Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
TL* THE CONTACT RENTED A 2018 KIA SORENTO. UPON ACTIVATING THE HEADLIGHTS, THEY FAILED TO PROPERLY ILLUMINATE AND CAUSED A LACK OF VISIBILITY. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *TR
I WAS BACKING UP WHEN MY CAR JUST ACCELERATED LIKE CRAZY AND RAN OVER A HUGE BRICK MAILBOX. IT WAS LIKE MY CAR WAS POSSESS, IT BECAME A CRAZY 4 WHEEL DRIVE.
I AM REQUESTING THAT DOT NHTSA INVESTIGATE THE ISSUE OF KIA SORENTO'S SUNROOFS EXPLODING. WE WERE DRIVING OUR COMPANY LEASED 2018 KIA SORENTO HEADING WESTBOUND ON I-90 GOING APPROXIMATELY 30 MPH TO DUE RUSH HOUR TRAFFIC DURING SUNNY WEATHER, WITH OPTIMAL ROAD CONDITIONS, AND WE WERE APPROXIMATELY 16 FEET FROM THE CAR IN FRONT OF US WHEN ALL OF A SUDDEN WE HEARD A BOMB BLAST SOUND COMING FROM ABOVE US. WE CAREFULLY FELT THE SUNROOF SHIELD AND DETERMINED THE SUNROOF EXPLODED INTO MANY PIECES. NOTHING FROM THE OUTSIDE OR INSIDE FELL ON THE SUNROOF TO CAUSE IT TO SHATTER. WE HAVE NOT USED THE SUNROOF SINCE NOVEMBER OF 2017. WE IMMEDIATELY CALLED THE KIA DEALERSHIP TO NOTIFY THEM OF THE PROBLEM AND THEY ASKED US TO BRING THE VEHICLE IN RIGHT AWAY. IF WE HAD THE SUNROOF SHIELD OPEN, WE WOULD HAVE SUFFERED NUMEROUS INJURIES. WE CONTINUED TO INVESTIGATE ONLINE AND FOUND A NUMEROUS CASES OF KIA SORENTO'S SUNROOFS EXPLODING. CURRENTLY, THERE IS A CLASS ACTION LAWSUIT AGAINST KIA FOR A DEFECT IN THE SUNROOFS THAT CAUSES THE SUNROOFS TO SHATTER WITHOUT WARNING. THIS ISSUE IS HIGHLY DANGEROUS TO KIA DRIVERS, PASSENGERS AND OTHER DRIVERS. PLEASE FORMALLY INVESTIGATE.
TL* THE CONTACT OWNS A 2018 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE SMART CRUISE SYSTEM MALFUNCTIONED. THE CONTACT STATED THAT THE SMART CRUISE SYSTEM DID NOT DETECT THAT A VEHICLE WAS IN FRONT OF IT AND ACCELERATED FORWARD INDEPENDENTLY. STEVENS CREEK KIA IN SAN JOSE, CALIFORNIA WAS MADE AWARE OF THE FAILURE, BUT THE SOURCE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 650.
2018 KIA SORENTO SXL THE AEB ( AUTONOMOUS EMERGENCY BRAKING ) DOES NOT WORK AS ADVERTISED OR EXPECTED..THIS FEATURE IS ADVERTISED AS AEB AND ALSO ON THE ELECTRONIC DASH AS AEB BUT ACCORDING TO THE VERY DEFINITION OF AUTONOMOUS MEANING WITHOUT HUMAN INTERVENTION TO STOP THE VEHICLE TO AVOID A CRASH DOES NOT WORK AND CAN NOT BE RELIED ON TO AVOID ANY TYPE OF CRASH AT ANY SPEED AND I HOPE THE SAFETY BOARD WILL MAKE KIA TAKE ACTION TO CORRECT THIS PROBLEM POST HAST. THIS VEHICLE HAS BEEN TO THE DEALER SHOP AND THEY ASSURE ME ALL IS WORKING AND IT WILL STOP THE AUTO FROM HAVING A CRASH OR AT THE LEAST MINIMIZE THE SEVERITY OF THE CRASH AND ALSO GIVE YOU A WARNING 1 TO 2 SECONDS BEFORE THE CRASH WHICH IS TOTALLY ABSURD AND ALSO FALSE ADVERTISING.PLEASE LOOK ON THE INTERNET AND YOU WILL FIND NUMEROUS COMPLAINTS OF THIS PROBLEM WITH NO RESOLVE . KIA NEEDS TO MAKE THIS WORK AS ADVERTISED OR QUIT PUTTING THIS ON VEHICLES AND THEN FALSELY ADVERTISING IT HAS AEB WILL YOU PLEASE TEST THIS AND HELP.....
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2018 Kia Sorento → · Every Sorento year → · How the figures are calculated →