Page 2 of 4 · complaints 51–100 of 185

1996 Mercury Mystique complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →

Exterior Lighting › Turn Signal › Switch
Filed Sep 18, 2001MA

WHEN THE CONSUMER ENGAGED THE RIGHT TURN SIGNAL, SEVERAL SECONDS LATER SMOKE STARTING STREAMING OUT OF THE STEERING COLUMN THROUGH THE RUBBER GASKET SURROUNDING THE DIRECTIONAL SIGNAL ACTUATOR ARM, THE DEALER FOUND THAT THE MULTI-FUNCTION SWITCH WAS DEFECTIVE AND IT WAS REPLACED, THE CONSUMER IS CONCERNED THAT THE PART DOES NOT CONTAIN A CHANGE IN DESIGN WHICH WOULD PREVENT THIS FROM OCCURING AGAIN.

Electrical System › Wiring › Fuses and Circuit BreakersFire
Filed Sep 11, 2001MA

SMOKE EMENATED FROM STEERING COLUMN WHEN ENGAGING TURN SIGNAL. POTENTIAL FIRE HAZARD AS QUOTED BY FORD SERVICE ADVISOR. *AK

Visibility › Power Window Devices and Controls
Filed Sep 6, 2001OK

POWER OPERATED WINDOWS FOR FRONT LEFT AND RIGHT DOORS FAILED TO WORK PROPERLY. DEALERSHIP HAS EXAMINED VEHICLE AND REPAIRED THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Visibility › Power Window Devices and Controls
Filed Sep 5, 2001OK

PASSENGER'S SIDE POWER WINDOW FAILED TO OPERATE DUE TO FAILURE OF CABLE DRIVE MOTOR. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER A RECALL AND WARRANTY EXPIRED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK

Visibility › Power Window Devices and Controls
Filed Aug 21, 2001LA

DRIVER'S SIDE POWER WINDOW WILL NOT GO UP. AT ALL. THE DEALERSHIP IS AWARE OF PROBLEM.*AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Aug 20, 2001VA

THERE IS A STRONG FUEL SMELL INSIDE VEHICLE AFTER FILLING FUEL TANK. THERE IS RECALL 99V247000 CONCERNING FUEL FILLER PIPE VENT HOSE, BUT THIS VEHICLE IS NOT AFFECTED. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 20, 2001TN

THE PROBLEMS THAT I AM HAVING WITH THE VEHICLE IS THAT I NEED A NEW ENGINE AND I PURCHASED AN EXTENDED WARRANTY ALONG WITH THE CAR. THE WARRANTY COMPANY, WYNN'S OIL COMPANY REFUSES TO PAY FOR THE REPAIRS. I AM STILL QUALIFIED FOR THE WARRANTY TO PAY FOR REPAIRS, WITH EXEMPTIONS OF DEDUCTABLE. I REALLY NEED HELP WITH THIS PROBLEM. I AM WITHOUT THE USE OF A VEHICLE THAT I AM STILL LEGALLY OBLIGATED TO PAY FOR. PLEASE HELP!!*AK

Engine and Engine Cooling › Cooling System › Fan
Filed Aug 19, 2001DE

TOOK VEHICLE TO A FORD DEALER FOR RECALL OF ENGINE COOLING FAN MOTOR. THEY CHECKED AND SAID THERE WAS NO PROBLEM, HOWEVER A FUSE WAS BLOWN AND THEY DID REPLACE THE FUSE. THIS TELLS ME THERE MUST HAVE BEEN A PROBLEM FOR THE FUSE TO NEED REPLACING. APPROX. 3 WEEKS LATER, WITHOUT ANY SIGNS, WAS DRIVING TO WORK AND THE "CHECK ENGINE SOON" LIGHT CAME ON. IMMEDIATELY AFTERWARDS THE CAR STOPPED. THE ENGINE OVERHEATED AND TOTALLY MELTED THE ENGINE COMPONENTS. THE CAR HAD JUST BEEN SERVICED. I FEEL THAT THERE OBVIOUSLY WAS A PROBLEM WITH THE COOLING FAN AND THE RESULT WAS EXACTLY AS THE RECALL WARNED FOR THE ENGINE COOLING FAN. I HAVE CALLED FORD WITH NO RESULTS. I NOW HAVE TO REPLACE THE MOTOR. PLEASE ADVISE. WHAT IS MY RECOURSE?*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 2, 2001CT

WHILE DRIVING 55 MPH VEHICLE COMPLETELY SHUT DOWN WITHOUT WARNING, CAUSING LOSS OF POWER STEERING AND BRAKES. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK

Electrical System › Ignition
Filed Jul 23, 2001NC

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Equipment › Appliance › Air Conditioner
Filed Jun 27, 2001CA

AIR CONDITIONER INDICATOR IS NOT ILLUMINATING ON DASH WHEN LIGHTS ARE TURNED ON. ALSO, DURING THE FIRST WEEK OF PURCHASE PROBLEMS WITH ACCELERATOR PEDAL STICKING . CONSUMER WAS AWARE THAT A RECALL HAD BEEN ISSUED FOR THAT PROBLEM, BUT MANUFACTURER REFUSED TO REPAIR DUE TO VIN. PROBLEMS WITH RADIATOR ALSO OCCURRED, AND MANUFACTURER REFUSED TO REPAIR THAT PROBLEM FREE OF CHARGE BECAUSE VIN# DID NOT APPLY TO THAT RECALL EITHER. CONSUMER WAS UNABLE TO CONTACT DEALER. DEALER WAS NO LONGER IN BUSINESS. PLEASE PROVIDE FURTHER DETAILS. *AK

Power Train › Manual Transmission
Filed Jun 19, 2001CA

WHILE VEHICLE WAS BEING SERVICED FOR ANOTHER ISSUE, CONSUMER WAS INFORMED THAT VEHICLE DEVELOPED TRANSMISSION PROBLEMS AND IT WOULD NOT MOVE AT ALL.*JB

Engine and Engine Cooling
Filed May 31, 2001CA

VEHICLE STALLED, WHITE SMOKE WAS COMING OUT OF HOOD, AND THERE WAS A COOLANT SMELL, DEALER REPLACED BATTERY, HOWEVER THE PROBLEM WAS THE WATER PUMP AND THERMOSTAT AND BECAUSE THEY WERE NOT REPLACED VEHICLE OVERHEATED CAUSING THE HEAD GASKET TO BLOW CAUSING COOLANT TO GO INTO THE CYLINDER. *SLC

Power Train › Automatic Transmission
Filed May 25, 2001CA

I DON'T HAVE AN ESTIMATE ON TRANSMISSION DAMAGE. TRANSMISSION WAS IN GOOD CONDITION WENT IT WAS BROUGHT TO DEALER, IT IS NOW INOPERABLE. I AM LOOKING INTO POSSIBLE TAMPERING WITH THE VEHICLE. I HAVE NO INTENTION OF PAYING FOR THIS DAMAGE. *AK

Engine and Engine Cooling › Cooling System › Fan
Filed May 24, 2001VA

00V 367 00/ENGINE COOLING FAN: ENGINE COOLING FAN WAS ON FIRE WHILE PULLING IN PARKING SPACE. DEALER WAS NOTIFIED, AND INFORMED CONSUMER VEHICLE WAS NOT COVERED UNDER RECALL DUE TO VIN. PLEASE FEEL FREE TO PROVIDE US WITH ANY FURTHER INFORMATION CONCERNING THIS MATTER. *AK

Electrical System
Filed May 18, 2001GA

COMPUTER AT MECHANIC SHOW MAJOR ELECTRICAL SYSTEM DEFECTS-IT APPEARS THAT MANY PEOPLE ARE EXPERIENCING THIS AS A MAJOR PROBLEM WITH THIS CAR AND FORD CONTOUR. FORD/MERCURY WILL NOT DO ANYTHING-ALSO THE TRANSMISSION GOES OUT QUIT OFTEN-HAD A NEW ONE AT 50,000 MILES-HAS HAD MANY RECALLS ALREADY AND NOTHING HAS BEEN FIXED ON THIS CAR-WINDOWS DONT GO DOWN (DUE TO ELECTRICAL SHORT)

Power Train › Axle Assembly › Axle Shaft
Filed May 17, 2001NY

CONSUMER TOOK VEHICLE TO REPAIR SHOP FOR WHEEL BEARING PROBLEM. LAST TIME HE BROUGHT VEHICLE TO REPAIR SHOP WAS LAST YEAR IN JUNE , 2000. CURRENTLY, WHEEL BEARINGS MALFUNCTIONED AGAIN. *AK *JB

Engine and Engine Cooling › Engine › Gasoline
Filed May 14, 2001CA

FIRST ENGINE FAILURE OCCURRED WITHOUT WARNING AFTER EXITING THE FREEWAY, DEALERSHIP FAILED TO ACKNOWLEGE ENGINE FAILURE AND INSISTED THE PROBLEM WAS THE BATTERY. ENGINE FAILED AGAIN AFTER PICKING UP CAR FROM DEALERSHIP AFTER THEY HAD IT 3 DAYS. HEAD GASKET WAS REPAIRED AND ENGINED FAILED AGAIN. FORD REFUSES TO TAKE ANY RESPONSIBILITY.

Engine and Engine Cooling › Engine
Filed May 8, 2001CA

ENGINE FAILED WHILE DRIVING ON THE HIGHWAY, VEHICLE WAS THEN PUSHED TO THE SIDE OF THE ROAD WHERE CONSUMER THEN NOTICED SMOKE AND A HORRIBILE SMELL COMING FROM UNDER THE HOOD, VEHICLE WAS THEN TOWED INTO DEALERSHIP, CONSUMER WAS THEN ADVISED THAT ONLY A BATTERY WAS NEEDED AND SAID NOTHING ELSE WAS WRONG, AFTER THREE DAYS OF DEALERSHIP HAVING THE VEHICLE AND NOT TRYING TO FIND THE CAUSE OF THE THE SMELL AND SMOKE CONSUMER PICKED VEHICLE UP, ON THE WAY HOME THE HEAD GASKET BLEW AND IT WAS TOWED TO A REPAIR SHOP, AFTER THE HEAD GASKET WAS REPAIRED, THE ENGINE STILL SOUNDED BAD, SO CONSUMER TOOK VEHICLE TO ANOTHER SHOP AND IT WAS DETERMINED THAT THE CYLINDER WAS BAD, CONSUMER THEN TOOK VEHICLE BACK TO THE REPAIR SHOP THAT REPAIRED THE HEAD GASKET AND WAS ALSO ADVISED THAT CYLINDER WAS BAD, ON THE WAY HOME THE ENGINE AND BATTERY LIGHT CAME ON, VEHICLE WAS TOWED INTO DEALERSHIP THAT REPLACED THE BATTERY,DEALERSHIP TOLD CUSTOMER THAT THE PEOPLE WHO HAD REPLACED THE HEAD GASKET MUST HAVE DONE SOMETHING WRONG, DEALERSHIP STATES THEY ONLY DID WHAT THEY WERE TOLD TO DO AND THAT WAS TO REPLACE THE BATTERY. *JB

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 23, 2001MN

I HAVE HAD A PROBLEM WITH THE ENGINE STALLING WHEN OUTSIDE TEMPS EXCEEDS 85 DEGREES AND THE A/C IS ON. THE PROBLEM OCCURS AFTER TAVELING AT HIGHWAY SPEEDS AND THE CLUCH IS DEPRESSED AND THE ENGINE IS ALLOWED TO IDLE. THE ENGINE INTERMITTENLY WILL IMMEDIATELY STALL. THIS CAUSES A PARTIAL LOSS OF BRAKING AND POWER STEERING. THIS HAPPENS ABOUT ONCE A DAY WHEN TEMPS ARE OVER 85. THE PROBLEM HAS BEEN HAPPENING SINCE 1997. THE DEALER HAS LOOKED AT THE CAR 4 TIMES AND HAS TRIED FIXING THE A/C TO RESOLVE THE PROBLEM. THEY SAY THE I NEED TO BRING THE CAR IN WHILE IT IS STALLING?

Visibility › Power Window Devices and Controls
Filed Mar 29, 2001AR

WHEN TRYING TO PUT THE DRIVER SIDE WINDOW DOWN, YOU HAVE TO KEEP PUSHING THE BUTTON UNTIL IT FINALLY DECIDES TO GO DOWN. WHEN PUTTING IT UP IT IS THE SAME WAY, BUT IT TAKES FOREVER TO GET IT UP. SOMETIMES YOU HAVE TO OPEN THE DOOR OR PULL ON THE DOOR AND THEN IT MAY GO UP AND THEN AGAIN IT MAY NOT. I HAVE TAKEN IT TO CRANE LINCOLN MERCURY TO GET IT LOOKED AT AND IN THE PROCESS THE ROLLED IT DOWN AND COULD NOT GET IT BACK UP. THEY TOLD ME THEY FINALLY GOT THE WINDOW UP BUT THE MOTOR WOULD NOT HOLD IT UP AND IT FELL BACK DOWN. NOW I AM FORCED TO BY A NEW MOTOR FOR MY WINDOW BECAUSE IT WON'T STAY UP. I HAVE BEEN VERY PLEASED WITH MY CAR UP UNTIL THIS . I AM VERY UPSET ABOUT ALL OF THIS BECAUSE IT IS COSTING ME OVER $300 TO GET IT FIXED, I HAVE TO HAVE IT FIXED BECAUSE I CAN'T DRIVE WITH MY WINDOW DOWN ALL OF THE TIME BECAUSE OF THE RAIN. THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Visibility › Windshield
Filed Mar 23, 2001IL

CONSUMER HAS NOTICED THAT FOR NO APPARENT REASON WINDSHIELD HAS DEVELOPED A STRESS FRACTUR. ALSO , WHEN DRIVING THERE IS VIBRATION COMING FROM REAR OF VEHICLE, AND HEATER BLOWER SWTICH WAS INOPERABLE. PLEASE PROVIDE ANY FURTHER DETAILS.*AK

Power Train › Automatic Transmission
Filed Mar 13, 2001GA

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Electrical System › Wiring › Interior/Under Dash
Filed Mar 11, 2001NC

THE ELECTRICAL WORK ON THE CAR IS IN TERRIBLE CONDITION. I PURCHASED THE CAR WITHOUT NOTICING A FAILURE IN THE REVERSE LIGHTING. THE REVERSE LIGHTS FAILED TO WORK THEREFORE SINCE PURCHASING THE CAR IN GREENVILLE MY DAUGHTER COMMUTED FROM GREENSBORO TO GREENVILLE 3 TIMES TO HAVE THE PROBLEM CORRECTED. NEXT THE SYSTEM FAILED AGAIN AND WITH THE SAME REVERSE LIGHTING PROBLEM. I RETURNED TO CAR TO THE DEALER AND THE SYSTEM WAS CORRECTED, HOWEVER THE PANEL LIGHTS FAILED AND I HAVE HAD THE SAME PROBLEM UP UNTIL THIS POINT.

Electrical System › Wiring › Front Underhood
Filed Mar 10, 2001NE

THE MORNING OF 12/12/00 I DROVE 25 MILES TO A MEETING, MET FOR 2 HOURS, RETURNED TO THE CAR. IT STARTED FINE, WARMED UP, AND DEFROSTED THE WINDOWS. WHEN I PUT IT IN REVERSE TO BACK OUT, EVERYTHING STOPPED. THERE WAS NO IGNITION CLICKING WHEN I TRIED TO START IT AGAIN, JUST NOTHING. INTERIOR LIGHTS AND DOOR "BELLS" (FOR KEY IN THE IGNITION) WORKED, BUT EVERYTHING ELSE WAS JUST DEAD. HAD THE CAR TOWED TO NEAREST DEALERSHIP (DEAN BROS IN LINCOLN, NE), NOT WHERE I BOUGHT THE CAR. THEY SAID THAT BATTERY ACID HAD EATEN AWAY THE CONNECTIONS OF THE WIRE HARNESS. IF THE PLACEMENT OF THE BATTERY IN RELATION TO THE WIRE HARNESS IS A DEFECT IN MANUFACTURE OR DESIGN, I'D LIKE SOME REIMBURSEMENT OF THE REPAIR BILL.

Electrical System › Wiring
Filed Mar 7, 2001MI

EA 01 001/BLOWER SWITCH/RISISTOR OR WIRING HARNESS: BLOWER EXPERIENCE A WIRING HARNESS MELT DOWN; MANUFACTURER WAS NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK CONSUMER STATES BLOWER MOTOR INOPERABLE, MOTOR AND FUSE WERE REPLACED, NAD THEN MOTOR WENT OUT AGAIN, CONSUMER FOUND PROBLEM TO BE A PLUG THAT WAS GOING INTO THE FUSE BOX, THAT WAS MELTED.*JB

Electrical System › Wiring
Filed Feb 23, 2001PA

WIRING HARNESS WAS BURNING UP. DEALER NOTIFIED, AND INFORMED THAT IT WAS NOT COVERED UNDER A RECALL. *AK CONSUMER STATES THAT THE WIRING HARNESS IN THE HEAD LINER IS TOTALLY BURNED UP, ALSO UNDER THE DASHBOARD THERE ARE MELTED WIRES CAUSING THE POWER MIRRORS, RADIO, CLOCK, AND INTERIOR LIGHTS TO BE INOPERABLE, DEALER STATED THAT BOTH WIRING HARNESSES HAVE TO BE REPLACED. *SLC

Structure
Filed Feb 21, 2001AR

BROKEN TRANSMISSION MOUNT BRACKETS AND BROKEN BOLT BROKE THE VACUUM HOSE RESULTING IN NO POWER BRAKES, THIS PROBLEM HAS OCCURED ON SEVERAL OCCASIONS AND THE MANUFACTURER HAS BEEN NOTIFIED. NLM

Engine and Engine Cooling › Cooling System › Fan
Filed Feb 20, 2001IL

VEHICLE HUMS AND CUTS OFF. PROBLEM HAS GOTTEN WORSE SINCE PURCHASE. ENGINE & FAN LIGHT CAME ON. EACH TIME VEHICLE HAS BEEN AT DEALER. DEALER CAN'T FIND A REMEDY.*AK

Electrical System
Filed Feb 15, 2001NY

SINCE OWNERSHIP OF THE VEHICLE IT HAS BEEN EXPERIENCING PROBLEMS CONTINUALLY, WITHIN THE FIRST THREE MONTHS THE VEHICLE WAS TOWED ON TWO OCCASIONS BECAUSE IT WOULD NOT START, POSSIBLY DUE TO ELECTRICAL SYSTEM PROBLEMS. *MJS

Vehicle Speed Control › Linkages
Filed Feb 8, 2001OH

NHTSA RECALL 97 V 225 000/THROTTLE CABLE: VEHICLE EXPERIENCED SEPARATION OF THROTTLE CABLE. MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER RECALL DUE TO VIN. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Feb 7, 2001OR

MY HEATER CONTROL KNOB FOR HIGH,MED,LOW ONLY WORK IN THE LOW POSITION. MY REAR BRAKE LIGHT HAD A LEAK,ALLOWING WATER TO FILL UP AND BLOW MY LIGHT BULBS.THERE IS A TICKING NOISE IN MY DASH AS IF MY TURN SIGNALS IS RUNNING, BUT NO FLASH ON THE INDICATORS. WHEN I SIGNAL TO TAKE TURNS IT WORKS FINE BUT WHEN NOT TURNING STILL MAKES CLICKING NOISE. TRANSMISSION WENT OUT IN OCTOBER 2000, I HEARD THIS IS A COMMON PROBLEM IN MY VEHICAL.. THANK YOU FOR YOUR TIME.

Suspension › Front › Springs › Coil Springs
Filed Jan 4, 2001VA

CONSUMER CONTACTED DEALER IN REFERENCE TO MANUFACTURER'S RECALL 98M04, NHTSA RECALL NUMBER NOT AVAILABLE. DEALER REFUSED TO CORRECT RECALL PROBLEM. *AK THE DEALER WAS NOT WILLING TO DO RECALL JOB BECAUSE THE MANUFACTURER INDICATED THAT THE SPRING COIL MUST HAVE BEEN EITHER RUSTED OR BROKEN TO QUALITY FOR RECALL FIXING. HOWEVER, THE CONSUMER WAS CONDERNED ABOUT THE SAFETY. *YH

Suspension
Filed Dec 30, 2000OH

WHEM BAR BREAKS IT BREAKS THE LINK, AND WEARS THE TIRES DOWN FAST. *AK

Suspension
Filed Dec 30, 2000OH

NEED TOO RECALL THE STABILIZER BAR FRONT /AND LINKS FRONT AND BACK.

Service Brakes, Hydraulic › Power Assist › Hydraulic › Hoses, Lines/Piping, and FittingsCrash
Filed Nov 29, 2000UT

RECEIVED RECALL 00V075000. CONTACTED DEALERSHIP & MECHANIC CLAIMED REPAIRS DONE ON VEHICLE WHEN BROUGHT IN, WITHIN ONE HOUR. WAS DRIVING VEHICLE ON NOVEMBER 17, 2000, AND POWER ASSIST BRAKE VALVES LOCKED UP & LOST ALL POWER TO VEHICLE. VEHICLE WENT BACKWARDS INTO A RAVINE. VEHICLE TOWED & WAS DECLARED TOTALED BY INSURANCE COMPANY. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash1 injured
Filed Oct 13, 2000NY

TRANSMISSION FAILURE 2 YEARS AFTER CAR WAS PURCHASED, ENGINE REPLACED 2 YEARS AFTER PURCHASE. HUB BEARING ASSEMBLY BROKE 1 YEAR AFTER PURCHASE OF CAR. CAR DRIVES EXTREMELY HOT - TO NEAR OVER HEATING POINT. TRUNK LEAKS WHEN IT RAINS. DRIVER SIDE WINDOW MALFUNCTIONING. INSTRUMENT PANEL MALFUNCTIONED (WAS FIXED BEFORE RECALL). CHECK ENGINE LIGHT STAYS ON CONSTANTLY EVEN AFTER TUNE UP/ MAJOR WORK DONE.

Steering › Linkages
Filed Sep 14, 2000NY

THE CAR HAS HAD A HISTORY OF SUSPENSION, LINKAGE AND BEARING FAILURES SINCE IT WAS PURCHASED. MERCURY DEALERS AND MANUFACTURERS HAVE NOT BEEN HELPFUL. THE MECHANICS AT THE DEALER EXPLAINED TO ME OFF THE RECORD THAT THESE CARS HAVE A HISTORY OF FRONT END FAILURES HOWEVER, THE DEALER AND THE MANUFACTURER REFUSE TO ACKNOWLEDGE IT. YOU ARE INVITED TO TEST DRIVE THE CAR AND EXPERIENCE THE VIBRATION AND POOR HANDLING TO ASSIT YOU IN YOUR INVESTIGATION.

Suspension › Front
Filed Sep 10, 2000PA

I WHOULD LIKE TO KNOW WHAT CAN BE DONE ABOUT MY CAR I HAVE TALKED TO TWO OTHER PEOPLE WHO I DONT EVEN KNOW THAT DRIVE THE SAME CAR I HAVE. FRIST I WOULD LIKE TO SAY MY WHOLE FRONT END VIBRATES WHEN WE SIT A RED LIGHT OR STOP SING IN PARK OR REVERSE. ALSO EVERYTIME IT RAINS OR WE WASH OUR CAR AND THEN OPEN THE TRUNK WATER POURS OUT OF THE TAIL LIGHTS. AND MY WIRE HARNESS IS MELTED AND THE WIRES ARE BURNED UP, WE HAVE NO POWER MIRRORS, INTERIOR LIGHTS, RADIO. WE TOOK IT TO THE FORD DEALER IN SHARON PA AND GOT IT LOOKED AT $840.00 TO REPAIR. THIS CAR HAS BEEN A NIGHTMARE. I HAVE 3 MORE YEARS TO PAY ON THIS CAR. WE WERE TOLD TO DRIVE IT AS LITTLE AS POSSIBLE, DUE TO A POSSIBLE FIRE. THAT IS VERY HARD TO DO WHEN IT IS YOUR ONLY MEANS OF TRANSPORTATION. I WOULD REALLY LIKE IF YOU COULD HELP US OUT. I REALLY BELIEVE THAT THE YEAR 1996 MERCURY MYSTIQUE IS A BIG DEFECT. *AK

Electrical System
Filed Sep 7, 2000MA

PROBLEM IS UNRECOGNIZABLE TO DEALER AND IS A SAFETY HAZARD ON THE ROAD. THEY THINK IT IS AN ELECTRICAL PROBLEM. BASICALLY THEY ARE SAYING IT CAN'T BE FIXED.

Suspension › Front
Filed Sep 5, 2000TX

WHEN CONSUMER HAS AIR CONDITIONER ON AND IF HE PULLS UP TO A STOP SIGN VEHICLE SHAKE AND VIBRATES REAL BADLY. HE HAS CONTACTED THE DEALERSHIP. *AK

Exterior Lighting › Headlights › Switch
Filed Aug 25, 2000MA

THE TERMINAL AT THE HEADLIGHT SWITCH AND WIRING HARNESS FAILED PRIOR TO RECALL NOTICE 99V-103. NLM

Exterior Lighting › Headlights
Filed Aug 21, 2000NY

WHILE IT WAS RAINING DRIVER'S HEAD LAMP GOT SOAKED WITH RAIN, AND CAUSED LOW BEAM LIGHT TO GO OUT, WHICH MAY CAUSE VISUAL DIFFICULTIES. ALSO, PASSENGER'S SIDE WAS SOAKED. BUT, BULB DID NO GO OUT. DEALER SAID IT WAS A COMMON PROBLEM. *AK

Vehicle Speed Control › Linkages
Filed Aug 18, 2000PA

CONSUMER WAS PULLING INTO THE DRIVEWAY. THERE WAS TIGHT PULLING & GRINDING NOISE IN THE THROTTLE. VEHICLE WAS PUT IN PARK BEFORE PRESSING DOWN ON THE THROTTLE AGAIN & THE CABLE SNAPPED. DEALER SAID CABLE WAS BUSTED OFF THE ACCELERATOR PEDAL WHICH CONTROLLED THROTTLE OF THE VEHICLE. RECALL #97V22500O. DEALER STATED WRONG PART WAS PUT ON THAT WAS WHY IT BROKE. DEALER REPAIRED THE PROBLEM, BUT FIXED IT TEMPORARILY. CORRECT CABLE STILL NEEDS TO BE PUT ON TO RECTIFY & COMPLETE THE PROBLEM. THE TRACTION IS NOW OFF. THE CONSUMER HAS BEEN WAITING 2 1/2 WEEKS FOR THE DEALER TO GET THE CORRECT PART IN FROM FORD. *AK

Electrical System › Wiring › Front Underhood
Filed Aug 10, 2000CA

BATTERY RUBS AGAINST UNDERHOOD WIRING CAUSING SHORT. 2 FOOT LENGHT OF WIRE NEEDED TO FIX IS NOT A REPLACABLE PART. ENTIRE DISTRIBUTION BOX NEEDS TO BE REPLACE AT A COST OF . *AK

Exterior Lighting › Headlights › Switch
Filed Aug 2, 2000WA

SWITCH IS SO POORLY MADE. THE CONTACTS(WHERE IT PLUGS INTO THE WIRE HARNESS) DON'T MAKE GOOD CONTACT AND AS A RESULT THE SWITCH GETS HOT AND MELTS THE PLASTIC. IT WAS REPLACED BY THE FACTORY DURING A RECALL 8/06/99 AND HAS FAILED AGAIN. THE DEFECTIVE PARTS ARE STILL BEING USED! *AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Jul 31, 2000IL

RECALL 99V247000/FUEL VENT HOSE: VEHICLE EXPERIECING FUEL/FUME LEAKAGES WHEN REFUELING. DEALER/MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THATWAS NOT COVER UNDER RECALL DUE TO VIN. FEEL FREE TO PROVIDE FURTHER DETAILS. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Jun 16, 2000CA

WHILE TRAVELING VEHICLE STALLED WITHOUT INDICATION. ALSO, ENGINE CHECK LIGHT STAYED ON FOR DAYS. DEALER HAS REPAIRED VEHICLE FIVE TIMES. *AK THE VEHICLE HAS BEEN BACK TO THE DEALER SIX TIMES FOR THE SAME PROBLEM. *YH

Power Train › Automatic Transmission
Filed Jun 15, 2000IL

WHEN CONSUMER PUT VEHICLE IN DRIVE VEHICLE WENT DOWN TO 20MPH. VEHICLE WOULD GO INTO GEAR, BUT WOULD HESITATE. THEN, FIVE TO TEN MINUTES LATER, OVERDRIVE LIGHT WOULD COIME ON, INDICATING THAT ENGINE WOULD SLOWDOWN. *AK

Unknown or Other
Filed May 18, 2000CO

I WENT TO A DEALERSHIP IN GLENDORA, CA AND CAR WAS STILL ON BUMPER TO BUMPER WARRANTY. THEY WANTED ME TO PAY A COST FOR THEM TO LOOK AT THE CAR. THEREFORE CAR WASN'T FIXED AND NOW PROBLEM STILL PERSISTS. I WILL NOT PAY FOR SOMETHING THAT HAPPENED WHILE UNDER WARRANTY. I CAN NOT REMEMBER THE DEALERSHIPS NAME BUT IT WAS THE BIGGEST FORD DEALERSHIP IN GLENDORA,CA. I HAVE A WITNESS WHO WAS WITH ME WHEN THIS OCCURRED. NO SAFETY DEFECT LISTED IN THE SUMMARY. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1996 Mercury Mystique → · Every Mystique year → · How the figures are calculated →