What owners reported
Newest filingsElectrical System
Filed Sep 25, 202552,000 milesMI
The contact owns a 2007 Mercury Montego. The contact stated that while driving at 25 MPH, the vehicle lost automotive power. There were several unknown warning lights illuminated. The vehicle was towed to an independent mechanic to be diagnosed, and the contact was informed that the failure was due to an electrical shortage in the taillight because of an accumulation of moisture inside the taillight assembly. The contact was informed that the taillight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000.
Engine
Filed Jul 12, 2019190,000 milesLA
REFERENCE TSB 11-10-21, THE CAR WILL SURGE AND TRY TO MOVE FORWARD QUICKLY WHEN AT LOW IDLE AND SLOWLY MOVING AT TIMES WHEN THE CAR IS CLOSE TO ANOTHER CAR SUCH AS PARKING IN A PARKING LOT. IF THE DRIVER ISN'T QUICK-REACTING WITH THE FOOT ALREADY ON THE BRAKE PEDAL, THE AUTO COULD MOVE QUICKLY AND CONTACT THE NEARBY AUTO OR STRUCTURE BEFORE THE BRAKE IS PRESSED STOPPING THE VEHICLE FROM LURCHING/SURGING FORWARD. THERE IS A TSB ISSUED, BUT IT SHOULD BE A SAFETY RECALL DUE TO THE RISK OF CONTACTING ANOTHER NEARLY VEHICLE OR STRUCTURE. IT HAS STEADILY GROWN MORE FREQUENT OVER THE PAST YEAR.
Fuel/Propulsion System
Filed Jul 3, 2019111,500 milesTN
MULTIPLE INSTANCES OF MY CAR ACCELERATING WHILE IN A LOWER RPM SUCH AS AT A STOP LIGHT, DRIVE THRU WINDOW AND PARKING LOTS. ESPECIALLY INCREASED INSTANCES WHEN THE AIR CONDITIONING IS RUNNING. THIS ALSO CAUSES THE CAR TO DIE COMPLETELY IN SOME CASES. I HAVE TO TRY TO PULL OVER SOMEWHERE IN ORDER TO PUT THE CAR IN PARK AND RESTART IT. THIS ISSUE WITH THE ACCELERATION IS INCREASING IN FREQUENCY LATELY. I CAN COUNT ON IT TO HAPPEN EVERY SINGLE TIME I HAVE THE AIR CONDITIONER RUNNING AND SOMETIMES WHEN IT IS NOT. PROBLEM HAS OCCURRED HUNDREDS OF TIMES. IT IS VERY DANGEROUS! IF I WERE SLOW TO REACT TO THE ACCELERATION, THE CAR WOULD DEFINITELY RUN OVER A PEDESTRIAN OR HIT ANOTHER VEHICLE! LOCAL FORD DEALERSHIP VEHICLE WAS PURCHASED FROM SAID THEY WERE NOT AWARE OF ANY ISSUE LIKE THIS OCCURRING IN OTHER LIKE MODELS. PLEASE HELP! LAST NIGHT MY HUSBAND AND I WENT THROUGH A LOCAL RESTAURANT DRIVE THRU WINDOW AND WHILE GOING THROUGH THE LINE, THE ENGINE SURGED 5 DIFFERENT TIMES! THESE ARE NOT SLIGHT LITTLE RPM BUMPS, THESE ARE FULL FLEDGED "THE CAR THINKS I AM MASHING DOWN ON THE GAS PEDAL TO OBTAIN SPEEDS OF LIKE 45 MPH" ACCELERATIONS! TODAY I WAS DRIVING AT AROUND 35 MPH WITH THE AIR CONDITIONER ON AND TURNED THE CRUISE CONTROL ON. THE CAR DIED WHEN IT REACHED A DOWNHILL TURN AT THE POINT I WOULD HAVE EXPECTED THE CRUISE CONTROL TO HOLD BACK THE SPEED. OF COURSE THE POWER STEERING WENT OUT WHEN THE ENGINE DIED, SO I HAD TO TRY AND FIND A PLACE TO "FLOAT" INTO IN ORDER TO TURN MY CAR
Power Train
Filed Jan 9, 201955,000 milesFL
I GOT MY 2007 MERCURY MONTEGO PREMIER FROM MY MOM, WHO I BOUGHT IT FROM. AT THAT TIME, THERE WAS ONLY 52,000 MILES ON IT. AT 52,000 MILES, WHENEVER THE CAR WOULD BE PUT IN DRIVE OR REVERSE, IT WOULD LUNGE FORWARD. OVER THE YEARS, THE PROBLEM HAS GOTTEN WORSE AND WORSE WHERE NOW WHEN PUTTING GREEN THE CAR IN DRIVE OR REVERSE, THE CAR LUNGES FORWARD TO THE POINT THAT I HAVE NO CONTROL OF HOW FAR IT WILL LUNGE. IT'S SO BAD THAT I WORRY THAT I MIGHT HIT SOMEONE WITH MY CAR JUST BACKING UP. NOW, AT 130,000, THE TRANSMISSION APPEARS TO HAVE GOTTEN EVEN WORSE WHERE IT IS SLIPPING IN 2ND GEAR. YOU GIVE THE CAR GAS AND IT SEEMS TO JUST BE AT A STAND STILL, THEN A) OF A SUDDEN, THE WHOLE CAR JUST THROWS ITSELF, AND ANY PASSENGERS IN THE CAR, FORWARD AND JUST SHAKES THE ENTIRE VEHICLE. I'M SURPRISED I HAVEN'T GOTTEN WHIPLASH FROM IT, BUT IT'S SO INTENSE WHEN IT SLIPS GEARS AND THEN GETS BACK INTO GEAR, THAT I WOULD COMPARE IT TO SOMEONE BEING HIT FROM BEHIND AT ABOUT 20 MPH.. THAT'S HOW ROUGH IT IS. THE NHTSA IS AWARE OF THIS ISSUE. THEY STATE THAT THEE AREN'T ENOUGH COMPLAINTS, BUT I KNOW THAT NOT TO BE TRUE. IF THEY PENT SOME TIME GOING ONLINE A HUGE NUMBER OF OWNERS OF THIS VEHICLE HAVE COMPLAINED BOUTON THIS ISSUE, BUT NOTHINGS BEEN DONE. TO ME, IT SEEMS LIKE THE MONEY THEY MUST GET FROM COMPANIES LIE FORD IS MORE LIKE HIGH MONEY AND HE SAFETY OF THE DRIVERS AND THE PEOPLE ON THE ROAD COMESSAGE SECOND TO THIS VERY SERIOUS AND VERY POSSIBLE DANGEROUS MATTER.
Seat Belts
Filed May 16, 2016169,000 milesIN
TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT HESITATED TO UNLATCH INTERMITTENTLY. IN ADDITION, AFTER THE DRIVER SIDE SEAT BELT WAS UNLATCHED, IT NO LONGER LATCHED INTO PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 169,000.
Power Train
Filed Dec 17, 201545,000 milesFL
TL* THE CONTACT OWNED A 2007 MERCURY MONTEGO. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE JERKED BEFORE EVENTUALLY STOPPING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Electrical System
Filed Oct 5, 201566,500 milesNY
AN ELECTRONIC DEVICE KNOWN AS THE SMART JUNCTION BOX HAS FAILED 3 TIMES SINCE NEW.THE FIRST TWO TIMES IT WAS REPLACED UNDER THE ORIGINAL MANUFACTURER"S WARRANTY. THE WARRANTY HAS EXPIRED AND IT FAILED AGAIN. THIS PART IS VERY EXPENSIVE COSTING IN EXCESS OF $500.00 PLUS LABOR CHARGES WHICH I MUST PAY. WHEN THIS PART FAILS, THE SIGNAL LIGHTS, BRAKE STOP LIGHTS AND OTHER DEVICES DO NOT WORK WHICH ARE ESSENTIAL FOR SAFE OPERATION. VEHICLE RELIABILITY AND SECURITY ARE IN SERIOUS CONCERN.
Electrical System
Filed Sep 8, 2014190,358 milesMN
TRAVELING AT FREEWAY SPEED, VEHICLE LIGHTS ALL FLICKERED THE LOST POWER..ENGINE CONTINUED TO RUN, WAS ABLE TO COAST VEHICLE TO SHOULDER OF 35W, APPLY BRAKES AND STOP. TURNED OFF VEHICLE AND RESTARTED WITHIN A FEW MINUTES. NO LIGHTS NO DASH LIGHTS..FLOORING THE GAS PEDAL ABLE TO GET 30 MPH UPHILL APPROXIMATELY. AT TOP OF HILL POWER CAME BACK ON..THEN KILLED AGAIN. TOW CALLED. CURRENTLY AT GARAGE WHERE SENSORS ARE SHOWING TRANSMISSION PROBLEM. *TR
Power Train
Filed Jun 10, 201466,000 milesMA
TL* THE CONTACT OWNS A 2007 MERCURY MONTENGO. THE CONTACT STATED WHILE IN PARK, THE VEHICLE STARTED TO MAKE A LOUD WHINING NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION CVT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000 AND THE CURRENT MILEAGE WAS 67,500. UPDATED 08/12/14*LJ UPDATED 8/30/2017*CN
Power Train
Filed Oct 15, 201349,000 milesMA
TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT THE VEHICLE MADE A LOUD NOISE WHILE THE GEAR WAS PLACED INTO REVERSE. IN ADDITION, THE VEHICLE FAILED TO RESPOND WHILE IN REVERSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NEITHER DIAGNOSED NOR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 49,000.
Fuel System, Gasoline
Filed Jun 19, 2013PA
IN THE FALL OF 2012, I NOTICED THE ENGINE WOULD 'REV UP' WHEN I STARTED THE CAR AND PUT IT IN GEAR CAUSING THE CAR TO 'LUNGE' IF I DIDN'T HAVE THE BRAKE FIRMLY DEPRESSED. I TOOK IT TO MY LOCAL MECHANIC WHO COULDN'T REPLICATE THE ISSUE. IT CONTINUED TO HAPPEN SO NOW I HOLD MY FOOT FIRMLY ON THE BRAKE FOR SEVERAL SECONDS WHEN I PUT THE CAR IN GEAR. IN DECEMBER 2012 OR JANUARY 2013, I RECEIVED A SAFETY RECALL LETTER FROM FORD FOR THE THROTTLE BODY. THE LETTER STATED EXACTLY WHAT MY CAR WAS DOING. I TOOK MY CAR TO THE DEALER (LB SMITH) ON FEBRUARY 18 TO REPAIR THE THROTTLE BODY PER THE SAFETY RECALL LETTER. THE 'REPAIR' DIDN'T FIX THE ISSUE. ON SATURDAY, MAY 11 WHILE SITTING AT A RED LIGHT MY CAR 'LUNGED' FORWARD ABOUT A FOOT WHILE I HAD MY FOOT FIRMLY PRESSED ON THE BRAKE. WE IMMEDIATELY TOOK THE CAR TO LB SMITH AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING MONDAY. I WAS INFORMED THE SAFETY RECALL WAS FOR A ONE TIME CLEANING OF THE THROTTLE BODY AND MY THROTTLE BODY NEEDED REPLACED AT A COST OF APPROXIMATELY $750.00. I CALLED FORD'S TOLL FREE NUMBER TO SEE IF SOME ASSISTANCE COULD BE PROVIDED AS IT WAS A SAFETY RECALL THAT WASN'T FIXED. I WAS INFORMED THAT NO ASSISTANCE COULD BE GIVEN. SINCE THEN, MY CAR HAS 'LUNGED' WHEN I SLOW DOWN TO PULL INTO GAS STATION PUMPS AND INTO PARKING SPACES. IT HAS ESCALATED FROM LUNGING WHEN I PUT THE CAR IN GEAR TO LUNGING WHEN I AM SITTING STILL AND WHEN I SLOW DOWN. *TR
Power Train
Filed Jun 17, 2013109,000 milesMI
USUALLY THIS HAPPENS AFTER I HAVE BEEN DRIVING A WHILE AND GET OFF THE FREEWAY. I WILL BE ACCELERATING SLOWLY AND WHEN I REACH 30-35 MPH (2 OR 3RD GEAR), SUDDENLY THE RPM'S WILL RACE WAY UP BUT THE CAR IS JUST COASTING AND NOT SHIFTING. I LET OFF THE GAS AND SOMETIMES IT WILL KICK INTO GEAR WHEN THE RPM RETURNS TO NORMAL. OTHER TIMES IT HARD SHIFTS INTO THE NEXT GEAR, SOMETIMES THE RPM WILL RACE AGAIN AND I NEED TO COAST OFF THE ROAD AND COME TO A COMPLETE STOP. IT'S AN INTERMITTENT PROBLEM AND DOES NOT DO IT ALL THE TIME. IT WON'T DO IT WHEN I TAKE IT TO THE DEALER. I AM AFRAID I WILL GET REAR ENDED ONE OF THESE TIMES ESPECIALLY IF I AM IN A CONSTRUCTION ZONE WHERE I CANNOT GET OFF THE ROAD. *TR
Electrical System
Filed May 13, 201399,100 milesGA
THIS IS THE 3RD HEADLAMP ASSEMBLY THAT'S BEEN REPLACED ON THE CAR, THE BULB KEEPS MELTING. I'VE CONTACTED FORD & THEY SAY THAT THERE'S NO PROBLEM OR COMPLAINTS. *TR
Engine
Filed Jan 12, 201370,000 milesOK
CAR LUNGES FORWARD AND BACKWARDS WHEN PUTTING INTO GEAR (DRIVE OR REVERSE). IT IS EXTREMELY NOTICABLE TO PASSENGERS AND OTHERS. IT IS DANGEROUS, AS YOU HAVE NO CONTROL OVER THE LUNGING MOTION THAT COULD POSSIBLY PIN SOMEONE WALKING NEARBY AS YOU ARE PARKING THE VEHICLE. IT APPEARS THIS IS A COMMON PROBLEM THAT HAS BEEN REPORTED BY MANY AND ACTION NEEDS TO BE TAKEN BY THE MAKER TO CORRECT THE PROBLEM. *TR
Electrical System
Filed Dec 7, 201270,000 milesPA
TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FUEL GAUGE AND SPEEDOMETER BACKLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Equipment › Mechanical › Integrated Jack/Leveler/Stabilizer
Filed Nov 11, 201265,000 milesNC
THE FACTORY-SUPPLIED VEHICLE SERVICE JACK FAILED DURING A SPARE TIRE CHANGE. THE JACK IS A STANDARD MECHANICAL SCREW JACK WITH A 16-INCH LONG, 3/8-INCH DIAMETER HORIZONTAL BOLT SCREWED INTO A THREADED SUPPORT MEMBER IN THE JACK. THE THREADS IN THE THREADED SUPPORT MEMBER BECAME STRIPPED WHILE THE JACK WAS LIFTING THE VEHICLE, CAUSING THE JACK TO FULLY COLLAPSE AND THE VEHICLE TO FALL TO THE GROUND. THE THREADED NUT IN THE SUPPORT MEMBER NO LONGER HOLDS THE 16-INCH BOLT IN PLACE, AND METAL SHAVINGS ARE SEEN ON THE HORIZONTAL BOLT. THERE IS NO SIGN OF THREAD WEAR ON THE BOLT ITSELF, SO THE FAILURE IS PURELY DUE TO THE THREADED NUT INSIDE THE SUPPORT MEMBER OF THE JACK. AT THE TIME OF THE COLLAPSE, THE BOLT WAS BEING TURNED USING THE FACTORY-SUPPLIED JACK HANDLE. THE JACK WAS RAISED APPROXIMATELY 10 VERTICAL INCHES FROM THE BOTTOM OF THE BASE TO THE TOP OF THE CAR CONTACT POINT AT THE TIME OF THE FAILURE. THE JACK HAD NOT YET LIFTED THE VEHICLE ENOUGH OFF THE GROUND TO CHANGE THE TIRE. *TR
Vehicle Speed Control
Filed Oct 1, 201285,000 milesKY
TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE THROTTLE BODY MIGHT BE DEFECTIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 90,000.
Vehicle Speed Control
Filed Sep 19, 201239,145 milesAZ
THIS VEHICLE HAS A PROBLEM WHEN SHIFTING FROM PARK TO DRIVE, PARK TO REVERSE, DRIVE TO REVERSE, REVERSE TO DRIVE OR WHEN SIMPLY MANEUVERING TO PARK. YOU CAN HEAR THE ENGINE RPM INCREASE QUICKLY, THEN DECREASE JUST AS QUICKLY WHEN THIS HAPPENS. THIS TYPICALLY OCCURS WHEN THE VEHICLE IS PLACED IN REVERSE AND THE WHEEL IS BEING TURNED AND THE MY FOOT IS ON THE BRAKE PEDAL. THIS PROBLEM BEGAN A MONTH AGO AND HAS GOTTEN PROGRESSIVELY WORSE. *TR
Vehicle Speed Control
Filed Aug 28, 201282,000 milesOK
THIS VEHICLE HAS A SERIOUS/SCARY "SURGING" PROBLEM WHEN SHIFTING FROM PARK TO DRIVE, PARK TO REVERSE, DRIVE TO REVERSE, REVERSE TO DRIVE OR WHEN SIMPLY MANEUVERING TO PARK. THIS PROBLEM BEGAN A COUPLE OF WEEKS AGO AND HAS GOTTEN PROGRESSIVELY WORSE. A WEB SEARCH HAS SHOWN THAT THIS PROBLEM IS PRETTY COMMON IN THIS AUTO BUT I HAVE YET TO SEE THE PROBLEM PINPOINTED. THIS IS A REAL SAFETY ISSUE. *TR
Air BagsCrash1 injured
Filed Jul 5, 201296,882 milesCO
TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT WAS DRIVING 45 MPH WHEN ANOTHER VEHICLE CUT THE CONTACT OFF, CAUSING THE CONTACT TO CRASH INTO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT SUSTAINED MINOR INJURIES AND WENT TO THE HOSPITAL THE NEXT DAY. THE POLICE WERE ON SCENE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND WAS DEEMED AS DESTROYED. A COMPLAINT WAS FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 96,882. UPDATED 08/28/12*LJ UPDATED 09/4/2012 *JS
20 of 36 complaints, reproduced as filed.