2013 Mercedes-Benz GLK350 complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DOTHAN (2309 ROSS CLARK CIR, DOTHAN, AL 36301) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, (281) 305-8970) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LAGUNA NIGUEL AT (949) 416-2438 (LOCATED AT 1 STAR DR., LAGUNA NIGUEL, CA 92677) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL, THEY STILL HAVE NOT REPLACED THE PART. WHEN I BOUGHT THE CAR THEY SAID THERE WAS NO RECALLS ON IT. THEN I GET LETTER IN THE MAIL IT HAS A RECALL FOR TYE AIR BAGS. IF I HAD KNOWN AT THE TIME WHEN BUYING THE VEHICLE WHEN I ASKED WAS THERE ANY RECALLS, I WOULD NOT HAVE BOUGHT THE VEHICLE. IT'S NOT SAFE KNOWING THERES A RECALL FOR THE AIRBAG AND THEY HAVE NOT REPLACED IT.

VEHICLE HAS ~ 20K MILES, BROUGHT INTO DEALER BECAUSE ABS LIGHT WENT ON WHILE DRIVING SAYING SYSTEM WAS INOPERATIVE. DEALER THEN FOUND GAS TANK LEAK, AND WOULD NOT LET ME LEAVE THE DEALER, BECAUSE OF THE SAFETY HAZARD. SEARCH SHOWS RECALL FOR EARLIER MODEL YEAR 2012 WITH SAME ISSUE, BUT DEALER SAYS NO RECALL FOR 2013. ABS SENSORS ARE ALSO MALFUNCTIONING WHILE DRIVING. TWO SEPARATE INCIDENTS FOR ABS SENSORS. TWO BEEN REPLACED WITHIN ONE WEEK!

TAKATA RECALL: I RECEIVED A SAFETY RECALL NOTICE IN FEBRUARY 2018 FROM MERCEDES BENZ. I CONTACTED MERCEDES BENZ SEVERAL TIMES AFTER RECEIVING THE NOTICE AND WAS TOLD THE PARTS WOULD BE AVAILABLE AT THE END OF JUNE 2018. ON JULY 5TH I CONTACTED MERCEDES BENZ ONCE AGAIN AND WAS TOLD MY VEHICLE WILL NOT GET REPAIRED UNTIL MARCH 2019. ADDITIONALLY, I SPOKE WITH A NHTSA REP ON JULY 5TH AS WELL, AND WAS TOLD THE GOVERNMENT GAVE THE COMPANY UNTIL SEPT 2018 TO HAVE THE PARTS AVAILABLE FOR MY VEHICLE. MERCEDES BENZ IS UNABLE TO REMEDY THE SITUATION WITHIN A REASONABLE AMOUNT OF TIME. I NEED THE ASSISTANCE OF THE U.S. GOVERNMENT TO RESOLVE THIS SITUATION. THANK YOU.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (W.I. SIMONSON MERCEDES-BENZ, 1626 WILSHIRE BOULEVARD, SANTA MONICA, CALIFORNIA 90403) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

THE CAR PUTS ITSELF INTO AUTOMATIC "PARK" MODE WHEN SLOWING DOWN, APPLYING BRAKES AND SPEED DROPS BELOW 7 MPH. 9 INSTANCES HAVE HAPPENED, ONCE IN REVERSE. THE TEMPERATURE OF CAR NOT AN ISSUE, THIS OCCURRED WHETHER USING KEY FOB INSERTED TO START CAR OR USING PUSH BUTTON. DEALER BULLETIN LI54.25-P-056472 ADDRESSES ISSUE BUT NOT COVERED BY MANUFACTURER. LAST OCCURRENCE 6/7/2018.

TAKATA RECALL - WHERE IS THE REPLACEMENT PART FOR MY VEHICLE? I RECEIVED A NOTICE FROM MERCEDES-BENZ STATING THAT "I WOULD BE CONTACTED IN THE FUTURE". THIS SEEMS LIKE INACTION FOR A RECALL THAT HAS BEEN IN EFFECT NOW FOR OVER THREE YEARS! PLEASE HELP.

MANUFACTURER IS STATING REPAIR TO A POTENTIALLY DEADLY AIRBAG WILL TAKE TILL JUNE 2019 TO REPAIR WHICH FAR EXCEEDS A REASONABLE AMOUNT OF TIME. THIS CAR IS DRIVEN EVERYDAY AND MERCEDES BENZ SHOULD HAVE AN INTERIM FIX TO PREVENT INJURIES, EVEN DEATH TO PASSENGERS IN THIS VEHICLE. I FEEL AS THOUGH I'M DRIVING THIS CAR WITH A LOADED GUN TO MY HEAD.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF BIRMINGHAM, 1800 MONTGOMERY HWY S, HOOVER, AL 35244, (205) 403-5179) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT HE WOULD BE NOTIFIED WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A WHINING NOISE COMING FROM THE DASHBOARD. THE CONTACT STATED THAT THE NOISE WAS HEARD WHEN THE VEHICLE WAS TRAVELING 65 TO 70 MPH. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO CARMAX (21939 SOUTHWEST FWY, RICHMOND, TX 77469, (281) 232-7180) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V403000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES MERCEDES IN NEWPORT BEACH, CALIFORNIA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY SAFETY RECALL IS STILL NOT DONE YET OR IS NOT BEING DONE IN A TIMELY MANNER AND IT'S A DANGER TO ME AND MY FAMILY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NORTH ORLANDO (1100 RINEHART RD, SANFORD, FL 32771) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF BILLINGS, 3045 KING AVE W, BILLINGS, MT 59102) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2016. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WOULD BE AVAILABLE SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2013 MERCEDES BENZ GLK-350. CONSUMER WRITES IN REGARDS TO RECALL INTERIM NOTICE. *LD *JS THE CONSUMER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS

APRIL 2013 I PURCHASED A 2013 GLK 350 MERCEDES BENZ. FEBRUARY 2016 NTSHA ISSUED A RECALL FOR MY VIN NUMBER. MERCEDES BENZ THE MANUFACTURER NOR RBM MERCEDESDEALERSHIP OF ALPHARETTA,GEORGIA NEVER NOTIDFIED ME. I WAS TOTALLY UNAWARE. JANUARY 8, 2018 I SAW A MERCEDES AIRBAG RECALL. I NEXT DAY I SPOKE TO RBM MERCEDES MR. SMITH AND HE SAID HE DID NOT KNOW. THE SAME DAY, JANUARY 9, 2018 MR. DENTON, MAINTENANCE TEXTED ME TO TELL ME THAT HE CHECKED WITH MY VIN NUMBER AND MY CAR DID NOT HAVE AN OPEN AIRBAG RECALL. THIS WAS NOT TRUE. MARCH 9, 2018 MERCEDES MANUFACTURER SENT ME A "RECALL LETTER" FOR THE FIRST TIME. I GOOGLED NTSHA WEBSITE AND KEYED IN MY VIN AND A RECALL WAS ISSUED IN 2016 AND AGAIN MARCH 2018. I CONTACTED THE RBM MERCEDES DEALERSHIP MR. SMITH, MR. BEECHAM, MR. LEAVY, MR. HAYWOOD, AND (MR. DENTON;NON-RESPONSIVE) I REQUESTED A FREE LOANER AND I DON'T FEEL SAFE RIDING IN MY CAR. THIS IS MY ONLY CAR. MY REQUEST FOR A LOANER WAS DENIED AND WAS TOLD BY MR. BEECHAM THAT ONLY THE MANUFACTURER CAN GIVE ME A LOANER. MR. SMITH SAID BORROW SOMEONE'S CAR. MR. HAYWOOD SAID THAT HE EMPHATHIZE WITH ME BUT THE IS STILL SAFE. IT MIGHT BE 2019 BEFORE MY CAR GET FIXED. I AM RIDING IN AN UNSAFE VEHICLE WAITING FOR SOMETHING TO HAPPEN TO ME AND MY FAMILY. MERCEDES NEED TO PROVIDE A FREE LOANER. DP

TAKATA RECALL!! PER MY VIN #, MY 2013 MERCEDES BENZ GLK 350 HAS BEEN RECALLED EFFECTIVE JAN 10 2018. SIXTY DAYS HAVE PASSED AND NOT ONLY IS THERE NO REMEDY AVAILABLE, BUT I HAVE NOT EVEN BEEN NOTIFIED. I FOUND OUT WHEN I TRIED TO TRADE MY CAR IN FOR A NEW CAR. I HAVE MOVED TO MONTANA FROM CALIFORNIA AND NEED A AWD CAR. MY CURRENT CAR IS PROVING DANGEROUS TO DRIVE. I CANNOT SELL IT!!!! IT IS A DANGER FOR ME TO DRIVE AND I CANNOT GET RID OF IT. PLEASE HELP ME GET IT FIXED OR HAVE MERCEDES TAKE IT BACK IN TRADE. RECALL NUMBER: 18V043 1/10/2018 RECALL STATUS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. POMPANO BEACH MERCEDES-BENZ IN POMPANO BEACH, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HUNTSVILLE (6520 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE RECEIVED SEVERAL NOTICES IN REGARDS TO REPLACING THIS PASSENGER AIRBAG AND THEY KEEP TELLING ME THAT THIS PART IS STILL NOT AVAILABLE.

WHEN I'M DRIVING THE CAR, THE CAR WILL AUTOMATICALLY SHIFTS FROM D(DRIVE) TO P(PARK). IT HAPPENS ESPECIALLY WHEN I HIT THE BRAKE. I WENT TO DEALER FOR THE SAME ISSUE TWICE, AND IT SEEMS THEY STILL CANNOT FIND THE PROBLEM AND FIX IT. THIS IS A LIFE-THREATENING ISSUE. JUST IMAGE THE CAR STOPS IMMEDIATELY AT THE MIDDLE OF HIGHWAY. WE ARE LUCKY NOT HIT BY THE CAR BEHIND US. IT HAPPENED TWICE ON HIGHWAY I-70.

ON MAY-JUNE 2016 THE VEHICLE WAS SHOWING A WARNING LIGHT RELATED TO A MALFUNCTION OF THE DRIVER'S SEAT BELT, THE DEALERSHIP FOUND THROUGH A VEHICLE INSPECTION THAT IT WAS RELATED TO THE STEERING MODULE. ONE WAS ORDERED. THE AIRBAGS WERE DISABLE FOR A MONTH, PLACING AT RISK MY WIFE'S LIFE. THE PROBLEM SEEMS TO BE FIXED BUT THE AIRBAGS NOW COULD BE DISABLE OR WILL MALFUNCTION IN THE FUTURE. SINCE THIS TYPE OF VEHICLE HAS TAKATA AIRBAGS, I WOULD LIKE TO REQUEST THE REPLACEMENTS OF ALL AIRBAGS, INSTEAD OF A TRIAL/WAITING IF THIS WILL MALFUNCTION IN THE NEAR FUTURE, WITH A RISK OF A PREVENTABLE DEATH OF ME OF MY WIFE, AS WE BOTH ARE DRIVING THIS VEHICLE. I APPRECIATE PLACING HUMAN LIFES INSTEAD OF MONETARY GAIN.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS A DIAGNOSTIC FEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

EMERGENCY BRAKE FAILS TO RELEASE. IF RELEASED BRAKE CANNOT BE APPLIED BECAUSE IT FREEZES. BRAKE WAS USED REGULARLY WHEN IN PARK AS PRESCRIBED. BRAKE WAS ALSO EXCERSIZED ACCORDING TO PROCEDURES ON P.165 OF THE 2012-3 GLK OWNERS MANUAL. UNDERBODY OF CAR WAS GENTLY WASHED PERIODICALLY TO FLUSH ANY SALT ETC. FROM EXPOSED BRAKE LINES AS PER MANUAL WHEN CAR WAS WASHED ON A REGULAR BASIS. NOW IT CANNOT BE APPLIED IN EMERGENCY SITUATIONS. THERE IS NO VISIBLE CORROSION ON THE BRAKE LINES. THIS IS A KNOWN PROBLEM WITH MBUSA 2012 -2015 GLKS. RESULT" ONE E CANNOT APPLY THE EMERGENCY BRAKE IN AN EMERGENCY SITUATION. THIS IS A KNOW PROBLEM WITH C AND GLK CLASS CARS THAT MBUSA REFUSED TO RECOGNIZE. IT MAYBE A PROBLEM WITH THE LINKAGE IN THE FIREWALL. AGAIN THIS IS A SAFETY PROBLEM IN AN EMERGENCY. CAR IS ALWAYS GARAGED.

MY 2013 GLK350 WAS STATIONARY AND I WAS PARKED IN MY PARENTS DRIVEWAY IN ILLINOIS. IT WAS NIGHTTIME AND I WENT TO GO CLOSE THE PANORAMIC ROOF SINCE I WAS GOING INSIDE AND IT WAS LIGHTLY RAINING. TEMPS OUTSIDE WERE MILD SINCE IT WAS MAY 27, 2016. WHEN I WENT TO CLOSE THE ROOF I HEARD A CRUNCH SOUND BUT DID NOT NOTICE IT WAS SHATTERED. I CLOSED THE SUN BLIND AND IT WASN'T UNTIL I OPENED THE BLIND THE NEXT TIME MAY 28, 2016. MY SISTER AND I BOTH LOOKED UP AND NOTICED THE GLASS WAS SHATTERED. THE REST OF MY FAMILY ALSO NOTED THE DAMAGE ALSO AND WE TOOK INCLUDED PICTURES. I CALLED MB USA AT 800 367.6372. ADAM THE REP I SPOKE TO SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO SEE IF IT'S PART OF A RECALL BUT WHEN THEY LOOKED IT UP THERE WAS NO RECALL FOR MY VIN?? I FOLLOWED UP WITH VANESSA AT THE 800 AND SHE SAID THE SAME THAT SVC GUY DID AT DEALERSHIP. I ESCALATED MY COMPLAINT FOR RESOLUTION, NO OBJECTS OR ROCKS, ETC CAME IN CONTACT WITH THE GLASS AND THE TRACK WAS CLEAR OF DEBRIS. I LOOKED ON INTERNET AND NOTED SEVERAL SIMILAR INCIDENTS OF THE GLASS SHATTERING AND SOME WITH GLASS EXPLODING OUT OR IMPLODING??! MB IS NOT CLAIMING RESPONSIBILITY WHICH I DO NOT UNDERSTAND! I HAVE ESCALATED AGAIN AND I AM STILL WAITING TO CONNECT WITH MB USA TO DISCUSS SINCE THIS IS CLEARLY A DEFECT. IT DOESN'T MATTER WHETHER YOU'RE STATIONARY OR MOVING THIS IS A SERIOUS HAZARD. I HAD TO GET THIS REPAIRED AND COST ME UPWARDS OF $1600 OUT OF POCKET.. BUT HAS COST UP TO $2K PER INCIDENT. COME TO FIND OUT

PANORAMIC SUNROOF EXPLOSION. DRIVING ON A CITY STREET AT 45 MPH WHEN SUDDENLY THE CLOSED SUNROOF SHATTERED. NO FOREIGN OBJECTS OR CONTACT OCCURRED. IT WAS SPONTANEOUS EXPLOSION.

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT WAS INVOLVED IN A HEAD ON CRASH WITH ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

DRIVER'S SIDE WIPER LEAVES A WIDE WATER STREAK WHEN LEAVING THE A-PILLAR, BLOCKING DRIVER'S VISION. SENT VEHICLE BACK TO TWO DEALERS FOR 5 TIMES. EACH TIME THE DEALERSHIP CHANGED A WIPER BLADE, BUT PROBLEM REMAINED. A NEW MB FACTORY WINDSHIELD WAS INSTALLED IN 2014 SUMMER DUE TO GLASS DAMAGE UNRELATED TO THIS DEFECT. AFTER THAT, PROBLEM REMAINS. IN NOVEMBER 2014, A SERVICE MANAGER CITED A PUBLICATION FROM XENTRY, TOPIC NUMBER LI82.30-P-059239 (C), SUGGESTING THAT IT'S A COMMON PROBLEM EXISTING ON ALL PASSENGER CAR MODEL SERIES AND THERE'S NO TECHNICAL REMEDY AVAILABLE, THUS REFUSED TO PROVIDED ANY FURTHER WARRANTY REPAIRS. A VIDEO DESCRIBING THE DEFECT IS ON YOUTUBE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=4NTTRAR-ZDO

I WAS STOPPED AT A STOP SIGN WHEN THE VEHICLES RPM JUMPED TO 4000, I QUICKLY PUT THE VEHICLE IN "PARK". THEN TURNED THE ENGINE OFF AND STARTED THE ENGINE AGAIN. THE RPM JUMPED TO 4000 AGAIN. I TURNED THE ENGINE OFF AND STARTED IT AGAIN. THIS HAPPENED TWICE WITHIN A WEEK. BOTH TIMES AT A STOP - ONCE AT A STOP SIGN AND ONCE AT A TRAFFIC SIGNAL. TOOK THE VEHICLE INTO THE MERCEDES DEALER BUT MERCEDES SERVICE STATES THERE IS NOTHING WRONG WITH THE VEHICLE. ALMOST EXACTLY 1 YEAR AGO, MY WIFE WAS IN AN ACCIDENT BECAUSE THE VEHICLE "LUNGED" FORWARD. SHE HAS NOT DRIVEN THE VEHICLE SINCE THAT INCIDENT AND I'VE BEEN DRIVING THIS VEHICLE APPROXIMATELY 2 DAYS A WEEK FOR ABOUT A YEAR. I HADN'T UNDERSTOOD HER CONCERN COMPLETELY UNTIL IT HAPPENED TO ME WHILE I WAS DRIVING THE VEHICLE LAST WEEK. THERE IS A SERIOUS PROBLEM BUT MERCEDES IS SAYING THERE IS NOTHING WRONG WITH THE VEHICLE. *TR

THE SUNROOF ON MY 2013 MERCEDES BENZ GLK 350 SPONTANEOUSLY EXPLODED WITH NO WARNING. NOTHING HIT THE ROOF OR ANY OTHER PART OF THE CAR. THE WEATHER WAS ABOUT 36 DEGREES FAHRENHEIT, NOT TOO COLD, NOT TOO HOT. THERE WAS A LOUD BANG (LIKE THE SOUND OF A GUNSHOT) FOLLOWED BY 5 - 10 MINUTES OF CRACKLING AS THE SUNROOF GLASS BROKE INTO HUNDREDS OF PIECES. IT APPEARS TO BE THE TOP LAYER OF DOUBLE-PANED GLASS, AS THE GLASS DID NOT FALL INTO THE CAR. I WAS DRIVING ABOUT 35 MPH AT THE TIME. THERE WAS NOTHING UNUSUAL THAT WOULD HAVE CAUSED THIS. *TR

I JUST LEFT MY HOUSE AND DROVE APPROXIMATELY 2 MILES. I WAS STOPPED AT A STOP SIGN AND AS I MADE A TURN AND ACCELERATED, I FELT A DRAG AND THEN A LOUD NOISE COMING FROM UNDER THE FRONT OF THE CAR. I THEN SMELLED SMOKE AND SAW BLACK SMOKE COMING FROM UNDER THE CAR. I PULLED OVER AND GOT OUT OF THE CAR AND SAW FLAMES UNDER THE FRONT OF THE CAR. IN A MATTER OF MINUTES THE CAR WAS ENGULFED IN FLAMES. 911 WAS CALLED AND THE FIRST RESPONDERS, A POLICEMAN AND A PERSON FROM THE ASSOCIATED FIRE PROTECTION, ATTEMPTED TO EXTINGUISH THE FLAMES WITH A DRY CHEMICAL FIRE EXTINGUISHER WITHOUT SUCCESS. BY THE TIME THE FIRE DEPARTMENT ARRIVED, I WAS TAKEN TO THE POLICE DEPARTMENT TO COMPLETE A POLICE REPORT SO I DON'T KNOW HOW LONG IT TOOK TO EXTINGUISH THE FIRE BUT THE END RESULT IS THAT THE CAR IS JUST A BURNED OUT SHELL AND WAS TOTALED. *TR

VEHICLE AUTOMATICALLY LOCKED LEAVING MY 3 YEAR OLD IN THE VEHICLE STRAPPED TO HER CARSEAT. THE KEY FOB WAS IN THE VEHICLE AT THE TIME. MY WIFE LEFT THE KEYS IN HER PURSE SINCE THEY ARE BLUETOOTH KEYS AND PLACED THEM INSIDE THE VEHICLE AND WALKED AROUND TO DRIVERS SIDE TO GET IN. VEHICLE SELF LOCKED WHILE SHE WAS WALKING AROUND TO DRIVER'S SIDE, LEAVING CHILD TRAPPED IN VEHICLE IN 100 DEGREE WEATHER. CALLED MERCEDES BENZ OF AMERCIA, RELAYED THE PROBLEM. PHONE REP "[XXX]" SAID THIS HAPPENS FROM TIME TO TIME AND "THEY" DO NOT KNOW WHY. TALKED TO MERCEDES BENZ OF SAN ANTONIO, TX. THEY SAID THEY HAVE NEVER HEARD OF THIS HAPPENING AND SAID IT WOULD BE A $130 DIAGNOSTIC CHARGE TO ANALYZE THE PROBLEM. WAS INFORMED AT TIME OF PURCHASE OF VEHICLE IT WAS IMPOSSIBLE TO LOCK KEYS IN VEHICLE UNLESS LOCK BUTTON IS DEPRESSED ON KEYLESS START KEY FOB. THIS IS A MFG DEFECT IN MY OPINION AND MB OF USA NEEDS TO FIX THIS PROBLEM BEFORE A DEATH OCCURS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TWICE I'VE HAD THE ISSUE WHERE NONE OF MY LIGHTS WORK WHILE I'VE BEEN DRIVING. NOT SURE ABOUT THE HEADLIGHTS, HOWEVER BOTH TIMES I HIT MY TURN SIGNAL TO TURN (DOESN'T MATTER RIGHT OR LEFT) AND THERE IS NO INDICATOR VISIBLE ON MY DASHBOARD. ALSO THERE IS NO TICKING/SIGNALING NOISE. WHEN I'VE PULLED OVER AND HAD MY PASSENGER GET OUT AND LOOK AT MY REAR OR FRONT TURN SIGNALS NOTHING WORKS, PERIOD. I DID MENTION THIS TO THE DEALERSHIP THE FIRST TIME AND THEY COULDN'T FIND ANYTHING. I'VE NOT BOTHERED A 2ND TIME SINCE THEY COULDN'T FIND ANYTHING THE FIRST TIME. TO SOLVE THIS ISSUE; I HAVE TO POWER MY CAR OFF FOR A FEW SECONDS, THEN START MY ENGINE BACK UP. BOTH TIMES THIS HAS SOLVED MY TURN SIGNAL ISSUE. NOT SURE IF MY FLASHERS HAVE THE ISSUE OR NOT WHEN THIS HAPPENS. KNOWING ME I WOULD THINK I WOULD HAVE CHECKED IT, HOWEVER I CAN'T RECALL. *JS

I WAS BACKING MY VEHICLE INTO A SPOT ON A RESIDENTIAL STREET AND WHEN I PUT THE CAR IN "DRIVE" TO PULL FORWARD, THE CAR LUNGED FORWARD . I SLAMMED ON MY BRAKES AND WHEN THE CAR KEPT ON GOING, I PRESSED THE PARKING BRAKE AND PUT THE CAR IN "PARK". THE CAR ENDED UP JUMPING THE SIDEWALK AND HITTING THE POSTS AND GARAGE OF A HOUSE. I DID NOT PRESS THE ACCELERATOR BY MISTAKE. I DO HAVE A WITNESS WHO WAS ON THE SIDEWALK AT THE TIME WHO WATCHED ME DURING THE ORDEAL.