2002 Mercury Mountaineer complaints

THERE WAS A RECALL ON REAR WINDSHIELD GLASS ON CERTAIN FORD MOTOR COMPANY VEHICLES. THE INSURANCE COMPANIES INVESTIGATION DETERMINED THAT THE DAMAGE SUSTAINED BY THE CONSUMER'S VEHICLE WAS FROM A FLAW IN THE REAR WINDSHIELD GLASS. THE INSURANCE COMPANY REQUEST REIMBURSEMENT FROM FORD. *TS *NM ***TRANSFER TO OCC***

WHEN BRAKING BRAKES FAILED, CAUSING THE VEHICLE TO GO INTO AN EMBANKMENT. VEHICLE WAS TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

I HAD NO WARNING THAT THE AUTOMATIC TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER AT 55,000 MILES WAS GOING OUT. THE O/D LIGHT CAME ON FLASHING AND THE CHECK TRANSMISSION LIGHT CAME ON FLASHING. THE SPEED OF THE VEHICLE WOULD NOT ACCELERATE PAST 20 MPH. I IMMEDIATELY TOOK IT TO THE MERCURY DEALERSHIP AND THEY REPAIRED THE LEAKING DIFFERENTIAL SEALS IN THE REAR OF THE VEHICLE AND THE PINION SEALS IN THE FRONT OF THE VEHICLE. THEY CHECKED THE TRANSMISSION FLUID AND IT WAS FULL. AFTER 424.00 THE PROBLEM WAS STILL THERE. TOOK VEHICLE TO TRANSMISSION SPECIALTY SHOP AND THE VEHICLE IS IN THE SHOP AT THIS HOUR HAVING THE TRANSMISSION YANKED OUT AND REPAIRED. THIS IS MY FIRST FORD VEHICLE AND MY LAST. THERE SEEMS TO BE A TRANSMISSION ISSUE REGARDING FORD/MERCURY VEHICLES AND THERE SHOULD HAVE BEEN SOMETHING DONE ABOUT THIS LONG BEFORE NOW.*JB

BACK LIFT SHATTERED WHEN CLOSING, RESULTING IN SHATTERED GLASS EVERYWHERE AND BRACKETS HANGING (IT WAS RAINING OUTSIDE!). I DROVE CAR TO DEALER WHO PROVIDED A REPLACEMENT CAR DURING REPAIRS BUT IT TOOK 6 WEEKS TO REPAIR. THEN WHEN I WAS CALLED TO PICK UP THE CAR I WAS TOLD THE "CHECK ENGINE SOON LIGHT" IS COMING ON! WHEN I PICKED IT UP, I NOT ONLY SEE THE LIGHT IS INTERMITTENT COMING ON, BUT MY ELECTRIC WINDOW SWITCHES ARE NOT WORKING TO PUT THE WINDOWS UP AND DOWN (EXCEPT THE FRONT PASSENGER WORKS FINE) AND THE DRIVER SEAT BELT IS NOT RETRACTING CORRECTLY! THIS CAR IS ONLY 3 YEARS OLD!! *NM

BACK LIFT SHATTERED WHEN CLOSING, RESULTING IN SHATTERED GLASS IN MY HAND, INSIDE THE CAR, ON TOP OF THE CAR AND ALL OVER THE PARKING LOT NEAR OTHER CARS (EVERYWHERE) AND BRACKETS HANGING FROM THE WIRES ON THE TOP (IT WAS RAINING OUTSIDE!). I DROVE CAR TO DEALER WHO AFTER INITIAL QUESTIONS AND FORD APPROVAL THEN ADVISED OF RECALL AND PROVIDED A REPLACEMENT CAR DURING REPAIRS BUT IT TOOK 6 WEEKS TO REPAIR. AMAZING WHILE THE 6 WEEK REPAIRS OF "WAITING FOR PARTS" I GOT A RECALL NOTICE IN THE MAIL (AUG 05). AFTER BOTHERING THE DEALER TO GET THE CAR BACK, I WAS CALLED TO PICK UP THE CAR AND I WAS TOLD THE "CHECK ENGINE SOON LIGHT" IS COMING ON! WHEN I PICKED IT UP, I NOT ONLY SEE THE LIGHT IS INTERMITTENT COMING ON, BUT MY ELECTRIC WINDOW SWITCHES ARE NOT WORKING TO PUT THE WINDOWS UP AND DOWN (EXCEPT THE FRONT PASSENGER WORKS FINE) AND THE DRIVER SEAT BELT IS NOT RETRACTING CORRECTLY! THIS CAR IS ONLY 3 YEARS OLD!! *NM

1. PURCHASED THIS VEHICLE 4/05. 2. 8/26/05 WHILE DRIVING ON I-81 THE VEHICLE BEGAN VIBRATING AND MAKING A TAPPING NOISE. CHECK ENGINE LIGHT CAME ON. PULLED OVER, COULD NOT DETERMINE THE PROBLEM AND DROVE STRAIGHT TO THE DEALERSHIP OF PURCHASE. 3. 8/26/05 -CYLINDER HEAD NEEDS TO BE REPLACED BECAUSE SPARK PLUG BLEW OUT AND DAMAGED THE HEAD. EXTENDED WARRANTY DOES NOT COVER THE REPLACEMENT/REPAIR BECAUSE IT "WAS NOT CAUSED BY A MOVING LUBRICATED PART." VEHICLE WOULD BE READY BY FRIDAY, 9/2/05. 4. ORIGINAL TECHNICIAN AT SCHOOL, AND NEW TECHNICIAN WOULD BE ASSIGNED. NEW DATE FOR VEHICLE TO BE READY WEDNESDAY 9/7/05. 5. TURNED IN MY RENTAL CAR ON 9/7/05. AFTER TEST DRIVE BY DEALERSHIP THE VEHICLE APPEARS TO STILL HAVE A PROBLEM. GOT A RIDE HOME. RECEIVED A CALL ABOUT 5:30PM ADVISING THAT THE "TIMING CHAIN PULLEY" NEEDS TO BE REPLACED. PART ORDERED AND VEHICLE MAY BE READY ON 9/8/05. NO DISCUSSION ON THE WARRANTY COVERAGE FOR THIS ADDITIONAL REPAIR. 6. GO TO HTTP://CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPARK.HTML AND YOU WILL FIND THAT SINCE JUNE 2001 THIS SPARK PLUG DEFECT HAS BEEN REPORTED. 7. COSTS ARE EXTENSIVE FOR THE REPAIR IN EXCESS OF $3000, AND I'VE ONLY HAD THE VEHICLE FOR 4 MONTHS AND DROVE IT ONLY 2 MONTHS BECAUSE I HAVE BEEN AWAY WITH THE VIRGINIA ARMY NATIONAL GUARD. 8. NO GUARANTEE THAT THIS PROBLEM WON'T HAPPEN AGAIN SINCE FORD HAS NOT RECALLED THE VEHICLES TO CORRECT THE PROBLEM. HOW CAN I GET MY MONEY BACK FOR THE REPAIR? I FEEL THAT I HAVE PURCHASED A LEMON AND I AL

VEHICLE HAS SUDDEN SPEED WHILE TRYING TO BRAKE. *JB

2002 2002 MERCURY MOUNTAINEER DEVELOPED PROBLEMS WITH THE TRANSMISSION.*MR THE TRANSMISSION DID NOT SHIFT SMOOTHLY, BUT WOULD HANG UP. THE TRANSMISSION WOULD NOT SHIFT FROM 2ND TO 3RD GEAR WITHOUT THE CONSUMER TAKING HIS FOOT OFF THE GAS AND THE ENGINE WOULD RACE TO HIGH RPM'S. *JB

2002 MERCURY MOUNTAINEER REAR TAILGATE WINDOW SHATTERED .*MR WHILE DRIVING THE CONSUMER NOTICED THAT HE DOOR AJAR LIGHT HAD ILLUMINATED ON THE DASH. HE PULLED OVER, AND EXITED THE VEHICLE TO CHECK ALL THE DOORS. AFTER OPENING AND CLOSING ALL THE DOOR THE DOOR AJAR LIGHT WAS STILL ON. HE THEN WENT TO THE REAR OF THE VEHICLE TO CHECK THE TAILGATE. WHEN HE RAISED THE TAILGATE WINDOW IT SPRUNG FROM HIS HANDS AND SHATTERED INTO MANY PIECES. UPON FURTHER INSPECTION THE CONSUMER NOTICED THAT ONE OF THE HINGES ON THE TAILGATE WINDOW HAD SEPARATED FROM THE VEHICLE WHICH CAUSED THE WINDOW TO RELEASE THEN SHATTER. *NM

THIS IS A 2002 MERCURY MOUNTAINEER WITH A V8 ENGINE. THE VEHICLE ACCELERATES ON ITS OWN WITH NO DRIVER INPUT FROM A STOP. IT LURCHES BOTH IN DRIVE AND IN REVERSE.

DT: ABOUT TWO YEARS AGO OWNER PURCHASED THE VEHICLE 2002 MERCURY MOUNTAINEER. RIGHT AWAY OWNER COMPLAINED OF ACCELERATION PROBLEM. WHILE DRIVING ON THE ROAD VEHICLE FELT LIKE IT WAS SHIFTING WHEN IT ACCELERATED. VEHICLE USUALLY DID THIS ABOUT 25-30 MPH OR EVEN HIGHER SPEEDS. THE RPMS WOULD RAISE AND INCREASE SPEED. IT FELT LIKE A TRANSMISSION PROBLEM BECAUSE IT WOULD ACCELERATE, AND RAISE THE RPMS WITHOUT WARNING. THERE WERE NO LIGHTS TO INDICATE A PROBLEM. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER THEY DIDN'T KNOW WHAT THE PROBLEM WAS. THE DEALERSHIP WAS COOPERATIVE. THE DEALER REPLACED ABOUT HALF THE TRANSMISSION BECAUSE THEY WERE THINKING THAT IT WAS A TRANSMISSION PROBLEM. THE PROBLEM HAS REMAINED ABOUT THE SAME AND WAS STILL GOING ON. WHEN IT ACCELERATED BY ITSELF IT SPED UP ABOUT 5-10 MPH. THE RPMS WENT UP BY ABOUT 1000. OWNER WOULD LIKE TO MAKE THE OFFICE OF DEFECT INVESTIGATION INVESTIGATORS AWARE THAT HE WOULD LIKE TO HAVE SOMEONE COME AND CHECK OUT THE VEHICLE, AND EVEN TAKE THE VEHICLE AWAY FOR FURTHER ANALYSIS IF THEY WOULD LIKE TO. HE ANOTHER VEHICLE TO DRIVE, AND INSISTED ABOUT GETTING THE PROBLEM WITH THE ACCELERATOR REPAIRED.*AK

DT: THE DRIVER'S SIDE OF THE DASHBOARD WAS PEELING. THE VEHICE HAD LESS THAN 50,000 MILES. THE CONSUMER CONTACTED THE THE DEALER AND THEY TOLD THE CONSUMER HE WOULD HAVE TO PAY FOR THE REPAIRS. *AK

I HAVE A 2002 MERCURY MOUNTAINEER THAT THE TRANSMISSION NEEDS TO BE RELACED. THERE WAS NOTHING WRONG WITH THE TRANSMISSION OPERATIONALY. THE DASHBOARD LIGHT O/D CHECK TRANSMISSION. THE DEALER WHICH WE PURCHASED SAID THE TRANS NEEDED TO BE REPLACEED AT $3200. I SENT A LETTER TO FORD MOTOR COMPANY ASKING FOR ASSISTANCE. THEY CONTACTED ME AND SATED THE COULD NOT HELP.

THE REAR PANEL OF ,MY 2002 MERCURY MOUNTAINEER WAS REPLACED WHEN THE REAR WINDOW BLEW OUT. THIS INDICINT OCCURRED WHEN THE VEHICLE WAS PARKED IN MY DRIVEWAY, AND WE FOUND LATER THAT THERE WAS A MASSIVE RECALL DUE TO THIS DEFECT. NOW, THE REAR PANEL IS LITERALLY PEELING AWAY FROM THE TRUCK, WE TOOK IT TO THE DEALER WHERE WE USUALLY GO FOR REPAIRS AND WAS TOLD THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND THAT WE WOULD HAVE TO JUST LIVE WITH IT. I FIND THIS COMPLETELY UNACCEPTABLE. THE VEHICLE IS BARELY THREE YEARS OLD AND I HAVE HAD SEVERAL PROBLEMS WITH IT; ALTHOUGH MOST OF THEM HAVE BEEN ADRESSED, I AM COMPLETELY SHOCKED THAT I HAVE TO DRIVE AROUND WONDERING WHETHER THE REAR PANEL IS GOING TO FLY OFF AND POSSIBLY CAUSE DAMAGE TO ANOTHER VEHICHLE OR EVEN WORSE CAUSE INJURY TO AN INDIVIDUAL. I AM CONTACTING FORD MOTOR COMPANY TODAY TO FORMALLY LET THEM KNOW OF MY COMPLAINT, BECUASE I'D LIKE TO KNOW HOW LONG IS THE WARRANTY PERIOD ON A MANUFACTURERS DEFECT THAT WAS REPAIRED. THANKS, DENISE

LEAK NOTICED AROUND REAR DIFFERENTIAL AT 49,000 MILES. DX AT 54,000 MI - LEAKING AXLE SHAFT SEALS. REPLACED SELAS. REAR DIFF. STILL WHINES UNDER LOAD.

TRANSMISSION SHIFTING ERRATICALLY ON UP-SHIFT, 2-3 / 3-4 AND 4-5. 5/16/05 MILEAGE 55K. THE VEHICLE WAS BROUGHT TO THE DEALER, ISSUE EXPLAINED AND FIXED ON FIRST TRY. SOLENOID, 1L2Z-7G391-AE REPLACED. THIS IS IN CASE ANYONE ELSE HAS SIMILAR PROBLEMS. EXTENDED WARRANTY WAS PURCHASED AND USED.

WHILE REVERSING IN LOW SPEED, THE VEHICLE INADVERTENTLY ACCELERATED INTO A POLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. THE CONSUMER BELIEVED THAT THE PEDAL STUCK. THE TRANSMISSION PAN WAS REMOVED AND THEN RE-SEALED. THE MAIN CONTROL VALVE BODY WAS REMOVED AND REPAIRED. *SC *JB

REAR LIFGATE LATCH FAILURE. UNABLE TO OPEN REAR LIFTGATE IN EVENT OF AN EMERGENCY. ALSO REAR GLASS LIFTGATE PISTIONS THAT HOLD UP WINDOW WITHIN LIFTGATE FAILURE, LOWER ONTO PERSONS HEAD.

DT: THE VEHICLE'S TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES WHILE IN PARK, REVERSE OR WHILE THE CONSUMER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE SHOP SEVERAL TIMES FOR NUMEROUS THINGS SUCH AS THE IGNITION SWITCH. SHE TOOK HER VEHICLE TO THE SHOP THIS TIME AND THEY SAID IT WAS HER TRANSMISSION. HER VEHICLE ONLY HAS 41000 MILES. SHE STARTED SMELLING A BURNING SMELL AND THAT'S WHEN SHE TOOK IT INTO THE SHOP. SHE HAS ONLY HAD THE VEHICLE 45 DAYS AND HAS ALREADY HAD ALL THESE PROBLEMS. *NM

DT: WHILE PUTTING NEW BRAKES PADS ON THE REAR OF MY VEHICLE MECHANIC FOUND THAT THE COILS AROUND SHOCKS WERE RUSTY, CORRODED, AND CRUMBLY. THE COILS FELL APART IN LARGE CHUNK'S IN THE MECHANIC'S HANDS.*AK

2002 MERCURY MOUNTAINEER HINGES ON THE TAILGATE HAD SEPARATED RESULTING IN THE WINDOW SHATTERING.*MR THE WARNING LIGHT CAME ON, CONSUMER RELEASED AND CLOSED THE HATCH BACK AND THE WARNING LIGHT REMAINED ON. RETURNED TO THE REAR OF VEHICLE AND RAISED TAILGATE WINDOW WHICH SHOT OUT OF CONSUMER HAND AND SHATTERED INTO MANY PIECES. INSPECTION REVEALED ONE OF THE HINGES ON THE TAILGATE WINDOW HAD SEPARATED FROM THE CAR WHICH CAUSED THE WINDOW TO SHATTER. *BF *NM

THE GEARS BEGAN MAKING A WHINING AND CLICKING NOISE AS SHIFTING OCCURED AT SLOWER SPEEDS. WE WERE ON A HIGHWAY FOR APPROXIMATELY 1 1/2 HOURS WHEN THE O/D OFF LIGHT STARTED FLASHING AND THE TRANSMISSION DOWNSHIFTED FROM 5 TH GEAR TO 4TH THE REMAINDER OF THE WAY. THE WORDS "CHECK TRANSMISSION" CAME ON THE ODOMETER SCREEN. *AK

A SUDDEN THUNK IN THE TRANSMISSION AND O/D LIGHT CAME ON. BY THE NEXT STOP, IT WOULD NOT SHIFT PROPERLY. *NM

WHEN THE VEHICLE IN PUT INTO DRIVE FROM PARK, THE VEHICLE JUMPS FORWARD EVEN THOUGH THE GAS HAS NOT BEEN APPLIED. THE PROBLEM WAS REPORTED TO THE DEALER WHO STATED THEY REPROGRAMMED THE VEHICLE COMPUTER.

2002 MERCURY MOUNTAINEER- AUTOMATIC TRANSMISSION NEEDED A TOTAL REBUILD AT 40,000 MILES. *JB

REAR LIFT GATE PANEL BELOW GLASS HAS DEVELOPED A CRACK. THIS LIFT GATE HAS BEEN RECALLED BUT DEALER STATES THE CRACKED PANEL IS NOT PART OF THE RECALL. TWO DEALERS HAVE SAID THIS PROBLEM HAS OCCURRED IN OTHER VEHICLES. HAS NOT YET BEEN REPAIRED. ALSO TRANSMISSION TROUBLE. DEALER SAID NEEDED TO REPLACE AT COST OF $3200.00. DEALER CHARGED $80.00 TO TELL ME IT NEEDED FIXED. TOOK TO TRANS. REPAIR SHOP TO REPAIR AT COST OF $1300.00. THIS MONTH I HAVE ALSO HAD TO REPLACE THE IDLER PULLEY, EGR VALVE, AND THE ELEC REAR WINDOW IS NOT FUNCTIONING. *JB

THE BOTTOM FRAME THAT SUPPORTS THE WINDOW OF THE HATCH IS CRACKED RIGHT DOWN THE MIDDLE. OWNER CONTACTED THE DEALER AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. *AK

I OWN A 2007 MERCURY MOUNTAINEER WITH 46,000 MILES. WITHOUT WARNING THE TRANSMISSION STARTED NOT SHIFTING FROM GEAR TO GEAR. THE COMPUTER INDICATED "CHECK TRANSMISSION" AND THE OVERDRIVE OFF LIGHT BEGAN TO FLICKER. I PROMPTLY STOPPED THE VEHICLE AND CALLED FOR A ROLL BACK TO HAVE IT TAKEN TO A TRANSMISSIN SHOP.($80 TOW FEE) THE SHOP DIAGNOSED THE PROBLEM AS 3RD GEAR WRONG RATIO. THE SHOP OWNER SAID THAT HE THOUGHT IT WAS A BROKEN SPRAG. HE REPLACED THE TRANSMISSION WITH A FORD FACTORY REMANUFACTURED UNIT AT THE COST OF $2813.00. I HAVE SINCE HEARD THAT THERE IS A PROBLEM WITH THE TRANSMISSIONS IN THE 2002 FORD MODEL SUV'S AS WELL AS IN THE MERCURY'S. IS THERE ANYTHING BEING DONE TO HOLD THE MANUFACTURE LIABLE FOR THE EXPENSES INCURRED? *AK

2002 MERCURY MOUNTAINEER DRIVE TRAIN SLIPS, CAUSING SUDDEN JUMPS AND JERKS FROM; STARTS, SLOW DOWN / ACCELERATION, REVERSE TO DRIVE. BOUGHT CAR FOR WIFE FOR SAFE AWD SYSTEM FOR SNOW AND SLICK ROADS, WIFE DOES NOT FEEL SAFE AS LURCHING FROM STOPS ALMOST CAUSED HER TO CAUSE A REAR END ACCIDENT. CAR HAS 65,000 MILES HAD TRANS AND FRONT REAR DIFF OIL CHANGED HELPED FOR ABOUT A WEEK. IS IT POSSIBLE TO REPLACE 2002 TRANS WITH 2005 TRANS AS THEY SEEM TO BE RATED BETTER?*AK

MOUNTAINEER STARTED TO MAKE SQUEELING SOUND. I THOUGHT IT WAS JUST THE BELT SQUEELING, SO I TOOK TO LOCAL MECHANIC. MECHANIC TOLD ME THE BEARING INSIDE ALTERNATOR WAS FAILING. CAR WAS BOUGHT AS IS FROM CITRUS FORD, ONTARIO, CA. THERE WAS 30 DAY WARRANTY, BUT INCIDENT DIDN'T OCCUR UNTIL AFTER 30 DAYS WAS UP. POWER TRAIN WARRANTY WAS ONLY 3YR. 36,000 MILE. THE CAR HAS LESS THAN 56000 MILES WHEN ALTERNATOR BEARING WENT BAD. THIS COST ME $256 FOR THE PART TO BE REPLACED, PLUS LABOR.*AK

AFTER THE DEALERSHIP PERFORMED THE LIFTGATE/GLASS BRACKET RECALL 01I010000 THE HATCH DOOR SHIFTED WHEN OPENED AND THE ENTIRE CARGO DOOR ALIGNMENT IS OFF. THE VEHICLE BEEN BACK TO THE DEALERSHIP 3 TIMES SINCE THE RECALL WAS PERFORMED. THE PROBLEM HASN'T BEEN CORRECT THUS FAR. *NM

THE LIFTGATE WAS MADE OUT OF PLASTIC AND HAD STRESS FRACTURERS FROM TOP TO BOTTOM, WHICH WAS CAUSED BY CONSTANTLY OPENING AND CLOSING. THE LIFTGATE WAS NOT DURABLE ENOUGH TO BE CLOSED WITH FORCE OR WINDOW WOULD SHATTER. VEHICLE WAS TAKEN TO DEALERSHIP, BUT THE PROBLEM HAD NOT BEEN RESOLVED.*AK

UPON AWAITING PARTS TO HAVE THE REAR LIFTGATE GLASS RECALL 04V442000 REPAIRS PERFORMED THE GLASS DROPPED DOWN INTO THE STRUCTURE ABOUT 1 1/2 INCHES WHICH CAUSED STRESS ON THE TRIM BELOW THE GATE WINDOW, RESULTING IN THE TRIM BREAKING. MANUFACTURER WAS AWARE OF THIS PROBLEM DUE TO NUMEROUS COMPLAINTS BEING FILED, BUT THEY WERE NOT WILLING TO REPAIR THE TRIM.*AK

AFTER HAVING THE RECALL FOR THE LIFTGATE REPAIRED, THE PLASTIC IS BEGINNING TO CRACK. THE CONSUMER STATES THAT THE VEHICLE WAS NOT HAVING ANY PROBLEMS PRIOR. *JB.........*AK

NHTSA CAMPAIGN 01I010000; FORD ISSUED A LIFTGATE GLASS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER STILL DOES NOT HAVE THE PARTS AVAILABLE IN ORDER TO REPAIR THE VEHICLE. *JB.....*AK

SUDDEN FLOW OF VERY HOT AIR FORM THE AIR VENTS. *BF THE PROBLEM HAPPENED WHEN THE AIR CONDITION WAS OFF AND THE AIR BLOWER OR FAN WAS TURNED ON. HOWEVER THE PROBLEM NOW HAPPENS WHEN THE AIR CONDITION IS ON. *JB

THE WINDSHIELD WIPERS WORK VERY SLOW AND THE WASHER SPRAYS ALL OVER THE WINDSHIELD AND WILL NOT STOP. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO REPLACED, THE MULTI FUNCTION SWITCH, AND THE PROBLEM CONTINUES. *NM THE PROBLEM RECURRED. THE CONSUMER WAS TOLD ON TWO OCCASIONS THAT THE PROBLEM WAS UNABLE TO BE DUPLICATED. THE CONSUMER WAS ALSO INFORMED THAT THE MICRO PROCESSOR ASSEMBLY NEEDED TO BE REPLACED. CURRENTLY THE PROBLEM COULD NOT BE DUPLICATED. *SC *JB

TRANSMISSION: UPON PARKING THE VEHICLE CONSUMER HEARD A NOISE. VEHICLE VIBRATED, UPON TRYING TO USE THE VEHICLE AGAIN THE GEARS WOULD NOT GO INTO REVERSE OR DRIVE. *AK

CONSUMER CALLED AND REQUESTS SEVERAL TIMES FOR CERTAIN PARTS. IT HAS BEEN SEVERAL MONTHS AND DEALER HAS NOT RESPONDED. CONSUMER WAS WAITING TO GET VEHICLE SERVICED.*AK

CONSUMER NOTICED THAT THE TAIL LIGHTS WERE INOPERATIVE. THE TAIL LIGHTS STAYED ON WHILE THE VEHICLE WAS TURNED OFF. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK

THE FIRST TIME IT WINDSHIELD WIPERS FAILED WAS IN SEPT. 2004. I WAS DRIVING HOME FROM WORK ( IT WAS RAINING) THE WIPERS WERE WORKING FINE, THEN THEY BEGAN TO MOVE VERY SLOW AND WINDSHIELD WASHER FLUID BEGAN TO SQUIRT OUT. I HAD TO PULL OVER TO THE SIDE OF THE ROAD BECAUSE I COULDN'T SEE OUT OF THE FRONT WINDOW. I WAITED UNTIL THE RAIN SLOWED DOWN AND PRECEDED HOME WITH THE WIPERS MALFUNCTIONING. SINCE THE FIRST INCIDENT THE WIPERS WILL WORK FINE FOR THE FIRST 10,15,20 MINUTES AND START DOING THE SAME THING. THE VEHICLE IS AT REEDMAN MERCURY SERVICE CENTER IN LANGHORNE PA. AS THIS LETTER IS BEING WRITTEN. THEY TELL ME THAT THERE HAS BEEN PROBLEMS WITH THE MULTI FUNCTION SWITCH IN MERCURY PRODUCTS. THEY ARE GOING TO REPLACE THIS SWITCH FOR $220.00 MUCH TO MY DISAPPOVAL. THIS IS A SAFTEY ISSURE THAT SHOULD BE TAKEN CARE OF BY MERCURY. *JB

WHEN SHUTTING MY REAR HATCH ON MY 2002 MERCURY MOUNTAINEER MY LIFT CRACKED UNDERNEATH THE WINDOW. WHEN I CONTACTED FORD THEY SAID THAT I WOULD HAVE TO PAY FOR THIS - I COULD NOT AFFORD IT. THEN MY HATCH WAS HARDER AND HARDER TO CLOSE. ONE DAY WHILE TRYING TO SHUT IT THE ENTIRE WINDOW AND HATCH FELL ON MY HEAD THE LATCH CAME UNDONE. NOW I HEAR THE CYLINDER ARE A DEFECT WHAT ABOUT THE ENTIRE HATCH. THIS WHOLE UNIT IS A DEFECT.*AK

THE TRANSMISSION SLIPS. I WAS STOPED AT A RED LIGHT, WHEN THE LIGHT TURNED GREEN I PUT MY FOOT ON THE GAS BUT THE VEHICLE DID NOT MOVE. I COULD HEAR THE ENGINE REV, BUT IT WAS A FEW SECONDS BEFORE THE VEHICLE MOVED. THIS HAS HAPPENED 4 TIMES IN 2 MONTHS. THE PRIOR OWNER TRADED THE VEHICLE IN DUE TO THIS PROBLEM, SHE INFORMED THE DEALERSHIP OF THE PROBLEM AND REQUESTED THAT THEY FIX IT BEFORE SELLING THE VEHICLE.*AK

1.) WOULD FEEL VIBRATIONS DURING SHIFTS, CAR WOULD NOT NOT SHIFT 2.) TRUCK RENDERED UNDRIVABLE ON FIRST INCIDENT 8/02, SECOND INCIDENT 8/03 CAUGHT EARLY. 3.) TORK CONVERTER REPLACED BOTH TIMES. *AK

ABS LIGHT HAS CAME ON 4 TIMES IN 2 YEARS I HAD THE ABS SENSOR REPLACED EVERY TIME THE TRUCK HAS ONLY 35450 MILES ON IT. I PAID OVER $31000 FOR THIS TRUCK AND I HAVE HAD MORE TROUBLE WITH IT THAN ANY TRUCK I HAVE EVER HAD IN THE PAST. *NM

OUR 2003 MERCURY MOUNTAINEER REAR DIFFERENTIAL NEEDED REBUILDING IN MAY 2003 AT 35,500 MILES. NOW IT NEEDS TO BE REBUILT AGAIN AT 55,000 MILES. ALL BEARINGS AND CONES WERE REPLACED BOTH TIMES. *AK

I PURCHASED MY 2002 MOUNTAINEER ON JUNE 20, 2004. WHEN I AM DRIVING AND HIT THE SPEED OF 75 MPH I HEAR A LOUD WHISTLING SOUND AND THE ONLY WAY TO GET RID OF THE NOISE IS TO REDUCE MY SPEED TO UNDER 75 MPH. I HAVE SPOKEN WITH ANOTHER PERSON WHO OWNS THE SAME SUV AND HE HAS THE SAME PROBLEM ONLY ON A LARGER SCALE. HE HAS HAD THE WEATHER STRIPPING REPLACED TWICE AND STILL THE NOISE REMAINS. I WILL BE TAKING IT IN SOON TO HAVE IT CHECKED OVER SINCE I AM ALSO HAVING ANOTHER PROBLEM WHEN I STOP AND APPLY THE BRAKES (LOUD SQUEAKING NOISE). *JB

THE REAR WINDOW SHATTERED WHILE TRYING TO CLOSE IT. PRIOR TO THE GLASS SHATTERING THE LEFT STRUT CAME APART FROM THE WINDOW. THE CONSUMER REPLACED IT INTO PLACE AND ATTEMPTED TO CLOSE THE WINDOW WHEN IT SHATTERED. PE04045.PCO. *AK

REAR WINDOW SHATTERRED WHILE CLOSING THE REAR HATCH DOOR. DEALER WAS NOT NOTIFIED. *AK PE04045.PCO

AT 43577 MILES I AM HAVING TO REPLACE MY REAR-END. THIS IS GOING TO COST APPROXIMATELY. 1500.00. ALSO ABS SENSOR HAS TO BE REPLACED. *LA