2008 Lexus IS 250 complaints

TAKATA AIRBAG.

MELTING DASHBOARD AND DOOR PANEL, THOSE SMELL REALLY BAD, I DO HAVE A MINOR KID I CAN NOT PUT IN THE CAR. I HAVE GET SOME CARD FROM LEXUS BUT STILL WAITING FOR FIX. BEEN SEVERAL TIME IN THE DEALER AND HAVE NOT RECEIVED AN ANSWER YET.

TAKATA RECALL RECALL WAS ISSUED ON MAY 2016, AND NO REMEDY HAS BEEN GIVEN TO OWNERS YET. ALSO DASHBOARD WAS RECALLED FOR REPLACEMENT AS THEY BECAME STICKY / MELTED AND AT TIMES PRODUCE GLARE. LOCAL LEXUS DEALER APPROVED REPLACEMENT IN OCTOBER 2015, AND STILL HAVE NOT RECEIVED THE DASHBOARDS FOR REPLACEMENT. CONTACTED LEXUS CORPORATE DIRECTLY, BUT DID NOT RECEIVE ANY SPECIFIC SET TIME FOR THE AVAILABILITY OF THE PART.

2008 LEXUS IS250 (VIN [XXX]). RECEIVED A RECALL ON DASHBOARD. CROWN LEXUS IN ONTARIO CALIFORNIA APPROVED THE REPLACEMENT OF DASHBOARD AS WELL AS ALL DOORS IN OCTOBER (?) 2015. I HAVE BEEN CALLING THE DEALER MULTIPLE TIMES, BUT STILL UNKNOWN WHEN THE PARTS WILL COME IN. I HAVE CALLED LEXUS DIRECTLY ON ESTIMATE TIME TO SHIP OUT PARTS, BUT THEY NEVER PROVIDED ANY ANSWER. I AM HOPING TO SELL THE CAR, BUT RESALE VALUE WOULD BE AFFECTED BY THIS NOT TO MENTION THE GLARE CAUSES SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL. MY RECALL NOTICE IS DATED MAY 23, 2016. I STILL HAVE NOT RECEIVED AN OFFICIAL RECALL NOTICE IN THE MAIL. THE RECALL STATUS IS STILL LISTED AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." I HAVE CALLED THE WESTSIDE LEXUS SERVICE DEPARTMENT IN HOUSTON, TEXAS NUMEROUS TIMES SINCE I LEARNED OF THE RECALL. EACH TIME, I WAS ADVISED THAT THE REMEDY IS NOT AVAILABLE AND THAT THE DEALERSHIP WOULD CONTACT ME WHEN THEY HAVE A REMEDY AVAILABLE. I FIRST LEARNED OF THE RECALL NOTICE ON JUNE 29, 2016.

I TOOK MY 2008 LEXUS IS250 TO THE DEALER ON 7/29/16 FOR A RECALL ISSUE THAT IT HAD I WAS TOLD MY CAR HAD A RATTLING NOISE COMING FROM MY MOTOR I WAS TOLD IT THE VVT CAM GEARS I WAS QUOTED $3,000 TO DO THIS JOB ON MY CAR . I KONW THERE IS A RECALL FOR THIS FOR THE LEXUS IS350 (13V-395) I WANTED NOW WHY THEY HAVE A SAFETY RECALL FOR ONLY THE IS350 AND NOT THE IS250 AS WELL ITS THE SAME SAFETY ISSUE.

RECEIVED NOTICE FROM LEXUS THAT UNTIL A REMEDY BECOMES AVAILABLE THAT I DO NOT OPERATE THE CAR WITH A FRONT PASSENGER. FURTHERMORE, THAT IF I FEEL THAT LEXUS HAS FAILED TO REMEDY THE DEFECT IN A REASONABLE TIME, TO FILE A COMPLAINT. THE REASONABLE AMOUNT OF TIME IN THIS CASE IS, IN MY OPINION, IMMEDIATE. HENCE, THE REASON AND PURPOSE OF THIS COMPLAINT. THERE HAS BEEN NO PROBLEM THUS FAR.

TAKATA RECALL THE RECALL LETTER I RECEIVE FROM LEXUS REGARDING THE TAKATA AIR BAG RECALL ADVISED THE FOLLOWING "UNTIL A REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." THE CAR IS MAINLY USELESS TO ME NOW. I RARELY DRIVE IT BECAUSE I CAN NOT USE IT AS I INTENDED. I TYPICALLY HAVE A PASSENGER. NOW THE CAR SITS IN THE GARAGE. I ESSENTIALLY HAVE LOST USE OF THE CAR. I NEED COMPENSATION.

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE ENGINE WOULD NOT IDLE AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE MADE ABNORMAL NOISES WHEN SHIFTED INTO GEAR. PRIOR TO THIS FAILURE, THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE) AND 13V030000(VISIBILITY/WIPER). THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

MY DASH ON MY CAR IS SHINY AND STICKY FROM THE DEFECTED METERIAL IT IS MADE OUT OF AND CAUSES GLARE FROM THE WINDSHIELD WHEN DRIVING. DOOR PANELS ARE ALSO LEAVING STICKY RESIDUE BEHIND ON MY HANDS WHEN I TOUCH THE DOOR PANEL. LEXUS DEALERSHIP ADMITS FROM 2006 TO 2008 THERE IS A DEFECT IN THE INTERIOR METERIALS MELTING AND BECOMING STICKY, BUT WILL NOT DO ANYTHING TO FIX IT BECAUSE I AM OUT OF WARRANTY. PLEASE HELP THIS IS VERY ANNOYING THAT THEY DONT CARE.

I HAVE COMPLAINED ABOUT THE MELTING AND STICKINESS OF MY DASHBOARD AND DOOR PANELS ALREADY BUT NO RESOLUTION HAVE TAKEN PLACE BY THE LEXUS OR MANUFACTURER. I HAVE CALLED THE SERVICE DEPARTMENT OVER 9X'S AND VERY SELDOM I HAVE GOTTEN AN ANSWER OR A CALL BACK. KNOW THE DASHBOARD IS SO SHINY, YOU CAN'T DRIVE IT DUE TO AN EXTREME SAFETY HAZARD BECAUSE OF THE GLARE NOT BEING ABLE TO SEE! PLEASE HELP TO GET THIS PROBLEM FIXED. PEOPLE LIVES ARE AT STAKE WHEN DRIVING THESE CARS.

AIR BAG WAS NEVER USED BUT AIR BAG LIGHT IS ALWAYS ON

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE VEHICLE WAS NOT EXPERIENCING ANY FAILURE BEFORE BEING TAKEN TO THE DEALER FOR A MANUFACTURER RECALL REGARDING THE ENGINE MISFIRING. THE DEALER HAD THE VEHICLE FOR LONGER THAN A WEEK. WHEN THE VEHICLE WAS DRIVEN BY THE CONTACT AFTER THE REPAIRS, IT OVERHEATED AND STALLED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE RECALL REMEDY DID NOT REPAIR THE CONDITION. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD MELTED AND CAUSED A GLARE WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE PANELS OF THE DOORS AND THE BOARD OF THE CAR ARE MELTING WITH THE SUN. MOVING AND PARKED

INTERIOR PANELS ARE MELTING AWAY, LEAVING A VERY STICKY RESIDUE. MY DOOR PANELS HAVE MELTED DOWN REVEALING A GREEN LIKE SUBSTANCE, I NO LONGER HAVE BLACK DOOR PANELS. TOOK IT TO SEE WHAT I COULD DO, ONLY TO BE TOLD I WOULD HAVE TO REPLACE MY DOOR PANELS. I DON'T THINK IT'S SOMETHING I SHOULD HAVE TO PAY FOR CONSIDERING THIS IS A MANUFACTURING PROBLEM, THAT SHOULD HAVE BEEN TESTED BEFORE EVERY LEAVING THE FACTORY.. THEREFORE I DO BELIEVE IT SHOULD BE A RECALL ON THE FACT IT'S A DEFECTIVE PRODUCT, NOT SO MUCH A HAZARD, BUT A DEFECTIVE PRODUCT THAT SHOULD BE RECALLED. THE MATERIAL CAN NOT WITHSTAND HIGH TEMPERATURE,OR HIGH HUMIDITY CAUSING IT TO BE DEFECTIVE. WHAT I WOULD REALLY LIKE TO KNOW IS WHAT TYPE OF MATERIAL IS USED TO MAKE THIS RUBBERY PRODUCT,BECAUSE IF ITS MELTING AWAY IN HIGH TEMPERATURE THE CHEMICALS FROM THAT MATERIAL COULD BE HAZARDOUS TO BREATHE IN AND CAN LEAD TO CERTAIN CANCERS, ASTHMA OR RESPIRATORY PROBLEMS IF INHALED: WHICH WOULD THEN BE CONSIDERED HAZARDOUS TO OUR HEALTH IF EXPOSED TO IT, AND SINCE WE ARE IN THE VEHICLE I GUESS WE WOULD BE EXPOSED TO IT.SO! IF ANYONE HAS THE ANSWER TO MY QUESTION I WOULD LIKE TO KNOW.TY

RECEIVED "WARRANTY ENHANCEMENT NOTIFICATION - ZLD" FROM LEXUS IN LATE 2014. IT OFFERED REPLACEMENT DASH AND DOOR PANELS DUE TO STICKY AND MELTING. MY DASH HAS MELTED SO BADLY IT SHINES IN MY EYES LIKE A MIRROR. SO FAR I HAVE BROUGHT CAR TO DEALER 2 TIMES, CALLED 6 TIMES AND STILL NO PARTS IN STOCK TO REPAIR PROBLEM. LEXUS CORP. SAYS DEALER HAS NOT ORDERED PARTS AND DEALER SAYS PARTS OUT OF STOCK.

MY CAR IS A 2008 WITH ONLY 61K MILES ON IT. THE AIRBAG LIGHT CAME ON AND I TOOK IT INTO THE DEALER. THEY SAID THERE WAS AN ISSUE WITH A WIRING "SQUIB" AND MY ENTIRE AIRBAG SYSTEM WAS SHUT DOWN. IF I HAD GOTTEN INTO AN ACCIDENT, NOT ONE AIRBAG WOULD HAVE DEPLOYED. THE DEALER SAID TO FIX IT WILL MEAN REPLACING THE ENTIRE WIRING HARNESS AT A COST OF $2500. PER THE DEALER, THIS IS NOTHING THAT HAPPENED OVER TIME OR THROUGH WEAR AND TEAR. ALSO, THE DEALER SAID BY REPLACING THE ENTIRE WIRING HARNESS, I WAS REPLACING ITEMS THAT WERE NOT MALFUNCTIONING AS THIS WAS THE DIRECTION PER LEXUS. I CONTACTED LEXUS AND THEY SAID THEY WILL NOT COVER ANYTHING. IT WAS VERY ALARMING TO HEAR THAT WHILE THE AIRBAG LIGHT WAS ON, I WAS DRIVING AROUND WITHOUT AIRBAGS. THE DEALER WAS SO CONCERNED THAT AFTER THE INITIAL DIAGNOSTIC TEST, HE STRONGLY RECOMMENDED THAT I SERVICE IT NOW AND NOT DRIVE IT OFF THE LOT DUE TO SAFETY REASONS.

REAR VIEW MIRROR HAS SPOTS DUE TO MANUFACTURING DEFECT THAT CAUSES SPOTS ALL OVER THE REAR VIEW MIRROR MAKING IT VERY DIFFICULT TO LOOK AT ONCOMING TRAFFIC.

MY COMPLAINT IS IN REGARD TO THE SERVICE BULLETIN NO.: LSB-0167-08 COMPONENT(S): AIR BAGS , ELECTRICAL SYSTEM. THIS SERVICE BULLETIN IS A SOLID PROOF THAT A CERTAIN MODELS OF LEXUS VEHICLES HAVE A DEFECTED AIRBAG SYSTEM COMPONENTS. YET, FOR THE UNLUCKY OWNERS OF THESE MODELS WHO EXPERIENCED THIS PROBLEM ONLY AFTER THE EXPIRATION OF THE DEALER'S WARRANTY, THEY FACE $3500 REPAIR BILL THE FIX A MANUFACTURING DEFAULT. BY GOOGLING THIS ISSUE, I CAME TO FIND OUT THAT MANY MANY LEXUS OWNERS HAD EXPERIENCED THE SAME PROBLEM. SOME WERE ABLE TO HAVE FIXED UNDER THE WARRANTY; WHILE OTHERS FOUND THE REPAIR TOO HIGH AND UNFAIR TO PAY FOR. SINCE LEXUS RECOGNIZES THE PROBLEM AND ADMITS TO THE DEFAULT, THEY MUST TAKE FULL RESPONSIBILITY AND REPAIR IT FREE OF CHARGE, WITH OR WITHOUT RECALL. I AND MANY CONSUMERS LIKE ME ARE COUNTING AND WAITING ON NHTSA TO MAKE THINGS RIGHT, AS THEY ALWAYS DO AT THE END. MOREOVER, SINCE WE ARE DRIVING OUR CARS WITH DEFAULTED AIRBAG SYSTEM(LEAVING ARE VEHICLES NOT AS SAFE AS THEY SHOULD BE), WE HOPE THIS ISSUE IS SOLVED A.S.A.P., BEFORE SOMETHING HAPPENS ON THE ROAD.

DURING MAINTENANCE AT DEALER WAS INFORMED THAT AIR BAG WARNING LIGHT ON DASH WILL REQUIRE REPLACEMENT WIRE HARNESS. DEALER INFORMED ME THAT IT CANNOT BE SERVICED AND ONLY OPTION WAS TO REPLACE THIS EXPENSIVE COMPONENT. WITH CURRENT MILEAGE ON VEHICLE OF 95K THIS WAS ONLY COVERED UP TO 7YEAR OR 70K MILES. NO SERVICE BULLETIN WAS RECEIVED FROM VEHICLE MANUFACTURER THAT THIS COMPONENT MAY FAIL AND KEEP SAFETY SYSTEM ON VEHICLE FROM WORKING PROPERLY....UPDATED 12/03/15*BF *TR

CAM GEAR PROBLEMS. WHEN START THE ENGINE, THERE WAS A RATTLE SOUND FOR A SECOND, THIS PROBLEM HAD BEEN RECALL FOR LEXUS IS350 BUT NOT IS250!!!!! AND THERE ARE THOUSANDS OF IS250 OWNERS COMPLAINT THE SAME PROBLEM AS IS350, THIS PROBLEM MAY STOP THE ENGINE WHILE RUNNING, WHICH IS VERY DANGEROUS. HERE IS THE LINK FOR IS250 OWNERS COMPLAINT: HTTP://WWW.CLUBLEXUS.COM/FORUMS/IS-2ND-GEN-2006-2013/654738-CAM-GEAR-RATTLE.HTML

THE DASHBOARD IS MELTING. IT IS EXTREMELY TACKING TO THE TOUCH, ATTRACTING DUST AND DEBRIS (WHICH CANNOT, THEN, BE CLEANED OFF).

ON MY 2008 LEXUS IS 250 AT COLD START IT MAKES A RATTLING NOISE I WAS WONDERING WHY THEY ONLY HAVE THE RECALL FOR THIS FOR THE IS 350 ONLY . I KNOW ITS THE VVT ACTUATOR GEAR THAT IS CAUSING IT . *TR

DASHBOARD IS STICKY AND SCUFFS IF YOU TOUCH IT AND SO ARE THE DOOR PANELS. IF YOUR NAIL TOUCHES IT, IT DIGS A DEEP HOLE. SOMETHING STICKY AND UNSAFE SWEATS FROM THE BLACK PART. *TR

DASHBOARD STARTS TO GET REALLY SHINY AND STICKY WHEN THE CAR IS OUT IN THE SUN, EITHER DRIVING OR WHEN PARKED. AFTER TEMPERATURE IN THE CAR AND ON THE DASH RETURN TO A MORE MODERATE TEMPERATURE, THE DASHBOARD IS NO LONGER SHINY, BUT IT IS TACKY. PROBLEM IS WHEN THE DASHBOARD IS OUT IN THE SUN AND IT GETS SHINY. THIS CAUSES A FAIRLY BAD GLARE ON THE FRONT WINDSHIELD SINCE THE SUN IS REFLECTING OFF THE DASHBOARD AND ON TO THE FRONT WINDSHIELD. AT TIMES IT IS HARD TO DETERMINE WHAT IS IN FRONT OF YOU IF THE DASHBOARDS GLARE REFLECTS THE SUN IN A CERTAIN WAY. THERE A FEW OCCASIONS WHEN THE DASHBOARD GLARE WAS SO SEVERE, YOU COULD ONLY SEE OUT OF 2/3 OF THE FRONT WINDSHIELD WHEN DRIVING. DOOR PANELS ALSO EXHIBIT THE SAME BEHAVIOR AND CAN CAUSE ISSUES WHEN TRYING TO CHANGE LANES SINCE THE REELECTION OFF THE TOP OF THE DOOR PANEL MAKES IT HARD TO SEE THE CAR IN THE LANE NEXT TO YOU AND ALSO MAKE ITS HARD TO SEE THE SIDE VIEW MIRROR WITH OUT GLARE FROM THE DOOR PANEL REELECTING IN THE MIRROR. FORTUNATELY THIS HAS NOT LEAD TO ANY ACCIDENTS, BUT THE CAR WE USE IS OUR SECONDARY CAR AND IS HARDLY USED THROUGHOUT THE YEAR. *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

HEAT CAUSES THE DASHBOARD AND DOOR PANELS TO MELT. THE DASHBOARD WHEN MELTED CAUSES A GLARE ON THE WINDSHIELD, THAT MAKES IT HARD TO SEE OBJECTS ON THE ROAD. *TR

CAM GEAR NOISE WHILE START UP. IS 350 HAD A RECALL FOR THAT, BUT NOT FOR IS 250. *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS CONTACTED AND EXPLAINED TO THE CONTACT THAT THERE WASN'T A FINALIZED REMEDY FOR THE VEHICLE. THE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

AIR BAG SRS LIGHT CAME ON. ON TAKING TO DEALERSHIP, THEY SAID THIS: "DTC B1861 - DRIVER'S SIDE KNEE SIDE SQUIB. RECOMMEND REPLACE INSTRUMENT PANEL WIRE HARNESS.". THIS IS A KNOWN ISSUE WITH 2006-2008 IS 250/350 MODELS WHERE WIRING ON THE HARNESS CAN GO SHORT AND NEEDS TO BE REPLACED. THIS IS A KNOWN ISSUE FROM LEXUS CORPORATE WITH THE FOLLOWING SERVICE BULLETIN: L-SB-0167-08. THE SERVICE BULLETIN IDENTIFIES THE FACTORY INSTALLED HARNESS AS THE ISSUE AND RECOMMENDS REPLACING IT. THIS IS A SAFETY ISSUE AND CONSUMERS SHOULD NOT HAVE NOT HAVE TO PAY LEXUS FOR THEIR DESIGN FLAW IN HARNESS. *TR

DASH LOOKS LIKE IT IS MELTING AND DOOR PANELS ARE SOFT AND TACKY. *TR

IT WAS 90 DEGREES OUT AND MY DASHBOARD WAS SO GOOEY LIKE STICKY I WAS ON MY WAY TO WORK AND HAD A GLARE HALF THE SIZE OF MY WINDSHIELD VERY DANGEROUS COULD BARELY SEE ON A SUNNY DAY. DOOR PANELS MELT ALSO LEAVING PARTICLES IN YOUR FINGERNAILS GOTTA CLEAN MY KIDS NAILS EVERYDAY AND MAKE SURE THEY WASH THERE HANDS EVERYTIME OPENING THE DOOR CAUSE KIDS WILL BE KIDS AND STICKS FINGERS IN THERE MOUTHS IM VERY NERVOUS ABOUT THESE PARTICLES FALLING OFF AND MELTING WE ARE BREATHING IN WHATEVER HAZARDOUS MATERIAL IS USED TO MAKE THE DASH . THE GLARE IS VERY DANGEROUS THEY NEED TO RECALL THESE DASHBOARDS IM SCARED EVERYTIME I GET IN MY CAR THIS IS VERY DANGEROUS SOMETIMES YOU CANT SEE PEOPLE CROSSING THE STREET .THIS NEEDS TO BE RECALLED I GOT TONS OF PICTURES OF THE GLARE AND THE STICKY DASH ITS MY WHOLE DASHBOARD AND MY DOOR PANELS ITS ALL MELTING I TOOK IT TO LEXUS FOR MAJOR CONCERN THEY DENIED ME ANY HELP. *TR

MELTING DASHBOARD. THE MATERIAL USED TO CREATE THE DASHBOARD HAS BEEN TURNING SOFT, GOOEY, AND SHINY OVER THE YEARS. THE SHINE IS EXTREMELY DANGEROUS IN THAT IT OBSTRUCTS AND DISTRACTS THE VIEW OF THE DRIVER. A RECALL SHOULD BE ALERTED TO RESOLVE THIS ISSUE. *TR

I PURCHASED MY LEASED LEXUS ON 12/10/2011. SHORTLY THEREAFTER, THE DASHBOARD STARTED TO MELT. I HAVE AN EXTEND WARRANTY BUT IT DOES NOT COVER DASHBOARDS. I CANNOT PUT A COVER OVER THE WINDOW AS THE COVER STICKS TO THE DASHBOARD. I HAVE BEEN TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT IN WEST PALM BEACH, FL BUT THEY WILL ONLY PAY FOR THE PART. I WOULD HAVE TO PAY FOR LABOR AT A COST OF ALMOST $800.00. I FEEL THAT THIS IS CONSIDERED A DEFECT. I HAVE OWNED MANY CARS IN MY LIFETIME, MANY LESS EXPENSE THAN THIS ONE AND THIS HAS NEVER HAPPENED TO ME. WHEN THE SUN HITS THE SHINY DASH, IT IS DIFFICULT TO SEE OUT THE WINDOW. I UNDERSTAND THAT IT IS HAPPENING TO MANY CARS AND I FEEL THAT IT IS A RECALL ITEM AS IT IS DANGEROUS TO THE DRIVER AND OTHER CARS/PEDESTRIANS. *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT THE DASHBOARD STARTED MELTING AND BECAME STICKY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DECLINED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

I CALLED IN TO NORTHSIDE LEXUS DEALERSHIP SERVICE DEPARTMENT. I EXPLAINED TO THEM THAT MY DASHBOARD AND ALL MY LEATHER ON MY DOORS ARE STARTING TO MELT AND GET STICKY. IF YOU HIT IT WITH A FINGER NAIL, THE LEATHER WOULD EASILY COME OFF. [XXX] WHICH WAS MY SERVICE REPRESENTATIVE TOLD ME IT'S PROBABLY WHAT I PUT ON THE SURFACES TO CLEAN IT. MY RESPONSE WAS DEFINITELY NOT. I HAD USED NO CHEMICALS AT ALL JUST A COOL WATER BECAUSE I DIDN'T WANT MY INTERIOR FADING ON DOWN THE LINE. I REPORTED THIS IN 2011 & 2012. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2 MONTHS AFTER MY WARRANTY ENDED MY TOUCH SCREEN WENT OUT. I TALK WITH MY SERVICE REPRESENTATIVE AT NORTHSIDE LEXUS AND HE TOLD ME UNFORTUNATELY THE ONLY RESOLUTION WAS TO REPLACE IT BUT IT WOULD COST 50% OF THE LABOR AND PARTS. I TOLD HIM THIS WAS A DEFECTIVE ITEM DUE TO THE SCREEN SUDDENLY WENT OUT WHILE I WAS STARTING THE CAR. FOR A 30K VEHICLE, YOU WOULD THINK THAT TOYOTA WOULD OWN UP TO THIS ISSUE AND THE OTHER ISSUE I COMPLAINED ON WITH THE MELTING OF THE INTERIOR DOORS AND DASHBOARD. I THOUGHT THE DEALERSHIP SINCE THEY HAD NUMEROUS COMPLAINTS WOULD BE LOYAL TO THEIR CUSTOMERS WOULD STEP IN AND SAY THEY WOULD TAKE CARE OF IT BUT SILLY ME WHO THOUGHT THERE IS STILL SOME LOYALTY IN THIS WORLD. MY FAMILY HAS BOUGHT 6 NEW LEXUS VEHICLES AND ALL WAS HAPPY UNTIL WE SLOWLY STARTED SEEING DIFFERENT ISSUES ARISE. I GUESS TOYOTA AND NORTHSIDE LEXUS DOESN'T MIND LOOSING LOYAL CUSTOMERS! *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT A GLARE WAS PRESENT ON THE DRIVER SIDE WINDSHIELD THAT OBSTRUCTED THE VIEW OF THE DRIVER. THE CAUSE OF THE GLARE WAS DUE TO THE DASHBOARD MELTING ON THE DRIVER SIDE. THE DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

THE CARS INTERIOR MELTED AND HAS BECOME NOT ONLY A NUISANCE BUT HAS BECOME A SAFETY ISSUE. THE MELTING OF THE DASHBOARD CREATES A BRIGHT REFLECTION IN THE WINDSHIELD WHOLE DRIVING MAKING IT DIFFICULT TO SEE. FURTHERMORE, THE MELTING OF THE PLASTIC GIVES OFF A CHEMICAL ODOR THAT MAY BE HAZARDOUS. LASTLY, THIS IS CONCERNING BECAUSE IT MAY EVEN AFFECT THE FUNCTIONING OF MY AIRBAGS. LEXUS DECISION TO PUT OUT A TSIS AFTER MOST PEOPLE'S WARRANTIES BECOME VOID IS IRRESPONSIBLE AND MORALLY CORRUPT. ENOUGH PEOPLE HAVE COMPLAINED ABOUT THIS SAFETY ISSUE THAT SOMETHING NEEDS TO BE DONE. THERE ARE NOW CLASS ACTIN LAWSUITS AND THOUSANDS OF OTHERS WHO SIGNED PETITIONS AND COMPLAINED ONLINE, ALTHOUGH NOT THROUGH THIS SITE BUT THAT SHOULD NOT MATTER. PLEASE DO NOT ALLOW LEXUS TO GET AWAY WITH THIS. *TR

I CURRENTLY OWN A 2008 IS-250 WITH LESS THAN 6,000 MILE ON THE ODOMETER. I TOOK MY CAR IN TO THE DEALERSHIP FOR SEVERAL UNUSUAL PROBLEMS. THE SEALS AROUND THE WIND SHIELD WERE DRY ROTTED AND HAD FALLEN OUT ALL THE WAY AROUND THE WINDSHIELD. THE DASH BOARD WAS ALSO STICKY AND HAD A NUMBER OF CRACKS. THE TOP OF MY WINDSHIELD WAS ALSO 'DE-LAMINATED" AND NEEDED TO BE REPLACED. LEXUS DID STEP UP TO THE PLATE AND REPLACED THE WINDSHIELD AND DASH BOARD FREE OF CHARGE EVEN THOUGH MY VEHICLE WAS OUT OF WARRANTY. HOWEVER, MY CAR HAS THE EXTENDED FACTORY WARRANTY ON IT STILL TO THIS DAY. I HAD TO PAY $490.00 PLUS DOLLARS OUT OF POCKET FOR PARTS AND LABOR TO GET THEM TO REPLACE THE MOLDING AROUND BOTH SIDES OF MY WINDSHIELD THAT HAD ROTTED AWAY. WHILE MY VEHICLE WAS BEING REPAIRED, I POINTED OUT TO THE SERVICE MANAGER THE FACT THAT THE DOOR PANELS WERE ALSO "MELTING" AND IF YOU POKE IT, IT LEAVES AN INDENTATION IN THE MATERIAL AND IT WAS CLEARLY A DEFECT AS THE CAR IS GARAGE KEPT AND SHOULD NOT HAVE THESE PROBLEMS. THE DOOR PANELS ALSO GET A WHITE FILM ON THEM WHEN THE CAR SITS. I BELIEVE IT IS IMPORTANT TO KEEP IN MIND, THIS CAR HAS LESS THAN 6,000 MILES. I THINK LEXUS/TOYOTA NEEDS TO REPLACE THE DOOR PANELS ON MY CAR FREE OF CHARGE AS THE PROBLEM IS A "DEFECT" IN WORKMANSHIP AND NOT AN END USER CAUSED ISSUE. I LOVE MY LEXUS AND WOULD NOT HESITATE TO PURCHASE ANOTHER ONE BUT THIS IS AN ISSUE THAT SHOULD BE ADDRESSED AND REPAIRED AT THE MANUFACTURERS EXPENSE SINCE I IN NO WAY CAUSED THE

I WOULD LIKE TO FILE A COMPLAINT CONCERNING THE DASH IN MY LEXUS. THE DASH IS MELTING AND CREATING A GLARE ONTO THE WINDSHIELD. I HAVE SPOKEN WITH SEVERAL LEXUS DEALERS AND THEY ARE AWARE OF THE PROBLEM, BUT THE MANUFACTURE HAS NOT HAD A RECALL AT THIS TIME. THE COST FROM THE LEXUS DEALER IS AROUND $2500.00. AFTER MUCH RESEARCH ON THE INTERNET, THIS IS NOT JUST A FEW CARS WITH THE PROBLEM. *TR

THE DASHBOARD OF MY 2008 LEXUS IS250 MELTS AWAY EVERYDAY AS WELL AS THE THE DRIVERS AND PASSENGER SIDE DOOR PANELS. THE MELTED DASHBOARD CAUSES A GLARE DIRECTLY IN THE VIEWING SIGHT OF THE DRIVER ESPECIALLY ON REALLY HOT AND SUNNY DAYS HERE IN SOUTH FLORIDA. THIS CAUSES DRIVING VISION TO BE IMPAIRED. THE DOOR PANELS AND DASHBOARD LEAVE PRINTS ON YOUR HANDS AND FINGERS WHEN THEY ARE TOUCHED. *JS

MY WHOLE INTERIOR IS MELTING IN MY CAR. LARGE WET SPOTS ON DASH THAT MAKE VISIBILITY NEARLY IMPOSSIBLE WHEN THE SUN IS SHINING IN THE CAR ON THE DASH BOARD. THE CARS DOOR PANELS ALSO HAVE THE SAME ISSUE, WHICH BLACK RESIDUE GETS ON THE SKIN AND CLOTHING AFTER BRUSHING UP AGAINST IT. THE CAR IS A SAFETY AND HEALTH HAZARD AND THE LOCAL LEXUS DEALERSHIP AS WELL AS THE CORPORATE OFFICE WILL NOT STEP IN AND OWN UP TO THEIR DEFECTIVE INTERIOR. I HAVE TOLD THEM MULTIPLE TIMES THAT THIS IS A SAFETY ISSUE AND THEY HAVE NO CONCERN AND TELL ME THEY DENY ANY ASSISTANCE BECAUSE I AM OUT OF WARRANTY. PLEASE HELP! *JS

I HAVE NOTICED OVER THE PAST 2 YEARS MY DASH SLOWLY GETTING SHINIER AND MORE STICKY TO THE TOUCH. I HAVE TRIED USING QUALITY CAR PLASTIC/VINYL CLEANERS TO RESOLVE THE ISSUE BUT TO NO AVAIL. IN FACT, THE DASH IS SO STICKY THAT USING A CLOTH TO CLEAN IT CAUSES FIBERS TO ADHERE TO THE DASH. THE SAFETY CONCERN IS THAT THE SHINE IS PRODUCING GLARE ON THE INSIDE OF THE WINDSHIELD WHICH IN TURN MAKES IT MORE DIFFICULT TO SEE WHILE DRIVING (ESPECIALLY ON SUNNY DAYS WHEN THE SUN IS HIGH). AFTER DOING SOME RESEARCH ONLINE, IT APPEARS THAT THIS IS A VERY COMMON ISSUE (ESPECIALLY FOR THOSE LIVING IN WARMER CLIMATES SUCH AS MYSELF) AND NEEDS TO BE RESOLVED FOR THE SAFETY OF ALL DRIVERS EXPERIENCING THE ISSUE. *TR

I PURCHASED A 2008 LEXUS IS250 AS A CPO AND IN THE 3+ YEARS I HAVE OWNED IT I HAVE BEEN COMPLAINING TO LEXUS ABOUT THE BREAKDOWN/MELTING OF THE DASH AND DOOR PANELS IS GETTING WORSE EVERYDAY, ESPECIALLY NOW THAT IT IS SUMMER. THE BREAKDOWN/MELTING OF THE DASH IS CAUSING A GLARE THAT BLOCKS OUT MY VIEW OF THE ROAD, I HAVE PICTURES TO PROVE A MID SIZED CAR CAN BE COMPLETELY BLOCKED OUT BY THE GLARE. EVEN A DEALER IS CALLING THEM OUT FOR POOR MANUFACTURING AND TO HAVE A RECALL!!! HTTP://WWW.WPTV.COM/MONEY/CONSUMER/TOYOTA-DEALER-CALLS-MELTING-DASHBOARDS-A-DEFECTIVE-PRODUCT-AND-WANTS-AUTO-MAKERS-TO-PAY-FOR-REPAIRS. *TR

I HAVE BEEN COMPLAINING TO THE LEXUS DEALERSHIP, AND THEN TO CORPORATE LEXUS FOR SEVERAL YEARS ABOUT MY DASHBOARD AND DOORS DISINTEGRATING, MELTING AWAY. I HAVE 47,893 MILES ON THE CAR WHICH IS GARAGED THE MAJORITY OF THE DAY/NIGHTS. I HAVE HAD MY CAR SERVICED AND MAINTAINED SOLELY AT GERMAINE LEXUS OF NAPLES. THIS HAS BEEN A HUGE CONSUMER ISSUE PER THE INTERNET, AS WELL AS CONFIRMED BY THE CUSTOMER SERVICE REP I SPOKE TO AT LEXUS. B LEXUS HAS REPEATEDLY OFFERED TO PAY FOR HALF.....WHICH I FIND RIDICULOUS. I HAVE A 2000 ISUZU RODEO WITH 125,000 MILES, THAT HAS NEVER BEEN RECALLED, THE DASH, SUNROOF, AND ELECTRONICS STILL WORK....UNLIKE MY "LUXURY" LEXUS. THIS SHOULD BE A WARRANTY ITEM, IT IS NOT - RATHER, SHOULD NOT BE A REPLACEABLE PART LIKE BRAKES, CLUTCH, SEAT MOTOR, ETC. THIS IS THE DASHBOARD IN PLACES THAT ONE IS UNABLE TO ACCESS WITH ANY BODY PART! THANK YOU, I HOPE THAT THERE WILL BE SOME RESOLVE ON THIS. IT IS DEFINITELY A WIDER SPREAD ISSUE THAN LEXUS CARES TO ADMIT OUT LOUD! [XXX], ANOTHER SDISGRUNTLED LEXUS OWNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT ALL FOUR RIMS WERE CORRODED AND CAUSING THE TIRES TO DEFLATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE, AND STATED THAT ALL FOUR RIMS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 101,000.

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THE TOUCH SCREEN NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 80,000.