What owners reported
Newest filingsSteering
Filed Oct 10, 2023140,000 milesMI
The contact owns a 2006 Mercedes-Benz R500. The contact stated that while driving at an undisclosed speed, she became aware that the power steering was not functioning, after which the vehicle lost all power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. After a visual inspection of the engine compartment, the contact observed an unknown fluid covering various components. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power steering pump. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
Suspension
Filed Feb 2, 2023TX
My 2006 R-500 is leaning from the (front and back) passenger side, causing the vehicle to be unsecure to drive... It feels like both side tires are TOTALLY FLAT. I'm not a mechanic, but it looks like the AIR SUSPENSION IS MALFUNTION
Service Brakes, Hydraulic
Filed Jan 24, 2023117,000 milesCA
The contact owns a 2006 Mercedes-Benz R500. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The dealer was made aware of the failure and informed the contact that a technician would arrive to his residence to inspect the brake booster and, if necessary, replace the brake booster. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
Power Train
Filed Nov 12, 2021FL
I was purchasing a 2006 Mercedes Benz R500 Black on November 3,2021, VIN: [XXX]. in the process of driving the vehicle less than ten miles, part of the part of transmission case broke off. The steering was hard to turn and this is a Salvage vehicle. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical SystemFire2 injured
Filed Sep 2, 2020179,000 milesTX
THE VEHICLE'S REAR DRIVERS SIDE BRAKE OR REVERSE LIGHT WOULD NOT GO OFF FOR A WEEK (TO MY KNOWLEDGE) AND WHILE SITTING IN THE PASSENGER SIDE I TURNED ON THE HEAT WARMING DEVICE AND THERE WAS NO PROBLEM. IT WAS AFTER WE HAD BEEN SHOPPING AND RETURNED TO THE VEHICLE DID WE NOTICE A SMELL OF SOMETHING BURNING, BUT COULD NOT TELL WHERE IT WAS COMING FROM. STILL UNAWARE THAT A FIRE COULD START FROM THE BACK OF THE VEHICLE, IS WHEN WE REALIZED THAT THE CARGO AREA OF THE VEHICLES SIDE PANEL WAS IN COMPLETE FLAMES! THUS, CAUSING PHYSICAL AND MENTAL INJURIES, SMOKE AND PROPERTY DAMAGE AND A COMPLETE SENSE OF INSECURITY. THE VEHICLES MAIN SECURITY FEATURE NEVER WARNED US OF ANY POTENTIAL LIFE THREATENING DANGER AS IT WOULD IF MY TIRE WAS LOW AND THE ON CALL SYSTEM FAILED TO BE HELPFUL WHEN TRYING TO GET HELP, FOR WE WERE ONLY ABLE TO HEAR THE REPRESENTATIVES BUT NOT COMMUNICATE WITH THEM WHICH LED TO 5 REPRESENTATIVE DISCONNECT CALLS.
Electrical System
Filed Jun 2, 2020114,000 milesCA
VEHICLE HAS BEEN UNDRIVEABLE ON AND OFF FOR 6 MONTHS WITH DEFECTIVE STARTER WIRING HARNESS WHICH THE WIRES ARE EXPOSED, AND STARTING INTERMITTENTLY. TOWED FROM THE STREET 2 MONTHS AGO AND SITTING AT THE MECHANIC TRYING TO HELP ME. MERCEDES BENZ HAS A SAFETY RECALL #2006040002 FOR THE EXACT PROBLEM. THEY TELL ME IT IS FOR THE 2006 R350 AND NOT THE R500 MAYBE BECAUSE THEY WERE VERY LIMITED. THESES MODELS ARE THE SAME BUILT CHASSIS EVERYWHERE, INCLUDING THE STARTER WIRING HARNESS, EXCEPT I HAVE THE UPGRADED V8. AND THEY REFUSE TO FIX. SINCE THIS HAS CAUSED ME BREAK DOWN ISSUES AND IS A POTENTIAL SAFETY HAZARD AS DESCRIBED. I HAVE PAID $1200 A YEAR AGO TO REPLACE A DEFECTIVE WIRE HARNESS INSIDE THE CHASSIS, AS THE CAR SMOKED AND ALMOST CAUGHT FIRE AS I HAD TO PULL OFF THE ROAD AND TOW. AM I STUCK AGAIN?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical System
Filed May 29, 2020114,000 milesCA
AS PER RECALL#2006040002 IS THE EXACT PROBLEM I AM HAVING NOW. THE STARTER WIRING HARNESS IS DEFECTIVE AND EXPOSED, AND CAR IS DISABLED AT MERCEDES MECHANIC SITE. MBUSA SAYS IT IS ONLY TO CERTAIN R500S AND VIN SPECIFIC. I AM CONFUSED SINCE THIS IS LIMITED PRODUCTION.
Electrical System
Filed Jan 9, 2019144,894 milesFL
AFTER DIAGNOSTICS FOUND THAT THE FRONT SAM HAD BEEN UNDER WATER SHORTING THE SAM AND ALMOST CAUSING VEHICLE TO CATCH FIRE. WOULD NEED THE FRONT SAM AND WIRING REPAIR ALONG WITH CONNECTOR REPLACEMENT TO MOVE FORWARD WITH DIAGNOSTIC. THE WATER IS COMING FROM THE FIREWALL ON THE PASSENGER SIDE. WAS AT WORK HAD TO LEAVE IT AT MY JOB BECAUSE IT WOULDN'T START SO THE NEXT DAY I HAD TO HAVE IT TOWED.
Power Train
Filed Dec 15, 2017112,000 milesTX
THE TRANSMISSION HAS A FAULTY SHIFT SOLENOID THAT CAN ONLY BE REPLACED BY A MERCEDES BENZ DEALER AND THEREFORE IS MANY TIMES MORE EXPENSIVE THAN OTHER REPAIRS. ALSO THIS SOLENOID HAS A WELL ABOVE AVERAGE FAILURE RATE. MY CAR HAS 112,000 MILES AND THE TRANSMISSION BEGAN SHIFTING POORLY AND GOT STUCK IN 4TH GEAR. CAN BECAME VERY JERKY AND ONCE WENT INTO PARK WITHOUT ME SELECTING PARK, THIS HAPPENED AT A STOP LIGHT WITH CARS COMING UP BEHIND ME.
Air Bags
Filed Dec 1, 2016106,000 milesNC
CONSISTENT ISSUES WITH DRIVERS SIDE AIRBAG. SMS LIGHT COMES ON AFTER BEING REPAIRED SPORADICALLY. MULTIPLE REPAIRS DOCUMENTED VIA BOSCHE AND ASE MERCEDES BENZ REPAIR FACILITY. SPOKE WITH HENDRICK MERCEDES BENZ AND THEY ADVISED THAT A VOLUNTARY RECALL FOR THE AIRBAG WAS ISSUED BUT IS NO LONGER HONORED. I WAS NEVER INFORMED OF THE VOLUNTARY RECALL AND THE FACTORY MERCEDES BENZ DEALER IS NO LONGER HONORING THE VOLUNTARY RECALL. I WILL NEED TO GARNER THE PREVIOUS REPAIR INVOICES FROM THE CERTIFIED MERCEDES BENZ REPAIR SHOP.
Wheels
Filed Aug 25, 2016VA
THE WHEEL LUG BOLTS ARE ALL RUSTED
Air BagsCrash1 injured
Filed Mar 25, 201580,000 milesCA
TL* THE CONTACT OWNED A 2006 MERCEDES BENZ R500. WHILE DRIVING AT 7 MPH, THE VEHICLE SLID ON THE SNOWY ROAD AND CRASHED INTO A POLE. THE FRONT AND REAR DRIVER SIDE AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER SUSTAINED INJURIES TO THE LEFT FOREARM, RIGHT SHOULDER, AND RIGHT SIDE OF THE NECK THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Power Train
Filed Sep 24, 201493,000 milesNJ
TRANSMISSION FAILED ON ON RAMP ROUTE 295 NJ EXIT 21 SOUTH. CAR'S TRANSMISSION FAILED TO SHIFT GEARS AFTER ENTERING TRAFFIC LANES. NARROWLY MISSED BEING HIT BY LARGE TRUCK. VEHICLE MADE IT TO NEXT OFF RAMP AND WAS NURSED HOME IN 1ST GEAR. *TR
Suspension
Filed Nov 4, 2013106,000 milesNV
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R500. THE CONTACT STATED THE WHEEL WELL WAS SITTING ON THE TIRE UPON STARTING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHO STATED IT WAS EITHER A AIR MATIC COMPRESSOR OR THE AIR MATIC STRUTS THAT WERE DEFECTIVE. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER TO DETERMINE THE CAUSE OF FAILURE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS 106,000.
Electronic Stability Control (esc)
Filed Sep 30, 201363,000 milesAL
HAVE COMPUTER ISSUES THAT ARE REPORTING AND SHUTTING DOWN BRAKING SYSTEMS, SPEED CONTROLS, EPS, ABS. INDEPENDENT MECHANIC (MERCEDES SPECIALIST) REPORTS THIS IS A WELL KNOWN PROBLEM ON MODEL YEARS 2005 AND UP, HE HAS MULTIPLE VEHICLES IN FOR REPAIRS TO ELECTRONIC SYSTEMS. I JUST SPENT 1,384.00 PLUS A WEEK LATER, MORE CODES MEANING ANOTHER 600+ TO REPAIR. HE SAYS THESE ELECTRONICS SYSTEMS ARE A CONSTANT SOURCE OF HIS INCOME. THE RCLASS IS CAUSING ME BREAKDOWNS, IF I TURN OFF ENGINE WHEN IT IS HOT, I WILL BE STALLED AND UNABLE TO CRANK IT UNTIL IT COOLS OFF. TALK ABOUT BEING UNSAFE, IF I HAVE A FLAT ON INTERSTATE, AND TURN OFF ENGINE, I WILL BE STUCK UNTIL ENGINE COOLS. STEERING WHEEL SENSORS ARE STILL BAD AND HE IS LOCKED OUT OF THAT PART OF THE COMPUTER, UNTIL HE CAN FIND THE OPEN CIRCUIT OR REPLACE SENSORS. ANOTHER 4 OR 5 HOURS OF TIME THAT HE THINKS IT WILL TAKE TO FIND THE PROBLEM. NOTE: WHEN THE STEERING WHEEL SENSORS REPORT PROBLEMS, IT SHUTS DOWN YOUR AUTOMATIC BRAKING SYSTEMS AND CRUISE CONTROL SYSTEMS. RANT OVER. WISH I HAD NEVER BOUGHT IT. *TR
SeatsFire
Filed May 1, 201390,000 milesNJ
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R500. THE CONTACT STATED THAT THE DRIVER'S SIDE HEATED SEAT FAILED AND OVERHEATED, BURNING A HOLE THROUGH THE SEAT FABRIC. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THERE WAS A DEFECT WITHIN THE HEATING UNIT AND THAT THE SEAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 98,000. *TR
Steering
Filed Mar 4, 201348,000 milesNJ
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R500. THE CONTACT STATED THAT WHEN MAKING TURNS, SHE HEARD A LOUD GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER INSPECTION, THEY ADVISED HER THAT THE POWER STEERING FLUID WAS LOW. THE VEHICLE WAS REPAIRED BY ADDING POWER STEERING FLUID. IMMEDIATELY AFTER LEAVING, THE FAILURE RECURRED. THE CONTACT LATER TOOK HER VEHICLE TO ANOTHER MECHANIC AND THEY ADVISED HER THAT THE POWER STEERING RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE CURRENT MILEAGE WAS APPROXIMATELY 96,500. *TR RETURNED BY USPS ON 4/10/2013. 2ND ATTEMPT ON 4/10/2013 FAILED. *KB
SeatsFire
Filed Mar 4, 201396,500 milesNJ
THE HEATED SEATS CAUGHT ON FIRE, BURNED PASSENGER WHILE DRIVING. SEATS IN FLAMES, STARTED TO SMOKE BURNING PASSENGER CLOTHING. PASSENGER TURNED OFF HEATED SEATS AND STOPPED THE VEHICLE FOR POTENTIAL DANGER TO OTHERS, THIS IS A VERY DANGEROUS PROBLEM MERCEDES IS ENGINEERING CARS THAN BURN WHILE DRIVING, THAT HAVE SIMILAR PROBLEM ITS SISTER CAR MERCEDES M SERIES, WHICH ARE COMPRISED OF SAME COMPONENTS, DIFFERENT BODY STYLE, BUT OVERALL COMPONENTS ELECTRICAL, MECHANICAL AND INTERIOR ARE BASICALLY SAME, BUT M SERIES IS BEING RECALLED BUT NOT THE LESS PURCHASED R SERIES, WHICH HAS THE SAME PROBLEMS WITH POWER STEERING, ELECTRICAL AND SO ON, WHY MERCEDES RECALLING THE M SERIES WHEN R SERIES SISTER CAR 99% ITS COPY?. THIS IS A CONSUMER??S WORST NIGHTMARE! ONE CAR IS BEING IGNORED WHILE OTHER IS ACKNOWLEDGED DUE TO ITS HIGHER SALES. BOTH VEHICLES M SERIES/R SERIES SHOULD EVALUATED AS SAME UNIT AND NOT SEPARATELY, THEY ARE ENGINEERED FROM SAME BLUEPRINT, USE 90% OF SAME COMPONENTS. TOLD BY SERVICE TECHNICIAN, THAT MERCEDES FIXES POWER STEERING UNITS FOR FREE ON M SERIES, WHILE PURCHASING1 QUART OF POWER STEERING FLUID FOR BROKEN UNIT, SEALS BLOWN PRIOR TO 49,000 MILES WITH A CLEAN CAR FAX? THE DEALER, I PURCHASED IT FROM TOLD ME TO BRING IT BACK TO ADD MORE POWER STEERING FLUID WHICH LASTED 8 MONTHS BEFORE, I REALIZED THE SEALS WERE BROKEN AND I PURCHASED A LEMON! THE MERCEDES R SERIES WITH CLEAN CAR FAX DID INDEED COME WITH MECHANICAL AND ELECTRICAL PROBLEMS, SINCE THERE ARE SO FEW R
Suspension
Filed Aug 28, 201250,000 milesFL
AIRMATIC SUSPENSION HAS FAILED COUNTLESS TIMES...FIXED UNDER WARRANTY THEN FAILED AGAIN...SUSPENSION FAILS WHEN THE CAR IS OFF, THEN SLOWLY RAISES ITSELF WHEN THE VEHICLE IS UNLOCKED AND STARTED...DEALER SAID THERE WAS NOTHING ELSE THEY OLD DO SINCE THEY HAVE REPLACED PARTS ALREADY AND RECOMMENDED I JUST CONTINUE TO DEAL WITH THE LOWERING SUSPENSION ISSUE UNTIL IT JUST DOES NOT RAISE UP ANYMORE. NOT THE ANSWER I EXPECTED FROM A MERCEDES BENZ DEALER. *TR
Power Train
Filed Jan 5, 201150,453 milesGA
AT TIMES THE SHIFT LEVER WOULD NOT WORK. I CALLED THE DEALERSHIP AND FOLLOWED THE INSTRUCTIONS IN THE MERCEDES-BENZ CAMPAIGN #2006090001 WHICH HAS A NHTSA #10021242. AFTER FOLLOWING THE INSTRUCTIONS IN THE CAMPAIGN MY VEHICLE WILL START IN PARK AND GO INTO REVERSE OR DRIVE BY ITSELF. THE INDICATER SAYS IT IS IN PARK WHEN IT STARTS BUT SHIFTS TO DRIVE OR REVERSE BY ITSELF EVEN WITHOUT MY FOOT ON THE BRAKE. IT IS VERY DANGEROUS BECAUSE THE CAR JUST TAKES OFF.
20 of 26 complaints, reproduced as filed.