Page 3 of 4 · complaints 101–150 of 185

1996 Mercury Mystique complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →

Power Train › Axle Assembly
Filed May 13, 2000NY

THE 3 BOLTS HOLDING BRACKET CAME LOOSE. 2 SHEARED OFF AND 1 STRIPPED OUT. HAD TO REPLACE TRANSAXLE AND BRACKET. *AK

Structure
Filed May 12, 2000FL

REAR REFLECTOR HAS BEEN REPLACED AND STILL FILLS UP WITH WATER WHEN IT RAINS OR WHEN YOU WASH CAR/TOLD OUT OF WARRANTY/BUT NEVER FIXED CORRECTLY THE FIRST TIME IT WAS REPLACED.*AK

Vehicle Speed Control
Filed May 1, 2000CA

THE THROTTLE FREEZES. AT TIMES THE THROTTLE FEELS LIKE IT IS DRAGGING CAUSING YOU TO PRESS HARDER THAN NEEDED TO ACCELERATE, THEN THE CAR SPRINGS FORWARD. SOME TIMES WHEN YOU PUSH LIGHTLY ON THE ACCELERATOR IT STARTS OUT INTO THE TRAFFIC LANE THEN THE THROTTLE FREEZES. NO MATTER HOW HARD YOU PUSH IT WILL NOT BUDGE, THEN SUDDENLY IT WILL FREE UP AND WORK FINE FOR DAYS MAYBE THEN IT WILL DO IT AGAIN. VERY UNSAFE. WE HAVE HAD A COUPLE OF CLOSE CALLS. FORD- MERCURY ARE REALLY DRAGGING THEIR HEELS. THEY HAVE CHARGED ME OVER $100 ON ONE VISIT FOR THIS PROBLEM AND FIXED NOTHING. THANKS YOU FOR YOUR HELP, DAN. *AK

Power Train › Automatic Transmission
Filed Apr 19, 2000CA

WAS DRIVING ALONG ON THE ROAD WHEN IT SUDDENLY STOPPED MOVING. ENGINE WAS STILL RUNNING. TRIED TO SHIFT INTO REVERSE OR DRIVE & VEHICLE FAILED TO MOVE. COULD HEAR IT SHIFTING GEARS. HAD VEHICLE TOWED TO MECHANIC & INFORMED CONSUMER THAT TRANSMISSION WAS SHOT. *AK

Engine and Engine Cooling › Cooling System
Filed Apr 8, 2000IL

THE WATER PUMP IMPELLER WAS MADE OF PLASTIC AND BROKE UP INTO PIECES CAUSING $2000 IN DAMAGE, BECAUSE THE RESULTING OVERHEATED ENGINE WARPED THE VALVE HEADS. THE CAR NEED TO HAVE THE HEAD REMILLED AND NEW MULTIPLE GASKETS. THE WATER PUMP IMPLELLER IN MY OPINION SHOULD NEVER HAD BEEN MADE OF PLASTIC AND WAS APPARENTLY DEFECTIVE.

Exterior Lighting › Headlights › Switch
Filed Apr 6, 2000NY

CONNECTOR IN HARNESS TO HEAD LAMP SWITCH FAILED PRIOR TO RECALL NOTICE 99V-103. NLM

Electrical System › Wiring › Front UnderhoodFire
Filed Apr 4, 2000MO

ENGINE WIRING HARNESS CAUGHT FIRE. *MJS

Air Bags › FrontalCrash1 injured
Filed Apr 3, 2000NC

VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AT 55MPH, AND THE AIRBAGS DID NOT DEPLOY, RESULTING IN MINOR INJURIES. DEALER WILL BE NOTIFIED. *AK

Vehicle Speed Control
Filed Mar 14, 2000CA

WE TOOK THIS CAR TO THE DEALER IN MAY OF 1999 BECAUSE THE THROTTLE SEEMED TO STICK, THEN BREAK FREE, CAUSING TO CAR TO LURC FORWARD INTO TRAFFIC. THEY KEPT THE CAR BUT IT WOULD NOT REPEAT THE PROBLEM SO THEY ERTURNED IT TO US AND CHARGED US OVER $100. EVER SINCE THE THROTTLE WOULD SOMETIMES FEEL ROUGH IN ABOUT ONE HALF TO ONE INCH OF TRAVEL BUT THEN WOULD BE SMOOTH AS SILK. IN FEB WE TOOK THE CAR IN FOR THE SMOG CHECK AND THE SERVICE PERSON FINISHED THE TEST AND PUT THE CAR IN REVERSE AND IT SAT STILL, THE ENGINE AT IDLE AND IT WOULD NOT MOVE. HE SHIFTED IT BACK AND FORTH THEN SUDDENLY IT SHOT OUT OF THE STALL WITHOUT WARNING. HE SAID HE HAD PUSHED ON THE FOOT PEDAL BUT NOTHING HAPPENED. THEN ON MARCH 14, 2000, I WAS TRAVELING AT A STEADY SPEED OF 50 MILES PER HOUR FOR ABOUT FIVE MINUTES WHEN I DECIDED TO ACCELERATE TO 55, THE THROTTLE STUCK TIGHT. I PUSHED VERY HARD BUT NOTHING HAPPENED FOR ABOUT 20 SECONDS, THEN SUDDENLY IT RELEASED AND MY SPEED INCREASED. AT THIS POINT WE CANNOPT AFFORD TO PAY FORD $100 EVERY TIME WE TAKE THIS IN AND THEY CAN'T FIND ANYTHING. I'M SURE IT IS A THROTTLE PROBLEM. THE SMOG MECHANIC THINKS IT MAY ALSO HAVE SOMETHING TO DO WITH A SWITCH ON THE TRANSMISSION, AS HE SAID WHEN IT DID IT TO HIM HE MOVED THE SHIFT LEVER BACK AND FOR AND PUSHED ON THE FOOT PEDAL AND IT DID NOT INCREASE IN SPEED NOR DID IT MOVE. IS THERE SOME KIND OF RECALL HAVING TO DO WITH EITHER OF THESE PROBLEMS? THE DEALER DOESN'T SEEM TO THINK SO. THANKS FOR YOUR HELP. IT HAS BEEN

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 13, 2000IL

WHILE DRIVING IN HEAVY MORNING TRAFFIC VEHICLE STARTS WHINING, THEN IT STALLS. HAS TO PUT GEAR IN PARK TO RESTART. SOMETIMES THE OVERDRIVE INDICATOR LIGHT COMES ON. ALSO, WHEN PULLING OUT IN TRAFFIC, IT DOESN'T ENGAGE IN GEAR IMMEDIATELY, WHEN PUTTING FOOT ON ACCELERATOR, IT CAN CAUSE AN ACCIDENT. *AK

Steering › Hydraulic Power Assist System
Filed Mar 9, 2000WA

WHILE DRIVING REAR WHEELS LOCKED UP AND POWER STEERING MALFUNCTIONED, CAUSING LOSS OF MOST STEERING ABILITY. ALSO, VEHICLE STALLED UNEXPECTEDLY DUE TO DEFECTIVE TRANSMISSION, ALMOST CAUSING A CRASH. *AK *ML

Power Train › Automatic Transmission
Filed Mar 8, 2000IN

TRANSMISSION/OVERDRIVE KICKS IN AND OUT WHICH COULD CAUSE A REAR END COLLISION. *AK

Electrical System › Wiring › Interior/Under Dash
Filed Feb 29, 2000MD

WHENEVER VEHICLE WAS STARTED, INTERIOR AND INSTRUMENT PANEL LIGHTS CAME ON & REMAINED ON . TURN SIGNAL WOULD CONSTANTLY BE RINGING WHEN SIGNAL SWITCH WAS NOT IN USE. TOOK VEHICLE TO DEALERSHIP & INFORMED MECHANIC OF THE PROBLEMS. MECHANIC INDICATED "HAS NOT HEARD OF THE PROBLEM BEFORE," AND DID NOT DO ANYTHING. *AK

Electrical System › Wiring › Fuses and Circuit BreakersFire
Filed Feb 23, 2000MO

HEADLIGHTS STAYED ON, AND VEHICLE CAUGHT ON FIRE. CONSUMER INDICATED VEHICLE WAS NON REPAIRABLE. *AK

Structure › Body › Trunk Lid
Filed Jan 13, 2000NC

RAIN WATER CONTINUALLY SEEPS INTO THE TRUNK AREA CAUSING DAMAGE TO THE ELECTRICAL SYSTEM, ELECTRICAL SHORT. YH

Air Bags › FrontalCrash2 injured
Filed Dec 29, 1999TX

ON THIS DAY A TRUCK CUT IN FRONT OF US IN HEAVY TRAFFIC WHERE I HIT HIS BUMPER AND NO DAMAGE WAS DONE TO HIS. BUT MY CAR TOOK DAMAGE FROM THE IMPACT AND MY HUSBAND RECIEVED TRAUMA FROM THE PASSENGER AIRBAG THAT PUT HIM IN THE HOSPITAL FOR FOUR DAYS WITH TRAUMA TO HIS RIGHT EYE. HE WAS IN HIS SEATBELT AND WAS KNOCKED OUT WITH BLOOD TRAUMA TO HIS RIGHTEYE THAT CAUSE PERMANENT NERVE DAMAGE. THE ATTORNEY'S WE HAVE HAD HAS BEEN DISBARRED AND PAIDOFF BY FORD/MERCURY AND THEIR WAS A AIRBAG EXPERT BY THE NAME OF JACK OUT OF LUFKIN TEXAS AND WE NEED HIS REPORT TO BE COMPENSATED FOR THE MALFUCTION OF THE AIRBAGS AND FOR THE COMPANY TO CLAIM RESPONSIBILITY AND PAY FOR THIER ERROR. PRIOR TO THIS MY AIRBAGS HAD BEEN SCHEDULED TO BE REPLACED IN LOUISIANA IN JUL 1997. BUT THE DEALERSHIP RECIEVED MY AIRBAGS OVER 3 MONTHS AFTER I HAD LEFT THE STATE SO THERE WAS SOMETHING WRONG WITH THESE AIRBAGS AND THE COMPANY NEVER NOTIFIED ME OF THE DANGER , PLEASE HELP ME IF I CAN GET THE INSPECTORS REPORT, I WILL BE ABLE TO HAVE THE PROOF TO WIN MY CASE. *AK

Seats › Front Assembly › Recliner
Filed Nov 30, 1999MD

BODY PAINT-ACID LIKE BLEMISHES; BRAKES-PREMATURE WEARING OUT; SEAT- DRIVER'S SEAT LOOSE; SEAT BELT- BELT DOES NOT RETRACT FULLY AND CATCHES IN CLOSING DOOR ,RESULTING IN BROKEN BUTTON; ENGINE(COLD STARTS)- ENGINE PRONE TO STALLING AND LOW IDLE SPEED; REMOTE TRUNK AND FUEL FILLER DOOR RELEASE - REMOTE RELEASE DOES NOT ALWAYS FUNCTION; WATER LEAKS INTO TRUNK WHILE TRUNK IS OPEN; VEHICLE RIDES HARSHLY - STRUTS CHECKED AND NO TROUBLE FOUND; AUTO TRANSMISSION SHIFTING DIFFICULTY SHIFTING FROM REVERSE TO PARK; TRUNK LOCK INOPERABLE DURING COLD WEATHER; POWER WINDOWS BINDING.

Exterior Lighting › Headlights › Switch
Filed Nov 2, 1999PA

DUE TO RECALL NOTICE #99V1030000 CONSUMER TOOK VEHICLE FOR APPOINTMENT, BUT NOTICE THAT THE VEHICLE REMAINED PARKED IN THE SAME LOCATION SENSE DELIVERY. HOWEVER, THE MECHANIC INFORMED OWNER THAT THE REPAIR WOULD TAKE 20 TO 45 MIN. THE OWNER TOOK THE VEHICLE HOME & CHECKED UNDER HOOD AND NOTICE NO REPAIR HAD BEEN DONE. OWNER NOT SATISFIED.

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 24, 1999NY

AFTER STOPPING, CAR STALLED. THEN STARTED AND WHEN STOPPED AGAIN, STALLED. CAR WAS TOWED TO ISLAND FORD DEALERSHIP --HEAD GASKETS NEEDED TO BE REPLACED AS WELL HEADS. HEADS HAD WARPED. CHECK ENGINE LIGHT FAILED. DEALERSHIP WHERE CAR WAS PURCHASED COULD NOT BE TRUSTED TO DO THE REPAIR WORK. HOWEVER, ISLAND FORD NO BETTER-CAR HAS BEEN THERE FOR 1 MONTH.

Electrical System › Alternator/Generator/Regulator
Filed Oct 22, 1999CT

THE OTHER PROBLEMS, THE TRUNK HAVING WATER DAMAGE DUE TO A SEVERE LEAK, MY ELECTRICAL SYSTEM IS NO GOOD. I HAVE A LOOSE ROD UNDERNEATH CAR APART OF THE STEERING/ I DROVE AROUND WITHOUT THE CAR BEING PROPERLY INSPECTED AND REGISTERED/ NO ADMISSION STICKER/ENGINE MAKES THIS WEIRD SOUND A RATTLING NOISE/ DRIVING ON THE HIGHWAY BETWEEN 45-50 SOMETIMES AT NO GIVEN MOMENT THE CAR WILL TAKE OFF UP THE HIGHWAY/ WHEN YOU PUT CAR IN GEAR IT JERKS SO HARD YOU THINK THE CAR HAS BROKEN DOWN. THE FUEL TANK DOES NOT PASS INSPECTION. THE SPEAKERS AND RADIO HAS ALSO NEVER PLAYED PROPERLY. I TRYED AND HAVE BEEN TRYING FOR THE LAST 2 YEARS AND 3 MONTHS PLUS. WHEN I FOUND OUT ALL THE THINGS WERE GOING ON I WAS VERY FURIOUS BECAUSE THESE PEOPLE KNEW THAT I WAS DISABLED, WITH A TERRIBLE INJURY, THIS WAS WHY I WAS TRADING IN MY CAR BECAUSE IT HAD OVER 100,000 MILES AND I NEEDED SOMETHING EXTRA DEPENDABLE. I VOICED THIS TO THEM, BECAUSE I HAD TROUBLE GETTING AROUND. I HAVE TRYED MANY TIMES TO RESOLVE THIS AND NOTHING HAS BEEN DONE FROM THE DEALERSHIP TO RECTIFY THIS. THEY TOLD ME ALOT OF LIES TO STALL ME DURING THE WINDOW TO RETURN THE CAR. I WAS TOLD THAT ONLY THE SALESMAN THAT SOLD ME THE CAR COULD DO THE PAPERWORK ON THE RETURN, THEN I WAS TOLD THIS SAME SALESMAN HAD GONE TO WORK ELSEWHERE. I WAS TOLD THEN THAT THE MANAGER WAS ON VACATION AND ONLY HE COULD DO THIS. I LEFT MESSAGE FOR THE OWNER TO CALL ME. I WAS PUT ON HOLD FOR LONG PERIODS OF TIME. LEFT ON HOLD, HUNG UP ON. THE SERVICE MANAGER WA

Exterior Lighting › Turn Signal
Filed Oct 14, 1999IN

SIGNAL LIGHTS AND THE BRAKE LIGHTS ARE WORKING INTERMITTENTLY. *AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Oct 8, 1999FL

THE BRAKE LIGHTS FAIL TO ILLUMINATE WHEN THE BRAKES ARE APPLIED. HAD BEEN TO MECHANIC & THE FUSE & LIGHT BULB WERE CHANGED. THE PROBLEM STILL EXISTS. MECHANIC FEELS ITS AN ELECTRICAL SHORT IN THE WIRES. *AK

Suspension
Filed Oct 5, 1999MO

WHEN DRIVING 55 MPH OR ABOVE AND APPLYING THE BRAKES ENTIRE STEERING COLUMN VIBRATES, CAUSE UNKNOW., DEALER REPLACED THE BRAKE ROTORS AND PADS, WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK

Interior Lighting
Filed Oct 4, 1999MD

ONCE VEHICLE IS TURNED ON AND TRAVELING INTERIOR LIGHTS WOULD COME ON INTERMITTENTLY. PLEASE PROVIDE FURTHER INFORMATON. *AK

Steering › Rack and Pinion
Filed Oct 3, 1999MD

I FEEL IT IS UNUSAL FOR THIS ASSEMBLY TO FAIL, CONSIDERING THE AGE OF THE VEHICLE AND THE LOW MILEAGE

Equipment › Appliance › Air Conditioner
Filed Oct 1, 1999CA

WHILE GOING 35MPH AIR CONDITIONER BLEW OUT. SMELLED LIKE A FIRE. HAD THOUGHT IT WAS BLOWER MOTOR & BROUGHT ONE FROM DEALER. UNDER THE DASH ON RIGHT HAND SIDE, THE PLASTIC HARNESS WIRE COVERNING HAD BURNT. THE ELECTRIC WIRES ON THE BLOWER MOTOR HAD MELTED. *AK

Electrical System
Filed Sep 30, 1999NJ

VEHICLE EXPERIENCED ELECTRICAL FAILURES PRIOR TO RECALL NOTICE (99V-103), WHICH WERE RELATED TO RECALL COMPONENT AND CAUSED BURNING OF WIRING. MJS

Exterior Lighting › Headlights
Filed Sep 22, 1999CT

TAILLIGHTS AND HEADLIGHTS ARE WORKING INTERMITTENTLY. *AK

Equipment › Appliance › Air Conditioner
Filed Sep 21, 1999OK

THE HIGH/LOW SWITCH FOR THE AIR CONDITIONER BURNED OUT THE WIRING HARNESS. CONSUMER COULD SEE SMOKE FROM THE VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO DEALERSHIP FOR THIS PROBLEM. THE SWITCH WAS REPLACED. THE WIRING HARNESS IS STILL DAMAGED. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

Suspension › Rear
Filed Sep 17, 1999OH

BROKEN STOP CAUSES SWAY BAR TO MOVE AND RUB ON FRONT CONTOL ARM CAUSING VIBRATION AND POSSIBLE STEERING DIFFICULTY!

Air Bags › Frontal
Filed Sep 8, 1999FL

AIR BAG WARNING LIGHT WAS FLASHING ON AND OFF. THE AIR BAG ON THE DRIVER'S SIDE WAS BEGINNING TO PROTRUDE OUT OF THE STEERING WHEEEL HUB. TO THE DEALER ,CHARGED CONSUMER $65.00 TO TIGHTEN UP A SCREW IN THE STEERING WHEEL. PLEASE PROVIDE ANY FURTHER DETAILS. REPORT GIVEN BY OWNER'S SON BILL CAMPBELL. *AK

Structure › Body › Trunk Lid
Filed Sep 8, 1999OK

POOR DESIGN OF TRUNK IS EXPERIENCING LEAK. *YC

Seat Belts
Filed Sep 7, 1999KS

THE DRIVER SIDE SEAT BELT GETS JAMMED. TO UNLOOSEN CONSUMER HAS TO KEEP TUGGING ON THE BELT WHILE PRESSING THE RELEASE BUTTON. DEALER HAS NOT BEEN CONTACTED. *AK

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Sep 1, 1999VA

THE FAN SWITCH IS CAUSING OVERHEATING AND MELTING OF THE WIRE HARNESS. THE HIGH/ MEDIUM/ LOW CONTROL DOES NOT RESPOND WHEN ACTIVATED. NIETHER, WILL FAN RUN ON ONE SPEED ONLY. THE DEALER HAS BEEN CONTACTED. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Aug 31, 1999NJ

THERE WAS A LEAKAGE AROUND THE GAS TANK DUE A SPLIT, AND THE GAS LEAKED OUT. *AK

Steering › Hydraulic Power Assist System
Filed Aug 24, 1999OH

WHENEVER TURNING THE POWER STEERING WHEEL EITHER RIGHT OR LEFT, IT'S VERY HARD TO TURN. WOULD HEAR A CLICKING NOISE WHEN THIS HAPPENS. ALSO, PASSENGER'S SIDE SEAT BELT FAILS TO RETRACT TO ITS ORIGINAL POSITION AFTER BEING RELEASED. WILL BE TAKING VEHICLE TO DEALER. *AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Aug 23, 1999IL

WHEN DRIVING THROUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT UNTIL THE FAN BELT DRIES. THE DEALER HAS BEEN NOTIFIED ABOUT THIS PROBLEM. PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK

Steering › Linkages › Tie Rod Assembly
Filed Aug 23, 1999KY

TIE ROD FAILED. NLM

Seats › Front Assembly › Recliner
Filed Aug 6, 1999SC

WHILE DRIVNG AT ANY SPEED AND GOING OVER ANY TYPE OF BUMPS, DRIVER'S SIDE SEAT KEEPS MOVING FORWARD. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 4, 1999CA

THE ENGINE STUTTERS/ PULLS/DRAGS AND LOSES POWER.CONSUMER CONTACTED DEALER. *AK

Engine and Engine Cooling › Cooling System › Radiator Assembly
Filed Jul 30, 1999FL

RADIATOR LIGHT KEEPS COMING ON , PART HAS BEEN REPLACED TWICE. *AK

Structure › Frame and Members › Underbody Shields
Filed Jul 30, 1999FL

VEHICLE DOES NOT HAVE SPLASH SHIELDS, CAUSING LOSS OF POWER STEERING WHEN VEHICLE DRIVES OVER 2 INCH PUDDLE OF WATER. THIS COULD RESULT IN AN ACCIDENT. *AK

Exterior Lighting › Turn Signal
Filed Jul 28, 1999GA

AFTER APPLYING THE TURN SIGNALS, THEY DID NOT WORK. *AK

Engine and Engine Cooling › Engine › GasolineFire
Filed Jul 26, 1999DE

WHEN DRIVING AT ANY SPEED WITHOUT PRIOR WARNING, VEHICLE STALLED AND CUT OFF. ALSO,DEALER REPLACED THE ALTERNATOR DUE TO THE ELECTRICAL WIRES BURNING OUT THE ALTERNATOR . *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Jul 22, 1999NY

WHILE TRAVELING BATTERY INDICATOR LIGHT CAME ON AND VEHICLE STALLED. CONSUMER STATED THAT VEHICLE ONLY STALLED ON WET ROAD. PLEASE PROVIDE FURTHER INFORMATION. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Jul 21, 1999PA

AT 58,000 MILES THE ENGINE HAS BLOWN WITHOUT ANY WARNING OR SIGNS OF DAMAGE OR LEAKAGE ,CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK

Steering › Hydraulic Power Assist System
Filed Jul 6, 1999FL

I EXPERIENCED LOSS OF POWER STEERING WHILE DRIVING MY VEHICLE IN WET CONDITIONS. I HAVE THIS PROBLEM NOT BEEN ADDRESSED TO MY SATISFACTION BY MY DEALERSHIP. *AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Jun 30, 1999CA

FUEL FILLE R LINE CRACKED, CAUSING FUEL TO LEAK. DEALER NOTIFIED, AND REFUSED TO REPAIR VEHICLE UNLESS COST GOES TO CONSUMER. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK

Air Bags › FrontalCrash1 injured
Filed Jun 1, 1999CA

CONSUMER HAD A HEAD-ON COLLISION WITH A DEER AND AIR BAGS DEPLOYED, CAUSING HER TO STAY IN HOSPITAL FOR A WEEK AND A HALF. ALSO, LOSS OF HEARING. *AK

Steering › Hydraulic Power Assist System
Filed May 28, 1999FL

WE HAVE HAD A PROBLEM WITH THIS CAR SINCE WE BOUGHT IT. FIRST IT WAS THE DRIVESHAFT WHILE WE WERE TRAVELING THEN IT WAS THE PAINT STARTING TO CRACK, THEN IT WAS THE POWER STEERING GOING OUT WHEN IT WAS RAINING. DEALERSHIP HAD NO IDEA WHAT WAS WRONG. JUST FOUND OUT WHEN MY HUSBAND TOOK A/C SWITCH OUT THAT IT WAS BURNED. CALLED DEALERSHIP WHEN IT FIRST HAPPENNED EVEN THOUGH WE STILL HAD AN EXTENDED WARRANTY AND WANTED MONEY OUT OF US. WE COULDN'T AFFORD IT. PLEASE SEE IF ANY OF THESE ARE DEFECTS TO WHERE A DEALER IN WEST PALM BEACH CAN CORRECT THE PROBLEM AT NO COST. OUR WARRANTY HAS EXPIRED AT 60,000 MILES. CAR STILL VIBRATES AND WE HAVE NO A/C AND IT IS HOT HERE IN FLORIDA. WE WOULD ALSO LIKE TO GET THE PAINT TAKEN CARE OF US THEY KNEW ABOUT IT FROM THE BEGINNING WHEN WE BOUGHT THE CAR. ALONG WITH THE POWER STEERING GOING OUT. THEY SAID NOTHING WAS WRONG. THIS WAS JIM HAYES FORD IN HARRISBURG, IL. WE NOW LIVE IN FLORIDA SO IF YOU CAN HELP US SOLVE THESE PROBLEMS IT WOULD BE GREATLY APPRECIATED. THANKING YOU IN ADVANCE. JEANETTE PRATHER PLEASE E-MAIL ANYTHING YOU HAVE TO [email protected]. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1996 Mercury Mystique → · Every Mystique year → · How the figures are calculated →