Owners filed 15 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 3 times.
Do not drive
NHTSA attached 2 advisories to recalls on this vehicle. Advisories apply to specific production runs — check your VIN with the manufacturer or at nhtsa.gov/recalls before driving it.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
8
0
0
0
Visibility › Sun/Moon Roof Assembly
1
0
0
0
Visibility/Wiper
1
0
0
0
Visibility
1
0
0
0
Structure › Body
1
0
0
0
Seats
1
0
0
0
Seat Belts
1
0
0
0
Fuel/Propulsion System
1
0
0
0
3 safety recalls
Part 573 reports
Service Brakes, Hydraulic › Power Assist › Vacuum24V298000Do not drive
Filed Apr 26, 202415,604 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Risk. Reduced brake performance or brake failure can increase the risk of a crash.
Remedy. Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
Service Brakes, Hydraulic › Power Assist › Vacuum22V315000Do not drive
Filed May 9, 2022350,294 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Risk. Reduced brake performance or brake failure can increase the risk of a crash.
Remedy. Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
Air Bags › Frontal › Driver Side › Inflator Module16V081000
Filed Feb 11, 2016711,159 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
What owners reported
Newest filings
Structure › Body
Filed Feb 26, 2023NV
Rear Panoramic Roof Glass Cracks
Seat Belts
Filed Nov 18, 2018CA
REAR SEATBELTS RANDOMLY GET STUCK RETRACTED ALL THE WAY OR PARTIALLY OUT AND BECOME UNUSABLE FOR THE ( MIDDLE ROW) REAR PASSENGERS. THIS MALFUNCTION WAS NOTICED ON OR AROUND 8/30/2014 AND HAS PROGRESSIVELY GOTTEN WORSE TO ITS CURRENT STATE OF USELESSNESS !
Air Bags
Filed Jun 11, 2018CA
I HAVE BEEN RECEIVING SAFETY RECALL NOTICES FROM MERCEDES BENZ SEVERAL TIME IN THE PAST 6 MONTHS. EACH TIME THAT I CALL MERCEDES BENZ OF SOUTH BAY IN TORRANCE, CA, THEY TELL ME THAT THEY DON'T HAVE THE PART. SINCE THE SAFETY RECALL IS ABOUT THE AIR BAGS, IT IS REALLY IMPORTANT THAT THEY GET FIXED. I AM REALLY FRUSTRATED, CAN YOU HELP ME. VIN #: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Visibility › Sun/Moon Roof Assembly
Filed Mar 27, 2018105,000 milesPA
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ R350. WHILE DRIVING AT 60 MPH, THE CONTACT HEARD SOMETHING LIKE A LOUD POPPING SOUND. AT THAT POINT, THE CONTACT REALIZED THAT THE SUNROOF HAD EXPLODED WITHOUT IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN INFORMED THE CONTACT THE FAILURE HAD NEVER BEEN SEEN BEFORE. THE DEALER WAS NOT CONTACTED AND MADE AWARE OF THIS FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. *TT
Fuel/Propulsion System
Filed Feb 24, 201877,000 milesOH
IN 4 SEPARATE INCIDENTS SINCE I PURCHASED MY VEHICLE IN 2012, I HAVE RUN OUT OF GAS BUT THE GAS GAUGE SHOWS MORE THAN 1/4 TANK OF FUEL AVAILABLE. MOST RECENTLY, ON FEB 12,2018, MY CAR STOPPED WHILE TRAVELING 65 MPH ON I-270 IN COLUMBUS OH IN HEAVY TRAFFIC WITH NO WARNING AND 1/3 TANK OF GAS SHOWING ON THE GAUGE. I FEARED FOR MY AND MY DAUGHTER'S LIVES, AS A CAR WITH NO FUEL IS EXTREMELY DIFFICULT TO STEER. I ASKED AN AUTHORIZED MB DEALER (ASTORG) TO DIAGNOSE THE PROBLEM 2 YEARS AGO AND THEY COULD NOT FIND A REASON FOR THE ISSUE. THIS IS A SIGNIFICANT SAFETY ISSUE.
Air Bags
Filed Jan 6, 2018PA
RECEIVED LETTER TELLING ME TO CONTACT YOU FOR A FREE AIRBAG REPLACEMENT. THESE AIRBAGS INFLATORS ARE DEFECTED ON MY VEHICLE. PLEASE CONTACT ME AS SOON AS POSSIBLE AND PROVIDE DEALER THAT CAN HANDLE THIS ISSUE NEAR MY HOMETOWN.
Air Bags
Filed Nov 9, 2017CA
WE RECEIVED A RECALL IN FEBRUARY 2016 AND STILL THERE ARE NO REPLACEMENTS AVAILABLE. WHY SEND A RECALL WITH NO POSSIBLE RESOLUTION? I GUESS WE JUST CROSS OUR FINGERS AND HOPE?
Air Bags
Filed Nov 2, 2017CA
THERE IS A RECALL NOTICE FEB 11, 2016 AND TO DATE I HAVE NOT =BEEN CONTACTED ABOUT REPLACEMENT OF THE DEFECTIVE AIR BAG. WHAT DO I DO
Air Bags
Filed Oct 30, 2017KS
TAKATA RECALL, NO REMEDY FROM MERCEDES AS OF YET
Air Bags
Filed Oct 25, 2017NY
I RECEIVED A "TAKATA RECALL" NOTICE ALMOST 2 YEARS AGO ALLEGING THAT MY CURRENT AIRBAG CAN CAUSE SERIOUS BODILY INJURY, HARM OR DEATH. I'VE REPEATEDLY TRIED TO CONTACT MERCEDES BENZ TO REPLACE MY AIRBAG AS INSTRUCTED FROM PREVIOUS NOTIFICATIONS AND EVERY SINGLE TIME, I'M TOLD THAT THE PARTS FOR MY CAR ARE NOT YET AVAILABLE. WILL THEY BECOME AVAILABLE AFTER I DIE OR GET SERIOUSLY INJURED IN AN ACCIDENT????
Air Bags
Filed Nov 22, 2016MI
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ R350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Oct 18, 201475,000 milesOH
DRIVERS SIDE REAR AIR BAG CONSTANTLY LOSING AIR PRESSURE. NO WARNING LIGHT, BOTH WHILE PARKED AND WHILE DRIVING. FENDER NEARLY TOUCHES THE TIRE, VEHICLE LEANS AND BECOMES UNSTABLE. NO VISUAL EVIDENCE OF CRACKED OR DETERIORATION . *TR
Visibility/Wiper
Filed Jul 7, 201375,000 milesNJ
MY FAMILY AND I WERE DRIVING HOME FROM VACATION ON INTERSTATE 95 NORTH. THERE WAS A HEAVY DOWNPOUR OF RAIN, AND IN THE MIDST OF ALL THAT RAIN, THE WINDSHIELD WIPERS CEASE TO OPERATE. WE BEGAN TO PANIC BECAUSE THE RAIN WAS SO HEAVY. I BEGAN TO TURN THE SWITCH TO THE WINDSHIELD WIPER OFF AND ON. FINALLY, I HAD TO TURN THE CAR OFF AND THEN, BACK ON. THE WINDSHIELD WIPERS WORKED PARTIALLY TO OUR FINAL DESTINATION. ON A DIFFERENT DAY, MY WIFE WAS DRIVING THE 2009 MERCEDES BENZ R350 ON INTERSTATE 295 NORTH ON HER WAY TO WORK, IT STARTED TO RAIN VERY HEAVILY. AGAIN, THE WINDSHIELD WIPERS CEASE TO OPERATE AND VISIBILITY WAS VERY POOR. MY WIFE WAS IN THE MIDDLE OF THE HIGHWAY AND COULD NOT PULL OVER DUE TO POOR VISIBILITY. AS THIS WAS VERY UNSAFE, AN 18 WHEELER TRUCK WAS APPROACHING FROM BEHIND AND IMMEDIATELY, MY WIFE PUT ON HER FLASHERS. IF NOT FOR MY WIFE'S QUICK THINKING, SHE WOULD HAVE BEEN REAR ENDED OR WORSE. MY WIFE WAS TOTALLY SHOOK UP FROM THIS INCIDENT, AND SHE WILL NOT DRIVE THIS VEHICLE UNTIL IT IS REPAIRED. ONE OF THE MAIN REASON WE PURCHASED THE 2009 R 350 WAS FOR MERCEDES OUTSTANDING SAFETY RECORD. *TR
Visibility
Filed Mar 8, 201151,000 milesNJ
DRIVING THROUGH SNOW STORM IN NEW HAMPSHIRE WHICH TURNED INTO HEAVY RAIN IN MA. APPROX. 3-4 HOURS INTO TRIP DRIVING CAREFULLY THROUGH WINTER STORM LIKE CONDITIONS ON MASS PIKE IN LEFT LANE AND WINDSHIELD WIPERS STOPPED WORKING, BLINKERS STOPPED WORKING, HAZARDS STOPPED WORKING COULDN'T GET OVER SAFELY DON'T THINK BRAKES OR ACCELERATION WORKING BUT COULD STEER SO FRIGHTENED AND COULDN'T SEE AHEAD SINCE HEAVY RAIN - GOT TO SHOULDER BY USING OUTSIDE PASSENGER SIDE MIRROR AND TURNED CAR INTO THE SIDE OF THE ROAD TO STOP IT, DON'T THINK BRAKES WORKING SINCE WE KIND OF CRASHED STOPPED BUT DIDN'T HAVE TIME TO REALLY TEST ANYTHING CAREFULLY SINCE JUST THINKING ABOUT MY 2 KIDS IN THE BACK OF CAR. ONCE CAR STOPPED COULDN'T GET OUT SINCE DOOR LOCKS WOULD NOT OPEN. TERRIFIED IT WAS ELECTRICAL AND WE WERE TRAPPED INSIDE. CALLED 911 AND OFFICER ASKED ME WHERE IWAS AND I DIDN'T KNOW AND WAS SO PANICKED THINKING TRAPPED INSIDE CAR. OFFICER YELLED AT ME TO LOOK FOR SIGN SO HE COULD SEND HELP AND I WENT OVER TO PASSENGER FRONT SEAT SIDE TO LOOK OUT AND LUCKILY THAT DOOR OPENED MANUALLY. CAR IS A MERCEDES BENZ R CLASS I THINK IT IS A 2009 OR 2008, I CAN CHECK. CAR IS IN SHOP, DEALER SAID IT WAS BATTERY BUT I DON'T THINK SO SINCE SCREEN FOR NAVIGATION WAS ON BRIGHTLY LIT UP WHICH WOULDN'T BE IF BATTERY DIED. VERY SCARY, VERY DANGEROUS, VERY LUCKY WE WERE NOT KILLED. STILL NOT SURE HOW ON EARTH WE GOT OVER TO THE SIDE WITHOUT CAUSING AN ACCIDENT OR BEING HIT I COULD NOT SEE ANYTHING AT ALL OUT FR
Seats
Filed Aug 6, 20103,000 milesSC
WIFE IS DISABLED WITH A BACK INJURY LUMBAR SUPPORT HAS FAILED 4 TIMES IN 7 MONTHS PART WAS FINALLY ORDERED FROM GERMANY AND THE ITEM SEEMS FIXED WHINING NOISE COMES FROM UNDER THE HOOD. MERCEDES ENGINEER SAYS IT IS A AC PRESSURE RELEASE VALVE...AND REFUSES TO FIX IT AGAIN.....CAR WAS IN THE DEALERSHIP 4 TIMES FOR THIS. *TR
NHTSA has issued a do-not-drive warning for a recall on this vehicle.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Apr 26, 2024. Source: NHTSA Office of Defects Investigation.