TRANSMISSION WENT BAD IN MY 2004 MERCURY MONTEREY SOMETIME AROUND SPRING OF 2005, TRANNY WAS COVERED UNDER WARRANTY SO I DIDN'T PUT MUCH THOUGHT INTO IT AS IT DIDN'T COST ME ANYTHING, THOUGHT IT WAS A FREAK PROBLEM. LAST MONTH THE TRANSMISSION WENT OUT IN MY VAN AGAIN, AT THIS MOMENT I HAVE 62,570 MILES ON THE VAN. THE VAN DIED IN AN INTERSECTION AND WE WERE NEARLY RE-ENDED WE BEING ME, MY 10 YEAR OLD SON AND MY 14 MONTH OLD GRANDDAUGHTER. I JUST HAD TO TAKE MY VAN BACK TO THE TRANSMISSION SHOP TWO DAYS AGO AS IT HAS AGAIN STOPPED SHIFTING GEARS PROPERLY. THE MECHANIC SAYS IT IS THE COOLING SYSTEM THAT COOLS THE TRANSMISSION THAT IS CAUSING THE PROBLEM-NONE THE LESS IT IS A RECURRING DANGEROUS PROBLEM. I DECIDED THE FILE A COMPLAINT AFTER FINDING 1132 POST ON EDMUNDS.COM REGARDING THIS ISSUE. I CANNOT INCLUDE MY VIN NUMBER AT THIS TIME BECAUSE THE VAN IS IN HE SHOP ALONG WITH MY REGISTRATION IN THE GLOVE BOX. *TR
2004 Mercury Monterey complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
2004 MERCURY MONTEREY ,TRANSMISSION DOES NOT WORK. STOPPED IN THE MIDDLE OF 5 LANE INTERSTATE. *TR
MY 2004 MERCURY MONTEREY HAD THE TRANSAXLE LIGHT FLASHING ON AND OFF PERIODICALLY. WHEN THE CAR WOULD GET TO 25 MILES PER HOUR, IT WOULD JUMP INTO GEAR. WE HAD THE TRANSMISSION FLUID CHANGED WHICH RESULTED IN NO IMPROVEMENT. TODAY AS I WAS ON THE ENTRANCE RAMP TO THE HIGHWAY, I STARTED TO ACCELERATE AND THE CAR DID NOT ACCELERATE AND WOULD NOT GO OVER 25 MPH. I LUCKILY AVOIDED A MAJOR ACCIDENT BY SHIFTING IT INTO 3RD GEAR. WHEN I PUT IT BACK INTO "DRIVE",, I WAS NOT ABLE TO GET THE CAR TO ACCELERATE. I WAS VERY WORRIED THAT SOMEONE WAS GOING TO HIT ME. *TR
I OWN A 2004 MERCURY MONTERY.I WAS DRIVING DOWN A MAIN ROAD WHEN ALL OF A SUDDEN, WHEN I STEPPED ON THE GAS THE VAN QUIT MOVING. I HAD NO WARNING, THE RPMS MOVED BUT MY VEHICLE WOULD NOT MOVE IN ANY GEAR. I MANAGED TO MAKE IT INTO THE LEFT TURN LANE ON A VERY BUSY ROAD, AND HAD TO WAIT 40 MINUTES FOR A TOWTRUCK, THE WHOLE TIME HOPING I WOULDN'T GET HIT. THERE WAS NO SHOULDER ON THIS PARTICULAR ROAD TO PULL OFF ON. IT WAS VERY FRIGHTENING. THIS COULD HAVE BEEN EXTREMELY DANGEROUS HAD THIS HAPPENED ON MY WAY TO THE UNIVERSITY. I HAVE TO DRIVE ABOUT 40 MILES ON AN EXPRESSWAY AT NIGHT FOR MY CLASSES, IF THIS WOULD HAVE HAPPENED THEN I COULD HAVE BEEN IN ALOT OF TROUBLE. NOT JUST THE FACT OF GETTING HIT ON THE EXPRESSWAY BUT BEING A FEMALE STRANDED AT NIGHT ALONE ON THE EXPRESSWAY. I HOPE FORD IS FORCED TO FIX THIS PROBLEM. *TR
I WAS DRIVING THE VAN THEN SUDDENLY LOST ALL FORWARD POWER. THE ENGINE REVVED BUT WAS NOT MAKING THE VAN GO FORWARD. I WAS ON A BUSY ROAD AND PULLED OVER. I COULD MOVE THE SHIFTER TO PARK, REVERSE AND DRIVE BUT IT DID NOT MAKE THE VAN MOVE AT ALL, FORWARD OR BACKWARD. THIS WAS SUDDEN. IT WAS VERY DANGEROUS TO LOSE POWER IN TRAFFIC.
TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY WHICH WAS PURCHASED IN 2008. WHILE DRIVING AT SPEEDS OF 50 MPH MERGING ONTO THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND UTILIZE THE HEATING SYSTEM; HOWEVER, THE VEHICLE WOULD NOT SHIFT INTO ANY GEARS. THE VEHICLE WAS TOWED TO HER INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION TORQUE CONVERTER FAILED. THERE WERE NO RELATED RECALLS. THE VEHICLE WAS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 115,000.
MY MERCURY MONTEREY 2004 TRANSMISSION SURGES AN SLIPPED WHILE TRAVELING DOWN THE HIGHWAY AN SOMETIMES IN REVERSE WHEN BACKING OUT OF DRIVEWAY IT HAS 45,600 MILES AND IS UNDER WARRANTY TILL APRIL 22 2010 ,I WILL BE GOING TO THE SHOP FOR REPAIRS OR SERVICE NEXT WEEK. *TR
I HAVE BROUGHT MY VEHICLE INTO SOUTHGATE LINCOLN MERCURY IN SOUTHGATE MI SEVERAL TIMES PRIOR TO THE TORQUE CONVERTER REPAIR. SINCE THE REPAIR I HAVE CONTINUED TO EXPERIENCE PROBLEMS WITH DRIVABILITY. GAS MILEAGE HAS REDUCED GREATLY (WAS AROUND 17-19) DOWN TO 13.8. THE VEHICLE DRIVES AT HIGH RPM'S AND I STILL EXPERIENCE WHERE THE RPM WILL KICK UP BRIEFLY THEN WILL GO BACK DOWN. MY COMPLAINT TO THE DEALER WAS SUBMITTED AGAIN JUST PRIOR TO WARRANTY EXPIRING AND NOW I AM STUCK WITH A VEHICLE THAT THEY CAN'T SEEM TO REPAIR. I CONTINUE TO GET THAT THEY CAN'T IDENTIFY A PROBLEM.*CW
I WAS DRIVING ABOUT 35 MPH LATE AT NIGHT WHEN I LOST FORWARD MOTION. CAR WILL START, BUT IT CHOKES AND THEN DIES WHEN GOING FORWARD. CAR WILL NOT GO IN REVERSE. I HAD NO PROBLEMS WITH IT TILL NOW. TRANS FLUID IS FINE. *TR
TRANSMISSION FAILED AT HIGHWAY SPEED. VEHICLE HAD NO INDICATION THAT THERE WAS A PROBLEM. I WAS DRIVING IN US HIGHWAY 83 WHEN VEHICLE SUDDENLY SHIFTED FROM DRIVE TO NEUTRAL. VEHICLE SLOWED TO A STOP. *TR
WHILE DRIVING AT HIGHWAY SPEED I LOST THE ABILITY TO MOVE (TRANSMISSION) AND NARROWLY ESCAPED BEING REAR-ENDED BY TRAFFIC. *TR
2004 MERCURY MONTEREY MINI VAN. TORQUE CONVERTER HAS FAILED AND RENDERED THE MINI VAN INOPERATIVE. FORTUNATELY, MY SON AND BROTHER IN LAW WERE NOT IN HIGHWAY TRAFFIC. I SEE THERE IS SOME RESEARCH ON THIS. HAS THERE BEEN ANY UPDATES ON THIS RESEARCH TO QUALIFY AS A RECALL FROM FORD? THANK YOU. *TR [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
WAS DRIVING 2004 MERCURY MONTEREY, WHEN VEHICLE LOST MOTIVE POWER AND COULD ONLY COAST TO SAFE AREA. VEHICLE WOULD NOT ENGAGE IN R, D, 1 OR 2 GEARS. ONLY PARK GEAR WOULD ENGAGE. *TR
I HAVE A 2004 MERCURY MONTEREY THE AUTOMATIC TRANSMISSION FAILED WHILE IN HEAVY TRAFFIC AND POOR WEATHER CONDITIONS I FEEL LUCKY TO NOT HAVE BEEN STRUCK BY ANOTHER VEHICLE. *TR
WHILE TRAVELING ON I 75S IN OUR 2004 MERCURY MONTEREY OUR VEHICLE SUDDENLY SEEMED TO HAVE LOST IT'S TRANSMISSION. AFTER GETTING US ACROSS TWO LANES OVER TO THE SIDE BY THE GUARD RAIL WE SAT 2 HOURS IN THE ICE AND SNOW AT A DANGEROUS PLACE ALONG THE ROAD SIDE, ACCORDING TO THE POLICE WHO WAITED WITH US WITH LIGHTS ON. AFTER GETTING TOWED INTO A FORD DEALER WE FOUND OUT OUR TORQUE CONVERTER WENT OUT CAUSING US TO RENT A VEHICLE TO BE ABLE TO CONTINUE ONTO OUR FAMILY VACATION. HOW FUN TO VACATION NOT KNOWING HOW MUCH THE REPAIRS WOULD COST AND ALSO HAVING TO ADD ON THE COST OF A RENTAL VEHICLE FOR THE WEEK. IF THERE IS ANYMORE WE CAN FIND OUT ON A POSSIBLE RECALL, WE HEARD FROM THE DEALERSHIP THIS HAS BEEN A COMMON PROBLEM, WE WOULD REALLY APPRECIATE IT. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. AFTER TURNING ON THE VEHICLE , SHE APPLIED THE ACCELERATOR PEDAL, BUT THE VEHICLE WOULD NOT MOVE. SHE SHIFTED THE VEHICLE INTO REVERSE, AND THE VEHICLE BEGAN TO MOVE SLOWLY. A TECHNICIAN FROM THE DEALER STATED THAT THE SPEED CENSOR FAILED. HOWEVER, THEY RAN A SECOND DIAGNOSTIC TEST, AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. NO REPAIRS WERE MADE. THE VEHICLE WAS TAKEN HOME AND THE FAILURE RE-OCCURED. THE FAILURE AND CURRENT MILEAGES WERE 49000.
I WAS TRAVELING DOWN 78 ( A MAJOR ROAD IN TOWN AND MY VAN (04 MERCURY MONTEREY) JUST QUIT GOING. I HAD TO COAST INTO A TURN LANE TO GET OUT OF THE MAIN ROAD. IT WAS VERY DANGEROUS AND I HAD MY KIDS IN THE CAR. THERE WAS NO WARNING AT ALL, IT JUST QUIT GOING. I CALLED MY DAD AND HE GOT THE REPAIR SHOP TO PULL MY CAR OUT OF THE TURN LANE. THE MECHANIC SAID IT WAS MY TRANSMISSION; IT NEEDED TO BE REPLACED. *TR
I WAS BACKING OUT ONTO THE STREET AND I STARTED TO GO FORWARD , AND I LOST ALL POWER. I AM ON THE INTERSTATE ALOT FOR APPOINTMENTS FOR MY SON. I AM GLAD WE WERE NOT ON IT THAT DAY IT COULD'VE BEEN FATAL. WE HAD TO HAVE THE TRANSMISSION FIXED. THEY REPLACED ALL NECESSARY COMPONENTS. *TR
VEHICLE WAS IN SEVERAL TIME FOR REPAIRS ON THE SHIFTING OF THE VEHICLE. NOTHING FOUND UNTIL THE VEHICLE SUDDENLY WOULD NO LONG DRIVE IN GEAR. VEHICLE WAS TOWED TO DEALER AND REPAIRED WITH A NEW TORQUE CONVERTER AROUND AUGUST 2004. THE SHIFTING OF THE VEHICLE IS STILL A PROBLEM AND ON TOP OF THAT THE GAS MILEAGE AND DECREASED SIGNIFICANTLY. THE SHIFTING PROBLEMS IS JUST A CONTINUATION OF MY ORIGINAL COMPLAINT. *TR
I WAS DRIVING DOWN THE ROAD WHEN SUDDENLY I LOST POWER. I HAD TO COAST TO THE SIDE OF THE ROAD. THERE WERE NO PREVIOUS INDICATIONS THAT MY MINIVAN HAD ANY PROBLEMS. I HAD TO HAVE MY VEHICLE TOWED IN. IT WAS DISCOVERED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. *TR
2004 MERCURY MONTEREY MY WIFE'S VAN WAS RUNNING AND WORKING PERFECTLY. SHE THEN WENT TO THE GROCERY STORE, CAME OUT AND STARTED THE VEHICLE. IT WOULD NOT GO ANYWHERE, THE TRANSMISSION WAS LOST. IT COST US $1400 TO REPLACE IT. *TR
DRIVING CAR AT 65 MPH DOWN HIGHWAY AND TRANSMISSION LOST ALL POWER. COASTED TO A STOP ON BUSY HIGHWAY WHILE ON VACATION WITH ENTIRE FAMILY AND DOG IN VEHICLE 200 MILES FROM HOME. ENGINE WAS STILL RUNNING FINE BUT CAR WOULD NOT MOVE WHEN SHIFTING TRANSMISSION THROUGH ALL GEARS INCLUDING REVERSE. VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THEY DIAGNOSED PROBLEM AS A FAILED TRANSMISSION TORQUE CONVERTER. THERE WAS ABSOLUTELY NO INDICATION PRIOR TO THE FAILURE THAT THERE WAS ANY PROBLEM WITH THE TRANSMISSION. *TR
I WAS DRIVING APX. 40 MPH WHEN THE RPM GAUGE VAMPED UP HIGH THEN BACK DOWN THEN THE VEHICLE LOST ALL POWER. WAS ABLE TO COAST TO SHOULDER OF ROAD. WE HAVE HAD NO PAST ISSUE/SYMPTOMS WHAT SO EVER. MYSELF AND MY FOUR CHILDREN WERE LEFT ON THE SIDE OF THE ROAD WAITING FOR HELP ON A VERY COLD DAY. ONCE THE VEHICLE WAS TOWED, TO A REPAIR SHOP, THE DIAGNOSIS: INTERNAL TRANSMISSION FAILURE, ALSO MENTIONED WAS SHAFT BROKE INSIDE TRANSMISSION, THE RADIATOR WOULD HAVE TO BE REPLACED DUE TO METAL SHAVINGS, THE TRANSMISSION COOLER/COMBO WILL HAVE TO BE REPLACED AND LINES FLUSHED. THE REPAIR COST: $3,363.43. NOTHING HAS BEEN DONE TO CORRECT/FIX THIS ISSUE BECAUSE WE DON'T HAVE $3,363.43 TO CORRECT/FIX THIS ISSUE. NO ICONS/WARNING LIGHTS, NO MESSAGES ON MY DASH MESSAGE BOARD. NO WARNING! *TR
DRIVING AT APPROXIMATELY 25 MPH, WITHOUT WARNING, EXPERIENCED A COMPLETE LOSS OF TRANSMISSION. COASTED TO THE SIDE OF THE ROAD. NO GEARS, ENGINE REVS, SPINDLES TURN FREELY. THERE WAS NO NOISE ASSOCIATED WITH FAILURE, TRANSMISSION FLUID WAS NOT BURNED NOR DIRTY, NO LOSS OF FLUIDS. 46,000 MILES ON VEHICLE. NOT SURE WHAT TO DO WITH IT, LOOKING FOR SIMILAR PROBLEMS REPORTED. *TR
DROVE VEHICLE APPROXIMATELY 5 MILES AND PARKED IT. GOT BACK IN TO MOVE IT, STARTED VEHICLE, HEARD A LOUD POP AND THE VEHICLE COMPLETELY SHUT DOWN... NO ELECTRICAL, WOULD NOT RESTART. TOW TRUCK CALLED, JUMPED BATTERY, WHEN IT STARTED UP IT WAS PUT IT IN DRIVE AND TURNED THE WHEEL TO THE RIGHT AND HEARD A HISSING SOUND AND SAW FLUID SQUIRTING OUT. EXPERIENCED A COMPLETE LOSS OF POWER STEERING. SHOP SAID STEERING RACK HAD GONE OUT, REPLACED STEERING RACK. *TR
OUR TRANSMISSION/TORQUE CONVERTER WENT OUT ON OUR 2004 MERCURY MONTEREY. IT LEFT MY 4 YEAR OLD AND MY HUSBAND STRANDED ON 95 (HIGHWAY) FOR HOURS. IT JUST STOPPED MOVING. *TR
WAS DRIVING 2004 MERCURY MONTEREY PREMIER MINIVAN WHEN SUDDENLY WHILE IN DRIVE GEAR LOST ALL DRIVE POWER TO THE WHEELS. LUCKILY THERE WAS AN OUT TO PULL SAFELY OFF THE ROAD, INTO A DRIVEWAY. IF THIS WOULD'VE OCCURRED 1/4 MILE FURTHER IN THE ROADWAY THERE WOULDN'T HAVE BEEN AN "OUT" AS THIS IS A VERY CURVY MOUNTAINOUS ROAD WHERE FEW PLACES TO SAFELY EXIT THE HIGHWAY. POTENTIALLY THERE COULD'VE BEEN TERRIBLE INJURIES OR WORSE W/4 PASSENGERS IN THE VEHICLE INCLUDING MY PRECIOUS 2YR OLD DAUGHTER AND HANDSOME 4 YEAR OLD BOY. THERE WAS A COMPLETE LOSS OF POWER TALK ABOUT HAVING NO CONTROL OF A SITUATION. VERY SCARY AND NERVE RACKING. THIS IS DEFINITELY A SAFETY CONCERN THAT NEEDS TO BE A RECALL. THIS COULD'VE BEEN A WHOLE LOT WORSE. FIRST THING I DID WHEN I GT TOWED HOME WAS CHECKED INTERNET FOR PROBLEMS WITH TRANNY AND THE ARTICLE CAME UP ABOUT NHTSB PROBE ABOUT THIS EXACT DESCRIPTION SO I FELT I HAD TO MAKE A COMPLAINT. HOPE THIS ENOUGH DESCRIPTION. *TR
WITH 54K MILES ON VEHICLE, AND NO PREVIOUS PROBLEMS, THE TRANSMISSION COMPLETELY FAILED WHILE DRIVING, WITH THE CAR HAVING TO COAST TO THE SIDE. IT HAS REQUIRED A TRANSMISSION REPLACEMENT. IT IS A 2004 MERCURY MONTEREY, AND IT APPEARS THAT MANY FORD/MERCURY OWNERS HAVE HAD THIS SAME PROBLEM. IT'S BAD ENOUGH THAT IT FAILS, BUT I WAS THANKFUL WE WEREN'T ON THE FREEWAY WHEN IT HAPPENED, JUST A CITY STREET. *TR
SUDDEN COMPLETE TRANSMISSION FAILURE. *TR
FRONT BEARING AND HUB ASSEMBLY SCRAPING AND GRINDING NOISE REQUIRED REPLACEMENT AFTER 58,000 MILES. COULD NO LONGER TRUST EXTENDED USE OF VEHICLE FOR FEAR OF CATASTROPHIC FAILURE. *TR
MY WIFE WAS BACKING OUT OF HER PARKING SPOT, PUT THE VAN IN FORWARD, AND DISCOVERED THAT IT WOULD NOT MOVE. THERE WERE NO INDICATIONS THAT THIS EVENT WAS GOING TO HAPPEN. OUR REPAIR TECHNICIAN HAD TO REPLACE OUR PLANETARY GEARSET, BECAUSE THEY WERE DESTROYED, THE TORQUE CONVERTER WAS REPLACED AS A PRECAUTION, AND THE NEUTRAL SWITCH WAS REPLACED BECAUSE IT WAS THOUGHT TO BE THE ROOT CAUSE. HOWEVER A BROKEN "CAM SWITCH" WIRE WAS PREVENTING THE CAR FROM OPERATING NORMALLY. WHEN THAT WAS FINALLY DISCOVERED, WE WERE ABLE TO GET OUR VAN BACK. *TR
MY WIFE WAS DRIVING AT NIGHT ON A BUSY TWO LANE ROAD WHEN THE VEHICLE SUDDENLY LOST ACCELERATION, AS IF IT HAD BEEN SHIFTED INTO NEUTRAL. SHE WAS ABLE TO COAST INTO A LEFT TURN LANE FOR A SUBDIVISION WHERE SHE HAD TO WAIT IN THE VEHICLE FOR OVER AN HOUR FOR HELP TO ARRIVE. THE VEHICLE WAS TAKEN TO A FORD DEALER WHERE THEY "REPLACED THE TORQUE CONVERTER DUE TO FAILED PUMP SHAFT SPLINE". THE REPAIR COST US $1475.46. *TR
TRANSMISSION FAILURE: UPON ENTERING INTERSTATE 64 OUTSIDE LEXINGTON, KY MY 2004 MERCURY MONTEREY MINI-VAN LOST FORWARD ACCELERATION. THE TACH REVVED HIGH BUT NO FORWARD MOTION. CAME VERY CLOSE TO BEING STRUCK BY A TRACTOR TRAILER RIG BUT MANAGED TO STEER THE VEHICLE OFF THE INTERSTATE. TRIED PLACING THE CAR IN ANY GEAR BUT HAD NO DRIVE POWER. THE ONLY THING THAT WORKED ON THE TRANSMISSION WAS PARK, ALL OTHER GEARS WERE INOPERATIVE. MONTEREY HAD TO BE TOWED TO A FORD DEALERSHIP. INVESTIGATION HAS INDICATED THAT THE TORQUE CONVERTER HAS FAILED. THERE WAS NO WARNING OF ANY PROBLEMS WITH THE TRANSMISSION ON THIS VEHICLE, NO NOISES OR SLIPPAGE. IT HAS APPROX. 82000 MILES ON IT. I PURCHASED THIS VEHICLE NEW AND NEVER HAD A PROBLEM BEFORE THIS WITH THE ENGINE OR TRANSMISSION. I FEEL THAT ONLY MY SKILLS AS A DRIVER PREVENTED A MAJOR ACCIDENT FROM HAPPENING. HAD I NOT TAKEN IMMEDIATE ACTION TO CHANGE THE DIRECTION OF THE VEHICLE WHEN FORWARD DRIVE EPOWER WAS LOST I WOULD HAVE BEEN STRUCK BY ANOTHER VEHICLE. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 30 MPH THE VEHICLE DOWN-SHIFTED. SHE STOPPED THE ENGINE AND HAD THE VEHICLE TOWED TO THE DEALER. THE TECHNICIAN CONCLUDED THAT THE TORQUE CONVERTER POSSIBLY CAUSED THE TRANSMISSION TO FAIL. HE ADDED THAT SINCE THERE WERE NO RECALLS, AND THE WARRANTY EXPIRED HE WOULD HAVE TO PAY $3000.00 FOR THE REPAIR. THE FAILURE MILEAGE WAS 102,000.
MY WIFE WAS DRIVING HOME IN OUR 2004 MERCURY MONTEREY WHEN ALL OF A SUDDEN IT LOST POWER TO THE POWER TRAIN. THE CAR REMAINED ON, BUT WOULD NOT GO ANYWHERE WHEN THE GAS WAS PRESSED WHILE IN GEAR. LUCKILY SHE WAS NOT FAR FROM HOME AND WE WERE ABLE TO PUSH IT UNTIL WE COULD GET IT TO OUR HOME AND CALL A TOW TRUCK. I AM MORE THAN RELIEVED THAT WE PURCHASED THE USED VEHICLE WARRANTY FROM THE DEALERSHIP WE PURCHASED THE VEHICLE FROM. IT APPEARS THE TRANSMISSION WILL BE FULLY COVERED UNDER THIS WARRANTY. I NOTICED MANY OTHER BLOGS AND A RECALL INVESTIGATION FILED FOR THIS PROBLEM, SO I THOUGHT I WOULD REPORT ONE MORE OCCURRENCE OF THIS PROBLEM FOR THIS VEHICLE. *TR
WAS ON MY WAY HOME LATE AT NIGHT WITH MY THREE CHILDREN AND HAD THE VEHICLE ON CRUISE CONTROL AND SUDDENLY WITHOUT WARNING, THE RPM NEEDLE WENT ALL THE WAY OVER AND I REALIZED THAT PUSHING ON THE GAS PEDAL WAS NOT MAKING THE VEHICLE SPEED INCREASE AND I WAS LOSING SPEED. I HAD AN 18 WHEELER ON MY BUMPER AND WAS FORTUNATE TO HAVE BEEN ABLE TO GET TO THE SIDE OF THE ROAD. STOPPED THE VEHICLE AND CHECKED UNDER THE HOOD. THE VEHICLE WOULD NOT GO INTO DRIVE, 3RD GEAR, LOW OR REVERSE. I HAD TO HAVE THE VEHICLE TOWED OVER 80 MILES. *TR
SUDDEN LOSS OF ABILITY TO MOVE CAR. WE WERE DRIVING AND SUDDENLY OUR 2004 MERCURY MONTEREY LOST POWER TO THE TRANSMISSION. THE ENGINE WOULD STILL RUN BUT NO GEAR WOULD INITIATE. *TR
VEHICLE WAS PARKED FOR THE EVENING VISITING FRIENDS OUT OF TOWN. IN THE MORNING VEHICLE WAS STARTED AND THE TRANSMISSION WOULD NOT WORK. VEHICLE WAS TOWED TO DEALERSHIP AND TRANSMISSION IS BEING REPLACED AS I TYPE. *TR
I WAS DRIVING MY 2004 MERCURY MONTEREY VAN ON A RESIDENTIAL STREET WHEN I LOST ALL POWER. THE ENGINE REVVED UP BUT THERE WAS NO POWER. I COASTED TO THE CURB AND HAD THE VAN TOWED. IT WAS IN THE SHOP FOR TEN DAYS. THE TORQUE CONVERTER HAD TO BE REPLACED. *TR
TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATES WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE UNEXPECTEDLY SHIFTED INTO REVERSE WITHOUT ASSISTANCE. THERE WAS IMMEDIATE PRESSURE APPLIED TO THE BRAKE PEDAL AND THE EMERGENCY BRAKE ACTIVATED. THE VEHICLE CAME TO A COMPLETE STOP. THERE WERE NO PRIOR WARNINGS OR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE FAILURES WERE CONTRIBUTED BY A MANUFACTURER DEFECT WITHIN THE TRANSMISSION. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
2004 MERCURY MONTEREY 4.2 LITER ENGINE, ON GOVERNMENT BUSINESS TRIP TO BOSTON AND ON RETURN TRIP TO VIRGINIA, CHECK TRANSMISSION LIGHT CAME ON. STOPPED IN CT AT TRANSMISSION SHOP AND THEY READ THE CODE FOR TORQUE CONVERTER PROBLEM. I CONTACTED FORD HQ AND PROVIDED THE INFORMATION AND THEY WERE NOT AWARE OF ANY PROBLEM LIKE THIS ON THE 4.2 LITER MINI VAN....HOWEVER, THERE ARE MANY POSTING ON THE INTERNET THAT DISPUTE THAT CLAIM. I FEEL THAT IT IS IN THE BEST INTEREST OF THE VAN OWNERS THAT AN INVESTIGATION TAKES PLACE BEFORE SOMEONE IS KILLED. *TR
WE HAVE A 2004 MERCURY MONTEREY, WHILE ON THE HIGHWAY TRAVELING AT 65 MPH, DURING RUSH HOUR, WITH OUR THREE CHILDREN INSIDE, THE VAN DROPPED OUT OF GEAR, ALL WE COULD DO IS COAST! NO WARNING...NOTHING. THEY COULD HAVE BEEN SERIOUSLY HURT. THE ENGINE CONTINUED TO REV AND THE TRANSMISSION JUST DISENGAGED. LUCKILY FOR MY FAMILY, I WAS NEAR A RAMP AND WAS ABLE TO COAST OFF OF THE HIGHWAY AND INTO THE PARKING LOT OF AN ADJACENT BUSINESS, WE ARE LOOKING AT 2-3,000K FOR THE REPAIRS. WE JUST BOUGHT THIS VAN AND IT IS ONLY FIVE YEARS OLD AND ONLY 112000 MILES. WE HAVE DONE SOME INTERNET SEARCHING AND FOUND THAT THIS IS A COMMON PROBLEM AND OCCURS ABOUT EVERY FIFTY THOUSAND MILES OR SO. *TR
MY WIFE WAS DRIVING ON HIGHWAY 100 W IN ELLICOTT CITY WITH MY KID LAST EVENING AND SUDDENLY THE MINIVAN STARTING DE-ACCELERATING. SHE PRESSED ON THE GAS PEDAL BUT THE CAR WAS NOT MOVING. UNFORTUNATELY, DUE TO HEAVY TRAFFIC, SHE COULD NOT GET THE CAR TO THE SHOULDER AND THE CAR CAME TO HALT ON THE HIGHWAY. MIRACULOUSLY, THERE WAS A COP WHO NOTICED THE PROBLEM AND HELPED HER TO GET OUT OF THE CAR. WE CALLED TOWING SERVICE, WHO TOOK THE CAR TO THE DEALERSHIP. UPON DIAGNOSIS, THE TECHNICIAN FOUND THAT SOMETHING IN THE TRANSMISSION BROKE. THERE WAS NO SIGNS OF TRANSMISSION PROBLEM WITH THE CAR. THE VEHICLE IS MERCURY MONTEREY, 4 YEARS OLD (2004 MAKE, BOUGHT NEW IN JAN 2005) AND HAS 50,000 MILES ON IT. WE NEED DEPARTMENT OF VEHICLE TO INVESTIGATE IN TRANSMISSION PROBLEMS WITH 2004 MERCURY MONTEREY'S AS IT WILL CAUSE FATALITIES ON THE ROAD. FORTUNATELY, I CAN SEE MY FAMILY BUT THIS HORRIFIC INCIDENT CAN HAPPEN WITH OTHERS. FORD, SHOULD BE LIABLE TO PAY FOR THE TRANSMISSION REPAIR/REPLACEMENT. DEALERSHIP PROVIDED AN ESTIMATE OF 3,300 DOLLARS TO REPLACE THE TRANSMISSION WHICH IS UNFAIR FOR A CONSUMER IN THIS TOUGH ECONOMY. *TR
OUR 2004 MERCURY MONTEREY WITH 40000 THOUSAND MILES THE TORQUE CONVERTER WENT OUT ON RT 25 NEAR LOUISVLLE MS. WE WERE VERY LUCKY THAT TRAFFIC WAS LIGHT ON THE 4 LANE HIGHWAY AT THE TIME. *TR
TRANSMISSION FAILURE. CAR SUDDENLY WENT INTO NEUTRAL, ALMOST CAUSING ME TO BE HIT FROM BEHIND BY PASSING VEHICLES. GOOGLING THE PROBLEM SHOWS MANY OTHER CONSUMERS WITH MONTEREYS AND FREESTARS (TWIN OF THE MONTEREY) WITH THE SAME PROBLEM. *TR
TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO AND IS CURRENTLY EXPERIENCING TRANSMISSION ISSUES. WHILE SHIFTING FROM PARK INTO DRIVE, THE VEHICLE HESITATED AND JERKED. THE DEALER STATED THAT THE TRANSMISSION FAILED AND CLUTCH DEBRIS WAS FOUND IN THE TRANSMISSION FLUID. A TECHNICIAN INSPECTED THE VEHICLE AND FOUND A SEAL THAT WAS ALLOWING WATER TO ENTER INTO THE COMPUTER, WHICH CAUSED THE COMPUTER AND TRANSMISSION TO BOTH FAIL. THE VEHICLE WILL NOT YET BE REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 69,000.
NO PREVIOUS WARNING! DRIVING DOWN THE HIGHWAY WHEN OUR 2004 MERCURY MONTEREY SUDDENLY GEARED UP AND THEN LOST ALL ACCELERATION. THANK GOD THERE WAS NOBODY BEHIND US!! *TR
2004 MERCURY MONTEREY, 78K, SPOUSE PULLS UP TO ENTRANCE OF OUR CHURCH AND DROPS OFF MY DAUGHTER. ENGINE STILL RUNNING, SHE PUTS IN IT PARK UNTIL MY DAUGHTER COMES BACK OUT. 2 MINUTES LATER, WITH MY DAUGHTER IN TOW, SHE PUTS IN BACK INTO DRIVE AND THE VAN GOES NOWHERE. ENGINE RUNNING, BUT AUTO TRANSMISSION TOTALLY FAILS WITH ABSOLUTELY NO WARNING OR TRIGGER. TRANS FLUID IS FULL. CAR WON'T GO REVERSE OR FORWARD. I FEEL THIS IS A VERY DANGEROUS SITUATION - TRANSMISSION FAILS WHILE CAR STILL RUNNING! *TR
WHILE TRAVELING BACK TO CONNECTICUT FROM OUR WINTER HOME IN FLORIDA, OUR 2004 MERCURY MONTEREY MINI VAN'S TORQUE CONVERTER AND PUMP SHAFT BROKE AND LEFT US ON THE SIDE OF THE ROAD IN NORTH CAROLINA. LUCKILY OUR GRANDCHILDREN LIVE CLOSE TO WHERE WE BROKE DOWN, HOWEVER WE ARE NOW STRANDED IN NC FOR SEVERAL DAYS WHILE THE LOCAL FORD DEALERSHIP (CROSSROADS FORD CARY, NC) WAITS ON PARTS AND FIXES THE PROBLEM. MY WIFE AND I HAVE MEDICAL CONDITIONS THAT REQUIRE US TO SEE SPECIFIC MEDICAL DOCTORS, WHICH WE HAVE TO MAKE APPOINTMENTS FOR MONTHS IN ADVANCE, AND WE ARE NOW IN DANGER OF MISSING OUR MUCH NEEDED CHECK UPS. WE HAVE DONE SOME RESEARCH ON THE ISSUE AND IT APPEARS THAT THIS HAS BEEN A RECURRING ISSUE WITH THE FORD/MERCURY MINI-VANS, HOWEVER FORD HAS NOT DONE ANYTHING TO HELP THE CONSUMER. AS A LOYAL FORD CUSTOMER IN THE MY LATE 70'S, I PURCHASED THIS VEHICLE HOPING IT WOULD LAST A LONG TIME AND POSSIBLY BE THE LAST VEHICLE MY WIFE AND I PURCHASED. FORD HAS TOLD US OUR VEHICLE IS OUT OF WARRANTY AND THEREFORE NOT THEIR PROBLEMS, BUT WE ONLY HAVE 25,000 MILES ON THE VEHICLE, SO THERE IS NO REASON THIS WAS CAUSED BY NORMAL WEAR AND TEAR. THE FACT THAT THIS SAME FAILURE HAS OCCURRED IN SO MANY OF THIS MODEL VEHICLES INDICATES A DESIGN FLAW, AND FORD NEEDS TO BE HELD RESPONSIBLE FOR THIS. *TR
MY WIFE AND TWO YOUNG DAUGHTERS WERE DRIVING TO THE POST OFFICE. THEY STOPPED AT A LIGHT AND WHEN MY WIFE TRIED TO ACCELERATE AFTER THE GREEN LIGHT CHANGED THERE WAS NO RESPONSE... THE ENGINE JUST ROARED. IT WAS FORTUNATE THEY WERE ON A SLOPE SO MY WIFE WAS ABLE TO COST OFF THE ROADWAY. THIS WOULD HAVE BEEN A TERRIBLY DANGEROUS SITUATION IF SHE WAS STUCK IN THE MIDDLE OF A BUSY ROAD WHERE A REAR END COLLISION COULD EASILY HAPPEN. THERE WAS NO WARNING OF THIS INCIDENT AND AT 57000 MILES NO REASON IT SHOULD HAVE HAPPENED. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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