Page 5 of 19 · complaints 201–250 of 902

2015 Kia Soul complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Seat BeltsCrash1 injured
Filed Jul 17, 202380,000 milesKY

The contact owns a 2015 Kia Soul. The contact stated that while her son was driving at 30 MPH, after becoming briefly distracted, the vehicle ahead dramatically reduced speeds, and as a result, he collided with the rear of that vehicle. After this, the seat belt failed to restrain him, and he hit his head on the windshield, causing him to lose consciousness. The force of the impact forced the vehicle off the road and into a ditch, where it came to rest after colliding with a tree, at which point the air bags deployed. No warning lights were illuminated on the instrument panel. The vehicle was towed to a tow yard, where it remains. A police report was filed, and injuries were reported. The driver was transported to an area hospital, treated for a concussion, and held in the ER for observation. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

Engine
Filed Jul 13, 202399,500 milesCA

The contact owns a 2015 Kia Soul. The contact stated while driving 45 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated the vehicle started shaking and inadvertently lost motive power. The contact stated that the vehicle restarted and driven to the dealer to be diagnosed. The contact was notified of the catalytic converter failure and excessive oil consumption. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact stated that there was an unknown recall for the failure however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,500.

Engine
Filed Jul 5, 2023HI

NHTSA RECALL FOR REFERENCE NUMBER 19V120000. ENGINE AND ENGINE COOLING EXHAUST SYSTEM: EMISSION CONTROL: CATALYTIC CONVERTOR AND MY KIA SOUL 2015 DID NOT HAVE THIS CHANGED OUT. KIA IS SAYING THAT IS IS NOT A RECALL BUT THIS ISSUE IS A RECALL BECAUSE IF MY CAR BLOWS UP AND SOME ONE DIES I AM SUEING KIA FOR THIS ISSUE/

Engine
Filed Jun 30, 2023GA

Yes before my car went to limp mode on the interstate it stalled several times and had a flashing gear wrench sign flash several times .I looked for recalls after telling the dealership what happened,and all the did we was update the flash on the ECU . I had a local manager from midas in Decatur tell me that this 2015 model 1.6 liter engine were catching fire from an intake manifold malfunction to the engine and out the exhaust system . I really feel like the dealership should of replaced all of this or gave a total new replacement vehicle and or replaced my engine. They fixed nothing but charged me over 2 thousand dollars to fix the check engine light repair that didn't come on until they flashed my ECU . My vehicle still stalls and makes a funny loud rattling noise every time it starts to ingage in driving or downshifting as I decrease my speed to come to a complete stop . It uses more oil and gets hotter than any other vehicle I've ever owned. I really need this investigated and would like to be reimbursed for the pain and agony of this whole vehicle buyimg.experience.the kia corporate office actually sent me am extended warranty for 150 thousand miles but to be honest I don't think this motor has that much life in it because of the prior damage done by the 3 recalls . Thanks sincerely please help .

Service Brakes, Hydraulic › Power Assist › Hydraulic › Hoses, Lines/Piping, and Fittings
Filed Jun 26, 2023NY

2015 KIA SOUL- Email and complaint forwarded from the division of consumer protection of the state of New York on behalf of consumer. Consumer states: "The brake lines rotted away and failed . Kia has already recalled a different model vehicle for the same problem. Dealer had another Kia Soul in the shop for the same problem. KIA SOUL has a severe brake line rot problem in upstate New York. We could have been killed because of this catastrophic brake failure. I asked KIA if they were going to recall this model for this problem and they failed to answer." Consumer is requesting recall on this model vehicle for defective brake lines and reimbursed for the repair expense.

Engine
Filed Jun 26, 2023KY

Catalytic Converter problem

Engine
Filed Jun 16, 2023MO

My 2015 Kia Soul Plus 2.0L at 97,400 miles has had the catalytic converter fail. This is the exact same problem for the recall of 2015 Kia Soul 1.6L. I have additional engine issues, which the dealership denies are under warranty or engine recall. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.

Engine
Filed Jun 13, 2023MN

This would be the third time of car breaking down without any warning. When there is a problem with the car there is never no indication that there are any problems. No warning lights, no nothing car just breaks down.

Engine
Filed Jun 7, 2023TX

Engine burning oil so much that it destroys the catalytic converter leaving me stranded middle of a highway.

Exterior Lighting
Filed Jun 7, 2023FL

I would like to report that my 93,632 2015 Kia Soul headlights flicker. The headlights (both) even go out for seconds and then they come back at the same time. It's an electrical issue, not a matter of changing the bulbs. I contacted Kia Motors to report this and check if there are recalls or extended warranty on this issue and they said no. There are plenty of other users on online forums reporting this same issue. Maybe it's time to investigate if this is a defect since from what other users described, is the same situation as with my own car headlights. Sounds very dangerous having a vehicle losing the headlights suddenly on a highway, I spoke with 2 CSR from Kia on 6/7/23 regarding the headlights and none of them were interested in this specific matter.

Service Brakes
Filed Jun 2, 2023IL

I have TWO 2015 Kia Soul's with advanced corrosion on the rear brake lines. One vehicle has already been repaired after a line failed while driving the vehicle on the highway. Luckily I was able to get it to a shop without incident and get them repaired. There was a large pool of brake fluid left where it was parked for a short time and the brake pressure was almost zero when arriving at the shop. I did retain the old brake lines which can be available for inspection if necessary. The other vehicle has not been repaired yet but will need to be done soon. I would like to see some action taken against Kia on these vehicles. Other models have had service campaigns issued for similar issues but not the Soul.

Engine
Filed Jun 2, 2023125,594 milesSC

My vehicle is a 2015 Kia Soul. I went to a local auto repair shop, at around March 2023, for the check engine warning light being on, which then revealed the P420 code of a defective catalytic converter. No malfunctions or incidents have occurred, while my vehicle had the defective catalytic converter. I notified the closest Kia dealer of the failure and I was informed that my vehicle was not included in the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was contacted and made aware of the failure, but no assistance was offered in answering why there are no open recalls under my vehicle’s VIN. My vehicle was repaired and returned to me, but no recall eligibility meant the catalytic converter replacement was payed out-of-pocket. The failure mileage was approximately 126,000.

Engine
Filed Jun 1, 2023123,000 milesLA

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, an abnormal, rattling sound was coming from the vehicle. There was no warning light illuminated. The failure persisted, and the vehicle failed to start after several attempts. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 123,000.

Power Train
Filed May 31, 2023CA

The contact owns a 2015 Kia Soul. The contact stated that upon research, he became aware that the VIN was included in NHTSA Campaign Number: 20V389000 (Power Train, Electrical System) and 23V218000 (Electrical System) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Unknown or Other
Filed May 19, 2023NJ

The catalytic converter has failed. Even though I got the software update to the converter for the recall, the converter still needs replacement.

Power Train
Filed May 10, 202377,000 milesCA

The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, the vehicle lost motive power and stalled. The contact shifted the vehicle into park and restarted the vehicle, and the vehicle started operating normally. The vehicle was taken to the dealer and the mechanic stated that the battery needed to be replaced. The battery was replaced but the failure reoccurred. The vehicle was taken to the dealer once again and the crank shaft sensor was replaced but the failure reoccurred. The vehicle was taken to the dealer again, but no failure was found, and the contact was referred to the manufacturer. The manufacturer was contacted but no assistance was provided. The contact was referred to the NHTSA Hotline. The failure mileage was 77,000.

Engine
Filed May 9, 202392,000 milesOH

The contact owns a 2015 Kia Soul. The contact stated that when the ignition was turned to the off position, the engine was still running. Additionally, the contact stated that while inside her residence with the key, the vehicle erroneously started and move forward with no key in the ignition. The contact also stated that the brake pedal became stiff while depressed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

Engine
Filed May 8, 202377,000 milesFL

The contact owns a 2015 Kia Soul. The contact stated that while driving, the vehicle failed to exceed 60 MPH. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact was able to continue driving. The vehicle was taken to the mechanic who diagnosed that there was no engine oil in the vehicle due to excessive oil consumption. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V750000 (Engine) and referred the contact to the dealer. The vehicle was taken to the dealer, where the knock sensor was replaced. The dealer then added oil in the vehicle and completed the oil consumption test after the contact had driven 1,000 miles. The dealer informed the contact that the vehicle failed the oil consumption test because half of the oil that was added had been consumed. Upon performing the second oil consumption test after another 1,000 miles, the dealer informed the contact that the vehicle had passed the test. The contact stated that he was concerned and believed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.

Engine
Filed May 2, 2023GA

Excessive oil burning causing catalytic converted to be clogged and requiring relacement. No oil leaks, no warning lamps, messages; car is driving sluggish.

Engine
Filed May 1, 2023PA

At the inspection & emissions test on 01/10/2023, the vehicle failed with a P0420 cat code & Kia recommended I pay to replace the catalytic converter. The first P0420 was found in Aug '19 at an Auto Zone. The vehicle is available for inspection. My safety & those of others is at risk per the recall number 19V120 dated 04/12/19: "A defect has been identified which relates to motor vehicle safety. The defect may cause damage to the catalytic converter... If this condition occurs, you may hear knocking noise from the engine and/or the Malfunction Indicator Lamp (MIL) may illuminate. Kia will upgrade the Catalytic Overheating Protection (COP) logic in the Engine Control Unit (ECU) and if necessary replace the catalytic converter and/or engine at no cost to you." This Kia's ECU was upgraded on 04/24/19. About 3 months later, the check engine (CE) light illuminated. Auto Zone found a P0420 code but the Kia dealer found a P0455 & suggested the gas cap was not installed properly. They cleared the code and sent me away. The CE was back on Nov '19. An appointment with Kia on 01/14/20 revealed a P050A code which had no resolution. The dealer "reset engine adaptive values as per techline and released vehicle back" to me. I drove in stress, praying the vehicle doesn't catch fire since it was losing significant oil. I added additional quarts about 1500 miles after each oil change. After a while I got used to the CE being on. In August of '21, AutoZone found a P0420 diag code again. I didn'

Steering
Filed Apr 28, 20234,796 milesIL

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, there was a rattling noise heard in the front of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer to be repaired under NHTSA Campaign Number: 17V608000 (Steering). The vehicle was repaired; however, the contact stated that after the vehicle was returned, the steering, air bags, and an unknown warning light illuminated. The contact stated that the steering wheel became hot to the touch without the heated steering wheel function being activated. The vehicle was taken back to the dealer, where it was diagnosed that an oil change was needed, and the heated steering wheel fuse was removed. The manufacturer was not made aware of the failure. The failure mileage was 4,796.

Electrical System
Filed Apr 27, 2023OR

I bought this vehicle new (under 3k miles) from the dealer Kiefer Kia. The very next day I brought the car back as there were obvious problems with it immediately. The car would hesitate, almost as if it were about to die, while driving or even sitting at a light. When I took it in the repair person heard the problem but said "that's normal for a new car". I wanted to reopen the car but they said there were no returns. I came in 2 other times. On the 4th time they finally replaced the computer. It did nothing to fix the problem but from that time I had electrical problems. They denied the electrical problems. 2 more visits they replaced the computer again and some other recall. Both problems continued. I've had to replace the battery more than once a year. It still hesitates but covid happened and now I'm in a wheel chair and have problems getting around so brining it in is even more difficult. I don't trust any more repairs they're doing I just want my money back. I stopped driving it on the highway as I'm to afraid of the engine catching fire with how it eats oil. If I want to go out of town I have to rent a car!

Engine
Filed Apr 24, 2023RI

Engine failed in exact manner described in safety recall SC176, Kia refusing to cover engine under recall extended warranty.

Engine
Filed Apr 20, 202390,000 milesNM

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that the check engine, oil, and KSDS sensor warning lights were illuminated. The contact pulled over and was able to restart the vehicle; however, the vehicle was not responsive and shifted into LIMP Mode. The contact drove the vehicle to a dealer who determined that there were metal shavings in the oil pan. Additionally, there was and no oil in the engine. The mechanic related the failure to NHTSA Campaign Number: 20V750000 (Engine). The dealer refused to replace the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.

Fuel/Propulsion System
Filed Apr 11, 2023IL

Got an engine catalytic converter check engine light

EngineFire
Filed Apr 5, 2023GA

Driving down the road and the car caught fire for no reason

Engine
Filed Apr 5, 2023MO

My 2015 Kia Soul ! has been losing power upon acceleration for around 6 months now. We have had two different mechanic shops attempt repairs. First repair found a broken spark plug. Kia Soul continued to lose power upon acceleration and a second repair shop found a bent engine valve. All engine valves were repaired/replaced. After the engine valve repairs, around a month later, Kia Soul loses all power upon acceleration over 4,000 rpm or at an incline, absolutely no power when pressing the accelerator and this caused an instant safety issue for the owner/driver. The owner/driver was on the highway driving around 70 mph when the Kia Soul lost power and she had to maneuver onto the side of a busy highway three times to shut off the Kia Soul and re-start it to get power again. (Shutting off the vehicle and re-starting it temporarily fixes the power issue.) The owner/driver was almost hit by other cars twice trying to get to the side of the highway since there was absolutely no power and no way to accelerate. There were and are still no warning lights, no engine lights, no codes, absolutely nothing stating that anything is wrong with this Kia Soul. This Kia Soul also dumps 100% of its oil at random times. It will throw engine codes of O-ring 1 and 3 at random times not at the same time as the oil dumping. The owner has checked the oil level if the Kia Soul right before driving the vehicle and she has had the vehicle dump its oil during a drive and go into "limp mode" where it los

Engine
Filed Apr 5, 202367,000 milesMO

The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact was able to park on the side of the road before restarting the vehicle and continuing to drive 5 MPH to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.

Engine
Filed Apr 3, 2023NC

The engine keeps burning oil, and is clogging up the catalytic converter causing the car to lose power. The car can’t go above 50mph and cannot go up inclines without the rpm at around 5-6. It has been going on since April 2022 and I bought the car in November 2021 from Paramount Kia of Asheville @ 80,000miles. They have done 5 oil consumption tests and 2 overnight soaks which has still yet to fix the problem. The car needs a new engine, and catalytic converter which would be around $10,000. They sold me the car for $17,000 and I still owe $11,000.

Engine
Filed Apr 1, 2023OH

I have had several issues with my car. The check engine light is on, and now my traction control light comes on all the time now. When that happens my car won't tact. I had auto zone check out the check engine light, was told it was the catalytic converter. My mechanic changed my oil and told me to start checking my oil every 500 miles, that it was consuming oil. I paid Kia 170.00 to confirm what auto zone told me. So I average a quart of added oil every 750 to 1000 miles. I see no point in replacing the catalytic converter until we know what is going on with the engine. This started at 113,000 miles, my car has 127.000 now. I have talked to The dealership where I purchased my car, basically they can't help me unless my check engine light flashes and the speed cuts down to 40 miles an hour. My car is having the same issues that are described in recall (SC176) and (SC200). I would appreciate it if you could tell me if my car should have been in the recalls. Thank you for your time and assistance.

Engine
Filed Mar 31, 202377,424 milesUT

The contact owns a 2015 Kia Soul. The contact stated while driving 38 MPH, the vehicle lost motive power and stalled. The check engine warning light then illuminated. The vehicle was restarted and operated as needed. The vehicle was taken to the dealer to be diagnosed, and the dealer stated that the purge valve needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 77,424.

Electrical System › Ignition › Anti-theft › Immobilizer/Proximity › Key/Sender
Filed Mar 28, 2023TX

My car is susceptible to theft due to the fact, Kia did not place immobilizer unit in my 2015 Kia soul. I’m trying to find out where I go to get the software update on my vehicle so it doesn’t get stolen and I can’t find anywhere nobody’s contacted me from Kia please help me with this situation. thank you in advance for your time and consideration in this matter.

Engine
Filed Mar 28, 2023NY

Check engine light came on with a p0420 code. After checking the oil, I realized it have used 1.5quartz of oil since my last oil change about 2months ago. I have had this car for only a year and have kept up on maintenance as suggest by the manufacturer. I called the dealership and they say it's normal for kias to burn oil. In my opinion it doesn't see normal nor does it seem safe. They told me it is safe to drive and to bring it in for a suspected exhaust leak.

Engine
Filed Mar 27, 2023FL

Oil consumption problems

Engine
Filed Mar 21, 202336,000 milesTX

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that the malfunction indicator lamp (MIL) warning light was illuminated on March 19, 2023. The contact took the vehicle to an independent mechanic who was unable to determine the cause of the failure. The vehicle was not diagnosed. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 36,000.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Mar 13, 2023135,000 milesDE

The contact owns a 2015 Kia soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The contact stated that the vehicle was driven to an independent mechanic to be diagnosed. The mechanic determined that the vehicle had experienced failures with the oxygen sensor and catalytic converter. The contact stated that the vehicle was then diagnosed by another independent mechanic who confirmed the failure. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 135,000.

Engine
Filed Mar 12, 2023181,113 milesAR

My oil is burning and it's been changed several times and is BLACK the next day plus my electrical system is messed up

Engine
Filed Mar 11, 2023111,914 milesPA

Engine is not holding oil

Engine
Filed Mar 8, 2023133,000 milesNC

The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at highway speeds, an abnormal revving sound would emit from the vehicle as it hesitated upon depression of the accelerator pedal without warning. Despite the failure, her daughter managed to drive the vehicle home; the next day, the contact started the vehicle and experienced the same failure. The contact drove the vehicle to the dealer where it was diagnosed with a defective catalytic converter. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.

Engine
Filed Mar 2, 2023TX

While driving home from work late at night, the car just stopped without warning and would not start again. It was towed to the dealership where I was informed that there would be a $750 diagnostic fee, but that Kia would probably not replace the engine under warranty because the recall had not been taken care of. I am the second owner of the vehicle and bought it the same year that the recall was issued. Kia consumer affairs department states that it was sent to my address, but I did not receive the notification. I cannot afford to pay $750 to find out that I will not be reimbursed and I cannot afford to have the engine replaced in a car that is worth the value of the engine. I had just changed the oil and had a valve cover gasket replaced. There was no check engine light.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Mar 2, 202317,000 milesFL

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the dealer to be diagnosed. The contact was informed that piston #3 was damaged and that the catalytic convertor had failed. The contact was informed that the piston failed from not enough compression. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The contact was informed that due to the mileage the vehicle was not eligible to be repaired under recall and had to be repaired out-of-pocket. The failure mileage was approximately 177,000.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Feb 28, 2023176,000 milesFL

The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle failed to accelerate while driving. The check engine warning light was illuminated. The contact stated that an independent mechanic had previously replaced the catalytic converter on two separate occasions; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed that the catalytic converter needed to be replaced again. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,000.

Air BagsCrash1 injured
Filed Feb 24, 2023TX

I was involved in an accident where my 2015 Kia Soul was struck from the rear end at a high rate of speed, left the roadway, hit a concrete culver, became airborne, jumped/rolled across a driveway and went through two crosstie corner posts with no airbag deployment. My seat broke 3/4 of the way up due to impact. Unknown as to reason why airbags failed to deploy with frontal impacts and unknown as to component inspection as insurance took car away to auction. I feel that the failure of these items to deploy intensified the injuries I received in the wreck.

Power Train
Filed Feb 22, 2023PA

The engine in my car needs replacing. The dealership and KIA corporation refuse to complete oil consumption tests. I am driving a car that cannot be inspected or repaired. They told me literally I have to drive the car into the ground to get the engine replaced. This is dangerous and foolhardy. Corporations with faulty products that have warranties they refuse to honor are putting all people on the road at risk. Getting through to either the dealership or the corporation is almost impossible unless you have no job. Please help KIA owners who are put in this unconscionable position. I own my car outright, I wish I had more options other than losing my investment as a poor person. Thank you for whatever help you can provide. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

Steering
Filed Feb 21, 2023FL

We took our Kia Soul to a Kia Service shop Dec 2022 because the steering is making a clicking sound when the wheel is turned from the 11 o’clock to the 2 o’clock position. This condition is consistent with a Kia Safety Recall issued in November 2017, and has been confirmed by another source. We were told that by the dealership, Brandon Courtesy Kia in Florida that they would repair this dangerous steering issue for a cost of $1227.97 because they excluded it from the recall and warranty. Unfortunately we are on a fixed income, and are not able to pay for the steering to be repaired back to SAFE operating conditions. In addition, the dealership would not release the vehicle back to us unless we paid them $189.15 for a couple minute “Steering Inspection” which we were not told upfront that there would be a cost. The November 16, 2017, Important Safety Recall Notice states if the steering is not repaired the result may be “loss of steering and result in a crash.” This warning has us terrified because this dealership and Kia put profit in front of safety. We have not driven the car for 3 months fearing a severe crash and possible injury, including and up to death. We have been in constant contact with the dealership and the Kia Customer Care Center to try and resolve the Steering Safety concern with no luck. We have proposed a fair and reasonable settlement but continue to ignored . . . here is our ask to Kia . . . 1. Repair the Kia Soul steering back to a SAFE and normal operati

Engine
Filed Feb 17, 2023GA

Shucks was taken to Kia Country of Savannah for recall repairs. ECU update and seat belt cover repaired, however, I explained that car was burning oil (but not leaking) and engine was on and car was making a knocking sound. I had taken my car to a local mechanic while informed me that my car’s engine was bad. I even showed Pat Foran the printout that I was given. The local mechanic I found that I would qualify for the engine replacement based off of his inspection. So I took the car to Kia (barely made it because the car would not go over 60 mph. At Kia, I was told my car passed bearings test and that I would need to pay for a fuel consumption test to determine what was wrong with my car. I was told I would know if my car needed a new engine because it would sound like rocks in a milk carton, which it did but the folks at Kia said they drove it and didn’t hear anything. I find it very strange that my engine light was also off when I got the car back but 20 miles down the road, as I putted my way back home, it came back on. I feel this was there attempt to not fix the car, they were too busy trying to get me to trade it in because I only had 93000 miles on it at the time.

Engine
Filed Feb 12, 2023TX

Kia soul is burning oil it has 82k miles and I’ve already went through the oil consumption test once with dealer and they said it wasn’t loosing any more oil so I had a oil change done drove it the 3000 miles for next oil change and it was loan again I’m now back to do the oil consumption test again I don’t think I should have to do it The dealer just needs to put a new motor in car

Engine
Filed Feb 7, 2023IL

Engine light stays on, it’s says on the instrument that I used that it’s the catalyst converter but when you take it to the shop they can’t find anything wrong. Also my car shakes when pressing on the brakes.

Engine
Filed Feb 6, 2023138,489 milesLA

Vehicle began shuddering violently, with the check engine light alternating between blinking and staying lit. The oil light randomly lighting up for literally a fraction of a second despite oil levels in acceptable range. Excessive yet random consumption of oil. Severe loss of horsepower, especially upon acceleration from a dead stop. No/low compression on two cylinders. Catalytic converter needs replacing for 2nd time in 365 days. Safety Recalls not showing in system (VIN lookup), yet recently presented by dealership. Safety Recalls P12002B ECU Update KSDS 2.0L GDI, SA206 PS/EV Rear Center Seatbelt Cover, SC125 Pinion Plug Inspection Repair, & SC155 STR Gear Pinion Plug Group B. Some recalls not informed of in a timely manner. Kia Dealership & local muffler shop are the only ones to look at car. Kia Dealership stated didn't know what was wrong with Kia vehicle after a week of diagnostic testing, said to drive it elsewhere to have plugs, wires, packs & catalytic converter replaced, then return for further troubleshooting. Dealership continuing to "find" different reasons why vehicle isn't covered under extended warranty to replace engine. All issues confirmed by dealership & muffler shop, all warning lights remain on, driving vehicle as-is is a danger to self & other drivers due to engine stalling/random loss of power whilst turning, accelerating, etc. Safety Recalls not being presented in a timely manner could result in accidents and/or deaths.

Engine
Filed Feb 6, 2023SC

My 2015 Kia soul engine light won't stay off so I'm trying to see if it's under warranty or recall so I can get it fixed or trade it in. Please somebody contact as soon as possible. [XXX] [XXX] is my name INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Kia Soul → · Every Soul year → · How the figures are calculated →