2004 Mercury Monterey complaints

VEHICLE LOST POWER FORWARD AND REVERSE. THIS VEHICLE IS ON THE SECOND TORQUE CONVERTER DUE TO TORQUE CONVERTER MALFUNCTION. THE FIRST REPLACEMENT OCCURRED APRIL 2009 AND THE SECOND OCCUR DECEMBER 2013. BOTH TIMES THE MERCURY/FORD REPLACED THE TORQUE CONVERTER, FIRST TIME UNDER RECALL THE SECOND TIME THE OWNER PAID FOR REPAIR. IN ADDITION TO THE DANGER AND COST THIS DEFECT CAUSED ME, I AM UNSURE IF THE REPLACEMENT TRANSMISSION TORQUE CONVERTER IS ANY BETTER THAN THE ORIGINAL TRANSMISSION TORQUE CONVERTER, SINCE FORD STATES IN THE SAFETY RECALL NOTICE THAT THE REPLACEMENT PARTS ARE NOT CURRENTLY AVAILABLE AND THE FIRST REPLACEMENT APRIL 2009 WAS COMPLETED MANY YEARS BEFORE PARTS WERE AVAILABLE WITH THE RECALL NOTICE OF JANUARY 4,2012. AS A RESULT THESE CONVERTERS HAVE EXPERIENCED WORN PUMP DRIVE SPLINES CAUSING THE VEHICLE TO LOSE POWER. SEE FORD RECALL # 11S25 OR NHTSA #EA09016. *TR

10 MONTHS AGO, IN DECEMBER OR 2012, WE RECEIVED A RECALL NOTICE (11S25) FOR THE TORQUE CONVERTER TO BE REPLACED ON OUR 2004 MERCURY MONTEREY. WE WERE TORN AS TO WHETHER WE SHOULD HAVE THE RECALL PERFORMED, AS WE HAD NEVER HAD A PROBLEM WITH IT IN 88,000 MILES. BUT THE RECALL NOTICE MADE IT SOUND LIKE IT WAS A SAFETY ISSUE AND WITH MY WIFE DRIVING OUR 3 KIDS AROUND WE RELUCTANTLY DECIDED TO HAVE THE RECALL PERFORMED. SO AFTER 10 MONTHS, LAST WEEK SHE WENT TO BACK OUT OF THE DRIVEWAY AND CLANK CLANK - NO POWER, FORWARD OR REVERSE. I HAD IT TOWED TO OUR DEALERSHIP AND THEY CONFIRMED THE PROBLEM WAS THE TORQUE CONVERTER - THE SAME ONE THEY REPLACED UNDER THIS RECALL 10 MONTHS AGO. HOWEVER THE CAR HAD SURPASSED THE 12,000 "WARRANTY" OF THE RECALLED/REPLACED PART BY 889 MILES! I SPOKE WITH THE DEALERSHIP AND WITH FORD MOTOR COMPANY, I ESCALATED IT TO MANAGEMENT AT FORD MOTORS AND ALL ARE BASICALLY TELLING US THAT TOO BAD, THE REPAIR COST IS $1800 AND THEY WILL OFFER NOTHING. IF WE HAD NEVER HAD THE RECALL DONE, WE WOULD NOT BE IN THIS SITUATION. WE HAD NO PROBLEMS PRIOR TO THE RECALL AND I FEEL FORD HAS SIMPLY REPLACED A FAULTY PART (OR NON-FAULTY AS WAS WITH OUR CASE PRIOR TO THE RECALL) WITH A FAULTY PART. A TORQUE CONVERTER SHOULD LAST 100,000+ MILES. NOT 12,889 MILES. EVEN IF WE COULD AFFORD IT, WE DON'T WANT TO SPEND $1800 TO HAVE SOMETHING "FIXED" AGAIN THAT WILL JUST LEAVE US STRANDED WITH ANOTHER $1800 BILL IN A YEAR WITH ANOTHER FAULTY TORQUE CONVERTER. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE, HYDRAULIC CONTROL UNIT, AND THE PSI SWITCH NEEDED TO BE REPLACED. ON A SECOND OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT ON BOTH DIAGNOSTIC OCCASIONS, A TECHNICIAN ADVISED THAT THE ANTI LOCK BRAKES MAY NOT FUNCTION WHICH WAS A SAFETY CONCERN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 102,454.

IN EARLY 2012 BOTH BRAKE LIGHTS ON DASH WOULD COME ON SPORADICALLY WHILE DRIVING.THEN CAME ON MORE FREQUENTLY. SOON THE BATTERY LIGHT STARTED TO COME ON AT STOPS OR LOW IDLES. 8/2012 DEALER COULD NOT REPRODUCE THE BRAKE LIGHTS COMING ON, BUT REPLACED ALTERNATOR. 11/2012 STILL PROBLEM WITH BRAKE LIGHTS ON THE DASH COMING ON NOW PLUS THE CHECK ENGINE LIGHT. VEHICLE SPUTTERING AND STALLING (COULD NOT STOP WITHOUT VEHICLE TOTALLY STALLING AND HAD TO HAVE FOOT ON GAS AT ALL TIME, EVEN WHEN BRAKING, OR WOULD STALL.) 2ND DEALER STILL COULD NOT VERIFY THE DASH BRAKE LIGHTS BUT RESEALED CONNECTOR, REPLACED SPARK PLUGS, CLEAN MASS AIRFLOW, RESET KAM, REPLACED HEATED PCV HOSE. COULD DRIVE VEHICLE BUT BRAKE LIGHTS WERE BOTH STILL SPORADICALLY COMING ON WHILE DRIVING. 7/2013 STILL HAVING PROBLEMS WITH BOTH DASH BRAKE LIGHTS COMING ON ONLY NOW THE RADIO DIES WHEN THEY COME ON, WHEN THEY GO OFF, THE RADIO COMES BACK ON. IF THE RADIO DIDN'T GO OFF, SOMETIMES SHUTTING IT OFF WOULD RESULT IN THE BRAKE LIGHTS GOING OFF. DEALER STILL UNABLE TO VERIFY. THIS PROGRESSED TO THE BATTERY LIGHT COMING ON SPORADICALLY (AROUND TIME BRAKE LIGHTS WOULD COME ON) AND USUALLY GOING OFF IF THE AC WAS TURNED UP ON HIGH. THE VEHICLE ALSO STARTED TO LOSE POWER WHEN PASSING, FELT LIKE A DOWN SHIFT. THE DASH LIGHT ISSUE OCCURS DAILY, BUT THERE IS NO PATTERN. IT CAN BE WET, DRY, HOT, COLD, AFTER 5 MILES, AFTER 30 MILE, SIDE STREETS, EXPRESSWAY, MORNING, EVENING THERE IS NO CONSTANT. 10/2013 VEHICLE BACK AT DEALER SI

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE ENGINE AND THE RPMS INCREASED. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE CONTACT ALSO STATED THAT THE TRANSMISSION WAS REPLACED TWICE HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 9/4/13 *CN THE CONSUMER STATED THE TRANSMISSION FAILED FOUR TIMES.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND TURNED THE VEHICLE OFF. WHEN THE VEHICLE WAS RESTARTED, IT FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION AND THEY CONFIRMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE WAS HESITANT UPON ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE REPAIRED FOR UN UNRELATED ISSUE, HE WAS INFORMED THT THE SUB FRAME ENGINE CRADLE WAS SUFFERING FROM MASSIVE RUST AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 121,000.

THE VEHICLE WAS STOPPED AT THE TIME. MY DAUGHTER HAD OPENED UP THE 3RD ROW REAR BENCH SEAT FROM THE FLOOR. IN THE PROCESS OF TRYING TO ADJUST IT, SHE NOTICED THAT IT MADE A RACHETING SOUND AND THE SEAT BACK WOULD NOT STAY IN POSITION. A WEEK LATER, AFTER A CLOSE EXAMINATION, I OBSERVED THAT THE BRACKET THAT THE FRONT LATCH IS MOUNTED ON AT THE DRIVERS SIDE IS RUSTED AND ALLOWS LARGE AMOUNTS OF VERTICAL MOVEMENT. AFTER WIGGLING THE BRACKET UP AND DOWN, I OBSERVED ABOUT A TABLESPOON OF RUST FLAKES ON THE CARPET. NOT REALLY SURE WHAT TO DO ABOUT THIS. *TR

THE VEHICLE WAS GOING AT 35MPH, ALL OF A SUDDEN THERE WAS LOSS OF MOTIVE POWER WITHOUT WARNING, ENGINE WOULD REV UP BUT CAR WOULD NOT SPEED-UP INSTEAD STARTED SLOWING DOWN. HEAVY TRAFFIC, BUT OTHER DRIVERS WERE VERY CONSIDERATE WHEN THEY NOTICED THE EMERGENCY LIGHT TURNED ON AND THAT MY VEHICLE NOT MOVING WITH THE TRAFFIC. PULLED INTO LEFT LANE TO PASS TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. I WAS ABLE TO STEER THE VEHICLE TO OUTER LANE WITH THE MOMENTUM ALREADY BUILT UP AND MADE IT TO THE PARKING AT GAS STATION. TRIED AFTER 10 MIN.. GEARS WOULD SHIFT FINE, ENGINE WOULD ACCELERATE FINE BUT THE VEHICLE WOULD NOT MOVE. VEHICLE HAD TO BE TOWED TO HOME 10 MILES AWAY. UPON INVESTIGATION I DISCOVERED THERE WAS ALREADY A RECALL ISSUED FOR IN NOV. 2012 FOR MERCURY MONTEREY 2004 TRANSMISSION AND TORQUE CONVERTER ISSUES RESULTING IN SUDDEN LOSS OF MOTIVE POWER. I DID NOT RECEIVE ANY NOTIFICATION FROM FORD COMPANY ABOUT THIS RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE SAFETY LATCH ON THE THIRD ROW SEAT ATTACHED TO THE WHEEL WELL AND CAUSED IT TO FRACTURE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. THE CURRENT MILEAGE WAS APPROXIMATELY 130,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE HEARD A LOUD BANG. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE SAFETY ANCHOR PLATE THAT HELD THE THIRD ROW SEAT SECURELY IN PLACE HAD RUSTED AND DETACHED FROM THE FRAME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 127,000.

MY 2004 MERCURY MONTEREY HAD A RECALL JOB DONE ON THE TRANSMISSION REPLACING THE TORQUE CONVERTER APPROXIMATELY TWO MONTHS AGO. I WAS DRIVING HOME FROM CHURCH TODAY, AND THE TRANSMISSION STOPPED WORKING. MY FAMILY ENDED UP STRANDED. IT WAS LUCKY FOR US THAT THE STREET WASN'T BUSY SO THAT WE DIDN'T HAVE AN ACCIDENT. *TR THE CONSUMER WAS INFORMED THE PROBLEM WAS COMPLETELY UNRELATED FROM THE PREVIOUS TRANSMISSION REPAIR. UPDATED 04/01/13

I PURCHASED THIS VAN FROM A ONE OWNER ELDERLY COUPLE-AT THE TIME OF PURCHASE HAD 47,000 MILES ON IT. WORKED GREAT FOR FIRST 8 MONTHS THEN THE PROBLEMS STARTED. HAD TO REPLACE SPARK PLUGS THEN COIL ASSEMBLY, THEN FUEL INJECTORS, VALUE EXHAUST GAS, RECALL OF THE TORQUE CONVERTOR(DEALERSHIP HAD MY VAN 3 DAYS SHY OF 1 MONTH) ABS SENSOR REPLACED, REPLACED CALLOPSED PCV HOSE, WATER IN THE COMPUTER MODELE THIS HAD TO BE CLEANED OUT. VAN WAS IN AND OUT OF THE SHOP 8 OF 12 MONTHS IN THE YEAR 2012. I HAD THE VAN BACK FOR NOT EVEN 2 MONTHS AND IT STARTED RUNNING ROUGH AND IDLING HIGH AGAIN THE ENGINE LIGHT BLINKING. I REALLY NEED SOME HELP WITH THIS-BECAUSE THE DEALERSHIP I HAVE BEEN TAKEN IT TOO CANNOT SEEM TO GET IT FIXED!!! I HAVE SPENT WAY TO MUCH MONEY ON A VECHILE THAT DOES NOT WORK!!! *TR

WHILE DRIVING DOWN THE HIGHWAY THE 3RD REAR SEAT STARTED VIBRATING VIOLENTLY FOLLOWED BY A LOAD BANG . UPON INSPECTION I FOUND THE 3RD SEAT COULD NOT LOCKED BACK IN PLACE BECAUSE THE LOCK DOWN STRIKER WAS GONE AND I COULD LOOK THROUGH THE HOLE IN THE SIDE OF THE VAN AND SEE THE TIRE IN THE WHEEL WELL. THE 3RD SEAT IS NOW USELESS. THIS SHOULD NEVER HAPPEN ON ANY VEHICLE. ALTHOUGH THE FORD REPRESENTATIVE STATED IT WAS "[XXX]" HE SAID FORD WOULD NOT FIX IT AND I SHOULD FILE A COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE FRAME OF THE THIRD ROW SEAT WAS CORRODED AND FRACTURED INTO SEVERAL PIECES. IN ADDITION, THE UNDER CARRIAGE FRAME WAS ALSO CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 38,000.

THIS VEHICLE WAS INCLUDED IN A SAFETY RECALL BY NHTSA (12V006). THE PART INVOLVED (TORQUE CONVERTER OUTPUT SHAFT) IN THE RECALL FAILED IN MARCH 2011, LONG BEFORE THE RECALLED WAS INITIATED. AT THE TIME, I WAS TOLD BY A FORD SERVICE CENTER THAT THE TRANSMISSION FAILED, EVEN THOUGH IT WAS ONLY THE TORQUE CONVERTER THAT HAD FAILED. THE WHOLE TRANSMISSION HAD TO BE REPLACED AND THIS WAS DONE. WHEN THE RECALL NOTICE WAS RECEIVED IN THE MAIL AND I WENT TO FORD SERVICE CENTER, THEY GAVE US A REFUND FOR THE AMOUNT THAT WAS AUTHORIZED TO REPLACE JUST THE TORQUE CONVERTER, NOT THE WHOLE REPAIR. SINCE THE TORQUE CONVERTER WAS REPLACED BEFORE THE RECALL, THE UNSAFE PART IS STILL IN MY VEHICLE. FORD NOW REFUSES TO REPLACE THE UNSAFE PART BECAUSE THEY SAID THAT NHTSA AGREED TO ONLY AUTHORIZE ONE FIX PER VEHICLE. I WOULD HAVE TO PAY TO GET THE VEHICLE MADE SAFE. I WOULD LIKE TO KNOW HOW THIS CAN BE THE CASE FOR A SAFETY RECALL? THE OLDER, UNSAFE PART CAN FAIL AT ANY TIME, JUST LIKE IT DID THE FIRST TIME WHEN IT FAILED ON THE ENTRANCE RAMP TO A CONGESTED INTERSTATE HIGHWAY AT RUSH HOUR WITH SCHOOL CARPOOL CHILDREN IN THE VEHICLE. NHTSA SHOULD AUTHORIZED AN AMENDMENT TO THE RECALL TO REPLACE ALL DEFECTIVE PARTS. *TR

1ST - RADIO STARTED FLASHING ON AND OFF RANDOMLY - TOOK TO FORD DEALER - NO ERROR CODE, NO ANSWER. 2ND - HEATED SEAT ON DRIVERS SIDE QUIT WORKING - TOOK TO FORD DEALER - NO ERROR CODE, NO ANSWER. TOOK TO PRIVATE REPAIR SHOP - ERROR CODE OF LOW VOLTAGE BATTERY - REPLACED BATTERY FOR $125 3RD - AUTOMATIC LIGHTS QUIT WORKING, DASHBOARD CONTROL WENT BLANK - TOOK TO FORD DEALER - SAME LOW VOLTAGE ERROR CODE - DESPITE NEW BATTERY. NO OTHER ANSWERS. 4TH - AUTOMATIC SEATS STARTED MOVING WHEN USING CODE TO OPEN DOOR - TOOK TO FORD - FOUND THAT ALL PROBLEMS TRACED TO ONE RELAY BOX - REPLACED RELAY BOX FOR $650. 5TH - ENGINE LIGHT CAME ON ONE WEEK LATER - NO PROBLEMS STARTING/RUNNING, MADE APPOINTMENT TO TAKE TO DEALER IN 3 DAYS. 6TH - ENGINE DIED NEXT DAY, WOULD RESTART AND THEN DIE AGAIN AFTER 5 FEET, TOWED TO FORD DEALER, TOW TRUCK DRIVER NOTED ENGINE WOULD NOT GO INTO GEAR- REPEATEDLY GAVE NO CODE. ASKED THEM TO HAVE TECH TAKE CAR HOME AND DRIVE IT. FINALLY FOUND CORRODED AND WET PCM. QUOTED $1400 FOR THE REPAIR. I LOOKED UP PCM ON MERC. MONTEREY/FORD FREESTAR - AS THESE ARE ESSENTIALLY THE SAME VEHICLE. FOUND TONS OF SAME COMPLAINT. POOR DESIGN FROM FORD ALLOWING WATER TO DRIP ONTO MAIN COMPUTER/ELECTRICAL SUPPLY CAUSING THOUSANDS OF DOLLARS OF REPAIRS TO OWNERS. THE BATTERY WAS LIKELY JUST FINE, THE RELAY BOX LIKELY JUST FINE. I AM WORKING WITH DEALER TO PAY LESS FOR THE PCM SINCE THEY SHOULD HAVE FOUND THIS FROM THE FIRST OR SECOND ELECTRICAL COMPLAINT. CAR STILL AT DEALER, I WIL

2004 MONTEREY WAS SERVICED BY FORD/MERCURY DEALER PER RECALL 12V-006 AS SAFETY PREVENTION REPAIRS AT 110677 MILEAGE BETWEEN 08/14/12 AND 08/17/12. INVOICE STATES "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED. VEHICLE WAS RETURNED TO CUSTOMER . LESS THAN FIVE MONTHS, ON 01/12/13, AT 112360 MILEAGE, UPON ARRIVING HOME, THE VEHICLE LOST FORWARD AND REVERSE POWER WHILE ATTEMPING TO TURN IT AROUND. IT IS DIFFICULT TO UNDERSTAND BECAUSE THE "SAFETY RECALL NOTICE 11S25 / NHTSA RECALL 12V-006" STATES THAT "IT MAY BE POSSIBLE FOR YOUR VEHICLE TO LOSE FORWARD AND REVERSE POWER WHILE DRIVING DUE TO WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER". HOWEVER IT WOULD SEEM UNLIKELY THAT ANYTHING WOULD BE "WORN" WITHIN THE SHORT TIME PERIOD AND LOW MILEAGE INDICATED AS FOLLOWS: NOTE THAT THE "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED LESS THAN FIVE MONTHS BEFORE, (08/17/12 UNTIL 01/12/13). ALSO NOTE THAT THE MILEAGE DIFFERENCE BETWEEN THE DEALER REPAIR INVOICE (110677) AND THE POINT OF FORWARD AND REVERSE POWER LOSS (112360) IS ONLY 1683 MILES. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE REAR FLOORBOARD WAS RUSTED AND CAUSING THE REAR SEAT TO BECOME DISLODGED. THE DEALER WAS CONTACTED AND THE VEHICLE WAS SCHEDULED FOR DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE REAR SEAT LOCK MECHANISM WAS CORRODED. THE CONTACT MENTIONED THAT THE PART WHERE THE SEAT LATCHED INTO THE BODY OF THE VEHICLE WAS COMPLETELY CORRODED AND A PIECE HAD DETACHED FROM IT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,900 AND THE CURRENT MILEAGE WAS 125,000.

WHILE DRIVING I NOTICED MY THIRD ROW SEAT WAS BOUNCING SOME, WHEN I STOPPED I FOUND THAT THE LATCH HOLDING THE SEAT DOWN WAS UNATTACHED. WHEN I TOOK IT INTO THE DEALER HE SAID THAT IT IS RUSTED THROUGH. I HAD MY SPECIAL NEEDS SON IN THAT SEAT, HIT HIS HEAD BUT NOTHING MAJOR. UNFORTUNATELY I NOW AM UNABLE TO TRANSPORT MY SPECIAL NEEDS SON BECAUSE HE HAS TO BE IN THE THIRD ROW SEAT. MY DRIVERS SIDE WHEEL WELL IS ALSO TOTALLY RUSTED THROUGH AND WATER IS GETTING INTO THE CAR. I AM NOT SURE IF IT IS RELATED BUT MY TRACTION CONTROL LIGHT IS ALWAYS OFF AND ON ALONG WITH THE TIRE PRESSURE INDICATOR. I ALREADY REPLACED THE PCM LAST YEAR WHEN MY CAR BECAME UN-DRIVABLE DUE TO MAJOR ELECTRICAL ISSUES. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE VEHICLE SLAMMED TO A STOP AND CAUGHT ON FIRE. THE CONTACT STATED THAT VEHICLE MADE A SLAMMING START BEFORE CATCHING ON FIRE. THE FIRE STARTED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED HOWEVER, THE FIRE DEPARTMENT DETERMINED THAT THE FIRE WAS CAUSED BY MECHANICAL FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 128,000.

I WAS DRIVING AT 35 MPH AND ALL OF A SUDDEN MY ENGINE STARTED REVVING AND IT WAS LIKE I WAS IN NEUTRAL. I COASTED TO THE SIDE OF THE ROAD. THE ENGINE WAS RUNNING FINE, I JUST HAD NO DRIVE OR REVERSE. I ONLY HAVE 70,000 MILES ON IT. IT SEEMS LIKE THIS IS A RECURRING ITEM WITH THE MERCURY MONTEREY MINIVANS. IT'S A GOOD THING I WASN'T ON THE HIGHWAY. MY CAR WAS TOWED TO A SHOP WHERE THEY TOLD ME THE TRANSMISSION IS SHOT. I THEN TOWED IT TO A FORD DEALER AND AM WAITING FOR THE DAMAGE..... *TR

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING TRANSMISSION TORQUE CONVERTER DEFECT *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTIFICATION ON MARCH 29, 2012. THE NOTICE STATED HE WOULD BE NOTIFIED AGAIN BY MAIL WHEN THE PARTS WOULD BE AVAILABLE. HOWEVER, ON JULY 23, 2012, THE CONSUMER SUDDENLY LOST ALL POWER TO THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE AN INSPECTION REVEALED WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER. THE DEALER INFORMED THE CONSUMER IT WOULD TAKE A WEEK TO COMPLETE THE REPAIRS. HOWEVER, A WEEK TURNED INTO A MONTH. THE VEHICLE WAS FINALLY RETURNED TO THE CONSUMER ON AUGUST 24, 2012. *JB

MY VEHICLE LOST ENGINE POWER WHILE IN DRIVE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF LANES DURING RUSH-HOUR TRAFFIC. ALSO LOST REVERSE HAD TO BE TOWED. SINCE THE INCIDENT, I DISCOVERED THERE WAS A RECALL FOR THIS EXACT ISSUE AND ATTEMPTED TO RESOLVE DIRECTLY THROUGH FORD. I'VE SUBMITTED RECEIPTS FOR SERVICES PERFORMED AND FORD IS NON-RESPONSIVE TO MY REQUESTS FOR REIMBURSEMENT. *TR

I HAVE 2004 MERCURY MONTEREY. ABOUT 2 YEARS AGO MY TRANSMISSION FAILED AT 67K AND HAD TO REPLACE OUT OF MY POCKET. NOW THERE STARTED ANOTHER BIG ISSUE IN THIS CAR. LATELY I PARK THE VAN OUTSIDE IN THE DRIVEWAY. THIS HAPPENED SEVERAL OCCASIONS SINCE IT STARTED (ESPECIALLY IN RAINY DAYS). I COULD START THE CAR, BUT CAN NOT SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ALL KIND OF WARNING LIGHTS POPUP IN THIS SITUATION. SOMETIMES VEHICLE MOVE FEW YARDS AND THEN STALL. SOMETIMES RADIO DOES NOT WORK. THEN ALL OF SUDDEN WHEN THE DAY IS SUNNY, VAN DRIVES PERFECTLY NORMAL WITH NO ISSUES. THIS IS EXTREMELY FRUSTRATED, I THOUGHT I PURCHASED A GOOD VEHICLE FROM THE FORD, BUT NOT ANYMORE!! I CONSULTED MY LOCAL MECHANIC AND HE THINKS SOMEHOW COMPUTER GET WET AND THAT CAUSE THE PROBLEM. SOME DAYS IT DRIVES 10-20 MILES IN HIGHWAY AND THE PROBLEM START AGAIN WITH A SUDDEN POWER LOSS. THIS IS EXTREMELY DANGEROUS IN DRIVING WITH SOUTH FLORIDA TRAFFIC. HOW COME RAIN WATER SEEP INTO THE COMPUTER? THIS IS NO DOUBT THAT THIS ISSUE MUST BE DUE TO POOR DESIGN BY THE CAR MANUFACTURER. NHTSA SHOULD INVESTIGATE THIS SERIOUSLY SINCE VEHICLE OWNERS DO NOT HAVE ANY RESOLUTION DUE TO BAD DESIGN ISSUE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO OPERATE. THE VEHICLE WAS COASTED TO A STOP AND THEN TOWED TO THE CONTACT'S RESIDENCE. FOUR MONTHS LATER, THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR A RECALL REPAIR UNDER NHTSA CAMPAIGN ID NUMBER:12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER); HOWEVER AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED WITHIN FIVE HUNDRED MILES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REFUSED TO REPAIR THE VEHICLE A SECOND TIME. CURRENTLY THE VEHICLE REMAINED AT THE DEALER WITHOUT BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 155,575.

ABOUT 5 OR 6 MONTHS AGO WE STARTED TO NOTICE THAT MY CAR IS JERKING WHEN IT DRIVES - ESPECIALLY WHEN ACCELERATING AND GOING UP HILL, BUT WILL DO IT AT OTHER TIMES AS WELL. IT SEEMS AS IF MAYBE THE TRANSMISSION IS SLIPPING OR SOMETHING IS NOT 'CATCHING' AS IT'S TRYING TO ACCELERATE. WE RECEIVED A RECALL NOTICE ABOUT THE POWER TRAIN SO WE ASSUME THAT THIS MAY HAVE TO DO WITH THE RECALL, BUT ARE STILL WAITING FOR WORD OF A FIX FOR THIS ISSUE. *TR

WHEN MY 10 YEAR OLD SON WAS GETTING IN THE CAR TODAY HE NOTICED THAT THE 3RD ROW SEAT WAS WOBBLY AND MOVING AROUND. WE SAW THAT THE LATCH THAT HOLDS THE SEAT IN PLACE WAS NO LONGER THERE! IN ITS PLACE WAS A HOLE TO THE OUTSIDE OF THE CAR. I LOOKED IN THE DRIVERS-SIDE REAR WHEEL WELL AND SAW THAT THE ENTIRE LATCH ANCHOR PLATE HAD RUSTED COMPLETELY OFF! THANKFULLY I NOTICED THIS BEFORE WE GOT ON THE ROAD BECAUSE THE ANCHOR PLATE WAS LAYING LODGED BETWEEN THE WHEEL AND THE BODY OF THE CAR - WHO KNOWS WHAT TYPE OF ACCIDENT OR FURTHER DAMAGE COULD HAVE OCCURRED TO OUR OWN VEHICLE OR TO OTHERS WHO COULD HAVE BEEN IN THE PATH OF THE FALLING, DETACHED PLATE. I HAVE 3 CHILDREN AND CAN NO LONGER DRIVE MY VAN SINCE THE REAR SEAT IS NOT FULLY ATTACHED TO THE VEHICLE AND MY CHILDREN ARE TOO YOUNG TO RIDE IN THE FRONT SEAT - NOT TO MENTION THE LARGE, GAPING HOLE IN MY CAR. IT APPEARS THAT THE PASSENGER-SIDE PLATE IS RUSTING THROUGH AS WELL. THIS IS A 2004 AND SHOULD NOT BE HAVING SUCH SEVERE RUST ISSUES THAT ENTIRE PIECES OF THE BODY ARE FALLING OFF. *TR

THE BACKSEAT ANCHOR, LOCATED IN THE REAR DRIVER'S SIDE WHEEL WELL, COMPLETELY DETACHED WHILE DRIVING DOWN THE ROAD. THE THIRD ROW SEAT WILL NOW NOT LOCK IN PLACE AND MOVES AROUND. *TR

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF TRANSMISSION POWER. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION: TORQUE CONVERTER); HOWEVER THE PART WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. ...UPDATED 09/12/12 *BF THE CONSUMER STATED THE TORQUE CONVERTER WAS REPLACED ON AUGUST 8,2012. UPDATED 09/18/12. *JB

VEHICLE IS STUTTERING, DOES NOT ACCELERATE PROPERLY. STALLS. RECEIVED RECALL NOTICE TORQUE CONVERTER RECALL NOTICE 3 MONTHS AGO CALLED FORD THE PARTS ARE NOT IN FOR REPAIR. PARTS STILL NOT AVAILABLE. CHECK ENGINE LIGHT CAME -TOOK IT TO 3 SHOPS INCLUDING LOCAL FORD DEALERSHIP $1500 LATER NOT FIXED.???? HELP!!!! UNEMPLOYED IN OHIO. *TR

TRAVELING ON CRUISE CONTROL @ 70 MPH IN LEFT LANE OF 4 LANE DIVIDED HWY....VEHICLE STARTED TO SLOW DOWN AND RPM INCREASED. COASTED TO A STOP TO THE SHOULDER ACROSS HEAVY TRAFFIC. ENGINE RAN NORMALLY BUT VEHICLE WOULD NOT MOVE FORWARD OR AFT ON ITS OWN POWER. DEALERSHIP IDEED PROBLEM AS SHEARED SHAFT IN TRANSMISSION. TRANNY WAS REPLACED AT MY COST WITH A FORD REBUILT (HAS SAME SHAFT PART THAT SHEARED IN THE ORIGINAL). HAVE RECEIVED INITIAL RECALL NOTIFICATION BUT NOTHING ELSE. BOTTOMLINE: NO LUCK TO DATE ON RECALL. *TR

LOST POWER WHILE DRIVING, HAD TO HAVE THE TRANSMISSION REPLACED AT A COST OF $2,784.40. RECEIVED LETTER FROM FORD REGARDING RECALL NOTICE 11S25/NHTSA RECALL 12V-006. LETTER STATED THAT I WOULD RECEIVE A SECOND LETTER DURING SECOND QUARTER OF 2012 WITH DETAILS ON REFUND PROCESS. IT IS NOW THE 3RD QUARTER OF 2012 AND HAVEN'T RECEIVED ANY ADDITIONAL INFORMATION. WHEN I ENTER THE VIN # ON FORD'S WEBSITE, IT STATES THAT MY VEHICLE ISN'T UNDER THE RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DID NOT HAVE ALL THE NECESSARY PARTS IN ORDER TO PERFORM THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO GO TO A DIFFERENT DEALER TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS UNKNOWN.

I WAS DRIVING ON PA TURNPIKE AND WITHOUT WARNING VAN STOPPED MOVING. LOSS POWER TO MOVE FORWARD OR BACKWARD. VERY SCARY! ALMOST STRUCK IN REAR BY TRACTOR TRAILER. HAD TO SIT ON TURNPIKE WITH 3 CHILDREN IN VAN AND WAIT FOR A FLATBED TO BRING US TO SAFETY. FOUND OUT THAT THERE WAS TO BE RECALL ON MY VEHICLE. THE RECALL LETTERS WERE DUE TO BE MAILED OUT IN THE 2ND QUARTER OF 2012 (I NEVER RECEIVED ONE, AND I AM AN ORIGINAL OWNER). FORD IS RECALLING VAN DUE TO THE TORQUE CONVERTER OUTPUT SHAFT FAILING, RESULTING IN SUDDEN LOSS OF POWER. I AM NOW UNDERSTANDING THAT PRIOR VANS THAT HAVE HAD A REPLACEMENT PART HAVE ALSO FAILED FOR A SECOND TIME. I AM VERY SCARED ABOUT DIVING THIS VAN AGAIN. *TR

WE BOUGHT THIS VEHICLE ON SEP 2011. DURING THE FIRST REFUELING GAS STARTED SPILL OVER AS I REFUELED. THIS HAPPENS EVERY TIME I REFUEL. I RECENTLY DISCOVERED THAT I CAN REFUEL VERY SLOW AND NO SPILL WILL OCCUR. THIS IS NICE, BUT IT TAKES ABOUT 20 - 25 MINUTES TO REFUEL. *TR

ON JUNE 17, 2012 MY SON WENT TO SIT IN THE REAR SEAT AND THE SEAT DROPPED. THEN WE HEARD A NOISE FROM THAT SAME WHEEL. I TOOK IT TO OUR MECHANIC THE NEXT DAY AND THEY SAID THAT THE LATCH FOR THE REAR SEAT AND FLOOR HAS RUSTED THROUGH AND CAUSING THE FLOOR TO FALL ON THE TIRE WHICH NOW HAS A BIG CHUNK OUT OF IT. HE SAID THAT WE SHOULD NO LONGER USE THE REAR SEATS. HE SAID THAT WITH THE PROGRESSION THAT RUST MOVES THAT WE WILL ONLY BE ABLE TO USE THIS VAN FOR MAYBE ANOTHER YEAR. THIS VAN IS ONLY 8 YEARS OLDS AND HAS SERIOUS INTERIOR RUST ISSUES. I WOULD ONLY THINK THAT THIS IS A SAFETY ISSUE SINCE WE CAN NO LONGER SAFELY PUT ANYONE IN THE REAR SEATS AND WHEN THIS HAPPENED IT COULD HAVE CAUSED A TIRE TO BLOW OUT. *TR

WHILE DRIVING CAR, THE REAR OF VEHICLE STARTED MAKING LOUD GRINDING NOISE WHILE MAKING RIGHT TURN. RESULT-REAR WHEEL WELLS CORRODED CAUSING THE 3RD ROW SEAT ANCHOR TO COMPLETELY DETACH FROM THE VEHICLE RESULTING IN EXPOSING THE INTERIOR OF VEHICLE AND RENDERING THE THIRD SEAT UNSAFE TO USE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THERE WAS A RAPID INCREASE IN THE ENGINE RPMS BUT THE VEHICLE DID NOT ACCELERATE FURTHER. THE CONTACT DISENGAGED THE CRUISE CONTROL AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE DID NOT ACCELERATE WHEN THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF HAVING THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE FAILURE MILEAGE WAS 118,000. THE CONSUMER STATED THE VEHICLE LOST ALL FORWARD ACCELERATION ON THE INTERSTATE WHILE DRIVING 70 MPH. THE CONSUMER STATED WHEN HE ARRIVED HOME, THERE WAS A RECALL LETTER IN THE MAIL. HOWEVER, THERE WERE NO PARTS AVAILABLE. UPDATED 07/31/12

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO A DEFECTIVE TRANSMISSION *TGW THE CONSUMER STATED HE NOTICED THE TRANSMISSION WAS STARTING TO SLIP. IN MAY OF 2008 THE VEHICLE WOULD NOT GO FORWARD OR BACKWARD. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE TRANSMISSION WAS REPLACED AT A COST OF $ 1985.00. THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE DEFECTIVE TRANSMISSION. THE NOTICE ALSO STATED IF THE TORQUE CONVERTER HAD ALREADY BEEN REPLACED, THAT ADDRESSED THE SPECIFIC ISSUE, HE MAY BE ELIGIBLE FOR REIMBURSEMENT. *JB

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S PERSONAL MECHANIC AND THE TRANSMISSION WAS REPLACED. SEVERAL MONTHS LATER WHILE DRIVING 25 MPH, A CHILD PASSENGER NOTICED THAT THEY COULD SEE THE ROADWAY FROM THE THIRD ROW SEAT. UPON INVESTIGATION, THE CONTACT NOTICED THAT THE VEHICLE HAD RUST ALONG THE DRIVER AND PASSENGER SIDES OF THE FRAME WHERE THE THIRD ROW SEAT WAS CONNECTED. TWO MONTHS LATER THE VEHICLE WOULD NOT START AND WAS TOWED TO THE CONTACT'S PERSONAL MECHANIC BUT THE FAILURE HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 138,306 AND THE CURRENT MILEAGE WAS 173,476.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE NECESSARY PARTS WOULD NOT BE AVAILABLE UNTIL JUNE 2012. THE CONTACT FELT THAT THIS WAS AN UNREASONABLE TIME FRAME FOR A PART THAT COULD RUIN THE TRANSMISSION TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONETARY WITH 70000 MILES. WHILE ENTERING THE FREEWAY THE VEHICLE WAS SLOW TO ACCELERATE FROM 0 TO ANY SPEEDS, WHICH ALMOST CAUSED A CRASH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD HAVE TROUBLE SHIFTING INTO GEARS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND TOLD THE CONTACT THAT THE TORQUE CONVERTER WAS UNDER RECALL, 12V006000 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER HAD TO COMPLETELY FAIL BEFORE THEY WOULD MAKE REPAIRS. THE VEHICLE WAS NOT REPAIRED.

POWERTRAIN: FRONT WHEEL BEARINGS WENT OUT (SQUEELING SOUND) IN 2006 WITH 8K MILES ON VEHICLE. A TSB WAS OUT FOR THAT ISSUE AND THE WHEEL BEARINGS(2) WERE REPLACED. THE FRONT BEARINGS WENT OUT AGAIN IN 2009 AT ABOUT 27K MILES. THE VEHICLE WAS COVERED BY A FORD ESP. THE DEALER SAID THAT THEY COULDN'T HEAR THE NOISE - THE NOISE WOULD COME AND GO - SO NO REPAIR WAS DONE AT THAT TIME. I HAVE THE REPAIR ORDER STATING "NO PROBLEM FOUND". NOW AT 35K MILES THE BEARING NOISE HAS BECOME MUCH WORSE AND MUCH MORE FREQUENT BUT NOW THE WARRANTY IS OVER AND IT WILL COST ABOUT $700 TO REPAIR. WHAT KIND OF POORLY MADE BEARINGS ARE THESE? BODY: IN 2009 I NOTICED RUST AT THE LEFT REAR WHEEL WELL AREA AND IT IS NOW COMING THROUGH THE LEFT QUARTER PANEL. THERE IS ALSO RUST AT THE RIGHT REAR WHEEL WELL AREA ALTHOUGH IT HAS NOT GONE THROUGH THE RIGHT QUARTER PANEL. LEFT AND RIGHT FRONT DOORS ALSO RUSTING AT THE BOTTOM FACING THE PASSENGER COMPARTMENT. *TR

LARGE SECTION OF DRIVER SIDE REAR WHEEL WELL/UNDERBODY, BROKE OFF FROM VEHICLE INCLUDING AN ANCHOR FOR THE THIRD ROW SEAT. THIS LEFT THE THIRD ROW SEAT UNSAFE TO USE AND THE INTERIOR OF THE VEHICLE EXPOSED TO THE ELEMENTS. PIECE WAS CLEARLY ROTTED THROUGH. WE ARE TOLD IT WILL COST $1200 TO REPAIR, PARTS ARE SCARCE AND DIFFICULT TO OBTAIN. UNABLE TO SAFELY UTILIZE THIRD ROW SEAT UNTIL REPAIRED. WATER IS TRAPPED IN THE UNDERBODY AND COULD BE DAMAGING TO THE ELECTRICAL SYSTEM. PICTURES AVAILABLE UPON REQUEST. *JS

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO A DEALER FOR RECALL REPAIRS. THE DEALER DID NOT REPLACE THE TORQUE CONVERTER AS STATED IN THE RECALL, AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER DID NOT NEED TO BE REPLACED. LATER, THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED DUE TO THE TRANSMISSION NOT PROVIDING POWER TO THE POWER TRAIN. THE CONTACT CALLED THE MANUFACTURER AND INQUIRED ABOUT THE INCOMPLETE RECALL REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WOULD NEED TO BE TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 192,000.

VEHICLE STALLS LEAVING FAMILY STRANDED IN TRAFFIC (NUMEROUS EVENTS). DEALER TESTED AND REPLACED FUEL RAIL PRESSURE SENSOR AND VEHICLE WAS DRIVEN HOME, APPROX 8 MILES. VEHICLE FAILED TO START FOLLOWING MORNING. BASED ON ARTICLES AND TESTING PROCEDURES FOUND ONLINE, OWNER REPLACED CRANKSHAFT POSITION SENSOR, VEHICLE STARTED AND RAN FOR ABOUT 5 MIN. ENGINE DIED AND PRODUCED ERROR CODE P0320. EVIDENCE OF WATER HAS BEEN DETECTED IN THE PCM CONNECTOR AND FAULT HAS NOT YET BEEN CORRECTED. OTHER ITEMS REPLACED ON VEHICLE; TRANSMISSION, EGR, FUEL FILTER, PLUG WIRES AND PLUGS.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THE THIRD ROW SAFETY SEAT LATCH FAILED DUE TO RUST AND DETACHED FROM WHEEL WELL. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS BEING REPAIRED. THE FAILURE MILEAGE WAS 67,911 AND THE CURRENT MILEAGE WAS 67,941. SM. ..UPDATED 04/26/12 *BF