2014 Mercedes-Benz GLK250

Routine

Owners filed 21 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 5 times.

What fails
ComponentReportsCrashesFiresInjuries
Air Bags15
000
Visibility/Wiper2
001
Vehicle Speed Control › Accelerator Pedal1
101
Unknown or Other1
000
Engine1
000
Electrical System1
000

5 safety recalls

Part 573 reports
Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bags › Frontal › Passenger Side › Inflator Module19V010000
Filed Jan 9, 2019288,779 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy. MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bags › Frontal17V627000
Filed Oct 6, 2017495,290 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Steering17V252000
Filed Apr 12, 2017168 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.

Risk. A loss of steering can increase the risk of a crash.

Remedy. MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Engine and Engine Cooling › Engine › Diesel14V762000
Filed Dec 1, 20144,871 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC (Mercedes) is recalling certain model year 2014-2015 E250 BlueTec, E250 BlueTec 4Matic, GLK250 4Matic BlueTec, and 2015 ML250 4Matic BlueTec vehicles manufactured February 28, 2014, to November 10, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.

Risk. Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.

Remedy. Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-800-367-6372. Mercedes' number for this recall is 2014120002.

What owners reported

Newest filings
Visibility/Wiper
Filed Jan 12, 2023CA

1. Windshield wiper assemblies failed to operate. 2. During severe rainstorm in Northern California, driver side wiper arm stopped working while I was driving on freeway. 3. Confirmed by independent service center. He showed me a broken part under the hood. He said it would cost close to $1000.00 to repair. 4. I will be taking the car to a Mercedes Benz dealer for a second opinion. 5. No warning lights appeared.

Vehicle Speed Control › Accelerator PedalCrash1 injured
Filed Jan 9, 2023122,000 milesMA

The contact owns a 2014 Mercedes Benz GLK250. The contact stated while driving at a slow speed and seeking a parking spot, the vehicle accelerated independently and caused her to crash into a parked vehicle. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated she did not sustain any injuries and her daughter (front passenger side) was feeling dizzy but declined to seek medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000. The consumer was told to obtain a EDR from Mercedes who than stated, you have to request that information from the officer who filed the report to request a subpoena from a Judge, but the request was denied by the officer. Also, the vehicle was deemed as totaled but the air bags did not deploy. UPDATE: 07/01/2023- This letter is a follow-up to my initial telephone complaint over 4 ½ months ago filed with NHTSA concerning the uncontrollable acceleration of my vehicle on January 6, 2023, resulting in a collision with a parked vehicle. The details are again attached for your review in the following correspondence: •March 31, 2023 update and completed DOT Owner's Questionnaire •February 18, 2023 update •April 20, 2023 letter from Mercedes Benz •My accident photos •P

Air Bags
Filed Sep 23, 202275,000 milesMI

The contact owns a 2014 Mercedes-Benz GLK250. The contact stated that the front passenger’s side air bag warning light failed to function as designed. The vehicle was taken to the dealer where the mechanic informed the contact that the sensor light was permanently disabled. The contact then stated that he was informed of NHTSA Campaign Number: 19V010000 (Air Bags). The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 75,000.

Engine
Filed Aug 13, 2021AZ

Left side boost tube blown twice on my vehicle. Technical part info: 204-528-00-00, Charge Air Hose Both incidents involved sudden loss of power in the middle of the free way driving. First incident: Christmas Day 2018, on the way to Las Vegas from Grand Canyon visit, on highway 93. Fortunately, no vehicle was behind when I lost the power, moved to right lane and continued driving slowly to reach the hotel in LV (about 50 miles at low speeds). Check engine light came on immediately after loosing the power. Next day morning, visited the local Mercedes dealer to repair the vehicle, it costed me $520.19 This was in the middle of a long road trip from Phoenix to San Fransisco. Second incident: July 29th 2021, right after I picked up the vehicle from a repair shop to repair the rear bumper. Vehicle pick up was slow, no check engine light. Next day morning, on the way to work on I-17, vehicle lost the power while merging onto Freeway. Almost got hit a by trailer truck which was right behind me. Moved back to right lane and slowly drove to work. Check engine light came on after few minutes of driving. Took the vehicle to repair on August 6th to a local dealer. This time they didn't charge me for the repair and said it's covered under warranty. I don't have any warranty. Seems like it's a design issue with turbo charge air hose and/or a faulty part. It's a real safety issue if it blown in the middle of driving.

Air Bags
Filed Oct 15, 2020CA

SUMMARY: MERCEDES-BENZ USA IS RECALLING CERTAIN MY 2010-2017 C-CLASS, GLK-CLASS, SLS-CLASS AND E-CLASS COUPE MERCEDES-BENZ VEHICLES EQUIPPED WITH PASSENGER-SIDE FRONTAL AIRBAGS AFFECTED BY THE DEFECT DECISION OF TK HOLDINGS, INC. ( TAKATA ). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS.

Air Bags
Filed Oct 8, 2020FL

MY FRONT PASSENGER AIRBAG HAS A FACTORY DEFECT. I CONTACTED MY LOCAL MERCEDES DEALERSHIP MULTIPLE TIMES REGARDING THE ISSUE,BUT THEY JUST KEEP SAYING THE PART IS NOT AVAILABLE. THE RECALL HAS BEEN OPEN FOR OVER A YEAR, SO THEY HAD MORE THAN ENOUGH TIME TO RECTIFY THE PROBLEM.

Air Bags
Filed Oct 5, 2020HI

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF HONOLULU (818 KAPIOLANI BLVD, HONOLULU, HI 96813) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 17, 202080,000 milesFL

THE FRONT PASSENGER SIDE AIR BAG HAS BEEN STATED TO BE DEFECTIVE. MERCEDES TOLD ME IN FEBRUARY OF 2019 THEY WOULD ADVISE WHEN REPLACEMENT AVAILABLE. THE MERCEDES BENZ DEALER I USE IN FT MYERS FLORIDA HAS REPLACED THE AIR BAG IN THE SAME MODEL AS MINE, BUILT LATER THAN MINE WHICH I DO NOT THINK IS LOGICAL. MERCEDES HAS BEEN ADVISED AS HAS THE USDOT OFFICE OF DEFECTS INVESTIGATION (NEF-109 ELA REF: NO. 11338070) WHO WROTE ME I02N A LETTER MAILED JULY 31 2020 TO FILE A FORMAL COMPLAINT

Air Bags
Filed Jul 10, 2020FL

2014 MERCEDES BENZ 250 GLK. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Air Bags
Filed Jul 7, 2020CA

TAKATA AIRBAG RECALL ON MY 2014 MERCEDES GLK250 FOR AN EXTENDED AMOUNT OF TIME. RECALL OPEN SINCE JAN 18,2019. RECALL NUMBER19V010 MANUFACTURER RECALL NUMBER IS 2019 010001NHTSA RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. SAFETY RISK ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG. I HAVE BEEN ASKING ABOUT A REPAIR PART FOR OVER A YEAR AND A HALF WITH NO LUCK. AFTER ACTUALLY READING THE SAFETY RISK, MY WIFE IS AFRAID TO DRIVE THE CAR ESPECIALLY WITH OUR SON IN IT. I NOW HAVE A CAR SITTING IN MY GARAGE THAT WE DONT FEEL SAFE DRIVING BASED ON THE VERBIAGE AND SERIOUSNESS OF THE RECALL. MERCEDES BENZ SHOULD BE RESPONSIBLE AND DELIVER A SOLUTION IN A REASONABLE AMOUNT OF TIME. WITH AN ACTIVE RECALL OF THIS CALIBER THERE IS NOTHING I CAN DO WITH THE CAR BUT JUST GARAGE AND THAT SEEMS VERY UNFAIR. EITHER FIX THE ISSUE OR REPURCHASE THE VEHICLE.

Air Bags
Filed Jun 9, 2020ID

I'VE BEEN WAITING FOR 18 MONTHS FOR MY AIRBAG TO BE REPAIRED. THE DEALER HAS NO IDEA WHEN THEY WILL RECEIVE THE PARTS. THIS IS RIDICULOUS, THIS IS A SAFETY ISSUE. *TR

Air Bags
Filed May 11, 2020ID

ACCORDING TO NHTSA.GOV/RECALLS OUR CAR MAY HAVE A SERIOUS AIRBAG PROBLEM. THIS AIRBAG RECALL HAS BEEN GOING ON FOR SEVERAL YEARS. WHY IS IT TAKING SO LONG FOR A REPAIR? THIS RECALL IS WELL OVER A YEAR OLD. I WOULD LIKE TO HAVE IT REPAIRED ASAP NOT AFTER SOMEONE IS INJURED BECAUSE OF IT. HOW LONG DOES MERCEDES HAVE TO FIX IT? *TR

Air Bags
Filed Jan 9, 202062,000 milesWA

HOW MANY YEARS IS ACCEPTABLE FOR THIS RECALL TO HAVE "NO REMEDY"? IF IT'S SO DANGEROUS AS TO WARRANT A RECALL, WHY IS IT SO SAFE TO SIMPLY IGNORE FOR YEARS, AND YEARS?

Air Bags
Filed Dec 30, 2019WA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF SEATTLE (2025 AIRPORT WAY S, SEATTLE, WA 98134) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 27, 2019MA

MERCEDES SERVICE CAMPAIGNS 2019010001 AND 2019080019 MY DEALER (WAGNER MERCEDES OF SHREWSBURY, MA) HAS TOLD ME THAT NO REPLACEMENT PARTS ARE AVAILABLE FOR 2019010001 EVEN AFTER A YEAR OF WAITING. IN ACCORDANCE WITH THE NHTSA WWWEB SITE ("IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA."), I AM FILING THIS COMPLAINT.

Air Bags
Filed Nov 14, 2019NC

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CARE (2400 OUTBURST BLVD, CARE, NC 27511, (919) 380-1800) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED THE SAME INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.*DT *JB

Unknown or Other
Filed Jul 31, 201958,000 milesCO

MY 2014 MERCEDES GLK 250 WITH 16,705 MILES, ON 11/03/2015 EXPERIENCED THE ENGINE WARNING DISPLAY STATING TO ADD BLUE. I DID THIS BUT THE WARNING DID NOT REMOVE BUT STATED I HAD 10 STARTS REMAINING. I WAS 700 MILES FROM HOME SO RETURNED CONSERVING MY REMAINING STARTS. FOUND MULTIPLE PROBLEMS WITH THE BLUE TECH EMISSIONS SYSTEM INCLUDING DEF INJECTOR NOZZLE FAILING TO SPRAY. ALL COVERED BY WARRANTY. ON 06/15/2019 WITH 58,129 MILES, THE ENGINE WARNING LIGHT AGAIN CAME ON TO ADD BLUE. I CHECKED BLUETEC LEVEL TO BE NEARLY FULL. THE WARNING STATED I HAD EIGHT REMAINING STARTS. BEING 700 MILES FROM HOME, I RETURNED. HAVING THREE REMAINING STARTS.I TOOK THE VEHICLE IN FOR IMMEDIATE REPAIR. FOUND NOX SENSOR 2 FAULTY AND WAS REPLACED. ON 6/28/2019 WITH 58,126 MILES, THE ADD BLUE WARNING AGAIN APPEARED. THE BLUEDEF WARNING ONLY 10 STARTS REMAINS. THE NEAREST MERECEDES DEALER WAS IN DENVER BEING 173 MILES AWAY. I TOOK IT THERE WHERE THEY REPLACED DEF MODULE, THE PREHEATER AND TANK TEMP AMOUNG OTHER FAULTS. ON 7/15/2019, WITH APPROX. 58,300 MILES, THE SAME WARNING APPEARED. RETURNED TO THE SAME DENVER DEALER WHO THEN REPLACED THE NOX SENSORS IN THE EMISSION SYSTEM. I WAS INFORMED THAT THE FREQUENCY OF REPAIR FOR THIS MODEL IS VERY HIGH AND EXPENSIVE (MY LAST TOTALED $5,000). THIS VEHICLE IS TOTALLY UNRELIABLE AND SHOULD HAVE BEEN RECALLED. BECAUSE OF THE EMMISION SYSTEM UTILIZED, NUMBEROUS OTHER PROBLEMS OCCUR SUCH AS THE COMPLETE WINDSHIELD WASHER SYSTEM WAS REPLACEDDUE TO THE EXTREME HE

Air Bags
Filed Jun 7, 2019HI

THIS AIRBAG RECALL WHICH " COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH" WAS REPORTED JAN 18, 2019 AND I RECEIVED NOTICE MARCH 2019 (NO DATE WAS NOTED ON THE LETTER). IT IS NOW 7-JUN 2019 AND PER MY INTERIM NOTICE I SHOULD FILE A COMPLAINT IF " AN AUTHORIZED MERCEDES-BENZ DEALER FOR ANY REASON IS UNABLE TO REMEDY THE SITUATION WITHOUT CHARGE, OR WITHIN A REASONABLE AMOUNT OF TIME, PURSUANT TO LAW 49 U.S.C. CHAPTER 301." I BELIEVE THAT >5 MONTHS EXCEEDS A "REASONABLE AMOUNT OF TIME" TO DRIVE MY VEHICLE WITH A KNOWN RISK OF DEATH TO IT'S OCCUPANTS. PLEASE LET ME KNOW HOW TO PROCEED.

Electrical System
Filed May 16, 20194,489 milesFL

BLUE TEC SYSTEM FOR DIESEL FUEL EMISSIONS IN MY 2014 MERCEDES BENZ GLK250 MODEL IS INHERENTLY FLAWED WITH REPEATED FAILURES THAT CAUSE THE CAR TO "GO LIMP" (UNABLE TO START AFTER 10 OR LESS STARTS WHEN THERE IS A FAILURE IN THE BLUE TEC SYSTEM.) AS A RESULT, THE CAR IS NOT ONLY UNRELIABLE, IT IS UNSAFE SHOULD THE CAR "GO LIMP" WHEN NEEDED FOR EMERGENCY OR ON A ROAD TRIP OR UNABLE TO DRIVE OUT OF AN UNSAFE AREA, ETC., SINCE ONLY A MERCEDES BENZ DEALER CAN RE-SET THE SYSTEM AFTER REPAIRS SO THAT THE CAR WILL START AGAIN. TO DATE (5/16/19) MY 2014 GLK250 HAS 28,388 MILES AND HAS BEEN RETURNED TO THE DEALER 6 TIMES (FIRST TIME, DEC. 6, 2014 AND 5 MORE TIMES SINCE) DUE TO THE ELECTRONIC WARNING MESSAGE "10 REMAINING STARTS/ADD BLUE" WHICH HAS ALWAYS TURNED OUT TO BE AN ELECTRONIC FAILURE IN THE BLUE TEC SYSTEM. THE MESSAGE MAY APPEAR WHEN THE CAR IS PARKED AND THE IGNITION IS TURNED ON OR WHILE DRIVING. SOMETIMES, THE CHECK ENGINE LIGHT MAY FIRST APPEAR FOLLOWED BY THE "REMAINING STARTS" MESSAGE A FEW DAYS LATER. THERE IS NO LOGIC OR SET SEQUENCE. AND WHEN IT APPEARS, THERE IS NO ALTERNATIVE BUT TO IMMEDIATELY GO TO THE DEALER FOR REPAIRS AND TO RE-SET THE COMPUTER SO THE COUNT DOWN STOPS AND THE CAR CAN BE STARTED. THE REASON THIS IS NOT A WIDELY KNOWN PROBLEM IS THAT THERE WERE NOT MANY GLK 250 BLUE TEC CARS SOLD IN THE U.S. AND MERCEDES BENZ NO LONGER BUILDS THIS MODEL AND HAS STOPPED OFFERING DIESEL PASSENGER CARS IN THE U.S. FOR MORE INFORMATION ON COMPLAINTS, SEE LINK.: HTTP

Air Bags
Filed Apr 16, 2019FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF FORT MYERS (15461 S TAMIAMI TRAIL, FORT MYERS, FL 33908, (800) 351-7403) WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO ORDER THE PART AND RECEIVE IT FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20 of 21 complaints, reproduced as filed.

Across model years

Worst on record: 2014
YearComplaintsRecallsFiresDeathsAssessment
201519500Routine
2014 — this page21500Routine
20136600Routine

Compare every GLK250 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 1, 2019. Source: NHTSA Office of Defects Investigation.