2002 Mercury Cougar complaints

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 30 MPH, THE FRONT PASSENGER SIDE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE ROAD CONDITIONS WERE NORMAL. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED VIA AMBULANCE TO THE EMERGENCY ROOM. SHE WAS NOT WEARING A SEAT BELT AND SUSTAINED A HEAD INJURY AND RECEIVED STITCHES TO HER LIP. THE CURRENT AND FAILURE MILEAGES WERE 86,000. *UPDATED 12/12/2007 *BF THE CONSUMER WANTS TO KNOW WAS THERE A MALFUNCTION WITH THE AIR BAGS? UPDATED 12/12/07 *TR

MY DAUGHTER HIT THE BACK OF A SCHOOL BUS IN MAY OF 2006 IN WHICH THE AIR BAGS DID NOT DEPLOY. LAST NIGHT SHE BARELY SCRAPED HER RIM ON A CURB AND BOTH AIR BAGS WENT OFF AND CRACKED THE WINDSHIELD. THIS MUST HAVE BEEN FAULTY AIR BAGS FROM THE START BECAUSE THEY SHOULD HAVE WENT OFF IN THE FRONT END COLLISION SHE HAD, AND SHOULD NOT OF RELEASED WHEN SHE HIT HER RIM ON A CURB. *TR

MY CAR IS HESITATING, WITH SURGING AND LOSS OF POWER, JUST AS THE "RECALL" STATES. HOWEVER, UPON CALLING FORD AND DEALERSHIPS, I FIND OUT THAT ALTHOUGH THE RECALL THAT HAS BEEN ISSUED IS FOR MY CAR AND HAS THE EXACT PROBLEMS THAT ARE STATED, ACCORDING TO FORD THERE IS NO RECALL AND IT WILL NOT BE FIXED. *TR

I DISCOVERED INFO REGARDING RECALL ON MY 2002 MERCURY COUGAR FUEL SYSTEM ON LINE AFTER RESEARCHING SLUGGISHNESS AND EGR FAILURE IN EMISSIONS TEST. I CALLED FORD FOR INFO ON RECALL AND DISCOVERED THEY WILL NOT HONOR IT ON MY VEHICLE. *JB

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT ANY RATE OF SPEED, THE VEHICLE WILL HESITATE, SURGE, AND LOSE POWER. THE DEALER STATED THAT THE VEHICLE IS NOT A PART OF RECALL # 04V421000 (FUEL SYSTEM, GASOLINE). THE VIN AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 69,470 AND FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGE WERE 77,000. WHILE DRIVING THE VEHICLE THE CONTACT TRIED TO ACCELERATE BUT THE VEHICLE TOOK A LONG TO SHIFT UP TO SPEED. OFTEN TIMES THE VEHICLE WOULD STUTTER AND HESITATE. THE VEHICLE HAD BEEN TAKEN TO THE DEALER, AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V421000 DUE TO THE VIN. *AK

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT'S VEHICLE HAD THE SAME PROBLEMS STATED IN RECALL # 04V421000, REGARDING THE FUEL SYSTEM. THE CONTACT STATED THAT THE VEHICLE HAD A SLOW START AND STALLED WHEN BACKING OUT OF THE DRIVEWAY. THE VEHICLE WAS KEPT PARKED FOR ONE DAY AND THEN RESTARTED BY THE CONTACT. AFTER A WEEK OF DRIVING THE VEHICLE IT STALLED WHILE IDLING AT A STOP SIGN. THE CONTACT STATED THAT THIS WAS AN INTERMITTENT FAILURE, AND THAT THE VEHICLE ALWAYS HAD A SLOW START. THE DEALER STATED THAT THE VIN EXCLUDED THE VEHICLE FROM THE RECALL. THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 98,900.*AK

VEHICLE HAS BEEN WELL MAINTAINED. TRANSMISSION WAS SHIFTING POORLY AND SUDDENLY SAME DAY, REVERSE WILL NOT ENGAGE, ALSO NO 1ST OR 2ND GEAR WORKING. *JB

I OWN A 2002 MERCURY COUGAR VIN[XXX]. IN 2/06 MY CAR BEGAN TO INTERMITTENTLY HESITATE WHEN ACCELERATING. OVER A FEW WEEK'S TIME, THE PROBLEM WORSENED TO THE POINT THAT THE CAR WOULD HESITATE, THEN SURGE AHEAD, AND COULDN'T BE CONTROLLED. ON 3/7/06, I WAS DRIVING ON I-95 IN S. FLA., AND MY CAR HESITATED AND SURGED IN RUSH HOUR TRAFFIC. THE SURGING CAUSED A NEAR MISS WITH THE CAR AHEAD OF ME. THE CAR SPUTTERED AND I PULLED OFF TO THE SIDE OF THE INTERSTATE. ON THE SHOULDER, THE CAR BACKFIRED, THEN SHUT OFF. I TURNED OFF THE IGNITION, WAITED 15 MINUTES, THEN RESTARTED THE CAR. THE ENGINE RAN, SO I CONTINUED ON MY WAY. WITHIN 15 MINUTES, THE HESITATION AND SURGING STARTED AGAIN. AT THIS POINT, I DROVE STRAIGHT HOME. ALONG THE WAY, THE CAR SHUT OFF 3 MORE TIMES. ONCE HOME, I CONTACTED MY DEALER, MAROONE LINCOLN MERCURY IN N. PALM BEACH, FLA. THE SERVICE ADVISOR TOLD ME THAT MY CAR WAS NOT COVERED UNDER ANY RECALL, AND I WOULD HAVE TO PAY FOR REPAIRS. I THEN CONTACTED FORD MOTOR COMPANY WHO MADE NOTE OF MY COMPLAINT AND TOLD ME OF A SAFETY BULLETIN FOR THE 2002 MERCURY COUGAR FUEL DELIVERY MODULE. HOWEVER, I WAS TOLD MY CAR WOULD NOT BE REPAIRED UNDER THE SAFETY CAMPAIGN BULLETIN. I CONTACTED A LOCAL REPAIR SHOP, WYNN PERFORMANCE IN BELLE GLADE, FLA. FOR THEIR DIAGNOSIS. WYNN PERFORMANCE VERIFIED THAT MY CAR WAS HESITATING AND SURGING AND THAT A SAFETY BULLETIN EXISTED FOR MY CAR'S MODEL YEAR. WYNN PERFORMANCE OBTAINED A GENUINE FORD MOTOR COMPANY FUEL DELIVERY MODULE AND REPLACED

NO PROBLEMS OR INDICATORS OF ANY PROBLEMS OR ISSUES. WAS DRIVING VEHICLE ON HIGHWAY AND CAR LOSS POWER. WAS ABLE TO PULL OFF TO SIDE OF ROAD. HAD VEHICLE EXAMINED AND WAS TOLD THE ENGINE SEIZED. HAD SECOND OPINION, AND MECHANIC DRAINED THE OIL AND SAID THERE WAS METAL SHAVINGS IN OIL, COULD NOT GIVE REASON AS TO WHAT CAUSED ENGINE TO LOCK UP. HAVE TO REPLACE THE ENGINE. WARRANTY EXPIRED. WAS TOLD FORD WOULD NOT COVER. HAD LESS THAN 45,000 MILES ON VEHICLE - THIS IS A DEFECTIVE OR MISBUILT MOTOR. *NM

DT: THE CONTACT STATED THE SEAT BELT CLIPS WILL NOT CLIP. DEALERSHIP OR MANUFACTURER HAS NOT BEEN CONTACTED. *AK

DT: THE CONTACT STATED FUEL PUMP FAILED AND HE HAD IT REPLACED ONCE. THERE WAS NHTSA 04V421000. HOWEVER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED HIM THE RECALL DID NOT INCLUDE THIS VEHICLE DUE TO VIN. *AK

DT: CONTACT STATED THE HEATER BLOWER DISCONNECTED FROM UNDERNEATH THE DASHBOARD. THE DEALER SAID THE BLOWER MOVED FROM THE ATTACHMENT GROOVES, CAUSING IT TO DISCONNECT. THE SERVICE DEALER RECONNECTED THE BLOWER. THIS CORRECTED THE PROBLEM. *AK

DT: THE CONTACT STATED THERE WAS RECALL 04V4210000 CONCERNING FUEL PUMP FAILURE FOR THE YEAR, MAKE, AND MODEL OF VEHICLE, BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CAR WAS LEAKING AS THOUGH IT WAS RUNNING OUT OF GASOLINE. THE SERVICE DEALER STATED THE FUEL PUMP AND FUEL FILTER NEEDED TO BE REPLACED. THE SERVICE DEALER REPLACED THE FUEL PUMP AND FUEL FILTER. THIS DID REMEDY THE PROBLEM. THE SERVICE DEALER AND MANUFACTURER CONCLUDED THAT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK

DT: THE CONSUMER OWNS A 2002 MERCURY COUGAR. THE CONSUMER STATED THAT THE VEHICLE HESITATED INTERMITTENTLY FOLLOWED BY A LOSS OF POWER. WHILE THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE IT STALLED IN THE MIDDLE OF TRAFFIC. NONE OF THE WARNING INDICATORS INFORMED THE CONSUMER'S DAUGHTER THAT THE ENGINE WAS GOING TO STALL. THE VEHICLE WOULD NOT RESTART, IT WAS TOWED HOME. THE VEHICLE WAS LATER TOWED TO A LOCAL REPAIR SHOP ,AND THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED, AND THERE WAS NO GASOLINE FLOWING TO THE ENGINE. RECALL 04V421000 HAD BEEN ISSUED FOR THIS YEAR, MAKE, AND MODEL, BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. THE CONSUMER WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. *SC *AK

I PURCHASED THIS 2002 MERCURY COUGAR 9 DAYS AGO AND THE TRANSMISSION STARTED HESITATING IN OVERDRIVE, SO I TURNED O/D OFF AND IT WAS FINE. WHEN I GOT HOME I TRIED TO PUT IT IN REVERSE AND IT WOULDN'T MOVE. I TRIED TO PUT IT IN NEUTRAL AND IT MOVED FORWARD. I RECENTLY DISCOVERED THAT I WAS NOT THE ONLY ONE, I HAVE SEEN REPEATED ACCOUNTS OF THIS SAME A/T FAILURE ON THIS SAME YEAR & MODEL ON THE INTERNET INCLUDING THIS SAME COMPLAINT FORUM. I ALSO DISCOVERED THIS WAS A RESULT OF MERCURY'S POOR ENGINEERING IN THE OVERDRIVE GEAR, AND THE PLASTIC VALVE BOX (USED FOR GEAR SELECTION) INSIDE THE TRANS AXLE. I WOULD APPRECIATE MERCURY MOTOR COMPANY PAYING FOR THE REPAIRS. I WOULD NOT HAVE PURCHASED A VEHICLE TO EXPECT COSTLY REPAIRS DUE TO ENGINEERING MISTAKE OR POOR DESIGN. *NM

MY 2002 MERCURY COUGAR, STARTED GRINDING IN THE THIRD GEAR. I TOOK IT TO MY DEALER AND THEY QUOTED ME 1500.00-2500.00 AS AN ESTIMATE REPAIR. I WAS UNABLE TO AFFORD THE COST, SO I HAD TO DRIVE SKIPPING THE THIRD GEAR POSITION. THE SAFTEY ISSUE INVOLVED IS THAT IT IS HARD TO GET ON THE CALIFORNIA RAMPS AT A GOOD SPEED TO KEEP FROM CAUSING A WRECK. COME TO FIND OUT, MERCURY MADE THIRD GEAR WRONG WHEN IT WAS BUILT IN THE FACTORY. SUPPOSEDLY, A LOT OF MERCURY COUGARS ARE COMING BACK WITH THE SAME PROBLEMS IN THIRD GEAR. I FEEL THAT IT IS MERCURY'S DUTY TO RECALL THIS ISSUE WITH THE TRANSMISSIONS. IT WAS THEIR FAULT IN THE FIRST PLACE, AND THEY SHOULD FIX THE PROBLEM. THANK THE LORD THAT NOTHING HAS HAPPENED TO ME OR SOMEONE ELSE WITH THIS ISSUE (AS FAR AS A WRECK). BUT THERE ARE OTHER COUGARS OUT THERE.

THE CONSUMER REQUESTED REIMBURSEMENT FOR HAVING THE FUEL PUMP REPLACED ON HER 2002 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE VEHICLE DIED WHILE IN MOTION AND THE ENGINE LIGHT HAD COME ON. *SC

SINCE THE CAR WAS PURCHASED NEW IN SEPTEMBER 2003, THE TIRES HAVE BEEN A CONSTANT BATTLE. NOW AS THE CAR HAS REACHED 16,000 MILES, ONE TIRE HAS FAILED COMPLETELY, WHILE TWO OTHERS ARE NOT IN GREAT CONDITION.*AK 3 TIRES HAVE BEEN PUNCTURED BY SMALL ROUND PEBBLES FOUND CLOSE TO MY HOME. ONE TIRE THE STEEL BELT ACTUALLY SNAPPED ON THE FREEWAY, CAUSING MINOR TREAD SEPERATION AND INSTANT PRESSURE LOSS. THE INCIDENT WAS CONTROLLABLE AND TRAFFIC WAS LIGHT, RESULTING IN NO ACCIDENT. I HAVE CONTACTED BF GOODRICH ABOUT THE PROBLEMS WITH TIRES AND THEY ONLY OFFER TO REPLACE ONE AT A TIME WHEN THEY COMPLETELY FAIL. THEN THEY WILL ONLY GIVE 50% OFF ON ONE NEW TIRE. THE TIRES ARE OEM ON 2002 MERCURY COUGAR. BFGOODRICH COMP/TA P215/50R16 89V I REALLY FEEL IF ONE HAS ALREADY HAD A COMPLETE FAILURE AT 16,000 MILES AND THE OTHERS HAVE THERE OWN PROBLEMS, THAT A SECOND FAILURE IS POSSIBLE. MAYBE WITH WORSE RESULTS.

I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM

BOUGHT THE CAR IN 12/02 AND IN 7/04 ALMOST WHEN THE WARRANTY IS OVER THE TRANSMISSION FAILED. I WAS DRIVING ON THE STREET AND MY CAR HESITATED TO GO WHEN I PRESSED ON THE GAS PEDAL, WHEN IT FINALLY GRABBED THE GEAR IT JERKED ME TWICE. THE FOLLOWING DAY IT DIED ON ME AND IT WOULD DRIVE OR GO ON REVERSE. IT'S BEEN ON THE DEALERSHIP 3 TIMES SINCE 7/04 WITH MILEAGE OF 33,000. NEW CAR WARRANTY IS OVER IN 12/04 OR 35,000. NOT A GOOD CAR. IT'S BEEN DISCONTINUED. NO WONDER.

THE DRIVER'S SEAT WHEN IN SELECTED POSITION SLIDES BACKWARD AND FORWARD. IT NO LONGER LOCKS IN PLACE, CAUSING EXTREME DIFFICULTIES IN STOPPING AND TURNING. *JB

THE PLASTIC TUBE THAT RUNS FROM "VMV" VALVE THROUGH TH ESTEEL LINE TO THE FUEL TANK (WHICH HOUSES THE GAS EMISSIONS) IS RUPTURED. ACCORDING TO AN INDEPENDENT MECHANIC THIS IS A FAULTY DESIGN BY THE MANUFACTURER (LINCOLN-MERCURY) THAT AFTER THE TUBE IS REPLACED, IT WILL CONTINUE TO HAPPEN BECAUSE IT WILL RUB AGAINST THE OXYGEN SENSOR PLUG WHICH GETS VERY HOT.

6 MONTHS AFTER I BOUGHT THE CAR I NOTICED THAT AFTER FUELING THAT THE FUEL GAUGE STILL STAYED ON EMPTY AFTER A WHILE IT CORRECTED ITSELF BUT AFTER THAT NOW EVERYTIME THAT I PUT FUEL IN THE CAR IT REGISTERS EITHER EMPTY OR ONLY HALF FULL. THE DEALERSHIP TOLD ME THAT COUGARS ARE KNOWN FOR THERI FUEL PUMP PROBLEMS. UPON FURTHER INSPECTION OF THE CAR THEY STATED THAT THEY COULD FIND NOTHING WRONG AND TO WATCH AND NOT OVERFILL THE TANK. TO THIS DAY THE FUEL GAUGE IS STILL WRONG. AFTER THAT THE PAINT ON THE HOOD OF THE CAR STARTED PEELING. I TOOK IT TO THE DEALERSHIP AND AFTER SOME HARSH WORDS AND WEEKS OF WAITING THEY TOOK IT IN AND REPAINTED THE HOOD WHICH NOW IS A SLIGHTLY DIFFERENT COLOR THAT THE REST OF THE CAR. THEN 6 MONTHS AFTER THAT THE CAR STARTED HESITATING ON ACCELERATION AND WOULD SPIT AND SPLUTTER AND QUIT IN THE MIDDLE OF THE ROAD. I TOOK IT TO THE DEALERSHIP AND THEY PUT IT ON THE MACHINE AND FOUND THAT A COMPONENT IN THE COMPUTER WAS OUT SO THEY REPLACED IT. THEN ONE DAY AS I WAS DRIVING IT MY BREAK PEDAL WENT ALMOST ALL THE WAY TO THE FLOOR. I ALMOST HIT SEVERAL CARS TRYING TO GET IT STOPPED I HAD IT TAKEN TO A NEARBY GARAGE AND I HAD NO BREAK PADS ON THE FRONT OR THE BACK OF THE CAR ALSO I HAD TO HAVE MY ROTORS REPLACED( WHICH IS NOT COVERED BY A WARRANTY) HOWEVER, THERE WAS NO GRINDING NO WARNING, NOTHING TO INDICATE THAT A CAR WITH ONLY 20,000 MILES ON IT WOULD HAVE BRAKE PROBLEMS. AFTER THOSE WERE FIXED I WAS DRIVING TO CLASS ONE EVENING IN HEAVY RUSH HOUR TRA

WITH THE VEHICLE RUNNING FUEL GAUGE FAILED. CONSUMER DID NOT KNOW HOW MUCH FUEL THE VEHICLE HAD. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

WHILE DRIVING 75 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE, BUT WAS UNABLE TO RESTART IT. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL PUMP NEEDED TO BE REPLACED. CONSUMER HAD FUELL PUMP REPLACED FOUR TIMES. *AK

AS LISTED I HAVE A 2002 MERCURY COUGAR AND I HAVE EXPERIENCED ALL OF THE PROBLEMS (FUEL PUMP, STEERING COLUMN, AIRBAGS.......) I HAVE HAD THE CAR TOWED THREE TIMES AND HAVE BEEN TO THE DEALER ON 20 OCCASIONS.*AK

TOTAL FAILURE OF THE 5 SPEED MANUAL TRANSMISSION AT 4046 MILES. DEALER REFUSED REPAIR UNDER WARRANTY, AS DID FORD. SAID CAR WAS ABUSED WITH NO APPARENT VISABLE DAMGE TO CAR

ONCE THE CONSUMER IS INSIDE THE VEHICLE SHE CAN STRONGLY SMELL GAS FUMES. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

WE WERE DRIVING OUR VEHICLE ON THE INTERSTATE AND THE CAR STARTED TO HESITATE THEN ACCELERATE FAST IT DID THIS 6 TIMES. WE STOPPED AT A STORE AND PULLED IN FORWARD WHEN WE CAME BACK OUT AND STARTED THE CAR THE CAR WOULD NOT GO INTO THE REVERSE POSITION. THE CAR SOME HOW WAS FROZEN INTO DRIVE EVEN IF YOU PUT THE CAR INTO NEUTRAL. NOW OUR CAR IS AT ANOTHER DEALERSHIP WITH NO EXPLANATION WHY OR HOW THIS COULD HAVE HAPPENED. *JB

PURCHASED VEHICLE JANUARY 2003. IN MARCH AND MAY TOOK CAR TO DEALERSHIP FOR DRIVER SIDE WINDOW LEAK. SEAL REPLACED BOTH TIMES. IN JULY TOOK VEHICLE TO DEALERSHIP FOR WINDOW LEAKS TO BOTH DRIVER AND PASSENGER SIDES. THEY REPLACED BOTH SEAL TRIM PIECE, RETAINER ASSY. SIDE RAILS AND SEALED WITH SILICONE. CAR IS STILL LEAKING ON BOTH SIDES. *AK

CONSUMER STATED VEHICLE HESITATED BETWEEN GEARS AT ANY SPEED. SERVICE TECHNICIAN COULDN'T DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *PH

FUEL PUMP HAD FAILED, CAUSING TE VEHICLE TO SHUT OFF. DEALER NOTIFIED. *AK

WHILE DRIVING AT 40 MPH A VEHICLE AHEAD SLAMMED ON THE BRAKES AND CONSUMER HIT THE BRAKES AND THE VEHICLE JUMPED AND ACCELERATED WHICH CAUSED CONSUMER'S VEHICLE TO HIT THE VEHICLE AHEAD. DURING THIS, THE DRIVER SEAT BELT DID NOT RESTRAIN, AND THE AIR BAGS DID NOT DEPLOY.*AK

WHILE DRIVING, THE AUTOMATIC TRANSMISSION FAILED TO SHIFT PROPERLY. *JB

I HAVE A 2002 MERCURY COUGAR C2 THAT I PURCHASED MARCH OF 2002 AND I HAVE HAD NOTHING BUT PROBLEMS SINCE THE DAY I BOUGHT IT. WITHIN ONE YEAR OF MY PURCHASE I HAVE HAD ALL FOUR TIRES GO FLAT AND ADDITONAL FLATS ON TOP OF THOSE. MY FUEL PUMP ALSO WENT OUT ON ME APRIL 18TH WITH ONLY 18,000 MILES ON MY CAR. I HAVE ASKED TURNPIKE FORD, WHERE I PURCHASED THE VEHICLE, ON OCCASION TO COME AND GET MY CAR FOR ME TO FIX THE TIRE AFTER I HAD ALREADY PUT THE DOUGHNUT ON BUT THEY HAVE REFUSED TO DO SO AND TOLD ME THAT I WOULD HAVE TO CALL ROADSIDE SERVICE. I WOULD UNDERSTAND IF I WERE FAR FROM THE CAR LOT BUT MY WORKPLACE IS ONLY A FEW MILES AWAY. I CALLED ON ONE OCCASION TRING TO GET A NUMBER TO CALL MERCURY/FORD TO COMPLAIN TO THEM BUT THE SALES REP TOLD ME THAT SHE DOES NOT HAVE THAT NUMBER THAT I WOULD HAVE TO LOOK FOR IT MYSELF. I HAVE ALSO CALLED THE OWNERS OF THE LOT TO TALK TO THEM BUT I CAN NOT GET THEM TO RESPOND TO MY PHONE CALLS. I WAS JUST UPSET ABOUT THE PROBLEMS WITH THE CAR BUT NOW I AM ALSO UPSET ABOUT THE SERVICE THAT I AM RECEIVING OR IN MY CASE NOT RECEIVING. THANK YOU FOR YOU ATTENTION IN THIS MATTER.

FUEL PUMP WAS REPLACED TWICE BECAUSE FUEL GAUGE WAS NOT READING CORRECTLY. AFTER THE SECOND REPLACEMENT, WHILE DRIVING 70 MPH, VEHICLE SHUT DOWN AND WOULDN'T RESTART. VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT FUEL PUMP NEEDED TO BE REPLACED AGAIN. *AK *NM

WHILE TRAVELING ON HIGHWAY AT APPROXIMATELY 70 MPH, VEHICLE STALLS WITHOUT WARNING. THIS HAS HAPPENED 12 TIMES AT HIGH SPEEDS AND RESULTS IN LOSS OF POWER STEERING AND TWICE HAS RESULTED IN LOSS OF ALL ELECTRICAL POWER INCLUDING HEADLIGHTS. *JB

WHILE TRAVELING ON THE HIGHWAY THE VEHICLE SHUT DOWN WITHOUT PRIOR WARNING. AND THE VEHICLE WILL NOT RESTART AT ALL PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM

DURING A FRONTAL COLLISION A AIR BAGS FAILE DTO DEPLOY, RESULTING IN DRIVER SUSTAINING INJURIES. PH...*AK

CONSUMER DEPRESSED THE BRAKE PEDAL. THE VEHICLE HESITATED TO ACCELERATE, THEN IT ACCELERATED IN FULL THROTTLE. THIS RESULTED IN AN ACCIDENT. PLEASE PROVIDE MORE DETAILS. PH *TS

WHILE DRIVING WHEEL LOCKS,(WHICH WHEEL UNKNOWN)WHICH CAUSES THE BRAKE PAD TO WEAR ON ONE SIDE BEFORE THE OTHER(SIDE UNKNOWN). PLEASE PROVIDE MORE DETAILS. PH *TS

THERE WAS A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE WHEN GOING OVER BUMPS, THE FRONT SWAY BAR BUSHINGS HAD TO REPLACED, HOWEVER PRIOR TO THE THIRD REPLACEMENT, CONSUMER LOST CONTROL OF THE VEHICLE AND ENDED IN A DITCH. PH *JB

THE CONSUMER WISHES TO REPORT DIFFICULTY WITH BLIND SPOTS WHICH AFFECTS HER VIEW OF THE ENTIRE VEHICLE. THE CONSUMER WAS TOLD "THAT THE VEHICLES ARE BEING PULLED DUE TO THESE BLIND SPOTS". SHE HAS HAD SEVERAL CLOSE ENCOUNTERS WITH EITHER HITTING ANOTHER VEHICLE OR BEING STRUCK BY ONE. PLEASE DESCRIBE DETAILS TS

ON APPROX. THE 15TH OF MARCH, MY DAUGHTER LOST ALL POWER IN CAR WHILE DRIVING THROUGH LUNCH TRAFFIC IN TOWN AND WAS NEARLY REARENDED BY A PETROLUEM TANKER. WE BROUGHT CAR IN TO DEALERSHIP. THEY RAN A BATTERY TEST AND B/C THAT CAME BACK FINE THEY REFUSED TO DO ANY FURTHER TESTING. SHE WAS HAVING PROBLEMS GETTING THE KEY TO TURN OVER TO START CAR. THEY FIXED THAT PROBLEM AT THE SAME TIME. ON THE 15TH OF MAY, THE CAR CAME OUT OF THE SHOP FOR THE 2ND TIME AFTER IT HAD LOST POWER TWICE ON HER WHILE DRIVING AGAIN.HER. THE DEALERSHIP CONTACTED FORD HEADQUARTERS FOR RECALLS. NONE HAD BEEN POSTED, BUT FORD SAID IF THEY CHECK THE FUEL FILTER AT THE BOTTEM OF THE FUEL TANK WE WOULD PROBABLY FIND THE PROBLEM WITH LOSING ALL POWER(BRAKING, STEERING, ECT.) WAS THAT THE FILTER WAS CLOGGED THEREFORE NO GAS WAS GETTING TO THE MOTOR AND THUS THIS WAS WHY THE CAR WAS LOSING POWER. THEY REPLACED THE FUEL PUMP AND SAID THAT WAS A TEMPORARY FIX FOR APPROX THE NEXT 3000 MILES(FOR IT WAS HAPPENING ABOUT EVERY 3000 MILES). AND THAT WE WOULD HAVE TO BRING THE CAR IN EVERY 3000 MILES TO REMAIN SAFE FROM LOSING POWER WHEN IT BECAME CLOGGED AGAIN. WE DECIDED THAT SINCE FORD KNEW ABOUT THE PROBLEM AND REFUSED TO DO A RECALL TO FIX THE PROBLEM THAT ANYONE IN MY FAMILY WHO DROVE OR RODE IN THE CAR WOULD BE PUTTING THEIR LIFE IN DANGER SO WE TRIED TO TRADE THE CAR. THE DEALERSHIP WANTED US TO PAY A $6,000 DEFICIT SO WE DECIDED TO KEEP THE CAR UNTIL WE COULD COMPLETE THE LEMON LAW PROCESS. THREE WEEKS LATER,