Owners filed 3 complaints about this vehicle with federal regulators, most often about the visibility/wiper. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Visibility/Wiper
1
0
0
0
Service Brakes
1
0
0
0
Power Train
1
0
0
0
3 safety recalls
Part 573 reports
Structure › Body › Roof and Pillars21V197000
Filed Mar 19, 202115,096 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk. The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Air Bags › Frontal17V627000
Filed Oct 6, 2017495,290 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
What owners reported
Newest filings
Power Train
Filed Jul 27, 2023NC
The transmission is starting to malfunction and is available for inspection. If the car looses power due to loss of pull it could create a hazard. Vehicle has been Inspected my Mercedes and determined to be faulty and this is a common issue with this car. Yes the car makes a grinding noise going into reverse and clunks when going around sharp turns.
Service Brakes
Filed Oct 29, 202026,400 milesSC
SAFETY SYSTEMS ALL FAILED 7 TIMES WHILE THE CAR WAS MOVING, USUALLY AT HIGHWAY SPEED, SINCE 08/20/2017, WARNING LIGHTS (ABS, ESP, TRACTION CONTROL. PARKING BRAKE, ETC) STAYED ON UNTIL I COULD GET TO A DEALER. IN SPITE OF WHEEL SPEED SENSOR REPLACEMENT (5 TIMES) AND REPROGRAMING, THE PROBLEM STILL EXISTS. MERCEDES- BENZ CANNOT FIX THIS OR EVEN DETERMINE WHAT THE PROBLEM IS. THEY ARE WELL AWARE OF THIS PROBLEM WITH MY CAR BUT DO NOT SEEM TO TAKE MUCH RESPONSIBILITY FOR SELLING ME AN UNRELIABLE AND UNSAFE VEHICLE. WHEN THE PROBLEM FIRST HAPPENED. THE CAR HAD 8,800 MILES AND NOW HAS 27,000 MILES. I HAVE THE SERVICE RECEIPTS AND CAN PROVIDE THEM IF NECESSARY.
Visibility/Wiper
Filed Dec 4, 2016MO
THE DRIVERS SIDE REAR VIEW MIRROR DOES NOT ADJUST OUTWARD ENOUGH TO SEE THE BLIND SPOT., REQUIRING A 140 DEGREE HEAD TURN FOR VISUAL INPUT ABOUT THE BLIND SPOT. I DON'T CARE ABOUT SEEING THE REAR QUARTER OF THE CAR, I NEEDED TO SEE THE BLIND SPOT. A DO-IT-YOURSELF REPAIR CONSISTED OF TAKING THE MIRROR APART AND SHIMMING THE MIRROR WITH AN ADDITIONAL 1/4'' PLUS TILT OUTWARD (1/4 INCH TO ZERO ACROSS THE MIRROR) SO THAT THE BLIND SPOT WAS VISIBLE (ABOUT 2' MORE OUTBOARD AT THE BACK OF THE VEHICLE). IT IS NOTED THAT THE 'RED TRIANGLE' WARNING IS NICE BUT IS A PITIFUL SUBSTITUTE FOR PERIPHERAL VISION INFORMATION FOR MAKING SAFE LANE CHANGES.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Mar 19, 2021. Source: NHTSA Office of Defects Investigation.