2003 Mercedes Benz G500

Routine

Owners filed 7 complaints about this vehicle with federal regulators, most often about the structure › body › door. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Body › Door1
000
Structure1
001
Steering › Rack and Pinion › Pinion Shaft1
000
Steering › Rack and Pinion1
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module1
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light1
000
Service Brakes1
000

2 safety recalls

Part 573 reports
Exterior Lighting › Turn Signal10V366000
Filed Aug 5, 20103,552 vehiclesMercedes-Benz Usa, Llc.

Defect. MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2002-2010 G-CLASS VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "'LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE VEHICLES ARE EQUIPPED WITH A GRILL COVER FOR FRONT TURN SIGNAL PROTECTION THAT, WHILE PERMISSIBLE, MAY IMPACT OVER TIME THE SIGNAL'S ABILITY TO MEET THE MINIMUM REQUIREMENTS OF FMVSS 108.

Risk. THE SIGNAL LIGHT'S VISIBILITY TO OTHER MOTORISTS MAY BE REDUCED OVER TIME, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSTALL IMPROVED TURN LIGHT UNITS OPTIMIZED FOR USAGE WITH GRILLS. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN AT THE END OF DECEMBER 2010 OR EARLY JANUARY 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Electrical System08V303000
Filed Jul 7, 2008404 vehiclesMercedes-Benz Usa, Llc.

Defect. MERCEDES-BENZ IS RECALLING MY 2006-2008 M-CLASS, R-CLASS, MY 2005-2009 SLK-CLASS, MY 2005-2008 C-CLASS, MY 2003-2004 AND 2006-2008 CLK-CLASS, MY 2003-2008 E-CLASS, MY 2004 AND 2008 CL-CLASS, MY 2008 CLS-CLASS, MY 2004 AND 2007-2008 S-CLASS, MY 2003 G-CLASS, AND MY 2003-2004, 2006 AND 2009 SL-CLASS VEHICLES. A SOFTWARE CALIBRATION NUMBER (SCN) CODING RECEIVED ON THE AFFECTED VEHICLES DURING A RECENT WORKSHOP VISIT WAS INCORRECT. DEPENDING ON THE MODEL YEAR AND MODEL AFFECTED, THE RESULTS OF AN INCORRECT SCN CODING CAN AFFECT A NUMBER OF VEHICLE SAFETY AND EMISSION FUNCTIONS INCLUDING THE FOLLOWING TYPES OF FUNCTIONS: (1) THE FUEL GAUGE READINGS MAY BE INCORRECT; (2) A STUCK FUEL-LEVEL SENSOR MAY NOT BE DISPLAYED IN THE INSTRUMENT CLUSTER; (3) THE OBD SYSTEM MAY CAUSE THE CHECK ENGINE LIGHT TO ILLUMINATE INCORRECTLY; AND, (4) THE SPEEDOMETER MAY BE OUT OF TOLERANCE.

Risk. IN THE EVENT OF A VEHICLE CRASH, THE ELECTRICAL FUEL PUMP MAY NOT RECEIVE A CRASH SIGNAL THAT IS REQUIRED FOR THE FUEL PUMP TO DISCONNECT AND PREVENT FUTURE FUEL DELIVERY AS DESIGNED.

Remedy. DEALERS WILL RECODE THE SCN FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 30, 2008. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

What owners reported

Newest filings
Service Brakes
Filed Sep 15, 201575,000 milesCA

I PURCHASED THIS CAR IN NOVEMBER OF 2012 AS THE 2ND OWNER. IT ONLY HAD 60,000 MILES ON IT AND SEEMED LIKE A GREAT CAR. ONE DAY I WAS DRIVING ON THE FREEWAY APPROXIMATELY 65MPH, WHEN I HAD TO BRAKE SLIGHTLY AND THE BRAKE PEDAL FELT KINDA MUSHY AND MY BRAKING WAS SLOWER THAN NORMAL. NEXT THING I SAW WAS MY DASHBOARD HAD A RED MESSAGE ON IT (BRAKE REDUCED BRAKING EFFORT) AHHHHHH I WAS FREAKED OUT AND GOT OFF THE FREEWAY AND PULLED INTO A GAS STATION. I CALLED A TOW TRUCK (I WAS AFRAID MY BRAKES WERE NOT GOING TO WORK AND I DIDN'T WANT TO PUT MY YOUNG SON OR ANYONE ELSE IN DANGER. THE BENZ DEALERSHIP DID A FULL INSPECTION AND FOUND THAT THE SBC (SENSOTRONIC BRAKE CONTROL SYSTEM) NEEDED TO BE REPLACED. THE ALSO STATED THAT MB HAD A RECALL ON THIS PARTICULAR PART, HOWEVER THAT I MISSED THE THE FRAME TO GET IT REPLACED. I CALLED THE MB CORPORATION AND SPOKE TO SEVERAL SERVICE REPS AND THEY ALL TOLD ME I SHOULD HAVE GOTTEN IT REPLACED WITHIN THE RECALL TIME FRAME OF 10 YEARS. I EXPLAINED HOW COULD I HAVE KNOWN THIS WHEN I PURCHASED THE CAR AND I WOULD LIKE FOR MB TO REPLACE MY SBC UNIT OR AT LEAST GIVE ME A DISCOUNT. ANYWAY, AFTER 3 MONTHS OF CALLING AND RECEIVING NO ASSISTANCE, I GAVE UP. I DO NOT THINK THIS IS A WAY TO RUN A BUSINESS, ESPECIALLY WHEN IT A MAJOR SAFETY CONCERN. THEY KNOW THAT THIS SBC UNIT CAN AND DOES DEFAULT TO BASIC HYDRAULIC MODE, WHICH MAKES BRAKING SLOW AND UNSAFE. NEEDLESS TO SAY THE CAR IS USELESS TO ME AND HAS SAT IN MY DRIVEWAY AS THE ELECTRICAL SYSTEM GOE

Structure1 injured
Filed Sep 8, 200637,941 milesCA

DT*: THE CONTACT STATED ONE OF CONTACT'S CLIENTS SUFFERED 3RD DEGREE BURNS ON THE CALF OF THE LEG WHILE EXITING THE VEHICLE FROM A STAINLESS STEEL PORTION OF THE RUNNING BOARD. THE RUNNING BOARD WAS VERY HOT FROM THE SUN SHINING INSIDE THE VEHICLE RESULTING IN THE CLIENT'S LEG BEING BURNED. THE DEALERSHIP WAS NOTIFIED.

Steering › Rack and Pinion › Pinion Shaft
Filed Sep 23, 2004CA

WHILE DRIVING, THE STEERING WHEEL STARTED SHAKING UNCONTROLLABLY. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE STEERING RACK PINION SHAFT NEEDED REPLACEMENT. THE CONSUMER INFORMED THE MECHANIC THAT THE THIS PROBLEM HAS OCCURRED MORE THAN ONCE AND HAS NOT BEEN RESOLVED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

Steering › Rack and Pinion
Filed Dec 13, 200316,000 milesWA

I HAVE 2003 MERCEDES BENZ G 500. WHEN I AM DRIVING ON THE FREEWAY AND I HIT A BUMP IN THE WHOLE ROAD THE WHOLE STEERING UNIT IN THE TRUCK SHAKES AND ALMOST LOST CONTROL BECAUSE OF IT. THIS HAS HAPPENED A FEW TIMES AND THE PROBLEM IS DOCUMENTED BY OTHER OWNDERS AT WWW.BENZWORLD.ORG HTTP://WWW.BENZWORLD.ORG/FORUMS/FORUMS/THREAD-VIEW.ASP?TID=1124269&POSTS=16&FID=30&NP=1128200. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Sep 21, 2003CA

ESP BRAKING SYSTEM ON THE 2003 G500 GOING DOWN HILL AROUND CURVES PAST 40 MPH IS A SERIOUS DRIVING HAZARD. AUTOMATIC BRAKING ON THE LEFT TIRE TURNING TO THE RIGHT CAN THROW YOU INTO ONCOMING TRAFFIC. ESP NEEDS TO BE ADJUSTED. *JB

Structure › Body › Door
Filed Jul 22, 2003CA

CONSUMER STATES THAT REAR DOORS DO NOT LOCK. DEALER NOTIFIED. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light
Filed Jul 22, 2003CA

CONSUMER STATES THAT WHILE DRIVING ABS LIGHT COMES ON. DEALER NOTIFIED.*AK

7 of 7 complaints, reproduced as filed.

Across model years

Worst on record: 2003
YearComplaintsRecallsFiresDeathsAssessment
20100100Routine
20091100Routine
20080100Routine
20071100Routine
20060100Routine
20052100Routine
20040100Routine
2003 — this page7200Routine
20022100Routine

Compare every G500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Aug 5, 2010. Source: NHTSA Office of Defects Investigation.