2015 Mercedes-Benz GLK350 complaints

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE MANUFACTURER INDICATED THAT THE PART MAY BECOME AVAILABLE IN MID MAY OF 2020. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS TBD. THE CONTACT CALLED MERCEDES-BENZ OF NORTH HAVEN AT 203-239-1313 (LOCATED AT 620 WASHINGTON AVE, NORTH HAVEN, CT 06473) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL MY AIRBAG WILL NOT BE REPLACED UNTIL MAY 2020!! WHAT AM I SUPPOSED TO DO FOR A YEAR AND A HALF.

CONSUMER COMPLAINS ABOUT WORK PERFORMED AT CARMAX DEALERSHIP; WORKMANSHIP AND HONESTY OF SERVICE STAFF. NO NHTSA RESPONSE REQUIRED. *EA *JS

TAKATA RECALL SHOULD HAVE BEEN DONE BEFORE THE END OF MARCH 2018 ACCORDING TO A LETTER I RECEIVED. THE MERCEDES DEALERSHIP KEPT TELLING ME THAT THE AIRBAGS WERE OK, OR THAT THEY DO NOT HAVE REPLACEMENTS AS YET. I HAD AN ACCIDENT YESTERDAY, SO I WOULD LIKE TO INFORM EVERY OWNER OF THE PROBLEM AIRBAGS TO MAKE SURE THAT THEY GET THE NEW ONES WHICH THEY DESERVE.I WAS IN THE CITY, ON A STREET AND ONLY IMPACTED ANOTHER CAR AT ABOUT 5-10 MPH FOLLOWING A TURN ONTO A BUSIER STREET..I SUSTAINED ONLY SUPERFICIAL INJURIES (LACERATIONS, CONTUSIONS & ABBRATIONS), AND DAMAGES TO MY GLK 350. *TT

2015 GLK MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO DEFECTIVE SIDE CURTAIN AIRBAG. *LD THE CONSUMER STATED AS A RESULT FROM THE ACCIDENT, HAS SUFFERED FROM HEARING LOSS AND CHRONIC TINNITUS. THE CONSUMER BELIEVED THAT THE VOLUME OF THE EXPLOSION CAUSED BY THE DEPLOYMENT OF THE AIRBAG EXCEEDED INDUSTRY SAFETY STANDARDS. THE STEERING WHEEL AIRBAG DID NOT DEPLOY. *JS

ON JUNE 16,2017, WHILE I WAS DRIVING ON FREEWAY, I TRIED TO SLOWED DOWN BUT IT TURNED OUT TO ACCELERATE SUDDENLY AT AROUND 85MPH, THE STEERING SYSTEM WAS MESSED UP AND I LOST CONTROL OF MY CAR , THE MORE I TRY TO BRAKE THE FASTER THE CAR CRASHED , SO IT CRASHED TO THE RIGHT SIDE AND ROLLED OVER DOWN TO THE DITCH , I CALLED 911 AND UNFORTUNATELY THERE WAS NO SIGNAL, I COULD NOT OPEN THE DOOR NOR WINDOW. THE SMOKE CAME OUT FROM INSIDE AND THE CAR CAUGHT ON FIRE , I COULD HAVE BEEN BURNT TO DEATH ALIVE WITHOUT PEOPLE PASSING BY , THEY USED A BIG ROCK TO BREAK THE WINDOW AND PULLED ME OUT OF THE CAR, TWO MINUTES LATER , THE CAR EXPLODED AND BURNT TO GROUND. THIS IS A HORRIBLE EXPERIENCE , PEOPLE LIKE ME SPENT SO MUCH MONEY ON PURCHASING SUCH AN EXPENSIVE CAR WITH EXPECTATION TO BE SAFER IN DRIVING , BUT WHEN IT COMES TO CAR ACCIDENT , THERE ARE STILL SO MANY FLAWS WHICH COULD HAVE LED TO WRONGFUL DEATH , THIS MAKES ME FEEL FRUSTRATED AND I CALLED MB LONG BEACH AND BEVERLY HILLS , THEY JUST SHOWED INDIFFERENT AND IT'S NONE OF THEIR BUSINESS . I'M NOW VERY DISAPPOINTED AND I HOPE THERE WON'T BE ANY VICTIMS LIKE THIS . I WAS THE EXCEPTION AND I HOPE PEOPLE DRIVING MB GLK350 COULD BE LUCKY ENOUGH . MB OWES ME AN EXPLANATION AND INDEPENDENT INVESTIGATION SHOULD BE CARRIED OUT , MAYBE A RECALL IF NECESSARY FOR THE SAFETY OF CONSUMERS .

MY MB GLK 35 CRASHED AT A HIGH SPEED AROUND 80 MPH,IT BURNT TO GROUND . I WOULD HAVE BEEN BURNT ALIVE WITHOUT PEOPLE USING A BIG ROCK TO BREAK THE WINDOW AND PULLING ME OUT . DUE TO THE STEERING AND ENGINE MALFUNCTION , MY CAR CRASHED AND I COULDN'T OPEN THE DOOR NOR WINDOWS . THIS IS HORRIBLE EXPERIENCE , MERCEDES BENZ NEEDS TO INVESTIGATE THIS ACCIDENT AND I DON'T WANT MORE VICTIMS LIKE THIS .

FOR LAST 2 MONTHS AND CONTINUING ON, THE 'ESP INOPERATIVE' MESSAGE POPS UP FREQUENTLY, EVEN WHEN THE WEATHER AND ROAD CONDITIONS ARE WARM, DRY AND CLEAR. WHEN IT OCCURS, THE CAR SEEMS TO LOOSE ACCELERATION (POWER) AND SLOWS DOWN (RATHER VERY QUICKLY ON ROADWAY SLOPING UP). PRESSING THE GAS PEDAL WOULD NOT SPEED UP THE CAR IMMEDIATELY; IT WOULD AFTER A WHILE. WHEN THIS OCCURS, I PULL OVER THE CAR AND TURN IT OFF & ON TO GET RID OF THE 'ESP INOPERATIVE' MESSAGE. THIS HAS HAPPENED ON HIGH SPEED EXPRESSWAY AS WELL. IT FELT VERY DANGEROUS AND UNSAFE SINCE A TRUCK WAS APPROACHING CLOSELY BEHIND. I WAS FORTUNATE TO PULL OVER ON THE SHOULDER AND TURN OFF/ON THE CAR. THIS APPEARS TO BE ASSOCIATED WITH A FAULTY PART, SENSOR OR SOFTWARE THAT NEEDS TO BE FIXED BY THE CAR MANUFACTURER. I BOUGHT THIS CAR BRAND NEW IN OCTOBER 2014 AND IT CURRENTLY HAS 5940 MILES. IT WAS SERVICED BY DEALERSHIP IN OCTOBER 2015 FOR 12-MONTH MAINTENANCE.

DRIVING BACK FROM VACATION LAST SATURDAY, ON THE PENNSYLVANIA TURNPIKE, OUR MOTOR SHUT ITSELF OFF. MY HUSBAND WAS DRIVING, USING CRUISE CONTROL, GOING STRAIGHT, WITH THE "ECON" BUTTON TURNED OFF. LUCKILY TRAFFIC WAS LIGHT AND WE WERE ABLE TO COAST TO A STOP OFF THE RIGHT SIDE OF THE FREEWAY WITHOUT MISHAP. MY HUSBAND TURNED THE KEY OFF, WAITED ABOUT A MINUTE, THEN STARTED THE ENGINE AGAIN. THE "CHECK ENGINE" LIGHT CAME ON, BUT OUR MOTOR STAYED ON, AND WE DROVE HOME WITHOUT ANY MORE PROBLEMS. I MADE AN APPOINTMENT WITH OUR M.B. DEALER TO HAVE THE CAR SERVICED ON THIS COMING FRIDAY, OCT. 2ND., EXPLAINING WHAT HAD OCCURRED. THE CHECK ENGINE LIGHT WENT OUT SOMETIME ON MONDAY, SEPT. 28TH. AND HASN'T COME ON AGAIN, BUT IF THE ENGINE DIES AGAIN AT A MORE INOPPORTUNE TIME IT COULD CAUSE SERIOUS, POSSIBLY FATAL, CONSEQUENCES. I AM VERY CONCERNED. BEFORE THIS FAILURE OUR CAR'S MOTOR HAS RUN SMOOTHLY WITH NO PROBLEMS. HOPEFULLY OUR DEALER WILL BE ABLE TO IDENTIFY THE CAUSE WHEN THEY CHECK OUR ONBOARD COMPUTER.

MY WIFE WAS DRIVING ON THE INTERSTATE AT ~65MPH IN HER NEW 2015 GLK350 W/ PANORAMIC & 4MATIC & ~7000 MILES. IT WAS 7:00PM IN VERY LIGHT TRAFFIC. NO ONE WAS NEAR HER AT THE TIME OF INCIDENT. SHE HEARD A VERY LOUD STARLING BANG. AT FIRST SHE THOUGHT A TIRE HAD BLOWN. SHE THEN HEARD FAINT CRACKLING NOISE ABOVE HER HEAD. THE SUN SHADE WAS CLOSED SO NO GLASS DROPPED INTO THE CABIN AREA. WITHIN MINUTES SHE NOTICED THAT THE SUNROOF HAD SHATTERED. NOTEWORTHY POINT, THE SUNROOF GLASS WAS BROKEN CONVEX. SO, IT WAS SLIGHTLY POUCHED UPWARD, WHICH WE THOUGHT WAS UNUSUAL. I TAPED THE SUNROOF AND BROUGHT IT TO THE LOCAL DEALER THE NEXT DAY. THE DEALER SAID SHE HIT SOMETHING AND THAT'S WHAT CAUSED THE ISSUE. I MENTIONED THAT THEIR WAS NO ONE ELSE AROUND AND THEIR WERE LOTS OF INTERNET REPORTS WITH SIMILAR PROBLEMS. HE SAID YOU CAN FIND ANYTHING ON THE INTERNET. MY COST TO REPLACE SUNROOF WAS $2500 USING MY INSURANCE, OR $1500 WITH A DISCOUNT IF I WAS PAYING FOR IT MYSELF. I'M NOT SURE WHY THERE WAS 2 DIFFERENT PRICES. AFTER RESEARCHING THE SAFERCAR.GOV SITE, I FOUND APPROX. 9 CASES OF LATE MODEL MERCEDES WITH A VERY SIMILAR ISSUES. THERE'S ALSO NUMEROUS ARTICLES AND NEWS STORIES INCLUDING OTHER CAR MANUFACTURERS ON THE NET WITH THE SAME SUNROOF ISSUES. THERE IS A SAFETY ISSUE HERE.

WHILE EXITING THE HWY THE CAR SLOW DOWN ON ITS OWN FROM ABOUT 60 TO AROUND 45 WITHOUT BREAKING. INOPERATIVE SEE OWNER'S MANUAL APPEARED ON THE DASHBOARD AND THE CAR STARTED LOOSING POWER. WHEN I TRIED TO ACCELERATE IT DID WOULD NOT SPEED UP PASS 50. AFTER COMING TO A TRAFFIC LIGHT I TRIED TO ACCELERATE AND IT WAS VERY SLOW EVEN WHEN THE PEDAL WAS ALL THE WAY DOWN TO THE FLOOR. LUCKILY THERE WAS NO ONE ON THE ROAD AT THE TIME. I PUMP THE PEDAL SEVERAL TIMES TRYING TO SPEED UP AND IT WOULD NOT GO PASS 55-60 DESPITE PRESSING THE GAS TO THE FLOOR. AFTER I GOT HOME I TURNED THE CAR OFF AND ON THEN DRIVE IT AGAIN, ACCELERATION SEEMED TO COME BACK AND THE LIGHTS WERE NO LONGER ON THE DASHBOARD

WE WERE DRIVING ON NORMAL FREEWAY SPEED ALONG INTERSTATE 5 SOUTH APPROACHING FORT TEJON TOWARDS LOS ANGELES WHEN SUDDENLY THE DASHBOARD DISPLAYED THE MESSAGE " INOPERATIVE. CHECK OPERATOR'S MANUAL". WITH THIS MESSAGE, THE CAR SLOWED DOWN AND ULTIMATELY SHUT OFF ITS POWER ON US. FORTUNATELY, WE WERE ABLE TO SAFELY GLIDE AND DRIVE THE VEHICLE TO THE ROADSIDE. WITH THE SPEEDING TRAILER TRUCKS AND CARS ON ALL THREE LANES THAT WE HAD TO PASS THROUGH BEFORE SAFELY PARKING THE CAR, IT COULD HAVE COST US OUR LIVES. PLEASE OPEN AN INVESTIGATION TO ADDRESS ANY DEFECT ON THIS TYPE OF VEHICLE. THANK YOU. *TR

MESSAGE DASHBOARD INDICATOR (MDI) READ "INOPERATIVE. SEE OPERATOR'S MANUAL" WITH OTHER MALFUNCTION LIGHTS INCLUDING CHECK ENGINE LIGHT (CEL). TURNED CAR OFF AN ON AND ONLY THE CEL REMAINED. ALSO, THERE WAS A RECURRING TICKING NOISE THAT PRECEDED AFOREMENTIONED ISSUES THAT I ALSO REPORTED. DEALERSHIP REPAIRED LOOSE PIN IN ENGINE ECU (P045100) FOR THE CEL AND REPLACED A HIGH PRESSURE FUEL PUMP FOR THE TICKING NOISE. TICKING NOISE CONTINUED AND VEHICLE RETURNED TO DEALERSHIP WHERE THEY DETERMINED THE TICKING NOISE WAS RELATED TO THE DASH/RADIO/AC CONTROL PANEL/DASH TRIMMING MOVING AGAINST EACH OTHER BUT INDICATED THAT THIS WAS NORMAL (3778 MILES) . THE ISSUE RELATED TO THE MDI AND CEL OCCURRED AGAIN ON 01/25/2015. AS WITH THE INITIAL OCCURRENCE, THE CEL REMAINED ON AFTER RESTARTING THE VEHICLE. THE VEHICLE SEEMED TO STALL WHILE I WAS DRIVING 65 MPH ON A MAJOR HIGHWAY WHEN DRIVING A FEW HOURS LATER. FORTUNATELY, I WAS ABLE TO EXIT THE HIGHWAY. I NOTICED THAT THE CAR DROVE VERY SLUGGISHLY. FOR EXAMPLE, THE CAR WOULD HARDLY ACCELERATE REGARDLESS OF HOW FAR DOWN I PRESSED THE ACCELERATOR AFTER ATTEMPTING TO CONTINUE FROM THE RED LIGHT. I RECALLED THIS HAPPENING WITH THE FIRST OCCURRENCE BUT THEN THOUGHT IT WAS SOMETHING I WAS DOING INCORRECTLY. THE ENGINE LIGHT REMAINED ON AFTER RESTARTING THE VEHICLE AND AS I DROVE APPROXIMATELY 10 MINUTES TO MY FINAL DESTINATION. THE ENGINE LIGHT DID NOT COME ON WHEN I STARTED THE CAR AGAIN AT 10:40 AM (4017 MILES). OUT OF CONCERN, AND ADVICE FROM