Page 7 of 8 · complaints 301–350 of 372

2002 Mercury Mountaineer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic Transmission1 injured
Filed Jun 29, 2004883 milesDE

PROBLEMS WITH VEHICLE'S TRANSMISSION AT VARIOUS SPEEDS. *MR THE ENGINE REMAINED SLIPPING, JUMPING, AND MAKING NOISES, THE REAR WINDOW DID NOT HOLD AND FELL ON THE CONSUMERS HEAD, THE STEERING COLUMN LOCKS, THE FUEL ENGINE READ EMPTY AND THE LIGHT WAS ON, THE INTERIOR COAT HOOKS HAD COME OUT OF THE WALLS, AND THE TRANSMISSION WAS JUMPING, CLUNKING, AND SLIPPING. *SC DUP OF 10022342_PCO

Power Train › Driveline › Differential Unit
Filed Jun 25, 200458,472 milesAL

AT 34,365 MILES WE HAD TO REPLACE THE REAR END. IT WAS COVERED BY WARRANTY. NOW AT 58,472 MILES WE ARE HAVING TO REPLACE IT AGAIN. THIS TIME IT WILL COST APPROXIMATELY $1400.*AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jun 23, 200440,000 milesNJ

WHILE CLOSING THE REAR DOOR THE WINDOW BROKE. THE DRIVER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE WINDOW NEEDED TO BE REPLACED DUE TO WORN PARTS. *NM PE04045_PCO PHONECON CONFIRMED RELATED TO INVEST.

Tires
Filed Jun 10, 200433,000 milesMI

WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. GOODYEAR#P24570R16 PLEASE PROVIDE THE DOT NUMBER AND MODEL NAME OF TIRE.*AK

Vehicle Speed Control › Accelerator Pedal
Filed Jun 10, 200437,667 milesAZ

WHILE DRIVING ON A NEIGHBORHOOD ROAD THE ENTIRE ACCELERATOR ASSEMBLY FELL OF ONTO THE FLOOR. I FOUND NO EVIDENCE OF THE NUTS USED TO AFFIX THE ASSEMBLY TO THE FIRE WALL. HAD THIS OCCURRED ON INTERSTATE DRIVING OR IN HEAVY CITY TRAFFIC AN ACCIDENT COULD HAPPEN. *AK

Structure
Filed May 25, 200490 milesDE

FROM THE TIME THE CONSUMER PURCHASED THE VEHICLE THERE HAVE BEEN PROBLEMS WITH IT. THE TRANSMISSION IN THE VEHICLE MADE A LOUD CLUNKING SOUND. THE DEALER REPLACED THE TRANSMISSION ONCE BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE HEAD LINER ON THE CEILING FELL DOWN. *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed May 4, 200438,000 milesMI

I WAS MAKING SURE ALL THE DOORS OF MY 2002' MOUNTAINEER WERE CLOSED AND WHEN I SHUT THE BACK LIFT GATE ONE OF THE CONNECTING BRACKETS CAME OUT OF PLACE AND CAUSED THE WHOLE THING TO SHATTER A SPRAY GLASS IN MY FACE. I HAD GLASS STUCK IN MY SCALP AND HAD TO WASH OUT MY EYES FOR 4 HOURS AS WELL AS MY HANDS AND FACE BEING CUT. I READ ON YOUR WEBSITE THAT THIS IS A KNOW DEFECT BY FORD, I CONTACTED FORD ON THIS AND THEY BASICALLY TOLD ME SINCE MY CAR WAS OUT OF WARRENTY THEY DONT CARE AND THE PART COST OVER $1200 TO BE REPLACED - BECAUSE THE WAY IT WAS DESIGNED YOU CANNOT GET JUST THE GLASS I NEED BODY PARTS TOO.*AK PE04045.PCO

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Apr 26, 2004CA

PASSENGER-SIDE LIFT CYLINDER BRACKET BECAME DETACHED. AS I WAS CLOSING THE LIFTGATE GLASS, THE WINDOW EXPLODED AND THE METAL PIECE FELL TO THE GROUND. I SUSTAINED A MINOR CUT TO MY ANKLE. THE DEBRIS FIELD WAS AS FAR AS 10FT. FORTUNATELY, MY SONS WERE NOT INJURED. THE VEHICLE IS OUT OF WARRANTY, BUT MY INSURANCE COMPANY HAS ADVISED ME THAT I CAN TAKE IT INTO THE DEALER. *AK PE04045.PCO

Wheels › Lugs/Nuts/Bolts/Studs
Filed Mar 20, 200443,149 milesNJ

AS I WAS DRIVING, ALL 5 OF THE TIRE STUDS ON MY 2002 MERCURY MOUNTAINEER BROKE, WHICH THEN CAUSED MY FRONT PASSENGER SIDE WHEEL TO FALL OFF. WHEN THE TIRE FELL OFF IT TORE THE FENDER OF MY CAR. THERE WAS NO DAMAGE TO THE TIRE OR HUB CAP. *JB

Visibility › Power Window Devices and Controls
Filed Mar 9, 2004OH

WHILE DRIVING IN COLD WEATHER DRIVER'S SIDE WINDOW FELL OFF TRACK, CAUSING THE GLASS TO FALL INSIDE THE PANEL OF THE DOOR FRAME. ONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE WINDOW. ALSO, CONSUMER WENT TO LIFT UP THE TAILGATE AND THE CABLE SNAPPED IN HALF. CONSUMER WAS ABLE TO PUT THE CABLE IN THE BACK OF THE TRUNK. HOWEVER, MECHANIC INFORMED CONSUMER THAT VEHICLE WAS NOT ON RECALL OR UNDER WARRANTY. *AK

Structure › Body › Hatchback/Liftgate
Filed Feb 26, 200450,000 milesKS

REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKED FOR NO REASON.*AK

Power Train › Automatic Transmission
Filed Feb 26, 200447,000 milesKS

I BOUGHT A 2002 MERCURY MOUNTAINEER MAY 16TH 2003 WITH APPROX 45,000 MILES. ABOUT A WEEK LATER WE NOTICED THAT THE SHIFTING SEEMED TO BE JERKY GOING FROM 2-3 GEARS. TOOK IT BACK INTO THE PERSON I BOUGHT IT FROM AND HE CALLED OUR LOCAL FORD DEALER WHO HE PURCHASED IT FROM 2 DAYS PRIOR FOR ME. THEY STATED THERE WERE NOT BULLETINS OUT ON THE TRANSMISSION. WE HAD THE TRANSMISSION FLUID CHECKED AND IT APPEARED TO BE OK. A COUPLE OF MONTHS WENT BY AND THEN A SOFT SHUDDER STARTED WHEN GOING TO THE NEXT GEARS. I TOOK IT TO A LOCAL TRANSMISSION PLACE AND THE TECH STATED THAT HE HAD SEEN 2 OF THESE INCIDENTS IN THE LAST 6 MONTHS. RECOMMENDED I GET RID OF THE VEHICLE AS THERE WAS A FLAW IN THE TRANSMISSION DESIGN. IN NOVEMBER OF 2003 WE HAD THE TRANSMISSION SERVICED (APPROX $250). CLEARED UP THE PROBLEM FOR A COUPLE OF MONTHS BUT REAPPEARED AND THEN WENT INTO A HARD SHIFT GOING TO EACH GEAR. FEB 2004 TOOK IT BACK TO LOCAL FORD DEALER AND THEY WILL CHARGE ME $2700 TO REPLACE MY TRANSMISSION WITH A REBUILT FORD TRANSMISSION. THE REAL KICKER IS I BOUGHT THIS VEHICLE BECAUSE MY 2001 FORD WINDSTAR'S TRANSMISSION WENT OUT AND THERE WAS A SERVICE BULLETIN OUT ON IT TOO. I GUESS SHAME ON ME FOR CONTINUING TO BUY FORD. *AK

Structure › Body › Hatchback/Liftgate
Filed Jan 22, 2004AL

SUBJECT REGARDING REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKS. *AK DOB=02/02 AND WILL CK. DESIGN VERSION. 061604_PCO

Engine and Engine Cooling
Filed Jan 15, 2004AL

THE SERVICE DEPT. STATES THAT THE WIRING IS BAD.AFTER REPLACING THE WIRING THE PROBLEM STILL EXIST.I'AM AFRAID TO DRIVE THIS CAR IF THE WIRING IS BAD THERES A CHANCE THAT THE CAR WILL CATCH A FIRE.

Service Brakes, Hydraulic
Filed Jan 15, 2004LA

I HAVE A CONTINUED PROBLEM OF THE ABS LIGHT COMING ON. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY CHANGED THE SENSOR AND A WHILE LATER IT COMES BACK ON. ON SEVERAL OCCASIONS, MY BRAKES HAVE GONE ALL THE WAY TO THE FLOOR. THE DEALERSHIP MAINTAINS THAT MERCURY IS AWARE OF THE PROBLEM AND MAY BE WORKING ON A RECALL. MY LIGHT IS NOW ON AGAIN AND HAVE PLACED A CALL TO THE DEALERSHIP. I HAVE TO WAIT FOR THE MANAGER TO RETURN TO TOWN TO SEE WHAT HE WOULD LIKE TO DO. OH, AND I DO HAVE THE EXTENDED WARRANTY THAT I HAVE PAID OVER $2,000. WHAT IS THAT FOR? WHAT WILL IT TAKE, MY BRAKES TO GO OUT?

Suspension › Rear
Filed Dec 29, 2003MS

WHILE DRIVING 55 MPH HEARD A KNOCKING NOISE COMING FROM THE REAR. CONSUMER TOOK VEHICLE TO DEALER FOR ANALYSIS, AND MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Dec 16, 200334,000 milesOH

THE ANTI-LOCK BRAKE SYSTEM FAILED. IT WAS SERVICED BUT THE SERVICE TECHNICIAN STATED IT NEEDED A NEW PART TO MAKE THE BRAKES EFFECTIVE. PROVIDE FURTHER DETAILS............................................ *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Dec 9, 2003NJ

WITHOUT WARNING RIGHT SIDE LIFTGATE HINGE SNAPPED, CAUSING THE LIFTGATE TO HIT THE CONSUMER IN THE CHEST.*AK PE04045_PCO

Service Brakes, Air › Antilock › Abs Warning Light
Filed Nov 12, 2003LA

ABS LIGHT CONTINUALLY COMES ON. ON SEVERAL OCASSIONS, WHEN APPLYING THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR WITH A SHUDDERING NOISE. THE VEHICLE HAS BEEN IN THE DEALERSHIP 5 / 6 TIMES TO REPAIR THIS PROBLEM. THE SENSOR HAS BEEN CHANGED AND AFTER A MONTH OR SO, IT COMES BACK ON AGAIN. ON MY LAST VISIT TO THE DEALERSHIP, I WAS TOLD MECURY WAS AWARE OF THE PROBLEM AND THEY WERE WORKING ON A SOLUTION. THEY SAID I WOULD BE CONTACTED IN A COUPLE OF WEEKS. THAT WAS MONTHS AGO AND MY LIGHT IS BACK ON AGAIN. WHAT WILL IT TAKE, AN ACCIDENT? NOW I AM WAITING FOR THE MANAGER TO RETURN TO TOWN TO GIVE ME A CALL.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 20, 200335,929 milesMS

ABS SENSOR LIGHT STAYED ON. CONSUMER STATED THAT VEHICLE PRODUCED A LOUD GRINDING NOISE, AND THERE WAS EXTENDED STOPPING DISTANCE. DEALER CLAIMED ABS SYSTEM FAILED. *AK

Power Train › Automatic Transmission
Filed Oct 3, 20039,900 milesMI

2002 MERCURY MOUNTAINEER: WE HAVE EXPERIENCED THE VEHICLE RAPIDLY DOWNSHIFTING FROM 4TH GEAR TO 2ND GEAR WITHOUT WARNING. THIS HAS HAPPENED WHEN DRIVING IN LONGER DISTANCE IN CITY TRAFFIC. WE ARE AFRAID OF BEING REAR ENDED. THE VEHICLE ALSO DOES NOT RUN PROPERLY WHEN COLD. WHEN OUTSIDE TEMPERATURES ARE IN THE 20?S (20 DEGREES ON THE FAHRENHEIT SCALE) IT WILL ONLY GO BETWEEN 10-15 MPH UNTIL WARM. WHEELS FEEL LIKE THEY ARE SPINNING. THE VEHICLE ALSO MAKES A HOWLING NOISE (SOUNDS COMPUTER GENERATED) AT BETWEEN 55-70 MPH. THE TRANSMISSION WAS REPLACED AT 11,000 MILES. IT DID NOT SOLVE THE PROBLEMS. FORD HAS OFFERED A CASH SETTLEMENT OF $6200.00. WE DO HAVE THE EXTENDED WARRANTY. CAN THESE PROBLEMS BE FIXED? THE FIRST ISSUE IS THE ONE OF GREATEST CONCERN. *LA

Power Train › Automatic Transmission
Filed Sep 16, 2003MA

THE VEHICLE QUICKLY SHIFTS WHENEVER YOU ACCELERATE, IT'S RATHER JERKY AND STARTLING. IT SEEMS AS THOUGH THE GEARS ARE CHANGING INCORRECTLY THUS CAUSING A JERKY MOTION. I HAVE NOTIFIED THE DEALER AND WAS TOLD THAT THIS WAS A NORMAL REACTION, WHICH I DISAGREE. I MOST RECENTLY CONTACTED THE MERCURY HOME OFFICE, WHO SUGGESTED THAT I TAKE IT TO THE DEALER FOR A DIAGNOSTICS CHECK. I SAW SIMILAR COMPLAINTS ON THIS ISSUE AND THOUGHT THAT I SHOULD REPORT MY PROBLEM. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 4, 2003TN

CONSUMER STATED THE ABS HAD FAILED. CONSUMER STATED THE BRAKES WENT OUT ON HER TWICE AND SHE DROVE IT TO THE DEALER . SHE STATED THE FIRST TIME SHE TOOK IT TO THE DEALER, SHE WAS TOLD THERE WAS SOME KIND OF A LEAK. THE SECOND TIME THEY DID NOT SAY ANYTHING. THE VEHICLE WAS STILL MAKING A THUMPING NOISE. *PH THE ANTI LOCK BRAKE SYSTEM HAD A RIGHT INNER SEAL LEAK AND A REAR SENSOR MALFUNCTION. THE ABS LIGHT HAD COME ON AT DIFFERENT TIMES. *SCC *JB

Engine and Engine Cooling
Filed Aug 4, 20036,000 milesCA

WHILE DRIVING OR IDLING VEHICLE WILL CUT OFF WITHOUT WARNING DEALERSHIP CANNOT LOCATE CAUSE OF PROBLEM. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Jul 29, 200326,019 milesCA

STRUTS GAVE OUT ON HATCHBACK, CAUSING HATCH TO FALL ON OWNER'S HEAD, KNOCKING HER BACKWARDS, GLASS IN HATCH SHATTERED INTO HER HAIR AND SKIN.*AK PE04045.PCO

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jul 15, 200314,500 milesIL

2002 MERCURY MOUNTAINEER REAR HATCH STRUT FAILURE - THREE (3) OCCASIONS WITHIN FOUR WEEKS. DEALER HAS NO SOLUTION TO PROBLEM. FORD ENGINEERING SUGGESTED THAT THE ENTIRE REAR HATCH/GLASS/STRUT ASSEMBLY BE REPLACED. BACK-ORDERED DIRECT FROM FORD'S SUPPLIER DUE TO HIGH DEMAND FOR REPLACEMENTS.*AK DOB IS 6/01 MOUNT ROTATING AND RESULTING IN STRUT DETACHMENT. REPLACED ENTIRE GLASS ASSEMBLY AFTER NUMERIOUS ATTEMPTS TO REGLUE MOUNT. 06140 PE04045.PCO

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Jul 14, 2003MA

THE REAR GLASS ON MY 2002 MERCURY MOUNTAINEER EXPLODED WHEN IT WAS BEING CLOSED. IT HAPPENED MID-STREAM WHILE BEING SHUT.*AK PE04045.PCO

Power Train
Filed Jun 29, 200329,822 milesAR

DRIVE TRAIN VIBRATION. *NLM

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Jun 23, 200327,980 milesCA

BRACKET ON LEFT SIDE OF LIFT GATE BROKE, THE LIFT GATE DETACHED FROM THE BRACKET AND CYLINDERS. THE LIFT GATE FELL ON MY UPPER BODY AS A RESULT I HAVE BEEN SEEKING MEDICAL ATTENTION. *JB PE04045.PCO

Suspension › Front
Filed Jun 11, 2003OH

THE FRONT END DASH HAS A VERY LOUD RATTLE WHILE LETTING UP ON THE GAS OR DEPRESSING THE BRAKE THE VEHICLE HAS BEEN IN THE SHOP FIVE TIMES. THEY HAVE READJUSTED THE A/C LINES MANY TIMES, TIGHTENED ITEMS IN THE ENGINE, AND REPLACED A MISSING BOLT IN THE FIREWALL. IT WAS FIXED ONCE THAT LAST A COUPLE OF MONTHS, BUT THE NOISE IS BACK. IT WILL BE GOING IN THE SHOP FOR THE SIXTH TIME. ALSO, THERE IS A SQUEAK WHEN GOING OVER BUMPS. IT HAS BEEN IN THE SHOP TWICE AND THEY REPLACED THE BALL BEARING JOINTS. HOWEVER, THE SQUEAK IS BACK.*AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Jun 4, 2003883 milesDE

THE VEHICLE TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES. THE STEERING COLUMN LOCKED UP. THE REAR HATCH FELL ONTO THE CONSUMERS HEAD WHICH RESULTED IN RETINAL DETACHMENT AND BALANCE TROUBLE. *MR *PH *AK *NLM PE04045.PCO

Visibility
Filed Jun 3, 2003PA

MOON ROOF MAKES NOISE CAN NOT TRAVEL WITH WINDOWS DOWN. *NLM

Tires › Sidewall
Filed May 10, 2003TX

2002 MERCURY MOUNTAINEER WITH GOODYEAR EAGLE LS (ORIGINAL EQUIPMENT). THE TWO FRONT TIRES HAVE DEVELOPED BUBBLES IN THE SIDEWALL. THE VEHICLE HAS APPROXIMATELY 15000 MILES. *NLM

Engine and Engine Cooling › Exhaust System
Filed Mar 26, 200320,000 milesOH

VEHICLE RELEASES EXTREMELY BAD/ OVER POWERING SULFUR SMELL AT UNEVEN INTERVALS WHILE DRIVING OR STOPPED. IT CAN EVEN BE SMELLED INSIDE THE CABIN. HAPPENS 5 OR 6 TIMES ON A NORMAL DAY. MERCURY SAYS THEY ARE AWARE OF PROBLEM AND HAD IT ON A FEW OTHER VEHICLES, BUT DON'T KNOW HOW TO FIX IT. MERCURY TOLD ME TO SWITCH BRANDS OF GAS- THAT HAS NOT WORKED. *JB

Air Bags › Side/Window
Filed Mar 1, 20034,700 milesNJ

THE SIDE AIR BAGS IN MY 2002 MERCURY MOUNTAINEER DEPLOYED FOR NO REASON. ALTHOUGH NO ONE WAS SERIOUSLY INJURED BECAUSE THE CAR WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AT THE TIME, THIS COULD HAVE BEEN A SERIOUS SITUATION. FORD'S RESPONSE HAS BEEN LESS THAN SATISFACTORY. DESPITE THE FACT THAT I PROMPLTLY NOTIFIED FORD OF THE INCIDENT, NO ONE AT FORD'S CONSUMER AFFAIRS DEPARTMENT HAS CONTACTED ME TO INVESTIGATE THE PROBLEM AS PROMISED. IN FACT, WHEN I CALLED FORD ON MARCH 1, 2003 TO FOLLOW-UP, A TELEPHONE REPRESENTATIVE INFORMED ME THAT FORD'S COMPUTER RECORDS SHOW THAT A CONSUMER AFFAIRS AGENT HAD CONTACTED ME ON FEBRUARY 27, 2003. I RECEIVED NO SUCH CALL AND I AM STILL WAITING TO HEAR FROM AN AGENT FROM THAT DEPARTMENT. IN ADDITION, FORD DID NOT AUTHORIZE THE SERVICE DEPARTMENT OF MY DEALERSHIP TO EXAMINE THE VEHICLE UNTIL FRIDAY, JANUARY 28, 2003. *JB

Vehicle Speed Control › Accelerator Pedal
Filed Jan 23, 2003MI

CONSUMER STATES VEHICLE SUFFERED SUDDEN ACCELERATION WHEN SHIFTED FROM PARK INTO DRIVE, VEHICLE COLLIDES WITH LIGHT POLE DAMAGING THE FRONT OF THE VEHICLE. AND NEITHER OF THE AIR BAGS DEPLOY. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS

Visibility › Glass, Side/Rear
Filed Dec 18, 20029,000 milesCA

CONSUMER LEFT HER REAR BACK HATCH OPEN, AND CLOSED THE GARAGE DOOR. THE HATCH GLASS EXPLODED UPON IMPACT OF THE GARAGE DOOR. CONSUMER FEELS THAT "THE GLASS IN UNSAFE , CAUSE IF THE GLASS HAD IMPLODE IN AN ACCIDENT, IT COULD OF CAUSE SERIOUS INJURIES TO THE OCCUPANT. PLEASE PROVIDE MORE DETAILS. TS ORIG PART OF LIFTGATE INVEST, BUT LATER DET. TO BE NOT RELATED TO INVESTIGATION_PCO

Steering › Steering Wheel/Handle Bar
Filed Dec 2, 2002AL

CONSUMER CALLED COMPLAINING ABOUT HAVING A PROBLEM WITH A STRONG VIBRATION ON THE WHOLE VEHICLE AND ALSO ON THE STEERING WHEEL.DEALER WAS CONTACTED AND THEY FIRST STATED THAT THERE WERE THE TIRES THEN ALSO THE SHOCKS ON THE BACK WERE CAHNGED AND THE VEHICLE STILL HAS THE SAME PROBLEM. PH

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Dec 2, 200222,476 milesID

THE EXHAUST PIPE HAD SOME WAY BENT WHICH CAUSED THE PIPE TO GET CLOSE TO THE REAR FENDER. THE REAR FENDER WAS MADE OF SOME SORT OF PLASTIC WHICH MELTED FROM THE EXHAUST PIPE. THE OWNER WAS TOLD "THE ONLY WAY THAT THE PIPE COULD HAVE BEEN DISFIGURED IF YOU RAN OVER A SPEED BUMP". THE OWNER DOES NOT RECALL DOING THAT OR OVER LOADING THE TRUCK. TS RECONDITIONED BUMPER, ABSORBER, REFLECTOR HAD TO BE REPLACED. *TT

Steering
Filed Nov 7, 2002NY

CONSUMER CALLED COMPLAINING ABOUT BEEN IN COLISION AND LOSING TOTAL CONTROL OF THE VEHICLE BEFORE IMPACT. DEALER WAS NOT CONTACTED AT THIS TIME. TS

Engine and Engine Cooling › Exhaust System
Filed Nov 7, 2002MI

THE FIRST TIME THE TRANSMISSION PROBLEM HAPPENED WHILE I WAS DRIVING ON I-275 GOING TO JURY DUTY. IT WAS RUSH HOUR, STOP & GO TRAFFIC. I WAS EXCELLERATING AND AT APPROXIMATELY 60 MILES PER HOUR, THE TRUCK LIKE "SLAMMED" INTO GEAR. IT STARTED ME & I THOUGHT I HAD BEEN REAR-ENDED. I CONTACTED THE DEALER ON MY CELL PHONE AND ASKED TO BRING IT IN. I WAS TOLD SINCE I WAS IN JURY DUTY, I WOULD HAVE TO WAIT UNTIL MY SERVICE ENDED AND THEN BRING IT IN. I ASKED IF THE TRANSMISSION OR DRIVETRAIN COULD FURTHER DAMAGE & WAS TOLD NO. I WAS AFRAID TO KEEP DRIVING IT BUT DID NOT HAVE A CHOICE AT THE TIME. I KEPT TRACK OF THE TIMES THE TRUCK "SLAMMED" INTO GEAR WHICH UP UNTIL THE TIME I TOOK THE VEHICLE IN, WAS WHEN THE VEHICLE WAS WARM & IT WAS ON EXCELLERATIONS AT DIFFERENT SPEEDS & TIMES. THE SERVICE PEOPLE SAID IT DID NOT DO IT WHILE THEY TEST DROVE IT BUT FORD'S KNEW THERE WAS A PROBLEM WITH IT & THE REPAIR WAS TO REPROGRAM THE COMPUTER CHIP & THAT WOULD FIX THE PROBLEM IT DID NOT. I HAD TO RE-SCHEDULE AN APPOINTMENT FOR ANOTHER ATTEMPT TO FIX IT. THIS TIME THE DEALER PLACED A RECORDING DEVICE ON THE TRUCK & WERE ABLE TO CAPTURE IT ACTING UP. THE SERVICE PERSON TOLD ME I NEEDED A NEW TRANSMISSION & THAT'S WHAT HE'D LIKE TO DO TO REPAIR IT BUT I'D HAVE TO WAIT UNTIL FORD'S RETRIEVED THE DATA. I WAS CONCERNED ABOUT DRIVING THE VEHICLE AND IT ONLY HAD 800 MILES ON IT! WHILE WAITING FOR A DETERMINATION, I HAD DRIVEN THE VEHICLE ABOUT 6 OR 7 MILES AND AN AWFUL ODOR FILLED THE CAB. IT SMELLED

Unknown or Other
Filed Oct 10, 2002MI

CONSUMER STATES THAT THEY HIT THE GAS PEDAL INSTEAD OF THE BRAKE PEDAL AS A RESULT OF THEM BEING LOCATED TOO CLOSE TOGETHER ALMOST RESULTING IN ACCIDENT. MR

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 2, 2002CO

SUDDENLY STALLS WHEN BRAKING & STEERING WHEEL IS TURNED WHEN ENGINE WARM AND HAS LESS THEN 1/2 TANK OF GAS. *AK

Seat Belts › Front › Buckle Assembly
Filed Aug 27, 2002NY

WHEN TRYING TO PULL OUT OF SEAT BELT FOR MORE ROOM SEAT BELT BOLTS SNAPPED, CAUSING THE SEAT BELT TO HANG. CONSUMER NOT TO HAVE SEAT BELT ON WHILE DRIVING. DEALER NOTIFIED.*AK

Suspension
Filed Aug 14, 2002CA

WHILE DRIVING STEERING STEERING WHEEL SHAKES.*AK

Air Bags › Frontal1 injured
Filed Jul 17, 2002CA

WHILE COMING OUT OF DRIVEWAY AT A VERY LOW SPEED AIR BAGS DEPLOYED HITTING THE CONSUMER. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK

Unknown or Other
Filed Jun 30, 2002NE

CONSUMER STATED THAT THE OIL PRESSURE GAUGE, BATTERY VOLTAGE GAUGE AND COOLANT TEMPERATURE GAUGE DO NOT GIVE ACCURATE READINGS OF THE RESPECTIVE ENGINE ACTIVITIES.*YH

Engine and Engine Cooling › Engine
Filed Jun 25, 2002NY

ENGINE HEAD GASKET KEEPS RUPTURING AND SPILLING GAS ALL OVER ENGINE. CONSUMER IS CONCERNED ABOUT A FIRE STARTING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Structure › Body › Door1 injured
Filed May 28, 2002MA

WHILE GETTING INTO VEHICLE, WIND HIT DRIVER'S SIDE DOOR AND DOOR HIT AGAINST CONSUMER'S LEG. DOOR IS CURVED WHICH HAD A POINT ON END OF DOOR. DEALER CONTACTED. *AK

Air Bags › FrontalCrash
Filed May 17, 2002NY

WHILE TRAVELING IN INCLEMENT WEATHER THERE WAS A WATER POT HOLE IN STREET. ANOTHER VEHICLE MADE A SUDDEN STOP AND CONSUMERS SON HIT VEHICLE FROM BEHIND. UPON IMPACT, DUAL AIRBAGS DID NOT GO OFF.CONSUMERS SON HYDROPLANED HITTING OTHER VEHICLE HEAD ON THEN OVER TO THE RIGHT LEFT SIDE. *JG

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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