Page 2 of 10 · complaints 51–100 of 488

2005 Mercury Grand Marquis complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2005 record →

Exterior Lighting
Filed May 30, 2019135,000 milesIN

REPLACED THE LCM IN OCTOBER 2014 PER RECALL. REPLACEMENT LCM HAS FAILED ALSO. DPATRICK FORD, EVANSVILLE INDIANA WANTS TO CHARGE $700.00 TO INSTALL A BYPASS WIRING PART. HEADLIGHTS FAIL TO COME ON OR STAY ON. HOLD HIGH BEAM FLASH TO SEE AT NIGHT.

Seat Belts
Filed May 27, 201984,458 milesMO

AIR BAG DIL CODE CAME UP 33. TOOK CAR TO REPAIR, COST ~$1300 TO REPLACE FAILED PRETENSIONERS DRIVER AND PASSENGER. SAFETY WAS COMPROMISED WITHOUT REPAIR AND COULD HAVE RESULTED IN MORE SEVERE INJURY OR EVEN DEATH HAD A COLLISION OCCURRED.

Exterior Lighting
Filed May 20, 2019105,000 milesIL

THE LIGHTING CONTROL MODULE (LCM) OF MY SON'S 2005 MERCURY GRAND MARQUIS MALFUNCTIONED WHILE HE WAS DRIVING HOME AT NIGHT CAUSING HIS INTERIOR, HEADLIGHTS, AND OTHER CONTROLS TO SHUT OFF CAUSING A DANGEROUS SITUATION ON AN OPEN HIGHWAY. AFTER CHECKING WITH SEVERAL DEALERS, APPARENTLY HIS MERCURY IS ONE OF THE FEW OF THE 313,000 RECALLED VEHICLES THAT DO NOT QUALIFY FOR RECALL REPAIR OF THE LIGHTING CONTROL MODULE (LCM). FRANKLY, DUE TO THE SAFETY CONCERNS AND NEAR DISASTER OF THE FAILURE OF HIS HEADLIGHTS FORD MOTOR COMPANY AND / OR NHTSA NEEDS TO EXPAND THE NUMBER OF FORD / MERCURY VEHICLES THAT SHOULD COME UNDER THIS RECALL (15S39) THIS IS NECESSARY BECAUSE HIS LOSS OF HEADLIGHTS COULD HAVE LED TO A CRASH. RIGHT NOW, THE DEALERS ARE ASKING FOR $125 SERVICE FEE JUST TO DIAGNOSE AND ANYWHERE FROM $480 TO $600 FOR PARTS AND LABOR. I FEEL THAT BECAUSE OF THE SIMILAR NATURE OF THE FAILURE OF THE LCM THAT THE RECALL SHOULD BE EXPANDING TO COVER HIS VIN AND THE LCM BE REPLACED FREE OF CHARGE.

Air Bags
Filed May 16, 201942,500 milesCT

AIR BAG LIGHT BLINKS CODE 34 INDICATING PROBLEM WITH PASSENGER PRE-TENSIONER. SUSPECT AIR BAGS INOP. DEALER QUOTED $1,500 TO REPAR

Air Bags
Filed Apr 9, 201981,000 milesTX

VEHICLE WELL MAINTAINED. 81,000 MILES. GETTING 3 4 AIRBAG CODE. I AM SEEING REPAIRS AROUND $1300-$1400. AND MANY MANY FOLKS ARE HAVING THE SAME ISSUE. CAR INSPECTION DUE THIS MONTH. PLEASE FORCE MANUFACTURER TO COVER THIS SAFETY REPAIR.

Exterior Lighting
Filed Mar 19, 201975,000 milesNJ

THE LIGHTING CONTROL MODULE IS DEFECTIVE. WE HAVE NO HEADLIGHTS. THE DEALER REPLACED A GENERAL ELECTRIC MODULE, PART #5W7Z13C788AC IN 2014 WHEN WE BROUGHT THE CAR TO NJ FROM NY AFTER MY HUSBAND'S FATHER PASSED AWAY. THEY WERE SUPPOSED TO REPLACE THE LIGHTING CONTROL MODULE BUT SAID IT WAS A "SIMILAR PART". THE HEADLIGHTS FLICKERED AT THAT TIME. NOW, THE HEADLIGHTS ARE COMPLETELY OUT AND OUR MECHANIC SAID ITS COVERED UNDER RECALL 15S39. WINNER FORD SAID OUR VEHICLE IS NOT COVERED UNDER 15S39 RECALL. FORD SAID OUR VEHICLE IS NOT COVERED UNDER THE RECALL 15S39 BUT WE SHOULD PAY FOR THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND KEEP THE RECEIPTS. THIS IS A SAFETY ISSUE THAT SHOULD BE COVERED UNDER THE RECALL AND WINNER FORD AND FORD MANUFACTURERS ARE REFUSING DESPITE THE DEFECTIVE VEHICLE. WE DROVE 60 MILES WITHOUT HEADLIGHTS! THE VEHICLE ONLY HAS 75,000 MILES AND SHOULD NOT BE WITHOUT HEADLIGHTS. WE SHOULDN'T HAVE TO PAY $1,500 TO REPLACE A LIGHTING CONTROL MODULE THAT IS PART OF A RECALL BOTH IN 2014 AND IN 2017. CAN SOMEONE PLEASE INVESTIGATE AND ADVISE US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Exterior Lighting
Filed Feb 14, 201946,000 milesMS

TAKATA RECALL: MY LIGHTS GO OFF WHILE DRIVING DOWN THE ROAD.

Interior Lighting
Filed Jan 11, 201995,000 milesAL

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INTERIOR LIGHTING, HEADLIGHTS, TAIL LIGHTS, AND TAG LIGHTS ALL FAILED TO WORK. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608) AND A RELAY JUMPER WAS PERFORMED ON THE LIGHTS; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 95,000.

Air Bags
Filed Dec 14, 201832,621 milesAR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR FLASHED THREE TIMES AND REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,621. *TT CONSUMER STATED DRIVERS SIDE SEAT BELT MECHANISM FAILED. SEAT BELTS AND AIR BAGS CEASED WORKING.*JB

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Dec 13, 2018115,000 milesAL

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE PLASTIC COVER OF THE INTAKE MANIFOLD FRACTURED AND LEAKED WATER ALL OVER THE YARD WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

Exterior Lighting
Filed Dec 8, 2018140,000 milesCA

THE CAR WAS STATIONARY. THE RIGHT BLINKER STARTED BLINKING FASTER THAN USUAL. THEN THE HEADLIGHTS WENT OUT. AFTER SEARCHING ON LINE I DISCOVERED RECALL 15S39. THE PROBLEM IS THE "LCM" LIGHTING CONTROL MODULE. I TOOK THE CAR TO PENSKE FORD (ALEX URIBE) IN CHULA VISTA. THEY SAID THEY HAD THE PART BUT THEY LIED. THEY KEPT MY CAR 5 DAYS, NEVER CALLED ME REGARDING STATUS, I CALLED THEM ON THE 5 TH DAY AND I WAS TOLD MY CAR WAS MODIFIED AND THEY COULD NOT FIX IT. I EXPLAINED IT WAS PREVIOUSLY SECRET SERVICE CAR THAT'S WHY IT HAD ADDITIONAL WIRING. TOLD ME I HAD TO REMOVE THE WIRED BEFORE THEY COULD FIX OR HE COULD DO IT FOR $135 HR. AND IT WOULD TAKE 5 TO 6 HOURS. I REFUSED. HOW DID THE INTERCEPTORS GET REPAIRED OR WERE THEY NOT INCLUDED IN THE RECALL? THE MORE I SEARCH ON LINE I"M FINDING THE DEALERS DON'T WANT TO DO THE REPAIR BECAUSE IT'S TOO LABOR INTENSIVE. IF THAT'S THE CASE WHAT RECOURSE DO I HAVE? I HAVE NO HEADLIGHTS, NO TAILLIGHTS AND NO DASH LIGHTS. WHEN I PICKED UP MY CAR THEY TOLD ME "WE GOT YOUR HEADLIGHTS TO WORK, BUT THEY COULD GO OUT ANYTIME" GREAT! I CAN'T DRIVE AT NIGHT AND I'LL PROBABLY GET A TICKET FOR NO TAIL LIGHTS. I CALLED FORD BUT THE PERSON IN THE PHILLIPINES COULDN'T GRASP WHAT I WAS SAYING. IS THERE NO U.S. CUSTOMER SERVICE? HELP PLEASE.

Steering
Filed Nov 19, 2018105,000 milesMA

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND HAD TO BE TURNED WITH FORCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 (STEERING) AND 13V385000 (STEERING), BUT EXHIBITED THE SAME FAILURES RELATED TO THE RECALL CAMPAIGNS. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14021 (STEERING, ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Exterior Lighting
Filed Nov 15, 2018108,802 milesIL

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,802.

Visibility › Defroster/Defogger/Hvac System
Filed Oct 9, 2018107,000 milesGA

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER FRACTURED AND CAUSED THE DEFROSTER TO BECOME INOPERATIVE. THE CONTACT STATED THAT HOT AIR BLEW FROM THE DEFROSTER AND IT FAILED TO CLEAR THE WINDSHIELD AND SIDE WINDOWS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE MODE DOOR ACTUATOR UNDERNEATH THE DASHBOARD NEEDED TO BE REPLACED. MIKE FITZPATRICK FORD (238 BULLSBORO DRIVE, NEWNAN, GEORGIA 30263) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

Air Bags
Filed Sep 18, 201895,178 milesWV

AIR BAG LIGHT ILLUMINATED UPON VEHICLE STARTUP. LIGHT FLASHES 3,4 THREE TIMES THEN REMAINS CONSTANT. DIAGNOSTICS INDICATES MALFUNCTION DRIVER AND PASSENGER SIDE SEATBELT PRETENSIONERS. FORD ESTIMATED REPLACEMENT COST $1,400.00. OEM PART NUMBERS SUPERSEDED BY REPLACEMENT NUMBERS. SHOULD BE RECALLED!!!

Air Bags
Filed Aug 28, 201848,000 milesPA

AIR BAG LIGHT STAYS ON. WHEN STARTING CAR, GET 3 DINGS TWICE, PAUSE, REPEAT ... I HAVE BEEN TOLD BY A LOCAL DEALER IT WILL COST $600-$1200 TO FIX. CONSIDERING THE NUMBER OF COMPLAINTS ON THIS ISSUE AND THE FACT THAT IT IS A SAFETY ISSUE, WHY HAS NHTSA NOT REQUIRED A RECALL? SINCE I CANNOT AFFORD THE COST, I GUESS I WILL HAVE TO LIVE WITH IT AS I AM SURE MANY OTHERS ARE DOING.

Air Bags
Filed Aug 10, 2018110,000 milesOK

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT CALLED SETH WADLEY FORD LINCOLN AT 877-710-2709 (LOCATED AT 333 N. BUTLER ROAD, PAULS VALLEY, OK 73075) AND WAS INFORMED TO SCHEDULE A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Jul 7, 201874,000 milesNJ

LIGHTS GO OFF. BOTH STATIONARY AND MOVING. VERY SCARY. CONTACTED DEALER AND THE SAID THEY CAN'T GET THE RECALLED PART FOR MY CAR. THE LIGHTING MODGULE

Steering
Filed Jun 15, 2018124,000 milesPA

I NOV 2014 I TOOK MY GRAND MARQUIS IN FOR A SAFETY RECALL FOR THE LCM (LIGHT CONTROL MODULE),. WHILE THERE, THEY ALSO REPLACED THE LOWER STEER SHAFT FOR A SECOND RECALL THAT I WAS UNAWARE OF (RECALL 13S08). I HAVE BEEN HAVING ISSUES WITH THE STEERING LOCKING UP AT LOW SPEEDS, SO I HAD THE FORD DEALERSHIP CHECK IT. THE SHOWED ME THE LOWER SHAFT THAT HAD BEEN REPLACE UNDER THE RECALL (BY THEM) AND SHOWED ME THE INTERMEDIATE SHAFT THAT NOW NEEDS REPLACE DUE TO BEING FROZEN FROM CORROSION. THAT PART WAS ALSO PART OF THE RECALL 13S08, BUT WAS NOT REPLACED. THERE WAS A SECOND RECALL ISSUED ALSO 13R01. NOW FORD IS TELLING ME THERE IS NO OPEN RECALLS ON MY VEHICLE AND THAT DUE TO AGE AND MILEAGE IT IS NO LONGER COVERED UNDER WARRANTY. THIS IS NOT A WARRANTY ISSUE, IT IS A SAFETY RECALL ISSUE, THAT WAS NOT PROPERLY FIXED THE FIRST TIME. FORD NOW WANTS TO CHARGE ME $600 FOR PARTS AND LABOR FOR A REPAIR THAT SHOULD HAVE BEEN COMPLETED UNDER A SAFETY RECALL.

Exterior Lighting
Filed Jun 6, 2018NY

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NEWINS BAY SHORE FORD IN BAY SHORE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 4, 2018111,000 milesFL

DASHBOARDL LIGHT IS ON TOLD IT WAS AN AIRBAG PROBLEM

Air Bags
Filed May 29, 20188,210 milesNY

THE PASSENGER AIRBAG LIGHT STAYS ON AT ALL TIMES AFTER THE VEHICLE HAS BEEN STARTED.

Exterior Lighting › Headlights
Filed May 23, 2018130,000 milesMI

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

Air Bags
Filed Apr 26, 201860,000 milesFL

TAKATA RECALLAIRBAG LIGHT COMES ON AND FLASHES

Exterior Lighting › Headlights
Filed Apr 5, 2018116,000 milesFL

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEAD LIGHT FAILURE. *VA *TR

Electrical System
Filed Apr 1, 2018TX

THIS NOT MY VEHICLE. THIS IS A VEHICLE I FOUND FOR SALE ON AUTOTRADER.

Vehicle Speed Control
Filed Mar 27, 201824,500 milesCA

THE VEHICLE WILL NOT DISENGAGE CRUISE WHEN APPLYING THE BRAKES AT 50 MPH ON THE HIGHWAY. IN FACT IT WILL CONTINUE TO ACCELERATE UNTIL I HIT THE BRAKES HARD. I HAVE RECENTLY DISCONNECTED THE SYSTEM, WHAT A SHAME. I AM THE 2ND OWNER. I PURCHASED THIS VEHICLE IN SEPT 2017 WITH ONLY 20,109 MILES.

Vehicle Speed Control
Filed Feb 15, 201835,000 milesIL

THIS HAS BEEN A DANGEROUSLY RECURRING ENGINE ACCELERATING PROBLEM WHILE AT REST OR MOVING/COMING TO A STOP ON STREETS OR HIGHWAYS BUT ALWAYS WHILE ATTEMPTING TO BRAKE OR HOLD IN PLACE. THE BRAKES WON'T STOP IT, ONLY TURNING OFF THE IGNITION AND RESTARTING WORKS. BARELY AVOIDED SEVERAL ACCIDENTS, SO FAR. MY FORD DEALER HAS INSPECTED THE SYSTEMS AND MY FOOT PLACEMENTS WITH OUT FINDING A PROBLEM OR A SOLUTION. THERE ARE OVER 30 COMPLAINTS REGARDING THIS PROBLEM IN YOUR DATABASE, SOME WITH SERIOUS INJURIES. AFTER ALL THESE YEARS, HOW CAN THIS ISSUE BE ESCALATED BEFORE THERE IS A FATALITY? PLEASE RESPOND ASAP.

Engine
Filed Jan 30, 201839,000 milesNJ

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 5 MPH AND THEN DEPRESSING THE BRAKE PEDAL TO SLOW THE VEHICLE DOWN, THE VEHICLE ACCELERATED WITHOUT WARNING. TO AVOID CRASHING INTO THE PRECEDING VEHICLE, THE CONTACT WAS ABLE TO VEER TO THE RIGHT AND CONTINUE DRIVING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO PORTER FORD (600 OGLETOWN RD, NEWARK, DE 19711) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY MOTOR ASSEMBLY WAS STICKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

Exterior Lighting
Filed Dec 20, 2017145,678 milesNJ

HEAD LIGHTS GO ON AND OF BY ITSELF WHILE DRIVING

Exterior Lighting
Filed Dec 1, 2017126,000 milesTN

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. EACH TIME THE VEHICLE WAS DRIVEN, THE HEADLIGHTS FAILED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO BATES FORD (1673 W MAIN ST, LEBANON, TN 37087, PHONE: (615) 444-8221) WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. *TT CONSUMER STATED HEADLIGHTS UNEXPECTEDLY WOULD NOT SHINE.UPDATED 8/23/18*JB

Electrical System
Filed Nov 29, 2017109,000 milesKY

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), THE TAIL LIGHTS FAILED TO OPERATE WHEN THE HEADLIGHTS WERE TURNED FROM "AUTOMATIC" TO "ON". THE HEADLIGHTS WORKED, BUT THE TAIL LIGHTS DID NOT UNLESS THE BRAKES WERE BEING APPLIED. LEON RILEY FORD IN BENTON, KY (99 MAIN ST.) WAS NOTIFIED AND CONTACTED THE MANUFACTURER ABOUT PAYMENT FOR THE REPAIRS. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

Unknown or Other
Filed Nov 24, 2017NJ

AFTER STARTING ENGINE THE DASHBOARD AIR BAG WARNING LIGHT FLASHES 3 OR 4 TIMES AND THEN STAYS ON CONTINUOUSLY WHILE DRIVING THE CAR UNTIL THE VEHICLE IS SHUT OFF. .

Air Bags
Filed Oct 31, 201721,000 milesTX

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SEAT BELT PRETENSIONERS ON THE FRONT DRIVER AND PASSENGER SIDES MALFUNCTIONED AND THE SEAT BELT ASSEMBLY WOULD NEED TO BE REPLACED. GRIFFITH FORD SEGUIN (I-10 FRONTAGE RD, SEGUIN, TX) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE AND ANY REPAIR WOULD BE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

Exterior Lighting › Headlights
Filed Sep 25, 2017150,146 milesMS

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING, THE DRIVER AND PASSENGER SIDE HEADLIGHTS AND ALL OF THE INTERIOR LIGHTING FLICKERED ON AND OFF. THE VEHICLE WAS TAKEN TO GRAY-DANIELS FORD LINCOLN (201 OCTAVIA DR, BRANDON, MS 39042 (601) 825-2801) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MARSHALL FORD CO INC. (14843 HWY. 16 WEST, PHILADELPHIA, MS 39350 (601) 774-9222) WHERE THE VEHICLE WAS CURRENTLY LOCATED, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 150,146.

Electrical System
Filed Sep 5, 2017IL

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL REPAIR FROM A DEALER (COURT STREET FORD, 558 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914, (815) 939-9600) FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). SIX MONTHS AFTER THE REPAIR, THE LIGHTS FAILED TO FUNCTION FOR THE LOW BEAMS, HIGH BEAMS, AND DAY TIME RUNNING LIGHTS INTERMITTENTLY. THE DEALER WAS INFORMED SEVERAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT FELT AS IF THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE PART NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED THAT THE REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND ALSO INDICATED THAT THE PART STILL NEEDED TO BE REPLACED AFTER THE REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed Aug 7, 2017FL

PREVIOUSLY SHOWS AN OPEN RECALL FROM DEC. 2016 FOR CRACKING SOLDER ON HEADLIGHTS GOING INTO THE CIRCUIT BOARD. NEEDS A SOLUTION TO CORRECT SAFETY ISSUE.

Exterior Lighting
Filed Jul 26, 2017100,000 milesMI

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE HEAD LIGHTS FAILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 15V861000 (EXTERIOR LIGHTING) BUT THE REMEDY WAS STILL NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 100,000. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 25, 201764,863 milesOK

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE FRONTAL AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO JACK BOWKER FORD LINCOLN (LOCATED AT 2450 N 14TH ST, PONCA CITY, OK 74601) WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS CONTACTED AT (800) 521-4140 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 64,863. UPDATED 09/01/17*LJ UPDATED 9/8/2017*JS

Exterior Lighting
Filed Jul 19, 2017239,000 milesNC

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTNING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2017. THE DEALER NOR THE MANUFACTURER WERE CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE LIGHTS WERE GOING OUT INTERMITTENTLY UNTIL THE LAST THREE MONTHS THEY FAILED COMPLETELY WITHOUT WARNING. THE FAILURE MILEAGE WAS APPROXIMATELY 239,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Jul 19, 2017MS

MY CAR'S LIGHT MODEL HAS BEEN RECALLED BUT MINE FAILED BEFORE RECALL. I HAD IT REPARED LOCALLY BY A NON FORD SHOP. AT THE TIME OF MY RECALL I HAD OVER THE 250,000 MILES ALLOWED ON THE CAR. THE LOCAL FORD SHOP (WOOLWINE COLLINS MS) REFUSED TO REPAIR MY CAR OR REINBURSE ME FOR MY REPAIRS I HAD DONE ABOUT 6 MONTHS BEFORE THE RECALL. I CONTINUE TO GET NOTICES FROM FORD TO CORRECT THE PROBLEM BUT WHAT CAN I DO??

Exterior Lighting
Filed Jul 17, 2017MI

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LINCOLN OF TROY DEALER (LOCATED AT 1950 W. MAPLE ROAD, TROY, MI 48084, TEL: (248) 643-6600) TO BE REPAIRED ON SEVERAL OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 10, 201782,000 milesVA

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CAUSED THE VEHICLE TO FAIL THE STATE INSPECTION. THE VEHICLE WAS TAKEN TO ALLEN TIRE INCORPORATED (4110 WEST HUNDERE ROAD CHESTER, A 23131 PHONE (804-748-6471) WHERE A FAILURE CODE WAS LOCATED AT THE SEAT BELT PRETENSIONER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NOT A RECALL FOR THE FAILURE AND THE VEHICLE WARRANTY HAD EXPIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000....UPDATED 08/31/17 *BF *CN

Air Bags
Filed Jul 9, 201793,000 milesFL

THE LIGHT FOR THE AIR BAG BLINKS AND WILL NOT STOP AS LONG AS THE SWITCH IS ON, THE MANUALIN THE CAR IS NO HELP OR IF IT HAS A FIX BUT SAYS IT IS DANGEROUS IN CASE OF AN ACCIDENT IT MAY NOT WORK.

Electrical System
Filed Jun 28, 2017NY

VEHICLE AT TIMES WITH MY FOOT ON THE BRAKE PEDAL,JUST STARTS TO ACCELERATE FOR NO REASON WHEN I STOP A LIGHT OR IN TRAFFIC.

Air Bags
Filed Jun 26, 201770,000 milesNC

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE SEAT BELTS FAILED TO FUNCTION PROPERLY IN THE VEHICLE. IN ADDITION, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE HAD NOT YET BEEN DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR A RESPONSE TO SCHEDULE A REPAIR SOLUTION WITH A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Exterior Lighting
Filed May 9, 201778,000 milesMO

DEC 21,2015 MANUFACTURER RECALL NUMBER15S39 NHTSA RECALL NUMBER15V861000 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE NOT COMPLETED IN A TIMELY MANNER, IT HAS BEEN 17 MONTHS SINCE RECALL NOTICE.

Visibility/Wiper
Filed May 4, 2017149,000 milesAR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS FAILED. THE CONTACT REMOVED THE FUSE AND REPLACED IT TO RESTART THE WIPERS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE MOTOR WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.

Exterior Lighting
Filed Apr 4, 2017NV

THE LIGHTING CONTROL MODULE (LCM) IS TO BE REPLACED AND THE OWNER IS TO BE NOTIFIED WHEN THE PART IS TO BE AVAILABLE FOR REPLACEMENT. THE RECALL DATE WAS DECEMBER 21, 2015-RECALL NUMBER: 15V861000. IT APPEARS THAT THE FORD COMPANY IS TAKING TOO MUCH TIME AND DOESN'T PLAN TO CORRECT THIS PROBLEM. THE PROBLEM SHOULD HAVE BEEN FIXED IN A TIMELY MANNER.

Service BrakesCrash
Filed Mar 2, 2017130,000 milesVA

VEHICLE WOULD NOT STOP WHEN FOOT BRAKE WAS APPLIED. WHEN BRAKE WAS APPLIED VEHICLE LUNGED FORWARD. DRIVING ON A MAIN ROAD, PASSING THROUGH A SCHOOL ZONE AND APPROACHING A STOP LIGHT. THIS WAS THE SECOND TIME VEHICLE WOULD NOT STOP IN THE PAST TWO MONTHS. I HIT THE REAR OF ANOTHER VEHICLE DAMAGE OCCURED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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