2017 Kia Sorento complaints

The contact owns a 2017 Kia Sorento. The contact stated while driving at night, the headlights became inoperable. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer however, the cause of the failure could not be duplicated. The contact later received Kia Extended Warranty notification for a multi-function switch assembly failure. The local dealer and a second dealer, Kia Mall of Georgia (4180 Buford Dr, Buford, GA 30519) were contacted but informed the contact that the part was not yet available. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

2017 Kia Sorrento with 38k mikes on it. Oil pan began leaking at oil plug after approximately 28k miles. A new oil plug has been installed and still same issue. Dealership will not honor power train warranty saying its normal wear and tear. Have read numerous other people having issue with Kia oil pans being defective.

Due to the engine block and heads being aluminum, the head bolt threads are stripping and pulling out of the block and creating a loose seal around the head gaskets. This does not allow the engine to cool properly resulting in overheating and damage to the engine and the radiator. This has been inspected by a dealer who confirmed this issue and inspected by an independent mechanic who has recommended resurfacing the heads and a fix for the threads of the bolts. There is significant cost to put a temporary fix on an engine that is failing significantly for many other owners as well. Most with the same issue. This is a known issue of the 3.3L V6 engines and Kia is not addressing the fix.

The contact owns a 2017 Kia Sorento. The contact stated while driving 35 MPH, the vehicle failed to accelerate as needed and lost motive power. No warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000. The VIN was unavailable.

Steering wheel sticking when driving. Kia replaced the steering column assy-steering and the gear and linkage assy. Steering is some better but still the sticking

I was rolling and the car lose power and the engineer light turn on and it’s making a noise

My Kia had a code for the crankshaft sensor. I took the car to a mechanic that checked the sensor, crank case and reset the code. A few weeks later, the same code came back on. Took to the same mechanic and said that the code had to be cleared by the dealership. No issues found. A week later, the check engine light came on (blinking) and when I tried to put it into gear, began to misfire. I turned the car off and had it towed to a different mechanic. This mechanic asked me "where did your oil go?". I said, I just had the oil changed about a month or so ago. He said "yeah, I can see that. But your car is low 4 quarts of oil. I had to flush the engine due to metal shavings being in your oil. I changed the crankshaft oil as well. The code will not clear and it is still misfiring. You need a new engine". I notified Kia and there response was "You're the second owner and since the car has 108,000 miles, is out of warranty". This is very frustrating and to think that I could have had my engine seize while driving makes me sick. I have ordered a remanufactured engine and am waiting for it to be shipped and installed. This is just negligent of Kia not to correct this issue.

Excessive oil consumption. Chronic problem. I don’t know how this isn’t a recall yet. Hundreds of people are having this EXACT same issue! Please make this a recall so Kia is responsible for resolving this issue!!!

The contact owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the engine started shaking uncontrollably and the vehicle lost motive power. The contact was able to pull to the side of the road and restart the vehicle. After restarting the vehicle, the contact noticed that the vehicle is not able to exceed 65 MPH. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 102,000.

The headlights randomly turn on and off while driving and with the switch set to “Auto”. This also occurs when the vehicle is shutdown with no key in the ignition and with no one in the vehicle. The vehicle is available for inspection upon request. Having the headlights turn off when driving at night presents a risk of the driver not being able to see the road and for other drivers to not see the vehicle. These risk may lead to an accident causing great harm to life and property, including death. The vehicle is currently with the dealer for diagnosis. There are no warning lamps, messages or other symptoms of the problem prior to the failure. This problem began in the spring of 2023 with less than 60,000 miles on the vehicle.

Sporadically during night driving the headlights will go out. Headlights set to AUTO each time. Most recently while turning right. Had not used right turn signal.

Cars burns a qt of oil every 200 miles oil smells just like gas

Oil consumption. My car is always empty after 3000 miles. I am always having to put oil in my car. Now having engine issues… No warning lights came on to let me know of issues or low oil.

The motor and chemical smell

While driving at night, headlights turn off.

The engine malfunctioned, it is available for inspection upon request. My family of four was traveling in the vehicle at 80 mph down I-65 when the malfunction occurred. No warning lights came on, the vehicle began to slow to 60mph and would not accelerate when pressing the gas. When the gas was pressed the entire vehicle began to shake, still no warning lights. Thankfully we were 1 mile from exit 71. I pressed the gas one last time, at this point we are coasting off the exit at 25 mph, that is when all the lights came on in the dash. We were able to safely park on the side of the road and the car died and would not restart. This all happened in less than a minute. Mine and my family's safety were 100% at risk. When my mechanic looked at the vehicle, he said it was lucky that the car did not catch fire. The entire base of the engine was melted, and all the oil was gone from the engine. My mechanic advised me to take the vehicle back to where I bought it, Car Town KIA in Nicholasville KY. They had in place an extended warranty on the engine due to a rod failure but have now told me that the engine will not be covered to be replaced.

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the vehicle needed four new rotors and brake pads. The vehicle was repaired; however, the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that there was a leak in the engine. The vehicle was not repaired. Additionally, the contact stated that the brake light bulbs had to be replaced every three months. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.

My Kia engine started consuming oil internally, with no external trace of a problem. First reported to Dealer at Service Appt on 5/16/23 (at mileage 58,370) and another on 9/25/23 (at mileage 61,789). I've had the car serviced regularly by this dealer. Only 3400 miles driven between those two appointments, but my engine consumed 4.5 quarts of oil during those 4.5 months. Copies of my service receipts are attached, with dealer's notations on the issue. The dealer service rep advised me that said there is nothing more they can do until the engine Fails. Then they'll contact Kia Corporate requesting total engine replacement, at no charge to me. They gave me Kia's Corporate phone number to call & report this problem to them, asking what they can do about resolving it for me. My car is still under Factory Warranty, and dealer said I have lifetime warranty on the engine. I found the following article reporting this problem, with comments from other owners experiencing the same issue: [XXX] Can NHTSA force Kia to take proper action, as a safety recall on this? - [XXX] [XXX] C: [XXX] E: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

It is burning through 2 quarts of oil every 3000 miles and it is sitting at a Kia dealership whom doesn’t want to fix it. I have seen class action lawsuits in regards to this issue

Headlights switch set in Auto position. Headlights turned on spontaneously, two different times while auto was off and locked. This resulted in battery being drained and auto would not start. This has not happened since switch was set to Off position.

I have had my lights to go off at night while driving.

I took my Kia SORENTO 2017 into my local Kia Dealership. June of 2021 my oil light came on when you turned hard left. They did oil comp. had me come in very 1,000 miles. By the third time they kept it and did deep clean and found the issue and fixed it. Once again my car is burning oil back in march and the dealership did nothing for me but a oil change. Waited until the next oil change and my oil light came on again than they said yes your burning oil again. Come back in 1,000 and we see how much it’s burning did it twice and suggested another deep clean. But the Manger of the service department step in and said we did that 2yrs go for her. Let’s do a quick clean at her next oil change. Since July have been going in to have the dealership top me car off.

Headlights turned off on 3 occasions in the last 2 weeks. first i was driving on an unlit section of a residential thoroughfare, dark night and suddenly, while both hands on steering wheel, not having had any interaction with dashboard/radio controls, smooth section of roads (no obvious bumps) the lights turned off. I immediately fiddled with the steering column mounted light control switch, which did not give me an immediate relief, flipped it to highbeams and they worked. 2nd and 3rd time (yesterday 9/8/23) while on semi lit highway they again shocked me by turning off, i again toggled the light switch, this time highbeam flip did not work, i was doing 65 on a 70 and having lights turn off, with no reason, scary. 80,000 miles. i have had the light switch in automode.

1. During nighttime driving, the headlights suddenly go off. Headlights are on auto and it happens randomly. The first time it happened was in August 2023 and then on 09/08/2023 twice during night driving. 2. It's very risky to be in the dark on a rural road. I really worry for my family's safety. 3. I could not reproduce the issue, nor have I taken it to a technician or dealer yet. 4. Not inspected by the manufacturer, police, insurance representatives, or others. 5. There was no warning on the dash prior to that happening.

The contact owns a 2017 Kia Sorento. The contact stated while having an alignment performed at an independent mechanic, the contact was informed there was no oil in the engine. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was checking the oil level daily. There were no warning lights illuminated. The contact stated that her husband checked the oil and added approximately one quart of oil per week. The vehicle was taken to the local dealer, where an oil consumption test was performed. The dealer informed the contact that the vehicle was losing oil. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a loyalty program. The failure mileage was approximately 65,000.

The contact owns a 2017 Kia Sorento. The contact stated that while the dealer was servicing the vehicle, she was informed that the vehicle was experiencing a minor engine oil leak due to the engine oil being overfilled. The dealer cleaned the engine compartment. The contact stated that the engine was running rough, and the vehicle was vibrating while idling. The contact stated that while driving with the Adaptive Cruise Control set to 73 MPH, the vehicle made abnormal popping sounds and jerked. The contact noticed a significant amount of smoke coming from underneath the hood. The contact was able to pull to the side of the road, where the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a piston slap caused by faulty crankshaft and rod bearing. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact there would be no assistance since the vehicle was out of warranty. The failure mileage was approximately 80,000.

My Sorento had been running just fine. I only did maintenance projects such as new brakes, new tires, oil changes and then one day out of no where my car starts making a knocking noise that got progressively louder. No check engine or oil light appeared. I took it to a mechanic the next day and they said that I needed a new engine and that there was no oil in the car. I know that I had placed oil in car with in the year when I got my brakes replaced. Also there was no leaking of oil anywhere underneath my car. I still own on my Kia and the price of a new engine was quoted over $10,000.00.

The car stalled and when restarted had a hard knocking. Bad engines in kias are a known issues. Why are they not replacing engines in all the vehicles!

Check engine light came on. 65,000 miles with documented regular maintenance. Took to dealership where i purchased the vehicle new. Engine code (P0172). Was told gas was getting into the oil and i would need a new high pressure fuel pump. This is a common issue and should be repaired free of cost.

The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 35 MPH, the check engine and the check oil warning lights illuminated, and the vehicle stalled. The contact pulled over and stopped the vehicle. The contact placed the vehicle in park (P) and was able to restart the vehicle. The contact stated that she drove the vehicle to a local dealer who added oil and changed the spark plugs. The contact had a recent oil change performed less than two weeks prior to the engine failure. The vehicle was repaired. The contact stated that over the next several years the vehicle stalled intermittently. The contact took the vehicle back to the dealer and had the vehicle diagnosed and was advised that the catalytic converter had been damaged and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 50,000.

Excessive oil consumption. I get oild changes every 3 months at the dealership. I must add 6-10 quarts of oil inbetween these changes. I notified the dealer, but they are unwilling to replace my engine. I was told it needs to "blow up" before issue will be addressed. My 2017 Kia Sorento has 63,000 miles this issue started at 60,000 miles. It is outside my warranty as I am the second owner. This is not a safe approach from Kia, as i feel waiting for my car to "blow up" could cause injury to myself and others. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cruise control works erratically when turned on at times I can't set the speed, othertimes it won't cancel using the cancel button the only way to cancel it is to tap the brake pedsl or turn the cruise off, sometimes it will not turn on and at other times it works as it should.

The vehicle headlights intermittently turn off while driving the vehicle.

Several occasions my headlights have completely gone out. I have to toggle the blinker button to get the lights to come back on. This happened 5 times at 5 am in the morning. I have taken my vehicle into the shop several times. It is in the shop again today. They are saying it is switch that causes headlights to go out. This is dangerous to others on the road and also myself. I have read online there has been over 1300 complaints but have not seen a recall come out. Please investigate why lights are going out sporadically. I had to slam on my breaks because I cannot see in the dark. Thank God other vehicle were not on the road. Please investigate this matter as I am not the only customer that has complained.

I have KIA 2017 Sorento, the engine has oil consumption with no leak and I have to add oil almost every 3 days. I take it to KIA dealer and after checking he oil level for 1000mile, the dealer informed me that they can change the engine only when it fails and not before that. I found this solution is risky because I drive it in highway and it could cause a serious cars accident if it suddenly stopped in the middle of the highway. I can't find any reason why they don't want to do engine change and It is clear that KIA knows about the engine problem but they want to save money not save people life.

The contact's wife owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact stated that the vehicle stalled while attempting to coast to the side of the roadway. The contact was able to restart the vehicle after several attempts; however, the vehicle made abnormal knocking sounds. The vehicle was coasted to the side of the road. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the piston ring and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,702.

The contact owns a 2017 Kia Sorento. The contact stated while starting the vehicle, the message "Assist Emergency Braking Disabled - Radar Blockage" was displayed. The vehicle was taken to the dealer, but no failure was found. On one occasion while driving 65 MPH, the headlights shut off and an unknown warning illuminated. The contact stated that after several minutes the warning light disappeared, and the headlights returned to normal functionality. The vehicle was taken to the dealer and the contact was informed that the cameras were updated; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

On many occasions while driving at night (happens almost every night when we are driving), the headlights turn off on their own. This is when the headlights are set to "auto". This is a very dangerous situation - especially when driving on poorly lit roads. When it happens, I can get the lights to come back on by switching from "auto" to "off" and back to "auto". Drivers should not need to do this. Apparently a lot of people with my (or similar) year Kia Sorentos have experienced this issue based on online postings.

UNKNOWN 2017 KIA Sorento v6 XL July 29, 2023 @3am - Parking lights were found to be on. Upon checking, the vehicle was locked. The FOB was used to unlock the doors and I turned the light control switch from Auto to OFF. This turned off all lights and I locked all doors using the FOB. What triggered this event? Concern for battery draining will be an eventual result if this is not investigated?

The paint on the hood of this vehicle rapidly flew off the hood while traveling on I95 creating a significant safety hazard in a moving vehicle.

Car began to overheat. Took into mechanic. Diagnosed as a blown head gasket with head bolts that had stripped out.

The contact owned a 2017 Kia Sorento. The contact stated that while driving into an intersection at a speed of approximately 10 MPH a second vehicle crashed into the front end of the vehicle. During the crash, the front was severely damaged and the vehicle was destroyed but no air bags were deployed. The contact sustained a head injury and was examined at the local hospital. The driver of the second vehicle also sustained an undisclosed injury. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. the local dealer and manufacturer were not notified of the failure. The failure mileage was 165,000.

BOTH rear speed sensors have gone bad. One under warranty, one outside. This disables safety speed systems and speed control.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at night at an undisclosed speed, the lights on the instrument panel and the headlights became inoperable. Additionally, the contact stated that while the vehicle was parked and turned off, the headlights and instrument panel lights turned on independently. The contact stated that while attempting to unlock the vehicle with the key fob, the vehicle failed to unlock. The contact was able to manually unlock the vehicle. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V862000 (Trailer Hitches, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Regularly the head light’s randomly turn off as well as the tail lights and break lights. This is absolutely terrifying! It has been happening for over a year and know one can fix it. This is a huge problem across 2017 & 2018 Sorrentos. There are multiple forms for it as well as mechanic discussion groups trying to solve the problem. This NEEDS to be a recall and fixed immediately before some gets hurt or worse!

The contact owns a 2017 Kia Sorento. The contact stated while driving 45-55 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the dealer, where the knock sensors were replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that there was a hole in the piston and there was no compression in the valves. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.

My engine has been consuming oil at an usual rate. I have been experiencing this issue since I bought the car in August 2021, but it is slowly getting worse, especially during the summer. I have to constantly check my oil level to ensure it isn’t running low. I got my oil changed last month, around June 15th or so, with a 3000 mile interval. After ~1400 miles, when I checked my oil, there were little oil on the dipstick (below the low line) along with small metal bits on the end of the dipstick with the oil. As usual, I have checked the oil color to make sure it wasn’t mixing with something in the engine, and checked the drain plug to make sure it was tight. I genuinely cannot tell where this oil is going or how it is being burned. This is the only issue I have encountered with this car. I have no warning lights, but my miles are high at about 144,000.

High oil consumption between oil changes. Usually add 3 quarts of oil between 5K mile oil changes.

Engine failure SUV hasn’t even reach 100,000 miles.

The contact owns a 2017 Kia Sorento. The contact stated that while exiting the vehicle, there was an abnormal burning odor coming from underneath the driver's side of the vehicle. There was no warning light illuminated. The contact stated that the failure had reoccurred. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 68,700.