Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
LOST OF POWER WHILE UNDER WAY(ENGINE WAS RUNNING). THE VEHICLE WILL NOT ENGAGE INTO GEAR. NO CODES. DEALER REPLACED TORQUE CONVERTER FIXED PROBLEM. PART # 685FPLS. RECALL # 12V0060000 FORD RECALL # 11S25. NOTIFIED DEALER WILL BE SUBMITTING REIMBURSEMENT IN THE SECOND QUARTER OF 2012 . *TR
ENGINE BEGAN TO MISS AT 65+ MILES PER HOUR. AFTER LOOKING AT THE PCM AND SEEING WATER IN IT CAR WAS FIXED AS PER FORD'S TSB. NOW CAR WILL STALL OUT AT RANDOM. DEALER DOES NOT KNOW WHAT IS WRONG WITH THE CAR. CAR STALLS IN REVERSE, AND DRIVE WITHOUT WARNING. IT IS DANGEROUS TO DRIVE. *TR
ON 2/24/2012 I WAS MERGING INTO HIGHWAY TRAFFIC. THE TRANSAXLES LIGHT CAME ON AND THE VAN HAD DIFFICULTY SHIFTING FROM WHAT I THOUGHT WAS 2ND GEAR IN TO 3RD, JUST BELOW 60 MPH AND AT ABOUT 5500 RPM. I FOUND THIS ODD, SO I EASED OFF OF THE GAS. TRIED TO ACCELERATE AGAIN WHILE THE LIGHT WAS FLASHING AND IT WOULD STILL NOT SHIFT. AFTER PULLING OFF THE HIGHWAY AT AN EXIT. I TURNED OFF THE CAR AND RESTARTED IT. THE LIGHT DISAPPEARED. I DROVE AWAY WITH OUT INCIDENT. I PROCEEDED TO PICK UP MY CHILD AND THEN WENT TO FILL MY GAS TANK ABOUT 2 MILES AWAY. WHEN I HIT JUST OVER 40MPH THE LIGHT CAME ON AGAIN. WHILE FILLING UP ON GAS I READ ABOUT A POTENTIAL RECALL ON THIS PARTICULAR MODEL'S TORQUE CONVERTER, SO I WENT IMMEDIATELY TO MY LOCAL FORD DEALER. HE WAS AWARE OF THE POTENTIAL RECALL (EVEN THOUGH CONSUMERS WEREN'T INFORMED), AND REITERATED SOMETHING I HAD READ ABOUT THE PART NOT BEING AVAILABLE UNTIL THE 2ND QUARTER. WE AGREED THAT I WOULD HAVE MY CAR THERE ON MONDAY MORNING FOR A CLOSER LOOK. MONDAY CAME AND THE SERVICE ASSOCIATE CALLED. HE EXPLAINED THAT THEY COULD NOT RECREATE MY PROBLEM IN A ROAD TEST. HE SAID THERE WAS AN ERROR CODE IN THE COMPUTER'S MEMORY, BUT THE CODE WAS NOT RELATED TO THE TORQUE CONVERTER. FROM HERE, I GUESS THEY DRAINED THE TRANSMISSION FLUID AND SAID THAT THERE WAS WATER IN IT. HE TOLD ME THAT THEY WOULD HAVE TO EITHER REPAIR MY TRANSMISSION (@$4000) OR REPLACE MINE WITH A WITH A REBUILT ONE (@$3200). MIND YOU, THE VAN ONLY HAS LESS THAN 43,000 MILES ON
AFTER A RAINSTORM I OPENED THE TAILGATE OF MY VEHICLE AND WAS SURPRISED TO FIND THAT THE REAR WHEEL WELL WAS WET. I VACUUMED THE WATER OUT AND BROUGHT IT TO THE DEALER ALMOST 2 MONTHS LATER AFTER FINDING MOISTURE SEVERAL OTHER TIMES. THE DEALER HAD A SERVICE TECH TRY TO RECREATE HOW THE WATER GOT IN AND "DETERMINED" THAT I HAD CRACKED A PANEL. THE ONLY CRACK VISIBLE TO ME WAS IN A TRIM PIECE AROUND THE LICENSE PLATE. THEY TOLD ME IT WOULD COST OVER $600 TO REPAIR. I TOLD THEM NEVERMIND. THAT MUCH WATER COULD NOT COME FROM THAT CRACK. FAST FORWARD TO A TIME NEAR THE PRESENT. MOST RECENTLY, THE "PULL", A PLASTIC AND NYLON PIECE ON THE BACK OF THE SEAT FAILED. SOON THERE AFTER, ONE OF THE NYLON STRAPS USED TO RETRACT THE SEAT FAILED. I CANNOT GET MY SEAT BACK IN TO THE "STOWED" POSITION. AFTER REMOVING THE TRIM FROM THE BACK OF THE SEAT I FOUND ALL SORTS OF RUST AND CORROSION TO THE SEAT BASE. I WOULDN'T FEEL COMFORTABLE DRIVING WITH A PASSENGER IN MY 3RD ROW SEATING ANYMORE. I UNDERSTAND THERE MAY ALSO BE A RECALL ON THIS CAR FOR SOME SORT OF LEAK IN THE WHEEL WELLS. I'VE BEEN DRIVING AROUND WITH DAMPNESS IN THE BACK OF MY VAN FOR TWO PLUS YEARS NOW AND I FEEL LIKE FORD MOTOR CO. IS PASSING THE BUCK ON TO THE CONSUMER TO SAVE SOME MONEY. I HAVE NO FAITH IN AMERICAN MADE VEHICLES BETWEEN THIS AND A SEPARATE TRANSMISSION INCIDENT. I DON'T EVEN WANT TO GET ON THE STEREO. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE STEERING FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STEERING PUMP WAS LEAKING FLUID. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 100,000. THE VIN INFORMATION WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT BOTH REAR WHEEL WELLS WERE SEVERELY RUSTED AS WELL AS PARTS OF THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE THERE WERE TOO MANY ACCUMULATED MILES ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 184,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
SPLINES RELATED TO THE TORQUE CONVERTER LOCATED IN THE AUTOMATIC TRANSMISSION SHEARED OFF UNEXPECTEDLY WHILE DRIVING. TRANSMISSION HAD TO BE COMPLETELY REBUILT DUE TO DEBRIS THAT CIRCULATED THROUGHOUT THE SYSTEM. IN ADDITION TO THAT, WHILE THE TRANSMISSION WAS BEING REBUILT IT WAS DETERMINED THAT WATER HAD ALSO BEEN ENTERING THE TRANSMISSION AND CONTAMINATING THE FLUID WHICH IS BELIEVED TO HAVE CAUSED THE ADHESIVE ON THE BANDS TO DETERIORATE AND BREAK APART. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT AFTER ENTERING A HIGHWAY DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A FEW MOMENTS AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THAT THE ENGINE CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,300.
WHILE DRIVING DOWN THE ROAD, THE ENGINE DIED WITHOUT WARNING, NO POWER. IT HAD NO POWER STEERING, IT HAD SHUT OFF COMPLETELY. IT WAS HARD TO RESTART AND THEN AFTER GOING AGAIN IT DIED AGAIN AS I WAS TRYING TO PULL OVER. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING 65 MPH WHEN THE RPMS INCREASED AND THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE TRANSMISSION FAILED AND WOULD NEED REPLACING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.
(2008)DRIVING OUR 2004 MRCURY MONTEREY, I TRIED TO ACCELERATE FROM A STOP LIGHT AND GOT JUST ENOUGH TO PUSH US INTO THE INTERSECTION AND DRIFT ACROSS; AFTER THAT THE VEHICLE WOULD NOT MOVE. WE WERE TOLD THE TORQUE CONVERTER HAD BEEN STRIPPED AND NEEDED TO BE REPLACED. IT IS NOW 2011, WHILE DRIVING ON A FREEWAY MY WIFE STARTED SEEING SMOKE AND PULLED OVER. NOW WE ARE TOLD THE TORQUE CONVERTER OVERHEATED AND BLEW THE SEALS AND HAS TO BE REBUILT. SOMETHING IN THIS MODEL SEEMS TO BE DESTROYING TRANSMISSIONS AND THIS IN NOT AN INEXPENSIVE PAST TIME. *TT
ACCELERATING AWAY FROM TRAFFIC SIGNAL, VEHICLE ACCELERATED NORMALLY UP TO 20-25MPH AND THEN TRANSMISSION TOTALLY FAILED. NO WARNING, NO SYMPTOMS. *KB
WHILE GOING DOWN THE HIGHWAY WITH NO WARNING VAN WILL NOT ACCELERATE, [ENGINE REVS UP BUT NOT MOVE] WAS ABLE TO COAST TO A STOP ALONG A BUSY FREEWAY ,HAD TO HAVE VAN TOWED. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY JERK AND STALL WHILE DRIVING AT VARIOUS SPEEDS ABOVE 30 MPH. UPON RESTART, THE VEHICLE WOULD OPERATE AS NORMAL. THE CONTACT ALSO STATED THAT UPON EXAMINING THE VEHICLE, HE NOTICED THAT WATER WAS PENETRATING THE POWER TRAIN CONTROL MODULE AND CORRODING VARIOUS COMPONENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 118,000.
IT IS A WELL CARED FOR 2004 THAT ALL OF A SUDDEN STARTED TO HAVE A LITTLE SHAKE WHEN ACCELERATING. ONCE I GOT UP PAST 50-55ISH IT ALMOST WENT AWAY. I ASSUMED I HAD A WHEEL OUT OF BALANCE SO WHEN I HAD IT IN FOR AN OIL CHANGE A FEW DAYS LATER, I HAD THEM DO A ROTATION AND BALANCE. THAT REALLY DIDN'T FIX ANYTHING AND IT GOT WORSE. IF I WAS ACCELERATING UP HILL(WHICH I HAVE TO DO A LOT SINCE I LIVE AT THE BOTTOM OF A HILL) THEN IT WAS LIKE I WAS DRIVING OVER HUNDREDS OF BROOMSTICKS THAT SOMEONE HAD LAY ACROSS THE ROAD. I TOOK IT TO A SHOP (NOT MY USUAL ONE, BUT IT WAS VERY CLOSE TO HOME) TO SEE WHAT THEY THOUGHT. THEY LOOKED AND SAID CV SHAFT. WHEN I WAS ABLE TO GET IT INTO MY REGULAR SHOP TWO DAYS LATER, THEY LOOKED AT IT AND SAID 'FOUND TRANSAXLE OUTPUT SHAFT BEARING ON RIGHT SIDE AXLE VERY LOOSE CAUSING EXCESSIVE MOVEMENT WITH RIGHT AXLE.' HE SAID THE RIGHT AXLE WAS BASICALLY LOOSE WHERE IT ATTACHED TO THE TRANSMISSION. THEY SAID THEY WOULD HAVE TO RESEARCH IF IT WAS ACTUALLY A BUSHING OR A BEARING IN ORDER TO TELL ME THE REPAIR COST. MONDAY MORNING I GET A CALL SAYING BASICALLY I NEED A NEW TRANSMISSION. NOW THE VIBRATION ISN'T AS BAD, BUT IS STILL THERE. IT ALSO FEELS LIKE IT IS WANTING TO TAKE OFF WHILE I AM DRIVING AT A CONSTANT SPEED. NOT CHUGGING OUT, BUT LIKE ALL OF A SUDDEN IT GETS A LITTLE SURGE OF POWER THEN STOPS. ALMOST AS IF SOMEONE ELSE IS TAPPING ON THE GAS PEDAL, THEN LETTING OFF. THIS HAPPENS WHETHER I AM USING THE CRUISE CONTROL OR NOT. *TR
OUR FAMILY OF FIVE WAS TRAVELING IN THE MIDDLE LANE OF A THREE-LANE HIGHWAY WITH THE CRUISE CONTROL SET AT 60 MPH. WE ENCOUNTERED A HILL AND -'' WITHOUT WARNING -'' THE VEHICLE TACHOMETER VIOLENTLY INCREASED RPM AND WE BEGAN TO SLOW DOWN. FORTUNATELY THE TRAFFIC WAS LIGHT AND DESPITE THE ROAD CONSTRUCTION, THERE WAS A SHOULDER TO SAFELY PULL ONTO. WHILE WE ARE GRATEFUL THAT THERE WAS NO ACCIDENT AND THAT EVERYBODY ESCAPED ANY HARM (ESPECIALLY OUR THREE KIDS IN CAR SEATS), I WOULD HATE TO THINK ABOUT WHAT COULD HAVE HAPPENED DURING "''RUSH HOUR"' WITH A TRACTOR TRAILER BEHIND ME. *TT
FIRST OCCURRENCE AT 43K MILES. TRAVELING AT ABOUT 40 MPH ON MAIN ROAD WHEN ENGINE SPEED INCREASED AND VEHICLE DRIFTED POWERLESS TO THE SIDE OF THE ROAD. EXAMINATION BY FORD ADVISED BAD TRANS, FIRST TIME THEY'D SEEN THE PROBLEM. NOT COVERED UNDER EXTENDED WARRANTY. ESTIMATED REPAIR - $3500. TOOK VEHICLE TO AAMCO - INITIAL ESTIMATE $2000 BUT ONCE OPENED UP ADVISED THAT FULL REBUILD WAS REQUIRED DUE TO EXTENSIVE METAL FRAGMENT PENETRATION THROUGHOUT SYSTEM. COST - $3500. ON 6/2/11 WAS TRAVELING AT 35MPH ON LOCAL ROAD. ON ACCELERATING AFTER A RIGHT TURN, THE ENTIRE VEHICLE SHUDDERED AND THE ENGINE SPEED INCREASED. VEHICLE DRIFTED POWERLESS TO THE SIDE OF THE ROAD AGAIN - ROUGHLY 40K MILES ON REBUILT TRANSMISSION (83K TOTAL VEHICLE MILES). IN CHECKING TRANSMISSION FLUID LEVEL, THERE APPEARED TO BE WATER IN THE SYSTEM. TOWED TO FORD DEALER, ADVISED THAT THIS WAS NOT A NORMAL OCCURRENCE AND THEY DIDN'T SEE IF OFTEN. ADVISED THAT, BASED ON AGE AND MILEAGE OF VEHICLE, TRANSMISSION SHOULD JUST BE REPLACED. ESTIMATED COST - $3500. VEHICLE IS NOW ON SECOND TRANSMISSION AT LESS THAN 85K MILES. *TR
2004 MERCURY MONTEREY VAN. TRANSMISSION WARNING LIGHT APPEARED BLINKING AND COULD SMELL BURNING TRANSMISSION FLUID WHILE DRIVING UP A CANYON ROAD. STOPPED CAR OFF ROAD AND SHUT DOWN. WAITED 25 MINUTES TO ALLOW TRANSMISSION TO COOL. NOTICED SOME SPILL OF FLUID ON ROAD. HEADED BACK DOWN CANYON ROAD BUT ONLY TRAVELED 5 MILES DOWN WHEN WARNING LIGHT CAME BACK ON. AFTER TRAVELING LESS THAN 1/2 MILE, VAN CAME TO UPHILL CLIMB AND SLOWED DOWN TO A COMPLETE STALL. NO ROOM OR SAFE PLACE TO PULL CAR OVER SO COASTED CAR BACKWARD HOPING NO OTHER CAR WOULD BE APPROACHING. REACHED LOWEST PART OF ROAD AND PULLED BACKWARD INTO PRIVATE DRIVE. CAR NEVER WOULD ENGAGE AGAIN AFTER WAITING OVER 40 MINUTES. HAD OWNER OF PROPERTY TOW THE VAN HOME WHICH TOOK OVER ONE HOUR DOWN THROUGH DANGEROUS CANYON ROAD. AS IT HAPPENED OVER LABOR DAY WEEKEND, NO PLACE TO DROP VAN OFF FOR SERVICES. CAR ENGINE OPERATING BUT TRANSMISSION NOT ENGAGING IN ANY DRIVE GEARS. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STOPPED MOVING WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE ENGINE WAS RUNNING. THE FAILURE AND CURRENT MILEAGE WAS 40,000. THE CONSUMER STATED THE VEHICLE WOULD NOT MOVED, EVEN THOUGH THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A TRANSMISSION. ACCORDING TO THE DEALER INVOICE, THERE WERE METAL SHAVING IN THE PAN, AND THE OIL PUMP/TORQUE CONVERTER FAILED. UPDATED 11/04/11
WITHOUT WARNING (LIGHTS, NOISES, MESSAGES) OUR 2004 MERCURY MONTEREY, WITH ONLY 67K MILES, WOULD NOT GO INTO REVERSE. WHEN WE THEN TRIED TO PUT IT INTO DRIVE, IT WOULD NOT GO FORWARD. WHEN SWITCHED BACK TO REVERSE, IT THEN WENT FORWARD! LUCKILY OUR SERVICE GARAGE IS ONLY A FEW BLOCKS AWAY. ...SO IT ONLY TOOK US A COUPLE OF HOURS TO GET IT THERE. MECHANIC FOUND MAGNET IN TRAY COVERED WITH NOT ONLY METAL SHAVINGS, BUT ALSO LARGER CHUNKS OF METAL. LUCKILY THIS HAPPENED IN OUR ALLEY, SO THERE WERE NO TRAFFIC ISSUES TO DEAL WITH AND NO ONE GOT HURT. *TT
TRANSMISSION FAILED AT 101,000 MILES ON 2004 MERCURY MONTEREY MINI-VAN. THE TRANSMISSION FAILED WITH NO PRIOR WARNING OR OCCURRENCES - ALL FLUIDS AND FILTERS HAVE BEEN CHANGED EVERY 30,000 MILES SINCE VAN WAS PURCHASED AT 40,000 MILES ON ODOMETER. THIS SUBSEQUENT FAILURE INCLUDED THE VEHICLES IMMOBILITY/LOSS OF POWER TO TRANSMISSION EVEN WHEN IN GEAR. THIS FAILURE REQUIRES THAT THE TRANSMISSION BE COMPLETELY REBUILT AT A EXPENSE OF $2500 - ASSUMED THAT THE CAUSE OF FAILURE IS DUE TO EXCESSIVE METAL IN FLUID FROM FAILURE OF TORQUE CONVERTER. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT ALTHOUGH HE ATTEMPTED TO SHIFT GEARS, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 85,890 AND THE CURRENT MILEAGE WAS 86,150.
ON SATURDAY JULY 2, 2011 WE WERE DRIVING OUR 2004 MERCURY MONTEREY FROM THE UPPER PENINSULA OF MICHIGAN TO OUR HOME IN OHIO. MY WIFE, THREE CHILDREN, AND I THOUGHT WE HAD A DAY OF DRIVING AHEAD OF US AND THEN THE VACATION WOULD BE OVER. SUDDENLY, WITHOUT ANY WARNING, ON THE HIGHWAY NEAR GAYLORD MICHIGAN THE ENGINE CONTINUED TO RUN BUT THE CAR WAS NOT BEING PULLED FORWARD. ALL WE COULD DO WAS COAST TO THE SIDE OF THE ROAD. OUR VAN HAS ONLY 67,000 MILES ON IT AND HAS NEVER HAD ANY KIND OF TRANSMISSION PROBLEM. THERE WERE NO CHECK ENGINE OR ANY OTHER WARNING LIGHTS. WE HAD THE VAN TOWED TO A REPAIR SHOP, AND THEY TOLD US THE TRANSMISSION WAS BAD AND THAT THIS IS A KNOWN PROBLEM WITH THIS FORD MERCURY MONTEREY. SINCE IT WAS SATURDAY JULY 2 WE HAD TO WAIT THREE DAYS (SINCE MONDAY WAS JULY4TH) TO EVEN GET A QUOTE ON A REBUILT TRANSMISSION. ALL THE RENTAL CAR COMPANIES WERE ALSO CLOSED UNTIL TUESDAY. WE FINALLY GOT THE CAR BACK ON FRIDAY JULY 8TH WITH A REBUILT JASPER BRAND TRANSMISSION IN IT FOR A COST OF $3,422 PLUS A HOTEL, TOW, RENTAL CAR, ETC. THROUGH RESEARCH ON THE INTERNET I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH FORD FREESTAR AND MERCURY MONTEREY MINIVANS. *KB
ON 7/25/11 I WAS ON MY WAY TO WORK AND WITHOUT ANY PROBLEMS, MY 2004 MERCURY MONTEREY JUST WOULDN'T GO INTO GEAR. I HAD TO TOW MY VEHICLE TO THE REPAIR SHOP WHICH NOTIFIED ME THAT THE TORQUE CONVERTER HAD TO BE REPLACED. *KB
WE WERE DRIVING OUR 2004 MERCURY MONTEREY WITH ONLY 50,000 MILES ON IT, DOING ABOUT 40 MPH WHEN ALL OF A SUDDEN, WITHOUT ANY WARNING SIGNS, THE RPMS INCREASED AND THE VEHICLE STOPPED ACCELERATING. IT ACTED LIKE IT WAS IN NEUTRAL. WE WERE ABLE TO DRIFT OFF THE ROAD ONTO THE SHOULDER AND DISCOVERED WE HAD LOST ALL THE GEARS IN OUR VAN. THANK GOD NO ONE WAS HURT, BUT THE 4 ADULTS AND 3 CHILDREN UNDER 2 WERE STRANDED ON THE SIDE OF A ROAD IN THE MIDDLE OF NOWHERE 3 1/2 HOURS FROM HOME. *KB
WAS DRIVING VEHICLE ON U.S. 10 IN MICHIGAN ON SATURDAY JULY 2, AT 77MPH. PULLED INTO LEFT LANE TO PASS SLOWER TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. COASTED SAFELY TO THE SHOULDER & CALLED A TOW TRUCK. VEHICLE WAS SERVICED IN MT. PLEASANT, MI. DEALER INFORMED ME THAT THE TORQUE CONVERTER SPLINES HAD WORN OFF. REPAIR INCLUDING DROPPING TRANS, FLUSHING VALVE BODY, FLUSHING COOLER LINES, REPLACEMENT OF SCREEN & SEVERAL GASKETS & SEALS COST $1682. TORQUE CONVERTER SPLINES SHOULD NEVER WEAR OFF UNDER NORMAL USE - MAKES ME THINK THAT COMPONENT WAS NOT PROPERLY HEAT TREATED. VEHICLE HAD 78,077 MILES AT TIME OF FAILURE. HAS BEEN MAINTAINED REGULARLY AT RECOMMENDED INTERVALS AT SELLING DEALER. *INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)TT
ON SEPT 27, 2010 I WAS DRIVING HOME FROM MY JOB AND MY 2004 MERCURY MONTEREY JUST STOPPED ACCELERATING. THERE WERE NOT SOUNDS, LIGHT OR WARNINGS ON THE DASH AND THERE HAD NEVER BEEN ANY. I WAS ABLE TO COAST UP ONTO THE GRASS AREA ON THE SIDE OF THE 2 LANE ROAD AND OUT OF TRAFFIC BEFORE THE CAR CAME TO A COMPLETE STOP. MY CAR WOULD NOT RESTART. MY CAR HAD 50180 MILES ON IT AT THE TIME THIS HAPPENED. I HAD MY CAR TOWED TO A REPAIR SHOP WHERE A REPAIR WAS MADE. I HAVE ALL THE PAPERS REGARDING THE REPAIRS WHICH INCLUDED A REBUILT TORQUE CONVERTER, THE REMOVAL METAL CONTAMINATION THROUGHOUT THE UNIT, AND THE REMOVAL AND REPLACEMENT OF THE TRANSAXLE ASSEMBLY. *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 60 MPH THE REAR WHEEL WELL THAT SECURED THE REAR SEAT WAS COVERED WITH RUST AND BROKE AWAY. THE VEHICLE WILL BE TAKEN TO THE DEALER TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THEY OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 123,000. UPDATED 09/02/11*LJ UPDATED 10/31/11
I HAVE A 2004 MERCURY MONTEREY WIT 71,000 MILES ON IT. I WAS DRIVING HOME FROM CHURCH VBS JUNE 24 AT 10 PM WITH MY KIDS GOING 55 MPH WHEN THE RPMS STARTED REVVING UP. I ENDED UP IN A REALLY BAD PLACE THAT COULD'VE BEEN FATAL. WE WERE IN A CURVE ON A HIGH TRAFFIC ROAD WITH A ABOUT A 3FT DITCH BESIDE US AND I WAS NOT ABLE TO PULL OFF THE ROAD. THE ONLY THING THAT SAVED US WAS MY HUSBAND WAS STILL AT THE CHURCH AND WAS ABLE TO GET TO US WITH SOME FRIENDS FROM CHURCH AND HELPED TOW THE VAN TO OUR HOUSE. THERE WAS NO WARNING JUST STOPPED MOVING AND RPMS REVVING UP. I HAVE 4 KIDS AND JUST PAID A HUGE DOWN PAYMENT ON THIS VAN SO I HAVE NO MONEY TO FIX IT. FORD IS NOT STANDING BEHIND THEIR PRODUCT. I HAVE HAD TWO CHEVROLETS IN THE PAST THAT DIDN'T EXPERIENCE TRANSMISSION PROBLEMS UNTIL AFTER 250,000 MILES. PLEASE HELP! *TR
TRANSAXLE WARNING LIGHT CAME ON. HAS MECHANIC CHECK CODES "TORQUE CONVERTER LOCKED UP." VAN IS IN THE TRANSMISSION SHOP NOW BECAUSE IT IS NOT SAFE TO DRIVE. I SEE A CLASS ACTION LAWSUIT IS ALREADY FILED ABOUT THIS ISSUE BUT I DON'T SEE ANY RESOLUTION OF IT AS OF YET. HTTP://CLASSACTIONLAWSUITSINTHENEWS.COM/CLASS-ACTION-LAWSUIT-COMPLAINTS/FORD-CLASS-ACTION-LAWSUIT-COMPLAINT-FILED-OVER-ALLEGED-DEFECT-IN-2004-2005-MODEL-YEAR-FORD-FREESTAR-AND-MERCURY-MONTEREY-TRANSMISSIONS-TORQUE-CONVERTERS/ *TR
WE ARE THE OWNERS OF A 2004 MERCURY MONTEREY WITH JUST OVER 64,000 MILES ON IT. I WAS SHOCKED WHEN MY WIFE CALLED ME ON THE EVENING OF JUNE 3RD, 2011 AND TOLD ME THAT SHE HAD GOTTEN INTO THE VAN, STARTED IT AND TRIED TO GO IN REVERSE AND THE VAN WOULDN'T MOVE. SHE THEN PUT IT INTO "DRIVE" AND IT SEEMED TO WORK FINE FOR A FEW MINUTES AND THEN IT MADE AN AWFUL CLUNKING SOUND A FEW TIMES AND LOST POWER AS SHE WAS DRIVING NEAR OUR HOME HEADING TOWARD THE FREEWAY. I IMMEDIATELY KNEW IT WAS A PROBLEM WITH THE COMPONENTS OF THE TRANSMISSION. THANKFULLY NO ONE WAS INJURED AS SHE WAS TRAVELING AT SLOW SPEEDS ON SURFACE STREETS JUST BEFORE MAKING IT ONTO THE FREEWAY. IT SCARES ME TO THINK WHAT COULD HAVE HAPPENED HAD THE PROBLEM NOT OCCURRED UNTIL 5 MINUTES LATER WHEN SHE WOULD HAVE BEEN TRAVELING AT 60 MPH ON THE FREEWAY. PRIOR TO THE INCIDENT, THERE WERE NO OTHER SIGNS THAT THE TRANSMISSION WAS HAVING PROBLEMS, NO SLIPPING OR MISSING GEARS. IT HAD ALWAYS DRIVEN VERY SMOOTHLY. I GOT ONLINE AND FOUND THAT THERE WERE MANY STORIES LIKE MINE WITH THE 2004-5 MERCURY MONTEREY/FORD FREESTAR. I'LL BE HAVING MY VAN TOWED TO OUR MECHANIC ON MONDAY, JUNE 5TH SO I CAN FIND OUT THE EXTENT OF THE DAMAGE AND COST. I WON'T BE SURPRISED WHEN THEY TELL ME IT IS THE TORQUE CONVERTER FROM WHAT I HAVE BEEN READING FROM OTHERS WITH MY SAME MINI-VAN. THE VAN CURRENTLY WON'T SHIFT INTO REVERSE, IDLES HORRIBLY AND BARELY SHIFTS INTO DRIVE. *TR
DRIVING ON HIGHWAY. SUDDEN LOSS OF ALL FORWARD MOTION. THE ENGINE DID NOT TURN OFF, JUST SOUNDED LIKE IT WAS IN NEUTRAL. CHANGING OF GEARS HAD NO RESPONSE. SINCE THE, ALL PARTS HAVE BEEN REPLACED AND STILL NO RESPONSE. *TR
WHILE TRAVELING IN HEAVY TRAFFIC ON I-95 SOUTH AT THE CONNECTICUT/NEW YORK BORDER AT 55 MPH THE TACHOMETER HAD A SUDDEN AND DRAMATIC RISE IN RPM'S BUT ALL POWER OUT TO THE DRIVE WHEELS WAS LOST. IT WAS AS IF THE TRANSMISSION WENT INTO NEUTRAL. LUCKILY, WE WERE ABLE TO PULL OFF THE HIGHWAY AND AVOIDED BEING RUN OVER BY A SEMI. AFTER STOPPING ON THE SHOULDER WITH THE BRAKES RELEASEWD AND THE TRANSMISSION GEAR SELECTOR STILL IN DRIVE THE VAN PROCEEDED TO ROLL BACKWARDS DOWN THE HILL WE HAD TO STOP ON. WE WERE LEFT IN A PRECARIOUS POSITION BETWEEN THE GUARDRAIL AND THE CARS AND TRUCKS STILL MOVING ON THE HIGHWAY. LUCKILY WE WEREN'T HIT BY ANY PASSING VEHICLES! THIS WAS A VERY DANGEROUS OCCURANCE. BEING A COMMON PROBLEM THAT HAS BEEN CONTINUALLY REPORTED TO YOUR AGENCY AND THERE IS AN ONGOING CLASS ACTION SUIT AGAINT FORD MOTOR COMPANY FOR THIS PROBLEM, I THINK THERE SHOULD BE SOME KIND OF INVESTIGATION OF THIS PROBLEM OF THIS PROBLEM AND FORD SHOULD BE MADE TO NOTIFY OI ERS OF THIS VEHICLE OF THE PROBLEM BEFORE SOMEONE DOES GET KILLED OR SERIOUSLY INJURED. I FEEL THIS IS DEFINITELY A SAFETY RELATED PROBLEM.
2004 MERCURY MONTEREY TRANSMISSION FAILED AT 69,000 MILES WITH MINOR WEAR AND TEAR. WE HAVE HAD THE VEHICLE FOR 5 YEARS AND 4 MONTHS AND VEHICLE HAD 16,000 MILES WHEN WE PURCHASED IT. TRANSMISSIONS ARE TO LAST LONGER THAN 69,000 MILES. THAT BRAKES DOWN LESS THAN 900 MILES PER MONTH WHICH IS WELL BELOW THE NATIONAL AVERAGE. IN FACT TO FURTHER PROVE THE POINT FOR 2 OF THE 5 YEARS IS WAS OUR SOLE VEHICLE FOR A FAMILY OF 7 WITH 2 WORKING ADULTS. WE CONTACTED FORD BUT WE WERE "WITHIN OUR MILES OF THE EXTENDED WARRANTY BUT UNFORTUNATELY THE TIME EXPIRATION WAS SEPTEMBER OF 2010". WE PAID $1800 TO HAVE IT REPLACED YESTERDAY HOWEVER IT BROKE DOWN AGAIN YESTERDAY AND WE ARE WAITING TO HEAR FROM THE SHOP AGAIN NOW. IF ANYONE GOOGLE'S 2004 MERCURY MONTEREY TRANSMISSION ISSUES THERE IS A PLETHORA OF RESULTS INCLUDING CLASS ACTION LAWSUITS. *TR
TRANSMISSION PROBLEMS: I OWN A MERCURY MONTEREY 2004 VAN. I PURCHASED IT USED IN JULY 2008 AND IN DECEMBER THE TRANSMISSION STOPPED WORKING. I DID HAVE AN EXTENDED WARRANTY SO IT WAS REPAIRED BUT NOT REPLACED OR REBUILT. I DON'T KNOW WHY THEY DID NOT REPLACE THE TRANSMISSION SINCE THERE WERE SO MANY COMPLAINTS. IN FEBRUARY 2011 I HADTHE SAME PROBLEM HAPPEN AGAIN WHILE TRAVELING ON THE HIGHWAY. IT JUST STOPPED AND I VEERED OFF THE HIGHWAY, HAD IT TOWED. WELL THIS TIME I HAD THE OPTION OF GETTING THE SAME THING DONE OR REBUILD IT. THE ONLY PROBLEM IS THE EXTENDED WARRANTY HAS EXPIRED SO I HAD TO CHOOSE TO HAVE IT REPAIRED. THAT REPAIR COST ME 1700.00. THE JOB AS BEFORE IS ONLY GOOD FOR 12,000 MILES. I DO QUITE A BIT OF TRAVELING. HAS THERE BEEN ANY RESOLUTION TO ALL THE COMPLAINTS THAT HAVE BEEN MADE. PLEASE LET ME KNOW. THANKS FOR YOUR ATTENTION TO THIS COMPLAINT. *TR
I BACKED OUT OF A PARKING SPACE AND ATTEMPTED TO PUT MY VEHICLE IN DRIVE. THE VEHICLE WOULD NOT GO AND HAD TO BE TOWED. I AM TOLD BY THE FORD DEALERSHIP THAT THE TRANSMISSION NEEDS TO BE REPLACED AND IT WILL COST APROX. $3,000.00.
I WAS TRAVELING DOWN THE HIGHWAY WHEN I LOST ALL FORWARD POWER TO THE VAN. HAD THE VAN TOWED AND WAS TOLD THE TORQUE COVERER HAD FAILED AND WOULD NEED TO REPLACE THE TRANSMISSION. *TR
2004 MERCURY MONTEREY DRIVING ON HIGHWAY ON CRUISE CONTROL AT 67MPH WHEN VEHICLE LOST POWER DRIFTED TO LANE THAT WAS CLOSED TO TRAFFIC DUE TO HIGHWAY CONSTRUCTION AND AVOIDED BEING HIT BY TRAFFIC TRAVELING BEHIND ME HAD TO BE TOWED TO A FORD/MERCURY DEALERSHIP. WAS INFORMED THAT IT WAS THE TRANSMISSION AND NEEDED TO BE REPLACED AT A COST OF $3500.00 I AM AN 80YR. OLD WOMEN WITH NO OTHER DRIVER AND HAVE LESS THAN 40,000 MILES ON THIS VAN AND FEEL THAT THIS SHOULD NOT HAVE HAPPENED. ALSO FEEL THAT THERE SHOULD BE SOME WARRANTY BUT WAS TOLD THAT THERE IS NOT ST.LOUIS,MISSOURI. *TR
2004 MERCURY MONTEREY MINI VAN TRANSMISSION WENT OUT ON HIGHWAY NO WARNING COST $3000.00 TO FIX AT AAMCO APPROX.90,000 MILE ON VEHICLE.TRANS. WAS SERVICED 3 TIMES AT REGULAR INTERVALS AND WAS NEVER ABUSED.TRANS. FAILURE WAS THE SAME AS ONGOING COMPLAINT ON EDMUNDS, THERE IS A PROBLEM HERE THAT FORD NEEDS TO RECALL AND OR REBATE,BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES!!! *TR
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 40-45 MPH WHEN THE TRANSMISSION EXHIBITED SEVERE HESITATION AND WOULD NOT RESPOND NORMALLY. THE CONTACT WAS ABLE TO MANEUVER TO A SAFE LOCATION WHERE THE TRANSMISSION COMPLETELY FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TRANSMISSION FAILURE IN 2004 MERCURY MONTEREY VAN. NO WARNING OF THE IMPENDING FAILURE. NO RESPONSE FROM THE TRANSMISSION IN ANY GEAR. IT OCCURRED WHILE ON AN ENTRANCE RAMP TO A MAJOR HIGHWAY. TOWED TO FORD DEALER WHERE IT WAS DETERMINED THAT "TRANSMISSION FAILURE" HAD OCCURRED. FORD REBUILT TRANSMISSION INSTALLED AT A COST OF $3,455. I AM CONCERNED THAT THIS TRANSMISSION CAN FAIL AGAIN WHEN FIVE KIDS ARE BEING TRANSPORTED TO SCHOOL IN THIS VAN ON THAT SAME HIGHWAY DURING RUSH HOUR. *TR
WAS DRIVING MY 2004 MERCURY MONTEREY AND ALL THE SUDDEN MY TRANSMISSION QUITE LETTING THE CAR GO FORWARD OR IN REVERSE. TOOK IT TO A REPAIR SHOP AND IT WAS THE TORQUE CONVERTER WHICH COST ME $2300 TO REPAIR. *TR
I AM THE OWNER OF A 2004 MERCURY MONTEREY MINIVAN WHICH I PURCHASED NEW. ABOUT A MONTH AGO AND LITERALLY WITHOUT ANY SIGN OF PROBLEMS, I CAME OUT OF WORK AND DISCOVERED THAT MY VAN WOULD START UP FINE BUT WOULD NOT GO INTO GEAR (FORWARD, REVERSE ETC.) I HAD THE VAN TOWED TO THE NEAREST FORD DEALERSHIP AND WAS TOLD THAT THE TORQUE CONVERTER HAD WENT OUT AND THAT IT WOULD COST ME $1600 TO REPAIR. AFTER THREATENING TO TOW THE VEHICLE TO ANOTHER SHOP I EVENTUALLY GOT THEM TO AGREE TO DROP THE COST TO $1000. I WAS SHOCKED THAT THE TRANSMISSION WOULD HAVE SUCH A MAJOR BREAK DOWN WITH LESS THAN 50,000 MILES. AFTER RESEARCHING THE INTERNET I DISCOVERED THAT THERE ARE MANY COMPLAINTS ABOUT THE SAME PROBLEM AND THAT IT ALWAYS SEEMS TO OCCUR AROUND THE 50K MILEAGE MARK. IN FACT, I DISCOVERED THAT A CLASS ACTION LAWSUIT HAS BEEN FILED IN NY FOR THIS VERY ISSUE. PLEASE INVESTIGATE AND IF APPROPRIATE FORCE FORD TO ISSUE A RECALL. I WOULD LIKE TO BE REIMBURSED FOR THESE REPAIRS IF IT IS DISCOVERED THAT FAULTY OR CHEAP PARTS ARE TO BLAME FOR THIS PROBLEM. THANKS. *TR
WHILE DRIVING IN TRAFFIC WITH MY SISTER & MY YOUNG SON, WITHOUT ANY WARNING SIGNS, OUR MERCURY MONTEREY JUST QUIT. BY THE GOOD GRACE OF GOD, DIVINE INTERVENTION, ANGELS OR WHATEVER ELSE MAY HAVE INTERVENED, IT SO HAPPENED THAT WE HAD MISSED THE EXIT TO ENTER INTERSTATE 695 SO THE INCIDENT OCCURRED ON A BUSY CITY STREET INSTEAD OF THE HIGHWAY. THAT BEING SAID, WE EASILY COULD HAVE LOST OUR LIVES IN EITHER PLACE, HOWEVER IT WOULD HAVE BEEN A SURE BET AT 60 MPH ON THE HIGHWAY! THE VEHICLE WAS TOWED TO A GARAGE AND THE PROBLEM WAS DIAGNOSED AS A FAILED TRANSMISSION, MORE SPECIFICALLY, THE AUTOMATIC TRANSMISSION TORQUE CONVERTER. THE TRANSMISSION HAD TO BE REPLACED. *TR
WAS DRIVING OUR 2004 MERCURY MONTEREY VAN WHEN IT WENT IN NEUTRAL AND COASTED OFF THE ROAD. IT WILL NOT MOVE FORWARD OR BACKWARDS NOW AND IS PARKED AS WE DON'T HAVE THE FUNDS TO GET IT FIXED AS IT WILL BE THOUSAND OF DOLLARS. *TR
MY WIFE WAS DRIVING MY 2004 MERCURY MONTEREY AROUND THE PERIMETER OF OUR LOCAL MALL. SUDDENLY THE VAN SLOWED, AND SHE NOTICED THE TACHOMETER SHOWED THE RPMS INCREASING AS THE PRESSED THE ACCELERATOR. THE VAN STOPPED DEAD. SHE HAD TO CALL ME TO PUSH THE VAN INTO A PARKING SPACE UNTIL WE COULD HAVE IT TOWED THE FOLLOWING DAY. THE COULD HAVE BEEN EXTREMELY DANGEROUS IN TRAFFIC. I HAVE A HANDICAPPED 19 YEAR OLD DAUGHTER, AND RELY ON THIS VAN FOR HER TRANSPORTATION, SO ON TOP OF THE SAFETY ISSUE, THIS IS A TREMENDOUS INCONVENIENCE FOR US. *TR
I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WERE LUCKY THERE WAS A TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,650 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED.
I HAVE A 2004 MERCURY MONTEREY WAS DRIVING AND ALL THE SUDDEN TRANSMISSION WENT OUT WITHOUT WARNING. NO WARNING LIGHTS OR OTHER SHIFTING PROBLEMS. VERY HAZARDOUS. THEY WANT 4 TO 6000.00 TO REPAIR THIS IS DEFINITELY A FORD PROBLEM AND SHOULD BE REPAIRED BY THEM. I COULD HAVE BEEN KILLED AND MY PASSENGERS ONLY BY THE GRACE OF GOD WE WEREN'T. *TR
I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WHERE LUCKILY THERE WAS TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,000 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED. *TR
I HAVE A 2004 MERCURY MONTEREY WITH APPROXIMATELY 70,000 MILES. THE TORQUE CONVERTER WAS REPLACED UNDER AN EXTENDED WARRANTY AT APPROXIMATELY 37,000 MILES. I JUST TOOK THE VAN BACK TO THE DEALERSHIP BECAUSE OF A NOISE FROM THE ENGINE, AND I AM TOLD BY THE MERCURY TECH THE TORQUE CONVERTER IS GOING BAD AGAIN, AND THEY WANT $1700 TO REPLACE IT AGAIN. IN RESEARCHING THIS PROBLEM I FOUND A LARGE NUMBER OF COMPLAINTS ALSO FILED FOR THE SAME PROBLEM, THIS NEEDS TO BE ADDRESSED. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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