Page 3 of 5 · complaints 101–150 of 211

2000 Mercury Cougar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Fuel System, Gasoline › Storage › Tank Assembly
Filed Apr 29, 200438,000 milesNY

WHILE DRIVING AT ANY SPEED AND WHEN THE FUEL LEVEL WAS AT 1/4 FULL, THE VEHICLE STALLED. CURRENTLY WHEN THE FUEL LEVEL IS 1/2 FULL, THE VEHICLE CONTINUED TO STALL. A TECHNICAL SERVICE BULLETIN WAS ISSUED CONCERNING THIS PROBLEM. *AK THE VEHICLE WOULD NOT RESTART UNTIL IT WAS FILLED WITH GAS. THIS PROBLEM OCCURRED AT ANY SPEED ON ALL ROAD TYPES. (THIS PROBLEM ALSO APPLIED TO THE CONSUMERS SECOND VEHICLE WHICH THE SAME MAKE/MODEL/YEAR, VIN# [XXX], WITH THE ODOMETER READING OF 60K MILES) *SC *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine and Engine Cooling
Filed Apr 29, 200465,000 milesMD

WHILE DRIVING/TURNING AT 55 MPH VEHICLE HESITATED THEN STALLLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Air Bags › Frontal
Filed Apr 15, 2004WA

AIR BAG LIGHT COMES ON INTERMITTENTLY, BLINKS 7 TIMES PAUSES AND REPEATS UNTIL VEHICLE IS SHUT OFF AND RESTARTED. TAKEN TO DEALERSHIP MULITPLE TIMES STARTING WITH 2 YEARS AGO, BUT WAS INFORMED THAT THEY COULD NOT CHECK IT UNLESS IT WAS BLINKING AT THE TIME. WAS ADVISED TO BRING IT BACK WHILE IT'S BLINKING. BLINKING USUALLY OCCURS ON MY WAY TO WORK OR AFTER THE DEALERSHIP HOURS. I HAVE LOOKED THIS PROBLEM UP IN MY REPAIR MANUAL CD AND FOUND THE PROBLEM WAS THAT ONE OF THE AIRBAG SENSORS WAS NOT WORKING PROPERLY. I'M CONCERNED ABOUT MY SAFETY IF THERE IS AN ACCIDENT IF THE AIR BAG WILL DEPLOY OR NOT WITH THIS PROBLEM. I KNOW MULTIPLE OWNERS OF THIS VEHICLE WITH THIS PROBLEM AND ONE WHO HAS THIS PROBLEM AND WAS IN AN ACCIDENT WHERE AIR BAG DID NOT DEPLOY FOR A 100 MPH IMPACT. MY AIR BAG LIGHT CONTINUES WITH THIS PROBLEM.*AK

Electrical System › IgnitionCrash1 injured
Filed Apr 9, 2004CA

THE CAR WOULD STALL WITHOUT WARNING ONE TIME LEAVING ME IN THE MIDDLE OF A BUSY INTERSECTION. THIS TIME ON A SLIGHT HILL I SAT STALLED WITH HAZARD LIGHTS & HEADLIGHTS ON BUT GOT REAR ENDED BY A MOTORIST TRAVELING 50 MPH. HAD PROBLEM LOOKED AT & THOUGHT IT WAS REPAIRED BUT HAPPENED AGAIN. CAR IS NOW TOTALED. AIR BAG DID NOT DEPLOY AND GAS SHUT OFF VALVE DIDN'T WORK BECAUSE MUCH LATER AT TOW YARD CAR WAS STARTED. IT COULD OF BEEN MY DEATH! 6 DAYS IN HOSPITAL & NO CAR.*AK

Visibility › Power Window Devices and Controls
Filed Mar 29, 200435,900 milesOH

POWER WINDOWS DIDN'T WORK AS FAST, AND EVENTUALLY THE CAR WOULDN'T START. THE SAME THING HAPPENED NOT TWO MONTHS LATER. IT TOOK EIGHT DAYS TO FIX THE ALTERNATOR, WHICH HAD BEEN REPAIRED BY THAT SAME DEALER BEFORE AND ONLY TOOK 2 DAYS. THE DAY I GOT IT OUT OF THE SHOP THE SUNROOF BROKE. AND THEN ON MARCH 29, ON MY WAY TO WORK IN THE MORNING, AS I WAS EXITING THE RAMP ONTO THE HIGHWAY THE RPMS SHOT WAY UP AND THE CAR "LURCHED " A FEW TIMES BEFORE FINALLY DYING. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED A WRECKER. ONCE AT THE REPAIR SHOP IT WAS DIAGNOSED AS BEING LOW IN GAS, CAUSING THE FUEL PUMP TO OVERHEAT. THEY ALSO FOUND THAT THE BOLT HOLDING THE MOTOR TO THE MOTORCARRIAGE WAS MISSING, BUT I HAVEN'T HEARD BACK FROM THEM ON WHY. THE CAR PRESENTLY ONLY HAS 44,376 MILES ON IT, AND ONE COMPLAINT HAS ALREADY BEEN FILED WITH FORD.*AK

Steering › Rack and Pinion
Filed Feb 23, 200454,000 milesFL

MY 2000 MERCURY COUGAR STARTING LEAKING POWER STEERING FLUID RAPIDLY AT APPROXIMATELY 54,000 MILES. TWO MECHANICS STATED THAT THE ENTIRE RACK AND PINON ASSEMBLY WOULD NEED TO BE REPLACED DUE TO FAILURE OF AN INTERNAL SEAL. THE CAR HAS NEVER BEEN IN AN ACCIDENT. IT HAS BEEN PROPERLY MAINTAINED WITH ALL MANUFACTURER-RECOMMEDED SERVICES, OIL CHANGES, TIRE ROTATION, ETC. *AK

Power Train › Automatic Transmission
Filed Feb 23, 200450,000 milesWI

2000 MERC COUGAR, V6, AUTO TRANSMISSION. TRANAXLE LIGHT OR O/D OFF LIGHT BLINKS, SHIFTING OF GEAR BECOMES VIOLENT. FIRST STARTED IN SEPT/OCT OF 2002, PROBLEM STILL OCCURS IN FEB 2004. NUMEROUS TRIPS TO REPAIR SHOP. NO FIXES WORK.*AK

Electrical System
Filed Feb 19, 200443,000 milesDE

CAR EXPERIENCES ENGINE MISFIRE AND WILL NOT START AFTER DRIVING THRU A ONE INCH DEEP PUDDLE OF RAIN WATER. POSSIBLE TIMING CHAIN FAILURE DUE TO ENGINE MISFIRE CAUSED BY MALFUNCTION. AUTO HAS 43,000 MILES ON IT.

Electrical System
Filed Jan 15, 2004IL

WHILE DRIVING 55 MPH, CONSUMER NOTICED THE DASH LIGHTS AND HEAD LIGHTS DIMMING FLOWING ENGINE HESITATION WHICH RESULTED IN THE ENGINE STALLING. THE CONSUMER RESTARTED THE VEHICLE AND RETURNED TO NORMAL DRIVING. THE DEALERSHIP SERVICED THE VEHICLE AND REPLACED THE ALTERNATOR AND BATTERY, HOWEVER THE PROBLEM RETURN. PLEASE PROVIDE FURTHER INFORMATION. *JB

Fuel System, Gasoline
Filed Jan 15, 200423,000 milesMD

THIS CAR HAS INTERMITTENTLY SHUT DOWN IN TRAFFIC AT 70 MPH, ALSO WILL NOT START FROM TIME TO TIME. VERY UNRELIABLE TRANSPORTATION. INCREDIBLY POOR CHOICE OF VEHICLE. KEY HAS ELECTRONIC CHIP IN IT WHICH MALFUNCTIONS. KEY REPLACED ONCE UNDER WARRANTY; WENT BAD AGAIN. COSTS $400 TO REPLACE.

Engine and Engine Cooling1 injured
Filed Jan 15, 20048,000 milesCA

SICKLY SWEET SMELL WHEN AIR CONDITIONER ON. INITIALLY CHECKED FOR POSSIBLE FLUID LEAKAGE FROM AIR CONDITIONER. THAT WAS NOT IT. LATER TRACED TO TOXIC MOLD IN A TRAPPED AREA OF THE AIR CONDITIONING PATH. DEALER SPRAYED IN FUNGICIDE WHICH WORKED FOR A SHORT WHILE. ON ONE OCCASION I GOT OUT OF THE CAR AND INTO THE HOUSE AND COULD SMELL THIS SICKLY SWEET SMELL ON MY BREATH. THE DAY AFTER I STARTED COUGHING AND IT TOOK 3 MONTHS OF INTENSIVE MEDICAL TO GET IT CLEANED UP. THEN I GOT ANOTHER WHIFF AND STARTED COUGHING AGAIN. I DISCOVER THIS IS A KNOWN PROBLEM, BUT NOT ADMITTED. VOLVO RUNS A SPECIAL DRYING CYCLE IN THEIR AIR CONDITIONING TO AVOID THIS MOLD PROBLEM. I ALSO HEAR MERCEDES HAS A SIMILAR PROBLEM.

Electrical System › Wiring
Filed Jan 7, 2004TX

CONSUMER STATED THAT WHILE DRIVING DOWN A HILL VEHICLE DIED, AND COULD NOT GET IT RESTARTED. CONSUMER HAD TO COAST DOWN A HILL INTO A GASOLINE STATION IN ORDER TO STOP AND HIT A PILLAR. VEHICLE WAS TOWED TO A LINCOLN-MERCURY DEALER, WHO TOLD CONSUMER THAT THE PROBLEM WAS THE FUEL PUMP. ALSO, AFTER CONTACTING THE MANUFACTURER THEY TOLD THE MECHANIC THAT THERE WAS A RECALL ON CONSUMER'S VEHICLE CONCERNING AN ELECTRICAL CABLE WHICH CAUSED THE POWER TO FAIL. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 4, 2004VA

THE 99'-2002 MERCURY COUGARS HAVE FAULTY FUEL PUMPS. ONCE THEY BECOME INEFFECTIVE THE VEHICLE BUCKS VIOLENTLY AND NO LONGER IS CONTROLLABLE. I AM PART OF A CAR CLUB CALLED "NEW EDGE COUGARS" AND EVERY SINGLE MEMBER HAS HAD THIS HAPPEN TO THEM, MOST OF THE TIME IT OCCURS ON BUSY HIGHWAYS AND INTERSECTIONS. I MYSELF ALMOST WAS HIT NUMEROUS TIMES AS MY VEHICLE DIED IN THE MIDDLE OF BUSY INTERSECTION. OTHER MEMBERS HAVE HAD THE COUGAR DIE WHILE TRAVELING HIGHWAY SPEEDS. THERE IS NO RECALL FOR THIS AND THE DEALERSHIP REFUSES TO FIX THE PROBLEM. ONCE YOU GET THE FUEL PUMP REPLACED, THE DEALERSHIP REPLACE IT WITH THE SAME ONE AND THE SAME PROBLEM HAPPENS AGAIN IN THE NOT SO DISTANT FUTURE. THIS IS A SAFETY ISSUE, AS THIS IS A RECURRING PROBLEM WHICH THE DEALERSHIP REFUSES TO FIX BUT JUST REPLACE THE ITEM WITH THE EXACT SAME INEFFECTIVE ONE. IT IS ONLY A MATTER OF TIME WHEN A COUGAR OWNER WILL NOT BE ABLE TO PULL OFF TO THE SIDE OF THE ROAD OR TRAFFIC WILL NOT IT THEM WHEN THE VEHICLE GOES FROM HIGHWAY SPEED TO A SUDDEN STOP. THIS WILL CAUSE NUMEROUS INJURIES, LARGE PROPERTY DAMAGES AND POSSIBLE DEATH. *LA

Visibility › Sun/Moon Roof Assembly
Filed Jan 2, 2004GA

WHEN DRIVING DRIVER IS UNABLE TO CLOSE THE SUNROOF WHEN IT RAINS, CAUSING THE RAIN TO ENTER THE SUN ROOF, AND MAKING IT DIFFICULT TO SEE THE ROAD. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Dec 23, 200339,000 milesNC

I WAS DRIVING MY 2000 MERCURY COUGAR V6 AND THE FUEL PUMP CAUSED POWER HESITATION AND SURGING WHEN I PULLED INTO THE LEFT LANE TO MAKE A PASS. I HAD TO SWERVE BACK INTO THE RIGHT LANE AND NEARLY CAUSED AN ACCIDENT WITH THE ONCOMING VEHICLE. I THEN REPLACED THE FUEL PUMP SHORTLY THEREAFTER AND THE PROBLEM WENT AWAY.

Electrical System › Ignition
Filed Nov 18, 200323,000 milesOH

ENGINE DIES AND VEHICLE LOSES POWER AT ANYTIME WITHOUT WARNING. WHEN THIS OCCURS POWER STEERING AND BRAKES FAIL. *AK

Unknown or Other
Filed Nov 12, 2003FL

I PURCHASED THE 2000 COUGAR NEW, WITH THIS CAME LEATHER SEATS. WELL ABOUT 1YEAR AFTER OWNING THIS CAR THE DRIVERS SEAT STARTED TO WEAR ON THE SIDE . NOT ANY PLACE YOUR BODY TOUCHES. THE DEALERSHIP DID A TOUCH UP AND PAINTED THE LEATHER.ABOUT 3 MONTHS LATER IT WAS A MESS AGAIN. WITH LOTS OF COMPLAINING AND PHONE CALLS AND MAJOR FUSSING I WAS ABLE TO GET THE DEALERSHIP TO REPLACE THE LEATHER ON THE SEAT.(I WAS TOLD IT WAS A COURTESY CALL) WELL THIS COURTESY CALL LASTED ME 14 MONTHS AND ITS STARTING ALL OVER AGAIN. NOW THEY ARE SAYING TOO BAD. THE SERVICE DIRECTOR(TIM HEBRON) AND THE FORD REP(.FRANK TETEL )WONT EVEN LOOK AT IT, AND ARE TELLING ME THATS TOO BAD. MY CAR ONLY HAS 25,000 MILES ON IT AND IS GARAGED KEPT. SO WHATS THE LONGEVITY OF LEATHER?

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Nov 10, 200310,000 milesTX

PURCHASED 2000 MERCURY COUGAR 13 NOV. 2000. SINCE THE TIME OF PURCHASE, ON FIVE DIFFERENT OCCASIONS THE SAID VEHICLE HAS SPUTTERED AND STALLED IN THE MIDDLE OF TRAFFIC DO TO LACK OF FUEL COMSUMPTION. WHILE UNDER WARRENTY DEALER HAS CHANGED THE FUEL PUMP ONCE. AS OF THIS DAY, ON THREE NOVEMBER 2003, I MYSELF CHANGED ANOTHER FUEL PUMP ON SAID VEHICLE. I'VE NOTICED IN OTHER COMPLAINTS THAT THIS IS AN ON GOING PROBLEM WITH THIS VEHICLE, AND AS FAR AS I KNOW NOTHING IS BEING DONE BY THE DEALER TO CORRECT THIS PROBLEM. TODAY IS 10 NOV. 2003 AND SAID VEHICLE HAS STALLED AGAIN. I NOTICED THAT THE FUEL PUMP FUSE WAS BLOWN AND CHANGED IT ALSO INSTALLED A NEW PUMP RELAY. THERE SEEMS TO BE AND ELECTRICAL PROBLEM WITHIN THS SYSTEM, WHICH IN TURN CAUSES THE PUMP TO BURN UP. THE AVERAGE PRICE OF A FUEL PUMP FOR THIS VEHICLE IS THREE HUNDRED DOLLARS OR MORE WHICH DOESN'T INCLUDE LABOR FOR INSTALLATION. MY QUESTION, IS THERE A ELECTRICAL PROBLEM IN THE HARNESS OR THE RELAYS THAT ARE MANUFACTORED. BECAUSE I'VE FOUND THE PUMP FUSE BLOWN ON THE LAST THREE OCCASIONS. WHAT IS BEING DONE TO CORRECT THIS PROBLEM. THANKFULLY THERE HASN'T BEEN ANY INJURIES. BUT DEPENDING ON WHERE YOU STALL, IT VERY WELL COULD BE. I'VE ALSO BEEN TOLD TO AT LEAST KEEP A HALF OF TANK OF GAS IN VEHICLE TO KEEP PUMP FROM OVERHEATING. WHAT'S THE DEAL? NOW IS THE DEALER REGULATING CONSUMERS FUEL CONSUMPTION. WHAT IF I WENT ON A ROAD TRIP I WOULD NEVER GET THERE.*AK

Electrical System › Alternator/Generator/Regulator
Filed Nov 9, 2003IL

HI. I AM FROM CANADA AND HOPE THAT EVERYONE THAT READS THIS NEVER BUYS ONE OF THIS PIECES OF JUNK COUGARS THAT FORD IS SELLING.THE NAME SPEAKS FOR IT SELF FIX OR REPAIR DAILY - DRIVERS WINDOW ASSEMBLY BROKE $100.00 TO FIX - FUEL PUMP AT 56,000 KM $500.00- WINDOW STRESS CRACKED AT 60,000 KM NOT FIXED YET- TRANSMISSION REPLACED AT 70,000 KM $2500.00 - TWO BALL JOINTS AND ALTERNATOR REPLACED AT 72,000 KM $400.00- REARHATCH WILL NOT OPEN FROM INSIDE NOT FIXED YET- LIGHTS FLICKER ON DASH ALTERNATOR AGAIN AT 85,000KM BUT DID NOT HELP SO PUT IN NEW BATTERY BUT DIDN'T HELP NO SENSE OF PHONING FORD THEY DON,T GIVE A [XXX] $18,500 FOR THIS JUNK AND BY TIME IT IS PAID OFF $24,000 PLUS ALL THE REPAIRS BEST PLACE FOR ALL THE FORD JUNK IS FORM THE PLANT TO THE SCRAP YARD SO NOBODY HAS TO PUT UP WITH ALL THESE PROBLEMS AFTER READING ALL THIS YOU STILL GO OUT AN BUY A FORD AS THE SAYING GOES THERE IS A SUCKER BORN EVERY DAY. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Fuel System, Other › Storage › Tank Assembly
Filed Sep 30, 200330,000 milesNY

THERE APPEARS TO BE A WIDESPREAD PROBLEM WITH FUEL TANK WARPAGE ON 2000 MERCURY COUGARS. THE TANK IS MOLDED PLASTIC AND CAN DISTORT. THIS DISTORTION OCCURS WITHOUT WARNING OR NOTICEABLE INCIDENT. ONCE DISTORTED, THE CAR WILL SUDDENLY FAIL TO BE ABLE TO ACCESS THE LAST QUARTER TANK OF FUEL AND WILL SUDDENLY LOSE POWER OR STALL. THE DEALER FROM WHOM I PURCHASED THE CAR DIAGNOSED THE PROBLEM AND REPLACED THE TANK AND FUEL SENDER; HOWEVER, SUBSEQUENT DISCUSSIONS ON INTERNET GROUPS RELATED TO THE CAR OR MAKER REVEAL THAT THERE ARE A SIGNIFICANT NUMBER OF PEOPLE EXPERIENCING THE SAME SYMPTOMS WHOSE LOCAL DEALERS ARE EITHER IGNORANT OF THE PROBLEM OR UNWILLING TO FIX THE PROBLEM AT THE FACTORY'S EXPENSE.

Electrical System › Ignition
Filed Sep 12, 2003MA

VEHICLE SHUT OFF AFTER BEING DRIVEN FOR HALF HOUR, AND FAILED TO START. THE DEALER REPLACED BATTERY/ALTERNATOR/ IGNITION SWITCH, AND RELAY, BUT THE PROBLEM CONTINUED. *AK AFTER ALL REPAIRS WERE MADE, PROBLEMS CONTINUED TO EXIST. *PH. ALSO THE BALL JOINT WAS REPLACED, THE TRUNK RELEASE DID NOT WORK. *JB

Electrical System › Alternator/Generator/RegulatorFire
Filed Sep 1, 200360,000 milesMD

ALTERNATOR IN MY 2000 MERCURY COUGAR FAILED FOR THE THIRD TIME. THE CAR IS NOW OUT OF WARRANTY AND I AM STUCK WITH THE BILL. FAILURE WAS FOLLOWED BY SMOKING IN THE ENGINE COMPARTMENT WHICH STEADILY INCREASED, SMALL FIRE EVOLVED SOON AFTERWARD. WAS ABLE TO PUT IT OUT WITH A BOTTLE OF COKE (A BRAND THAT HAS NEVER LET ME DOWN). I WAS ASSURED BY THE DEALERSHIP THAT THIS ISSUE WAS TAKEN CARE OF SOME TIME AGO. I HAVE HATED THIS CAR FOR ALL OF ITS PROBLEMS AND HAVE SUCCESSFULLY STEERED PEOPLE AWAY FROM FORD PRODUCTS. I WILL NEVER PURCHASE ANOTHER DOMESTIC VEHICLE FOR AS LONG AS I LIVE. *AK

Vehicle Speed Control
Filed Aug 19, 200332,000 milesIL

WHEN TRAVELING TO VISIT MY SISTER AT COLLEGE I WAS DRIVING APPOX. 85MPH BUT AFTER STOPPING TO STRETCH MY LEGS AT A REST STOP I CONTINUED TO TRY TO REACH MY PREVIOUS SPEED AND WHEN I TRIED TO GO OVER 80MPH THE CAR STARTED TO BUCK. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE RPMS COULD NOT GO OVER A CERTAIN LEVEL SO THAT BASICALLY THEY SAID THAT A 2000 MERCURY COUGAR IS NOT ABLE TO REACH SPEEDS OVER 80MPH.*AK

Power Train › Automatic Transmission
Filed Aug 9, 2003MI

TRANSMISSION FAILURE AT 14000 MILES TRANSMIMSSION WAS REPLACED. FUEL PUMP REPLACED AT 14500 MILES. TRANSMISSON REPLACED SECOND TIME AT 21000 MILES. LCD DASHBOARD FEATURES NEVER WORKED PROPERLY, SERVICED TWICE FOR THE PROBLEM NEVER RESOLVED.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 9, 20036,000 milesTX

MERCURY COUGAR 2000 AFTER AFTER DRIVING FOR AN HOUR OR MORE WITH OUTSIDE TEMPERATURE IN THE HIGH 90S OR LOW 100S BEGIN SURGING AND STUTTERING AND STOPS RUNNING. AFTER THE CAR COOLS IT WILL RESTART AND RUN. AFTER TALKING TO SEVERAL SERVICE MANAGERS AT SEVERAL DEALERSHIPS THE CONSENSUS IS THAT THE FUEL PUMP OVERHEATS AND STOPS WORKING. FORD/MERCURY WHEN CONTACTED DENIED THAT THERE WAS A PERVASSIVE PROBLEM BUT ALL OF THE DEALERSHIPS THAT I HAVE TALKED TO AND BROUGHT MY CAR INTO TO BE FIXED HAVE SEEN THIS PROBLEM.*AK

Engine and Engine Cooling
Filed Aug 6, 2003NJ

PROBLEMS WITH VEHICLE'S ENGINE STALLING.*MR DEFECTIVE ALARM SYSTEM AND WINDOW. INVOICE STATES THAT WRENCH LIGHT CAME ON. *TS

Vehicle Speed Control
Filed Aug 1, 2003NJ

PROBLEMS WITH ODOMETER, GAS GAUGE, TURN SIGNALS,WINDOWS, RADIO, HAZARD LIGHTS, AIR BAG LIGHTS, SPEEDOMETER.*MR. THE MILEAGE AND CLOCK WERE NO LONGER VISIBLE. A NEW BATTERY AND ALTERNATOR WERE INSTALLED PRIOR TO THE INCIDENT. THE SUN ROOF LEAKED CONSTANTLY AND WAS ALSO FIXED PRIOR TO THE INCIDENT. THE BATTERY AND WRENCH LIGHT WERE CONSTANTLY ILLUMINATED. THIS VEHICLE HAD BEEN REPAIRED OVER AND OVER AGAIN. CONSUMER HAD TO EXIT AND BARELY MADE IT HOME WHEN SHE ENTERED THE DRIVEWAY, THE VEHICLE COMPLETELY DIED. *PH. THE AIR CONDITION WAS NOT COLD ENOUGH, THE CIGARETTE LIGHTER WAS BROKE, THE BRAKES MADE A GRINDING NOISE, THE DOOR LOCKS/LATCHES WERE INOPERATIVE, AND THE VEHICLE HAD A TRANSMISSION LEAK. *JB

Electrical System › Alternator/Generator/Regulator
Filed Jul 14, 200354,500 milesNJ

THIS IS THE 2ND TIME THAT I AM REPLACING AN ALTERNATOR ON MY 2000 MERCURY COUGAR. THIS TIME, IT'S BEEN LESS THAN A YEAR SINCE I REPLACED THE OLD ONE. THIS SEEMS TO BE AN ONGOING PROBLEM WITH THE 2000 COUGAR, AND MERCURY/FORD HAVE NO INTENTIONS ON RECALLING THE VEHICLE FOR THIS PROBLEM. IT'S EXTREMELY FRUSTRATING THAT THE ALTERNATOR KEEPS GOING ON THIS VEHICLE. OF COURSE IT KEEPS HAPPENING AFTER THE WARRANTY IS UP, CAUSING YOU TO HAVE TO SHELL OUT HUNDREDS OF DOLLARS OVER AND OVER AGAIN. THIS LAST TIME, NOT ONLY DID I HAVE TO REPLACE THE ALTERNATOR, BUT I HAD TO PAY $175.00 FOR TOWING BECAUSE I WAS 75 MILES AWAY FROM HOME. THIS IS RIDICULOUS, AND I AM CONSIDERING GETTING RID OF THIS CAR ONCE IT IS PAID OFF NEXT YEAR. AND SINCE THERE ARE OTHER PEOPLE WHO ARE HAVING THE SAME PROBLEM, AND MERCURY/FORD DOES NOT WANT TO RECALL THIS VEHICLE, I WILL NEVER PURCHASE A CAR FROM THIS COMPANY AGAIN. CLEARLY THERE IS SOMETHING CAUSING THE ALTERNATOR ON THE 2000 MERCURY COUGAR TO KEEP GOING, BUT THE MAKER WILL NOT RECALL THE VEHICLE.*AK

Steering › Hydraulic Power Assist System
Filed Jun 17, 200346,726 milesOK

VEHICLE STALLED IN TRAFFICE RESULTING IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. *MR *CB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 15, 200334,000 milesAR

FUEL PUMP GOES BAD 2ND TIME IN ONE YEAR. *NLM

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 11, 200332,000 milesNY

THE FIRST TIME THE CAR STALLED IT WAS IN JANUARY 2003. IT DID IT AGAIN ON JUNE 8, 2003. IT APPEARED TO BE FINE, BUT THE FOLLOWING DAY, ON THE WAY TO WORK IT WAS HAVING TROUBLE. DID NOT USE CAR UNTIL TRANSPORT TO DEALERSHIP IN PORT JEFERSON, NY ON JUNE 11, 2003. I WAS TOLD IT WAS THE FUEL PUMP. LOOKING THROUGH PAST COMPLAINTS IT APPEARS THIS IS AN ONGOING PROBLEM WITH THIS MAKE, MODEL AND YEAR. I WOULD LIKE TO KNOW WHAT THE MANUFACTURER INTENDS TO DO ABOUT THIS. I HOPE THAT THIS WILL NOT BE ANOTHER FORD PINTO SITUATION. *JB

Fuel System, Gasoline
Filed May 28, 200344,000 milesPA

VEHICLE STALLED OUT WITHOUT WARNING WHILE DRIVING. THIS CAUSED BY FUEL SYSTEM FAILURE. THE PUMP WAS REPLACED TWICE.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 19, 200382,150 milesOK

ON OCCASION, THE CAR HAS LOST POWER IN TRAFFIC, WHICH HAS RESULTED IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. THE DEALERSHIP HAS DIAGNOSED THE CONDITIONS RESULTING IN POWER LOSS AS A PROBLEM WITH THE FUEL PUMP. THIS PROBLEM HAS PROGRESSIVELY WORSENED.*JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Apr 29, 200344,298 milesPA

FUEL: FUEL PUMP FAILURE. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Apr 22, 20039,828 milesPA

EVERY YEAR APPROXIMATELY THE SAME TIME, THE FUEL PUMP IN MY 2000 COUGAR GOES OUT. I REPORTED THIS PROBLEM TO FORD CORP. EVERY TIME. ON JUNE 14, 2001 I MAILED A LETTER TO THEM STATING THE CONTINUOUS PROBLEM WITH THE FUEL PUMP IN THE COUGAR. THE FIRST TIME WASMARCH 25, 2001 - WHILE DRIVING MY CAR HOME FORM CHURCH, MY CAR STOPPED IN THE MIDDLE OF THE STREET. I HAD THE CAR TOWED TO WINNER LINCOLN-MERCURY, THEY REPLACED THE FUEL PUMP AND RETURNED IT TO ME ON MARCH 29, 2001. 2ND TIME ON APRIL 26, 2002 WHILE DRIVING HOME FROM WORK, MY CAR JUST STOPPED IN THE MIDDLE OF TRAFFIC. I CALLED FOR A TOW TRUCK TO TOW THE VEHICLE TO WINNER LINCOLN-MERCURY AGAIN. WINNER REPLACED THE FUEL PUMP AGAIN AND RETURNED THE CAR TO ME ON APRIL 29, 2002, APPROXIMATELY A YEAR AFTER THE FIRST FUEL PUMP WAS REPLACED, WINNER REPLACED THE FUEL PUMP AGAIN. 3RD TIME ON APRIL 21, 2003 THE CAR STOPPED ON MY WAY HOME FROM WORK. I HAD IT TOWED TO RYAN LINCOLN MERCURY WHO REPLACED THE FUEL PUMP AGAIN. APPROXIMATELY A YEAR FROM THE LAST ONE REPLACED...... *NLM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 15, 2003TN

THE CONSUMER BELIEVED THE WRONG ROTORS WERE INSTALLED ON THE VEHICLE, HOWEVER THE DEALER STATED ROTORS WERE CONSIDERED WEAR AND TEAR. *JB

Engine and Engine Cooling › Engine
Filed Apr 14, 200317,000 milesNY

THE ENGINE STALLED WITHOUT WARNING. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Apr 3, 200388,000 milesOR

FUEL PUMP FAILS TO PRODUCE SUFFICIENT PRESSURE TO RUN ENGINE. FIRST REPLACEMENT AT 54010 MILES. PUMP HAS FAILED AGAIN AT 88000 MILES.

Engine and Engine Cooling › Engine
Filed Mar 13, 200310,000 milesMA

I HAVE A 2000 MERCURY COUGAR THAT ONCE WARMED UP ACCELERATES 3000 TO 3500 RPM AND WILL NOT SLOW DOWN UNTIL I COME TO A DEAD STOP. I HAD IT IN FOR THIS PROBLEM AT LEAST 6 TIMES AND THEY CAN'T FIX IT. I CALLED THE FORD/MERCURY SERVICE HOT LINE TO SEE IF SOMETHING COULD BE DONE ABOUT THIS. WHEN I CALLED ABOUT THIS I THOUGHT THAT A MERCURY REP. WOULD GET A HOLD OF THE CAR DEALERSHIP WERE I GOT THE CAR (JOHNSON FORD LINCOLN/ MERCURY IN PITTSFIELD, MA) AND THEN GET A HOLD OF ME. I CALLED IN JAN. THATS NOT WHAT HAPPENED, WHEN I CALLED I FOUND OUT THAT JOHNSON FORD TOLD THEM, THEY DID NOT EXPERIENCE THE PROBLEM. THAT'S AN OUT RIGHT LIE. DOM KELLOG HEAD OF JOHNSON SERVICE DROVE IT AND EXPERIENCED IT AND ON ANOTHER TIME ONE OF THE MECHANICS RIDING WITH ME ALSO EXPERIENCED IT. WHAT CAN I DO ABOUT THIS. I CAN'T LET ANYBODY DRIVE MY CAR, I AM AFRAID THEY WOULD NOT BE ABLE HANDLE IT AN GET SERIOUSLY HURT. I DON'T WANT TO WAIT UNTIL I GET KILLED OR SOME ONE ELSE BEFORE THEY DO SOMETHING ABOUT IT. PLEASE LET ME KNOW WHAT YOU OR I CAN DO ABOUT THIS. I AM GOING TO PUT DOWN AN ESTIMATE THE FIRST TIME IT HAPPENED WHICH WAS ABOUT 10000 MILE MARK THE CAR NOW HAS ABOUT 23000 MILES ON IT. *JB

Steering
Filed Feb 11, 2003CA

THE VEHICLE EXPERIENCED A STEERING PROBLEM.*JB *TS

Electrical System › Alternator/Generator/Regulator
Filed Feb 4, 200347,000 milesWV

VEHICLE HAD LOSS OF POWER AND LIGHTS WERE FLICKERING. WIRING HARNESS, ALTERNATOR AND VOLTAGE REGULATOR NEED REPLACED.VEHICLE HAS 47000 MILES ON IT. DEALER SAID IT WAS 4TH COUGAR WITH EXACT SAME PROBLEM BUT YET NO RECALL. COST OF REPAIR IS AT LEAST $800.00.

Engine and Engine Cooling › Engine › Gasoline
Filed Jan 28, 200360,000 milesVA

PROBLEMS WITH THE TRANSMISSION, WHEN SHIFTING INTO GEAR VEHICLE WILL SHAKE VIOLENTLY. DEALER WAS NOT CONTACTED AT THE TIME OF THIS CALL. TS

Air Bags › FrontalCrash1 injured
Filed Jan 28, 2003VA

I WAS IN A MINOR MVA IN WHICH THE AIRBAGS BOTH DEPLOYED. DAMAGE TO MY VEHICLE WAS COSMETIC BUT I HAVEN'T BEEN THE SAME SINCE. I SUFFER FROM ATTACKS OF VERTIGO, DIZZINESS, BLURRED VISION, LIGHT HYPERSENSITIVITY, LOUDNESS SENSITIVITY AND HAVE CONSTANT TINNITUS TO NAME A FEW. AIRBAGS SHOULD BE OPTIONAL EQUIPMENT AND ALL EXSISTING AUTO'S WITH THEM SHOULD HAVE ON/OFF SWITCHES INSTALLED.

Electrical System › Wiring
Filed Dec 30, 200235,000 milesMD

WHILE DRIVING AT 30 MPH THE VEHICLE SHUT DOWN AND THE CONSUMER HIT THE CURB. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION.

Steering
Filed Dec 6, 2002CA

THE CONSUMER WISHES TO ACKNOWLEDGE THAT NUT FELL FROM AN AREA WHICH TURNS THE FRONT WHEELS FROM THE PASSENGER SIDE. PRIOR TO THIS, THE VEHICLE WAS BEING WORKED ON FOR THE ALTERNATOR. THIS FAILURE OCCURED WHEN COMING TO A STOP WITH THE PASSENGER SIDE FRONT WHEEL TURNED OUTWARD AND DRIVERS SIDE STILL STRAIGHT. PLEASE DESCRIBE DETAILS. TS

Electrical System › Alternator/Generator/Regulator
Filed Nov 14, 2002NJ

SAME AS PREVIOUSLY RECORDED ISSUE, HOWEVER, THIS TIME THE REPLACED PART (ALTERNATOR) FAILS AFTER ONE DAY OF OPERATION. VEHICLE BROKE DOWN AGAIN, WHILE APPROACHING TRAFFIC LIGHT. ALL LIGHTS WENT OUT, GAUGES WERE NOT RESPONDING, RADIO SHUT OFF ETC. AGAIN, POSSIBLE FAILURE REPORTED IN WARRANTY PERIOD, HOWEVER, DEALER AND MANUFACTURER REFUSE TO REPAIR. 11/12/2002 REPAIR APPEARS TO HAVE NOT BEEN WORKING. WILL NEVER BUY FOMOCO PRODUCT AGAIN. CONTEMPLATING CONTACTING ATTORNEY AND RESOLVE SITUATION WITH FOMOCO. DT

Electrical System › Alternator/Generator/Regulator
Filed Nov 13, 2002NJ

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE ALTERNATOR BLOWING OUT WHILE DRIVING THE VEHICLE.DEALER HAS BEEN CONTACTED AND HAS FIX THE PROBLEM WITH THE VEHICLE. MR

Electrical System › Alternator/Generator/Regulator
Filed Nov 13, 2002NJ

PRIOR TO FAILLURE, DEALERSHIP AND MANUFACTURER WERE CONTACTED REGARDING THE FLASHING BATTERY LIGHT. LIGHTS WOULD DIM DURING ACCELERATIONS OR REVING OF ENGINE. PRIOR TO FINAL WARRENTY CHECK (@ 35.800 MILES), NOTIFIED DEALERSHIP THAT ALTERNATOR PROBABLY NEEDED REPLACEMENT. THIS WAS DENIED BY DEALERSHIP. NOW, 1500 MILES LATER, AND OUT OF WARRANTY, ALTERNATOR FAILS CAUSING VEHICLE TO STALL IN THE MIDDLE OF THE ROAD. SAFETY ISSUE, SINCE MANY MORE FOMOCO VEHICLES (COUGARS, CONTOURS) HAVE BEEN EXPERIENCING THIS SAME PROBLEM. HOWEVER FOMOCO REFUSES TO ISSUE RECALL TOTAL REPAIR COST $700. DT

Visibility › Sun/Moon Roof Assembly
Filed Sep 13, 2002IN

CONSUMER STATES WHLE DRIVING THE SUN ROOF HINGES BROKE, CONSUMER WILL FILL IN ADDITIONAL INFORMATION PERTAINING TO THE SAME VEHICLE. DEALER HAS BEEN NOTIFIED. NLM

Vehicle Speed Control › Accelerator Pedal
Filed Jul 8, 2002AK

WHILE DRIVING AT 30 MPH GAS PEDAL GOT STUCK AND VEHICLE STARTED TO ACCELERATE TO 100 MPH BEFORE SLOWING DOWN,. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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