKING YOU IN ADVANCE. JEANETTE PRATHER PLEASE E-MAIL ANYTHING YOU HAVE TO [email protected]. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Mercury Mystique → · Every Mystique year → · How the figures are calculated →