2008 Mazda CX-9

Do not drive

Owners filed 172 complaints about this vehicle with federal regulators, most often about the suspension. It has been recalled 6 times.

When it fails
020k40k60k90k120k200k
101,000 milesMedian miles at failure

126 complaints record an odometer reading. Failures cluster around 120,000150,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Suspension39
400
Air Bags27
101
Service Brakes23
001
Power Train20
000
Steering10
201
Electrical System8
000
Wheels5
000
Service Brakes, Hydraulic5
100
Seats5
000
Engine5
000

6 safety recalls

Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module19V782000Do not drive
Filed Oct 31, 201969,879 vehiclesMazda North American Operations

Defect. Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.

Air Bags › Frontal › Passenger Side › Inflator Module17V457000Do not drive
Filed Jul 18, 201779,402 vehiclesMazda North American Operations

Defect. Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.

Air Bags › Frontal › Passenger Side › Inflator Module17V429000Do not drive
Filed Jun 29, 2017205,377 vehiclesMazda North American Operations

Defect. Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.

Suspension › Front › Control Arm › Lower Ball Joint15V451000
Filed Jul 20, 2015193,484 vehiclesMazda North American Operations

Defect. Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Risk. Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy. Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Equipment09E011000
Filed Apr 2, 20092,323 vehiclesThule, Inc.

Defect. THULE, INC. IS RECALLING 2,323 OWNER-INSTALLED ROOF-MOUNTED FIT KITS, MODELS 3068 AND 3069, MANUFACTURED BETWEEN JANUARY 1, 2008 AND FEBRUARY 28, 2009 THAT ARE USED WITH THULE PODIUM FOOT PACKS, MODELS 460 AND 460R. THESE FIT KITS WERE SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE BOLT(S) USED TO SECURE THE FOOT TO THE VEHICLE WAS MANUFACTURED TO A HARDNESS THAT MAY CAUSE THE BOLT(S) TO BE BRITTLE AND POTENTIALLY BREAK UNDER STRESS.

Risk. THIS MAY RESULT IN THE BOLT(S) SNAPPING OFF DURING USE OR WITHOUT A LOAD. THE UNSECURED RACK AND LOAD CAN THEN COME LOOSE WHILE DRIVING CREATING A POTENTIAL ROAD HAZARD, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy. THULE WILL MAIL A RETRO FIT KIT ALONG WITH REPAIR INSTRUCTIONS TO OWNERS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 13, 2009. OWNERS MAY CONTACT THULE TOLL-FREE AT 1-800-238-2388.

Electrical System › Wiring › Interior/Under Dash09V066000
Filed Feb 23, 200930,600 vehiclesMazda Motor Corp

Defect. MAZDA IS RECALLING 30,600 MY 2007-2009 CX9 VEHICLES EQUIPPED WITH POWER ADJUSTABLE SEAT WITH POSITION MEMORY FUNCTION. THE SEAT HARNESS ROUTED UNDERNEATH THE SEAT CUSHION MAY INTERFERE WITH THE FRONT COVER BRACKET WHICH IS ATTACHED ON THE FRONT SIDE OF THE SEAT CUSHION. DUE TO THIS THE COVERING OF THE SEAT HARNESS MAY BE DAMAGED, THE CORE WIRE OF THE HARNESS MAY TOUCH WITH THE BRACKET AND RESULT IN SHORT CIRCUIT.

Risk. DRIVERS WILL EXPERIENCE CERTAIN FUNCTIONS THAT ARE UNCONTROLLABLE WHICH WILL CAUSE SERIOUS DIFFICULTIES IN DRIVING INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSPECT THE SEAT HARNESS AND FASTEN THE SEAT FRAME WITH A CABLE TIE. THE HARNESS COVERING WILL BE REPAIR FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 16, 2009. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.

What owners reported

Newest filings
Service Brakes
Filed Jun 12, 2024CT

While driving the vehicle the brakes became hard to depress and a hissing came from my steering column, the car would not stop or respond to stop. I had to downshift to Neutral to get the speed slow enough to stop - and had passed through an intersection while in failure. I had also had symptoms I did not know at the time may be related which was at a stop at dunkins or a drive through at a stopped position - where the car would run rough the last few weeks. I thought the rough idle was gas related. I can no longer drive the vehicle and am told this is brake booster/pump issue / that other of the same parts in fords and other manufacturers are now extending customer sat programs like 13N02 because of faulty parts in the brake booster. the vehicle can be towed or seen for this problem. The vehicle has no existing coverage of the faulty brake booster. This is a car insured for my son [XXX][ to drive and It is a safety risk that this went while driving, i'm happy it was myself driving that day. Problem has been confirmed as a brake booster pump/booster failure by a service professional. No warning lights - just not able to stop the car when stepping on the brake. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering
Filed Oct 11, 2023TX

Once you get to 70mph it starts shaking like if a the wheels will fall off.

Wheels
Filed Oct 11, 2023TX

It acting like it doesn’t want to hold air. I have to air up my wheels every morning. It’s only the back wheels.

Suspension
Filed Oct 10, 2022NY

In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to the wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being “normal wear and tear” and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn’t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a CV arm is not 20-30k miles.

Service Brakes, Hydraulic
Filed Aug 2, 2022115,000 milesNC

The contact owns a 2008 Mazda CX-9. The contact stated while driving approximately 30 MPH, he noticed that the brakes felt loose and the braking distance had become extended while attempting to stop the vehicle. The contact stated that he heard a hissing sound while depressing the brake pedal. The contact stated no warning light was illuminated. The contact stated that the brakes failed completely while attempting to stop for a traffic signal and the vehicle rolled into the intersection. The contact had taken the vehicle to a local dealer, where it was diagnosed that the brake booster was malfunctionin,g and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.

Unknown or Other
Filed Jan 26, 2022WA

To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different shops, where the first two, drained my A/C I give up because I was paying money for nothing. I took the car to Mazda dealer, They told me that my car have a malfunction Factory and was about the a/c system. I talk to Mazda and ask them to replace it, because this was a factory problem. They refuse to do it. I found a recall for Mazda cx5 with the same problem but not my car that is Mazda cx9. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Service Brakes
Filed Apr 4, 2021225 milesKY

SOMETIMES THE BLIND SIGNAL WORKS SOMETIMES IT DOESN'T SOMETIMES IT BLINKS ON THE SCREEN AND WHEN SWITCHING LANES, BRAKES KEEPS GOING OUT BALL JOINT KEEPS POPPING HARD SHIFT OR KNOCK IN REVERSE AND WHEN PLACED IN PARK HAD REPAIR DONE SEVERAL TIMES. DVD WIRES KEEPS GOING OUT/SHORTAGE M. SOMETIMES SEAT BELT BLINKER WORK AND SOMETIMES IT DOESN'T

Engine
Filed Apr 4, 2021235 milesKY

KNOCK OR HARD SHIFT IN PARK AS WELL AS IN REVERSE KEEPS BURNING OIL HAD EVERYTHING FLUSHED REPLACED ALL FLUIDS VALVE COVER GASKETS SPARK PLUGS ETC

Air BagsCrash1 injured
Filed Mar 12, 202193,000 milesIL

TL* THE CONTACT OWNED A 2008 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE CONTACT SAW A RACCOON AND VEERED OFF THE ROAD CAUSING THE CONTACT TO HIT A TREE. THE AIR BAGS DEPLOYED WITH EXTREME FORCE CAUSING THE CONTACT TO HAVE A MIGRAINE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CHEST CONTUSION AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS RELATING THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V035000 (AIR BAGS). OAK LAWN MAZDA (6750 W 95TH ST, OAK LAWN, IL 60453) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL WAS ALREADY PERFORMED PRIOR TO THE CONTACT OWNING THE VEHICLE AND THAT THEY COULD NOT FURTHER ASSIST. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 93,000.

SteeringCrash
Filed Mar 11, 2021MN

LOST CONTROL BRAKES FAILING AND STEERING AND WHEEL LC ABOUT TO FALL OFF DEALERSHIPS SAYING RECALL WAS COMPLETED BUT IT'S DEFINITELY NOT

Service Brakes
Filed Mar 11, 2021MN

MY CONTROL ARMS BEARINGS AND JOINTS ARE RUSTED AND THE DEALERSHIP SAYS THEY AREN'T COVERED THEY WERE FIXED 5 YEARS AGO AND THEY ARE DEFINITELY SEPARATED AND HAZARDOUS

Power Train
Filed Sep 25, 2020108,000 milesPA

KNOWN ISSUE OF TRANSFER CASE MECHANICAL FAILURE IN ALL CX-9 MODELS FROM 2007-2015. TRANSFER CASE IS TOO CLOSE TO EXHAUST CAUSING THE OIL TO DRY UP. TRANSFER CASE EXPLODES CAUSING THE VEHICLE TO LOCK UP WHILE DRIVING. KNOWN ISSUE THAT HAS CAUSE MANY ACCIDENTS.

Service Brakes
Filed Sep 12, 2020126,721 milesCA

I WAS DRIVING AND ALL OF A SUDDEN I LOST THE PRESSURE ON MY BRAKE AND MY CAR WONT STOP. I HAD TO DEPRESSED THE BRAKE SO HARD. THEN I STARTED HEARING A HISSING NOISE WHILE STEPPING ON THE BRAKE.

Power Train
Filed Aug 11, 2020PA

I NOTICED IN THE LAST ALMOST YEAR A STRANGE VIBRATION IN THE SUV WHEN I TURN, AS TIME WENT ON IT GOT LOUDER. I HAD COUPLE OTHER PARTS REPLACED THROUGHOUT THIS TIME THINKING THAT WAS THE ISSUE. I THAN FIND OUT RECENTLY IT WAS THE READ REPELLER SHAFT AND ANOTHER PART WHICH CONNECTS TO THE ENGINE ALSO PART OF THE DRIVE SHAFT. NOISE OCCURS WITH DRIVING I NOTICED AFTER SEARCHING IT IS COMMON WITH THIS SUV

Power Train
Filed Jun 27, 2020146,000 milesWA

WHEN DRIVING VEHICLE A SEVERE SHUDDERING VIBRATION AND LOUD NOISE EMANATED FROM FRONT END OF VEHICLE, AS IF FRONT AXEL WAS GOING TO FALL OFF. HAPPENED THREE TIMES SO FAR. ONCE TO MY WIFE, ONCE TO ME, AND ONCE TO THE MECHANIC. VERY FRIGHTENING EACH TIME, CAUSING DRIVERS TO PULL OVER AND TURN OFF VEHICLE. THEN VEHICLE DRIVES OK FOR A WHILE. HAPPENED WHILE DRIVING STRAIGHT FORWARD. MECHANIC STATES IT IS A FAILED POWER TRANSFER UNIT. MECHANIC'S RESEARCH INDICATED IT IS A BIG PROBLEM IN MAZDA CX-9 VEHICLES, AND A CLASS ACTION LAWSUIT WAS FILED AND RESULTED IN A SETTLEMENT. AS FAR AS I CAN TELL THAT SETTLEMENT DOES NOT COVER MY VEHICLE YEAR (2008), AND IS LIMITED TO VEHICLES MANUFACTURED AFTER 2010, AND WHICH MEET CERTAIN SPECIFICATIONS. MECHANIC ESTIMATES REPAIR WILL RUN IN THE $1100-$1500 RANGE. WONDERING IF I HAVE ANY RECOURSE WITH REGARD TO THIS PROBLEM AND THE FACT THAT IT SEEMS A MANUFACTURING DEFECT RATHER THEN NORMAL WEAR AND TEAR. *TR

Air Bags
Filed Feb 7, 2020145,000 milesWY

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 17V457000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER GREINER FORD OF CASPER 3333 CY AVE, CASPER, WY 82604 (307) 462-4090 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 145,000. PARTS DISTRIBUTION DISCONNECT.

Suspension
Filed Jan 3, 2020111,000 milesIL

WHEN I BROUGHT THE CAR WITHIN 30 DAYS THE AXLE BROKE THEY FIXED IT BUT I HAVEN'T HAD THE CAR FOR 4 MONTHS AND NOW THE TRANSFER CASE IS CRACKED THEY WANT ME TO PAY 800 DOLLARS TO FIX IT BUT I DID NOTHING WRONG HE HASN'T FIXED MY KEY AFTER HE SAID HE WILL HE STATED AFTER THE AXLE WAS FIXED THAT HE NEEDED TO ADD TRANSMISSION FLUID WHICH HE DID NOT EVER ADD AND NOW MY TRANSFER CASE IS BROKE I WAS DRIVING AND HEARD A LARGE BOOM I THOUGHT THE AXLE BROKE AGAIN AND THE 4WD LIGHT CAME ON SO I WAS ABLE TO DRIVE IT BACK AND NOW THEY TELLING ME IT'S MY FAULT THAT IT HAPPENED I DIDN'T DO ANYTHING BUT DRIVE THE CAR I BROUGHT THE CAR SEPTEMBER 5TH 2019 I HAD TO TAKE THE CAR BACK BECAUSE THE SEAT WOULDN'T WORK THE AXLE BROKE NOW THE OTHER ISSUE

Engine
Filed Dec 15, 2019132,000 milesWA

MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNED THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT AND DROVE ABOUT SIX HUNDRED FEET AND PARKED. I CALL A MECHANIC AND I DROVE IT AGAIN FOR A MILE TO THE SHOP. HE OPENS UP THE HOOD AND POUR IN SOME COOLANT AND ALL THE COOLANT WERE ON THE FLOOR. HE IMMEDIATELY TOLD ME THAT COOLANT LEAKS AND OIL IS PROBABLY MIXED AND CAUSES THE ENGINE FAILURE. HE TOLD ME I HAD TO CHANGE THE ENGINE, BECAUSE FIXING IT WILL COST ME OVER TEN GRAND. I DROVE IT HOME, THEN THE FOLLOWING MORNING, I TOOK TO A DIFFERENT SHOP, THEY DID THE DIAGNOSIS AND RELATE THE SAME STORY THAT CHECK CODES SHOWED THREE CODES: P0016, CRANK POSITION SENSOR CORRELATION BANK ONE SENSOR A. 1285 CYLINDER HEAD OVER TEMPERATURE, 1299 CYLINDER HEAD TEMP PROTECTION. THE CODES INDICATE AN OVERHEAT SCENARIO THAT RESULTED IN ENGINE SHUT DOWN. THEY CHECK OIL AND FOUND MILKY SUBSTANCE INSTEAD OF OIL. PRESSURE CHECK FOR COOLANT LEAK PUSHED MILKY OIL OUT OF DIPSTICK TUBE. HEAD GASKET HAS FAILED DUE TO OVERHEATING AND THE COOLANT HAS CONTAMINATED THE ENGINE OIL. THEIR RECOMMENDATION IS TO REPLACE THE ENGINE, ASSEMBLY AND FLUSH COOLING SYSTEM. THEIR TOTAL ESTIMATE IS $10,900. I CAN'T AFFORD TO PA

Electrical System
Filed Oct 18, 2019104,000 milesNH

WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FULLY RIGHT AWAY. I AM ONLY SUBMITTING THIS COMPLAINT BECAUSE I KNOW A COUPLE OTHERS WITH THIS MAKE OF VEHICLE BUT DIFFERENT YEARS AND THEY STATED THEY HAVE THE SAME ISSUE WITH THEIR VEHICLE AS WELL

Electrical System
Filed Aug 26, 2019106,000 milesLA

ONE DAY, MY KEYLESS DON STOPPED WORKING. THE NEXT DAY THE DOOR KEPT LOCKING WHILE I WAS DRIVING ALMOST EVERY TIME I TURNED THE STEERING WHEEL. THEN THE DRIVERS DOOR WOULDN'T UNLOCK, WHEN I MANUALLY UNLOCKED THE DOOR IT WAS HARD TO DO. I LUCKILY HAD THE WINDOWS ROLLED DOWN, GOT OUT THE VEHICLE AND AS SOON AS I SHUT THE DOOR I HEAR THE DOOR LOCK AND MY TWO YEAR OLD WAS IN THE BACKSEAT! AGAIN LUCKILY I HAD THE WINDOWS ROLLED DOWN OTHERWISE SHE MIGHT'VE BEEN STUCK! THEN THE ALARM KEPT GOING OFF AND WOULDN'T TURN OFF UNTIL I UNHOOKED THE BATTERY. IMAGINE MY FRUSTRATION. I BROUGHT THE CAR TO A MAZDA DEALERSHIP WHO SAID IT WAS THE DOOR LATCH/ACTUATOR. UPON PAYING HEFTILY WHEN I PICKED UP MY CAR, THE CLICKING OF THE DOOR LOCKS HAD STOPPED BUT THE UNLOCK BUTTON STILL WOULDN'T WORK AND THE ALARM WAS ONCE AGAIN GOING OFF! NOW THE CAR IS STILL AT THE MAZDA DEALERSHIP AND HAD ITS BCM/BCU REPLACED FOR A SUPPOSED 'FIX', I'M SUPPOSE TO PICK IT UP TOMORROW. SO I GUESS WE'LL SEE. THE APPARENT PROBLEM FROM ALL OF THIS? MY CX9 HAS A SUNROOF, WHICH MAZDA KNOWS THESE VEHICLES DON'T DRAIN PROPERLY WHICH CAUSES WATER TO GO TO THE BCM SHORTING IT OUT! THIS IS INEXCUSABLE AND COULD VERY WELL COST SOMEONE'S CHILD THEIR LIFE BECAUSE OF THE DOORS CONSTANT LOCKING AND UNABLE TO UNLOCK SOMETIMES MANUALLY. THE DEALERSHIP HAS SEEN IT ON MORE THAN ONE OCCASION AND MAZDA COMPANY HAS EVEN ADMITTED THIS FAULT! SO WHY IS THERE NO RECALL?!

20 of 172 complaints, reproduced as filed.

Across model years

Worst on record: 2012
YearComplaintsRecallsFiresDeathsAssessment
202312000Routine
202210000Routine
202139100Routine
202019100Routine
201953200Routine
2018128210Routine
201761000Routine
2016104010Routine
201535200Do not drive
201454310Do not drive
201368410Do not drive
2012221400Do not drive
2011170430Do not drive
2010195650Do not drive
200959700Do not drive
2008 — this page172600Do not drive
200786610Do not drive

Compare every CX-9 year →

Reading this record

NHTSA has issued a do-not-drive warning for a recall on this vehicle.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 31, 2019. Source: NHTSA Office of Defects Investigation.