2011 Mercedes-Benz E350 complaints

WHILE ENTERING ONTO THE SOUTHERN STATE PARKWAY IN LONG ISLAND N.Y., GOING ABOUT 45 MPH, FOR REASONS NOT KNOWN MY SUNROOF COMPLETELY SHATTERED. MY SUNROOF WAS COMPLETELY CLOSED AT THE TIME.

1. OIL LEAK FROM THE OIL COOLER ASSEMBLY IN THE DIESEL ENGINE. OBVIOUSLY, A CHEAP GASKET WAS USED TO SEAL IT! MB, WITH DIESEL EXPERIENCE OF OVER 80 YRS, SHOULD KNOW BY NOW WHAT MATERIAL THEY USE IN THEIR DIESEL ENGINE. THIS DEFECT WILL DEVELOP IN EVERY CAR THEY MADE IN THE SAME WAY AND THEY SHOULD RECALL THE CARS AND CORRECT THE ISSUE 2. THE DRIVER SEAT IS TORN ALONG THE TUFT IN THE SEAT.THIS IS HAPPENING ACROSS THE BOARD ION ALL MB CARS USING THE SAME MATERIALS. AGAIN, IT IS A MATERIAL ISSUE AND SHOULD BE CORRECTED. OLD MB SEATS LASTED FOR DECADES!

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THERE WAS ABNORMAL LEAKAGE UNDER THE VEHICLE AND AN ABNORMAL DIESEL ODOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL COOLER GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,150. UPDATED 02/26/16*LJ; 05/02/18*JB

ON TWO OCCASIONS (ONCE FROM A STOP AND ONCE WHILE MOVING AT 30 MPH) I HAVE PRESSED THE GAS PEDAL TO THE FLOOR TO ACCELERATE QUICKLY AND THE CAR HAS MALFUNCTIONED. BOTH TIMES THE ELECTRONIC STABILITY CONTROL IMMEDIATELY BECAME DISABLED, THE ESC WARNING INDICATOR LIGHTS CAME ON, AND THE ENGINE STOPPED RESPONDING TO MY PRESSING THE GAS PEDAL. I WAS ABLE TO MAINTAIN FORWARD MOVEMENT BUT I COULD NOT ACCELERATE. I COULD PRESS THE PEDAL TO THE FLOOR WITHOUT THE RPM GAUGE NEEDLE MOVING. THERE WAS A REAL DANGER OF BEING HIT FROM BEHIND WHEN THIS HAPPENED BECAUSE I WAS SLOWING DOWN UNEXPECTEDLY. I PULLED TO THE SIDE OF THE ROAD, TURNED OFF THE CAR, AND RESTARTED IF AFTER ABOUT 6 SECONDS. ONCE I RESTARTED EVERYTHING RETURNED TO NORMAL. I HAVE NEVER HAD A CAR IN WHICH I LOSE THE ABILITY TO CONTROL SPEED BY PRESSING THE GAS TOO HARD. I AM TOLD IT IS SOME TYPE OF "SAFETY" FEATURE TO PROTECT THE TRANSMISSION ("LIMP HOME MODE") BUT I FIND IT TO BE VERY DANGEROUS. I WOULD RATHER DESTROY A TRANSMISSION AND HAVE THE CAR RESPOND TO MY COMMANDS THEN HAVE A COMPUTER DECIDE TO TURN OFF THE ACCELERATOR WHILE I AM DRIVING AND RISK A REAR END COLLISION. I SEE SOME SIMILAR COMMENTS ABOUT THIS ON THE INTRANET FOR MERCEDES.

VEHICLE WAS SHIFTED TO NEUTRAL, A LOUD THUMP WAS HEARD STOPPING THE CAR. VEHICLE WAS PUT BACK INTO DRIVE WITH LOSS OF POWER ULTIMATELY LEADING TO NO POWER TO THE WHEELS. DIAGNOSTIC WORK LEAD TO SEVERAL CODES RELATING TO TRANSMISSION PROBLEMS AND FAILURE.

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE INDEPENDENTLY WHEN AT A STOP SIGN. THE BRAKE PEDAL WAS DEPRESSED IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

OIL COOLER LEAKING OIL. THIS IS A $2200.00 FIX. I SHOULD NOT BE EXPERIENCING THIS ON A $50,000.00 AUTOMOBILE WITH LESS THAN 100,000 MILES ON IT. MERCEDES BENZ MBUSA SHOULD BE FIXING THIS PROBLEM AT THEIR OWN EXPENSE. *TR

REAR MAIN ENGINE OIL SEAL ON THE MERCEDES-BENZ E350 BLUETEC FAIL AFTER 90,000 MILES, THE PROBLEM IS THAT THE ENGINE HAS NOT BEEN BROKEN IN YET AND IT'S LEAKING FROM THE REAR MAIN ENGINE OIL SEAL. THIS IS A $1300.00 PLUS FIX AND I SHOULD NOT BE EXPERIENCING ON $50,000.00 AUTOMOBILE WITH LESS THAT 200,000 MILES ON IT. MERCEDES-BENZ SHOULD BE FIXING THIS PROBLEM AT THEIR EXPENSE NOT MINE. *TR

EXCESSIVE STEERING WHEEL VIBRATION WHEN BRAKING FROM 50-40MPH. CREATES UNSAFE DRIVING ENVIRONMENT, KNOWN PROBLEM ON 2010-2012 E350/E550, YET MB REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

SUBMISSION FROM CONSTITUENT RE ACCELERATION ISSUE WITH 2011 E350 BLUE TECH MERCEDES BENZ. *SMD THE CONSUMER STATED THE VEHICLE DID NOT RESPOND TO ACCELERATOR INPUT. THE PROBLEM WAS INTERMITTENT. *JB

ADBLUE HEATER/SENOR FOR THE EMISSION CONTROL ON THE 2011 MERCEDES-BENZ E350 BLUETEC FAIL AFTER 80,000 MILES THE PROBLEM WITH THE SYSTEM IS THAT IT STARTS A COUNT DOWN WHICH IS DISPLAYED ON THE DASH TO HOW MANY STARTS ARE LEFT BEFORE THE CAR COMPLETELY SHUTS DOWN AND WILL NOT START BECAUSE OF A HEATER/SENOR. SO HERE I AM HELD CAPTIVE BY THE NUMBER OF STARTS I HAVE LEFT TO GET THE CAR TO A DEALERSHIP TO CORRECT THE PROBLEM. MY PROBLEM WITH THIS IS A $50,000.00 PLUS CAR SHOULDN'T BE SHUTTING DOWN FOR A EMISSION CONTROL SYSTEM. *TR

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT A CRACK FLANGE IN THE WHEEL CAUSED THE FAILURE. AS A RESULT, THE WHEEL WAS REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER, WHO INSPECTED THE WHEELS AND DISCOVERED THAT THE FRONT PASSENGER SIDE AND THE REAR DRIVER SIDE WHEELS WERE ALSO CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE REPLACEMENT WHEEL CRACKED, CAUSING THE TIRE TO BLOW OUT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 2/25/15*CN THE CONSUMER STATED HE EXPERIENCED FOUR TIRE AND RIM FAILURES. UPDATED 03/02/15

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350A. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO A DEER AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE DRIVER'S SIDE REAR VIEW MIRROR THAT WAS DAMAGED DURING THE CRASH CAUSED THE AIR BAG WIRING TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

EXCESSIVE STEERING WHEEL VIBRATION WHEN BRAKING FROM 50-40MPH. TOLD BY A DEALER THAT ALL BRAKE ROTORS RUSTED AND WILL HAVE TO BE REPLACED AT MY EXPENSE (ESTIMATED $1200). CREATES UNSAFE DRIVING ENVIRONMENT, KNOWN PROBLEM ON 2010-2012 E350/E550, YET MB REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

TL* THE CONTACT OWNED A 2011 MERCEDES BENZ E350. WHILE APPROACHING A STOP SIGN, THE CONTACT DETECTED A STRONG BURNING SMELL INSIDE THE VEHICLE. THE CONTACT AND THE FOUR PASSENGERS EXITED THE VEHICLE AND NOTICED THAT THE UNDERCARRIAGE WAS ON FIRE. THE FIRE ORIGINATED FROM UNDER THE HOOD AND CONTINUED TO THE UNDERCARRIAGE AND DRIVER SIDE DOOR. THE VEHICLE BECAME COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AS WELL AS AN INCIDENT REPORT BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE WENT INTO LIMP MODE AND WOULD NOT ACCELERATE PAST 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT DUE TO EXCESSIVE BIO DIESEL, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

2011 MERCEDES BENZ E-350. CONSUMER WRITES IN REGARDS TO VEHICLE RADIO AUTOMATICALLY TURNS ON WHEN GEAR SHIFT IS PLACED IN REVERSE MODE. *SMD THE CONSUMER STATED AFTER MANUALLY TURNING OFF THE RADIO, THEN PLACING THE GEAR SHIFT IN REVERSE MODE, THE RADIO AUTOMATICALLY ACTIVATED TO THE ON MODE WHICH DISTRACTED AND INTERFERED HIS CONCENTRATION AND AWARENESS WITH REGARD TO SAFE MOVEMENT OF THE VEHICLE.

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FRONT PASSENGER DRIVER'S SIDE RIM BECAME BENT, CREATING A SHARP EDGE WHICH SLICED INTO THE TIRES. THE RIMS WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500 AND THE CURRENT MILEAGE WAS 10,100.

I WAS DRIVING DOWN THE ROAD ON LAYTON AVE AND 43RD STREET, AND OUT OF NOWHERE THE HEADRESTS OF THE VEHICLE EXPLODED, PUSHING MY NECK FORWARD. GRANTED I WENT OVER A HOLE NOT THAT BIG, BUT THE EXPLOSION WAS SO DRASTIC THAT IT PUSHED MY SEAT FORWARD AND MY NECK IS NOW SORE AND TENDER FROM THE IMPACT. I AM REALLY SCARE NOW THAT THIS CAN HAPPEN ANYWHERE. I CALLED MERCEDES BENZ DEALERSHIP AND THEY SAID THAT THEY WANT ME TO BRING THE CAR SO THE CAN RESET THE SYSTEM. I DON'T LIKE THAT IDEA, BECAUSE I GOT THIS CAR BRAND NEW AND NOW THE VALUE REALLY CHANGE. I DON'T FEEL SAFE IN IT ANYMORE. I DON'T THINK MERCEDES IS WILLING TO TAKE THE CAR BACK EITHER. SHOULD I FOLLOW A LAWSUIT? I HAVE 5 MONTHS LEFT ON THIS LEASE BUT ANYTHING CAN HAPPEN WITH THIS CAR NOW SINCE ALREADY SHOWED SOME MALFUNCTION. HEADRESTS ARE SUPPOSED TO POPPED OUT ONLY IF YOU ARE REAR ENDED. *TR

I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, THE CAR BECAME OUT OF CONTROL. I WAS APPROACHING THE CARS IN FRONT OF ME. IN ORDER TO AVOID HITTING THE CARS IN FRONT OF ME, I STEERED MY CAR TO THE LEFT OF THESE TWO CARS. I WENT FAST BEYOND THESE TWO CARS AND CAME ON THE MAIN ROAD. I NOTICED A CAR WAS COMING CLOSE FROM THE RIGHT SIDE WHICH WOULD HAVE HIT MY CAR. AT THE SAME TIME, I NOTICED THAT ON THE LANE ON LEFT SIDE THERE WAS NO CAR IN CLOSE VICINITY. TO PROTECT OTHER CARS HITTING MY CAR, I STEERED MY CAR TO THE LEFT LANE AND DROVE MY CAR OVER THE CURB. THE CAR WENT OVER THE CURB AND HIT A STREET ELECTRIC POLE. THE CURB AND THE POLE STOPPED THE CAR. THE MIDDLE SECTION OF THE FRONT OF MY CAR HIT THE POLE. THE IMPACT OF SUDDEN STOP DESTROYED THE FRONT MIDDLE PART OF THE CAR AND ALSO SHATTERED THE GLASS WINDSHIELD. THE AIR BAG DID NOT DEPLOY. UPON MY INSISTING, MERCEDES BENZ CHECKED THE CAR FOR SUDDEN ACCELERATION AND BRAKE FAILURE. THEY TOLD US THAT NOTHING WAS MALFUNCTIONING IN MY CAR. I DO

SUBJECT: FORWARDED FROM FMCSA REGARDING CONSUMERS COMPLAINT ABOUT MERCEDES BENZ TIRES. *SMD 2011 MERCEDES BENZ E350. THE CONSUMER STATED HE PURCHASED THE SPORT PACKAGE VEHICLE, TWO YEARS AGO. HE HAD CHROME PUT ON THE WHEELS; THE ALLOY WHEELS WERE ORIGINAL. JUST CHROMED ON THE EXTERIOR. WHEN THE WEATHER CHANGED, THE TIRES DEFLATED AND THE VEHICLE WAS TAKEN TO THE DEALER, TO HAVE THE TIRES FILLED WITH NITROGEN. SEVERAL MONTHS LATER, THE CONSUMER RAN OVER A POT HOLE AND TWO WHEELS AND TWO TIRES HAD TO BE REPLACED. IN JUNE 2012, HIS WIFE RAN OVER A POT HOLE AND THE WHEEL HAD TO BE REPLACED AND THE TIRE RE-MOUNTED, WHILE DRIVING HOME, THE RE-MOUNTED TIRE WENT FLAT, AND THE SPARE TIRE HAD TO BE PLACED ON THE VEHICLE. WHEN THE CONSUMER'S WIFE WENT TO THE DEALER, THEY INFORMED HER SHE WOULD HAVE TO PURCHASE A NEW TIRE. ON OCTOBER 19, 2012, THE CONSUMER'S WIFE WENT OVER A SPEED BUMP AND THE WHEELS AND TIRES WERE CRUSHED. THE VEHICLE WAS TOWED TO THE DEALER. THE CONSUMER'S WIFE DID A SEARCH ON PROBLEMS WITH WHEELS AND TIRES AND FOUND MULTIPLE STORIES FROM OTHER MERCEDES BENZ OWNERS. THE DEALERSHIP REPLACED ALL THE LOW PROFILE TIRES AS WELL AS THE WHEELS, WHICH WERE MORE SUBSTANTIAL. *JB

THIS VEHICLE FROM MERCEDES-BENZ, IN PARTICULAR 2011 E350 4MATIC WITH 18IN WHEELS DOES NOT MEET CERTAIN STANDARDS OF QUALITY AND DURABILITY AND POSES A SERIOUS SAFETY CONCERN. MY VEHICLE HAS ALL 4 WHEELS DENTED AND CRACKED FROM ROADS WITH NORMAL TO MINOR ROAD SURFACE ABNORMALITIES. THE WHEELS ON THIS CAR IS NOT SAFE AND DOES NOT MEET THE QUALITY STANDARDS EXPECTED, THEY CANNOT SUPPORT THE WEIGHT OF THE CAR UNDER NORMAL DRIVING CONDITIONS. THESE WHEELS EASILY DENT AND CRACK AND CAN LEAD TO A DRIVER LOSING CONTROL OF THERE VEHICLE. I HAVE SO FAR EXPERIENCED 3 FLATS OVER THE COURSE OF 1.5 YEARS THAT COULD HAVE RESULTED IN AN ACCIDENT. THE DEALER REPAIRED DENTED WHEELS AND SOON AFTER, THE WHEELS WERE DAMAGED AGAIN. THE STEERING CONTINUES TO VIBRATE AT HIGHWAY SPEEDS AND PULLS SLIGHTLY TO ONE SIDE BECAUSE OF THE SEVERITY OF THE DAMAGED WHEELS. THERE ARE MANY OTHERS CUSTOMER WITH THIS VEHICLE THAT HAVE SIMILAR COMPLAINTS ABOUT THE WHEEL QUALITY AND EVEN THE DEALER IS AWARE THAT THIS IS AN ISSUE BUT STATES ITS A MANUFACTURER DEFECT AND NOTHING THEY CAN DO. AS OF NOW I HAVE BEEN TO THE DEALER 3 TIMES TO INSPECT THE WHEELS AND REPAIR THE DAMAGES WHICH THEY ARE NOT COVERING. I DRIVE ANOTHER VEHICLE, 2011 INFINITI M, WHICH HAS LARGER 20IN WHEELS AND IT'S BEEN DRIVEN THROUGH THE SAME ROADS WITH NOT ONE ISSUE AT ALL WITH THE WHEELS. AFTER DRIVEN THE CAR FOR ABOUT 2 YEARS, THE INFINITI STILL DRIVES WITH NO VIBRATIONS AND WHEELS THAT ARE IN EXCELLENT CONDITION. IF THE WHEELS FROM MERCEDES-BE

TL* THE CONTACT OWNS A 2011 E350 MERCEDES BENZ. THE CONTACT STATED THAT THE TAIL GATE WOULD UNLATCH AND OPEN SPORADICALLY AND WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.