TL* THE CONTACT OWNS A 2019 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER AND ELECTRICAL SYSTEM FAILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT ENGAGE, THE LANE ASSIST DISENGAGED AND STEERED THE VEHICLE INTO ONCOMING TRAFFIC AND A DITCH, AND THE LANE DEPARTURE FEATURE FAILED TO ALERT THE DRIVER WHEN A VEHICLE WAS IN THEIR BLIND SPOT. THE VEHICLE WAS TAKEN TO BASS CARS AND TRUCKS (4032 WEST HOUSTON HARTE EXPRESS WAY, SAN ANGELO, TX 76901, (325)-949-4621) WHERE THE DEALER UPDATED THE COMPUTER; HOWEVER, THE VEHICLE'S CAMERAS WERE NOT REPLACED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100.
2019 Mazda CX-9 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING IN REVERSE IN ORDER TO PARALLEL PARK THE VEHICLE, THE FRONT AXLE FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE TO BEND INWARDLY. THE VEHICLE WAS TOWED TO GARDEN CITY MAZDA (LOCATED AT 209 NORTH FRANKLIN ST, HEMPSTEAD, NY 11550, 516-292-7827) WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1/239794329. THE APPROXIMATE FAILURE MILEAGE WAS 10,600.
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT OR WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JEFF HASS MAZDA (11222 KATY FWY, HOUSTON, TX 77043, (713) 568-4256) AND WAS INFORMED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2032092816. THE FAILURE MILEAGE WAS 10,263.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2019 Mazda CX-9 → · Every CX-9 year → · How the figures are calculated →