2004 Mercedes Benz E Class

Routine

Owners filed 15 complaints about this vehicle with federal regulators, most often about the fuel/propulsion system. It has been recalled 4 times.

What fails
ComponentReportsCrashesFiresInjuries
Fuel/Propulsion System3
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip2
100
Power Train › Automatic Transmission2
000
Fuel System, Gasoline2
000
Visibility › Rearview Mirrors/Devices › Exterior1
000
Vehicle Speed Control1
100
Power Train1
000
Electrical System › Wiring › Front Underhood1
000
Electrical System1
000
Air Bags1
000

4 safety recalls

Part 573 reports
Electrical System08V303000
Filed Jul 7, 2008404 vehiclesMercedes-Benz Usa, Llc.

Defect. MERCEDES-BENZ IS RECALLING MY 2006-2008 M-CLASS, R-CLASS, MY 2005-2009 SLK-CLASS, MY 2005-2008 C-CLASS, MY 2003-2004 AND 2006-2008 CLK-CLASS, MY 2003-2008 E-CLASS, MY 2004 AND 2008 CL-CLASS, MY 2008 CLS-CLASS, MY 2004 AND 2007-2008 S-CLASS, MY 2003 G-CLASS, AND MY 2003-2004, 2006 AND 2009 SL-CLASS VEHICLES. A SOFTWARE CALIBRATION NUMBER (SCN) CODING RECEIVED ON THE AFFECTED VEHICLES DURING A RECENT WORKSHOP VISIT WAS INCORRECT. DEPENDING ON THE MODEL YEAR AND MODEL AFFECTED, THE RESULTS OF AN INCORRECT SCN CODING CAN AFFECT A NUMBER OF VEHICLE SAFETY AND EMISSION FUNCTIONS INCLUDING THE FOLLOWING TYPES OF FUNCTIONS: (1) THE FUEL GAUGE READINGS MAY BE INCORRECT; (2) A STUCK FUEL-LEVEL SENSOR MAY NOT BE DISPLAYED IN THE INSTRUMENT CLUSTER; (3) THE OBD SYSTEM MAY CAUSE THE CHECK ENGINE LIGHT TO ILLUMINATE INCORRECTLY; AND, (4) THE SPEEDOMETER MAY BE OUT OF TOLERANCE.

Risk. IN THE EVENT OF A VEHICLE CRASH, THE ELECTRICAL FUEL PUMP MAY NOT RECEIVE A CRASH SIGNAL THAT IS REQUIRED FOR THE FUEL PUMP TO DISCONNECT AND PREVENT FUTURE FUEL DELIVERY AS DESIGNED.

Remedy. DEALERS WILL RECODE THE SCN FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 30, 2008. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Service Brakes, Hydraulic05V133000
Filed Apr 1, 2005204,000 vehiclesMercedes-Benz Usa, Llc.

Defect. ON CERTAIN VEHICLES, THE SENSOTRONIC BRAKE CONTROL (SBC) SYSTEM MAY PREMATURELY SHIFT TO THE HYDRAULIC BACK-UP FUNCTION MODE, DUE TO DETERIORATION OF THE WIRING HARNESS CONNECTION, OR DUE TO PREMATURE FAILURE OF THE HYDRAULIC PUMP.

Risk. IN THE HYDRAULIC BACK-UP MODE, THE DRIVER HAS BRAKING POWER SUFFICIENT TO STOP THE VEHICLE, ALTHOUGH GREATER BRAKE PEDAL PRESSURE IS REQUIRED AND THE BRAKE PEDAL TRAVEL WILL BE NOTICEABLY LONGER.

Remedy. DEALERS WILL INSTALL A BRACKET AND REPLACEMENT GROUND WIRE TO THE SBC PUMP UNIT ON ALL VEHICLES FREE OF CHARGE. ADDITIONALLY DEALERS WILL INSPECT AND REPLACE THE SBC PUMP UNIT IN SL VEHICLES PRODUCED DURING A LIMITED PRODUCTION PERIOD. THE RECALL BEGAN ON AUGUST 8, 2005. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Service Brakes, Hydraulic04V296000
Filed Jun 22, 2004143,387 vehiclesMercedes-Benz Usa, Llc.

Defect. ON CERTAIN VEHICLES, THE ELECTRONIC MONITORING SYSTEM OF THE SENSOTRONIC BRAKE CONTROL (SBC) IS DESIGNED TO MONITOR THE PRESSURE GRADIENT WITHIN THE HIGH PRESSURE LINE OF THE BRAKE SYSTEM. IF AN UNACCEPTABLE PRESSURE GRADIENT IS DETECTED, THE SYSTEM WILL SWITCH, AS IT IS DESIGNED TO DO, INTO THE HYDRAULIC FUNCTION MODE.

Risk. IF VEHICLES ARE NOT ROUTINELY SERVICED AND HAVE EXTREMELY HIGH MILEAGE COMBINED WITH A HIGH NUMBER OF BRAKE ACTUATIONS, OR A HIGH BRAKE ACTUATION FREQUENCY, THE PUMP MOTOR OF THE SBC MAY RUN OUT OF PERMISSIBLE TOLERANCES, THEREBY TRIGGERING THE HYDRAULIC FUNCTION MODE.

Remedy. DEALERS WILL INSPECT THE SBC HYDRAULIC UNIT, REPLACING IT IF NECESSARY. THE RECALL BEGAN ON OCTOBER 21M 2004. OWNERS SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Seat Belts03V534000
Filed Dec 19, 20034,348 vehiclesMercedes-Benz Usa, Llc.

Defect. ON CERTAIN PASSENGER VEHICLES, SOME SEAT BELT BUCKLES MAY HAVE A BURR ON A METAL COMPONENT OF THE LOCKING MECHANISM. THE PRESENCE OF THE BURR COULD PREVENT THE SEAT BELT FROM LOCKING UNDER CERTAIN CIRCUMSTANCES.

Risk. IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY.

Remedy. DEALERS WILL REPLACE THE SEAT BELTS. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.

What owners reported

Newest filings
Fuel System, Gasoline
Filed Aug 14, 201355,000 milesFL

THERE'S STRONG GASOLINE ODOR FROM MY VEHICLE WHENEVER I REFUEL, PARTICULAR AFTER IT'S GARAGED. THE SMELL SEEMS TO GO AWAY ONCE I USED UP 1/3 OR 1/2 TANK. RECENTLY THE SMELL SEEMS TO BE STRONGER. I CAN SMELL IT EVEN WHEN IT'S NOT GARAGED. *TR

Fuel/Propulsion System
Filed Jul 15, 2013CA

MY E 320 HAS GAS SMELL IN MY GARAGE AFTER REFUELING SINCE JUNE/2012. THE SMELL IS GETTING EVEN STRONGER FOR LAST A FEW MONTHS. *TR

Fuel/Propulsion System
Filed Dec 7, 2012100,000 milesLA

HAD TO REPLACE THE FUEL PUMP NOW I HAVE TO REPLACE THE FUEL TANK. CAN NOT FILL MY FUEL TANK IF SO THE FUEL SMELL FILLS MY HOME BECAUSE I PARK IN THE GARAGE. TOOK IT TO MY MECHANIC AND WAS TOLD TO WATCH FOR FLAMES IT COULD CAUSE SERIOUS PROBLEMS. PLEASE HELP WITH THIS ISSUE. *TR

Fuel/Propulsion System
Filed Jul 24, 201260,000 milesNC

I CAME OUT TO MY GARAGE ONE MORNING TO FIND A MY CAR WREAKING OF FUEL. I DECIDED TO DRIVE THE CAR AROUND FOR A FEW TO SEE IF IT THE PUNGENT ODOR WOULD GO DISSIPATE ALTOGETHER. DURING THIS TIME, I TOOK IT TO MY MECHANIC TO LET HIM DO A QUICK ONCE-OVER BEFORE HE LEFT FOR THE DAY. HE STATED THAT THERE WAS FUEL LEAKING ONTO MY EXHAUST. BEING THAT HE DIDN'T HAVE THE TOOLS AND WHATNOT TO REPLACE THE SENDING UNIT, I HAD IT TOWED TO MERCEDES BENZ. I WAS NOT GOING TO LET MY GIRLFRIEND DRIVE THE CAR TO THE DEALERSHIP. NO WAY, NO HOW. SKYLAND AUTOMOTIVE(MY LOCAL MECEDES BENZ DEALERSHIP) FOUND A PUDDLE OF FUEL UNDER MY BACK SEAT. THEY REPLACED THE FUEL SENDING UNIT PARTIALLY UNDER MY THIRD PARTY WARRANTY. I, HOWEVER, HAD TO PAY ROUGHLY $500 OUT OF POCKET. I HAVE HEARD OF THIS ISSUE HAPPENING ON MANY W211 E CLASS CARS, IT HAS HAPPENED TO SOME MORE THAN ONCE. I'M AT 7X,XXX MILES NOW AND DEFINITELY DON'T WANT TO HAVE TO GO THROUGH THIS AGAIN. FUEL LEAKING ONTO THE GROUND IS BAD ENOUGH, BUT LEAKING ONTO MY EXHAUST ISN'T TO BE TOLERATED. IT'S DOWNRIGHT DANGEROUS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Fuel System, Gasoline
Filed Jan 5, 2012160,000 milesCA

AFTER REFUELING AND FILLING THE FUEL TANK, A STRONG ODOR OF GASOLINE EMITS FROM THE OUTSIDE OF THE CAR AND INSIDE THE CAR. AFTER CHECKING ONLINE, PREVIOUS COMPLAINTS OF FUEL LEVEL SENDING UNIT SEAL FAILURE CAUSING POOLING OF GASOLINE AROUND THE SENDING UNIT NEXT TO ELECTRICAL CONNECTORS AND DIRECTLY UNDER THE LEFT REAR PASSENGER SEAT. I REMOVED THE REAR SEAT AND ACCESS PANEL TO THE SENDING UNIT AND DISCOVERED POOLED GASOLINE AROUND THE SENDING UNIT. THE SENDING UNIT APPEARED TIGHT. I DID NOT NOTICE ANY CUTS OR FAILURE TO THE HOSE, JUST AROUND THE SENDING UNIT ITSELF. MY LOCAL MERCEDES DEALER CLAIMED THERE ARE NO RECALLS FOR THIS CONDITION, EVEN THOUGH THERE APPEAR TO BE MANY COMPLAINTS. THE DEALER ALSO TOLD ME I WOULD HAVE TO BRING MY CAR IN TO BE INSPECTED BY A MECHANIC TO TRULY DIAGNOSE THE ISSUE. *TR

Air Bags
Filed Nov 6, 201156,745 milesLA

THE SRS, (SUPPLEMENTAL RESTRAINT SYSTEM) OR "AIR BAG" LIGHT ILLUMINATED, CAUSED BY THE SRSCONTROL UNIT EXPERIENCING AN INTERNAL ELECTRICAL FAULT. THE FAULT DISPLAYED CODE 9120. MERCEDES VEHICLES OF THIS YEAR AND MODEL ARE KNOWN TO HAVE AIR BAG WIRING HARNESS ISSUES. EVEN THOUGH MY ISSUE WASN'T THE HARNESS ITSELF, IT PRESENTS A FLAW RESULTING IN A SAFETY AND STATE INSPECTION ISSUE. *TR

Power Train › Automatic Transmission
Filed Jan 12, 20051,700 milesNJ

VEHICLE PURCHASED NEW IN JUNE 2004. SINCE THEN THE VEHICLE HAS BEEN SERVICED FOUR TIMES WITHIN SIX MONTHS OF PURCHASE FOR THE SAME ISSUE - TRANSMISSION OIL LEAK. DEALERSHIP HAS STATED THAT LEAK IS RELATED TO CONNECTOR (?) NOT BEING LONG ENOUGH AND HAS USED ANOTHER NON-MANUFACTURING SPEC'D CONNECTOR TO RESOLVE MATTER. VEHICLE IS ALSO LEAKING ENGINE OIL. ON LAST SERVICE IT WAS NOTED THAT SWEAT STAINS WERE SEEN AND GASKET REPLACED. AS OF TODAY - ENGINE OIL LEAK EVIDENCE CAN STILL BE SEEN. VEHICLE IS IN DANGEROUS STATE SINCE SERIOUS MALFUNCTION IS IMMINENT. LEMON LAW ACTION WILL BE TAKEN.*AK

Power Train
Filed Jan 11, 200514,500 milesCA

TRANSMISSION PROBLEMS, VEHICLE WOULD NOT SHIFT OUT OF PARK POSITION TO REVERSE OR DRIVE. *BF THE PLASTIC PIECE ATTACHED TO THE FENDER WAS LOOSE AND THE TIRE WAS RUBBING THE PLASTIC. THERE WAS AN OIL LEAK WHICH HAD COME FROM THE PAN IN THE ENGINE. *SC WHEN THE CONSUMER WENT TO CHANGE THE TIRE, HE DISCOVERED THERE WAS NO SPARE TIRE IN THE VEHICLE.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 1, 20046,000 milesCA

WHILE DRIVING 60 MPH BRAKE SENSOR LIGHT CAME ON. AS A RESULT, WHEN CONSUMER ATTEMPTED TO PULL OVER TOTAL BRAKE FAILURE OCCURRED. *AK

Vehicle Speed ControlCrash
Filed Sep 9, 20043,500 milesMI

MERCEDES BENZ E320 2004 - VEHICLE LURCHED FORWARD AT HIGH RATE OF SPEED WITHOUT OPERATOR ACCELERATION. STRUCTURAL DAMAGE TO HOME, GREAT CONCERN FOR THE POTENTIAL OF INJURY IF EVENT OCCURS AGAIN. VEHICLE SENT TO DEALERSHIP ( MB BLOOMFIELD, MI ) FOR EVALUATION. WEB SEARCH FINDS SIMILAR EVENTS WITH SAME MODEL 2003.*AK

Visibility › Rearview Mirrors/Devices › Exterior
Filed Aug 31, 2004120 milesIL

WHEN BACKING OUT, ONE OF THE FEATURES OF THE VEHICLE IS FOR THE REAR VIEW MIRRORS TILT DOWN. THE MIRRORS DON'T TILT BACK UP UNTIL THE VEHICLE REACHES 8 MPH. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Jun 25, 2004900 milesNY

WHILE DRIVING 20 MPH CONSUMER APPLIED THE BRAKES BUT THEY BRAELY FUNCTIONED. THIS CAUSED THE VEHICLE TO HIT A BUS. UPON IMPACT, BOTH FRONTAL AIRBAGS DID NOT DEPLOY. A SIGNAL FLASHED ON THE DASHBOARD INDICATING AIR BAGS MALFUNCTIONED. NO INJURIES REPORTED. CONSUMER HAD THE VEHICLE TOWED TO A REPAIR FACILITY. *AK NOT ONLY DID THE AIR NAG FAIL TO DEPLOY BUT THE DASH INDICATOR ILLUMINATED INDICATING A MALFUNCTION WITH THE RESTRAINT SYSTEM *NM

Electrical System › Wiring › Front Underhood
Filed Apr 21, 20044,900 milesMA

INTERMITTENT FAILURE OF THE DISTRONIC RADAR-CONTROLLED CRUISE CONTROL. IN EXTREME WET CONDITIONS THE CAR IN FRONT IS INTERMITTENTLY NOT SEEN BY THE SYSTEM CAUSING THE CAR TO ACCELERATE INTO THE BACK OF THE CAR IN FRONT. THIS FAULT PERSISTS FOR SOME DAYS AFTER THE WET CONDITIONS SUBSIDE. THE CAR'S FAULT DETECTION SYSTEM SOMETIMES DETECTS THIS AS A FAULT, BUT RESETS ITSELF AUTOMATICALLY LEADING TO THE DANGEROUS CONDITION RECURRING RANDOMLY. *AK

Electrical System
Filed Mar 26, 20044,000 milesOK

ELECTRICAL SYSTEM FAILURE. *AK

Power Train › Automatic Transmission
Filed Feb 17, 200430 milesCA

WHILE DRIVING AUTOMATIC TRANSMISSION FAILED. VEHICLE WAS TAKEN TO THE DEALER, WHO REPAIRED THE TRANSMISSION, BUT DID NOT INFORM THE CONSUMER OF THE PARTS THAT WERE REPAIRED. TWO WEEKS LATER, THE AUTOMATIC TRANSMISSION FAILED AGAIN. VEHICLE WAS TAKEN TO THE DEALER, WHO REPAIRED THE TRANSMISSION AGAIN, BUT CONSUMER WAS CONCERNED ABOUT THE SAFETY, AND DID NOT WANT TO TAKE THE VEHICLE BACK. *AK

15 of 15 complaints, reproduced as filed.

Across model years

Worst on record: 2003
YearComplaintsRecallsFiresDeathsAssessment
20085000Routine
200610100Routine
20059300Routine
2004 — this page15400Routine
200345400Routine
20028000Routine
200115000Routine
200034100Routine
199913100Routine
199824000Routine
199738100Routine
199616200Routine
199521220Routine
199438250Routine
19937210Routine
19920200Routine

Compare every E Class year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 7, 2008. Source: NHTSA Office of Defects Investigation.