Filed Jun 5, 201387,060 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota is recalling certain model year 2010 Prius vehicles manufactured March 31, 2009, through October 9, 2009; and model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid.
Risk. As nitrogen is released into the brake fluid, the brake pedal may have reduced hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash.
Remedy. Toyota will notify owners, and dealers will replace the affected brake booster pump assemblies. The recall began on August 7, 2013. Owners may contact Toyota at 1-800-331-4331.
Filed Jun 25, 201017,801 vehiclesToyota Motor North America, Inc.
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 HS250h LEXUS VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 301, "FUEL SYSTEM INTEGRITY." WHEN THE VEHICLE WAS ROTATED FOLLOWING A CRASH TEST AS REQUIRED, THE AMOUNT OF FUEL LEAKAGE EXCEEDED THE ALLOWABLE LIMITS.
Risk. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy. TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE AFFECTED VEHICLES BY INSTALLING A NEWLY DESIGNED PROTECTOR COMPONENT FOR THE FUEL FILLER INLET PIPE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 9, 2010. OWNERS MAY CONTACT LEXUS AT 1-800-255-3987.
Service Brakes, Air › Antilock › Control Unit/Module10V039000
Filed Feb 9, 2010148,549 vehiclesToyota Motor North America, Inc.
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 TOYOTA PRIUS AND LEXUS HS250H PASSENGER VEHICLES. CUSTOMERS HAVE EXPERIENCED INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES MAY BE INCREASED COMPARED WITH A CUSTOMER'S EXPECTATION FOR A GIVEN PEDAL FORCE.
Risk. VEHICLE STOPPING DISTANCES MAY INCREASE RELATIVE TO A CUSTOMER'S EXPECTATION INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL REWRITE THE PROGRAMMING OF THE ABS CONTROL UNIT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 3, 2010, AND IS EXPECTED TO BE COMPLETED IN LATE MARCH 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Electrical System › 12v/24v/48v Battery
Filed Aug 6, 2026119,700 milesCA
The contact owns a 2010 Lexus HS-250H. The contact stated that while driving 10 MPH, the Hybrid failure message was displayed. A dealer contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The battery was replaced, and the vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 119,700.
Service Brakes
Filed May 4, 2026WA
Complete loss of hydraulic brake pressure resulting in brake pedal traveling to the floor. Defect: Brake Actuator and Pump Assembly failure Risk: The vehicle has been deemed unsafe to drive by a certified Lexus technician and I was asked to sign a liability waiver to remove vehicle from dealership. Description: While driving my 2010 Lexus HS250h (90,729 miles) I experienced sudden and catastrophic failure of the braking system where the brake pedal traveled completely to the floor, significantly increasing stopping distance. A diagnostic at Lexus dealership confirmed a failed ABS brake actuator and pump assembly. The dealership stated the car is life-threatening unsafe to drive and required a signed liability waiver before I could tow it away. Despite this being a known defect previously addressed in Lexus support program 23LE04, the manufacturer has declined a goodwill repair for this safety critical component.
Suspension
Filed Jan 23, 2026AZ
The rear suspension lateral links (Rear Control Arm No. 1) have failed to remain adjustable because they were permanently encapsulated in epoxy by the dealer during the official Lexus Safety Recall for rear suspension arm corrosion. This component is currently installed on the vehicle and available for inspection upon request. This "locked" state has caused a severe misalignment resulting in premature tire failure, with the current set of tires showing significant inner tread wear and reaching the end of their life far sooner than their expected mileage rating. This creates an immediate hazard of a sudden highway blowout, compromised braking stability, and emergency handling instability that endangers both the occupants and other drivers. Furthermore, the constant lateral drag puts undue stress on other suspension components and reduces fuel efficiency. This problem was first confirmed by an independent service center (Brakes Plus) and subsequently verified by a Lexus dealership technician on January 24, 2026, who acknowledged the parts are non-adjustable due to the manufacturer's recall remedy but refused to replace them under the program. The manufacturer's refusal to replace these locked parts forces the continued operation of an unsafe vehicle.
Service Brakes
Filed Dec 9, 2025IL
Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid." My car was manufactured during this period yet is still not included in the recall list. Lexus is absolutely responsible for a brake booster replacement, yet they refuse to accept responsibility. My car has always had odd braking on slick grounds, it has always skipped and slipped forward needing a larger breaking distance than a normal vehicle. Now my dash is lit up like a christmas tree due to a manufacturing malfunction. More VIN#'s need to be added to this Break recall. Please issue a safety investigation into this matter as more vehicles need to be included.
Service Brakes
Filed Nov 19, 2025IL
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by noting expiry if vehicle is over 10years which they were past that at the time of LAUNCHING THE CUSTOMER SUPPORT PROGRAM which is completely unethical and negligent to their customers. I was never notified of this program. This short time frame under the program leaves MOST customers with these vehicles at risk. A safety RECALL should've been done as this is a big safety issue. It is not safe to drive with a bad brake booster because it significantly compromises your vehicle's braking power, making it dangerous. A failing brake booster can cause a vacuum leak, which can lead to the engine stalling when you apply the brakes. Unreliable and worsening problem: The issue is likely to get worse over time, and you could be caught off guard by a complete failure, leaving you with dangerously unreliable brakes. Vehicle has been inspected by Lexus and Toyota, both quoting astronomical fees associated with Brake booster replacement due to malfunction. Lexus Customer Brand Support was of no help, just repeatedly stating that the program expired and that it is up to me if i want to pursue legal action
Service Brakes
Filed Sep 6, 2025AZ
There was a safety recall issued for this model for this year for this car. I took the car to someone and they told me there was a recall for this issue so I should take to the dealer. I took to the dealer in Chandler, they told me there was no open recalls. I called the Lexus customer service line, they told me to take the car to the place where they had originally done the recall work, at Bell Lexus. Even though they know this was from a recall they will not perform the work even though this is a known issue and safety recall on this car. this is the same combination as the recall and they will not even consider fixing it. [XXX] [XXX] Toyota Motor Sales, U.S.A., Inc. 19001 South Western Avenue, S207 Torrance, CA 90509-2991 Recall Management Division National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Re: Toyota Safety Recall 13V-235 – Preliminary Dealer Notification To whom it may concern, Please find attached the Preliminary Dealer Notification Letter for Toyota Safety Recall 13V-235 on the following Toyota and Lexus vehicles: Certain 2010 Model Year HS250h Vehicles Certain 2010 Model Year Prius Vehicles If you have any questions regarding this matter, please contact me at [XXX] . Sincerely, Quality Compliance Assistant Manager Attachments: Lexus 13V-235 (DLD) Dealer Notification (Prelim) Toyota 13V-235 (D0H) Dealer Notification (Prelim) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
Electrical System
Filed Jul 1, 202589,000 milesTX
The contact owns a 2010 Lexus HS 250H. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The contact stated that the failure also occurred while making a turn. The contact stated that the accelerator pedal was depressed but the vehicle came to a complete stop, nearly causing oncoming traffic to crash into the vehicle. The contact stated upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The vehicle was taken to the dealer, where it was diagnosed and determined that the hybrid battery had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
Service Brakes
Filed Feb 18, 2025MD
ABS Braking System Pump with an abnormal leak of ACC Press. Under recall # DLD for the same ABS Brake Booster Pump failure a Lexus dealer repaired the system under recall notice in 2013. The same issue happened again in 2025 an ABS Brake Booster Pump failure rendering the car unsafe to drive with a defective braking system, an ABS light and Brake light illuminated on the dashboard. The vehicle was taken to a local repair shop which informed me the vehicle was unsafe to drive. I contacted the dealer who stated the repair in 2013 was on warrantied for one year. I then called Lexus corporation under Case # 250212001465 and spoke to several Lexus corporate consumer advocates in their resolution department, who essentially stated Lexus cannot assist with a failed ABS Brake Booster component as it was once repaired and the responsibility to repair the ABS brake system pump falls on me the customer. I informed Lexus this was not a broken headlight, this is a safety issue, an abilty to stop the car braking issue for us and others on the road as the car is unsafe to drive at any speed. Therfore, I request the NTSB assistance to resolve this matter.
Service Brakes
Filed Feb 6, 2025FL
Lexus had a recall on certain 2010 HS250H cars for an issue where they have nitrogen gas leaking into brake fluid causing brake failure. My Vin number was not one of recalls however in August of 2023 they sent me a notice stating that if my car has this problem they will repair at no cost to me. Very expensive repair. That notice says they will repair until March 31 2024. It says if certain warning lights are not on , don't take it to get repaired. My car now has this problem and they are saying they won't repair it unless I pay for repair. I have 5 warning lights on and cruise control now won't work as well as they note that brakes could fell causing a collision. I can't afford the repair and I don't agree that they won't repair it. Under the recall there is no time limit and they would repair it today. To me they are verifying that my car was one that should be on recall since it's the same exact issue and they sent me letter verifying that my car was one with problem. Is there anything I can do?
Service Brakes
Filed Feb 3, 2025222,000 milesFL
The contact owns a 2010 Lexus HS-250h. The contact stated that the check engine warning light was illuminated. The contact stated that while depressing the brake pedal, the brake pump was continuously pumping brake fluid. The vehicle was taken to a certified mechanic who diagnosed that the braking system had malfunctioned, and there was an abnormal leaking of the adaptive cruise control pressure. The contact learned of NHTSA Campaign Number: 13V235000 (Service Brakes) which was related to the failure. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 222,000.
Air BagsCrash1 injured
Filed Jan 1, 2024CA
Car stops un-expectantly while driving, this caused the car to turn off and not be able to steer, then it turns back on without warning. This results in not being able to control the car. This resulted in being hit by three cars. It looks like Lexus listed a notice, however we did not receive it, and were not aware of the notice. Waring lamps did come on please see pictures.
Steering
Filed Dec 28, 2023CA
A week ago I started hearing a clunking noise in the steering column. It would also clunk near the front left wheel when I turned steering wheel. I was told I need to replace the rack and pinion steering, tie rods, and steering shaft. This is a very expensive repair. My 2010 HS250h only has 98,000 miles. I have never-ever had to replace the rack and pinion steering in any car! (Nor has anyone I know.) I believe this is a serious safety issue, especially since there were no warning lights to alert me of this problem. I am totally shocked that this would happen in a LEXUS! There clearly must be a defect in the car. (Like there was with the brake booster pump that I had to replace a year ago.) Lexus needs to step up, acknowledge the defect, and reimburse.
Service Brakes
Filed Jul 22, 2023HI
I own a 2010 Lexus HS250H. the problem exists that every warning light associated with the braking, traction, and anti lock system is on. Anti-Lock Braking System (ABS), Traction Control System (TRAC), and Vehicle Stability Control System (VSC) The dealer said it was a faulty Brake de booster and said it was checked in 2010 and was fine. And to fix the system they need to replace the brake de-booster at a charge of $3000. Apparently, it is not fine, and requested them to comply with the recall and change the debooster, and they said no. Are they libel for the recall fix? Running Sequence Number: 96610 Campaign Number: 13V235000 Make: LEXUS Model: HS Year: 2010 and Running Sequence Number: 68016 Campaign Number: 10V039000 Make: LEXUS Model: HS Year: 2010
Suspension
Filed Jul 18, 2023MD
SAFETY RECALL GLK REAR LOWER SUSPENSION ARM No.1 CERTAIN 2010 MODEL YEAR HS250h was done previously in 2016 and epoxy was put on the lower control arms rendering the suspension not being able to be aligned by conventional means. The car is now out of alignment in the rear and cannot be adjusted due to the epoxy. Dealership states that once a recall is done it cannot be redone for free and it would be out of pocket. This service can only be done at certified dealership. The car pulls to the right and it swings, sways and drifts into corners and feels very unstable.
Suspension
Filed Jul 3, 2023CO
Taking left turn, heard a loud sound and complete loss of control of vehicle. Currently being inspected by Lexus dealership, although car was initially towed to dealership service center from which is was purchased. They mentioned lower control arm of rear suspension bolt was lost/missing and rear struts were shot and vehicle is unsafe to drive. I then paid for a second tow from dealership to Lexus dealership. No warning lights were lit except after total loss of control.
Power Train
Filed Feb 13, 2023CA
Same transmission issue that was recalled is having same issues. Recall was not resolved.
Service Brakes
Filed Feb 6, 202390,000 milesCA
I have a 2010 HS 250h with 90,000 miles. Out of the blue, the brake actuator started activating every 10 seconds (and even runs for a while once car is shut off) and there is a noise coming from brake pedal area when depressed. Lexus had previously recalled some 2010 HS 250 cars for brake booster pump issues. My VIN was not part of the recall; I dreaded this day would come. Toyota/Lexus is well aware of the brake booster pump issues in their hybrids. Dealer confirmed the issue and now it will cost me $3500 to have a problem fixed that Lexus should have handled a long time ago. I've contacted Lexus corporate and they will not fix the car. I hope the NHTSA will look into all the complaints about this issue and 2010 HS 250h cars. Lexus needs to step up and issue another recall.
Suspension
Filed Jul 28, 2022TN
The previous recall on this issue is not completely resolved. The rear suspension on this model of Lexus was simply epoxied in place permanently. The recall "resolution" approved by NHTSA and implemented by Lexus does not allow for the common maintenance on the vehicle - namely, alignment. Therefore, inordinate and substantial tire wear occurs due to the inability to align the wheels. The only way to “align” the tires is to buy completely new suspension parts (approximately $900) which will then be permanently epoxied in place again. Instead of the normal alignment ($100) again in an expected maintenance period, the Lexus dealer requires entire replacement again. This recall was NOT repaired. This recall was permanently and unsafely epoxied in place without the possibility of alignment needed for safety. It is unsafe to drive a car that cannot be aligned properly. Tire failure is a real and present danger. My tires were excessively worn and could have blown out.
Suspension
Filed Apr 23, 2022CA
Recall for Rear Suspension arms. There was a recall on my car which was processed in Aug 2016 at 89k miles by previous owner. I purchased the car in Dec 2021-Jan 2022 at around 93-94k miles. This means the car was almost not used by previous owner for 5 years as the recall wasn't performed well Also, the label for "safety recall" is still on the entire rear suspension arms which proves the point. When i called the dealership, they mentioned they never ever leave the stickers ON after the recall is processed which is contradictory to the repairs done. This is a serious safety issue and Lexus is liable to fix this recall but they are asking me to pay for it. I do not have any extra money to keep spending just because of the recalls not processed correctly. It goes with the brand Lexus which i trusted to buy. Recall is not done correctly which is a FACT. After driving for few months and just around 3-4 k miles the new tires are completely destroyed. This is when my wife was doing on freeway this happened which is very scary and serious safety concern. Attaching the pictures and certificate of recall repairs, if you can help in this regards.
Fuel/Propulsion System
Filed Mar 28, 2022FL
Fuel leak in fuel pump caused my car to completely stop on the highway. No warning lights came on. Lexus company denies that my car was not part of the recall for the fuel pumps on the Lexus HS250 even though multiple issues reported for the fuel pump for this make an model,
Service Brakes
Filed Feb 14, 2022TN
Initially, the ABS, BRAKE, and Anti-skid lights illuminated on the instrument panel and braking began to be spongier than normal. This condition continued for approximately 4 years. The brake system now has failed and braking is extremely slow. The car began beeping constantly while on with or without the engine running. This latest error took place while driving at approximately 55mph, soon after a car entered the highway (4 lanes) in front of me, I braked but the brakes did not actuate properly increasing the stopping time and distance. Luckily, I was able to move to the left-hand lane and avoid a collision. This occurred on February 13, 2022 AutoZone pulled the following codes: C1241, C1252-Hydro-booster pump motor malfunction, C1253-Hydro-booster pump motor relay malfunction, C1256-Accumulator low-pressure malfunction, C1311-Open circuit in main relay 1, and C1391-Abnormal leak of ACC PRESS (All except C1241 are related to the braking system) No one has inspected the component. I was able to locate NHTSA Recall Bulletin Reference #10V039000 (SERVICE BRAKES, AIR:ANITILOCK:CONTROL UNIT/MODULE) that references Lexus HS250h models manufactured up to February 2010, yet my VIN doesn't pull up this bulletin when searching the database even though it was manufactured in February of 2010.
Service Brakes
Filed Jan 31, 2022NC
The brake booster pump/accumulator has a diagnosed internal leak. It is identical to Toyota Safety Recall 13V-235 for Certain 2010 Model Year HS250h Vehicles. The exact failure described is what my Lexus HS 250h is experiencing and the DTC code is C1391, which FOUR separate shops have verified. The recall listed DTC C1246 and C1256, yet the condition is that there is an internal leak and one must replace the booster pump master assembly. They describe it as following, "The subject vehicles are equipped with brake pressure accumulators consisting of a metal plunger containing brake fluid encased in a metal housing. The plunger is designed with metal pleated bellows to allow for motion. Nitrogen gas is sealed between the plunger and housing. There is a possibility that a fatigue crack could develop in the bellows due to the vertical vibration of the plunger while driving. If this occurs, nitrogen gas could leak into the brake fluid and gradually cause the brake pedal stroke to become longer, resulting in decreased hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash." I have record they did try a repair for this at 17 miles, before purchase, but it clearly DID NOT remedy the situation. After 80,000 miles with a gently driven car they should be required to :Replace the brake booster pump assembly (accumulator) AND the brake booster assembly. The remedy described in the recall information . Out of three re
Service Brakes
Filed Jul 5, 2021TX
2010 LEXUS 250HS BRAKE ACTUATOR. DRIVING ALONG A CITY STREET GOING 45 MPH. SLOWING DOWN TO APPROACH A STOP LIGHT. IMMEDIATELY AFTER DEPRESSING BRAKE PEDAL THE RED BRAKE LIGHT AND ABS LIGHT COMES ON. MY PEDAL GOES STRAIGHT TO THE FLOOR AND I HAVE NO BRAKES AND ALMOST CRASHED MY CAR INTO THE REAR END OF ANOTHER CAR. DIAGNOSTIC SHOWED CODE C1391THAT ABS MASTER CYLINDER NEEDED REPAIR. I PAID FOR A CAR REPORT AND FOUND THREE RECALLS REGARDING THAT PROBLEM, TOYOTA/LEXUS NEVER NOTIFIED ME ABOUT THOSE. I JUST COPY PASTE THE REPORT THAT I HAVE PAID TO HAVE INFORMATION ABOUT THE RECALLS. VIN: [XXX] Vehicle: 2010 Lexus HS 250h Assembled: TOYOTA MOTOR NORTH AMERICA, INC NHTSA Recalls SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE Report Receipt Date: 02-09-2010 NHTSA Campaign: 10V039000 Summary: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 TOYOTA PRIUS AND LEXUS HS250H PASSENGER VEHICLES. CUSTOMERS HAVE EXPERIENCED INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES MAY BE INCREASED COMPARED WITH A CUSTOMER'S EXPECTATION FOR A GIVEN PEDAL FORCE. Consequence: VEHICLE STOPPING DISTANCES MAY INCREASE RELATIVE TO A CUSTOMER'S EXPECTATION INCREASING THE RISK OF A CRASH. Remedy: DEALERS WILL REWRITE THE PROGRAMMING OF THE ABS CONTROL UNIT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 3, 2010, AND IS EXPECTED TO BE COMPLETED IN LATE MARCH 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS A
Service Brakes
Filed Mar 26, 202161,159 milesVA
SO I JUST GOT THIS LEXUS 2 DAYS AGO AND I NOTICE THAT IF I HAVE TO BRAKE SUDDENLY, THE CAR ROLLS FORWARD FOR LIKE A EXTRA 3 SECONDS..YOU CAN FEEL WHEN THE BRAKES LOCK UP AND MAKE THE CAR SLIDE FORWARD, AND YOU CAN ALSO HEAR IT AS WELL..THIS IS SUPER DANGEROUS AND NEEDS TO BE FIXED
Service Brakes
Filed Mar 23, 2021TX
WHILE DRIVING ANYTIME I ATTEMPT TO SLOW THE VEHICLE THE BRAKES DO NOT WORK AS IT SHOULD THE CAR CONTINUE TO ROLL FORWARD FOR A FEW SECONDS BEFORE IT COMPLETELY STOPS. ABS AND TRACTION CONTROL LIGHTS ARE ON. MY MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT BRAKE BOOSTER PUMP NEEDS TO BE REPLACED AND SAID THERE IS A SAFETY RECALL FOR THIS FAULTY PART. I TOOK MY CAR TO LEXUS BUT THEY REFUSED TO FIX THE RECALL AS MY VIN IS NOT LISTED IN EFFECTED VEHICLES VIN LIST. PLEASE HELP/
Air BagsCrash2 injured
Filed Feb 27, 202195,000 milesCA
WHILE DRIVING SOUTH ON A THREE LANE ROADWAY, MY DAUGHTER AND I WERE INVOLVED IN A COLLISION. WHILE I WAS DRIVING, A MOTORIST WAS EXITING A FAST FOOD RESTAURANT PARKING LOT FROM THE RIGHT SIDE OF THE ROAD, AND SUDDENLY ACCELERATED ACROSS ONCOMING TRAFFIC (ASSUMING THE DRIVER WANTED TO MAKE A LEFT TURN) WITHOUT OBSERVING THE RIGHT OF WAY TO THE DRIVERS ON THE ROAD. THE VEHICLE HIT MY CAR ON THE FRONT PASSENGER SIDE WHERE MY CHILD WAS SITTING. THE DRIVERS' SIDE AIRBAGS DID DEPLOY, BUT THE PASSENGER SIDE AIRBAGS DID NOT DEPLOY. THE PASSENGER SIDE WAS HIT WITH THE FORCEFUL IMPACT FROM THE NEGLIGENT DRIVER. I DID NOT HEAR ANY VEHICLE WARNINGS PRIOR TO THE COLLISION. A POLICE REPORT WAS MADE FOR THIS INCIDENT.
Service Brakes
Filed Jan 3, 2021170,000 milesMD
ANYTIME I RIDE OVER A BUMPY PATCH ON A ROAD ON A STREET AND THEN ATTEMPT TO SLOW THE VEHICLE, THE BRAKES DO NOT APPEAR TO WORK AS ONE WOULD EXPECT. THE CAR CONTINUES TO ROLL FORWARD FOR A FEW SECONDS PRIOR TO COMING TO A COMPLETE STOP. THIS IS EXTREMELY UNNERVING. TO DATE, THIS HAS NOT RESULTED IN AN ACCIDENT, BUT IF NOT ADDRESSED IT COULD LEAD TO POTENTIAL DAMAGES.
Unknown or Other
Filed Nov 3, 202015,000 milesNY
SAFETY CONNECT SYSTEM THAT REACHES OUT FOR HELP AUTOMATICALLY IN THE EVENT OF AN ACCIDENT WILL BE DISCONTINUED BY MOST TELEPHONE SERVICE PROVIDERS IN LATE OCTOBER 2022. AS A RESULT LEXUS WILL STOP SUPPORTING SAFETY CONNECT AND WILL NOT OFFER AN UPGRADE TO 5G SERVICE FOR A FEE. I THEREFORE HAVE A 30,000 VEHICLE THAT IS OTHERWISE PERFECT THAT I WILL HAVE TO REPLACE IF I WANT TO MAINTAIN THIS SAFETY FEATURE. I THINK NHTSA SHOULD EXTEND THE REQUIRED TIME VEHICLE MANUFACTURERS SHOULD HAVE TO MAINTAIN SAFETY FEATURES EVEN IN SITUATIONS SUCH AS THIS WHERE THE PHONE COMPANIES ARE PHASING OUT A TECHNOLOGY. A REASONABLE FEE WOULD BE ACCEPTED BY MOST CUSTOMERS.
Fuel/Propulsion System
Filed Sep 10, 202085,000 milesGA
I AM THE SECOND OWNER OF THIS LEXUS HS250 PURCHASED 7/2020 IT HAD A RECALLED HYBRID TRANSAXLE REPLACED 7/2018, BY THE PREVIOUS OWNER. HOWEVER ON 8/11/2020 UPON STARTING THE CAR AND DRIVING JUST 4000 THE HYBRID BATTERY FAILED AND NEEDS TO BE REPLACED. I HAVE READ THAT THE PREVIOUS RECALL IS TO BLAME FOR THE HYBRID BATTERY FAILING PREMATURELY AND SHORT CIRCUITING THIS BATTERY REPLACEMENT SHOULD ALSO BE COVERED BY THE MANUFACTURER.
Service Brakes
Filed Sep 6, 2020200,000 milesPA
BRAKE BOOSTER PUMP WENT OTHER VINS SAME MAKE MODEL AND YEAR WERE RECALLED FOR THIS BUT NOT MY VIN 4K JOB
Service Brakes
Filed Jan 31, 202090,000 milesTX
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, BRAKED CEASED. THE CONTACT STATED THAT THE ABS, HYBRID BRAKE ASSEMBLY, TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE IGNITION WAS CYCLED TO THE OFF AND ON POSITION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO (SEWELL BUICK GMC OF DALLAS 7474 LEMMON AVE, DALLAS, TX 75209 (214) 350-8000) WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Electrical System
Filed Dec 29, 2019PR
MY CAR HAS ONLY 80,000 MILES IS 2010 AND IS TELLING ME TO CHECK THE HYBRID SISTEM THE HYBRID BATTERY IS SUPPOSED TO WORK LONGER MORE MILES I REALLY NEED HELP
Service Brakes
Filed Nov 14, 2019117,695 milesLA
ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE IN GARAGE ON FLAT SURFACE. CAR WAS TOWED TO LOCAL TOYOTA (LEXUS CERTIFIED) SERVICE SHOP. DIAGNOSTIC SHOWED THAT ABS MASTER CYLINDER NEEDED REPAIR, ONCE REPAIRED THEY THEN TELL ME THE BOOSTER PUMP ALSO NEEDED REPAIR. A SIMPLE GOOGLE SEARCH REVEALED THAT IN 2013 THESE EXACT PARTS WERE RECALLED ON THIS SAME YEAR/MAKE/MODEL HOWEVER MY VIN WAS EXCLUDED FROM THIS RECALL. IT IS BELIEVED THAT THESE PARTS ARE DEFECTED AND SHOULD HAVE BEEN INCLUDED IN THIS RECALL INITIALLY. IT SIMPLY CANNOT BE A COINCIDENCE THAT THESE PARTS FOR THE 2010 LEXUS 250 H WERE IDENTIFIED AS DEFECTIVE, ALONG WITH 7 OTHER RECALLS FOR MY VIN ALONE. THE PREVIOUS DAY I HAD TAKEN A TRIP 2 HOURS AWAY, AND BACK HOME. HAD I BEEN DRIVING WHEN THIS HAPPENED THE RESULTS COULD HAVE BEEN DEADLY.
Service Brakes
Filed Sep 16, 201999,990 milesPR
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
Service Brakes
Filed Aug 17, 2019PR
MY BRAKE BOOSTER FAILS WHILE DRIVING AND THERE IS A RECALL FOR OTHER TOYOTAS NOT FOR LEXUS HS250H HAVE TO PAY OUT OF PACKAGE FOR REPAIR. THE REAR LIGHT IS LED AND THEY BURN OUT NO REPLACEMENT FROM LEXUS.
Electronic Stability Control (esc)
Filed Apr 16, 2019129,000 milesTX
I HAVE A COMPLETE LOSS OF MOTIVE POWER A LOT WHEN I RUN OVER A BUMP AND THEN MY CAR ACCELERATE FASTER ALMOST CAUSING ME TO HIT SOMEONE IN THE REAR.
Suspension
Filed Jan 5, 2017CA
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service Brakes, HydraulicCrash
Filed May 4, 20126,200 milesPA
ON JANUARY 27 2012 MY LEXUS TOOK OFF BY ITSELF BRAKES WOULD NOT STOP THE CAR REPORTED TO LEXUS DEALER THEY FOUND NOTHING WRONG ON APRIL 10 2012 WHILE ON VACATION IN FLORIDA IF HAPPENED AGAIN THIS TIME MORE POWER HITTING A BRICK WALL AND DAMAGING THE CAR THAT WE HAD TO SELL IT BECAUSE WE WERE AFRAID TO DRIVE IT. *TR
Service Brakes, Hydraulic
Filed Mar 28, 20122,500 milesNJ
WHILE APPLYING THE BRAKES, NEARLY 100% OF THE TIME WHEN I HIT A BUMP OF ANY SORT (SMALL, MEDIUM OR LARGE), THERE IS AN APPARENT LOSS OF BREAKING AND THE CAR ACTUALLY LUNGES FORWARD -- FEELS LIKE ACCELERATION -- AND EVEN PRESSING FIRMLY ON THE BREAK DOES NOT SLOW DOWN THE VEHICLE. THIS HAS OCCURRED ON SEVERAL (PROBABLY ABOUT 10) OCCASIONS SINCE I FIRST GOT THIS CAR. FORTUNATELY, IT HAS NEVER RESULTED IN AN ACCIDENT, BUT I HAVE COME EXTREMELY CLOSE A FEW TIMES. I DO NOT FEEL SAFE IN THIS CAR WHEN IT COMES TO BRAKING. I NEVER EXPERIENCED ANYTHING LIKE THIS ON ANY VEHICLE. ESPECIALLY WITH LEXUS.
Service Brakes, Hydraulic
Filed Mar 5, 20121,200 milesIL
WHILE BRAKING THERE IS A SUDDEN LOSS OF BRAKES AND SIMULTANEOUS LURCHING OR LUNGING FORWARD OF THE CAR AS IF IT IS ACCELERATING. IT HAPPENS FOR A SPLIT SECOND BUT IT IS VERY DANGEROUS SINCE SOMETHING CAN BE HIT AND/OR IT CREATES A VERY UNSETTLING AND UNPREDICTABLE REACTION FROM THE DRIVER AND PASSENGERS. IT IS VERY UNUSUAL AND I HAVE NEVER EXPERIENCED ANYTHING LIKE IT. IT HAS HAPPENED MANY TIMES OVER THE LAST TWO YEARS, THE LAST TWO TIMES IN FEB. 2012. IT HAPPENS DURING SLIPPERY CONDITIONS OR WHEN GOING OVER A BUMP. *TR
Tires
Filed Apr 20, 2011110 milesCA
ON OR ABOUT DEC 2ND,2010 TWO PASSENGER SIDE MICHELIN TIRES FACTORY INSTALLED ON A LEXUS HS 250 H BLEW OUT AFTER THE VEHICLE WAS DRIVEN 110 MILES WITHOUT HITTING ANY OBJECT AT A SPEED OD 5-10 MILES /HOUR.THE BRAND :MICHELIN ENERGY MXV S8 IS NOT LISTED ON YOUR WEB SITE.MICHELIN AND LEXUS DENY DEFECTS BUT GOOGLE SITE HAS A LONG LIST OF BLOW OUT OF THIS BRAND OF MICHELIN TIRE(ENERGY MXV4 215/55/R17.MICHELIN AND LEXUS INTERFERED/REJECTED INDEPENDENT EXAMINATION OF THEIR DEFECTIVE TIRES. *TR
Tires
Filed Dec 14, 2010110 milesCA
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID WITH THE ORIGINAL MICHELIN TIRES, LINE SIZE 215/55/R17. THE CONTACT WAS ENTERING A RESIDENTIAL DRIVEWAY AT MINIMAL SPEED WHEN BOTH PASSENGER SIDE TIRES BLEW. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO CALL THE INSURANCE COMPANY OR TRADE THE VEHICLE IN. THE MANUFACTURER OFFERED TO REPLACE THE TIRES BUT THE CONTACT DECLINED. THE FAILURE MILEAGE WAS APPROXIMATELY 110.
Service Brakes, Hydraulic
Filed Nov 10, 2010700 milesNJ
THE CAR HAD A RECALL TO CORRECT THE PROBLEM OF BRAKE FAILURE ON UNEVEN, BUMPY PAVEMENT. HAD PROBLEM AT LEAST HALF DOZEN TIMES BEFORE THE RECALL REPAIR WAS MADE. IT DID NOT SOLVE THE PROBLEM. I HAVE HAD THE PROBLEM SEVERAL TIMES SINCE, USUALLY IN MONMOUTH COUNTY, MOST TIMES NEAR MY HOME, BUT LAST TIME IN LONG ISLAND FREEWAY. THE BRAKES DO NOT SLOW DOWN/STOP VEHICLE FOR APPROXIMATELY 1 SECOND, AND THEN START TO WORK. IT IS INTERMITTENT PROBLEM. I HAD LEXUS REP COME TO TEST MY CAR YESTERDAY, NOVEMBER 9, 2010. THEY WERE NOT ABLE TO SIMULATE PROBLEM, BUT HAVE ADVISED THEY HAVE BEEN ABLE TO SIMULATE PROBLEM ON OTHER VEHICLES OF THIS MODEL SINCE THE RECALL REPAIR. THEY ADVISED THAT EVEN IF THEY SIMULATE THE NON-BRAKING, THIS IS CONSIDERED "NORMAL" BASED ON THE LEXUS ENGINEERS. I WANT A CAR THAT BRAKES EVERY TIME. IT IS NOT SAFE VEHICLE.
Air Bags › Side/WindowCrash1 injured
Filed Nov 1, 20108,000 milesCA
MY WIFE'S CAR WAS HIT ON THE SIDE BY A STOLEN CAR FLEEING SOMETHING. HER FRONT AND LOWER LEG AIR BAG WENT OFF. THE SIDE AIR BAGS DID NOT GO OFF. *TR
Service Brakes, Hydraulic
Filed Oct 20, 20103,000 milesCA
TL*THE CONTACT OWNS A 2010 LEXUS HS250. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER APPLIED THE BRAKES. THE VEHICLE BEGAN TO BRAKE AS NORMAL BEFORE THE BRAKES FELT TIGHTER AND THE VEHICLE SUDDENLY LOST CONTROL. WHEN THE VEHICLE LOST CONTROL IT BEGAN TO SLIDE AND THEN BEGAN BRAKING AS NORMAL AGAIN. THE FAILURE OCCURRED WHENEVER HEAVY PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE VEHICLE WAS FUNCTIONING PROPERLY. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 9,500.
Fuel System, Gasoline
Filed Oct 20, 20106,000 milesCA
TL*THE CONTACT OWNS A 2010 LEXUS HS250. THE VEHICLE WAS REPAIRED FOR RECALL 10V285000 (FUEL SYSTEM, GASOLINE: STORAGE). WHEN THE CONTACT RECEIVED THE VEHICLE BACK AND WAS DRIVING APPROXIMATELY 65 MPH, HE HEARD A RATTLE FROM UNDER THE VEHICLE. ONE WEEK LATER, HE COULD NO LONGER HEAR THE RATTLING. HE THEN NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD TO TIGHTEN THE GAS CAP. THE FAILURE CONTINUED WHERE THE DEALER STATED THAT THE GAS CAP STILL WAS NOT TIGHTENED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 9,500.
Vehicle Speed Control
Filed Oct 14, 20106,300 milesFL
TL*THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. WHILE THE VEHICLE WAS STOPPED AND THE CONTACT HAD HER FOOT ON THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT APPLIED THE BRAKES WITH EXTREME FORCE TO STOP THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. WHENEVER IT RAINED, THE VEHICLE SLID WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT AN ENGINEER WOULD INSPECT THE VEHICLE MID-OCTOBER 2010. THE VEHICLE HAD NOT BEEN REPAIRED. THE FIALURE MILEAGE WAS APPROXIMATELY 6,300 AND THE CURRENT MILEAGE WAS 9,316.
Power Train
Filed Sep 20, 2010CA
MY LEXUS HS250H PERIODICALLY LUNGES FORWARD WHEN I'M AT A COMPLETE STOP. THIS LUNGING OCCURS WHEN THE VEHICLE IS IN DRIVE WHILE USING THE FOOT-BREAK (SUCH AS AT A STOP LIGHT). IT ALSO OCCURS WHEN IN PARK WITH THE EMERGENCY BREAK ON. THE LUNGING HAS ALSO OCCURRED WHEN I'VE STARTED THE VEHICLE AND HAVE SAT IDLE (IN PARK WITH THE EMERGENCY BREAK ON) FOR A FEW MOMENTS BEFORE PUTTING THE CAR IN GEAR. INITIALLY I THOUGHT IT WAS MOVEMENT CAUSED BY THE GAS ENGINE AUTOMATICALLY SHUTTING OFF, BUT HAVE RULED THIS OUT AFTER PAYING CLOSE ATTENTION TO EACH INCIDENT. I HAVE TAKEN THE CAR IN TO THE DEALERSHIP FOR THIS ISSUE. THIS ISSUE HAS BEEN OCCURRING WEEKLY, FOR MONTHS-SOMETIMES THE LUNGE IS MORE FORCEFUL THAN OTHER TIMES. I'M INDICATING TODAY'S DATE AS THE INCIDENT DATE AS THIS IS THE DATE I'VE TAKEN THE VEHICLE IN TO THE DEALERSHIP. *TR
Vehicle Speed Control
Filed Jul 8, 20101,200 milesNJ
ON 4 SEPARATE OCCASIONS- 2 TIMES EACH FOR 2 DIFFERENT DRIVERS, OCCURRING ABOUT EVERY 1200 MILES, OUR LEXUS HS250H ACCELERATED DURING A STOPPED OR BRAKING SITUATION. WE BROUGHT IT TO THE DEALER AND CONTACTED LEXUS CUSTOMER SERVICE. THE RESPONSE: [THERE IS NOTHING WRONG AND THE VEHICLE IS OPERATING NORMALLY. YOU ARE EITHER USING THE ACCELERATOR AND BRAKE AT SAME TIME OR JUST EXPERIENCING THE GAS ENGINE STARTING UP WHICH IS GIVING YOU THE SENSATION OF MOVING WHEN YOU ACTUALLY AREN'T MOVING. THIS SENSATION IS NORMAL FOR BOTH PRIUSES AND HS 250 MODELS.] I CAN USUALLY TELL WHEN THE GAS ENGINE FIRES UP AND THE SENSATION IS DEFINITELY DIFFERENT THAN THE SCARY PROBLEM WE ARE HAVING. WHEN ASKED WHAT TO DO IF THIS CAUSES AN ACCIDENT THE RESPONSE WAS: [CONTACT YOUR INSURANCE COMPANY]. CLEARLY LEXUS HAS NO INTENTION OF ADMITTING THAT THERE'S ANYTHING WRONG. NO SALESPERSON INFORMED US THAT THE NORMAL OPERATION OF THE CAR INCLUDES SUDDEN ACCELERATION OR THE "SENSATION" OF IT. TWO INCIDENTS CAUSED MY WIFE TO SLAM ON THE BRAKE IN BUMPER TO BUMPER TRAFFIC TO AVOID HITTING THE CAR`IN FRONT AND ONE INCIDENT CAUSED ME TO HIT AN OBJECT IN MY GARAGE. *TR
Service Brakes, Electric
Filed Jul 1, 20104,600 milesNJ
I HAVE A LEXUS HS250H YEAR 2010. WHEN YOU GO OVER A SERIES OF BUMPS OR RAILROAD TRACKS AT ABOUT 40MPH WHILE HITTING THE BRAKES TO SLOW UP THE BRAKES FAIL. EVEN WITH MY FOOT STILL ON THE BRAKE PEDAL THE BRAKES FAIL AND I HAVE TO RELEASE MY FOOT OFF THE BRAKES ANDPRESS DOWN AGAIN. I HAVE HAD THE CAR BACK AT 1,000 2,500 AND 5,000 AND COMPLAINED ABOUT IT EACH TIME AND WAS TOLD THE FIRST TWO TIMES THAT IT WAS FIXED. WELL THE LAST TIME IN WHEN I TOLD THEM AGAIN ABOUT IT THE DEALER SAID WHEN I WAS LEAVING AND ASKED IF THEY FIXED THE BRAKES HE SAID "IT IS A CHARACTERISTIC OF THE HYBIRD CAR TO HAVE THE BRAKES REACT LIKE THAT". WELL IT IS NOT SAFE LIKE THAT. GET ONE AND TRY GOING FAST OVER A SERIES OF HOLES OR BUMPS OR ROUGH RAILROAD TRACKS AND PUT THE BRAKES ON JUST BEFORE YOU HIT THEM AND THE BRAKES RELEASE EVEN WITH YOUR FOOT STILL ON THE BRAKE PEDAL. *TR
Complaints 1-50 of 70, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 5, 2013. Source: NHTSA Office of Defects Investigation.