Page 3 of 3 · complaints 101–125 of 125

2008 Lexus IS 250 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2008 record →

Wheels
Filed Feb 26, 201479,000 milesIL

I HIT A POTHOLE ON MY WAY TO WORK AT 4:55PM ON MONDAY FEB.24,2014. THE POTHOLE WAS AT THE INTERSECTION OF CUMBERLAND AVE AND HIGGINS AVE.I WAS GOING NORTH ON CUMBERLAND TOWARDS TALCOTT AVE, PARK RIDGE. AS I APPROACHED HIGGINS AVE, RED LIGHT TURNED ON. I WAS BEHIND ONE CAR WHEN THE GREEN LIGHT TURNED ON. THE CAR IN FRONT OF ME WAS ABLE TO AVOID THE POTHOLE, BUT SINCE I WAS RIGHT BEHIND, I DID NOT. THE MOMENT I HIT THIS POTHOLE WITH MY FRONT, LEFT TIRE MY DASHBOARD DISPLAYED A MESSAGE THAT I HAVE LOW PRESSURE IN THE TIRE. AUTOMATICALLY MY WHEEL STARTED PULLING ME TO THE SIDE. I DROVE UP CUMBERLAND AVE FOR APPROXIMATELY 1 BLOCK AND PULLED TO THE NEAREST SIDE STREET THAT WAS ON MY RIGHT: GLENLAKE AVE. I GOT OUT OF THE CAR TO FIND A FLAT TIRE. BY THE TIME I GOT HELP, IT WAS 5:45PM. I CALLED PARK RIDGE POLICE DEPARTMENT ASKING WHAT I SHOULD DO AND I WAS DIRECTED TO FILE A CLAIM TOWARDS MY INSURANCE. I WANTED TO MAKE A PICTURE OF THE POT HOLE BUT CONSIDERING HIGGINS AVE AND CUMBERLAND AVE IS A LARGE,BUSY INTERSECTION, I WAS NOT ABLE TO STOP AND TAKE A PICTURE. TODAY, FEB.26,2014, I WAS GOING THE SAME WAY TO WORK AND I FOUND THE POTHOLE TO BE PATCHED UP. I WANT TO KNOW WHO WILL PAY FOR MY DAMAGED TIRE? THE POTHOLE MUST HAVE BEEN VERY DEEP SINCE UPON IMPACT, I AUTOMATICALLY GOT A FLAT. I ALSO WANTED TO ADD THAT I WAS STARTING OFF FROM A FULL STOP. I DID NOT DRIVE MORE THAN 15 MPH. ALL IN ALL, THIS SITUATION IS CAUSING ME A LOT OF INCONVENIENCE AND I WANT TO KNOW IF THE CITY OF CHICAGO

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Jan 8, 2014CT

2008 LEXUS IS250. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PAD PROBLEMS. *SMD THE CONSUMER STATED WHEN SHE PICKED HER VEHICLE UP FROM THE DEALER FOR ROUTINE SERVICE, THEY INFORMED HER SHE NEEDED NEW BRAKE PADS AND A REAR CALIPER. THE CONSUMER STATED SHE COULD UNDERSTAND THE BRAKES, BUT SHE WAS SHOCKED TO FIND OUT, SHE NEEDED A CALIPER, WITH ONLY 49,000 MILES ON THE VEHICLE. SHE WAS INFORMED THE CALIPER HAD SEIZED. THE CONSUMER LODGED A COMPLAINT. HOWEVER, LEXUS STATED THEY WOULD NOT COVER THE REPLACEMENT OF THE CALIPER, BECAUSE IT WAS CONSIDERED NORMAL MAINTENANCE. THE CONSUMER STATED SHE HAS ALWAYS TAKEN HER VEHICLE TO A THE DEALER FOR SCHEDULED MAINTENANCE, SUCH AS OIL CHANGES, AND RECALLS, AND AT NO TIME DURING THOSE VISITS, DID ANYONE MENTIONED THE BRAKE PADS NEEDED TO BE REPLACED, HENCE THE REASON WHY THE CALIPER SEIZED, BECAUSE WATER BROKE THE SEAL. ALSO, THE VEHICLE NEVER MADE ANY SQUEALING SOUNDS TO GIVE ANY INDICATION THERE WAS A PROBLEM.

Visibility/Wiper
Filed Oct 10, 201375,000 milesFL

I PURCHASED A 2008 LEXUS IS250 IN FEBRUARY 2011, I HAVE LOVED MY CAR AND HAVE TAKEN THE UTMOST CARE OF IT, BUT RECENTLY ON A LONG ROAD TRIP I NOTICED MY DASH WAS ACTUALLY MELTING CAUSING A DISTRACTING GLARE TO THE POINT MY VISION OF THE ROAD IS BLOCKED (PRETTY HAZARDOUS, IF YOU ASK ME). I BEGAN RESEARCHING THE ISSUE, AND FROM WHAT I HAVE FOUND THIS IS A COMMON PROBLEM WITH LEXUS AND TOYOTA. LEXUS HAS EVEN ISSUED A TSIB, YET DOESN'T TELL THEIR CUSTOMERS IN TIME BEFORE THEIR 50000MI/4 YEAR WARRANTY IS UP, SO THEY WONT BE RESPONSIBLE FOR COVERING THE COST. THIS SEEMS TO BE A BIG ISSUE IN THE STATE OF FL AND OTHER STATES WITH HOTTER WEATHER. I RECENTLY TOOK MY CAR INTO A LEXUS OF NORTH MIAMI (AS I FOUND ONLINE THEY HAVE DEALT WITH SEVERAL CUSTOMER WITH THE SAME ISSUE). THEY SENT THE REQUEST TO CORPORATE AND CAME BACK AND SAID I WOULD HAVE TO PAY FOR LABOR FOR THE DASH (AROUND $200+) AND THE DOORS THEY WOULD GO 50/50 WHICH WOULD COST ME OUT POCKET ROUGHLY 1400 PER DOOR. FOR A SAFETY HAZARD, I FORGOT UNLESS PEOPLE DIE DOES TOYOTA MOTOR CORP DO ANYTHING TO FIX DEFECTS IN THEIR CARS! THE MELTING EFFECTS ALL THE CAR PANELS, IT RUINS MY CLOTHING, AND UNFORTUNATELY I AM NOT A SCIENTIST BUT I AM SURE THE BREAK DOWN IN CHEMICALS, COULD ONLY BE JUST AS HARMFUL. I REALLY HOPE YOU CAN HELP, AS THIS IS UNFAIR FOR A CORPORATION TO KNOW THEIR ISSUE AND NOT AT ALL STAND BY THEIR CUSTOMERS. FOR YOUR REFERENCE: HERE IS THE TSB: HTTP://WWW.CLUBLEXUS.COM/FORUMS/ATTACHMENTS/IS-SECOND-GENERATION/23828

Electrical System
Filed Sep 23, 201393,400 milesFL

I BROUGHT MY CAR IN FOR SERVICE ON 9/10 AND HAD MY BRAKE BOOSTER AND WATER PUMP REPLACED. I WAS OUT OF TOWN FOLLOWING THAT AND DID NOT DRIVE MY CAR MUCH. ON 9/21, I GOT INTO MY CAR AND THE NAVIGATION SCREEN WAS NOT WORKING. IT DISPLAYS CORRECTLY AND THE BACKUP CAMERA WORKS BUT IT IS UNRESPONSIVE TO MY TOUCH. I CANNOT ADJUST THE AIR, RADIO, OR NAVIGATION. I READ MANY, MANY FORUMS ONLINE OF PEOPLE HAVING THE SAME ISSUE AS ME.

Vehicle Speed Control
Filed Sep 5, 201373,000 milesFL

SEPTEMBER 20, 2012 I EXPERIENCED MY FIRST MISFIRE ISSUE WITH MY 2008 LEXUS IS 250. AS I ACCELERATED TO APPROX 65 MPH TO ENTIRE A BUSY HIGHWAY ON RAMP, I LOST ALL ACCELERATION IN MY VEHICLE. AS THIS HAPPENED, I HAD THE CHECK ENGINE LIGHT FLASHING, MY CHECK VSC INDICATOR DISPLAYING, AND MY TRACTION CONTROL LIGHT ILLUMINATING. I CALLED LEXUS, THEY ADVISED THAT THE CAR NEEDED BE TOWED IN AND THE BEGAN TO RUN THE CODES THAT WERE TRIPPED. IT WAS DETERMINED THAT I HAD EXTREME CARBON BUILD UP IN THE ENGINE, WHICH WAS CAUSING MY ENGINE TO MISFIRE. THEY DID THE "CLEANING REPAIR" WHICH INVOLVED TAKING THE ENGINE APART, AND SENDING A BUNCH OF PARTS TO A MACHINE SHOP WHERE THEY CLEANED THE HEADS & PISTONS. IN TOTAL, I WAS WITHOUT MY CAR FOR OVER A MONTH! FAST FORWARD TO SEPTEMBER 3, 2013. I NOW HAVE 73,000 MILES ON MY CAR, AND THE SAME THING HAPPENED AGAIN THIS EVENING AS I WAS ACCELERATING TO APPROX 40 MPH. THIS TIME I WAS ON A BUSY 5 LANE ROAD, AND LOST ALL ACCELERATION AND HAD TO ESSENTIALLY "COAST" ACROSS 5 LANES OF RUSH HOUR TRAFFIC TO GET TO SAFETY ON THE SHOULDER OF THE ROAD. I IMMEDIATELY CALLED LEXUS, AND ONCE AGAIN THEY ADVISED ME THAT MY CAR NEEDED TO BE TOWED IN. TODAY MY SERVICE ADVISOR CONTACTED ME TO INFORM ME THAT ONCE AGAIN I HAVE CARBON BUILD UP IN MY ENGINE AND THAT IT IS MISFIRING. UNFORTUNATELY NOW, MY CAR IS BEYOND THE 70,000 MILE DRIVE TRAIN WARRANTY. HE IS WORKING WITH CORPORATE TO SEE WHAT MY NEXT STEPS ARE, BUT I REFUSE TO PAY FOR THESE REPAIRS, AND I DO NOT FEEL

Structure › Body
Filed Sep 5, 201360,000 milesFL

IN JUNE OF 2013 I BEGAN TO NOTICE THAT BOTH MY DASH AND MY FRONT DOOR PANELS WERE STICKY AND WERE BEGINNING TO MELT. UPON BRINGING MY CAR INTO THE LEXUS DEALERSHIP MY SERVICE ADVISER TOOK PHOTOS OF THE AFFECTED AREAS AND SUBMITTED THEM TO CORPORATE FOR GOODWILL WARRANTY. THE END RESULT IS THAT I WOULD HAVE TO PAY FOR THE SERVICE TO HAVE BOTH MY DOOR PANELS AND DASH TO BE REPLACED. TO ME, THIS SEEMS RIDICULOUS. LEXUS HAS ACKNOWLEDGED THAT THIS IS A KNOWN DEFECT WITH THE MATERIAL THAT WAS USED ON THE DASH, YET I SHOULD HAVE TO PAY OVER $1000 TO HAVE THE REPAIRS COMPLETED? I OPTED TO NOT GET THE REPAIRS COMPLETED SINCE I WAS PLANNING TO TRADE THE CAR IN AT THE END OF THIS YEAR FOR A NEWER MODEL. TO DATE THE PROBLEM HAS GOTTEN MUCH WORSE; THERE ARE NOW CHUNKS (!!) OF DOOR PANEL MISSING ON BOTH SIDES FROM MY FINGERNAILS (WHICH AREN'T EXCESSIVELY LONG) HITTING THEM WHILE I ENTER/EXIT THE VEHICLE. ADDITIONALLY, MY DASH IS HORRENDOUS LOOKING AND IS STARTING TO HAVE A BAD GLARE AGAINST THE WINDSHIELD AS THE MELTING PROGRESSES. WHILE THIS MAY JUST BE "COSMETIC" TO SOME, IT ISN'T AT ALL WHAT I PAID FOR!! NOR IS IT SAFE TO DRIVE A VEHICLE WITH A UNNECESSARY AND UNSAFE REFLECTIVE GLARE THAT IS BEING CAUSED BY CHEAP MATERIALS BEING USED. TO ME, IT SEEMS LIKE A MANUFACTURERS DEFECT THAT SHOULD BE COVERED UNDER THE MANUFACTURERS WARRANTY, AND FURTHERMORE AT NO COST TO THE CONSUMER. I DIDN'T SPEND $30,000 ON A VEHICLE SO THAT THEY INTERIOR COULD MELT IN THE SUN. I LIVE IN FLORIDA AND OUR SUMM

Equipment › Electrical › Navigational System(global Positioning System)
Filed Jun 8, 201350,350 milesCA

MY NAVIGATION TOUCH SCREEN STOPPED WORKING ON MY IS250 WITH NORMAL CONSUMER OPERATION. I STARTED NOTICING HUNDREDS OF OTHER LEXUS VEHICLE OWNERS COMPLAINING ABOUT THE SAME ISSUE. THEY DID NOTHING TO CAUSE THIS ISSUE AND MAINTAIN THEIR CARS WELL. IN FACT, ALL THE SERVICE DONE ON MY CAR INCLUDING A RECENT UPDATE TO THE NAVIGATION SYSTEM DRIVING DIRECTIONS HAS BEEN DONE BY THE SAN DIEGO LEXUS DEALERSHIP. THEY HAVE BEEN SERVICING MY CAR SINCE I PURCHASED IT FROM THEM NEW IN 2008. IN MY RESEARCH I HAVE FOUND THAT THEIR IS A DEFECT IN THAT THERE IS A FAULTY CONNECTOR ON THE TOUCH PANEL. THE TOUCH PANEL IS A 4-WIRE RESISTIVE PANEL, TAPED TO THE LCD DISPLAY. THERE'S A FOUR WIRE RIBBON CABLE THAT IS IMPROPERLY BONDED TO THE TOUCH PANEL. LEXUS QUOTED ME $2,800 TO FIX THIS PROBLEM THAT IS A COMMON PROBLEM AND A DEFECT IN THEIR MANUFACTURING. IN MY OPINION LEXUS SHOULD TAKE RESPONSIBILITY FOR THIS ISSUE AS THEY PROVIDED FAULTY EQUIPMENT WITH HUNDREDS OF CONSUMERS HAVING THE SAME ISSUE WITH LEXUS. THE CONSUMER STATED THE DEALER RESOLVED THE PROBLEM. THE CONSUMER WOULD LIKE THE COMPLAINT, REMOVED FROM THE WEBSITE. UPDATED 07/10/13 *TR

Vehicle Speed Control
Filed Nov 28, 201265,000 milesHI

AS I WAS ATTEMPTING TO ACCELERATE, THE VSC LIGHT AND CHECK ENGINE LIGHT CAME ON, THE CAR LOST POWER, WOULD NOT ACCELERATE, AND THE ENGINE STARTED MISFIRING. *TR

Steering
Filed Feb 18, 201117,875 milesNY

2008 LEXUS IS 250 - CAR PULLS TO LEFT WHEREBY THIS COULD LEAD TO UNEXPECTED OVERSTEERING OF CAR AND COULD CAUSE HIGHWAY INCIDENT AND/OR FATALITY. TOLD BY DEALER THAT THIS IS DUE TO "LOW PROFILE TIRES & SPORT SUSPENSION", THEREFORE IT IS A CHARACTERISTIC OF THE VEHICLE AND NOTHING CAN BE DONE. *LN

Vehicle Speed Control1 injured
Filed Dec 27, 201042,000 milesPA

TL*THE CONTACT OWNS A 2008 LEXUS IS250. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT STOP. THE CONTACT WAS UNSURE OF WHEN OR HOW THE VEHICLE STOPPED BUT THE SHE ENDED UP IN THE MIDDLE OF THE ROAD. THE CONTACT HAD BLACKED OUT AND HIT HER HEAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER BUT HAD NOT BEEN INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 42,000.

Service Brakes, Hydraulic
Filed Sep 2, 201014,000 milesNY

8/31/10 LEXUS 2008 IS 250 WITH 14K MILES, TRYING TO STOP, BRAKES (ABS) PULSED VERY HARD THUMP-THUMP-THUMP, DRY PAVEMENT 30MPH STRAIGHT ROAD. NEXT INTERSECTION APPLIED BRAKES AT 20MPH STEERING PULLED RIGHT THEN LEFT AS BRAKES WERE APPLIED. VERY SCARY-CALLED DEALER - GOT #ROADSIDE TOW TRUCK - IN TO SERVICE DEPT. DEALER RAN COMPUTER DIAGNOSTICS & TEST DROVE, NO PROBLEMS, DID A NYS SAFETY INSPECTION SINCE IT WOULD EXPIRE SOON. NO PROBLEMS DETECTED , SENT VEHICLE HOME. DRIVING HOME 10 MILES FROM DEALER - SAME PULLING RIGHT/LEFT WHEN BRAKES APPLIED. NOT A GENTLE PULL - LIKE WHEEL BEING RIPPED OUT OF YOUR HANDS. NO CONTROL AT ALL. RETURNED CAR TO DEALER. NEXT DAY 9/1/10 THREE (3) MECHANICS TEST DROVE, ONLY SLIGHTLY FEELING BRAKE PULL. REPLACED BRAKES AS A WARRANTY, SENT CAR HOME. AGAIN, 20 MILES OUT GENTLY APPLIED BRAKES WHILE APPROACHING RR TRACK - CAR STEERED COMPLETELY INTO LEFT ONCOMING TRAFFIC - ALMOST A HEAD-ON COLLISION..TURNED AROUND AND TOOK CAR BACK TO DEALER DEMANDED A LOANER VEHICLE TILL THEY FIX. I AM FRIGHTENED FOR MY LIFE AS WELL AS OTHERS AROUND ME. THIS IS A LEASE VEHICLE - WHICH I STILL HAVE FOR ANOTHER 12 MONTHS. IS THERE ANY WAY I CAN CANCEL THIS LEASE? I'M AFRAID TO TAKE THIS CAR BACK AGAIN. *TR

Equipment › Appliance › Air Conditioner
Filed Aug 27, 201013,900 milesMA

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT WHEN THE AIR CONDITIONING UNIT WAS ENGAGED, THERE WAS AN ABNORMAL, OFFENSIVE ANIMAL ODOR EMITTING FROM THE VENTILATION. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THE AIR CONDITIONING UNIT WAS CLEANED AS WELL AS THE CHARCOAL BOX. THE ODOR WAS STILL PRESENT AND THE DEALER ADVISED THAT THE ODOR WAS NORMAL. THE VEHICLE WAS NOT FURTHER REPAIRED. THE CONTACT STATED THAT SHE WAS HESITANT TO DRIVE THE VEHICLE BECAUSE SHE WAS NOT AWARE OF WHAT SHE WAS INHALING AND IF IT WAS HARMFUL. THE FAILURE MILEAGE WAS 13,900 AND THE CURRENT MILEAGE WAS 13,945.

Vehicle Speed Control › Accelerator PedalCrash
Filed Jun 3, 2010MI

2008 LEXUS IS250. CONSUMER STATES WHEN SHE TURNED INTO A PARKING SPACE, THE VEHICLE SUDDENLY JUMPED OVER THE CONCRETE BARRIER AND STOPPED WITHIN INCHES OF HITTING A BRICK WALL.

Vehicle Speed Control
Filed May 3, 201022,000 milesNY

I WAS DRIVING MY 2008 IS250 AT ABOUT 40 MPH ON A TWO LANE ROADWAY WHEN I FELT THE CAR ACCELERATE SUDDENLY. I TOOK MY FOOT OFF THE GAS PEDAL BUT IT CONTINUED TO ACCELERATE TO 85 MPH. I IMMEDIATELY HIT THE BRAKE BUT THE VEHICLE DID NOT STOP OR EVEN SLOW DOWN. I HAD PRESSED THE BRAKE PEDAL AS FAR AS IT WOULD GO BUT THE VEHICLE DID NOT RESPOND. THE THIRD TIME I PRESSED THE BRAKE PEDAL THE VEHICLE BEGAN TO SLOW DOWN BUT WOULD NOT STOP. THE SPEED SLOWLY DECREASED TO ABOUT 20 MPH BUT STILL DID NOT STOP. LUCKILY THERE WAS LITTLE TRAFFIC VOLUME BUT I WAS APPROACHING AN INTERSECTION. THE CAR WAS SLOWING DOWN BUT NOT STOPPING. FINALLY IT CAME TO A CRAWL JUST AS THE TRAFFIC LIGHT TURNED GREEN. I LET GO OF THE BRAKE AND THE CAR THRUSTED FORWARD. I PRESSED THE BRAKE PEDAL YET AGAIN AND THE VEHICLE FINALLY CAME TO A STOP. I CALLED LEXUS DEALERSHIP TO REPORT THE PROBLEM. THEY TOWED THE CAR TO THEIR SERVICE CENTER. NOONE ASKED FOR SPECIFIC DETAILS OF THE INCIDENT. IT DIDN'T SEEM THAT THIS TYPE OF COMPLAINANT WAS ANYTHING NEW TO THEM. *TR

Vehicle Speed ControlCrash
Filed Apr 12, 201015,000 milesMD

TL*THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH INTO A PARKING SPACE. THE VEHICLE SURGED OVER A SIDEWALK AND CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEN TRANSPORTED TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 15,000.

Engine and Engine Cooling › Engine
Filed Mar 10, 2010750 milesAZ

ABOUT 1 MONTH AFTER TAKING DELIVERY OF THIS NEW LEXUS, THE DRIVER SLOWED AND BEGAN BREAKING FOR A RED LIGHT. SUDDENLY THE ENGINE SURGED AND THE CAR ACCELERATED FOR 1 TO 2 SECONDS. NO RECURRENCE SINCE (1 1/2 YEARS). *TR

Vehicle Speed ControlCrash
Filed Mar 5, 201017,954 milesCA

I LIKE TO REPORT AN INCIDENT OF A POSSIBLE MANUFACTURE MALFUNCTION ON MY 2008 LEXUS IS250. THE INCIDENT HAPPENED ON 4/29/2010. I WAS FIRST STOPPED FOR RED LIGHT IN THE NEUTRAL GEAR. AS I WAS READY TO MOVE FORWARD ON GREEN LIGHT, I SWITCHED THE AUTOMATIC TRANSMISSION TO "DRIVE," HOWEVER THE CAR JUST ACCELERATED UNCONTROLLABLE FORWARD. I IMMEDIATELY STEPPED THE BRAKE PEDAL REPEATEDLY (~3 TIMES), BUT THE BRAKE DIDN'T WORK UNTIL MY CAR HIT THE CAR IN FRONT OF ME. AFTER COLLIDING WITH THE CAR IN FRONT OF ME, MY LEXUS ENGINE SHUT DOWN BY ITSELF. I TOOK MY CAR TO MAGNUSSEN'S LEXUS DEALERSHIP IN FREMONT, CA, BUT THEY COULD NOT FIND A PROBLEM. IN LIGHT OF SO MANY PROBLEMS REPORTED BY OTHER DRIVERS AGAINST TOYOTA AND LEXUS, I STARTED TO THINK MY INCIDENT IS NOT AN ISOLATED CASE AND MAY BE SIGNIFICANT FOR FURTHER INVESTIGATION. I WOULD LIKE TO MAKE AN OFFICIAL REPORT TO THE INCIDENT THAT HAPPENED TO ME AND ASK YOU TO ADDRESS THE POSSIBLE SAFETY ISSUE. BEST REGARDS *TR

Steering
Filed Feb 24, 201025 milesOH

TL*THE CONTACT OWNS A 2008 LEXUS IS250. HE STATED THAT WHILE DRIVING 55 MPH AND CHANGING LANES TO MAKE A RIGHT TURN, THE STEERING WHEEL PULLED TO THE LEFT WHICH MADE IT DIFFICULT TO CONTROL IT AND DRIVE IN ANY OTHER DIRECTION. HE THEN TURNED THE STEERING TO THE RIGHT AND ONCE AGAIN IT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 25. THE CURRENT MILEAGE WAS 35000. UPDATED 05/06/10. *LJ THE CONSUMER STATED WHILE DRIVING AT HIGHWAY SPEEDS, HE ATTEMPTED TO MAKE A LANE CHANGE WHEN THE VEHICLE FAILED TO RESPOND TO INPUTS FROM THE STEERING WHEEL. AFTER HE MOVED INTO THE LANE DESIRED, THE CONSUMER RETURNED THE STEERING WHEEL CENTER, BUT THE VEHICLE CONTINUED TO MOVE TO THE LEFT. THE CONSUMER HAD TO TURN THE WHEEL TO THE RIGHT NUMEROUS TIMES BEFORE THE VEHICLE RESPONDED TO THE INPUT. UPDATED 06/28/10*JB

Seat Belts
Filed Feb 5, 201040,000 milesCA

THREE DAYS AGO, MY 7 YEAR OLD DAUGHTER COULD NOT UNBUCKLE HER SEAT BELT. IT IS THE MIDDLE OF THE REAR SEAT. I HAD TO PULL SOME SLACK ON THE SEAT BELT IN ORDER FOR HER TO SLIP UNDER AND OUT OF THE BELT. AFTER THAT, THE SEAT BELT UNBUCKLED. I HAD HER SIT DOWN AGAIN IN THE SAME POSITION AND THE SAME THING HAPPENED AGAIN. I TRIED IT NEXT AND FOUND THAT I COULD NOT UNBUCKLE THE SEAT BELT EITHER. I BELIEVE THAT THIS IS A SAFETY ISSUE IN THE EVENT OF AN ACCIDENT, THE PERSON IN THE MIDDLE SEAT IN THE BACK WILL NOT BE ABLE TO GET OUT OF THE CAR EASILY. WE TOOK IT TO THE DEALERSHIP, AND DEMONSTRATED THE DEFECT, AND THEY AGREED TO REPLACE IT. HOWEVER, I HAVE HAD THE CAR FOR ALMOST TWO YEARS AND THIS IS THE FIRST TIME THIS HAS HAPPENED. HOW CAN I BE ASSURED THAT THIS CANNOT HAPPEN AGAIN? THE CAR IS A 2008 LEXUS IS 250. *TR

Service Brakes, Hydraulic
Filed Feb 4, 20101,000 milesCA

2008 LEXUS IS 250. CAR LOSES TRACTION AND CONTROL WHEN BRAKING OVER UNEVEN SURFACES. HAVE COMPLAINED TO LEXUS SINCE 1ST WEEK I OWNED THE CAR, WITH NO AVAIL. SEEMS TO BE IDENTICAL TO PROBLEMS REPORTED FOR 2010 PRIUS. WRITING THIS TO ASK IF COMPLAINTS HAVE BEEN PLACED FOR THIS VEHICLE, OR IF IT MIGHT BE PART OF THE INVESTIGATION INTO THE PRIUS BRAKING SYSTEM? *TR

Vehicle Speed ControlCrash
Filed Feb 2, 20107,000 milesNY

TL*THE CONTACT OWNS A 2008 LEXUS IS250. WHILE DRIVING APPROXIMATELY 5 MPH INTO HER GARAGE THE VEHICLE ACCELERATED INTO THE REFRIGERATOR DOOR AND THE GARAGE WALL AFTER SHE APPLIED THE BRAKES. THE DEALER ADVISED HER TO TAKE THE VEHICLE TO THE COLLISION SHOP TO BE REPAIRED BUT THE DEALER NEVER CHECKED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED; HOWEVER, THE CONTACT RECEIVED A RECALL NOTICE BUT DIDN'T INDICATE WHAT COMPONENT IT WAS RELATED TO. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 7,000.

Vehicle Speed Control
Filed Jan 15, 20109,900 milesPR

TL*THE CONTACT OWNS A 2008 LEXUS IS-250 WHICH WAS PURCHASED IN OCTOBER 2008. HE STATED WHILE TRAVELING AT SPEEDS OF LESS THAN 25 MPH ON A TWO-LANE STREET, THE VEHICLE ACCELERATED UNCONTROLLABLY. HE ATTEMPTED TO DEPRESS THE BRAKE PEDAL; HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. HE THEN UTILIZED THE EMERGENCY BRAKE YET THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT WAS ABLE TO FORCE THE GEAR SHIFT SELECTOR INTO THE PARK POSITION AND SHUT THE VEHICLE OFF. WHEN THE VEHICLE CAME TO A COMPLETE STOP, HE NOTICED THAT THE DRIVER'S SIDE FLOOR MATS WERE STUCK UNDER THE ACCELERATOR PEDAL. THE LOCAL DEALER ADVISED HIM TO REMOVE ONE OF THE FLOOR MATS FROM THE VEHICLE. THERE WERE NO RECALLS ON HIS SPECIFIC VEHICLE TO DATE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 9,900.

Visibility › Rearview Mirrors/Devices
Filed Jan 4, 201011,788 milesMA

IN FOR SERVICE AT LEXUS DEALER ON 6/3/09 - DRIVING W/SUNROOF AND WINDOWS OPENED THE REARVIEW MIRROR VIBRATES EXTENSIVELY TO THE POINT IMAGES ARE TOTALLY DISTORTED CAUSING MOTION SICKNESS, UNABLE TO SWITCH LANES SAFELY WO/CLOSING SUNROOF NOR SEE ONCOMING TRAFFIC. MIRROR TORQUED ON 6/3/09 AND REPLACED UNDER TSIB NV006-07 8/17/09. MIRROR STILL VIBRATES EXTENSIVELY AND NOW THE AUTO DIMMER FEATURE DOES NOT WORK, MAKING DRIVING AT NIGHTS VERY DIFFICULT AND AFFECTING MY WELL BEING. *TR

Equipment Adaptive/MobilityCrash
Filed Nov 5, 20099,800 milesNJ

I WAS DRIVING MY WIFE'S LEXUS 2008 IS 250 OUT OF A PARKING LOT WHEN APPLYING MY FOOT ON THE BRAKE THE CAR ACCELERATED. I NOW SLAMMED MY FOOT ON THE BRAKES AND THE CAR CONTINUED TO ACCELERATE. THE ONLY THING THAT STOPPED MY CAR WAS THE CAR IN FRONT OF IT WITH VERY LITTLE DAMAGE. IF THE CAR WAS NOT IN FRONT OF ME I WAS ACCELERATING FASTER INTO ON COMING TRAFFIC. MY FLOOR MAT IS NOT ON THE FLOOR AS AFTER THE SAN DIEGO INCIDENT THAT WAS TOYOTA'S REASONING. WE WERE TOLD ROUGHLY A MONTH AND HALF AGO TO TAKE THE MAT OUT, WHICH I DID RIGHT AWAY. THEY CAN DENY IT ALL THEY WANT THIS CAR WAS ACCELERATING AND GETTING FASTER WHEN APPLYING THE BRAKE. THE POLICEMAN AT THE SCENE INSTRUCTED US TO NOT DRIVE THIS VEHICLE AND TO GET A LOANER WHICH WE DID. THE CAR WAS PICKED UP AND SENT TO LEXUS IN FREEHOLD. FIRST WE WERE TOLD NOTHING IS WRONG AND THEY TEST DROVE IT AND SUCH. THEY WERE KEEPING IT FOR 3 DAYS NOW THEY ARE TELLING US THEY ARE KEEPING IT FOR 3 WEEKS. THERE ARE REPORTS ALL OVER THE WEB ON THIS WITH OVER 2000 COMPLAINTS. IT IS OBVIOUS THERE IS A MAJOR DEFECT IN THEIR COMPUTER SYSTEM. THEY REALLY NEED TO STOP COVERING THIS UP AS 16 PEOPLE HAVE DIED. FYI, THIS HAS HAPPENED TO PEOPLE IN LEXUS LOANERS AND LOANERS DO NOT HAVE FLOOR MATS. AGAIN, LUCKILY THE CAR WAS ONLY 15 FEET IN FRONT OF ME WHAT IF IT WAS 100 FT! *TR

Vehicle Speed ControlCrash
Filed Aug 31, 200912,000 milesMA

I WAS PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, ALMOST TO A COMPLETE STOP WHEN THE CAR SUDDENLY ACCELERATED & I WENT UP OVER A CURB & HIT A TRANSFORMER. THE DISTANCE WAS ONLY ABOUT 8 FEET. I DO NOT KNOW HOW FAST I WAS GOING PROBABLY ABOUT 15 - 30 MPH. I MOVED THE TRANSFORMER ABOUT 3 FEET. (THE TRANSFORMER WEIGHED ABOUT 1/2 - 1 TON)9I I DO NOT KNOW HOW THE CAR ACCELERATED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2008 Lexus IS 250 → · Every IS 250 year → · How the figures are calculated →