2019 Mazda CX-5 complaints

The Cylinder head cracked and caused oil to spill out. This was inspected at Towne Mazda in Orchard Park, NY. I was driving ~50 miles when the issue occurred, and had driven approximately 40 of the 50 miles when me and my sister pulled over and noticed my engine smoking and the burning smell to be pungent. Had I not pulled over, It could have led to engine misfire and damage to other parts of my vehicle. The Dealer confirmed the need for a new cylinder head and parts, and is currently repairing the vehicle. The Component was not recently inspected by the manufacturer, police, insurance. During the course of driving, after about ~35 miles, the oil pressure light turned on. I drove roughly 5 more miles before I pulled the car over to have it towed to my Mazda dealership.

The infotainment screen is malfunctioning and acts on it own. Random parts of the screen are touched on its own creating a lot of distractions. Examples are changing of screens, settings, ending my navigation, calling contacts etcetera. This is a huge safety hazard and Mazda dealerships are charging for diagnosis for a commonly known issue, claiming the cause is unknown, despite numerous posts and threads online linking this to a screen delaminiation issue.

As I was driving home one day in February 2024, my car felt like a strong gust of wind was getting up underneath the hood of my car, causing it to pull left and right slightly. When checking the weather, wind gusts were at 5 MPH and you could barely see trees/leaf movement. I pulled off the side of the road, checked underneath the car to see if anything was dragging/missing and all was fine. As I started driving again, I then noticed my RPM's vs MPH was very strange. When accelerating, the car randomly increased up to 4,500 RPM when trying to go 45 MPH, then shifted down to 2,000 RPM's once I reached 45 MPH. But, no matter if I left my foot on the gas pedal, lifted my foot off of the gas pedal or hit the breaks, the car would not move off of 2,000 RPM's until I pressed my foot on the break all the way down to the floorboard. No lights came on at all. I took it to the dealership that I purchased it from, expressing the scary feeling of the driving the car and showing video proof of what the car was doing in RPM's vs MPH. After further conclusion, they determined that a "sensor" had gone bad. The thought that a plastic, electronic sensor going back caused my car to feel that way and put my life at risk while driving is a scary thought. Fast-forward to April of 2024, similar symptoms have come back again. Wind feeling like it's getting under my hood, causing the car to pull left and right, RPM's not matching up and now a hot engine with no warning light coming on, is questioning

Engine is ticking and shaking at idle more than normal Rest unknown

Had a constant Valve tick on cold starts and sometimes while running long periods. Oil level top offs and changes did not remedy the issue. Mechanic says it's a bad valve lash adjuster.

The electrical system malfunctions repeatedly. The volume on the navigation will set to maximum by itself. This is alarming and poses a safety risk. It also randomly texts people detailed location information of the driver. This is a safety risk for minors and people in abusive relationships or with a PFA order. It appears to be a common problem with this car.

I developed a cracked cylinder head in my 2019 Mazda CX-5 that only had 33,000 miles on it. I lost approximately 50% of my oil in a 4 mile drive. I believed I had been leaking oil, checked the dipstick, drove 4 miles (max speed of 35 mph), smelled the burning oil, pulled over, saw smoke coming from the hood and checked the dipstick again. Losing this much oil is a safety risk with the possibility of a fire especially if driving at a faster speed and inability to have a safe place to pull over along with smoke from the burning oil causing visibility issues which at higher speeds such as on an interstate can cause a safety concern. No indicator lights/messages appeared, this was determined from seeing what I thought was oil on the ground and then checking the dipstick. Mazda is well aware of the issue. When picking up the car for the dealership after being fixed, I asked what kind of parts were used to ensure this does it happen again. The shop employee said they were “revamped” parts due to the known issue with this model and pointed out 4 other Mazda cx5s currently in the shop with the same issue getting repaired.

The side mirrors fold in and out automatically. Sometimes they will not open to driving position, leaving the driver without the ability to check them for lane changes. This is a common problem with the automatic mirrors on Mazda vehicles. I have had them repaired once under warranty, but the issue persists. The second issue is the automatic emergency braking. It has activated a few times without need or warning. I have come close to being rear-ended because of this and received negative feedback from other drivers that were following me (use your imagination).

Automatic braking system has almost caused multiple rear end accidents as it still detects cars that have left the lane after they turn. The infotainment system has dangerous ghost touches that glitch every time the car stops which has been reported for Mazdas for the past 7 years with no recall.

Infotainment Issue (Ghost Touch Issue). Mazda has been experiencing problems with the Infotainment Issue (all around the globe.. I am located in Mexico. Not sure if this channel is the right way to ask for help outside the USA); in different models such as Mazda 3, CX5, etc. My Mazda CX5 is a 2019 year model with only 10,000 miles. The "Ghost Touch Issue" started just after the 3 year warranty expired. I have the extended warranty but Mazda just confirmed this issue is not covered anymore and I need to pay approximately $1,000 US Dlls to fix the issue (and only 3 months warranty... recommendation not to park the car under the sun which for me is ridiculous). This "Ghost Touch Issue is more than an annoyance. IT IS DANGEROUS. The vehicle itself says not to play with the system while driving. When the volume goes to max suddenly on the radio and channels or worse, settings suddenly change beeping with each change (this issue causes music stations to skip around back and forth, unattended phone calls, etc); and IT IS IMPOSSIBLE NOT TO BE DISTRACTED. I got involved in a "small" car accident in 2013 due to a distraction while driving due to this crazy "ghost infotainment issue" on my vehicle. Mazda is aware of this issue and issued a service bulletin for 2014-2016 Mazda 3´s to have the screen fixed for no cost. What Mazda is waiting for to fix-make a recall and fix the issue at once? As outlined before this is a Manufacturer issue and they need to get accountable of this. Thanks i

Folding side mirror will not open all the way, causing a safety concern when driving.

Had the sudden onset of strong exhaust fumes in the cabin as others have described - especially when idling at a light. Returned to dealer after having it up on a rack to find oil dripping everywhere (shield underneath prevents from seeing drops when parked) - got word today it is indeed the cylinder head assembly. How is oil running on hot exhaust not a fire concern? I had to roll my windows down for fresh air in zero degree weather the fumes were so strong inside the vehicle. On top of that the P0126 (thermostat stuck open) diagnostic code is back for the second year in a row after having the “fix” installed under warranty last year.

My engine started smoking while I was driving fast got out of car oil leaking everywhere there was a crack in the cylinder head, another few minutes of driving and the car could have burst into flames seems like it’s a common issue with Mazda cx5 a quick google search has shown me I’m not the only one with this issue, worst thing about it is Mazda refused to fix it.

At any speed over 55 miles there is a loud whining/whistling/moan at the top of the A-pillars. I have tried taping the seams as well as silicone caulk but nothing works. My daughter has the identical car and identical problem and there multiple videos on-line of the same problem. Definitely a distraction from driving safely.

Mazda ships a defective touchscreen that will degrade and eventually register phantom inputs to the infotainment system. In my vehicle, the screen was able to randomly access my settings, including for safety (blind spot monitoring) and display (driving units, heads up display, etc) and start messing with my settings. When I was using maps, the screen would randomly zoom into different spots, or change my destination, or modify settings. This was an enormous distraction and rendered the screen useless. Also, I was never sure if I stopped the car from changing settings related to vehicle safety because I can't keep my eyes on the screen while I'm driving. It was just registering random inputs all over the screen while the vehicle was in motion.

Car will whine and jerk when accelerating. Car suddenly stopped engaging in gear after it was warm. Dealer states it has internal transmission malfunction at 64k miles. Prior to the car breaking down the vehicle was taken to the dealer for a diagnostic on 12/27/23 and concerns with the whining and jerking when driving were expressed. Dealer reports that the transmission was “operating as designed”.

OIL COMING THROUGH CYLINDER HEAD ABOVE EXHAUST MANIFOLD DUE TO BEING POROUS, CAR LEAKING OIL AND NEED TO PUT MORE OIL IN EVERY OTHER DAY. MAZDA KNOWN ISSUE TSB# SA-031/21

There is a known “ghost touch” issue with this vehicle. I did not realize that until recently but the infotainment screen will randomly activate when at low speeds and/or stopped. This has caused distractions while driving as sometimes it will actually initiate phone calls on its own. Mazda has a technical service bulletin on this but has issued no recall

Power folding mirrors do not fully close or extend during wet weather. This leaves the side mirrors visibility obstructed and could cause accident. This is a known issue and a recall should be immediately issued to remedy this dangerous defective part. Mazda technical service bulletin 09-011/20

The radio/navigation/entertainment system malfunctions. The issue is known as ghosting and is a well-known issue with selected year Mazda's. Radio stations and apps will randomly skip around or the volume of the system will blare out at the highest volume startling the driver. Which has occurred multiple times in my case. The first time I reported it to the dealer, they told me there was no issue. The second time I was informed I could pay for a repair kit and installation for over $500.

There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put the person on hold or call another party. Music skips and pauses. It can cause extremely distracted driving (ie: trying to hang up on someone it has dialed on its own or switch directions back to the original address). Dealerships know about the issue but require a test to be done at the cost of the owner to prove the issue, and then they may or may not cover the cost of the fix. This should be a recall to fix this, but have not. Here is the service alert: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The 2019 CX-5 has approximately 31086 miles. It was discovered that the cylinder head is cracked and causing the car to leak oil.

My engine suddenly started smelling like burning oil. I was due for an oil change and needed it immediately so I went to a quick oil change shop. They told me oil was sprayed all over the engine and I should take it to the dealer. It's been at Napleton Auto Park in Urbana, Illinois for a week and they finally diagnosed a cracked cylinder head. They said it could take up to 2 months to repair and they're checking to see if it's covered by my warranty.

My 2019 Mazda CX-5 cylinder head cracked at only 60,000 miles. I noticed my breaks were smoking and stopped driving. I then noticed oil leaking from my engine which had blown into my breaks, causing the smoke. There was no check engine indicator on my dashboard, nor did it indicate that my engine had overheated. There was no indication that there was any issues with the vehicle until i noticed the smoke coming from my brakes. I towed the vehicle to the Captial Mazda Dealership in San Jose, CA. Per Mazda Dealership Repair Estimate: "cylinder head cracked by cylinders 2 and 3". When i asked the dealership service center why this happened, their only response was it was a engine failure and that "over time the cylinder can become warped and crack" and while it that doesn't happen often "it can happen" I asked if there was anything I did that caused this, their only response was "i can check with the technician again". Apparently I did not purchase the "extended warranty" so while the repairs are no fault of my own, I have to pay the $6,000 repair cost.

My air bag light warning light is constantly blinking and I took it to the dealer ship. I informed the service guy this could be a malfunction due to a recall. He only asked me to pay for an diagnostic for $175.00. I think based on a history dated from 2004-2018 regarding Air bags recalls this is a recall. I contacted Mazda 1-800-222-5500 Option 11/28/2023 @ 10:00 am I reported this to Mazda Vehicle Claim#[XXX] and they are stating it is no recall for that vehicle. I think this is a safety risk for me and Mazda needs to address this at no charge based on the history of several vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cracked cylinder head which caused engine to leak oil and smoke

Smoke coming out from hood, upon looking at it we found oil leak, took to nearest service shop and found cracks in engine head. Brought car to the dealer ship for further inspection and repairs.

When the system thinks there might be a collision it initiates a hard braking even when there is enough space to avoid a collision. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. A google search revealed multiple people complaining of similar issue. The system brakes too extremely aggressively (drops speed from 30 MPH to 5 or less MPH almost instantly stopping/causing skidding) even at its lowest setting. When I address with Mazda Service Manager he advised "it's supposed to do that" and if I choose to I can manually disable the feature each time I enter the vehicle. Note, I am currently driving a loaner car 2023 Mazda CX-5 and have not experienced the same issue, so it does not seem "it's supposed to do that". I have been driving the loaner for 4 weeks and not once have I experience this issue - the system has never engaged except for once where only the Warning light appeared on the display but the braking did not engage. Whereas my vehicle engages this anti collision braking nearly every day I drive it. This system has almost caused more accidents than it protected me from them.

Noticed the smell of burning oil in the cab on 30 mile drive. No warning lamps or other symptoms; vehicle continued to operate normally. After parking and inspecting the engine for the burning smell, noticed oil dripping from underneath engine bay and a pool of motor oil was forming on the ground underneath the vehicle. The next day, vehicle was brought to local Mazda dealer for inspection. They diagnosed the cause and stated the engine needs a cylinder head replacement. Oil leakage was so prolific, if this were to occur during a long distance drive, the engine would have lost all of the oil and stranded motorist - safety concern. Cylinder head failure is a known issue (Mazda TSB [XXX] ) with this engine. This known safety issue should trigger a recall. At minimum, the repair should covered by manufacturer for life of vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We were at a stop light and we were rear ended by a Lexus SUV. We're assuming she was going 45mph + but we're not too sure yet. I couldn't figure out why myself, the drive of the car that was hit, had such a horrendous neck ache after being hit. I turned around & saw that my headrest had been completely ripped out of the seat itself, providing no support for my head and/or neck on impact. I can't find any information of if this is on purpose, as a safety feature, or if the headrest failed.

Cracked cylinder head with oil leaking. There were no warning from my car prior to a diagnostic test. The car has a very strong rubber burning smell and white smoke comes out from the engine part before I took my car back to the Mazda Dealer. From a quick search, the cracked cylinder problem seems widespread with the 2018-2021's Mazda Cx-5. Took the car back to the dealer and dealer replaced the head cylinder and gaskets. There were no warning from the car.

The infotainment LCD screen has "Ghost Touch" issue. The screen randomly appears to move around as if a ghost is touching the lcd touch screen. After researching online this is a common problem Mazda will not address.

The contact owns a 2019 Mazda CX-5. The contact stated while driving approximately 65 MPH, the air bags warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the contact was not provided information the diagnostic test results. The vehicle was not repaired. The contact stated that the air bags warning light was no longer illuminated. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000.

2 weeks ago I noticed an oil leak 2019 cx5 . Riley Mazda of Stamford check and found a cracked on the cylinder head. The cylinder head needs to be replaced cost around $5000. luckily we noticed the leak while car was park. Imagine if the car was on the road. Dangerous things could have happened. Mazda is aware of this situation years ago. A technician Service Bulletin was released by Mazda in 2019/2021 to all dealerships technicians repair guideline and why the cylinder cracks. On the Mazda bulletin it clearly explained a design defect resulting cylinder head cracks. Also Mazda failed to warn cx5 owners about the dangerous situation. On top of everything Mazda refuse to pay the Defect cracked cylinder head that cost around $5000 . I email mazda Numerous times and decline any goodwill repair . Reason is out of warranty. Most Cylinder heads past 200,000 mile mark. Not unless your engine overheats but it not. Mazda should reimburse us owner who paid the repair cost

Smoke started coming from the front end of the car so I brought my car into the Boniface Heirs Mazda dealership for a diagnostic. I was informed by the mechanic that my car has a factory defect and the head of the engine was welded wrong. Apparently this is a known factory defect in the 2018-2019 Mazda CX-5s as I have seen other reports for the same issue. I reached out to Mazda corporate to see if they could help with “after warranty assistance” since this was a manufacturers issue and I do everything to maintain my car properly. They denied any help and do not plan on recalling the part. I had no warning lights just smoke pouring from the font of my car. I do not understand how this is not considered a safety issue. I’m lucky my car didn’t catch on fire. I now have to decide between spending $5000 to fix the engine head or to sell my car and find a new one.

While driving down the road my Mazda CX-5 continues to just stall and the engine light turns on and the safety features turn off. I was driving down a road in town and the engine started stalling as I came to a red light and slowed the engine shut off and I was almost hit from behind. It took several attempts at starting before the car would start. This has now happened for the past 3 days and is happening more and more frequently. I do not have any other means of transportation and after attempting to get the dealership to check due to the recalls on the Mazda CX-5 for fuel pump failure and the mechanic saying it appears the fuel pump is bad the dealership refuses to attempt any repair because the VIN is not listed in the recall at this time. This is a severe safety problem because if it stalls in traffic I will be in an accident as I have no ability to maneuver the vehicle when it stalls to get out of the way of vehicles approaching. If this issue isn't resolved it is going to cause injury to myself or others. People have had to swerve into the path of other vehicles to keep from hitting me when it stalls, which is eventually going to result in harm to others and/or myself and family.

Purchase a new 2019 cx5 at riley mazda stamford. after 3 years and with 88t miles ,the head gasket cylinder gasket needs a replacement for $4500. while searching i read the same complaints from 2019 cx5 owners about head gasket blownout. a TSB Technician Service Bulletin was release by Mazda in 2019 regarding this issue and another one 2021 with affected vin numbers included , this car is un drivable , oil leaks like water falls and burning smells along w it

Crack in Cylinder Head at only 67,000 miles, leaking fuel into exhaust system, causing smoke while driving. Multiple shops consistently mentioned seeing this problem with this year, make and model. Due to 60k powertrain warranty, no fixes are being covered by Mazda

The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center.

After noticing a burning oil smell following an oil change, I brought my 2019 Mazda CX-5 Touring (42,000 miles) back to the Mazda dealership assuming an issue with the fuel filter. There were no warning lights/messages associated with the smell. The Mazda dealership inspected the vehicle and indicated the leaking oil was due to a cracked cylinder head, which was known issue covered under Mazda's warranty.

Vehicle warning system notified operator of engine overheating. Operator took vehicle to repair shop where mechanic identified a cracked cylinder head. Mechanic mentioned no reason crack should have occurred, potential manufacturer defect with forged aluminum casing.

The computer monitor on the vehicle seems to have a mind of its own. After talking with the service rep they actually have a name for it because it is happening to many owners "Ghost Touching. The car tends to call people on your contact list automatically, change radio stations, move from settings all on its own. I feel it is dangerous because it will all of a sudden call someone and then you are trying to stop it and it does not disconnect and your focus is now taken off of the road and driving. Even if you try to turn the monitor off it turns on by itself. I was told there is no way to disconnect it and I would have to pay to have it fixed on a car that is only a couple years old. They know this is happening quite a bit, Mazda corporate would not do anything and I think it should be a recall issue before someone gets in an accident. This happens many times in one driving day.

Wife was 30 weeks pregnant when airbag fault displayed. Was in fact a defective driver side airbag.

On my Mazda CX-5, the auto-folding side mirrors began failing to open fully, resulting in poor visibility. It is possible that the mirrors may become fully folded and unable to open resulting in compromised awareness when driving. It is not possible to force the mirrors open without risking damage to the internal mechanism and no guarantee the mirrors would stay open. This seems to be related to Bulletin No.: 09-011/20, however service centers are declining to fix this outside of warranty. There are numerous cases of this happening documented on Mazda forums and online groups, and the service associate admitted to me that just the day before someone had come in for an identical problem, but the owner declined to pay for a nearly $2000 fix.

Windshield cracks too easy on 2019 Mazda CX-5. The car is 2019 and has already had 7 separate incidents (Crack and or Chip). Mazda knows of the problem and there are many Mazda customers that have reported problems with the integrity of the windshield. It's very concerning because it could be a safety issue if the windshield cracks so easy especially with all the objects and debris on the road that bigger vehicles like trucks kick up. I don't feel safe.

Oil light came on. Cracked cylinder head causing oil to leak in rear of engine onto exhaust system. This gives off burnt oil smell into vehicle passenger area. Concerned this could cause fire. Vehicle was taken back to dealer where it was found to be leaking. Dealer stated will order new cylinder head but does not know when it will be in. dealer stated drive vehicle until part comes in.

The 2019 Mazda CX-5 has a design and manufacturing issue with its infotainment system. The screen activates functions without pressing the screen or activating the joystick. It changes the station, calls by phone and changes important security parameters such as braking assistance. Reflecting a notice on the main board. There are thousands of cases of affected vehicles. This problem is a serious situation that Mazda must correct immediately, because it distracts the driver and changes extremely important safety parameters. The infotainment system is not just for listening to music or making calls. This system manages many aspects of vehicle safety. Mazda replaced the part with a new part number for obvious reasons. All vehicles that have the affected part must be replaced with the new part number to avoid possible accidents. The defective part is K123-61-J0A. The replacement is K123-61-1J0C. Thank and best regards.

The cylinder head is “seeping” out oil Not a crack and not gasket failure Dealer service advises they could help us get it fixed IF ONLY we had receipts of oil changes. We do not because we change the oil ourself.

My 2019 Mazda CX-5 has 61,500 miles on it and has a cracked cylinder head and has a massive oil leak. I took it to the dealer and they are aware of this issue but told me Mazda hasn't so far made a recall. No warning lights went off and i lost 1 quart of oil over a 30 mile drive. Upon Acceleration the engine could seize and could cause a crash. A fire is also not out of the question as the parts in the engine area are hot and oil can catch fire. Mazda declined to pay for the total cost of the repair but did partially pay for some of it. They should be held accountable for the lousy design and it's only a matter of time someone will have an accident because of it.

UNKNOWN While stopping the radio system (which can not be powered off) will change and go to other apps. This causes the driver to take their eyes from the road and hand from the steering wheel to press buttons to get the radio system under control. When the radio does this it often goes to the settings and changes the navigation voice volume to the loudest it can go essentially frightening the driver and causing them to look away from the road and divert their attention to the radio system. This occurs every time the vehicle is driven and often occurs when hitting the brakes.