2023 Mercedes-Benz EQS 580 4Matic

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

Risk. A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.

Remedy. Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C-Class, E-Class, S-Class, SL, GLC, EQE SUV, EQE, EQS SUV, and EQS vehicles that were incorrectly repaired under recall 24V-115. An incorrect fuse box that was not designed for the vehicle may have been installed.

Risk. An incorrect fuse box can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.

Remedy. Dealers will inspect and replace the main fuse boxes, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025050003/4.

I would like to report 3 issues. One, happened yesterday, XXX. Driving on [XXX], in clear weather, no obstacles, no vehicles around, the vehicle engaged emergency breaking and pulled seatbelts as if there was an imminent crash. Second issue, the carpet behind rear doors is separating on both sides, preventing the rear doors from closing normally and it is catching the seatbelt prong. Third issue, the handles retract when children are trying to open the doors, catching their fingers while retracting and causing minor injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The electric refrigerant compressor on my 2023 Mercedes-Benz EQS 580 4MATIC SUV failed without warning. On this vehicle, the compressor is a dual-function safety-critical component: it provides cabin air conditioning and, more importantly, active cooling for the high-voltage lithium-ion battery pack. I am filing this complaint because a single-point failure in a component responsible for high-voltage battery cooling should not occur on a vehicle of this age and mileage, and because owners receive inadequate warning of the safety consequences when it does. I request that NHTSA investigate the failure rate of the electric refrigerant compressor on 2022–2024 EQS-platform vehicles and evaluate whether the battery thermal management design provides adequate redundancy and driver warning The vehicle was taken to an authorized Mercedes-Benz dealer, which confirmed the refrigerant compressor failure and replacing the compressor under warranty. Parts are backordered per Mercedes. The vehicle has been off the road for 28 days The dealer did indicate awareness of similar failures on other EQS vehicles.

There are several issue with the 2024 Mercedes EQS. I had the car have a full system failure and stop in the middle of the road with no warning. It could not even be towed. Apparently coolant was leaking without any warning. This caused a complete system failure- car wouldn't power on, couldn't be towed, couldn't be pushed to a safe location- nothing. The next most concerning issue is car automatically locks itself within seconds and with the key inside and with a passenger inside. My baby was trapped in the car. I came out of the driver seat and the key was in my purse. This could've resulted in a fatal incident. I live in [XXX] where we have a lot of heat. What if my key and phone were both in the car and my daughter was trapped. The car has locked automatically with key still in the car on multiple occasions. The car shuts off on its own within 2 minutes while passengers are inside. Again, as a parent this is deeply concerning and can lead to a fatal incident and overheating The lane correction is extremely harsh and many times wrong pulling the car in the wrong direction and with a lot of force INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Mercedes EQS SUV has experienced repeated safety-related defects. The brakes have intermittently locked up while driving, creating a serious safety concern. The vehicle also vibrates at highway speeds on the freeway. These issues have occurred on two separate occasions. Despite multiple service visits, the dealership has been unable to diagnose or repair the problems. During the first incident, they reset the software. During the most recent incident, multiple software error warnings appeared simultaneously, indicating system malfunctions (see images for documentation). The vehicle has now been at the Mercedes service center for over two weeks, with required parts on backorder from Mercedes and no estimated repair timeline provided.

The contact owns a 2023 Mercedes-Benz EQS580 4Matic. The contact stated that the vehicle was designed with Level 2 Semi-Autonomous Driving System and was purchased brand new. The contact stated that the first failure had occurred in the first month of purchase. The contact stated that while driving with the Adaptive Cruise Control with the Stop-and-Go Mode engaged, the set speed changed radically. The contact stated that while the speed was set to 60 MPH, the speed decelerated to 20 MPH unintendedly. No warning light was illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that a staff at the dealer advised the contact that it was a known issue with similar vehicles. The contact stated that the failure recurred while the dealer was test-driving the vehicle. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that upon taking the vehicle back to several dealers on several occasions and the contact was provided a loaner vehicle; however, the same failure occurred with the loaner vehicles. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

The sunroof shattered and before that the eye brow shattered, as well. No hits to the glass. With the sunroof I wasn’t even on a highway.