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2019 Lincoln Nautilus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Vehicle Speed Control
Filed Aug 12, 2024MA

This car has had continued issues with gear shifting up and down. It was bright into a dealership last year to fix the recall issues, however, it seems to have made it worse. The acceleration suddenly drops when going up a hill and revs loudly, pushing the pedal nearly to the ground unexpectedly. It seems to get stuck between gears both up shifting and down. It's nearly caused accidents.

Electrical System
Filed Aug 9, 2024TX

Rear hatch does not open. You can not manually open it from outside or inside. My wife had a flat on the highway and could not change her tire as she could not access it. The hatch as failed on the button on the dash, the remote key fob and the foot opener under bumper. This is so dangerous for safety to exit the car from inside and well as getting to spare tire.

Air BagsCrash
Filed May 31, 2024GA

Was slowly entering my garage when there was a sudden acceleration. Put on brake but not before my car went thru the back garage wall and fell about four feet down before hitting the patio floor. It traveled across the patio and went over some furniture on the deck. The air bag never went off. The transmission had been very temperamental before this happened. I was not injured but could have caused a real issue had I been in traffic. I love the car but I personally will not drive it again. It is a 2019 Lincoln Nautilus.

Electrical System
Filed May 30, 202441,000 milesIL

The contact owns a 2019 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the instrument cluster failed to operate as needed. The contact was not able to see if any warning lights were illuminated. The vehicle was taken to the dealer; however, the contact was not sure if the vehicle was diagnosed. The dealer was unable to find a failure with the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V076000 (Electrical System). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 41,000.

Power Train
Filed May 28, 2024IL

The acceleration of the car became difficult and was followed by noise and switch to high gears. Was about to enter an expressway. Did a U-turn last moment. Turned back home and was barely able to park it on the driveway. Was driving with the [XXX] toddler in my car during a thunderstorm. Was lucky the car didn’t stop on expressway. Noticed that the driveway is covered in fluid with rainbow coloring. That trip was about 10 minutes long, that it took me to drive and come back. The shifting of the gears are now impossible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service Brakes
Filed Apr 11, 2024NY

Complete loss of brakes while driving. thankfully it was very soon after leaving home. Brake pedal was extremely stiff, and the brakes would not work. Upon investigation it was found the camshaft coupler screw broke inside the camshaft and the vacuume pump had failed. This is an extremely dangerous design due to 0 warning lights on dash, and no prior warnings. Just a complete loss of brakes abruptly.

Back Over Prevention › WarningsCrash
Filed Mar 28, 2024FL

The automated parking assist function malfunctioned. I will attach the video. Lincoln claims that the auto functioned as designed.

Electrical System
Filed Mar 18, 2024NC

My vehicle is experiencing the exact symptoms of the recall [XXX] although my VIN is not listed under this recall. The vehicle shutters and jerks upon acceleration up to around 30 miles per hour. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Train
Filed Mar 5, 2024DE

On Sunday, March 3rd, 2024, I was backing out of garage to head to grocery store and my car was in reverse but would not move when I turned it. I thought I had hit it in neutral by mistake. So I put it in forward and then reversed it again. It seem fine so I went to grocery store and when I turned to go into a parking space it would not move as almost it was in neutral. Then my AWD Malfunction light came on so I called my husband and we were 5 minutes from dealer ship so we took it there and dropped it off. Monday, I called dealer ship to have them look at it and they told me that my rear differential motor had to be replaced at a cost of $1800 and it was not covered under power train warranty because the part did pop up when it was entered. Car only has 44K miles on it...Waiting on someone from Ford to call back to see why it is not covered.

Electrical System
Filed Jan 19, 202433,000 milesUT

The contact owns a 2019 Lincoln Nautilus. The contact stated while starting the vehicle, the instrument panel intermittently went blank. The contact stated that the instrument panel remained blank for a while before operating normally. A message stating system off to save battery; please turn ignition off or start engine was displayed. The vehicle was taken to the dealer and was repaired. The contact was informed that the failure was related to NHTSA Campaign Number: 19V076000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000.

Seat Belts › Rear/Other › Retractor
Filed Dec 30, 202236,000 milesOH

The contact owns a 2019 Lincoln Nautilus. The contact stated while sitting in the rear middle seat, the seat belt retracted independently. There was no warning light illuminated. The contact stated that while attempting to unbuckle the seat belt, the seat belt failed to unlatch as needed. The contact had to cut the seat belt due to the failure. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was contacted, and a case was filed. The failure mileage was 36,000.

Electrical System
Filed Apr 6, 2022IL

Leased 2019 Lincoln Nautilus has needed 10 roadside assistance calls and has been in the Lincoln Service for warranty work at least 9 times in the last 6 months for the same issue. The vehicle's battery is being drained when the vehicle is completely shut off. I've had numerous issues when going to start my vehicle for work or personal transportation and the vehicle's battery is drained. As a first responder my vehicle operational dependability is a priority. I've needed numerous jump starts from Lincoln roadside service to get to work. At times I was unavailable to get to work because of the dead battery. I've had the car in Lincoln service for the same issue 9 times with no resolve. My vehicle has been in the service department over 9 times now. I am currently in a loaner car because my vehicle is in the service department. When the problem first started my rear hatch door opened while I was driving the vehicle. Shortly after that the battery was draining when the car was shut off. This is a not only a transportation issue but also a safety issue.

Exterior Lighting
Filed Mar 18, 2022SD

Water has entered a headlight and has caused the turn signal, DRL and headlight functions to fail intermittently. Ford/Lincoln has inspected and acknowledge the defect, and it is covered under warranty. However, they have not and do not admit to having a replacement headlight available. They do have headlight assemblies available for new car production and choose to use the new assemblies for new car production but have not set aside a headlight to honor my warranty claim in over 2 months. This is a significant safety issue for me and my family.

Tires
Filed Mar 4, 2022VA

Tire size 265/40 R 21. I had 2 tires fail with sidewall breaks on this car, which was purchased on 8/23/2019. These were the original tires that came with the car. First sidewall problem occurred on 3/25/2021 when the car had only 6,700 miles on it. That tire was replaced. Tires were maintained and rotated as recommended by dealer. Then on 10/12/2021 when the car had 9,234 miles on it a second original tire cracked on the sidewall near the rim. Two tires failed in the same way in under 10,000 miles. Continental refuses to pro-rate the cost of the new tires or take any responsibility. I have since replaced all 4 tires with a different brand. Since Contintental has a record of recalling tires for sidewall defects in the manufacturing process, and I have no recollection of damaging the tires while on the road, I believe them to be defective.

Unknown or Other
Filed Oct 27, 2021TN

Exhaust smell in cabin (interior) of car Happens when full acceleration when passing or entering Highway A/C on, Outside air Recirculate switch off (inside air Only) Has happen since new on car. Ford/Lincoln dealership has checked for Exhaust leaks, Proper operation on Climate control system, check rear hatch for proper sealing. No issues found. Dealership has verified problem. Oct 26 2021 EAST TENNESSEE FORD

Unknown or Other
Filed Oct 8, 2021FL

Out of nowhere, a full accessory power active display showed, the ignition started to jerk and car shaking. Car was towed for a detailed dealership investigation, which is currently pending.

Back Over Prevention › Rearview System Braking
Filed Sep 24, 2021FL

The backup warning at times doesn't alert you to cross-traffic. Also the backup camera image is terrible in the daytime and at night is almost impossible to see the image quality is so bad.

Seat Belts
Filed Aug 25, 2021OH

With booster seats in rear seat, passenger side seat belt is extremely difficult to snap in in place. Got extenders but will not work on passenger rear seat different than the other 2 rear buckles. Wife can not strap grand children in and I the grandfather have a hard time. Shouldn't all the belts be the same? No problems with the other's.

Electrical System
Filed Aug 19, 2021FL

While driving down the road, the outside mirrors folded inward, thus unable to see traffic passing to left or right

Seat Belts
Filed Jul 27, 202120,000 milesSC

The contact owns a 2019 Lincoln Nautilus. The contact stated that the front driver’s side seat belt failed to unlatch as designed. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000.

Electrical System
Filed Feb 16, 2021CA

TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD INTERMITTENTLY GO BLANK UPON START-UP OF THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD REMAIN BLANK THROUGHOUT THE DURATION OF THE DRIVE AND WOULD RESUME NORMAL FUNCTION THE NEXT DAY. THE CONTACT HAD TAKEN THE VEHICLE TO TUTTLE-CLICK LINCOLN (43 AUTO CENTER DR SUITE B, IRVINE, CA 92618) ON NUMEROUS OCCASIONS HOWEVER, THE DEALER WAS UNABLE TO REPLICATE THE FAILURE AFTER MULTIPLE ATTEMPTS. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V076000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Feb 3, 20216,000 milesWA

12/30/20 STOPPED AT RED TRAFFIC LIGHT WITH FOOT BRAKE. ENGINE AND ELECTRICAL SHUT DOWN. VEHICLE WENT TO PARK AND WOULD NOT START AGAIN OR SHIFT OUT OF PARK. NOTHING WORKED! HAD TO BE TOWED TO LINCOLN DEALER. THE MILEAGE WAS 6,000! JULY 2020 I HAD COMPLAINED OF TRANSMISSION BANGING SHIFTING TO DRIVE OR REVERSE. DEALER SAID ALL WAS FINE. IT HAS BEEN 34 DAYS, DEALER REPLACE A MODULE WITCH DID NOT FIX PROBLEM. THEY ARE NOW REPLACING THE TRANSMISSION. THE INCIDENT OCCURRED AT A SHOPPING CENTER LIGHT TO ENTER HIGHWAY 525. APPROACHING THE SIGNAL VEHICLE WAS ONLY TRAVELING 2-3 MPH.

Unknown or Other
Filed Jan 5, 202130,000 milesKY

CRUISE WAS SET AT 79 MPH AND THE CAR SHUT DOWN WHILE THE VEHICLE WAS IN MOTION GOING STRAIGHT ON THE INTERSTATE IN THE FAR LEFT LANE. THIS OCCURRED 4 TIMES WITH A LOT OF TRAFFIC, VERY FEARFUL EXPERIENCE. THE CAR DIED WITHOUT ANY WARNING, I ONLY KNEW IT DIED BECAUSE IT STOPPED ACCELERATING. DEALERSHIP HAD IT FOR TWO WEEK FOLLOWING THE INCIDENTS. GAVE IT BACK TO ME EXPLAINED THAT NOTHING WAS WRONG WITH THE VEHICLE, AND THEN THIS SAME INCIDENT OCCURRED AGAIN ON 12/28/2020, AGAIN, CAUSING FEAR,. THIS VEHICLE IS IN NO WAY SAFE TO BE ON THE ROAD. I AM LUCKY TO BE ALIVE.

Service Brakes
Filed Nov 11, 20208,300 milesVA

I WAS DRIVING IN THE LEFT LANE, OF A MULTI-LANE INTERSTATE. I HAD THE CRUISE CONTROL ON. THERE WAS A STANDARD-SIZED DUMP TRUCK IN THE LANE NEXT TO MINE, UP AHEAD. THE ROAD WAS STRAIGHT, WITH ONLY A SLIGHT INCLINE. THERE WERE NO VEHICLES IN FRONT OF ME FOR AT LEAST A HALF OF A MILE OR MORE, AND ALL TRAFFIC WAS RUNNING SMOOTHLY. AS I PASSED THE TRUCK, THE CAR SUDDENLY JAMMED ON THE BRAKES. I'M NOT SURE, BUT I EITHER INSTINCTIVELY HIT CANCEL ON THE CRUISE CONTROL, OR I PUT MY FOOT ON THE BRAKE. EITHER WAY, IT ARRESTED THE HARD BRAKING SITUATION. I NOTICED THAT THE SUN WAS AT MY 2 O'CLOCK POSITION, AND AS I BEGAN TO PASS THE DUMP TRUCK, ITS' SHADOW WAS THROWN ONTO MY VEHICLE. I'M SURMISING THAT PERHAPS THE COMPUTER THOUGHT THE SHADOW WAS AN OBJECT AND TOOK ACTION. REGARDLESS, THIS WAS AN ENORMOUS SAFETY ISSUE. HAD THERE BEEN A VEHICLE CLOSE BEHIND ME, IT WOULD HAVE CERTAINLY RESULTED IN A MASSIVE ACCIDENT. IF THIS CAR CONTAINS AN EVENT RECORDER, I WOULD BE HAPPY FOR YOU OR LINCOLN TO DOWNLOAD THE DATA. I HAVE LOST ALL CONFIDENCE IN THE "SAFETY" FEATURES OF THIS CAR, PARTICULARLY THE ACTIVE BRAKING SYSTEM / COLLISION AVOIDANCE SYSTEM. I HAVE NOTICED IN THE PAST, THAT IT WILL JAM ON THE BRAKES AS IT'S COMING AROUND A CURVE ON A MULTI LANE ROAD, WHEN IT DOESN'T "SEE" THAT THE CAR AHEAD OF ME, IS ACTUALLY IN ANOTHER LANE. I HAD LEARNED TO ANTICIPATE THAT BEHAVIOR, BUT NOT THE BEHAVIOR EXPERIENCED YESTERDAY, WITH THE ALL-OUT PANIC BRAKE. IF THERE IS ANYTHING I CAN DO TO HELP INVESTIGA

Power Train
Filed Nov 9, 2020500 milesLA

TRANSMISSION SHIFT RUFF. SOMETIMES THE TRANSMISSION ACT AS IF WANT CHANGE GEARS BUT DOESN'T. TRANSMISSION IS SLOW TO ENGAGE FROM REVERSE TO DRIVE. THE VEHICLE HAS A ROTTEN EGG SMELL AFTER IT GETS HOT.

Unknown or Other
Filed Sep 9, 202023,000 milesNY

DRIVING AND HEARD A LOAD BANG SIMILAR TO A GUNSHOT SOUND, SCARED THE SHI* OUT OF ME. HEARD IT A FEW MORE TIMES AND THEN HAD FRIENDS IN THE CAR AND THE SAME THING. SCARED ALL IN THE CAR AS WELL. SOUNDED LIKE IT WAS COMING FROM THE ROOF/ABOVE ME. FIGURED IT OUT THAT IT IS ONLY WHEN DRIVING FROM ONE LEVEL TO A DIFFERENT LEVEL SURFACE. LIKE DRIVING OUT OF A DRIVEWAY GOING OVER THE LITTLE EDGE TO THE MAIN ROAD SURFACE OR INTO /OUT OF A PARKING LOT. LEVEL/SURFACE ANGLING, THEN THE BANG... LOOKED OVER THE VEHICLE TO FIND A STRESS CRACK IN THE ROOF SURFACE.

Power Train
Filed Sep 7, 20207,250 milesTX

THERE HAVE BEEN SEVERAL INSTANCES WHEN SHIFTING FROM REVERSE TO DRIVE AND SHIFTING FROM DRIVE TO REVERSE, THERE IS A LOUD METAL ON METAL NOISE AND THE ENGINE SEEMS TO RACE HIGHER. THIS HAS HAPPENED WHEN I'M BACKING OUT OF THE DRIVEWAY OR A PARKING SPOT. I DO COME TO A COMPLETE STOP BEFORE SHIFTING.

Unknown or Other
Filed Sep 7, 20205,200 milesTX

THE DASH SCREEN GOES COMPLETELY BLACK WHILE DRIVING. ALL SAFETY FEATURES DISABLED. RANDOMLY COMES BACK ON.

Electronic Stability Control (esc)
Filed Aug 12, 202016,000 milesNJ

LOST POWER STEERING IN MIDDLE OF DRIVING. ALMOST GOT INTO SERIOUS ACCIDENT.

Electrical System
Filed Jul 17, 20202,100 milesAZ

THE SCREEN FREEZES UP OR GOES BLANK WHILE DRIVING OR UPON STARTING UP THIS IS HAPPENED OVER A DOZEN TIMES. WHEN THIS HAPPENS THE DRIVER ASSIST STOPS WORKING ALONG WITH THE BACK UP CAMERAS THE BLUETOOTH THE NAVIGATION EVERYTHING THAT IS ON THE SCREEN IS NOT AVAILABLE TO ME THIS IS A HUGE SAFETY HAZARD THE DEALERSHIP IS AWARE OF THE ISSUE AND I AM NOT THE ONLY ONE HAVING THIS PROBLEM THIS NEEDS TO BE FIXED. LINCOLN IS AWARE OF THE ISSUE AND DOES NOT HAVE A FIX FOR IT. THE FIRST TIME THIS HAPPENED WAS IN SEPTEMBER 2019 AND IT'S BEEN HAPPENING EVER SINCE!!!

Unknown or Other
Filed Jul 1, 20201,350 milesMD

THE SUNROOF EXPLODED WHILE DRIVING NORTH ON MD STATE HIGHWAY 235 AT APPROXIMATELY 60 MPH. PURCHASED SUV LESS THAN A MONTH AND HARDLY DRIVEN UNDER COVID CONDITIONS. GARAGED WHEN NOT ON THE ROAD AND NO ROCKS OR PROJECTILES HIT THE SUNROOF. ALTHOUGH PURCHASED AS NEW, HAD OVER 800 MILES DRIVEN. TOOK IT TO NEAREST FORD DEALERSHIP IN A LA PLATA, MD. THEY STATED THAT IT WAS HIT BY A ROCK. WILL PICK SUV BACK UP TOMORROW AND TAKE TO DEALERSHIP WHERE IT WAS PURCHASED LESS THAN 30 DAYS AGO. LEFT MESSAGE WITH SALES REP WHO ANSWERED THE PHONE AND ALSO ON SALESMANSHIP VOICEMAIL.

Visibility/Wiper
Filed Jun 17, 20208,000 milesSC

DRIVING ABOUT 65 MPH ON INTERSTATE HIGHWAY, PARTLY CLOUDY DAY, 70-75 F. HEARD CRACKING SOUND, LIKE CRUMPLING ALUMINUM FOIL FOR A FEW SECONDS BEFORE A LOUD EXPLOSION OF OVERHEAD TEMPERED GLASS SUNROOF AND GLASS FALLING DOWN ON US. NOT AWARE OF ANY ROAD DEBRIS HITTING CAR OR WINDSHIELD PRIOR TO INCIDENT. HEARD NO OBJECT HIT SUNROOF BEFORE GLASS CRACKING SOUND. NO EVIDENCE AFTERWARDS OF ROAD DEBRIS DAMAGE TO ANY CAR SURFACES OR WINDSHIELD. CAUSE OF FAILURE MAY BE LARGE SIZE OF HIGHLY STRESSED TEMPERED GLASS IN CONJUNCTION WITH RIGIDITY/FLEXIBILITY OF SURROUNDING SUPPORT STRUCTURE, INTERNAL DEFECT, OR EDGE FLAW. *TR

Electrical System
Filed Apr 27, 202012,821 milesTN

DRIVING CAR AND STOPPED TO GET GAS, BLANK INSTRUMENTAL PANEL WHEN I RESTARTED THE CAR. THE PROBLEM WILL NOT RESOLVE UNLESS CAR IS TURNED OFF FOR A PERIOD OF TIME, HOUR OR LONGER.AFTER IT OCCURRED 5 TIMES MARCH - AUGUST 2019 AND HAS SINCE OCCURRED AGAIN DECEMBER 24 2019 AND APRIL 26 2020. "AIR BAG RESTRAINT FAULT" ALERT GOES OFF EVERY TIME. EACH TIME I HAVE HAD IT IN THE DEALERSHIP WITH NOTHING RESOLVED. IMPLEMENTED AND UPDATE IN AUGUST BUT ONLY AFTER I GOT FORD CORPORATE INVOLVED. I AM SO TIRED OF DEALING WITH THIS ISSUE AND IT'S NOT SAFE!

Electrical System
Filed Mar 25, 2020WA

THE DASHBOARD WOULD NOT LIGHT UP WHEN THE VEHICLE WAS STARTED. STOPPED AND STARTED 3 TIMES ON THE 2 HOUR TRIP, STILL NOT WORKING. THE NEXT DAY, STARTED VEHICLE TO TAKE TO DEALERSHIP, DASH BEGAN TO WORK?? THERE IS A RECALL FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED?? TRIP BEGAN ON A CITY STREET, WENT TO HIGHWAY TRAVEL AND BACK TO CITY STREET.

Electrical System
Filed Mar 5, 20205,200 milesCO

I AM WRITING YOU BECAUSE OF MY CONCERN WITH THE 2019 LINCOLN NAUTILUS SUV. I HAVE LEASED THIS CAR FROM LANDMARK LINCOLN IN ENGLEWOOD, COLORADO. I HAD A FRIGHTENING EXPERIENCE ON FRIDAY NIGHT, DECEMBER 20, 2019. I WAS DRIVING SLOWLY THROUGH A PARKING LOT IN A COMMERCIAL AREA WHEN MY CAR WENT DEAD. NO LIGHTS, NO POWER ' EVERYTHING INSIDE AND OUTSIDE THE CAR WAS DARK. I WAS BLOCKING CARS PARKED PERPENDICULAR TO WHERE I WAS STUCK. THEY COULDN'T GET OUT AS I WAS IN THEIR WAY. OF GREATEST CONCERN WAS THAT I WAS LEFT 'IN HARM'S WAY' WITH A COMPLETELY DEAD CAR AND NO WAY TO MOVE IT TO A SAFE AREA. WE COULD NOT PUSH THE CAR BECAUSE IT WAS LOCKED IN GEAR AND NOT IN NEUTRAL. LUCKY FOR ME I WAS IN A PARKING LOT. IF THIS HAD HAPPENED ON A HIGHWAY WITH SPEEDS OF 55 MPH, I COULD HAVE BEEN KILLED AND MY CAR RUINED BY SOMEONE CRASHING INTO ME. IT WAS DARK AND I WOULD HAVE NO PROTECTION FOR ME AND MY CAR IF SOMEONE INADVERTENTLY SLAMMED INTO ME, NOT SEEING ME OR MY VEHICLE. THERE NEEDS TO BE SOME TYPE OF EMERGENCY LIGHTS OR ANOTHER WAY TO PREVENT THIS POTENTIAL DEATH TRAP HAPPENING TO SOMEONE ELSE. PLEASE WORK WITH LINCOLN AND OTHER MANUFACTURERS TO INSURE BETTER SAFETY FOR CONSUMERS.

Electronic Stability Control (esc)
Filed Feb 22, 20208,000 milesMD

WHILE DRIVING THE 2019 LINCOLN NAUTILUS ON A 4 LANE HIGHWAY WITH ADAPTIVE CRUISE CONTROL AND LANE CENTERING ON, THE CAR ALL OF A SUDDEN TURNED INTO THE NEXT LANE. IT DOES THIS BOTH TO THE RIGHT AND THE LEFT. I WAS ON THE PHONE WITH BOTH MY MOTHER AND THE LINCOLN SERVICE MANAGER ON SEPARATE INCIDENTS WHEN IT OCCURRED. ALSO, I TOOK IT ON A TEST DRIVE WITH THE LEAD MECHANIC AND IT DID THE SAME THING TO HIM TO THE RIGHT, RIGHT WHERE OUR VETERINARIAN OFFICE IS LOCATED. CENTER LINE WAS STILL THERE. AFTER THEY HAD THE CAR FOR A FEW DAYS, AND A CONVERSATION WITH THE GENERAL MANAGER, THEY DETERMINED THAT IT WAS WORKING AS DESIGNED, THEY CHECKED OTHER NON-NAUTULIS VEHICLES AND FOUND THE SAME THING. THEY TOLD ME THAT IT WOULD NOT HAPPEN ON AN INTERSTATE. I WAS SHOCKED. THERE IS NO DIFFERENCE BETWEEN A 4 LANE HIGHWAY AND AN INTERSTATE. I AM A RETIRED NAVY OPERATIONAL TEST PILOT, AND WE WOULD NEVER ALLOW THIS TO BE GIVEN TO THE FLEET OPERATORS. I CHECKED THE OPERATORS MANUAL ON PAGE 239. HERE IS WHAT IT SAYS: THE SYSTEM MAY NOT CORRECTLY OPERATE IN ANY OF THE FOLLOWING CONDITIONS: ' YOUR VEHICLE IS NOT CENTERED IN THE LANE. ' THE LANE IS TOO NARROW OR WIDE. ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT. ' YOU SWITCH THE DIRECTION INDICATOR ON. ' LIMITED STEERING TORQUE INPUT IS APPLIED. ' AREAS UNDER CONSTRUCTION OR NEW INFRASTRUCTURE. ' WHEN MODIFICATIONS TO THE STEERING SYSTEM HAVE BEEN MADE. ' WHEN USING A SPARE TIRE. NOTE CONDITION ABOVE: ' THE SY

Steering › Steering Wheel/Handle Bar
Filed Jan 29, 2020NJ

2019 LINCOLN NAUTILUS. CONSUMER WRITES IN REGARDS TO HEATED STEERING WHEELS. CONSUMER STATED THAT STEERING GETS SO HOT THAT YOU CANNOT HOLD STEERING WHEEL. *LD *JS

Engine
Filed Nov 25, 20192,000 milesNJ

MY CAR HAD BEEN IN TWICE FOR REPAIR AND COMPUTER SOFTWARE UPDATE. I WAS ROUNDING A CORNER AND THE ENGINE SHIFTED INTO NEUTRAL, STOPPING THE CAR. THE PRECOLLISION AID WAS DISABLED. LUCKILY NO ONE WAS BEHIND ME OR THEY WOULD HAVE PLOWED INTO MY CAR.

Fuel/Propulsion System
Filed Nov 15, 2019500 milesVA

UNABLE TO PUT GAS IN THE TANK MORE THAN 1/2 A GALLON AT A TIME. FUEL STATION PUMP SHUTS OFF AS IF THE TANK IS FULL. THIS HAS HAPPENED ON MORE THAN 1 FILL UP.

Power Train
Filed Nov 5, 20192,000 milesFL

TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE THE CONTACT WAS INFORMED THAT THE DEALER WAS WAITING FOR A PART TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN IN THE DEALER'S POSSESSION FOR CLOSE TO A MONTH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A MANAGER WOULD CALL BACK. THE CONTACT HAD NOT HEARD BACK FROM A MANAGER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000.

Electrical System
Filed Oct 28, 2019WV

I REPORTED A SIMILAR PROBLEM A FEW WEEKS AGO; AS I DRIVE I GET ALERTS OF SAFETY FEATURES NOT BEING AVAILABLE AND A POWERTRAIN MALFUNCTION. WHILE DRIVING THIS AFTERNOON SPEED LESS THAN 15 MPH, I GOT THE SAME ALERTS, BUT WERE FOLLOWED BY A COMPLETE LOSS OF DISPLAYS. THE RADIO SHOWED A "VEHICLE NETWORK COMMUNICATION ERROR" AND I COULD STILL SEE THE PRNDS, BUT I LOST ALL OTHER CONTROLS: SPEEDOMETER, ODOMETER, TACHOMETER, TURN SIGNALS, AND DOOR CONTROLS. ADDITIONALLY, WHEN I PULLED OVER TO A SAFE LOCATION, I ATTEMPTED TO PUT MY VEHICLE IN PARK BUT ONLY THE EMERGENCY BRAKE ENABLED. I HAVE VIDEOS OF BOTH AND HAVE ATTEMPTED TO UPLOAD.

Electrical System
Filed Oct 14, 20194,296 milesWV

WHILE STOPPED AT A DRIVE THRU TODAY THE CAR STARTED GIVING OFF MULTIPLE WARNINGS OF SAFETY FAILURES--BLIND SPOT MONITORING, CAMERA, LANE KEEP, HILL ASSIST, AND AUTO HOLD. THE FINAL WARNING WAS A POWERTRAIN MALFUNCTION. I WAS ABLE TO DRIVE A QUICK TWO MINUTE TRIP HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP.

Power Train
Filed Sep 11, 2019400 milesDE

I HAVE CAR IN REVERSE , AFTER BACKING UP I PUT IT IN DRIVE AN FEEL AND HEAR A BIG CLUNK NOISE

Power Train
Filed Sep 2, 20191,800 milesCA

MY '19 NAUTILUS IS EQUIPPED WITH THE 2.7 LITER ENGINE. WHEN ACCELERATING HARD TO MERGE ONTO THE FREEWAY OR PASSING ANOTHER MOTOR VEHICLE. THERE'S A STRONG ODOR OF VEHICLE EXHAUST. THE ROTTEN EGG SMELL TAKES OVER THE INTERIOR OF THE VEHICLE FORCING YOU TO PUT DOWN ALL THE WINDOWS TO REMOVE IT.

Electrical System
Filed Aug 29, 20193,500 milesAL

TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. UPON STARTING THE VEHICLE, THE INSTRUMENT PANEL WENT COMPLETELY BLANK AND FAILED TO FUNCTION. THE CONTACT DROVE TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, 334-613-5000) WHERE THEY INFORMED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER REPLIED THAT THEY WERE UNAWARE OF THE DEFECT. THE VEHICLE WAS RETURNED TO THE CONTACT UNREPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V076000 (ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE VIN WAS NOT INCLUDED. THE DEALER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,500.

Power Train
Filed Aug 26, 20197,200 milesMI

TRANSMISSION JERKS DURING AUTOMATIC SHIFTING AND AT SLOW SPEEDS ACCELERATES FORWARD. DEALER SAYS FORD IS AWARE AND THEY CAN'T REPAIR. OCCURS WHEN VEHICLE IS IN MOTION. HAPPENS EVERY TIME I DRIVE.

Electrical System
Filed Aug 22, 2019700 milesFL

WITH LESS THAN 700 MILES ON THE NEW CAR, MY INSTRUMENT CLUSTER WENT BLACK. I TOOK IT TO THE SELLING DEALER WHO KEPT IT FOR SEVERAL DAYS AND SAID THEY COULDN'T REPLICATE THE ISSUE. I WAS INFORMED WHEN THEY RETURNED MY CAR THAT WHEN THEY FIRST STARTED THE CAR MY ISSUE WAS NOT THERE. WE RECEIVED SEVERAL TEXT MESSAGE WARNING FROM LINCOLN. PHOTO ATTACHED.

Electrical System
Filed Aug 6, 2019300 milesTN

PURCHASED CAR MARCH 23. ON MARCH 31, STOPPED TO GET GAS, WHEN RESTARTED THE CAR, THE INSTRUMENT PANEL WAS BLACK. DID NOT COME BACK UP UNTIL NEXT DAY. THIS HAS REPEATED ON MAY 15TH, MAY 29TH, JUNE 26TH AND AUG 3RD. NAVIGATION SCREEN HAS FROZEN TWICE, APRIL 16TH AND AUG 2ND. I HAVE HAD IT INTO THE DEALER EACH TIME, KEPT IT FOR NEARLY 2 WEEKS AFTER THE JUNE 26TH EVENT AND HAVE YET TO DUPLICATE THE PROBLEM OR IDENTIFY IT. PROBLEMS PRESENT WHEN STARTING THE CARD, AND DISAPPEAR AFTER THE CAR HAS BEEN TURNED OFF BUT ONLY AFTER A PERIOD OF TIME (MEANING IF I TURN IT OFF AND ON IMMEDIATELY, IT DOES NOT FIX THE ISSUE).

Electronic Stability Control (esc)
Filed Jun 8, 2019TX

ON MULTIPLE OCCASIONS THE HILL START ASSIST AND FORWARD COLLISION WARNING BOTH FAILED AT THE SAME TIME. FOLLOWING THAT, WHEN RESTARTING THE VEHICLE, THE INSTRUMENT CONTROL PANEL FAILS TO ILLUMINATE. THIS DISABLES THE VIEW OF ANY OF THE CONTROL PANEL NOTIFICATIONS, ALONG WITH THE SPEEDOMETER. WHILE THE INSTRUMENT CONTROL PANEL IS DISABLED, THE SUPPLEMENTAL RESTRAINT FAILURE NOTIFICATION APPEARS SEVERAL TIMES. RESTARTING THE VEHICLE DOES NOT SEEM TO REMEDY THE PROBLEM, IT TYPICALLY TAKES 24 HOURS BEFORE THE FUNCTION RETURNS.

Electrical System
Filed May 22, 2019GA

19C03 RECALL WAS PERFORMED ON 4/22/19 AND THE INSTRUMENT PANEL HAS GONE BLANK 7 TIMES OVER THE PAST 30 DAYS AND HAS BEEN IN THE LOCAL DEALERSHIP FOR A TOTAL OF 3 TIMES. I AM TOLD THAT THEY DO NOT HAVE A FIX. SOMETIMES THE SCREEN IS BLANK ON START UP AND SOMETIMES IT GOES BLANK WHILE DRIVING. IN EVERY CASE AFTER ABOUT 20 MINUTES THE SCREEN WILL BEGIN TO OPERATE CORRECTLY. THERE IS NO PATTERN AS TO WHEN THIS ISSUE WILL OCCUR SO IT HAS BEEN IMPOSSIBLE TO GET IT TO THE DEALERSHIP WHEN IT IS BLANK. THIS HAPPENED ON MAY 1,6,7,15,17,19,AND 21.THIS IS A SERIOUS SAFETY ISSUE. HOPEFULLY LINCOLN WILL HAVE THIS ISSUE RESOLVED SOON.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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