Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure › body. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Structure › Body | 1 | 0 | 0 | 0 | |
| Engine | 1 | 0 | 0 | 0 |
WHILE PARKED I NOTICED DROPS OF COOLANT IN MY GARAGE. WATER PUMP HAD FAILED AND SPEWED ALL OVER THE ENGINE. FAN MOTOR WAS BURNED OUT. ONE OF THE FANS ALSO WAS BROKE. ALL AT THE SAME TIME. I BELIEVE THE WATER PUMP FAILURE CAUSED THE FAN MOTOR TO BE DAMAGED. I DON'T KNOW HOW LONG I HAD BEEN DRIVING LIKE THAT SINCE IT DIDN'T OVERHEAT. THIS COULD HAPPEN TO OTHERS AND THEY MAY NOT BE IN A SAFE LOCATION WHEN IT HAPPENS.
DOORS OPEN BY ITSELF DURING DRIVING. THIS ALREADY HAPPENS TO MY LEXUS NX 200T 2017 MODEL TWICE THIS YEAR. THE FIRST TIME HAPPENED ON THE FREEWAY INTERCHANGE. I WAS GETTING TO A LEFT TURN FREEWAY INTERCHANGE, THE REAR RIGHT DOOR AT MY KID'S CAR SEAT SIDE OPENED BY ITSELF. MY DAUGHTER WAS SO SCARED AND MY WIFE HELD THE DOOR BY HAND UNTIL WE LEFT THE FREEWAY AND PARKED. THE SECOND TIME HAPPENED WHEN I MADE A RIGHT TURN TO A PARKING STRUCTURE FROM THE LOCAL STREET, THE LEFT DOOR AT THE DRIVER SIDE WAS SWING-OUT OPEN BY ITSELF. I WAS LUCKY THERE WAS NO CAR DRIVING NEXT TO ME. THIS CAR WILL MAKE A WARNING ALARM IF ANY OF THE DOORS ARE NOT CLOSED PROPERLY BEFORE IT MOVES. BOTH TWO TIMES THERE WASN'T A WARNING ALARM UNTIL THE DOOR OPENED BY ITSELF AFTER 25-40 MINS' DRIVE. THE MANUFACTURE AND DEALER PLAY BALL I TRIED TO CONTACT THE MANUFACTURER, AND THEY ASKED TO DEAL WITH LOCAL LEXUS DEALER. I WENT TO LEXUS DEALER, THEY CHECKED MY CAR BY SIMPLY PUSHING THE DOORS AND TOLD ME NOTHING HAPPENS, THE DOORS ARE GOOD. THEY TOLD ME THEY WILL REPORT THE ISSUE TO MANUFACTURE TO SEE WHAT THEY CAN DO. I KEPT CALLING THE SERVICE DIRECTOR FROM LEXUS DEALER TO FOLLOW UP WITH MY CASE DURING A COUPLE OF DAYS AFTER I BACKED FROM THE DEALER. IT WAS SUPER HARD TO CATCH HIM ON THE PHONE, AND THE LAST TIME I WAS TALKED THEY CAN'T DO ANYTHING AND I HAVE TO LIVE WITH IT! I CAN'T BELIEVE THEY ASKED ME TO LIVE WITH A LIFE-THREATENING ISSUE WITHOUT DOING ANYTHING FOR ME.
2 of 2 complaints, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.