Page 9 of 11 · complaints 401–450 of 516

2012 Kia Soul complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Engine
Filed Jun 20, 2018155,000 milesNY

VEHICLE AT 155000 MILES. DRIVING UP HILL ON A A ROAD I DRIVE EVERY DAY TO WORK. 0510, GOING 60 MPH AT 4000 RPMS UP THE HILL. SOUND/FELT ENGINE EXPLODE. PULLED TO THE SIDE OF THE ROAD TO INSPECT. OIL HAD LEAKED OUT AND COULD NOT SEE DAMAGE. GOT IT TOW HOME AND FOUND THAT A PISTON ROD HAD BROKE AND GONE THREW THE BOTTOM OF THE ENGINE PAN.

Electronic Stability Control (esc)
Filed May 17, 201881,000 milesWI

WAS DRIVING ON THE EXPRESS WAY BEHIND A SEMI. WHEN THE SEMI GOT OVER IN THE RIGHT LANE I ACCELERATED AND HERD A LOUD BANG AND DARK SMOKE STARTED COMING FROM MY ENGINE. IT SMELLED OFTEN AND IMPAIRED MY VISION. SEVERAL OF MY CAUSATION LIGHT ILLUMINATED AND I WAS STUCK AT 60 MPH MY CAR WOULD NOT ACCELERATE AND STOPPED WORKING. I GOT OVER IN THE RIGHT LANE SAFELY AND COASTED FOR ABOUT A MILE AND A HALF TO THE NEAREST EXIT. SOMETHING TOLD ME DO NOT PUT YOUR FOOT ON THE BRAKES OR YOU WILL BE IN SERIOUS TROUBLE. AS I GOT OF THE EXIT I STARTED TO BRAKE AND MY CAR STOPPED AND DIED.OIL WAS LEAKING OUT AND NOTHING WAS WORKING. I HAD TO GET PEOPLE TO PUSH ME OFF TO THE SIDE OF THE ROAD AND GET A TOW TO THE DEALERSHIP. THEY TOLD ME I HAD CATASTROPHIC ENGINE FAILURE. SO MY ENGINE FAILED ME AND I COULD HAVE BEEN KILLED. I DID RESEARCH AND THERE HAVE BEEN MANY KIA'S WITH RECALL AND VERY SIMILAR SITUATIONS AS MINE BUT NOT WITH MY MODEL CAR. I AM SURE THIS IS A MANUFACTURES ERROR AND I PRAY KIA DOES A RECALL TO PROTECT PEOPLE'S LIVES. *JS *JS

Electrical System
Filed May 16, 2018MD

CAR WOULD NOT START, IT WAS FOUND THAT THE WIRE COVERS AND WIRES WERE DISINIGRATED. IT WAS TAKEN TO SHOP AND REPAIRED. THEN TWO WEEKS LATER HAPPENED AGAIN, THEN AGAIN ON 5/10/18 THE CAR WOULD NOT START AGAIN. VEHICLE WAS TOWED TO SHOP AND MECHANIC HAD ADVISED THAT IT WAS THE SAME ISSUE BUT DIFFERENT LOCATION, THIS TIME WAS WORSE AND WAS TOLD THAT IF THE VEHICLE WOULD HAVE STARTED THAT IT WOULD HAVE POSSIBLY CAUGHT ON FIRE AND ENDANGERING THE SAFETY TO MYSELF AND OTHER OCCUPANTS. WAS ALSO INFORMED THAT KIA USES A SOY BASED PEANUT OIL COATING FOR THE WIRES. HE INFORMED THAT THIS WOULD ATTRACT ANIMALS. I HAVE SPENT OVER $900 FOR THESE REPAIRS. THE MECHANIC ADVISED THAT KIA IS AWARE OF THIS AND THERE ARE NO RECALLS AS FAR AS HE IS AWARE OF.

Steering
Filed May 10, 201878,000 milesFL

THE STEERING BECAME VERY LOOSE AND STARTED CLANKING WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION WHILE IN MOTION ON A CITY STREET TRAVELLING AT LESS THAN 40 MPH. THE CAR HAD LESS THAN 80K MILES ON IT AT THE TIME.

Steering
Filed May 8, 201825,000 milesFL

STEERING WHEEL COUPLER FAILURE. STEERING WHEEL MAKE CLUNKING NOISE WHEN TURNING IN EITHER DIRECTION.

Steering
Filed May 4, 201877,000 milesKY

I RECENTLY NOTICED WHEN STOPPED THAT THE STEERS NO WHEEL MAKES A CLUNKING SOUND WHEN STEER NO LEFT TO RIGHT AND BACK AGAIN AND HAS A LITTLE PLAY LIKE IT'S NOT CATCHING. ALSO I RECENTLY HAD BRAKE LIGHTS REPLACED AND IT QUICKLY BURNED OUT ON THE BOTTOM HALF OF THE DRIVERS SIDE BRAKE LIGHT.

Steering
Filed May 3, 201858,121 milesFL

AT 58,000 MILES THE SOUL STARTED TO MAKE A CREAKING SOUND WHEN TURNING WHEEL SHARPLY TO RIGHT OR LEFT. I TOOK IT IN TO KIA SERVICE AT KIA WEST IN ORLANDO. THEY DIAGNOSED THAT RACK AND PINION WAS DEFECTIVE AND HAD TO BE REPLACED = $997.09 (INCLUDING THE ALIGNMENT IT NEEDED AFTERWARDS) -- I KNOW THE 2013 KIA SOULS WERE RECALLED FOR SAFETY FOR THIS VERY SAME PROBLEM AND EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS - KIA HAS NOT RECALLED THE 2012 KIA SOUL FOR RACK AND PINION DEFECTS.

Steering
Filed Apr 11, 201867,000 milesLA

"CLUNKING" PLAY IN STEERING BEGAN RECENTLY WHICH IS REPORTEDLY FAILURE OF THE STEERING COUPLER.. KIA RECALLED 2014-26 TWICE AND THERE IS AN EXTENDED WARRANTY FOR REPLACEMENT OF OPTION 11-14 OPTIMA'S .. NOTHING FOR 2012 SOUL EXCEPT WEB PAGES OF COMPLAINTS OF SAME PROBLEM. CROSS REFERENCING THE PART NUMBERS SHOWS THAT ALL THESE VEHICLES, INCLUDING MODELS OUTSIDE THEIR RECALL, USE THE SAME PART YET KIA IS TELLING 2012 OWNERS TO PAY FOR IT OUT OF POCKET.. THIS SAFETY HAZARD AND A FAILURE BY THE MANUFACTURER THAT NEEDS TO BE ADDRESSED IMMEDIATELY.

Steering
Filed Apr 10, 201839,983 milesFL

WHEN STOPPED THE STEERING WHEEL MAKES A LOUD CLUNKING NOISE WHEN MOVE FROM RIGHT TO LEFT AND BACK.. WHILE DRIVING HAS A BACK AND FORTH CLUNKING MOVEMENT FELLING AS IF THE VEHICLE WAS BEING DRIVE OVER A ROAD LACED WITH SMALL BUMPS IN IT. IT WOULD APPEAR THAT THE MDPS FLEX COUPLING HAS DETERIORATED AND PRESENTS A MAJOR SAFETY ISSUE. THE 2014 KIA SOUL WAS RECALLED FOR THIS SAME PROBLEM.THIS IS A MAJOR LIFE THREATENING ISSUE.

Steering
Filed Apr 7, 201853 milesPR

FLEXIBLE COUPLING IS DAMAGED, STEERING WHEEL NOISY, RATTLING NOISE, WORRY ABOUT SAFETY STEERING MIGHT NOT WORK AND CAUSE ACCIDENT OR DEATH DUE TO MALFUNCTION. WENT TO DEALERSHIP AND TOLD ME IT WOULD COST $200.00 AND IT IS LIKELY THAT IT WOULD DO IT AGAIN. VERY DISAPPOINTED WITH KIA VEHICLES , DEFINITELY WOULD NEVER BUY A KIA VEHICLE AGAIN.

Steering
Filed Apr 7, 201840,000 milesFL

MY VEHICLE STARTED MAKING A CLUNKING/CLICKING SOUND FROM THE STEERING COLUMN AREA WHEN TURNING THE STEERING WHEEL RIGHT OR LEFT. THE NOISE/SOUND QUICKLY STARTED GETTING LOUDER IN A SHORT AMOUNT OF TIME/MILEAGE. THE STEERING ALSO STARTED GETTING LOOSER AS THE SOUND INCREASED. THIS OCCURRED BOTH WHILE SETTING STILL OR WHILE IN MOTION. THE REPAIR SHOP HAD TO REPLACE A FAULTY STEERING COUPLER (56315-2KOOOFFF) FOR ABOUT $225.00. AFTER THE REPLACEMENT THE SOUND/NOISE AND LOOSENESS ARE GONE.

Steering
Filed Mar 21, 201869,000 milesFL

STEERING NOISE CAUSED BE A BAD PIECE IN STEERING LINKAGE. PLASTIC PIECE WHICH MAKES STEERING LOOSE AND POSSIBLE LOSS OF STEERING. KIA ADMITTED TO ME IT'S A PROBLEM WHICH IS COMMON. BUT NOT COVERED BY WARRANTY AFTER 50.00 MILES. THIS IS A SAFETY ISSUE AND THEY ARE AWARE OF IT. IT DEMANDS A RECALL FOR SAFETY REASONS. IT ALSO IS ON HYUNDI PRODUCTS. SAFETY ISSUE! FACTORY AWARE OF DANGER! RECALL MANDATED!

Steering
Filed Mar 8, 201863,000 milesFL

KNOCKING SOUND WHEN TURNING STEERING WHEEL SLIGHTLY TO EITHER LEFT OR RIGHT. I WAS TOLD IT IS A BAD COUPLER WITHIN THE STEERING COLUMN THAT NEEDS TO BE REPLACED AND IT WILL PROBABLY BECOME A RECALL BECAUSE THE DEALERSHIP HAS HAD MANY CUSTOMERS WITH THE SAME ISSUE.

Steering
Filed Feb 26, 201836,780 milesTX

STEERING WHEEL LOOSE AND CLICKING WHILE DRIVING. FELT LOOSE WHILE STATIONERY. LOCAL AUTO SHOP REPLACED MDPS FLEX COUPLING. IT WAS TOTALLY WORN OUT. CAR HAD LESS THAN 37,000 MILES. APPARENTLY 2014 VEHICLES WERE RECALLED FOR THIS.

Steering
Filed Feb 20, 201879,795 milesTX

I AM SHY OF HITTING 80K MILES ON MY SOUL 79795 TO BE EXACT. I HAVE NOTICED THAT WITHIN THE PAST COUPLE OF WEEKS MY STEERING WHEEL HAS BEEN 'CLICKING' WHETHER IN A STATIONARY POSITION OR IN MOTION. HOW IS THERE NO RECALL OR TSB ON THIS AS I HAVE BEEN DOING MY RESEARCH AND THERE ARE NUMEROUS VEHICLES WITH THIS ISSUE! THIS IS AN ACCIDENT WAITING TO HAPPEN!! I HAVE YET TO TAKE IT TO THE DEALERSHIP BUT TO TOP IT OFF THE WARRANTY IS OUT. LOCAL MECHANICS WILL NOT ATTEMPT TO TOUCH IT! SOMEONE PLEASE START A RECALL OR A TSB!

Steering
Filed Feb 12, 2018FL

UPON DRIVING THERE IS A CLANKING NOISE COMING FROM STEERING WHEEL ADVISE BY MECHANIC THAT HE WAS AWARE OF THIS NOISE AND THAT TO CONTACT KIA AS THERE WAS A RECALL LOOKED UP AND ADVISED BY KIA NO. AFRAID TO DRIVE CAR AS IT SOUNDS THAT THE STEERING WHEEL IS GOING TO COME OFF

Structure › Body
Filed Feb 7, 201866,000 milesIN

12/28/17 PURCHASED CAR FROM KIA DEALERSHIP. 1/27/18 I WAS DRIVING APPROX 50 MPH DOWN A COUNTY ROAD AND THE DRIVERS SIDE WINDSHIELD PANELLING FLEW OFF. THE PASSENGER SIDE IS LOOSE AS WELL. I AM TOLD NO WAY TO SECURE PASSENGER SIDE IT JUST HAS TO BE REPLACED AS WELL. ALSO NOTICED A LOUD SCREECHING COMING FROM DRIVER SIDE EVERY TIME I APPLY THE BRAKE. 2/3/18 NEIGHBOR WAS DRIVING BEHIND ME DOWN A CITY STREET AND CALLED TO TELL ME REAR DRIVER SIDE TIRE APPEARED WOBBLY. 2/6/18 DEALERSHIP SAID BAD WHEEL BEARING AND REPLACED BUT STILL HAD NOT ORDERED PANELLING. ALSO SAID NOISE WAS FINE IT WAS JUST CAUSED BY METALLIC STRUCTURE OF BRAKES AND HAVE TO DEAL WITH IT. 2/7/18 THE STEREO WILL TURN ON BUT EVERYTHING IS BACK TO FACTORY PRESETS AND NO SOUND COMES OUT OF SPEAKERS.

Unknown or Other
Filed Feb 6, 201855,000 milesWI

BACKUP CAMERA STOPPED WORKING JUST OUT OF WARRANTY.

Steering
Filed Feb 6, 201861,000 milesFL

STEERING IS LOOSE AND MAKES CLUNK SOUND. CALLED KIA AND SAID NO RECALLS????? OUT OF WARRANTY. THIS IS A ACCIDENT WAITING TO HAPPEN.

Structure › BodyFire
Filed Feb 4, 201814,000 milesAZ

2012 KIA SOUL WITH LESS THAN 15,000 MILES ON IT SUDDENLY BURST INTO FLAMES AND THE CAR IS A TOTAL LOSS .

Steering
Filed Jan 31, 201849,000 milesFL

MY STEERING IS CLUNKY AND HAS A LOT OF MOVEMENT-PLAY I TOOK IT TO MY DEALER AND HE TOLD ME I HAVE TO REPLACE PARTS FOR MY CAR IS OUT OF WARRANTY BUT WITH AFTER RESEARCHING THIS I WOULD ASSUME THAT KIA WOULD HAVE RECALLED THIS AS IT IS A DANGEROUS FUNCTION TO GO WRONG

Steering
Filed Jan 23, 201818,000 milesFL

2012 KIA SOUL WITH 20,000 MILES: STEERING MAKES A CLUNKING NOISE AND HAS A LOT OF PLAY IN IT. EVEN WHEN SITTING STILL, THE STEERING WHEEL MAKES A CLUNKING NOISE AND HAS TOO MUCH PLAY. WHEN DRIVING IT ALSO HAS PLAY AND MAKES CLUNKING NOISE. OTHER KIA SOULS HAVE RECALLS, THIS YEAR SHOULD ALSO.

Structure › Body
Filed Dec 20, 201761,770 milesNY

HOOD BLEW BACK BROKE MY WINDSHIELD AND BENT MY FENDERS BROKE MY THE SECONDARY LATCH IS BENT AND THE LOCK DID NOT HOLD

Steering
Filed Dec 12, 2017LA

ABOUT THREE WEEKS AGO, WHILE SITTING IN THE CAR LETTING IT WARM UP AND WHILE DRIVING ON THE CITY STREETS I HEARD A CLUNCKING SOUND IN THE STERERING COLUMN WHEN TURING LEFT AND RIGHT AND THE SOUND IS PRESENT CURRENTLY. I AM AFRAID THE STEERING WHEEL WILL LOCK UP OR COME OFF WHILE I AM DRIVING!

Steering
Filed Nov 27, 2017125,000 milesFL

THE STEERING WHEEL IS LOOSE WITH MUCH "PLAY" IN STEERING AND A CLICKING NOISE FROM THE STEERING LOCK. THIS HAPPENS BOTH STATIONARY WITH THE CAR ON IN PARK AND WHEN DRIVING. THE VEHICLE SHAKES WHEN BRAKING. I DO NOT HAVE FULL CONTROL OVER THE STEERING. WHEN I BRAKE AT SPEEDS OVER ABOUT 30MPH. I HAVE HAD ALIGNMENT DONE AND SUSPENSION CHECKED AND IT IS NOT APPARENTLY THE ISSUE. I NOW HAVE A LOUD RUBBING NOISE COMING FROM THE STEERING WHEEL WHEN I TURN LEFT OR RIGHT. THE CLICKING AND LOOSENESS AND RUBBING NOISE IS PRESENT WHEN THE CAR IS IDLE OR BEING DRIVEN IN CITY OR HIGHWAY.

Electronic Stability Control (esc)
Filed Nov 27, 2017MD

DASHBOARD LIGHTS CAME ON AND CAR WOULDN'T START. HAD CAR TOWED TO KIA OF BOWIE MD., WHO DID A DIAGNOSTIC AND REPLACED ELECTRICAL PANEL WHICH COST ESTIMATED $200.00 DOLLARS INCLUDING DIAGNOSTIC. KIA OF BOWIE NEVER CALLED AND WHEN I FINALLY CONTACTED SOMEONE A WEEK LATER, THEY STATED THE STEERING COLUMN WAS OUT AND WOULD COST APPROXIMATE $2000.00 AND THAT'S THE PART. CAR HAS ONLY 70.000 MILES.

Service Brakes
Filed Nov 24, 201787,000 milesSC

THE SIDE BRAKES DO NOT ILLUMINATE SO THE SAFETY OF YOURSELF AND OTHERS ARE AT RISK. WENT OUT WITHOUT ANY WARNING SIGNS OF FAILURE. THIRD LIGHT WORKS FINE ON TOP.

Steering
Filed Nov 20, 201787,000 milesFL

THE STEERING WHEEL BECAME LOOSE WITH MUCH "PLAY" IN STEERING AND A CLICKING NOISE FROM THE STEERING LOCK. THIS HAPPENS BOTH STATIONARY WITH THE CAR ON IN PARK AND WHEN DRIVING. I HAVE HAD ALIGNMENT AND SUSPENSION CHECKED AND IT IS NOT APPARENTLY THE ISSUE. APPARENTLY THE STEERING SHAFT BECOMES LOOSE WHERE IT IS COUPLED WITH THE STEERING GEAR/RACK. THIS LOOSE STEERING IS VERY DANGEROUS AS WHEN STEERING AROUND CURVES THE CAR STEERING ACTUALLY PULLS ON THE ROAD SO I NOW GO MUCH SLOWER AROUND CURVES THAN IS POSTED ON SPEED SIGNS TO AVOID LOOSING CONTROL OF MY VEHICLE. WHEN I GO OVER UNEVEN ROADS OR BUMPS THE CAR ALSO SHIFTS AND PULLS AS I DO NOT HAVE FULL CONTROL OVER THE STEERING. WHEN I BRAKE AT SPEEDS OVER ABOUT 40MPH I NOTICE THAT THERE IS ALSO THIS SAME PLAY IN THE STEERING SO I MAKE SURE I AM CONSIDERABLY A FAR DISTANCE BEHIND ANOTHER VEHICLE IN ORDER TO STOP SLOWLY. I FEEL THAT THIS IS A VERY DANGEROUS PROBLEM WITH THE 2012 KIA SOUL AND HAVE NOTICED UPON RESEARCHING ONLINE THAT THE KIA OPTIMA HAS A SIMILAR PROBLEM WHICH WAS EVENTUALLY RECALLED FOR REPAIR. I HAVE CONTACTED KIA CUSTOMER SERVICE AS WELL AS MY KIA DEALER WITH THIS COMPLAINT AND WAS TOLD THAT SINCE MY CAR WAS OVER THE WARRANTY MILES THERE WAS NOTHING THEY COULD DO REGARDING REPAIRS.

Steering
Filed Nov 17, 201778,000 milesFL

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 35 MPH, THE STEERING WHEEL SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWN KIA (5500 34TH ST N, ST PETERSBURG, FL 33714 (727) 525-5785). THE CAUSE OF THE FAILURE WAS WAITING TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Steering
Filed Nov 8, 201734,000 milesFL

THE STEERING WHEEL MAKES A CLUNKING NOISE. I NOTICED THERE HAVE BEEN RECALLS ISSUED FOR THE STEERING BUT NOT YET FOR THE 2012. DON'T YOU THINK THIS IS ALSO A PROBLEM? I AM VERY AFRAID TO DRIVE IT LIKE THIS. THE NOISE HAPPENS WHEN THE CAR IS PARKED AND ON AND ALSO WHEN DRIVING, AND HAS A LOT OF "PLAY" IN THE WHEEL WHEN MOVING! PLEASE HELP!!

Steering
Filed Oct 29, 201798,200 milesTN

STEERING COLUMN MAKING POPPING SOUND. HAS SOME PLAY. IS SAME DESCRIPTION AS THOSE FILE FOR THE 2013VTO 2015 MODEL YEAR WHERE THE YOKE NUT IS LOOSE ALLOWING THE RACK AND PINION TO SEPERATE. HAPPENS BOTH DURING STATIONARY AND MOTION MOVEMENT OF THE VEHICLE

Steering
Filed Oct 26, 2017FL

MY STEERING WHEEL MAKES A CLUNKING NOISE, AND YOU CAN FEEL IT. I AM TAKING IT TO BE FIXED, BUT I NOTICED A RECALL FOR THE SAME ISSUE THAT DOES NOT INCLUDE MY MODEL YEAR. SHOULD IT THOUGH?

Power TrainCrash1 injured
Filed Sep 3, 201758,000 milesTN

I STOPPED MY CAR AT TOP OF MY STEEP DRIVEWAY,PULLED UP EMERGENCY BRAKE,PUT CAR IN PARK BUT LEFT CAR RUNNING TO LISTEN TO SONG ON RADIO. I SAW A PROBLEM IN MY YARD,OPENE THE DOOR, TOOK CARE OF PROBLEM THEN GOT PARTIALLU BACK IN THE CAR TO CUT OFF ENGINE. AS SOON AS I SWITCHED OFF THE ENGINE THE CAR STARTED ROLLING BACKWARDS, STILL IN PARK WITH THE EMERGNCY BRAKE UP AND MY LEFT LEG DRAGGING THE GROUND AS IT ROLLED ACROSS THE STREET AND INTO MY NEIGHBORS BEDROOM. IT IS A VERY COSTLY ACCIDENT. ALL WAS FINE UNTIL I CUT OFF THE ENGINE SO I THINK THAT CUTTING OFF THE ENGINE CAUSE A GLITCH IN THE ELECTRONIC TRANSMISSION TO CAUSE IT TO GO INTO NEUTRAL WHILE STILL SHOWING IN PARK.

Electrical System
Filed Sep 1, 201768,000 milesFL

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THERE HAD BEEN SEVERAL FAILURES THAT PROGRESSED SINCE PURCHASING THE VEHICLE. THE RADIO SHORTED OUT AND WAS REPLACED BY THE DEALER (SOUTHSIDE KIA, 9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 400-6650). ALSO, THE ODOMETER DISPLAYED AN IMPROPER READING AND THE STEERING COLUMN WAS EXTREMELY TIGHT, MAKING ABNORMAL NOISES. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES, BUT THE RADIO FAILED AGAIN AND THE DRIVER'S SEAT BELT FAILED TO PROPERLY RESTRAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT CURRENTLY REMAINS FOR SERVICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE. THE CONTACT RECEIVED NO SOLUTION YET FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Unknown or Other
Filed Aug 4, 201780,400 milesFL

DRIVING MY CAR ABOUT 65 MPH DOWN A LONG STRETCH HIGHWAY IN THE WOODS HEARD THIS LOUD NOISE SAW BLACK IN THE RIGHT UPPER SIDE OF MY WIND SHIELD. THOUGHT I HIT A BLACK BIRD SAFELY PULLED OVER GOT OUT SAW NO BLOOD ON THE CAR OR FEATHERS. LOOKED CLOSER A BLACK PLASTIC MOLD HAD COME OFF AND CAUSED THE LOUD NOISY GOT IN MY CAR WENT BACK DOWN THE ROAD AND LOCATED IT WAS BROKE UP PRETTY GOOD. COME HOME DID SOME RESEARCH IT IS CALLED A PILLAR. IT WAS THE PASSENGER SIDE. THIS COULD CAUSE A SERIOUS ACCIDENT. PLEASE LOOK INTO THIS. THEIR WAS NO REASON THE PILLAR SHOULD HAVE BECOME DETACHED . WHEN I DID MY RESEARCH I NOTICED THIS HAS HAPPENED TO OTHER PEOPLE NOT JUST ME.

Engine
Filed Jul 10, 201776,000 milesNC

I STARTED MY SOUL AFTER WORK ON 7.7.2017 AND WHAT STARTED AS A SLIGHT CLICKING NOISE FROM THE ENGINE BAY INCREASED AS I GOT ON TO THE HIGHWAY A FEW MINUTES LATER THE ENGINE STOPPED AS I WAS TRAVELING DOWN THE HIGHWAY AT 65-70 MPHIL. THE ENGINE LIGHT FIRST ILLUMINATED WHEN THE ENGINE STOPPED, THEN ALL OF THE PANEL LIGHTS LIT UP. I HAD IT TOWED 25 MILES TO A MECHANIC I TRUST. WHEN HE ASSESSED THE CAR HE LET ME KNOW THE HORRIBLE NEWS THAT THE ENGINE HAD LOCKED UP, AND HE COULD NOT IMMEDIATELY TELL ME WHY. AS OF THE DAY OF THE INCIDENT I HAD OWNED IT FOR EXACTLY 5 YEARS AND 3 DAYS. IT HAS APPROXIMATELY 76,000 MILES AND HAD REGULAR MAINTENANCE.

Steering
Filed Jul 7, 201771,000 milesFL

THE STEERING COLUMN "CLUNKS" WHEN TURNED AND WHEN DRIVEN ON UNEVEN ROADS. IT WAS TAKEN IN FOR REPAIRS BUT I WAS TOLD THERE IS NOTHING WRONG WITH THE STEERING COLUMN. ALSO HAD TO REPLACE THE PASSENGER CV JOINT MOUNT.

Steering
Filed Jul 7, 201779,500 milesFL

TOOK A LEFT TURN AND THE CAR MADE A CLANK NOISE. NOW WHEN YOU TURN THE STEERING WHEEL THERE IS THIS CLANKING NOISE WHEN YOU TURN THE WHEEL LEFT AND MY STEERING WHEEL FEELS REALLY LOOSE. THE WHEEL CAN TURN SOME BEFORE THE CAR STARTS TURNING. KIA RECALLED 2014 AND 2015 FOR THIS PROBLEM. PEOPLE WERE LOSING CONTROL AND CRASHING. I AM PAYING FOR THIS CAR AND CAN'T AFFORD TO PARK IT BUT I AM AFRAID I WILL LOOSE MY STEERING. WHY ISN'T ALL OF THE SOULS BEING RECALLED? I HAVE SEEN WHERE THERE ARE 10 STEERING COMPLAINTS. ISN'T ONE TO MANY? ESPECIALLY SINCE THE 2014-2015S HAD THESE PROBLEMS. WHY DIDN'T THEY GO BACK FARTHER?

Steering
Filed Jul 5, 201779,500 milesFL

I OWN A 2012 KIA SOUL. I KNOW A RECALL WAS ISSUED FOR A STEERING PROBLEM FOR 2013-15. MY CAR HAS THE SAME PROBLEM. THERE WAS A POP AND MY STEERING IS LOOSE. WE CALLED KIA AND THEY TOLD ME I HAVE TO PAY TO GET IT FIXED. IT HAS BEEN PROVEN THAT THERE IS A PROBLEM WITH THE STEERING SYSTEM ON THEIR CARS. MINE NOW HAS IT. IT SHOULD BE FIXED AT THEIR EXPENSE LIKE THEY DID THE OTHERS. THE CAR WAS BEING DRIVEN WHEN THE POP HAPPENED AND THERE IS A LOT OF PLAY IN THE STEERING. WE HAVE HARDLY BEEN DRIVING THE CAR BECAUSE WE ARE AFRAID. THE PROBLEM IS REALLY BAD IF YOU TRY TO TURN IT TO THE LEFT.

Engine
Filed Jun 1, 201780,000 milesMD

NOTICED THAT MY CAR WAS MAKING NOISE WHILE DRIVING. CHECKED OIL AND FOUND THERE WAS NO OIL. I WAS GETTING OIL CHANGES AT EVERY 3000 MILES THEN CHANGED TO 7500 MILES PER RECOMMENDED. CHANGED BACK TO EVERY 3000 MILES BECAUSE OF SIGNIFICANT OIL LOSS. CAR WAS STILL BURNING OIL AND EMPTY BEFORE 3000 MILE CHANGE. ALSO NOTICED IT WAS BURNING A SIGNIFICANT AMOUNT OF GAS ALSO. TOOK TO DEALERSHIP WHO DID AN INDUCTION TEST AND TOLD ME I HAD CARBON BUILDUP ON MY PISTONS AND MY RINGS WERE STICKING SO I WOULD NEED A NEW ENGINE. PLACED A CLAIM WITH KIA AND THEY DENIED MY CLAIM SITING POOR FUEL AND LACK OF MAINTENANCE RECORDS. THEY SAID I WAS NOT USING THE "RECOMMENDED" GAS STATIONS. I WAS NOT ASKED FOR ANY MAINTENANCE RECORDS AND HOW DO THEY KNOW WHAT GAS STATIONS I WAS USING. I FEEL THAT THIS IS A DEFECT WITH THE ENGINE. I AM CURRENTLY AT 85,000 MILES.

Steering
Filed May 31, 201731,000 milesFL

STEERING WHEEL / COLUMN LOOSE AND LOCKS UP WHILE DRIVING ON HIGHWAY. ALMOST CAUSED AN ACCIDENT. APPARENTLY THIS IS A HISTORICAL PROBLEM WITH THE KIA SOUL AS PREVIOUS DOCUMENTATION/COMPLAINTS TO NHTSA AND KIA. WAITING TO SEE WHAT CORAL SPRINGS KIA WILL DO TO FIX THEIR PROBLEM UNDER WARRANTY. 31,000 MILES ON VEHICLE 2012 KIA SOUL.

Structure › Body
Filed May 8, 201795,000 milesTN

5/6/2016 TRAVELING ON 2ND RD APPRX SPEED 35 MPH, HOOD FLEW UP HIT WINDSHIELD LACK OF TRAFFIC AVOIDED COLLISION. ALMOST 1 YEAR TO DAY LATER ON FREEWAY ENTRY RAMP I-65 NASHVILLE TN, 5PM TRAFFIC, APPRX 45MPH.. 1ST EPISODE HAD LEFT HOME AND ONLY ON ROAD FOR A FEW MINTUES SO ASSUMED WAS SOMETHING WE HAD DONE TO UNLATCH HOOD. 2ND EPISODE WE HAD BEEN TRAVELING FOR 3 HOURS ALREADY SO THERE WAS NOTHING WE COULD HAVE DONE TO CAUSE THIS.. WE TOOK TO LOCAL DEALER WHERE PURCHASED CAR WHEN WE RETURNED TO JACKSON TENNESSEE AND THEY EXAMINED AND SHOW IT IS A BROKEN LATCH (OBVIOUSLY) BUT THEY DID NOT FEEL WAS THEIR CONCERN. AS THERE IS ALREADY A RECALL ON THE SAME YEAR KIA SEDONA FOR HOOD LATCH DEFECTS, IT IS A MAJOR CONCERN TO ME THAT THIS SHOULD BE LOOKED INTO TO AVOID INJURY OR DEATH OF ANOTHER INDIVIDUAL

Steering
Filed May 1, 201765,000 milesGA

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN MADE AN ABNORMAL NOISE AND WAS NOT OPERABLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND GEAR NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS NOT PROVIDED.

Exterior Lighting
Filed Apr 19, 2017VA

REAR VIEW CAMERA IS INOPERATIVE AFTER SPRY WASH.

Unknown or Other
Filed Apr 19, 2017VA

REAR CAMERA DISABLED WHEN WASHED

SteeringCrash6 injured2 killed
Filed Mar 1, 201750,000 milesGA

TL* THE CONTACT OWNED A 2012 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, A VEHICLE IN FRONT DEPRESSED THE BRAKES ABRUPTLY CAUSING THE DRIVER TO CRASH INTO THE REAR OF THE PRECEDING VEHICLE. AS A RESULT, THE DRIVER MERGED ONTO ONCOMING TRAFFIC AND CRASHED INTO TWO OTHER VEHICLES. THE DRIVER WAS FATALLY INJURED. THE DRIVER OF THE FIRST VEHICLE THAT WAS IMPACTED ALSO SUSTAINED FATAL INJURIES. THE FRONT PASSENGER IN THE FIRST VEHICLE SUSTAINED SHOCK TRAUMA AND THE CHILD SEATED IN THE REAR SUSTAINED UNKNOWN INJURIES. THERE WERE TWO INJURIES IN THE SECOND VEHICLE. ALL INJURED OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT CURRENTLY WAS PENDING AN INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS DEEMED DESTROYED. PRIOR TO THE CRASHES, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE DEALER DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED AND IT POSSIBLY ENCOUNTERED AN OBJECT IN THE ROAD, WHICH CAUSED THE BLOW OUT. THE FRONT PASSENGER SIDE TIRE WAS REPLACED. PRIOR TO THE FAILURE, THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE THE FRONT PASSENGER SIDE TIRE WAS REPLACED. AFTER RETRIEVING THE VEHICLE, THE STEERING WHEEL FELT ABNORMAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

Steering
Filed Feb 13, 201760,000 milesFL

CLICKING IN THE STEERLING WHEEL. PULLING AND JIGGLING (NO IT'S NOT THE ALIGNMENT)

Steering
Filed Dec 13, 2016FL

I HAVE 80000 MILES ON MY 2012 KIA SOUL AND THE STEERING COLUMN IS VERY NOISY AND SEEMS TO BE ON THE VERGE OF DISINTEGRATING AND LEAVING ME WITHOUT THE ABILITY TO STEER THE CAR. THE DEALERSHIP ADMITTED THAT THERE IS A PROBLEM WITH IT BUT REFUSE TO FIX IT SINCE IT OUT OF WARRANTY. *TR

Engine
Filed Nov 23, 201650,000 milesLA

THIS IS A STANDARD 6 SPEED VEHICLE. REVERSE IS IN THE SAME LOCATION AS 1ST GEAR. THE ONLY DIFFERENCE IS THAT ONE MUST PULL ON A SLIDER CONTROL IN THE SHIFT HANDLE TO GET INTO FIRST. HISTORICALLY, REVERSE WAS ALWAYS THE GEAR FARTHEST AWAY FROM THE DRIVER. I HAVE ON MULTIPLE OCCASIONS THOUGHT I WAS IN FIRST BUT WAS ACCIDENTLY IN REVERSE. I CAUGHT THE MISTAKE BEFORE THERE WAS ANY ACCIDENT. AS A SUGGESTION, REVERSE SHOULD BE IN THE SAME LOCATION FOR ALL CARS IN AMERICA. ACTUALLY, THE ENTIRE GEAR PATTERN SHOULD BE THE SAME FOR ALL STANDARD CARS IN AMERICA TO PREVENT AN ACCIDENT.

Engine
Filed Oct 26, 201625,100 milesMI

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE STATIONARY, THE VEHICLE WOULD NOT START WHEN PROMPTED. THE FAILURE OCCURRED ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 25,100.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Kia Soul → · Every Soul year → · How the figures are calculated →