2023 Kia Sportage complaints

Vin number is [XXX], 2023 Kia Sportage x-line got engine stop suddenly on the load. The date was 6/21/2023 9:30am. After driving 1 miles. The pictures was in the parking lot when I turn the engine, also I got recall service yesterday 6/20/2023 9am-12pm INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2023 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V410000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The screen flashes will completely go blank.

My vehicle intermittently starts with the blind spot warning, lane departure warning, rear cross traffic warning (and rearview camera), defoggers, and AC/heat not functioning. When this happens, the temperature control knobs are hardly visible and the car will flash “Battery Discharge Warning” on the display screen for several seconds. An error code also appears in the Kia App when this issue happens. The error code immediately goes to history error codes so the dealership service center has not yet spent time to investigate the issue. The car has been to the dealership twice and the service advisor has witnessed the issue.

The touch-screen display, sometimes called the infotainment center, is blank and does not turn on. This prevents me from using any of the cars cameras to monitor for collision purposes. Dealership has no idea what the problem is.

Please answer these questions using my words What component or system failed or malfunctioned, and is it available for inspection upon request? I was unable to accelerate the gas pedal after the car started bouncing up and down and smelling mid driving. How was your safety or the safety of others put at risk? I was on a major road at the time this occurred. Thankfully the time of day was in my side. If this was a few hours later there would have been a collision as I was in a main lane and had to veer to a turning lane. I am frightened every time I’m in the car now. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer ship has confirmed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Just the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, the warning came on after it happened.

The windshield from passenger side to center spiderweb crack. It looks to originate in frame of car. Nothing hit windshield. I see a few others having same problem

On the morning of May 16 2023 while making a turn at 17 th Avenue and Bayshore Drive my car continued to accelerate in spite of me trying to brake. I was projected into a stone wall and knew I was going to crash . I crashed into the wall,all my airbags were deployed and the car smelled like smoke. My accelerator got stuck and was sideways .I was unable to get out of the car from inside but a Good Samaritan had opened the door from the outside and I crawled under the airbags and got out . The car did not go on fire but was still on when I was able to then turn it off . Police were called and I was checked at the hospital .

The contact owns a 2023 Kia Sportage. The contact stated that while driving at various speeds, the automatic emergency brake (AEB) system engaged erroneously with an audible warning chime. The vehicle was taken to the dealer on two separate occasions; however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and a review was conducted; however, the manufacturer had not provided any assistance. Recently, the contact stated that vehicle had started to wobble while driving 75 MPH, without warning. The vehicle was not repaired. The failure mileage was approximately 15,500. The contact stated that the dealership mechanic was able to replicate the issue and confirm the problem. The contact stated the vehicle slammed on brakes a total of 3 times and currently at the dealer.

The driver seatbelt buckle does not stay buckled in. It is not attaching correctly. I have to push in the red button and then put the buckle in. Sometimes this will secure, other times I have to repeat the steps or it will come out while I am driving. I am concerned that if there was an accident the accident would not work correctly. I called to schedule an appointment and the dealership was also concerned. They checked recalls and there are none. They are unable to get my vehicle looked at until the end of June which is almost a month away.

Engine oil has gotten very low to the point of the low oil light alert shows on dashboard. This incident has occurred 3 times since we’ve bought the vehicle new in October of 2022. The vehicle has 3,500 miles on it.

Low oil indicator light came on at 15k miles. Tried to lock doors with key fob but could not. Had to open doors using key after popping off door handle. Put key in ignition but when turning car off and taking key out of ignition vehicle kept running and did not turn off for 15 minutes. Finally turned off on its own. Had vehicle towed by Kia to Kia of Groton CT.

A few months after I got the car all of the warning lights randomly came on and I had to turn jt off and on and they went away. Since then around Nov 22 it has happened about 25 times or more and is happening more frequently lately. I called kia and they said they hadn't heard anything yet bc of it being so new. Also the brake assist for Collison is VERY dangerous. You can be a car length and more away and it will take the brake out from my foot and slam on the brakes and about throw me through the windshield with my seat belt on. This has happened too many times and has hurt my chest. I turned it off and it has still done it. Another thing, the lane assistance tries to take the wheel away from you and will jerk the car one way or the other which is scary. Please look into these!!

My warning light & description for check AWD/4WD started coming on after the first road trip. It then came on everytime I drove the vehicle. Now the dealership service department is dealing with the main KIA maintenance to determine why the light comes on every time the vehicle is driven, even half a mile.

Jack Daniels Kia, Fairlawn, NJ. The following Kia Sportage door lock failure is not being fixed. I bought a brand New Car on 4-10-2023. My VIN 5XYK33AF9*** I purchased my new 2023 Kia Sportage on 4-10-2023. Unfortunately, the day I drove home after the purchase, the door locks didn't work. The door lock lights blinked but didn't lock or unlock the car doors. I also could not manually lock the car from the inside. Sales said I should keep the car in my garage. However, the service depart said it could be at least 3 months or more before they could check the vehicle to fix the door locks because Kia Motors had something to do with the manufactures computer. HEY!! I just bought a brand new car. Unfortunately, I can't get a straight answer from Jack Daniels Kia's service dept. At least a solution that I understand or makes sense. A Brand new car malfunction should be a #1 repair priority. Unfortunately, at Jack Daniels Kia Service, it's not.

I have had several problems with the windshield of my Kia Sportage. First off, it has a terrible glare or distortion while driving at night. I think it has to do with the elements inside the windshield. Secondly, the windshield cracks with even the slightest hit from anything on the road. I have had my car for 5 months and have received 6 chips to my windshield. Two of them happened when another vehicle was driving the opposite direction down the road. Three of them happened when I didn’t have a car or anything anywhere around me. One of them happened when an 18 wheeler was driving next to me with no other cars around. I’ve seen in the Kia Groups several other owners are complaining of the same problems. I don’t think these Windshields are safe.

Highway driving assistant will bias vehicle to the right side even when passing on left on multi lane freeway. Creates a close encounter with vehicles in right lane as there is no distance between mirrors and results in side collision with no alert. Lane keep will erratically pull the steering wheel from your hands when lines on right or left disappear e.g. ramps on freeways. Can result in a crash or collision and us very easy to notice. No results back from Kia or concerns to fix. Returned car saying no issues.

Display screens will periodically reboot while driving. Left screen containing vehicle speed and information will come back with limited functionality after a minute or two. All safety features and cruise control as well as right media screen will not be operational till you pull over and reset them. Cruise control will turn off while driving also resulting in a possible rear collision in busy traffic. Problem is intermittent and unable to be diagnosed by Kia still awaiting resolution. Primarily happens on longer trips greater than 50 miles. Have been told by other dealers besides my primary dealer that this is a known issue that there is no resolution for by Kia.

Engine lost compression with around 8K miles on it.

I was driving to work and suddenly my front windshield cracked. Not only did it crack, but it scared me as it sounded like a shotgun had gone off.

VEHICLE HAS LESS THAN 500 MILES AND WINDSHIELD AND SURROUNDING AREA IS CRACKING AND SNAPPING. AT FIRST IT WAS ONLYWHEN WINDSHIELD GOT WARM WHEN DRIVING ON WHEN STOPPED AND THE SUN BEAT ON THE WINDSHIELD. NOW IT IS CRACKING AND SNAPPING MORE IT IS HAPPENING PARKED OR DRIVING. IT IS FRIGHTENING AND SCARY.

The rubber piece on the arc above the wheel popped off while I was driving. It got caught under the car damaging the under carriage. I was going about 40mph and close to my destination to pull over. If I had been going at a higher speed, or there were other cars around me, or I was on a highway this could have been much worse. I don't know how a car part just comes off like this

The car is currently in the shop at Jim Shorkey Gainesville Kia and is available for inspection. They have contacted me to tell me the transmission/engine failed. I was driving on interstate when I suddenly lost the ability to accelerate and was forced to get off of the highway. After coming to a complete stop I pressed on the gas pedal but the car would still not accelerate. I tried putting into park and back into drive and that did not work. I tried putting it into manual mode and it did go forward but every gear change was loud, jerky, and rough. I was able to make to my next complete stop in a left turning lane to cross a two lane busy highway that is coming downhill towards me at an intersection that does not have a traffic signal. However the car was stuck in gear 5. I was the first car in line. At this point I put other cars in danger as they swerved back into the high way to get around me into the intersection to make that left turn across busy highway. I turned the car completely off and after a minute turned it back on. I put in drive, waited until I couldn't see any cars coming down the hill and I pressed the gas pedal to test. It jerked forward and I managed to get across the highway as it shifted into the second gear it jerked violently and made a loud popping noise and there after every single gear change was loud and jerky. Thank God I did not lose the ability to accelerate in that left turn because those cars are coming at 70+ miles per hour Down that hill or

Vehicle first felt like the tire was flat when turning. After parking and restarting the vehicle the vehicle seemed to hesitate to stay started. The check engine light came on the next day. After taking the vehicle in they said the injector was bad. Replacing it did not fix the problem. I am not waiting on approval to replace the engine at 20,000 miles.

We purchased a new 2023 Kia Sportage a month ago (January). There are several issues we’ve encountered. One week after purchase, the doors on the vehicle would lock on it’s own and we weren’t able to unlock them. The key fob nor trying to unlock the doors manually would not work. At times, we weren’t able to lock or unlock the doors and had to do it remotely from the Kia app on the phone. I spoke with the salesperson and manager from the dealership on two separate occasions. I was told to change the batteries in the key fobs, but the problem continues. The second issue is that we noticed the back seat on the driver’s side popped forward. At one point, the seatbelt warning would alarm when no one’s sitting there. The third problem is the airbag warning sign illuminating which started today. This is a major concern. The Kia service depart where we purchased the vehicle said it could be 3 months or more before they could check the vehicle. I called another dealership and they’re going to see service the vehicle next week.

Automatic wiper does not work in rain

Bought the Kia Sportage 2023 on Saturday January 14th, 2023 and took it back to dealership on Monday January 16th, 2023 with warning lights on the dash/infotainment center saying Check Lane Safety System, check Forward safety System, and Check Blind-Spot Safety system. Today is Friday January 20th, 2023 and finally got a call at 8:27am from Justin at the service department at Kia Gossett In TN. He said they are still working on it and the tech still has no idea what is wrong and they are working with Kia to try and fix the problem but are unable to give the car back in its current condition. Makes us nervous now to drive this car once we get it back.

The contact owns a 2023 Kia Sportage. The contact stated after his wife stopped at a traffic light, the vehicle accelerated independently and caused to crash the vehicle ahead of them. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50.

While driving on the engine turned off without warning The car stalled in the middle of traffic.

The battery dead without unannounced. I turn the vehicle off and later did not turn it on. I was on a cold night. The vehicle was stopped and turned off when I tried to turn it on again; did not turn it on.

Numerous times our AWD system has failed to work at all and reverts to standard FWD, even while actively driving down the highway in a blizzard! KIA has had it in the shop a minimum of three times for this same issue since we bought it earlier this summer. Now that winter has come it’s even more of a danger! The problem comes and goes and you never know when it will stop functioning.

I was driving to Christmas Eve service and heard a very loud explosion from the top of 2023 Kia Sportage. I then started hearing air coming from my panoramic sunroof. I pulled to the side of the road to inspect, and found that my sunroof had basically exploded.

It would be easier to explain to someone over the phone as there are a lot of details. Phone number is 8135177176 kia did look at it after when I went in for oil Change as I tried to get ahold of corporate. I tried to explain to police also. I have a screen shot on the original day where it shows in the Kia app that the problem was showing in the app at 10 am because it had not updated since then and it was around 10 pm.

On Aug 25th I was driving and the screens all shut off while driving, I didn't think anything of it, but a few hours later in ocala fl, cars had started breaking and slowing down, but then started again, but one lady had not started moving and I ended up hitting her I didn't have no warning telling me I was getting close to a car nor did it break at all like it's supposed to. It beeps when you park but now on dec 5 a truck cut me off and it I couldn't break fast enough but the car is equipped with safety features that aren't working and now I'm injured and they won't total my car because it's 2023, I don't feel safe driving a car I spent alot of money on and now I have no choice because I won't ever be able to get close to what the cars worth as a trade in.

This vehicle is equipped with an extended dual-screen display. Purchased in June 2023, two weeks after purchase, the right half of the display screen keeps on and off. This can be very distracting while driving, especially at night. The KIA car dealership "BUICK GMC KIA GREENBRIER" has been informed of the defect and has performed a diagnostic. They stated the entire assembly will have to be replaced.

For the two months I have had my car I have had problems with indicators going off on my dashboard warning to check various parts of the driver’s assistance system. I took it to the dealership three times and was told they cannot help because when they had the car for three days they didn’t have any problems and unless they get a code there wasn’t anything they could do. However, recently when it happened again I used the Kia Connect App on the dashboard to select the vehicle diagnostic, and it indicated there was a problem with the integrated breaking and body control system, lane assist, and airbags. It seems weird that the car itself is able to diagnose there is a problem but the dealership cannot. Also, the rear cross traffic control system has repeatedly come on when reversing causing my car to hard stops even though there is nothing behind my car. Then, yesterday when at a stop light the car stalled and a loud warning sound was blaring in the car. When I got the car working again the AC wouldn’t work for the rest of the trip. Each time there is a problem the problem will clear up after turning the car off for a period of time. But then the next day the problems will start back up randomly when the car is driving.

My husband and I own a 2023 KIA Sportage that was purchased on May 11th, 2022. The car has barely 1700 miles on it, and in mint condition. My husband and I were at a stoplight turning left when all of a sudden we heard a loud explosion, almost like a shotgun. It was so loud my husband and I could physically feel the loud gun shot, and truly scared us to the point where we thought it might have been a drive-by shooting. We didn’t notice any damage at first until we pulled over and saw the start of the panoramic sunroof (near the front windshield) shattered completely. There currently is no recall on this issue despite the hundreds of reports. I am unable to drive my car as the front windshield can crack/explode at any moment.

When traveling over the mountain when the sun is coming up or going down and it hits the windshield at an angle the wires for the heated windshield creates a rainbow across the windshield making the driver unable to tell where the lanes are or if there are vehicles in front of or merging. This has happened to me on 3 different occasions. I have not noticed it after the sun is already up. Just rising and setting.

One week after buying the brand new 2023 Kia Sportage, 6 warning signs popped up on the screen. They were to "Check the Forward Collision System," "Check the Bind Spot System," and 4 more of the safety features. In addition, the Check Engine light turning on, other warning signs were also highlighted in orange. Finally, when trying to move the car, I was not able to get the gear out of Park. This happened multiple times over 12 hours.

One week after purchasing the 2023 KIA Sportage EX, the airbag light came on. I took it to a local dealership who deemed the vehicle "unfit to drive" and kept it for 12 days. After 12 days, the vehicle was released to me and I was told the airbag issue had been resolved. However, a mere two days later, the airbag light came back again. I do not feel safe in this vehicle and have requested both the dealership and KIA to buy back the vehicle since it is brand new, but both have refused. After being told by the dealership that the vehicle was unsafe to drive when I took it in for the first time after the airbag light came on, I am afraid to drive the vehicle and will have to again take it back to the dealership but I will never feel safe in this vehicle.

Windshield began to crack when the vehicle had approximately 500 miles. The windshield does not show impact from a rock or any object. The crack was noticed when getting into the vehicle, the crack did not occur while driving. Within a week the windshield showed extensive cracking within a short period of time, thereby preventing repair. The crack began on driver side and runs all the way to the bottom passenger side.

Driving down the highway with my two kids and little brother in the back seat leaving vacation. Nobody is in front of us and we are not under an overpass. We all hear what we thought was a shotgun being shot at us. It ended up being the panoramic sunroof, quite literally exploding on my brand new vehicle. (mileage was at 3450 when it happened). The glass is pointing outwards NOT inwards. absolutely NOTHING hit my vehicle.

I purchased a brand new 2023 Kia Sportage X-Line March 23, 2022. When I turned the A/C on, very warm air was blowing from the vents even though A/C button was on and temperature was set to low meaning cold air. The air rapidly became burning hot to the point it would burn your hands when placed by the vents to test the air. I had to shut it off. Opening the windows did not help, the weather was in the 90’s, and summer had arrived!! It was like driving in a sauna trying to breath. I took it to the dealer, problem reproduced. Service contacted Kia engineers; they suggested replacing the AC HOSE-DISCHARGE. The part was extremely difficult to find but he was able to locate the only one available in the U.S. The part took a week to arrive and the install was done. Service called to tell me he discovered the original part that came with the vehicle (HOSE) had a leak at the top by the crimp and the replacement hose has a leak at the bottom by the crimp! A/C still does not work, only for burning hot air. Okay so now we have to order another HOSE and try again. THERE ARE NO HOSES AVAILBALE ANYWHERE IN THE US!!! THEY ARE ON BACKORDER FOR 4 TO 6 WEEKS OR MORE. Apparently I may not be the only one with this A/C problem and KIA might be trying to figure out how to resolve it with either a service announcement or a recall. The problem seems to be in the manufacturing of the hoses if brand new vehicles are shipped to the dealers this way. So my brand new car once again sits in the driveway

My airbag light has been on since I got my vehicle. The dealership said it is the front side impact sensor that is failing. If I were to get into an accident my front airbag would not deploy. The dealership has seen the light and confirmed the problem.