2020 Mercedes-Benz S 560 4Matic

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 1 time.

What fails

Component	Reports		Crashes	Fires	Injuries
Unknown or Other	1		0	0	0

1 safety recall

Part 573 reports

Power Train › Driveline › Universal Joint26V216000

Filed Apr 3, 202624,092 vehiclesMercedes-Benz Usa, Llc

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 E 400 4MATIC Sedan, E 400 4MATIC Wagon, E 400 4MATIC Cabriolet, E 400 4MATIC Coupe, 2018-2020 Maybach S 560 4MATIC, S 560 4MATIC Coupe, S 450 4MATIC, 2019-2020 E 450 4MATIC Sedan, E 450 4MATIC Wagon, E 450 4MATIC Coupe, and E 450 4MATIC Cabriolet vehicles. The drive shaft universal joint may break, resulting in a sudden loss of drive power.

Risk. A sudden loss of drive power increases the risk of a crash.

Remedy. Dealers will inspect and replace the drive shaft as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed May 22, 2026. Additional letters will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 10, 2026.

What owners reported

Newest filings

Unknown or Other

Filed May 7, 2026CA

While I was driving on the freeway, I heard what sounded like a gunshot. I slowed down and exited the nearest exit. After checking my vehicle windows and seeing no damage, I got out of my car and noticed the front sunroof panel glass had shattered. I am not sure how this can happen.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2018

Year	Complaints	Recalls	Assessment
2020 — this page	1	1	Routine
2019	2	1	Routine
2018	4	1	Routine

Compare every S 560 4Matic year →

Other Mercedes-Benz models

All Mercedes-Benz models →

C300 3,958 E350 2,210 E320 1,164 ML350 951 GLK350 904 ML320 742 C250 725 C230 657 GLC 300 650 E500 460

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Apr 3, 2026. Source: NHTSA Office of Defects Investigation.