2016 Kia Soul complaints

2/17/23 Car was disabled on highway lost speed in the middle of traffic and could not go over 20MPH at dealership- it was confirmed that catalytic convertor went out. 2/23/23 Car CC was replaced picked it up and noticed weird sound from engine 2/24/23 Car returned to dealership 3/3/23 Dealership stated the engine was bad 3/13/23 We were informed that KIA would not cover the repairs and we had to pay $5700 4/3/23 Dealership called and said car was ready to be picked up Car has 78,000 miles on it and has been well maintained - we have all of the service records We understand there is a class action lawsuit where high exhaust gas temperatures may damage the catalytic convertor, resulting in abnormal engine combustion damaging the engine. We have been told that our engine did not qualify under the VIN number that we had. KIA has had known engine problems for over 12 years and we feel that the CC damaged the engine and this is what caused the failure. There were no warning signs, no smoke out of the exhaust etc We just keep getting the run around saying that our VIN was not part of the recall even though our engine had only 78,000 miles and it was very well maintained. Please let us know if we can get any help in paying for this huge expense

Catalytic converter issues. I've had to get it replaced several times already and still issues. car burns oil like crazy as well and I have had to add oil throughout the week. it's been this way since I bought it in 2018. 2016 Kia Soul +

Horne Kia in Gilbert Arizona tore down our engine and found it damaged beyond repair. We were told by the aforementioned dealership that the engine would need to be replaced. Kia has given our engine a 15 year / 150,000 mile warranty due to this nation wide Kia / Hyundai engine defect situation. Our vehicle has around 79,000 miles and is a 2016 model. Still Kia refuses to replace the engine. The safety problem that comes into play is that Kia is telling us to continue driving our vehicle until the engine completely freezes up. Kia is sending ours and many others vehicles back out on the road in this condition. These vehicles can break down at any time and create a possible incident that could be detrimental to the safety of the driver and others in the area.

The contact owns a 2016 Kia soul. The contact stated while driving 80 MPH with the cruise control feature engaged, the feature independently deactivated and the vehicle decelerated to 60 MPH. The contact stated that after the cruise control feature was disengaged the vehicle was veered to the side of the road. The contact then drove the vehicle 40 MPH back to the residence. The vehicle was then towed to a dealer where it was diagnosed that the steering angle sensor needed to be recalibrated. The vehicle was repaired but the failure reoccurred. The contact stated that the failure persisted, and the check engine warning light was illuminated. The vehicle was taken to another dealer; Hyman Bros Kia (11901 Midlothian Turnpike, Midlothian, VA 23113) where it was diagnosed that the vehicle was consuming an excessive amount of engine oil. The vehicle was not repaired. The contact stated that a quart of oil had to be added every other week. The manufacturer was notified of the failure. The failure mileage was approximately 57,000.

The vehicle contains a defect related to motor vehicle safety or does not comply with an applicable federal motor vehicle safety standard ENGINE REPLACED THRESHOLD REPLACED CATALITIC CONVERTER BLEW ECU COMPLETED AIRBAG WARNING DOES NOT CLEAR INACCURATELY REPORTED/ COMPLETED VEHICAL MALFUNCTIONING LOSS OF POWER

I have been having issues with oil consumption since early fall 2022. I am the sole owner of my Kia Soul Plus and have had multiple oil consumption tests performed. I found out I had an oil consumption problem when my car shut off WITHOUT WARNING on the highway. Luckily this happened around midnight when there wasn't a lot of traffic. I contacted the dealer and they did an oil consumption test, which it "passed" because the dipstick indicated there was still oil in the engine. After the first one, I started to monitor my car and it seems like a little past the 1k mark does the dipstick indicate there's no oil. I've done like 3 tests with the dealer, and I think the last one that was performed I think they put too much oil in it. I say this because when I checked the oil -- when the car sat for awhile to cool off-- there was oil past the fill line on the dipstick. When I asked about it, they made it seem like I invalidated the test because I simply checked the oil. I was also told to not check the oil when the car has been sitting. So now, I check it at different times; when it has and has not been sitting (when I get gas). What ended up happening was the guy just read the dipstick right there in front of me, said it was fine, topped of the oil and said I was good to go. I think they did this the second time as well but didn't think to check the oil level then. I also noticed oil stains/residue on my engine cover and asked the dealer about it, but received no answer. It seems

The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle started to stall. The vehicle was taken to the dealer for diagnostic test, and the dealer stated that the catalytic converter needed to be replaced, and that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 124,030.

I purchased my 2016 Kia Soul 11/25/22 and on 12/15/22 my check engine light came on getting off freeway. While driving the accelerator wasn’t catching speed could’ve go pass 20mph making loud noises like transmission was slipping. The dealer towed my car from my Job. Dealership gave me an tuneup oil change and replaced engine coils. 2/7/23 check engine light came again and my car couldn’t do 15mph again and service department stated a need a new engine and it’s covered under warranty but every Kia dealership states they can’t Maintence my car until months advance and they can’t give me a loaner if they can replace the engine so I been missing work due to my Kia running bad and I only had it since 11/22.

Engine knocking noise on acceleration

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle lost motive power. The vehicle was difficult to start and remained running at restarting. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the catalytic convertor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that the repair was not covered under recall and referred her to the NHTSA hotline for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 126,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving 45 MPH, the oil and check engine warning lights illuminated. The contact stated that he pulled over and checked the oil level and there was no oil in the engine. The vehicle was taken to the dealer where the contact was informed that the engine needed to be replaced after an oil consumption test was completed. The engine was not replaced as the dealer stated that it was not covered under the drivetrain warranty. The contact stated that the warranty was for 20 years or 200,000 miles as it covered the engine, transmission, transaxle, and other parts related to the drivetrain. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.

My car started making a ticking noise around 92k. I was afraid to drive it because of all the information id read on the KIA engines catching on fire. I had it towed to a local mechanic who wouldn't touch it and said I needed to bring it to the dealership because I'm still under warranty. I had my vehicle towed again which cost me over 400$ to a KIA dealership. They told me that the engine would need to be replaced but wouldnt tell me why. In fact they REFUSED to tell me why. After I demanded a diagnosis, they stopped responding to my calls.SIX WEEKS they held my vehicle hostage. I called Kia manufacturer customer service who made a call to them. The dealership tried every possible way they could to get out of fixing my engine. I went to the dealership to get something out of my vehicle but they denied me access. After I caught them doing something completely wrong (leaving my vehicle unlocked, keys in the ignition, and trashed on the inside) they decided they would fix my engine. I waited another 4 weeks for my engine to be replaced with a refurbished engine. They did not tell me it wasn't a BRAND NEW engine before they installed. Never even called me to tell me they were starting the work. The day they finished, I got a call demanding for me to pick it up or they would have it towed. Also, all 4 of my tires were "unrepairable and HAD to be replaced or I was in danger for my life if I drove it." I called kia customer service again. The dealership lied to me. They told kia cu

NHTSA - I own a 2016 Kia Soul that has a damaged failing engine; the problem is excessive oil consumption. This defect is causing motor oil to migrate into areas of the engine that it shouldn't be, thus inevitably causing a catastrophic failure; rendering the engine inoperable and irreparable. The oil pressure warning light came on only after the damage was done. Horne Kia in Gilbert Arizona, where I purchased the vehicle, has inspected it and found this to be true. However Horne Kia and Kia corporate will not repair or authorize repair, respectively. I was told to continue driving it until the engine is completely destroyed in order to have it repaired...WHAT. So I'm being told that the engine will definitely seize-up and fail leaving me stranded; this is a safety nightmare. What if I'm driving on a highway when this happens. What if the engine failure causes me to lose control of my vehicle and cause who knows what. This not only puts me at risk, it puts others driving around me at risk as well; not to mention passengers that may be in my vehicle. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2016 Kia Soul began having acceleration problems mid-December 2022, around 100k miles. I took my car to Kia Service and was told the ECU needed to be updated and that was most likely the cause of the problem. I received the update on 12/14/2022. My car drove a little better for two days but began experiencing the same acceleration issues. I couldn't go over 60 mph on the interstate. It also seemed to be burning gas fast. Although a diagnostic test was attempted twice, there were no findings since the engine light still hadn't come on. It wasn't until 2 months later, 2/11/2023, that my car stalled out on the interstate at 10:00pm at night. I had it towed to Kia and they confirmed the same thing that my reader did on 2/12/23: engine code P1326, knock sensor. On 2/16/23, Kia ran a diagnostic test and came up with the same code, however, they said it is my catalytic converter that needs to be replaced, for approximately $3100. I've read hundreds of reports at this point about the same issues, and they all say the catalytic converter ends up not being the fix or has to be replaced multiple times. It seems like Kia is just determined to not recall these vehicles even though they seem to be a huge safety & liability concern at this point.

The contact's son owns a 2016 Kia Soul. The contact stated while her son was driving 10 MPH, the vehicle lost power and would not exceed 2 MPH. The contact's son continued driving and pulled into a repair shop, where it was diagnosed that both catalytic converters had failed and needed to replaced. The vehicle was then towed to the dealer. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine And Engine Cooling), which she related to the failure. The dealer informed the contact that the recall remedy only included the Catalytic Overheating Protection Engine Control Unit logic software update. The manufacturer was notified of the failure and advised as the dealer. However, the recall remedy notes stated that the catalytic converter and the engine would also be replaced if they were damaged. The manufacturer informed the contact that the vehicle would be repaired under warranty. The vehicle was not repaired. The failure mileage was approximately 72,631.

KIA Soul had a malfunction with the Catalytic converter and a bad injector which damaged the pinions and the sparks plug of the vehicle causing thousands of dollars in repair.

The contact owns a 2016 Kia Soul. The contact stated while driving 50 MPH, the vehicle independently decelerated. The contact stated that the vehicle failed to accelerate as needed, with the check engine warning light illuminated. The contact was able to pull over on the side of the road. An independent mechanic diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was contacted but provided no assistance. The manufacturer was not contacted. The failure mileage was 155,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle stalled afterward while driving, with the check engine warning light illuminated. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where the dealer requested the oil change records. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000

Car is only a 2016 that has had issues since I bought it at 90k miles. It constantly required oil changes every other week. Paid in full the replacement of the catalytic convertor only for the engine to fail and the convertor be gummed up in less than 4 months

It been buckling at low speeds, acceleration is not consistance with how much gas I press. If I have the car at stop sign or red light. It completely stalls out with the battery and oil light comes on. This happen 5 times in a 40 minute drives it would have happen more if I didn't notice it was happening cause of the issue was going on at lower speeds. I notice the heat was higher, also was fumes coming into the car while on highway. There was a moment where the car started to stall on highway, but quickly regain. Very stressful and dangerous situation.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH, the vehicle inadvertently decelerated. The contact stated that several unknown warning lights were illuminated. The contact then noticed a white cloud of smoke coming from under the hood of the vehicle. The contact was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence where an independent mechanic was notified. Upon inspecting the vehicle, the mechanic determined that there was a hole in the engine block. The vehicle was then towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact stated that she received the Manufacturer’s Recall: FC176; however, the manufacturer was notified of the failure and informed the contact that the VIN was no longer applicable due to the contact’s failure to comply with the notice, and no further assistance was provided. The failure mileage was approximately 148,000.

1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.

Check engine light came on and I had it read. It came back as P050A - Cold Start Idle Air Control System Performance. I saw online that there is an existing service action fix: SERVICE ACTION: 1.6L GDI WITH MIL ON DTC P050A ECM LOGIC IMPROVEMENT (SA485). The dealership informed me that although my car is a 2016 Kia Soul it isn't part of this service action. However, seeing as how I am getting the check engine error code associated with this service action fix, I believe that my vehicle SHOULD be included.

The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.

Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.

The contact owns a 2016 Kia Soul. The contact stated while driving at an unknown speed, the vehicle was jerking. The contact stated that the vehicle lost motive power and stalled. The contact stated that the service engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the engine. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,000. Parts distribution disconnect.

I was driving on the Interstate, going about 65-70mph when my car make a "tick noise," I immediately noticed white smoke out the back, my car started to decelerate, and I could no longer accelerate when applying the gas. Luckily I was able to get over to the right shoulder and pull off on the side and stop. After taking it to my mechanic, he told me my engine was knocking and that Kia has all these recalls and class actions on these engines (for this EXACT issue) and that Kia extended their warranty for these vehicles to 150k. I take it to Kia and they tell me they won't cover it because I didn't get a KSDS software update. I bought this car Certified Pre-Owned from a Kia dealership. When a recall notice came through in 2019 I took it in to Kia to get it "fixed." Kia has been aware of this issue since at least 2018, so if this was such a problem, I'm not sure why it wasn't taken care of when I took my car in for the recall alert, which I believe was for the ECU update. The only other notice I received from Kia was a survey, not a recall! As you can see on the VIN profile that I have ZERO unrepaired recalls. I have maintained maintenance on my car: Oil changes, tire rotation, brake pad replacements, tire replacements, etc. For some reason, though, this oh so important software update for the the KSDS, which I've learned doesn't actually make their faulty engines....not faulty, seems to be their "get out of jail free card" to stick their customers with a faulty engine and a hig

The contact’s father owns a 2016 Kia Soul. The contact stated that while his father was driving at an undisclosed speed, the engine started to make a knocking sound. No warning lights were illuminated. The vehicle was hauled back to his father’s residence. The vehicle was then taken to an independent mechanic however, no diagnostic test was performed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,024.

We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, every time a semi drove by, the car was shaking. In addition, the only place available to change our tire was about to close. This issue has never happened before as we take care of our cars. We did not think about taking pictures of the tire, we were only thinking about getting to safety and continuing to our destination. An employee from FDOT named [XXX] stopped by our car to let us know there was a camera from their office right behind our car. We did not keep the tire as we did not know it was a requirement from Kumho to honor their warranty. We got the tires from the dealership we bought the car from. The dealership never mentioned Kumho's warranty. I learned about this requirement after I reached out to Kumho. Our car does not have a spare tire as most of car don't come with spare now days. We have a receipt from Costco to show the purchase of a new tire date 12-23-2022. Kumho will not honor the warranty as we don't have the tire and we have now been obligated to purchase 3 more tires for our safety. We don't feel safe with these remaining Kumho tires on our car. This experienced was

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.

On 12/27/22, was driving on highway in the evening, engine light illuminated and vehicle slowed down and unable to drive beyond 40mph. Was able to make it home safely, notified dealership on 12/28/22 and used AAA service for vehicle tow. Recv'd call from dealership on 1/3/22 that vehicle was inspected and was ready for pickup. Issue was code P1326 related to KSDS (knock sensor detection system) & connector rod bearings, so they did an ECU update & bearing clearance test. (While waiting for info I did online research & learned of the issue with KIA's GDI engine failures/fires). I asked dealer rep if the issue with my vehicle was related to this and was told yes, that this was the first step in Kia's protocol for the issue. I raised concern over driving the vehicle knowing that there is a possibility of engine failure or fire. He acknowledge the concern, but reiterated that this was all they would do for now. I asked for a copy of the repair/service protocol and was told he would try to get me one. Am scheduled to pick up vehicle in a few hours and am sure there will be more issues & concerns to follow.

The contact owns a 2016 Kia Soul. The contact stated while driving 40 MPH, the vehicle suddenly decelerated to 5 MPH. Additionally, there was smoke coming from underneath both sides of the vehicle. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The vehicle was then trailered to an independent mechanic where it was diagnosed that the catalytic converter was clogged and needed to be replaced. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 115,000. The contact stated that the failure mileage was 103,426. The vehicle has also been repaired.

Kia Soul Base 2016 owner took to repair under warranty on 12/02/22 for the second time the catalytic converter and oil change because the check engine light was on and a Kia technician update the codes. Today 12/22/22 the check engine light is on, driving in the highway it starts shaking and does not take acceleration it stalled without passing from 15mph putting my safety and the others at risk to cause an accident The power windows doesn't go up and when turn the steering wheel left or right the car is about to die and the breaks lights turn on and off working sometimes but flickering. The oil smells like gasoline and burns fast.

The contact owns a 2016 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated, and the vehicle went into LIMP Mode. The vehicle was taken to the dealer and the contact was informed that the catalytic converter was clogged and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 200,000.

Our car was sold to us not knowing about a recall. It was taken to a local Kia. The car dealership says they didn’t know. It’s already had a replaced catalytic converter and didn’t fix the problem. Our engine light, ABS light and a skidding light come on and off. No one will listen to us. We don’t know what to do next.

Catalytic converter failing on 2016 Kia soul. Was not part of the vin numbers for for original recalls. Has original catalytic converter

This issue happened with regular 3500 - 4000 mile oil changes. Oil burnt 100% away and the oil light indicator came on then and only when turning left. Filled oil back up. Oil Changed. Then oil burned away again. Same issue with oil light. This time the engine failed. The bearings are knocking and the engine needs replaced. Spoke with dealership, was told I should have got a software update and that would have placed a warranty on the motor. Never was I told, received mail or during an inspection was informed of needing a software update.

On Sept 19th I took my 2016 Kia Soul in for a Full Synthetic oil change, cabin filter and engine filter changed, brakes replaced, new tires, all fluids topped off, and allignment. My car was running perfect no issues. Approximately 11/15/2022 I thought I smelled oil burning but didn't think much about it because I've never had problems with my car. Oct 20th my oil light came on and I quickly stopped and found their was very little oil in my car. I called Tire Kingdom and they said put oil in it and bring it in, and I did as told. My car didn't seem to have power and I looked down and then all the various lights came on the dash and then a huge amount of smoke came from the engine fortunately I was able to get off this busy Hwy. I had my car towed home and put water in the radiator in which went straight to the engine. The water did not puddle under the car it went straight into the motor. This safety recall describes in detail what could happen and that's exactly what happened to me. The dealership has had my car for 8 days and will not tell me anything. I called Kia motors and made a complaint and they said they would call me but never did. It appears the dealership does not want to repair my non running car in which I'm still paying for. Its a mess!! I am so disappointed in KIA East dealership and Kia motors. Please help me with this matter. I do have the itemized reciept from Tire Kingdom.

The paint of the vehicle has just started to come off the car in chunks.

My car has a recall and a class action suit. I had my Kia serviced on Sept 19th, 2022 at Tire Kingdom, to include a full synthetic oil change, cabin filter replaced, engine filter replaced, new brakes, and tires. On Oct 18th as I drove into my home the oil light came on. I checked the oil and it was very low. I contacted Tire Kingdom and they said add oil and bring it in on Oct 21st 2022 at 10:00 AM. After buying oil, I was driving to Tire Kingdom. I entered Hwy 582 and in approx 2 to 3 miles all the gauges came on and the temperature gauge was on High. I immediately lost power and thankfully I was able to get off the highway as smoke completely blocked my visibility. It was cold and rainy and very dangerous as cars flew by me and my dog. Finally, the tow truck came. My vehicle is currently at Kia East in Orlando and they are charging me 250.00 to diagnose my car. My 2016 Kia Soul Vin number [XXX] has several recalls and a civil lawsuit. I have taken very good care of my car and this is very serious. I do not feel that I should be responsible for rebuilding or replacing my engine. The recall describes exactly what happened to my car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH, his wife heard a loud noise coming from the vehicle. The contact stated that the vehicle would not accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

I purchased my vehicle back in 2021 and I notice that the recall for the catalytic converter so I check my car reports and don’t see where it was replaced or service I recently went to get a check engine diagnostic and the code read p0420 which is problems with catalytic converter no one has been the owner of the vehicle since 2018 and I’m not sure if it was replace or replace incorrectly I shouldn’t be experiencing difficulties and I haven’t reached over 100,000 miles since the previous mileage @ the timing of the recall “fixture”

I began having oil consumption issues with my car in December 2020. I took my car in for inspection and the product improvement campaign that I was notified about. Since that time, I have had my car in the Kia shop numerous times for increasingly worse oil consumption issues. They always claim the oil consumption is fine, even though when I check it there is a problem. Now I am being told my catalytic converter is clogged, but my engine is fine and my oil consumption is acceptable. The catalytic converter is clogged because there is oil leaking through my exhaust system. No oil is ever leaking from my car because there is no leak; however, it is burning through my engine and exhaust. This is causing my car to lose power when driving, which is a safety concern for not only myself and my children, but other drivers as well. Kia is aware of the issue and refuses to acknowledge a problem at the local shop or at corporate offices. I am filing this complaint so that in the event of any serious bodily injury or death to myself, my family, or other passengers on the road there is documentation regarding their negligence in repairing their faulty vehicles. Also, their solution was for me to trade my car in for a new vehicle.

We purchased a 2016 Kia Soul in June 2022, in November 2022 while driving across a highway the engine started knocking, went into limp mood and suddenly stopped almost causing my daughter and her younger sibling to get in severe accident. We had it immediately towed to Edwards Kia in Council Bluffs to have a diagnostic test run, they came back and said it would cost us $8,834.02 for an engine rebuild/replacement and that our car was no longer under the extended warranty because PI2002B had not been done. They informed us that not having the update voids the extended warranty on the car, however we have not been notified as the new owners that this needed to be done. PI2002B is dated Aug 2020 and was revised in Jan 2021. H&H Kia of Omaha took possession of the car 28 Nov 2020 and had it in their possession until 17 Feb 2021. In that timeframe the notice was sent to the General Manager, Service Manager, Parts Manager, Service Advisors, Technicians and the Body Shop manager and it still was not performed by the Kia dealership. Because of this, the extended warranty that we should have been entitled to was invalidated. When we purchased the vehicle, the dealership did a 70 point inspection and ensured that there were no outstanding public recalls on the car before the sold it to us. I have attached all of the documentation from the dealership to include the Carfax report that stated H&H Kia had the vehicle from Nov 20-Feb 21. Kia dealerships have access to the Kia database and sh

Catalytic Converter kept getting hot, was at dealership for a recall on engine in May 2022, light kept coming on and off. October 3, 2022 broke down on freeway for the Catalytic took to mechanic spent $1200 for repair on Catalytic converter, oil and spark plugs, within a day kept burning oil, by Sunday, October 23, 2022 broke down on freeway again and engine fried and burned piston #2 - I have many receipts for oil changes every 3k miles, always keep car maintained and have a notebook for everything I have repaired. The headlights and brake lights went out a month ago and never did get the brake bar light replaced. The passenger window motor is shot and the airbag light is on. Currently, it's at the dealership parked and I am waiting for Corporate to give a go ahead to say it's a go to fix it, and I'm missing work and will loose my job without having a car. So I am asking why is my car not on the recall list if I am having the same issues as the recalled 2016 Kia Souls are having. I haven't had the car very long and I had a 2009 Kia Sportage LX that is still going over 330k miles it's way better than these Souls. They all need to be sent back to the dealership and destroyed. Shame on Kia Corporation for allowing these 2016 cars on the market and shame on the Dealership to sell me this car back in August 2019. People are out here struggling and only shows the Corporations stay strong and the little guys loose. What kind of crap is that? Why isn't my car on the VIN RECALL LIST?

The catalytic convertor overheated and the car stalled. The part is still on the car and is currently available for inspection. The overheating of the catalytic convertor was an extreme safety risk because the car stalled on the expressway during rush hour traffic. The posted speed limit was 55 mph. There was an extremely high potential for a crash to have happened. The check engine light came on right before the car stalled. Five minutes before it stalled, I heard a knocking noise from the engine. A similar event occurred on 1/20/2021. The car stalled as I was pulling out of my parking spot. The car was towed and the catalytic convertor was replaced on 1/21/2021. Both times the catalytic convertor was inspected by a certified mechanic.

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the steering wheel was shaking. There was no warning light illuminated. The contact stated that there was an abnormal cranking noise coming from the steering wheel. The contact took the vehicle to an independent mechanic where the failure was linked to NHTSA Campaign Number: 17V608000 (Steering). Neither the manufacturer nor the dealer was notified of the failure. The vehicle was not repaired. The failure mileage was 112,694.

The contact owns a 2016 Kia Soul. The contact stated that while driving on the highway at approximately 70mph the engine failed without warning. The contact was able to pull over to the side of the highway. When attempting to restart the vehicle the check engine light, oil change indicator light, and battery lights were illuminated on the dash. At this time thick, gray smoke quickly engulfed the vehicle and immediate surrounding area. The contact was able to safely escape the vehicle. The vehicle was towed to the dealership and diagnosed with severe rod knock damage and missing piston. The dealership initially denied the claim due to “negligence” to respond to a recall notice which the contact attributes to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact did not receive a recall notice or contact from the dealer or manufacturer regarding this recall. The contact also stated that the vehicle was serviced at the same Kia dealership a few months prior and upon investigation found that the manufacturer and dealership were aware of the recall at that time and were required to perform repairs on all vehicles brought in for service but failed to perform the required software update. The manufacturer granted a one time goodwill engine replacement using PI2002 parts but denied all other costs and repairs attributed with the engine failure and the above mentioned recall. The failure mileage was 74,113. Photos and videos of the vehicle dash and engine s

Excessive oil burning engine stalled on the highway wont accelerate

The contact owns a 2016 Kia Soul. The contact stated while driving 65 MPH, the vehicle lost motive power and stalled without warning. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 100,000.