Page 4 of 5 · complaints 151–200 of 203

2004 Mercedes Benz E320 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Fuel/Propulsion System
Filed Mar 21, 201378,000 milesCA

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ 320E. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, SHE NOTICED A STRONG GASOLINE FUEL ODOR AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FUEL PUMP WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. *TR UPDATED 05/08/13*LJ UPDATED 05/22/2013 *JS

Fuel/Propulsion System
Filed Mar 19, 201388,000 milesTX

A STRONG SMELL OF FUEL WAS PRESENT AFTER STARTING THE VEHICLE IN MY DRIVEWAY. CHECKED THE VEHICLE FOR LEAKS AND FOUND NONE. THE FOLLOWING DAY, THE SAME OCCURRED IN MY DRIVEWAY BUT FUEL SEEPED FROM THE REAR OF THE VEHICLE WHEN I BACKED UP. TOOK THE CAR TO MY MERCEDES MECHANIC WHO INSPECTED THE VEHICLE AND REPLACED THE FUEL PUMP AND LINES LOCATED ABOVE THE FUEL TANK. *TR

Air Bags
Filed Mar 19, 2013140,000 milesGA

CAR STARTED READING SRS AIRBAG MALFUNCTION (STILL NEEDS TO BE REPAIRED) CAR IS SOMETIMES UNABLE TO READ HOW MUCH GAS IS IN THE VEHICLE. CAR COULDN'T PASS EMISSIONS. CHECK ENGINE LIGHT ON.THE CAR SMELLS OF A STRONG GAS ODOR. UNABLE TO PARK THE CAR IN THE GARAGE BECAUSE OF THE STRONG SMELL. EVERY TIME THE TANK IS FILLED WITH GAS THE CAR PRESENTS A STRONG GAS ODOR UNTIL IT GETS BELOW HALF A TANK. MERCEDES WANTED TO CHARGE ME $4000.00 TO HAVE IT FIX SO I TOOK MY CAR TO A FOREIGN CAR REPAIR SHOP WHO CHARGE ME $1,300.00. PROBLEM FIXED, HOWEVER I RECENTLY TOOK MY CAR TO MERCEDES BECAUSE MY CHECK ENGINE LIGHT CAME BACK ON SO THEY CHARGED ME $2,100.00 TO FIX THAT ALONG WITH REGULAR MAINTENANCE. *TR

Fuel/Propulsion System
Filed Mar 6, 201373,600 milesTX

REFERENCE NHTSA ACTION # PE12001 FEBRUARY 8, 2013 I BOUGHT A CAR FROM A DEALER. ON A NEXT DAY I FILLED FULL TANK AND FOUND GASOLINE SMELL FROM DRIVER SIDE NEXT TO THE REAR DOOR. I DID SOME RESEARCH ON INTERNET AND FOUND MANY SIMILAR ISSUE. TO VERIFY IF I HAVE SAME PROBLEM I RAISE A REAR SEAT CUSHION, UNSCREW 6 BOLTS ON SMALL BAY FROM DRIVER SIDE TO GET ACCESS TO FUEL SENDING UNIT AND FOUND A CRACK ON IT ALONG WITH GASOLINE SPILLING OVER. *TR

Fuel/Propulsion System
Filed Feb 22, 201360,000 milesCA

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT SHE COULD SMELL GASOLINE FUEL FROM THE EXTERIOR AND INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE FAILURE AND ADVISED THAT THERE WAS A FRACTURE IN THE FUEL TANK, WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000. *TR

Fuel System, Gasoline
Filed Feb 4, 201353,155 milesCA

I NOTICED A STRONG GASOLINE SMELL INSIDE THE GARAGE WHEN THE DOOR IS CLOSED. I WALKED AROUND THE CAR TRYING TO DETERMINE WHERE IT IS COMING FROM. THE STRONGEST GAS SMELL IS AROUND THE REAR WHEELWELL ON THE DRIVERS SIDE. THREE DAYS LATER, THE GAS SMELL WENT AWAY. THEN I WENT TO FILL-UP MY GAS TANK AFTER FOUR DAYS AND THERE IS THE GASOLINE SMELL AGAIN INSIDE THE GARAGE ON THE SAME LOCATION. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 21, 2013120,000 milesGA

NHTSA ACTION# PE12001 HEAVY FUEL SMELL FOR SEVERAL DAYS AFTER FILLING VEHICLE UP WITH FUEL. *TR

Fuel/Propulsion System
Filed Jan 6, 201372,000 milesGA

I NOTICED A STRONG GAS SMELL IN THE CABIN. THERE WAS A POOL OF GAS WHEN I REMOVED THE REAR SEAT. IT CAME OUT OF THE TOP OF THE FUEL TANK. I ALSO GOT A OBE2 ERROR CODE. NHTSA SHOULD DO SOMETHING TO PROTECT CITIZENS. *TR

Fuel/Propulsion System
Filed Dec 22, 201245,000 milesCA

WHEN THE GAS TANK IS FILLED IT RESULTS IN A BAD GAS ODOR SMELL. *TR

Structure › Body › Roof and Pillars
Filed Dec 3, 201256,000 milesCA

THE SUNROOF LEAKS CAUSING ELECTRICAL DAMAGE. I RARELY USE THE SUNROOF. MAYBE I HAVE USED THE SUNROOF 5X. THE SUNROOF SHOULD NOT LEAK AFTER RARE USE. THE ELECTRICAL SHOULD NOT BE DAMAGED. APPARENTLY, THE DRAINS IN THE SUNROOF GET CLOGGED AND THE WATER DRAINS INTO TRUNK. THIS IS A DESIGN DEFECT. PLEASE INVESTIGATE. I NOTICE THE SAME ISSUE WITH MANY OTHERS ON LINE. THANK YOU. *TR

Service Brakes
Filed Nov 27, 2012108,000 milesNY

DRIVING SOUTH ON I95 NEAR SAVANNAH THE DASH LIGHTS INCLUDING THE BRAKE LIGHT LIT UP ON THE DASHBOARD AND THE VEHICLE BEGAN DECELERATING. APPLIED THE EMERGENCY BRAKE AND WAS ABLE TO DRIVE THE VEHICLE TO THE SHOULDER. AFTER THE ENGINE WAS SHUT OFF THE VEHICLE COULD BE STARTED BUT COULD NOT GET FROM PARK INTO A GEAR OR EVEN NEUTRAL. ALL FOUR WHEELS WERE FROZEN AND SO GETTING THE CAR ON TO THE TOW TRUCK WAS ALMOST IMPOSSIBLE. WERE TOWED TO THE NEAREST MERCEDES DEALERSHIP WHERE THE SBC SYSTEM WAS REPLACED. THIS TOOK OVER NIGHT AS THE PART WAS NOT AVAILABLE AT THE DEALERSHIP. BESIDES BEING GREATLY INCONVENIENCED - WE HAD TO SPEND A NIGHT IN A HOTEL, WE COULD HAVE BEEN KILLED IF THIS WOULD HAVE OCCURRED AT NIGHT. THE CAR WAS SERVICED BY MERCEDES SINCE PURCHASE NEW IN 2004. THE PART SHOULD HAVE BEEN IDENTIFIED DURING A SERVICE CALL, THIS OBVIOUSLY WAS A RECALL THAT WAS KEPT QUIET. NOT INFORMING THE OWNERS OF THIS POTENTIALLY DEADLY ISSUES IS A MAJOR NEGLIGENCE ON MERCEDES PART. *TR

Fuel/Propulsion System
Filed Oct 21, 201274,000 milesTX

WE RECENTLY PURCHASED A 2004 E320 WITH 71000 MILES IN AUGUST 2012. LAST WEEK, NOW WITH 74000 MILES, WE NOTICED A STRONG GAS SMELL IN THE CAR. AFTER DOING SOME RESEARCH ONLINE AND IN MERCEDES FORUMS WE CONCLUDED THAT IT MAY BE THE FUEL UNIT. WE PULLED THE REAR SEAT AND TOOK OFF THE CAP AND NOTICED A POOL OF GAS, RIGHT UNDER WHERE OUR 2 YR OLDS CAR SEAT IS, ABOUT 2 CUPS THAT I TOOK OUT BY SOAKING NUMEROUS PAPERTOWELS.I ALSO TOOK PICTURES JUST IN CASE IT MAY BE NEEDED IT THE FUTURE. THROUGHOUT ALL MY SEARCHES ONLINE I'VE NOTICED THAT THIS PROBLEM IS VERY COMMON IN THE E CLASS AND NUMEROUS PEOPLE HAVE TRIED TO RESOLVE IT THROUGH MERCEDES BUT NOTHING HAS BEEN DONE. A RECALL WAS ISSUED FOR THE E55 TRIM BUT NO OTHER, WHICH MAKES US WONDER WHY. WE WILL NOT DRIVE IT UNTIL IT GETS FIXED (AS OF TODAY IT HAS NOT BEEN ) BECAUSE WE FEEL IT IS NOT SAFE FOR OUR FAMILY TO HAVE A POOL OF GAS WITH ELECTRICAL WIRES RIGHT BENEATH OUR SEATS. *TR

Fuel/Propulsion System
Filed Oct 20, 201265,523 milesAZ

MY 2004 MERCEDES BENZ E-320 BEGAN EMITTING A STRONG ODOR OF GASOLINE IN 2010 AND WAS TAKEN TO THE LOCAL DEALERSHIP (SCHUMACHER MERCEDES IN SCOTTSDALE, ARIZONA) FOR INSPECTION WHEN IT WAS DETERMINED THAT THERE WAS A LEAK IN THE FUEL TANK AND THAT IT NEEDED TO BE REPLACED ALONG WITH THE LEFT SENDER PRESSURE SENSOR AND TANK FITTINGS. THE VEHICLE HAD APPROXIMATELY 60,000 MILES AT THIS TIME AND WAS OUTSIDE OF THE INITIAL WARRANTY SO THE $2,500 REPAIR WAS UNDERTAKEN. APPROXIMATELY 2 YEARS LATER AND 40,000 MILES LATER, THE SAME SYMPTOMS RETURNED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALERSHIP FOR INSPECTION. IT WAS DETERMINED ONCE AGAIN THAT THE SAME PROBLEM WAS OCCURRING AND THE FUEL LEVEL SENSORS WERE LEAKING FUEL AND NEEDED TO BE REPLACED AGAIN. THE COST FOR THIS REPAIR WAS ESTIMATED TO BE $1,200 AND THIS TIME THE REPAIR WAS REJECTED. THE SERVICE ADVISOR AT THE DEALERSHIP CLAIMED THIS IS A COMMON PROBLEM WITH THESE CARS AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THE VEHICLE HAD ALWAYS BEEN MAINTAINED BY THE DEALERSHIP SINCE THE BEGINNING AND APPARENTLY THERE HAVE BEEN NO RECALLS ISSUED THAT WE WERE AWARE OF FOR THESE MALFUNCTIONS AND DEFECTS. I HAVE CONTACTED MERCEDES CORPORATE OFFICE AND THEY OPENED UP AN INVESTIGATION ONLY TO DETERMINE THAT THE DEALERSHIP ACKNOWLEDGED THE PROBLEM WITH THE VEHICLES BUT NEITHER PARTY WAS WILLING TO ACCEPT RESPONSIBILITY FOR THE DEFECT AND NO ADDITIONAL ASSISTANCE WOULD BE AVAILABLE OR COMMISSIONED FOR ME. THIS IS A MAJOR SAFETY ISSUE AND

Fuel/Propulsion System
Filed Oct 19, 201265,523 milesAZ

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG GASOLINE FUEL ODOR ONCE THE FUEL TANK WAS FILLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AS THE FUEL TANK BEING CRACKED DUE TO DEFECTIVE MATERIAL. THE FUEL TANK WAS REPLACED; HOWEVER THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO RELEASE A STRONG GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND THEN ADVISED THAT THE FUEL SENDING UNIT HAD FAILED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 65,523 AND THE CURRENT MILEAGE WAS 105,190.

Fuel/Propulsion System
Filed Sep 25, 201235,000 milesAZ

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E-320. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE TOP OF THE FUEL TANK, CAUSING AN OVERPOWERING GASOLINE ODOR INSIDE THE VEHICLE FROM THE REAR DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE TOP OF THE FUEL TANK WAS FRACTURED AND WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THERE WAS AN INVESTIGATION UNDER NHTSA ITEM NUMBER: PE12-001 (FUEL SYSTEM) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 35,000.

Fuel/Propulsion System
Filed Aug 26, 201276,400 milesAZ

AFTER FILLING UP FUEL, BUT NOT TOPPING OFF, THERE IS A VERY STRONG ODOR OF FUEL IN THE CABIN. AFTER EVALUATION THE FUEL SENDING UNIT IS LEAKING SEVERELY AND THE SEAL SHOWS SIGNS OF LEAKING. ONLY 76,400 MILES ON A 2004 E320 DEALER QUOTED $2500 FOR REPLACEMENT OF THE SENDING UNIT, NEW SEALS AND NEW FUEL TANK. *TR

Fuel/Propulsion System
Filed Aug 24, 201299,000 milesTX

WHENEVER I FILL UP MY GAS TANK, I GET A VERY STRONG GAS ODOR IN THE CAR. ITS VERY STRONG IN THE BACK SEAT AND AROUND THE REAR DRIVER WHEEL ON THE OUTSIDE. IT GOES AWAY ONCE MY TANK GETS TO 3/4 FULL APPROXIMATELY. MY KIDS ARE IN THE BACKSEAT IN THEIR CAR SEATS, INHALING THESE FUMES. NOW MY WIFE IS PREGNANT, AND SHE INHALES THESE FUMES TOO. THE DEALER WANTS TO CHARGE AN ARM AND A LEG. I NEED HELP. *TR

Fuel/Propulsion System
Filed Jun 29, 201273,000 milesNJ

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LAMP WOULD ILLUMINATE AND FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL TANK. AS A RESULT, THE FILLER NECK NEEDED TO BE REPLACED AND THE FUEL TANK NEEDED TO BE INSPECTED THOROUGHLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 75,500.

Fuel/Propulsion System
Filed May 22, 201251,300 milesLA

AFTER FILLING THE TANK THERE IS A STRONG SMELL OF FUEL INSIDE THE CABIN AND ABOVE THE LEFT REAR WHEEL. THE FUEL VAPORS SATURATE THE GARAGE SPACE AND ALSO ENTER THE HOUSE ENVIRONMENT. THE FUEL LEAKS FROM THE TOP OF THE FUEL TANK AT THE FUEL SENDING UNIT. THERE WAS APPROXIMATELY 200 CC OF GASOLINE POOLED IN THE PLASTIC COVER OF THE SENDING UNIT. THIS FUEL EVAPORATES THROUGH THE CABIN AND OUSIDE THROUGH THE SPACE OF THE REAR LEFT WHEEL. THE CAR, MY FAMILY, AND MY HOUSE IS AT THE RISK OF FIRE AND GASOLINE EXPLOSION. THE MB AUTHORIZED DEALER DECLINED TO REPAIR FREE OF CHARGE THIS SERIOUS MANUFACTURER'S DEFECT BECAUSE THE VEHICLE IS OUT OF WARRANTY. THE REPAIR COST IS APPROXIMATELY $2400 WHICH INCLUDES REPLACEMENT OF THE ENTIRE FUEL TANK AND THE SENDING UNITS. *TT

Fuel System, Gasoline
Filed Mar 23, 201260,000 milesNJ

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE SMELLED A STRONG ODOR OF GASOLINE FUEL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED, BUT THE CONTACT NOTICED A FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

Fuel System, Gasoline
Filed Mar 22, 201289,100 milesCA

NHTSA ACTION NUMBER: PE12001 BEGAN SMELLING FUEL COMING FROM REAR DRIVER'S SIDE AREA (UNDER REAR SEAT) ONCE FUEL TANK WAS FULLY FILLED UP. THE SMELL WOULD PERSIST UNTIL A LITTLE ABOVE 3/4'S OF THE TANK REMAINING. ABOUT TWO MONTHS LATER, WHEN TRYING TO FILL TANK UP ALL THE WAY, GAS PUMP WOULD CLICK OFF BEFORE FILLING UP (WITH ABOUT 2 OR 3 GALLONS STILL EMPTY IN THE TANK). BEGINNING OF MARCH, THE CHECK FUEL CAP WARNING WOULD COME ON IN THE INSTRUMENT CLUSTER. FUEL CAP WAS REPLACED AND STILL SAME ERROR SHOWS. *TR

Service Brakes, Hydraulic
Filed Mar 12, 201257,000 milesVA

BRAKES FAILED AT 70 MPH. "BRAKES WARNING" SBC FAILED. PULL OVER VEHICLE. *TR

Service Brakes, Hydraulic
Filed Feb 6, 201281,000 milesNJ

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE BRAKES FAILED WHILE DRIVING 70 MPH. THE CONTACT WAS ABLE TO COAST TO A STOP. THE CONTACT STATED THAT THE REDUCED BRAKING AFFECT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 05V133000 (SERVICE BRAKES, HYDRAULIC), BUT WAS TOLD BY THE DEALER THAT THE WARRANTY HAD EXPIRED AND THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS DIAGNOSED AND THE FAILURE WAS LOCATED AT THE SENSOTRONIC BRAKE PUMP HAVING FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 81,000.

Service Brakes, Hydraulic
Filed Feb 1, 2012106,000 milesMD

I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 55 MPH WHEN A WARNING MESSAGE FLASHED ACROSS MY INSTRUMENT PANEL TO STOP MY VEHICLE IMMEDIATELY. AT THE SAME TIME THE TRAFFIC IN FRONT OF ME SLOWED ALMOST TO A COMPLETE STOP. I TRIED TO ENGAGE MY BRAKES, BUT THEY FAILED AND I HAD TO SWERVE INTO THE NEXT LANE TO AVOID REAR ENDING AN SUV. I WAS ABLE TO WORK MY WAY OVER TO THE SHOULDER AND COAST TO A STOP. I WAS TOLD BY THE MERCEDES BENZ DEALER THAT THERE ARE NO RECALLS ON MY VEHICLE, BUT THERE IS AN EXTENDED WARRANTY ON A SPECIFIC BRAKE PART. IF THE DEALER DETERMINES THAT THIS PARTICULAR BRAKE PART IS TO BLAME FOR THE FAILURE, MERCEDES WILL COVER THE COST OF THE REPAIR. I DID SOME RESEARCH AND FOUND A RECALL NOTICE ON THE NHTSA WEBSITE (NHTSA RECALL # 04V-296) THAT APPEARS TO INCLUDE MY VEHICLE. I DO NOT UNDERSTAND WHY A DEFECT, THIS SERIOUS, WOULD NOT WARRANT A RECALL THAT OWNERS SHOULD BE AWARE OF. THE OUTCOME OF THIS BRAKE FAILURE COULD HAVE BEEN VERY TRAGIC. *TR

Fuel System, Gasoline
Filed Dec 13, 2011107,830 milesVA

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHE SMELLED A STRONG ODOR OF FUEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE FUEL PUMP WAS REPLACED. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE SEAL RING ON THE FUEL PUMP WAS REPLACED. THE FAILURE CONTINUED. THE VEHICLE WAS AGAIN TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS LEAKING. THE CONTACT WAS ALSO INFORMED THAT THE ENTIRE FUEL TANK MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 107,830.

Engine and Engine Cooling
Filed Dec 3, 2011104,000 milesKY

2004 E320 4MATIC WAGON. ENGINE STALLED WHILE MERGING TO I-65 SB. VEHICLE WAS 7QT LOW ON OIL. VEHICLE WAS NOT EQUIPPED WITH A MANUAL DIPSTICK TO CHECK OIL. VEHICLE IS EQUIPPED WITH FLEXIBLE SERVICE SYSTEM THAT MONITORS OIL LEVEL, CONDUCTIVITY, TEMP, PRESSURE. OWNERS MANUAL SHOWS THAT IF ANY PARAMETERS ARE OUTSIDE NORMAL, OR IN THE CASE OF SENSOR/SYSTEM FAILURE, A RED WARNING WOULD APPEAR ON INSTRUMENT CLUSTER TO INSTRUCT THE DRIVER TO STOP THE VEHICLE AND TURN OFF THE ENGINE. NO WARNING WAS DISPLAYED. DEALERSHIP STATES INSTRUMENT CLUSTER FAILED TO COMMUNICATE WITH CENTRAL COMPUTER DUE TO A SOFTWARE ISSUE. ENGINE MUST BE REPLACED. REQUESTED MERCEDES BENZ TO REPLACE ENGINE AND ASSIGN ENGINEERING TEAM TO ADDRESS ISSUE AND ISSUE A SERVICE CAMPAIGN TO PREVENT FAILURE FROM HAPPENING TO OTHERS. MERCEDES BENZ STATED THAT THEY WILL PROVIDE NO ASSISTANCE. I AM CONCERNED THAT THIS ISSUE COULD ALSO FAIL TO PROVIDE OTHER IMPORTANT INFORMATION (BRAKE SYSTEM, AIRBAGS, ENGINE COOLING PARAMETERS) AS WELL. AS AN ENGINEER, IN MY OPINION, THIS IS CLEARLY A DESIGN FLAW THAT NEEDS TO BE ADDRESSED AND SHOULD HAVE BEEN EVALUATED BY A FAILURE MODE EFFECTS ANALYSIS PRIOR TO DECIDING TO REMOVE THE MANUAL DIPSTICK. IF INSTRUMENT CLUSTER COULD NOT COMMUNICATE WITH CENTRAL COMPUTER, IT SHOULD DISPLAY A WARNING TO STOP THE VEHICLE. *TR

Structure › Body
Filed Sep 12, 2011MS

THE INSIDE DOOR LOCK STEMS KEEP BREAKING OFF. I HAVE REPLACED THEM WITH NON MERCEDES PARTS. THE ONES I PURCHASED DON'T FIT VERY WELL BUT THE ONES FROM MERCEDES DON'T HOLD UP. THEY KEEP BREAKING. *TR

Visibility
Filed Aug 29, 201185,000 milesMA

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING APPROXIMATELY 50 MPH IN SEVERE RAINY CONDITIONS, THE WINDSHIELD WIPERS FAILED TO OPERATE UPON ENGAGING. THE CONTACT WAS ABLE TO CONTINUE DRIVING WITH EXTREMELY POOR VISIBILITY. WHEN THE DESTINATION WAS REACHED, THE CONTACT REALIZED THE WINDSHIELD WIPER SWITCH WAS FAULTY AND HE REMOVED IT FROM THE VEHICLE. THE AUTHORIZED DEALER WAS NOTIFIED OF THE DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Fuel System, Gasoline
Filed Aug 2, 201145,000 milesAZ

A STRONG ODOR OF GASOLINE EMANATES FROM CAR AFTER FILLING IT UP WITH GASOLINE. HAD A MECHANIC TROUBLE SHOOT AND IT WAS DETERMINED TO BE A LEAK IN THE FUEL SENSOR WHICH WAS CAUSING GASOLINE TO PUDDLE ON TOP OF FUEL TANK UNDERNEATH THE BACK SEAT OF THE AUTOMOBILE. *KB

Fuel System, Gasoline
Filed Jul 23, 201181,400 milesLA

2004 E320 MERCEDES FUEL SMELL POSSIBLY DUE TO A RECALL ISSUE OF THE FUEL SENDER RECALL AND/OR FUEL FILLER RECALL . I JUST PURCHASED THE CAR A COUPLE OF MONTHS AGO AND NOTICED THIS SMELL YESTERDAY WHEN I FILLED UP MY GAS TANK. I DID SOME RESEARCH AND NOTICED THAT THERE WAS AN EMISSIONS RECALL FROM MERCEDES ABOUT THESE ISSUES. I AM SCARED THAT THE RECALL PART IS LEAKING FUEL AND WILL BLOW UP KILLING MY FAMILY AND I. *TR

Fuel System, Gasoline
Filed Jun 10, 2011102,000 milesGA

TL*THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THE VEHICLE WAS BEING EXAMINED BY AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE WHEN HE WAS INFORMED THERE WAS A FUEL LEAK COMING FROM THE FUEL SENDING UNIT. THE CONTACT WAS ALSO INFORMED THERE WAS A FAILURE WITHIN THE SEAL OF THE FUEL SENDING UNIT. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 102,000.

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jun 8, 2011AZ

2004 MERCEDES BENZ E320. CONSUMER STATES PROBLEM WITH VEHICLE GAS TANK *TGW THE CONSUMER STATED AFTER REFUELING THE VEHICLE, HE SMELLED A STRONG ODOR OF GAS IN THE DAYS THAT FOLLOWED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED SERVICE CENTER WHERE AN INSPECTION REVEALED THE FUMES WERE COMING FROM A HOLE IN THE GAS TANK, WHICH WAS A WELL- KNOWN MANUFACTURING DEFECT. *JB

Fuel System, Gasoline
Filed Mar 1, 201122,716 milesFL

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E 320. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE GARAGE AND EXHIBITING AN ABNORMALLY OVERPOWERING GASOLINE FUEL ODOR. THE ODOR FILLED BOTH THE GARAGE AND THE CONTACTS RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A FUEL LEAK. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT A CASE MANAGER WOULD RETURN THE CONTACTS CALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,716. UPDATED 08/01/11*LJ UPDATED 08/03/11 UPDATED 2/29/12 *CN

Service Brakes, Hydraulic
Filed Dec 22, 201075,847 milesCA

BRAKE FAILURE WHILE DRIVING VEHICLE,BRAKE PEDAL PRESSURE WAS GREATER WHEN APPLIED TO STOP CAR. VEHICLE WAS NOT OPERATIONAL AFTER CAR CAME TO A COMPLETE STOP. SBC SYSTEM WAS REPLACED BY MERCEDES DEALER,BUT REFUSED TO REPLACE PRESSURE RESERVOIR THAT ALSO MALFUNCTIONED WITH BRAKE FAILURE. *TR

Fuel System, Gasoline
Filed Dec 13, 201025,000 milesLA

MERCEDES 2004 E320 FUEL TANK LEAKING UNDER REAR PASSENGER SEAT. STRONG ODOR OF GASOLINE WHICH IS WORST RIGHT AFTER FILLUP, BECAME PROGRESSIVELY WORSE OVER TIME. *TR

Engine and Engine Cooling › Engine
Filed Nov 26, 2010174,000 milesPA

WHILE DRIVING MY 2004 MB E320 TO THE LOCAL GROCERY STORE THE ENGINE STALLED. I WAS PULLING UP TO A RED LIGHT AT THE TIME THAT TURNED GREEN BEFORE I STOPPED. WHEN I STEPPED ON THE GAS TO GO, THERE WAS NO POWER. I PULLED TO THE SIDE OF THE ROAD AND SAT FOR SEVERAL HOURS WAITING FOR A TOW TRUCK. THE LOCAL GARAGE SAID I WAS OUT OF GAS, PUT TEN DOLLARS WORTH OF GAS IN IT, CHARGED ME $60.00 AND SAID THE CAR WAS WORKING FINE. THE NEXT TIME MY WIFE TOOK THE CAR OUT, IT STALLED AGAIN IN NEARLY THE SAME PLACE. SHE WAS NOT AS FORTUNATE AS I WAS AND WAS STUCK IN THE MIDDLE OF THE ROAD. WE HAD IT TOWED BACK TO OUR HOUSE AND I LOOKED UP THE SYMPTOMS ON THE INTERNET. AFTER LETTING IT SIT FOR A FEW DAYS, I TURNED THE CAR ON AND LET IT IDLE. AFTER THE CAR REACHED ABOUT 75 - 80 DEGREES, IT SHUT OFF AGAIN. IT TURNS OUT THAT IT WAS THE CRANK POSITION SENSOR (CPS) THAT WENT BAD. I BOUGHT ONE, LEARNED HOW TO REPLACE IT AND THE CAR IS RUNNING FINE. THE SAFETY CONCERN HERE IS THAT WHILE DRIVING, THE CAR JUST SHUTS OFF!! THERE IS NO WARNING WHATSOEVER! THANKFULLY THERE WAS NOT AN ACCIDENT. *TR

Air Bags › Side/Window
Filed Jul 1, 201056,000 milesCA

TL*THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING 5 MPH THE CONTACT NOTICED THAT THE SRS LIGHT ILLUMINATED ON INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE REAR PASSENGER SIDE AIR BAG NEEDED TO BE REPLACED DUE TO A BAD WIRE CONNECTION. THERE WERE NO PRIOR WARNINGS. THE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 57,000.

Electrical System
Filed May 26, 201084,000 milesCA

THE IGNITION SWITCH FAILED ON MY 2004 MERCEDES E320 WAGON WHICH ONLY HAD 85K MILES. IF IT HAD FAILED AND JUST WOULD NOT WORK, THAT WOULD NOT HAVE BEEN SUCH AN ISSUE, HOWEVER, WHEN IT FAILED IT LEFT THE ENGINE ON REQUIRING ME TO DISCONNECT THE BATTERY TO GET THE CAR TO SHUT DOWN. STEPS TO REPRODUCE: 1) PUT ELECTRONIC KEY IN CAR 2) TURN KEY TO FULLY ON AND START CAR 3) TURN KEY TO OFF POSITION AND REMOVE KEY FROM IGNITION ENTIRELY NOTE CAR IS STILL ON AND WILL NOT SHUT OFF EVEN AFTER AN HOUR. *TR

Suspension › Rear
Filed Oct 18, 200943,000 miles00

WHEN TRAVELING OVER BUMPY ROADS THERE IS A LARGE THUMPING AND CRASHING NOISE FROM THE REAR END OF THE CAR AND OCCASIONALLY FROM THE MIDDLE OF THE CAR. TAKEN TO DEALERS TWICE AND EXPLAINED IN DETAIL WHAT IS HAPPENING. THEY SAY THAT THEY HAVE CHECKED THE CAR OUT AND THERE IS NOTHING WRONG, EVERYTHING IS TO SPECIFICATION AND THEY CANNOT REPRODUCE THE NOISE. *TR

Fuel System, Other
Filed Oct 15, 200935,500 milesVA

GAS LEAK IN CABIN AREA UNDER REAR SEAT BEHIND DRIVER. I REMOVED THE SEAT AND SAW A COLLECTION OF FUEL ACCUMATE ON TOP OF THE FUEL SENDER UNIT AND SMELLS WHEN GAS TANK IS FULL. HOWEVER, THE SMELL DISAPPEARS AS GAS IS USED UP. I TOOK TO DEALER AND THEY REFUSE TO COVER UNDER MANUFACTURER DEFECT. THIS IS MAJOR DEFECT AND WHEN I SEARCHED THE INTERNET SEVERAL FOLKS HAD THE SAME ISSUE. PLEASE HELP WITH GETTING THE MANUFACTURER TO COVER THIS SINCE THIS IS A MAJOR HAZARD THE A MAJOR SAFETY ISSUE AND COULD CAUSE EXPLOSION... *TR

Latches/Locks/Linkages
Filed Aug 26, 2009CA

MY INSIDE DOOR LOCK STEMS ON MY CAR KEEP BREAKING OFF AND IN AN EMERGENCY, I'M AFRAID THAT THE DOOR COULD NOT BE OPENED FROM THE INSIDE OF THE CAR. I HAVE HAD THREE OF THEM TO BREAK OFF FOR NO APPARENT REASON. IT'S A 2004 MERCEDES BENZ E320 AND I DON'T FEEL THAT I SHOULD HAVE TO KEEP PURCHASING THEM OVER AND OVER AGAIN. I PERSONALLY KNOW SOMEONE HAVING THE SAME PROBLEM WITH A 2008 MERCEDES C350, IS ANYONE COMPLAINING? I'M USUALLY ALONE IN MY CAR SO THERE ISN'T ANYONE/KIDS BREAKING THEM OFF. WHY DOES THIS KEEP HAPPENING? I'M SENDING YOU THIS COMPLAINT BECAUSE I JUST DISCOVERED ANOTHER BROKEN ONE LAST WEEK. *TR

Engine and Engine Cooling › Engine
Filed Aug 10, 200958,968 milesCA

I WAS DRIVING A 2004 MB E-320 ON THE ROAD, SUDDENLY THE LIGHTS ON THE DASHBOARD WERE ALL LIT UP AND THEN I LOST POWER TO THE CAR. I MADE MY WAY TO THE CURB ALONG INDUSTRIAL BLVD NEAR WEST SACRAMENTO. THE CAR WAS TOWED TO THE MB SACRAMENTO DEALERSHIP. A QUICK SCAN FOUND A FAULT CODE. IT WAS THE CRANK POSITION SENSOR MALFUNCTION. THE DEALERSHIP HAS TO REPLACE THE SENSOR. *TR

Latches/Locks/Linkages
Filed Dec 4, 2008105,000 milesDE

I HAVE 2004 E320 MERCEDES STATION WAGON. THE MANUAL TAILGATE WON'T STAY UP AND CLOSES ON YOUR HEAD. A REAL SAFETY PROBLEM THAT SHOULD NOT HAPPEN IN THE CARS OF TODAY. *TR

Suspension
Filed Oct 15, 200839,000 milesFL

MERCEDES BENZ AIRMATIC RIDE HEIGHT SYSTEM IS FAULTY. I HAVE RESEARCH SEVERAL FORUMS AND NOTICED A CONTINUOUS OF AIR STRUT FAILURE ON VEHICLES UNDER 50,000 MILES. THE PARTS TO REPAIR THIS FAULT CAN ONLY BE PURCHASED AT A MERCEDES BENZ DEALER AND ARE EXTREMELY EXPENSIVE. ONE AIR STRUT COSTS AROUND $1500.00 AND USUALLY A COMPRESSOR MUST ALSO BE REPLACE FOR AROUND $500.00. *TR

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Oct 31, 200537,000 milesSC

DT: THE CONTACT STATED THAT WHILE DRIVING SHE TURNED ON SEAT WARMER AS WELL AS THE HEATER AND SHE DETECTED THE ODOR OF SOMETHING BURNING . SHE TURNED OFF THE HEATER BUT NOT THE SEAT WARMER. SHE CONTINUED DRIVING BUT SENSED A FEELING OF SOMETHING BITING THE SIDE OF HER LEG. SHE DISCOVERED A SPARK COMING FROM A HOLE IN LEATHER SEAT. SHE EXPERIENCED A SMALL BURN TO HER LEG. THERE WERE NO VISIBLE FLAMES ONLY SPARKS. SHE TURNED OFF THE SEAT WARMER AND PULLED OVER. TO EXTINGUISH ANY SPARKS SHE POURED WATER ONTO SEAT. SHE TOOK THE VEHICLE TO A DEALER. MERCEDES WILL REPLACE THE SEAT FREE OF CHARGE. *AK

Unknown or Other
Filed Sep 29, 2005MI

DT: CONTACT STATED WHEN STEPPING ON THE ACCELERATOR PEDAL THE VEHICLE WILL NOT ACCELERATE. THIS CAUSED A SAFETY CONCERN BECAUSE WHILE MERGING INTO TRAFFIC THE VEHICLE FAILED TO ACCELERATE. THIS ONLY OCCURRED WHEN THE VEHICLE IS STOPPED OR WAS CLOSE TO STOPPING. THE MAJORITY OF THE TIME IT HAPPENED WHEN THE VEHICLE WAS STARTED UP. THERE WAS NO INDICATION AS TO WHEN THIS WILL OCCUR. IT HAPPENED APPROXIMATELY 30 TIMES. THE SERVICE DEALER ATTEMPTED TO REPAIR THE VEHICLE ONCE, BUT BECAUSE IT HAPPENED PERIODICALLY THEY COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER REFUSED TO SERVICE THE VEHICLE. CONSUMER FELT THE PROBLEM WITH THE VEHICLE COULD BE THE DRIVE- BY -WIRE OR COMPUTER SYSTEM. *AK THE RIGHT REAR BRAKE LOCKED UP WHILE THE CONSUMER WAS MAKING A RIGHT TURN. THIS OCCURRED AFTER THE BRAKE HAD BEEN REPROGRAMMED. ON COLD MORNING THE GPS DID NOT WORK PROPERLY. THE LEATHER ON THE DRIVER'S SIDE AIR BAG WAS PEELING. THE TIRE PRESSURE MONITORING SYSTEM HAD TO BE REPROGRAMMED. THE FRONT WHEEL BEARING HAD PLAY IN IT. THE REAR ALIGNMENT WAS OFF SLIGHTLY WHICH CAUSED THE VEHICLE TO SHIMMY WHILE DRIVING ABOVE 62 MPH. *NM ON AUGUST 22, 2005 WHILE DRIVING A LOANER MERCEDES BENZ E350 FROM THE DEALER THE CONSUMER EXPERIENCED THE SAME INTERMITTENT HESITATION ON ACCELERATION AS HE HAD WITH HIS OWN 2004 E350. THE CONSUMER BELIEVES THIS HESITATION PROBLEM IS NOT ISOLATED TO VEHICLE. *NM

Electrical System
Filed Jun 24, 20056,496 milesGA

DT: PURCHASED A NEW MERCEDES BENZ , 320E 2004 MODEL. ON 2 OCCASIONS ON THE FREEWAY AT HIGHWAY SPEEDS THE ENGINE SHUT DOWN WITHOUT WARNING. THE ENGINE SHUT OFF AT ONCE AND WILL NOT CRANK WHEN ENGINE HAS BEEN TRIED TO START AGAIN. HAD TO HAVE VEHICLE TOWED. DEALER EXPLAINED HE WAS UNFAMILIAR WITH THIS PROBLEM. THOUGHT THIS MAY BE THE COMPUTER IN THE CAR. MADE REPAIRS AND REPLACED PARTS. ABOUT 2 WEEKS AFTERWARDS THIS HAPPENED AGAIN. TOOK BACK TO DEALER, AND THIS WAS CORRECTED. HOWEVER, WAS AFRAID THIS MAY HAPPEN AGAIN. HOWEVER, HAS NOT HAPPENED 2-3 MONTHS AFTER THE REPAIRS. *AK THE CONTROL MODULE FAILED. ALSO, CONSUMER HAS CONTINUOUS PROBLEMS WITH BRAKING SYSTEM. *TT *NM

Steering
Filed May 22, 2005500 milesNJ

VIBRATION WHEN VEHICULE COLD, AFTER A FEW MILES PROBLEM GOES AWAY.

Vehicle Speed Control
Filed Feb 17, 2005NJ

THE VEHICLE EXPERIENCED SUDDEN DECELERATION AT 55 MPH FOR A TOTAL OF 4 TIMES. TAKEN IN FOR CHECKUP, BUT RESULTS SHOW THAT THE CAUSE IS UNDETERMINED. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Jan 31, 2005TX

WHILE PULLING INSIDE OF A PARKING SPACE DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. DRIVER WAS UNABLE TO STOP OR MAINTAIN CONTROL OF THE VEHICLE, AND IT COLLIDED INTO A GLASS WINDOW OF A BUSINESS. NO INJURIES REPORTED. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC INSISTED THAT THE PROBLEM COULD NOT DUPLICATED. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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