2012 Kia Soul complaints

BLUE SMOKE COMING OUT OF THE EXHAUST PIPE WHEN CAR IS IN USE.

WHEN YOU GO TO TURN ON THE CAR IT STALLS AS IF THE STARTER DOES NOT WORK AFTER 2 TRIES IT TURNS ON ONLY THE RPMS DOES NOT MOVE AND THE CAR SHAKES VERY VIOLENTLY SO I STOP TURN THE CAR OFF AND THEN ON AND NO PROBLEM ONLY WHEN AT A LIGHT OR STOPPED IN DRIVE-THRU THE CAR WILL TURN OFF NO POWER YOU TURN IT ON AGAIN AND EVERYTHING IS GOOD FOR A LITTLE WHILE THEN IT DOES THE SAME OVER AND OVER AGAIN. THE CHECK ENGINE LIGHT GOES ON AND OFF WHEN I TOOK THE CAR TO THE KIA DEALERSHIP IN PUEBLO THEY SAID IT WAS AN OLD CODE NOT TO WORRY YET THE CAR GIVES ME TROUBLE STILL AND MAKES A WEIRD CLICKING NOISE WHEN I TURN OFF

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED THE EMISSIONS TEST DUE TO THE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE FUEL CAP WAS REPLACED AND THE CHECK ENGINE WARNING LIGHT WAS NO LONGER DISPLAYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING A KNOCKING NOISE OCCURRED COMING FROM THE ENGINE AS WELL AS SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE WAS CLOSED TO THE DEALER AND COASTED INTO SPRITZER KIA CLEVELAND (3414 BROOKPARK RD, CLEVELAND, OH 44134) WHERE THE VEHICLE WAS DIAGNOSED THAT A ROD WENT THROUGH THE SIDE OF THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERRED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), HOWEVER HER VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

ENGINE FAILURE HAD TP REPLACE THE ENGINE LAST YEAR . NOW AGAIN HAVING ENGINE PROBLEMS. CAR STALLS WHEN TURNED ON . WHEN SITTING AT A STOP LIGHT IT SPUTTERS WHEN YOU STEP ON GAS IT BACK FIRES . *TR

I HAVE BEEN HAVING MY CAR STALL AT STOPLIGHT SINCE THE MIDDLE OF MAY. I COMPLAINED ON HERE BECAUSE THERE ARE NO RECALLS ON MY CAR BUT ON THE SAME MAKE AND MODEL SOME IN THE SAME YEAR AS MINE DOES HAVE RECALLS. THEN IT STARTED TO STALL WHILE DRIVING. THEN I TOOK VIDEO ON MY PHONE OF HAVING TO RESTART IT AND THE RPMS DID NOT WORK AT ALL. I TOOK THE ADVICE FROM ONE OF THE PHONE NUMBERS ON HERE AND THEY TOLD ME TO TAKE IT TO A KIA DEALER.THE KIA DEALER SAID THERE IS NOTHING WRONG AND NO CODES, AND NO LIGHTS ON THE DASH. TODAY IT DIED 3 TIMES THE THIRD TIME WAS TURNING LEFT ONTO A 55 MPH ROAD. THANK GOD THE DRIVER COMING SAW ME AND MY HAZARDS. YESTERDAY I HAD A FRIEND DRIVE IT AND IT DID THE SAME THING DIED AT LIGHTS AND WHILE DRIVING AT 40 MPH. TODAY I CALLED THE KIA NUMBER AND SHE SAID TO KEEP TAKING IT IN TO THE DEALER BUT I CANNOT AFFORD A 90$ SERVICE CHARGE EVERY TIME. I KNOW OTHERS WERE RECALLED. SO I WILL KEEP COMPLAINING UNTIL MY CAR GETS ON THAT LIST OR I END UP IN AN ACCIDENT AND HAVE TO GET A LAWYER. *TR

I WAS DRIVING MY CAR ON THE FREEWAY, I GOT OFF ON MY EXIT. WHEN I CAME UP TO THE RED LIGHT MY CAR STALLED AND SHUT OFF. I TURNED MY CAR BACK ON AND IT WOULDN'T START SO I TRIED AGAIN AND IT TURNED ON BUT HAD A TICKING SOUND. I GOT HOME AND CHECKED MY OIL AND MY OIL WAS COMPLETELY GONE. I DIDN'T HAVE ANY OIL LIGHT OR ENGINE LIGHT ON. I TOOK MY CAR IN AND THERE IS A RECALL SC176. KIA SAID MY ENGINE WASN'T AFFECTED DUE TO THE RECALL. THEY SAID THEY DON'T KNOW THE CAUSE OF THE PROBLEM AND WOULD HAVE TO TEAR THE ENGINE APART. THEY RECOMMENDED I REPLACE WITH A ENGINE LONG BLOCK AND IT WOULDN'T BE COVERED UNDER THE RECALL. EVERYTHING DESCRIBED IN THE RECALL IS EXACTLY WHAT HAPPENED WHEN I WAS DRIVING. IM VERY LUCKY I WASN'T ON THE FREEWAY WHEN THIS OCCURRED BECAUSE I HAD MY 3 YOUNG CHILDREN IN THE CAR WITH ME. *TR

IN EARLY 2016, MY VEHICLE BEGAN BURNING OIL AT AN ALARMING RATE. NOVEMBER THE SAME YEAR I ENDED UP HAVING TO GET MY ENGINE REPLACED AT ABOUT 120,000 MILES. IN 2019, THE SAME ISSUE BEGAN TO OCCUR. I HAVE TO PUT OIL IN MY CAR MULTIPLE TIMES EVERY WEEK. A FAMILY MEMBER WHO WORKS FOR KIA BROUGHT OUR ATTENTION TO A RECALL ON THE CATALYTIC CONVERTER THAT CAN CAUSE CONVERTER AND ENGINE DAMAGE DUE TO OVERHEATING. ON JAN 28 2020 I TOOK THE KIA SOUL TO STEVENS KIA IN HARRISONBURG VA FOR THE RECALL. WE EXPLAINED THE ISSUES WE WERE HAVING AND PULLED UP THE INFORMATION ABOUT THE RECALL POSSIBLY CAUSING ENGINE DAMAGE. THEY SAID THEY WERE UNAWARE OF THAT ISSUE AND THAT THEY DON'T BELIEVE IT WOULD CAUSE THE ENGINE TO BURN OFF OIL. KIA'S INFORMATION SPECIFICALLY SAYS THAT IT CAN CAUSE THE VEHICLE TO OVERHEAT, BURN OFF OIL, AND ULTIMATELY LEAD TO ENGINE FAILURE. I STILL HAVE TO ADD OIL TO MY VEHICLE MULTIPLE TIMES DURING THE WEEK AS IT IS DAMAGED AND HASN'T BEEN REPAIRED. IT IS GETTING TO THE POINT WHERE I'M SCARED IT'S GOING TO LEAVE ME STRANDED SOMEWHERE OR WORSE. I NEED TO KNOW WHAT I HAVE TO DO FOR KIA TO ADDRESS THE SITUATION WITHOUT CONTRADICTING THEIR OWN INFORMATION ON THE RECALL. *TR

ABOUT 2 WEEKS AGO MY CAR DIED AT A STOPLIGHT FOR THE FIRST TIME. ALL ALONG THERE IS NO INDICATOR LIGHTS. THEN DIED WHILE DRIVING 3 DAYS LATER AT 35 MPH. I WENT TO AN AUTO ZONE TO GET A CHECK ON ITS COMPUTER BUT THEY WOULDN'T DO ANYTHING DUE TO THE CORONA VIRUS. DROVE IT A FEW DAYS , IT DIED AGAIN AT THE STOPLIGHT. IT BEGAN TO DO THIS EVERY FEW DAYS .NO INDICATION WHEN IT WOULD SHUT OFF AND NO INDICATOR LIGHTS. I CALLED TO SEE IF THERE WAS A RECALL AND THERE WASN'T, I ALSO CHECKED ONLINE.WHEN IT DIED I WOULD HAVE TO WAIT JUST OFF THE ROAD OR AT BUSY INTERSECTIONS FOR A FEW MINUTES AND KEEP TRYING. THEN AFTER A FEW TIMES I STARTED NOTICING IT WOULD DIE AT THE INTERSECTION AND THEN MY RPM INDICATOR WOULD NOT WORK THEN THE CAR WOULD SHUT OFF WHILE I WAS DRIVING ,I WOULD FIGHT WITH IT TO START OR IT WOULD START NORMALLY AND EVERYTHING WORKED FOR A WHILE AGAIN. I CALLED THE DEALER MADE AN APPOINTMENT, THEY SAID NOTHING WAS WRONG BUT ONE MECHANIC ASKED WHAT YEAR THAT THERE WAS A RECALL ON OTHER VEHICLES..TODAY JUNE 5TH WHEN I WAS STUCK AT AN INTERSECTION I USED MY PHONE TO RECORD THAT IT STARTED AFTER A FEW MINUTES AND THEN WHEN I DROVE IT I HAD TO FLOOR THE GAS AND THE RPM INDICATOR WASN'T WORKING AT ALL. THEN I WAS DRIVING FINALLY GOT IT TO SPEED AND IT DIED IN THE ROAD AT 55 WHILE DRIVING LUCKILY I COASTED OFF THE ROAD .AFTER A MINUTE I TAPED WHERE I WAS, HOW THE CAR WAS PULLED OFF CROOKED AND THEN IT STARTED NORMALLY, NO INDICATOR LIGHTS ,RPM WORKED AND I GOT HOME. THE CAR DEALE

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED WITH THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF OF THE ROADWAY AND THE TURNED THE VEHICLE OFF. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THE VEHICLE OVERHEATED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS 133,668

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A CONNECTING ROD FAILURE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO WILLIAMS KIA OF ELMIRA LOCATED AT (951 COUNTY RD 64, ELMIRA, NY 64903), AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,341.

VEHICLE WAS DRIVEN FOR APROX. 45 MIN AT FREEWAY SPEEDS OF 70 MPH UPON EXITING THE FREE WAY THE VEHICLE STALLED. THERE WAS NO ACCIDENT AND I WAS ABLE TO COAST THE VEHICLE TO A PARKING LOT, AT THAT TIME THE 2012 KIA SOUL WOULD NOT START. A FEW HOURS LATER I WAS ABLE TO START THE VEHICLE, THERE WAS A VERY BAD BANGING SOUND FROM THE ENGINE, I WAS ABLE TO DRIVE IT A SHORT DISTANCE TO THE AUTO PARTS STORE TO TEST THE CHECK ENGINE LIGHT. THERE WAS A CODE FOR P0420 "CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD". I WAS TOLD NOT TO DRIVE THE VEHICLE ANY FURTHER. I HAD THE VEHICLE TOWED TO A KIA SERVICE (WHERE IT CURRENTLY IS). THEY ARE CLAIMING THAT IT DOES NOT FALL WITHIN THE RECALL FOR NHTSA CAMPAIGN NUMBER: 19V120000 - KIA RECALL # SC176 THIS RECALL SEEMS TO BE THE SAME ISSUE.

MY 15 YR OLD SON (PERMITTED DRIVER), MY HUSBAND, AND I WERE DRIVING WHEN THE CAR STARTED TO JERK, AND THEN STALLED COMPLETELY IN THE MIDDLE OF TRAFFIC! LUCKILY NOBODY WAS HURT, AND WE WERE ABLE TO GET IT TOWED TO A KIA SERVICE CENTER. I HAVE AN OPEN RECALL SC176. THE DIAGNOSIS FROM KIA FELL UNDER ALL OF THE CRITERIA & SYMPTOMS WITH THE RECALL. THEY FIRST DIAGNOSED IT AS A TIMING VALVE, SENT A QUOTE ORDERED PARTS,THEN CALLED 2 HOURS BEFORE I AM SUPPOSED TO PICK IT UP, AND SAID MY ENGINE NOW NEEDS REPLACED. IT WON'T BE WARRANTED UNDER THE RECALL BECAUSE A "CODE" DID NOT APPEAR. MIND YOU THEY FOUND ALL OF THIS OUT AFTER THEY DID THE ECU UPGRADE WITH THE RECALL. I KNOW NOTHING ABOUT A CODE, BUT FIRST IT WAS MISDIAGNOSED, THEN NOW I NEED A NEW ENGINE, AND THE RECALL IS STILL OPEN FOR MY VIN. NO ENGINE COMPRESSION TEST WAS DONE, AND IT TOOK ME CALLING KIA HEADQUARTERS FOR THEM TO OWN A TECH LINE CASE. I WAS TOLD BY HEADQUARTERS THEY CAN ONLY REQUEST INFO VIA EMAIL, THEN GET A VOICEMAIL SAYING THAT THEY "CALLED" THEM, AND THEY SAID THEY CANNOT GET THE CODE. NOT BUYING IT, AND THIS WAS A SAFETY OCCURRENCE THAT HAPPENED WITH MY SON DRIVING. WAITING ON THE DIAGNOSIS NOW FROM KIA AFTER THE 4TH REQUEST TO THEM.

CLUNKING AND CLICKING IN STEERING. SAME AS SEVERAL OTHER COMPLAINTS. KIA NEEDS TO RECALL FOR THIS SERIOUS SAFETY DEFECT.

CAR IS IN P AS RK. CAR IS NOT MOVING. CAR IS NOT ALREADY STARTED. OFTEN THE CAR WON'T START. INTERIOR LIGHTS COME ON WHEN KEY IS PLACED IN IGNITION, BUT WONT TURN OVER. YOU HAVE TO WIGGLE THE SHIFTER OR TURN THE STEERING WHEEL. IT WILL EVENTUALLY START. CAR GURUS HAS OVER 150 IDENTICAL COMPLAINTS. IT APPEARS IT'S A COIL OF SOME TYPE. MULTIPLE VEHICLES VARIOUS YEARS. HE DEALERSHIPS OFTEN JUST RECOMMEND REPLACING STARTER OR BATTERY. BUT THE ISSUE REMAINS. IT'S A PRODUCT DEFECT. SHOULD BE A RECALL.

2012 KIA SOUL NOW MAKING A CLUNKING, CLICKING OR POPPING NOISE WHEN TURNING THE STEERING WHEEL RIGHT OR LEFT WITH SLIGHT PLAY IN THE WHEEL. UPON RESEARCHING ONLINE WHAT IT COULD BE I HAVE DISCOVERED COMPLAINTS ALL OVER THE WEB OF THE SAME ISSUE. PEOPLE BEING TOLD BY MECHANICS IF NOT FIXED IT MAY CAUSE ACCIDENTS DUE TO STEERING FAILURE, BUT THAT KIA REFUSES TO CORRECT THE PROBLEM OR RECALL THESE VEHICLES DESPITE BEING AWARE OF THE ISSUE FOR YEARS NOW.

HAD TO REPLACE ENGINE

THE STEERING WHEEL IS SHAKING AND MAKING A LOUD NOISE WHEN DRIVING.

I OWN A 2012 KIA SOUL + WITH 39,000 MILES ON IT. I RECENTLY HEARD A CLUNKING IN THE STEERING COLUMN WHEN THE WHEEL IS TURNED FROM LEFT TO RIGHT WHILE STATIONARY AND WHILE DRIVING. RESEARCH SHOWS IT TO BE THE STEERING COUPLER. THERE HAS BEEN A RECALL ON THIS COUPLER IN OTHER KIA MODELS BUT NOT THE 2012 KIA SOUL. THE DANGERS OF LOOSING STEERING BECAUSE OF THIS COUPLER ARE THE SAME NO MATTER WHAT VEHICLE YOU ARE DRIVING I THEREFORE CANNOT UNDERSTAND WHY THERE IS NOT A RECALL FOR THE 2012 KIA SOUL AS WELL AS ANY MODELS WITH THIS SAME COUPLER. SEEMS TO ME KIA IS GETTING OFF THE HOOK FOR THIS MODEL YEAR AND IT DOESN'T SEEM RIGHT TO ME. PLEASE LOOK INTO THIS AND I HOPE YOU WILL SEE THAT THE DANGERS INVOLVING THE FAILURE OF THIS PART IS SAFETY MATTER THAT DESERVES A RECALL FOR THE 2012 MODEL AS IT HAS FOR OTHER MODELS WITH THE SAME COUPLER.

ON 2-2-17 I WAS DRIVING ON STATE HIGHWAY EE, WHICH IS A 2 LANE BLACKTOP WHEN MY KIA ENGINE DIED, I COASTED TO A NEARBY DRIVEWAY AND GOT OFF OF THE ROADWAY THE BEST I COULD, A TOW TRUCK HAD TO BE CALLED, AS THE ENGINE WOULD NOT START. THE CATALYSTIC CONVERTER HAD BLOWN APART AND WAS CLOGGING THE EXHAUST.. IN DOING RESEARCH, I SEE THERE IS A RECALL ON THE 1.6 ENGINES, BUT MINE IS A 2.0, WHY ARE THERE NO RECALLS ON THE 2.0 ?

MY UVO RADIO IS FINE 1 DAY AND THE NEXT DAY IT NO LONGER HAS SOUND AND THE CLOCK DOESN'T WORK, I HAVE DONE A HARD RESET WITH NO RESULTS. WHEN RESEARCHING HOW TO FIX, I FIND OUT THIS IS A COMMON PROBLEM WITH THE KIA SOULS, WHY ISN'T THERE A RECALL FOR SO ,ANY COMPLAINTS ? I JUST GOT IN IT 1 DAY TO LEAVE HOME AND IT NO LONGER WILL WORK.. THE BACK UP CAMERA HASN'T WORKED FOREVER AND I BOUGHT THIS KIA BRAND NEW AND IN 2019 WHEN I WAS WASHING THE KIA AT THE CAR WASH THE COVER OF THE BACKUP CAMERA FELL OFF AND THEIR IS CORROSION ALL OVER IT, I WOULD THINK FROM A FAULTY SEAL

CLUNKING NOISE IN STEERING COLUMN. FAILURE OF STEERING COUPLING

I WAS ON THE WAY OUT OF TOWN WITH MY FAMILY, I WAS TRAVELING ON A DARK COUNTY ROAD AT NIGHT, I WAS DRIVING 70 MILES AND ALL OF A SUDDEN A PIECE FLEW UNDER THE CAR AND OIL STARTED SPRAYING OUT AND MY CAR STARTED SMOKING AND WHEN I PULLED OVER TO SEE WHAT HAPPENED THE CAR WOULD NOT EVEN GO IN NEUTRAL SO THAT I COULD MOVE IT TO THE GRASS. I WAS STRANDED IN A SMALL TOWN ON THE HIGHWAY WITH FAST MOVING VEHICLES AND 18- WHEELERS WITH MY 2 KIDS. IT WAS VERY SCARY IT TOOK THE POLICE 15 MINUTES TO COME OUT. VERY UNSAFE WAITING ON THE SIDE OF THE HIGHWAY IN THE DARK. THE CAR WAS INOPERABLE SO I HAD TO LEAVE IT ON SIDE OF THE ROAD.

CAR LOST POWER ON HIGHWAY AND WAS UNABLE TO ACCELERATE. CHECK ENGINE LIGHT WAS FLASHING. HAD CAR TOWED TO GERALD KIA NORTH AURORA TO HAVE THEM EVALUATE CAR TO SEE IF IT WAS A RESULT OF THE CATALYTIC CONVERTER RECALL. IN 9/ 2017 DEALERSHIP ADVISED ME THAT THE CATALYTIC CONVERTER NEEDED REPLACEMENT WITH A STORED ERROR CODE OF P0420. I WAS TOLD THERE WAS NO RUSH TO REPLACE THE CONVERTER SINCE IT WAS RELATED TO EMISSIONS. I WAS QUOTED A REPAIR FEE OF $1630. REPLACED CONVERTER IN 4/2018 AND AGAIN IN 3/2019 AT REPUTABLE SHOP. DEALERSHIP IS STATING THE CAR IS NOT ELIGIBLE FOR THE RECALL SINCE I AM "OUT OF WARRANTY". CAR WAS DIAGNOSED WITH P3301 AND P3303 FAILURE. ACCORDING TO RECALL I HAVE A STORED P0420 CODE AND ACTIVE P300X CODES. THEY SHOULD REPLACE THE SHORT BLOCK ACCORDING TO THE RECALL DOCUMENTS. DEALERSHIP IS REFUSING TO ISSUE A TECH LINE AND HONOR RECALL. NOHERE ON THE PAPERWORK DOES IT STATE THAT THE VEHICLE NEEDS TO BE IN "WARRANTY"- IF THAT WAS THE CASE WHY DID THEY INFORM ME IN 9/2019 THERE WAS A RECALL AND MY COMPUTER SOFTWARE NEEDED TO BE UPDATED.- I WOULD BE OUT OF "WARRANTY" NOWHERE ON THE RECALL PAPERWORK KIA FILED DOES IT STATE THAT ONLY KIA CAN REPLACE A CATALYTIC CONVERTER. VERY FRUSTRATING THAT THE DEALERSHIP IS NOT CONSUMER DRIVEN. I HAVE ESCALATED THIS TO KIA CORPORATE AND AM WAITING FOR THEIR RESPONSE TO SEE IF THEY WILL HONOR THEIR RECALL.

PLEASE NOTE NHTSA CAMPAIGN ID: 19V120000 ORIGINALLY THIS WAS RESTRICTED TO THE 1.6L KIA SOUL 2012, BUT I HAVE NOTED THAT MY CAR HAS HAD AN EXHAUST LEAK AND GETS HOT, EVEN IF OPEN A FRONT WINDOW, GET A NICE WHIFF OF EXHAUST, WHEN THE ONLY CAR IN THE VICINITY. AND IS STATED AS : WHAT YOU SHOULD DO: KIA WILL NOTIFY OWNERS, AND DEALERS WILL UPGRADE THE CATALYTIC OVERHEATING PROTECTION ENGINE CONTROL UNIT LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER. IN ADDITION, THE CATALYTIC CONVERTER WILL ALSO BE REPLACED IF IT HAS BEEN DAMAGED. DEPENDING ON THE EXTENT OF ANY DAMAGE, THE ENGINE MAY ALSO BE REPLACED, FREE OF CHARGE. OWNERS MAY CONTACT KIA CUSTOMER SERVICE AT 1-800-333-4542. KIA'S NUMBER FOR THIS RECALL IS SC176. SUMMARY: KIA MOTORS AMERICA (KIA) IS RECALLING CERTAIN 2012-2016 KIA SOUL VEHICLES EQUIPPED WITH 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINES. HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE.

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SUDDENLY SHUT OFF. WHILE CHECKING THE ENGINE OIL, THE OWNER NOTICED THE OIL LEVELS WERE VERY LOW WEEKS AFTER REPLACING THE OIL, AND THE OIL APPEARED TO BE DARK. ALSO A VALVE NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO RICART KIA (4255 S. HAMILTON RD, GROVE, OH), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 13409487. NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 190,000.

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SUDDENLY SHUT OFF. WHILE CHECKING THE ENGINE OIL, THE OWNER NOTICED THE OIL LEVELS WERE VERY LOW WEEKS AFTER REPLACING THE OIL AND THE OIL APPEARED TO BE DARK. ALSO, A VALVE NOISE WAS PRESENT COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO RICART KIA (4255 S. HAMILTON RD, GROVE, OH), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 13409487. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 190,000.

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PALMEN KIA OF KENOSHA (5301 75TH ST, KENOSHA, WI 53142, (262) 671-1877) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE ALSO NEEDED ADDITIONAL REPAIRS THAT WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

BOUGHT A 2012 KIA SOUL FROM GRAHAM'S DEALERSHIP IN ONTARIO, OHIO IN 2016, I STARTED GETTING A KNOCKING SOUND FROM MY MOTOR ABOUT 7 MONTHS AGO AND TOOK IT IN TO BE LOOKED AT FOR A RECALLAND SAID THERE WAS NO ISSUES AND GAVE ME A TIRE ROTATION AND OIL CHANGE WHICH HAD NOTHING TO DO WITH WHAT I ASKED. THE SYSTEMS CONTINUED TO GET WORSE AS I WAS BUYING FOUR QUARTS A WEEK FOR A 1.7 LITER ENGINE SO I GOT IT IN AND ALL OF A SUDDEN THE MOTOR WAS BAD ENOUGH FOR THEM TO BELIEVE CONSIDERING IT IS ABSOLUTELY HORRIBLE SOUNDING SO GRAHAM'S CALLS KIA AND THEY SAY THEY'D REPLACE IT WITH A NEW MOTOR (THIS WAS SAID ON 12/11/20). BRIAN AT GRAHAM'S AUTO MALL SAID HE WOULD CALL IN THE MORNING WITH THE DATE FOR IT TO BE REPLACED. I GET THE CALL THE NEXT DAY AND THEY SAID THAT THE MANUFACTURE WAS NOT GOING TO DO THE RECALL EVEN THO I WAS TOLD IT WAS GOING TO BE DONE AND THAN CHANGED THE NEXT DAY. BRIAN SAID THEY'RE WAS BASICALLY NOTHING TO BE DONE WHICH I BELIEVE IS A COMPLETE LIE. I'VE BEEN A LOYAL CUSTOMER PAYING OVER 16,000$ THROUGH THREE YEARS JUST FOR THEM TO NOT TAKE THE RECALL AND REPLACE MY MOTOR. I AM VERY UPSET OVER THIS AND WOULD LOVE TO HAVE SOMETHING DONE ABOUT IT

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE THE CONTACT'S PARENTS WERE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO GOSSETT KIA (LOCATED AT 1900 COVINGTON PIKE, MEMPHIS, TN 38128, 901-255-6320) WHERE IT WAS DETERMINED THAT SLUDGE IN THE ENGINE CAUSED THE ENGINE TO BURN OIL TOO QUICKLY. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT BECAUSE THE DIAGNOSTIC CODE SHOWN FOR THE VEHICLE WAS DIFFERENT FROM THE ONE MENTIONED IN THE CLASS ACTION LAWSUIT, THE VEHICLE WOULD NOT BE COVERED. THE MANUFACTURER PROVIDED CASE NUMBER: 13404459. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS INVALID.

VEHICLE CONSTANTLY MISFIRING OR ATTEMPTING TO STALL WITH A CHECK ENGINE LINE THAT DOESN'T STAY ILLUMINATED WHETHER RUNNING, DRIVING, OR AT A STAND STILL. POTENTIALLY VERY DANGEROUS!! WHEN ABLE TO READ CODE IT STATES IT'S A CYLINDER 2 ISSUE, BUT ONLY PROVIDES GENERIC CODE. STILL HAS ISSUES DESPITE GETTING FIXED! THIS KIA SHOULD BE A PART OF THE ENGINE RECALL AS WELL!

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE DUE TO THE FRONT HOOD UNLATCHING ON ITS OWN AND STRIKING THE WINDSHIELD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ASHEBORO NISSAN (LOCATED AT 1635 E DIXIE DR, ASHEBORO, NC 27203, (336) 625-2500) WHERE IT WAS DIAGNOSED THAT THE HOOD LATCH FAILED AND THE HOOD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE HYDROPLANED, DROVE OFF THE ROAD, AND LANDED IN A DITCH. THE REAR DRIVER'S SIDE SEAT BELT KNOB SEPARATED AND CAUSED THE PASSENGER TO SUSTAIN SCRATCHES TO THE LEFT LEG, ARMS, CHIN, AND CHEST. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL. THE CONTACT STATED THAT THE RADIATOR AND FRONT BUMPER WERE DAMAGED. POLICE REPORT NUMBER: 9630 WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 88,000.

WHEN STATIONARY OR IN MOTION MY DAUGHTER'S 2012 KIA SOUL MAKES A CLICKING NOISE COMING FROM WHAT FEELS LIKE IN THE STEERING WHEEL. AFTER LOOKING INTO THIS DEEPER IT IS THE RUBBER COUPLER AT THE ELECTRIC STEERING ASSIST. THERE ARE RECALLS FOR OTHER YEARS AND MODELS SO BOTH KIA AND HYUNDAI BOTH KNOW OF THE PROBLEM BUT WILL NOT REPAIR ALL VEHICLES. I HEAR IT'S AN $8 PART AND $400 FOR LABOR THROUGH THE DEALER. WHAT A GREAT INCOME STREAM FOR THEM!!

I BOUGHT A USED CAR A MONTH AGO. THE CAR IS THE 2012 KIA SOUL. PERSONALLY, I LOVE THIS CAR. THE DESIGN IS PRETTY AND I LIKE IT SO MUCH. BUT THERE IS A PROBLEM WITH THE ENGINE. THE CAR'S ENGINE IS A 1.6 GDI ENGINE. THIS IS A CAR MADE IN A KOREAN FACTORY. IT RAN 119,800 MILES. ENGINE KNOCKING NOISE IS VERY SERIOUS. THE KNOCKING SOUND WAS VERY LOUD. I CHANGED THE ENGINE OIL ABOUT 50 DAYS AGO. AND I RAN ABOUT 1,000 MILES. I CHECKED THE AMOUNT OF ENGINE OIL TODAY. ENGINE OIL HAS BEEN REDUCED BY ABOUT 1 LITER. I WAS SURPRISED. IF I HADN'T CHECKED, THERE WOULD HAVE BEEN A BIG PROBLEM WITH THE VEHICLE. I SAW A LOT OF NEWS ABOUT THE ENGINE OF THIS CAR IN KOREA. ALREADY, THE MINISTRY OF LAND, INFRASTRUCTURE AND TRANSPORT OF THE KOREAN GOVERNMENT HAS DONE A LOT OF RESEARCH AND TESTING ON THE ENGINE OF THE CAR. THEY FOUND THAT ENGINE OIL DECREASED A LOT, AND KIA MOTORS ACKNOWLEDGED THIS. I'M AFRAID THE CAR WILL SUDDENLY STOP ON THE STREET DUE TO ENGINE FAILURE. I WANT MY FAMILY TO BE SAFE. I CONTACTED AMERICAN KIA MOTORS. THEY ONLY SAY THAT MY VEHICLE IS OUT OF WARRANTY. IF SO, SHOULD I JUST CONTINUE TO RIDE THIS CAR AT RISK? AND I LIVE IN HAWAII. BY THE WAY, THE KIA CUSTOMER SERVICE CENTER TELLS ME TO GO TO ANOTHER ISLAND, HONOLULU, FOR INSPECTION OF THE VEHICLE. IN ORDER TO DO THAT, I HAVE TO SHIP THIS CAR AND I HAVE TO TAKE A PLANE. BUT WHAT IF THE VEHICLE TAKES SEVERAL DAYS TO INSPECT? I THINK KIA SHOULD RESPOND WISELY AND QUICKLY.

IT'S ONLY SEVEN YEARS OLD, BUT IT LEAKS ENGINE OIL AND A VERY LARGE METAL BUMP AND KNOCKING COMING FROM THE ENGINE. IT CAN BE HEARD VERY LOUD EVEN OUTSIDE THE CAR. I'M VERY WORRIED IF THE ENGINE IS ON FIRE OR IF IT STOPS SUDDENLY. IN KOREA, THE GOVERNMENT HAS ALREADY RECOMMENDED THAT THE CAR'S ENGINE BE REPAIRED FREE OF CHARGE. I WANT TO BE SOLVED WELL IN THE U.S.

I WAS ON THE FREEWAY, AND ALL THE LIGHTS LINING THE FREEWAY WERE OUT. IT WAS PITCH BLACK, AND A COW HAD MADE ITS WAY INTO THE MIDDLE OF THE FREEWAY. IT WAS STRUCK BY ANOTHER VEHICLE AND SENT INTO THE AIR, AND FLEW RIGHT INTO MY CAR. IT IS MY UNDERSTANDING THAT ONE OF ADOT'S FENCES WERE DOWN THAT WAS CONTAINING CATTLE. I WAS IN A SEVERE ACCIDENT BECAUSE OF THIS, ALONG WITH MULTIPLE OTHER VEHICLES. I FILED A POLICE REPORT AND HAVE THAT CASE NUMBER AS WELL. I HAVE PHOTO AND VIDEO EVIDENCE PROOF.

IN MARCH 2019, VEHICLE BEGAN MAKING NOISE AND WAS BROUGHT IN TO KIA DEALERSHIP SERVICE DEPARTMENT . WAS TOLD THAT OIL WAS UNEXPECTEDLY LOW DESPITE LAST OIL CHANGE IN NOVEMBER 2018 AND MILEAGE/USE OF VEHICLE WAS MUCH LOWER THAN NORMAL DURING THIS TIME PERIOD. IN OCTOBER 2019, VEHICLE BEGAN MAKING SAME NOISE AND BEFORE IT COULD BE TAKEN IN, VEHICLE STOPPED FUNCTIONING MID-TRAFFIC DURING LEFT HAND TURN ON TO A SIDE ROAD FROM A 45 MPH STATE HIGHWAY. BROUGHT AGAIN TO SAME KIA DEALERSHIP SERVICE DEPARTMENT. TECHNICIAN REPORTED ON DIAGNOSIS REPORT THAT "OIL LEVEL SEEMED LOW (ADDED 1 QUART)" AND VERBALLY REPORTED BY PHONE THAT ENGINE HAS UNREPAIRABLE DAMAGE AND ENTIRE ENGINE NEEDS TO BE REPLACED. WE WERE QUOTED $6,000-$7,000 BY THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP TO REPLACE ENGINE. VEHICLE IS CURRENTLY SITTING IN OUR DRIVEWAY UNUSABLE AFTER BEING AN EXTREMELY RELIABLE VEHICLE REQUIRING ONLY REGULAR AND USUAL MAINTENANCE UNTIL MARCH OF THIS YEAR.

HELLO.. I AM A LITTLE UPSET. I WAS INVOLVED IN A VEHICLE ACCIDENT AT THE SPEED OF 40MPG. THE AIR BAGS DID NOT DEPLOY, AND THE SEATBELT DID NOT LOCK. I ENDED UP HITTING MY CHIN AND JAW ON THE STEERING WHEEL. THE MAJOR DAMAGE TO MY CAR IS FRONT PASSENGER SIDE.

THE STEERING WHEEL IS VERY LOOSE AND MAKES A GRINDING NOISE.

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CALLED RUSTY WALLACE KIA OF KNOXVILLE (701 CALLAHAN DR, KNOXVILLE, TN 37912, (865) 688-8886) AND SCHEDULED AN APPOINTMENT; HOWEVER, THE CONTACT MISSED THE APPOINTMENT. WHILE DRIVING, THE CONTACT NOTICED A LARGE AMOUNT OF BLUE SMOKE COMING FROM THE REAR OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS LATER TOWED TO THE CONTACT'S RESIDENCE WHERE HER HUSBAND AND SON NOTICED A HOLE IN PISTON NUMBER TWO. THE VEHICLE WAS TOWED TO THE SAME DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE STILL REMAINED AT THE SAME DEALER WHERE THEY FAILED TO HONOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 13379468. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.

BEFORE TAKING THE VEHICLE IN FOR THE RECALL IT WAS BURNING OIL. IT WOULD BE COMPLETELY EMPTY AFTER JUST 2000 MILES OF GETTING MY OIL CHANGE. I TOOK IT IN TO GET THE RECALL FIXED. THEY REPLACED THE COMPUTER AS WELL AS THE CATALYTIC CONVERTER. IT STILL CONTINUES TO BURN THE OIL THE SAME AS IT DID BEFORE. THEY TOLD ME THEY COULDN'T DO ANYTHING ESPECIALLY SINCE IT HAS 123000 MILES NOW.

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE THE VEHICLE WAS RUNNING, SMOKE APPEARED FROM THE EXHAUST PIPE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,633.

CAR IS JERKING/BUCKING AND MISFIRING WHILE IDLE AND WHEN DRIVING IT JERKS. CAR CHECK ENGINE LIGHT CONSTANTLY TURNS ON AND OFF ON ITS OWN.

2012 KIA SOUL. CONSUMER STATES THAT THEIR HOOD DISENGAGED WHILE DRIVING AND SMASHED AGAINST WINDSHIELD. *LD THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

WHILE DRIVING TO A FAMILY FUNCTION IN KENTUCKY OUR 2012 KIA SOUL STARTED MAKING A VERY LOUD CLACKING NOISE AS IT TRIED TO MAINTAIN THE 55MPH SPEED LIMIT WHILE GOING UPHILL. WHEN WE PULLED OFF WE CHECKED OIL LEVELS AND CHECKED THE NOISE, IT WAS MUCH LOUDER THAN THE LIFTER NOISES AND SEEMED TO BE A POSSIBLE ROD ISSUE. AFTER PAYING FOR A TOW WE CONTACTED THE KIA DEALERSHIP IN PIKEVILLE AND WAS TOLD THAT OUR KIA SOUL WAS NOT UNDER THEIR RECALL. IF THE 1.6L GDI ENGINE IS RECALLED FOR ANY MODEL IN THIS MODEL YEAR SHOULD IT NOT BE APPLIED TO ALL MODELS? KIA DOESN'T SEEM TO WANT TO HELP IN ANY WAY.

MY 2012 KIA SOUL IS MAKING A CLUNKING NOISE FROM THE STEERING COLUMN AT LOW SPEEDS AND WHEN ABOVE 70MPH WHEN TURNED SLIGHTLY LEFT OR RIGHT. IT APPEARS TO BE THE FLEX COUPLER IN THE POWER STEERING. THIS STARTED A FEW WEEKS BACK. KIA HAS RECALLED NEWER MODELS THAT USE THE SAME PART BUT WILL NOT TAKE OWNERSHIP FOR 2012 MODELS. THIS IS ON KIA. GOD FORBID IF MY DAUGHTER IS INJURED IN ACCIDENT DUE TO THE NEGLIGENCE OF KIA!

MY CAR (MANUAL TRANSMISSION) HAS REPEATEDLY STARTED ROLLING WHEN PARKED IN 1ST CAR WITH THE E-BRAKE PULLED. TWO WEEKS AGO IT ALMOST RAN OVER MY SON. HE SCREAMED AND STRANGERS RAN AND STOPPED THE CAR FROM ROLLING ON MY SON. IT HAS STARTED ROLLING LIKE THIS MULTIPLE TIMES WHEN I WAS CERTAIN THE BRAKE WAS FULLY PULLED AND THE CAR WAS IN 1ST GEAR. I HAVE BEEN IN THE CAR WHEN IT HAS DONE THIS AND CAN CONFIRM FIRST HAND THIS PROBLEM.