1998 Mercury Grand Marquis complaints

CONSUMER STATED THE PASSENGER'S SIDE FRONT SEAT BELT RETRACTOR WILL NOT RELEASE THE BELT. THE CONSUMER TRIED PULLING THE SEAT BELT OUT OF RETRACTOR, INSTEAD THE SEAT BELT BEGAN TO RETRACT TIGHTER AND TIGHTER. CONSUMER HAD TO BE CUT OUT OF SEAT BELT. *AK CONSUMER HAD TO CUT THE SEAT BELT TO BE RELEASED. THERE WERE TWO RECALLS PERTAINING TO THE SEAT BELTS BUT THE CONSUMER'S VEHICLE WASN'T INCLUDED. *PH *JB

THE WHOLE CAR WOULD RATTLE IF YOU WOULD HIT A BUMP LIKE IT WAS GOING TO FALL APART TOOK IT TO A TRUSTED REPAIR SHOP THEY SAID IT WAS BODY MOUNTS THE CAR ONLY HAD 15,000 MILES ON IT THE DEALER SAID THAT THE BODY MOUNTS ARE NOT UNDER WARRANTY THEN I HAD TO PAY $900.00 TO REPLACE THEM. I AM VERY UPSET AND WILL NEVER BUY ANOTHER FORD PRODUCT!!!!*AK

THE INNER AND OUTER TIE ROD ENDS HAVE BEEN REPLACED AS WELL AS THE UPPER AND LOWER BALL JOINTS. *MR *SCC *NLM

LIGHT SWITCH FAILS WHILE LIGHTS ARE ON HIGH BEAM FOR ONE TO TWO HOURS. HAS HAPPENED FOUR TIMES WHILE DRIVING AT 70 MPR ON INTERSTATE 95.ALL INTERIOR AND EXTERIOR LIGHTS BLINK OFF, THEN BACK ON, THEN OFF SEVERAL TIMES BEFORE PULLING TO SIDE OF ROAD... HAS NOT HAPPENED WHILE USING LOW BEAMS. STRIKES FEAR IN ME AND FAMILY EACH TIME IT HAPPENS... I UNDERSTAND IT COMMON TO MY YR AND MAKE...WHAT TO DO??

CONSUMER STATES WHILE DRIVING DOWN A ROAD TIE ROD FELL DOWN AND CONSUMER LOST CONTROL OF VEHICLE, WHEELS WERE LOOSE COULD NOT STEER. TOOK TO DEALER, DEALER STATED TIE ROD WAS WORE AND FELL OFF. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

CONSUMER STATES THAT THE EXTERIOR OF THE HEADLIGHTS ARE FOGGING UP, CAUSING POOR VISIBILITY.

WHILE DRIVING AT 50MPH ON FLAT SURFACE AND WITH NO WARNING VEHICLE SHUT OFF. CONSUMER HAD TO PULL OVER. *AKCONSUMER LOOKED THROUGH THE MANUAL AND FOUND AN ARTICLE EXPLAINING WHAT TO DO WHEN THE VEHICLE IS BUMPED AND FUEL SHUT OFF. THE VEHICLE WAS NEVER BUMPED. CONSUMER FOLLOWED THE INSTRUCTIONS AND THE VEHICLE STARTED BACK UP IMMEDIATELY AND HAS BEEN RUNNING SINCE. *JG

AIRBAG DID NOT DEPLOY, HIGHWAY CRASH, TRAVELLING AT 65 MILES PER HOUR. FRONT DRIVER'S SIDE DAMAGE, HAVEN'T HEARD A $ AMOUNT FROM INSURANCE YET. SEAT BELT SAVED MY SON'S LIFE. NO AIRBAG DEPLOYMENT. *AK

CONSUMER STATED WHILE DRIVING A CHATTER NOISE COULD BE HEARD, UPON INSPECTION OF THE VEHICLE, CONSUMER NOTICED THAT THE RIGHT REAR BRAKE CALIPER PISTON WAS ALMOST FULLY OUT OF ITS CYLINDER AND JAMMED SLIGHTLY IN A COCKED POSITION, THE INNER BRAKE PAD LINING WAS COMPLETELY WORN AWAY WITH ITS METAL MOUNT GRINDING AWAY INTO THE BRAKE DISC, CONSUMER TOOK THE VEHICLE TO THE DEALER AND HAD THE 2 REAR DISC AND RIGHT REAR CALIPER REPLACED, CONSUMER BELIEVES THERE IS A SERIOUS DESIGN FLAW WITH THE ABS-TRAC CONTROL BRAKE SYSTEM THAT WOULD CAUSE SUCH A FAILURE.*JB

THE CONSUMER EXPRIENCED PROBLEMS WITH GOODYEAR EAGLE (P225/50R16 EAGLE LS 706449034) AND (P225/60R16 EAGLE LS BSB 706517492) TIRE TREAD DELAMINATION. *TT *SCC

WHILE DRIVING 5MPH AND BACKING INTO DRIVEWAY INNER TIE ROD CONNECTION BROKE ON RIGHT WHEEL. DEALER CONTACTED.*AK *TT

SEAT BELT RETRACTION ON BOTH DRIVER & PASSENGER SIDE IS EXTREMELY SLUGGISH. CONSEQUENTLY, THE BELT SLACK FREQUENTLY GETS CAUGHT IN THE DOOR WHEN IT'S CLOSED, AND THUS PROVIDES NO PROTECTION FOR OCCUPANTS IF A CRASH OCCURRED. I COMPLAINED TO FORD DEALERS BUT THEY CLAIMED WARRANTY WAS ONLY PROVIDED UP TO 5/50,000 ON SAFETY EQUIPMENT. IN MY OPINION, THIS DEFECT IS NO DIFFERENT THAN SEAT ANCHORS COMING LOOSE AND THE BELT RETRACTORS SHOULD BE REPLACED AT THE DEALERS EXPENSE. I WOULD APPRECIATE YOUR RESPONSE. *AK

WINDSHIELD WIPER MOTOR IS NOISY. WINDSHIELD WIPERS ARE SCRAPING WINDSHIELD. MECHANIC INSPECTED MOTOR, AND SAID IT NEEDED TO BE REPLACED.*AK

WHILE DRIVING AT NIGHT BATTERY LIGHT ON THE INSTRUMENT PANEL WILL ILLUMINATE FOR FIVE TO TEN SECONDS INTERMITTENTLY. DEALERSHIP HAS EXAMINED VEHICLE, BUT COULD NOT REPRODUCE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

WHILE TRAVELING IN TRAFFIC VEHICLE STALLED WITHOUT ANY INIDCATION, AND LOST ABILITY TO STEER AND BRAKE . THIS HAS OCCURRED 6 TIMES IN LAST 3 MONTHS. PLEASE PROVIDE FURTHER INFORMATION.*AK

WAS TRAVELING ABOUT 60MPH ON A PAVED COUNTRY ROAD, WHEN HEADLIGHTS WENT OUT WITHOUT PRIOR WARNING, DEALERSHIP WAS AWARE OF PROBLEM. *AK CONSUMER STATED LIGHTS FLASHED ON AND OFF SEVERAL TIMES, THE LIGHTS WERE THEN TURNED OFF AND TURNED BACK ON AGAING, THEY FLASHED ABOUT 2 MORE TIMES AND THEN REMAINED ON.*SLC

WHILE DRIVING FUEL PUMP FAILED AND VEHICLE STALLED. *AK

POWER STEERING RESERVOIR HOSE SEPARATED, CAUSING LOSS OF VEHICLE CONTROL WHICH RESULTED IN A COLLISION. DRIVER SUSTAINED MINOR INJURIES. DEALER HAS BEEN NOTIFIED.*AK

VEHICLE STARTED DOWN SHIFTING WHILE TRAVELING ON WET PAVEMENT UP A SLIGHT INCLINE WITH THE CRUISE CONTROL ENGAGED. ACCELERATOR PEDAL WENT TO THE FLOOR. CONSUMER TRIED TO DISENGAGE CRUISE CONTROL BY PUMPING THE BRAKES, BUT THE CAR BEGAN TO SLIP AND ENGINE BEGAN TO RACE. PLEASE PROVIDE FURTHER DETAILS.*AK

WHILE DRIVING ON THE HIGHWAY AT 65 MPH, BLACK TOXIC SMOKE SUDDENLY STARTED BELLOWING OUT FROM AROUND THE RADIO AREA IN THE CENTER DASHBOARD. A LOUD RAPID CLICKING SOUND WAS ALSO HEARD. UPON REALIZING WHAT WAS GOING ON, I STEERED THE CAR SAFELY OFF THE HIGHWAY RAMP AND SHUT THE VEHICLE OFF. I INSPECTED THE ENGINE UNDER THE HOOD AND FOUND NOTHING WRONG. UPON A 15 MIN SHUTDOWN I RESTARTED THE ENGINE AND BOTH THE SMOKE AND CLICKING SOUND HAD CEASED SO I DROVE THE CAR TO THE DEALER. ON 28 DEC 00 THE MERCURY DEALER ONLY REMOVED THE RADIO AND GLOVEBOX AND NOTED NOTHING ABNORMAL. AS A CONSUMER I AM NOT SATISFIED, THIS IS A SAFETY CONCERN THAT NEEDS TO BE ADDRESSED.*AK

WHILE DRIVING AT NIGHT ON THE HIGHWAY AT 65 MPH TOXIC BLACK SMOKE AND A LOUD CLICKING SOUND SUDDENLY APPEARED FROM THE CENTER CONSOLE. I STEERED THE VEHICLE OFF THE ROAD AND SHUT THE VEHICLE DOWN APPX.10 MIN. ON RESTART THE VEHICLE SMOKE & CLICKING SOUND CEASED. DEALER REMOVED RADIO AND GLOVE COMPARTMENT BUT COULD NOT DETECT ROOT CAUSE OF THE INCIDENT. NO CORRECTIVE ACTION CONDUCTED. CONSUMER REQUIRED TO PAY ALL COSTS RELATED TO INCIDENT.*AK

WHEN HEADLIGHTS ARE NEEDED AT NIGHT OR IN RAINY WEAHTER CONDITIONS HEADLIGHTS ARE VERY DIM, CAUSING POOR DRIVER VISIBILITY. ALSO, NOTE HEADLIGHTS LOOK LIKE FOG IS IN THE BULBS. CONSUMER HAS REPLACED HEADLIGHTS; BUT, PROBLEM IS STILL OCCURRING. *AK WHEN THE HEAD LIGHT ASSEMBLY WAS REPLACED, THE PROBLEM SEEMED SOLVED, BUT THE PLASTIC LENSE COVER FOGGED UP AGAIN. ALSO THE LOW BEAM LIGHTS APPEAR BRIGHTER THAN HIGH BEAM. *YH

THE DRIVER'S DOOR WILL NOT STAY OPEN ON AN INCLINE, CONSUMER HAS HAD ANKLE CAUGHT TWICE. *MJS

STEERING WHEEL LOCKS UP OCCASIONALLY. *SLC

WHEN DRIVING OR TURNING CORNERS, ENGINE DIES. INTERMITTENT.*AK

CONSUMER WAS LEASING A VEHICLE THAT EXPERIENCED ENGINE STALLING PROBLEMS, CONSUMER ENDED UP LOSING MONEY TO GET OUT OF THE LEASE TO GET INTO A SAFER VEHICLE. *SLC

WHILE DRIVING REAR WINDOW EXPLODED WITHOUT A COLLISION. CAUSE UNKNOWN.*AK THE REAR GLASS SHUTTERED COMPLETELY WHILE TRAVELING. THE RIGHT REAR TIRE BLEW OUT. *YH

HEADLIGHT LENS DETERIORATED AND CAUSED LIGHTS TO PROJECT POORLY WHEN USED. DEALER NOTIFIED AND REFUSED TO ASSIST IN THIS MATTER, ASKING NHTSA TO LOOK INTO THIS MATTER. *AK

CONSUMER WAS INVOLVED IN AN ACCIDENT IN WHICH THE SEAT BROKE. *SLC

FUEL GAUGE HUNG ON FULL. *AK

WHILE DRIVING UP A HILL SHIFTING INTO SECOND GEAR, AND WHEN MOVING PAWL BACK TO DRIVE, IT WON'T BE ABLE TO DO SO. ALSO, ENGINE WILL STALL, AND THERE WILL BE NO POWER STEERING OR BRAKES. THEN, SHIFTING TO NEUTRAL AND MOVING VEHICLE SO THAT IT COULD START WORKING AGAIN. *AK

AFTER REPLACING SEVERAL COMPONENTS OF THE ELECTRICAL SYSTEM INCLUDING PCM, TWO POWER PACKS AND A WIRE HARNESS INSTALLED AND THE VEHICLE STILL DOES NOT START.

WHEN DRIVING THERE IS A RUBBING NOISE COMING FROM WHEELS LOCKING MECHANISM AND THE HUB:CAPS. DEALER HAS BEEN CONTACTED. *AK

TIRES FAILED, ONE TIRE WAS SO BAD YOU COULD FEEL IT SLIP IN A LEFT TURN ON THE HIGHWAY, REPLACE TIRE 3 TIMES, TOLD VEHICLE NEEDED TO BE BALANCED, REPLACE RIGHT FRONT TIRE, THIS RESOLVED THE SLIP ON THE LEFT TURN, LEFT FRONT TIRE PULL TO THE LEFT. P225/60 TRX16 ALL SEAS.

TRANSMISSION SURGES SEVEREL TIMES WHEN GOING INTO OVERDRIVE. *AK

UPON AN EARLY MORNING START CONSUMER NOTICED FUMES/ODOR WITHIN THE PASSENGER'S COMPARTMENT. ALSO, THE PROBLEM OCCURRED WHEN THE HEATER WAS BEING USED. CONSUMER CONTACTED THE DEALER, DEALER WAS UNABLE TO DETERMINE THE CAUSE. *AK.ET.

WHILE TRAVELING COULD NOT KEEP VEHICLE CENTERED TO ROAD WHILE STEERING. DEALER HAS BEEN CONTACTED. NO POSITIVE FEEDBACK WHILE GOING STRAIGHT, VEHICLE TENDS TO WANDER, NO "ON-CENTER" FEELING.. *AK

DRIVER'S DOOR WOULD SHUT DOWN WHENEVER VEHICLE WAS PARKED ON AN INCLINE. DOOR WOULD ALWAYS CLOSE ON THE PERSON EXITING OUT ON THAT SIDE, AND COULD CAUSE PERSONAL INJURY. *AK

THE TIRE NOISE IS SO LOUD THAT CONSUMER WOULD NOT HEAR AN EMERGENCY VEHICLE SIREN WHILE DRIVING (MICHELIN P225/60R16 97S M+S SYMMETRY XGREEN ALL SEASON AT 35PSI).*ET

THE SAME CONDITION HAPPENED ON 12/99. I REPORTED THIS TO THE SERVICE DEPT.AT BILL SMITH FORD AND THEY REPLACED A PART THAT CONTROLED THE HIGH BEAMS. IT HAPPENED AGAIN 11/99 DRIVING ON HWY 85 AT APPROX. THE SAME AREA. BOTH TIMES I WAS DRIVING AT NIGHT (11PM) WITH THE HIGH BEAMS ON WHEN WITHOUT ANY WARNING ALL THE LIGHTS WENT OFF. I TURNED OFF THE HIGH BEAMS AND THE LIGHTS CAME ON. I BELIEVE THAT THIS IS A SERIOUS PROBLEM THAT YOU SHOULD INVESTIGATE. I HAVE AN APPOINTMENT TO HAVE THE CAR REPAIRED. *AK

WHILE DRIVING AT 55 MPH STEERING WHEEL SUDDENLY STARTED MOVING FRM SIDE TO SIDE, CAUSING LOSS OF VEHICLE CONTROL, RESULTING IN CRASH. *AK

THE VEHICLE WAS SITTING FOR 2 DAYS AND A STRESS CRACK DEVELOPED IN THE WINDSHIELD. DEALER REPLACED WINDSHIELD AFTER FINDING OUT THE WRONG WINDSHIELD WAS INSTALLED. *AK

WHILE DRIVING VEHICLE WOULD STALL FOR NO REASON. IF AT A STOP SIGN/LIGHT & IDLING, WOULD SHUT ITSELF DOWN. BEEN TO DEALER TWICE FOR STALLING & MECHANIC CANNOT LOCATE CAUSE OF PROBLEM. ITS AN INTERMITTENT PROBLEM. *AK

THE LIGHTING CONTROL MODULE SOUNDS LIKE THE SIGNAL SWITCH IS ON ALL THE TIME. WAS INFORMED BY MECHANIC PARTS ARE ON BACK ORDER. WILL NOTIFY OWNER WHEN PARTS ARE AVAILABLE. *AK

THE PARTS FOR THE LIGHTING CONTROL MODULE IS ON BACK ORDER. NEITHER DEALER OR MANUFACTURER KNOWS WHEN THE LIGHTING CONTROL MODULE PART WILL BE AVAILABLE. *AK

WHEN THE DOORS ARE OPENED THERE IS NO SPRING RESISTANCE. THE DEALER HAS BEEN NOTIFIED. *AK

ABS BRAKES FAILED DURING EMERGENCY STOP RESULTING IN COLLISION, NO DEPLOYMENT OF AIR BAGS DURING COLLISION. MJS

SEAT BELT BUCKLE DOES NOT RELEASE PROPERLY, CONSUMER WAS STUCK IN SEAT BELT AND NEEDED TO GO TO SERVICE DEPT TO GET RELEASED. MJS

CONSUMER WAS INVOLVED IN A 35 MPH FRONTAL COLLISION IN WHICH DRIVER'S AND PASSENGER'S AIR BAGS DID NOT DEPLOY. *AK *ML

WHEN APPLYING THE BRAKES FRAME LIFTS UP AND SHAKES ON THE RIGHT SIDE DUE TO THE BOLTS STRIPPING ON THE VEHICLE. THIS CAN CAUSE THE BODY OF THE VEHICLE TO SEPARATE FROM THE VEHICLE IN A VEHICLE CRASH. DEALER HAS VEHICLE. *AK