2015 Kia Sorento complaints

While operating my vehicle I experienced sluggishness and power failure. Sorento became disabled on main road while driving to work. Vehicle was towed to the closest Kia dealership where they performed a diagnostic test. Maintenance test and Parts Department revealed the that the power shortage was possibly from a Brake fluid leakage inside the Hydraulic Electronic Control Unit (HECU). This also caused the engine to seize and the only remedy was a new engine. He also stated that the repair was not covered under warranty due to the open recall that was not completed. I did explain to the repair center that I was never made aware of any on going recalls from the dealer where I purchased the vehicle either by mail, phone call or email as well as from Kia corporate. The parts department provided me with the contact information for Kia Headquarters to assist me. Kia Headquarters provided me with a case number 14188680 and that they would contact the dealer and get back to me. After a couple days with no response, I called back with the case number, however, I got a new customer service rep. who said that nothing has been completed yet. This went on for a couple weeks with me calling to try to get updates and contacting the dealership parts department who said that their headquarters has not contacted the dealership and that according to their policy with Kia corporate the replacement of the engine would be at my expense. The estimated cost was quoted at about $8,000.00 dollars. I

Upon accelerating causes a lot of exhaust smoke and bogs down so I can’t get out of the way and others behind me cannot see a thing. Two Kia dealerships refused assistance. The first after I called 12/3 to report that my vehicle issue made additional hazard involving a semi (thank goodness no one wreaked) and it was still smoking and smelled as if something was burning. The other telling me it would be six months at least. The warning dashboard lights did not trigger during or after incidents. The only light that came on ever was the oil light the prior weekend. I had the oil changed, filters replaced as well as the headlights for the third time. Around 44k miles when issues started and escalated quickly. Other problems reported to Arapaho Kia a few years ago consisted of back passenger door not latching. Someone flagged me down on the highway as I had my daughter in her car seat on that side. No warning lights triggered, dealership unable to duplicate issue. Steering control keys controlling opposite functions or not working intermittently. Was told steering control harness needed replacement. Think that was at 18k miles but not sure. Did not have replaced at that time as it mainly affected radio functions hands free calling did stop working. I usually didn’t make calls in the car anyway. I was left with no other choice but to trade the vehicle in before something really bad happened or it self destructed leaving me without out a car still paying on. I could not be without a

This 2015 KIA Sorrento was purchased new 8/14. It has been regularly serviced/maintained since.In Nov 2018 the AWD would not engage during a snowstorm, I was left stranded and had to be towed to the Dealership. The AWD coupler needed to be replaced. October 1, 2021, the car was inspected and passed with no major issues. November 6, 2021, the car would not start. It was jump started and brought to a local Auto Repair Facility where I was advised it needed a new battery. New battery installed and on November 8, 2021, the car would not start. I returned to the same facility & had them check the battery, alternator and starter. All was fine. They recommended I return to Healy KIA, Newburgh, NY, and have them check the computer board. December 1, 2021, Healy KIA informed me that the head gasket was shot and that I needed an engine rebuild. I questioned this as the car was only 5 years old, I only drive the car locally, and that I have done no extensive travel in over 2 years since Covid-19. Healy KIA never offered to replace the engine, only the rebuild for $11K. I contacted KIA Corporate on December 2, 2021 to file a concern (Case #14515621) and was advised by that Rep I was out of warrantee, admitted there had been engine recalls in the past, but a Manager would review my case and call me w/in 2-3 business days. To date, no return call. I began calling KIA(800)333-4542 for these past 3 days & the automated phone system either dropped the call or transferred me to Road Side Assis

I woke up this morning to discover that a foot long chunk of my Kia Sorento SX-L's pearl white paint had de-laminated and peeled off the driver's side front door pillar. I've come to find out this is a common due to a paint defect. I'm reporting this per instructions from other Kia owners with the issue.

The engine failed and is available for inspection. My daughters and my safety were put at risk when trying to accelerate onto the interstate on ramp and was slow to do so. The car never made it to the speed limit and actually started slowing down. When trying to speed up it started making a knocking sound which ended up leaving us stranded on the side of the interstate on Easter Sunday, so there was more than the normal traffic. The engine light or any other warning lights came on before this happened. The engine was inspected by a Kia service center. And as this was a mechanical issue, the insurance would not do anything.

Always noticed little chips on my hood then at about 65000 miles my paint just started peeling right off. So bad that I can’t wash my car or the paint will keep peeling. My auto insurance called it delamanation and said it wasn’t painted properly therefore they won’t cover it. Kia will not acknowledge to me that there is a problem, said my warranty on paint has expired. My color is pearl white and I see other white Kias all over doing the same thing. Also Hyundai’s. If you look online you will see LOTS of stories and complaints regarding this problem. Kia should be held accountable and recall this!

Waning lamps on

Car is at 124,000 miles and well-maintained with all services done to date. However the Engine failed and will not run. No warning lights and suddenly stopped with loss of power and then will not start. Dealer says new engine will have to be put in and current engine is dead.

UNKNOWN. Excessive shaking, engine light started to blink and car shut off.

The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle stalled without warning. The vehicle was able to restart however, the vehicle was not drivable. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be repaired. The vehicle was repaired. The contact mentioned that a few years later there was an abnormal pinging sound coming from the engine. The contact mentioned after reaching the residence the check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the rod bearing was damaged, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,000.

Teenage son was driving kia late on highway the engine failed completely and stopped, going about 65mph, he was able to coast to side of road. He called me, we arrived 45 minutes later and engine was still burning hot to touch and consumed every drop of oil only 2000 miles after oil change, smoking. Took too mechanic said no oil leaks, and he was very lucky vehicle didnt create an engine fire.

I have a 2015 kia sorento my paint has started peeling off for no reason. It is snow pearl white .I've spoken to and have seen others just like mine doing the same thing. This is definitely kias responsibility. Not all of us would have the same issue if not!!!

The headlights are very dim and only project approximately 20 feet in front of the vehicle. This creates unsafe night driving. At 65 mph on a highway, there is practically no time to react to an animal or object on the road. I have emails from the manufacturer but I am unable to copy and paste them here. In my discussion with a representative from Kia, I was told I would have to contact the dealer and pay a $160 diagnostic fees s then pay for new headlights, that would be the same as are on the car now. Makes no sense.

The paint on my Kia (pearl white) blew off from a portion of my car on a windy day. The car has been seen by the Kia dealership and we were referred to Kia consumer affairs. There were no prior signs of paint peeling in the area where it blew off prior to it blowing off.

The contact owns a 2015 Kia Sorento. The contact stated that the headlight bulbs burned out frequently and had to be replaced numerous times by the dealer and several independent mechanics. The vehicle remained at the dealer for the recurring failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

Normal low beams are useless for driving. You must use high beams to be able to see, even in town. This has been a problem since I purchased the vehicle in 2015. Also, I have had to replace the bulbs three times, If I don’t buy the brightest/most expensive ones, I’ve wasted my money and it’s like putting a night light in front of your vehicle.

My low beam lives are so .com at nite. It is very hard to see.I replaced with others. But they are dim and kept blowing out. Took to Kia dealer for problem. They said I needed to purchase there factory bulbs. I had them replace both. And still they are to dim to drive at night. It is a very bad safety issue. Especially if it is raining out.

The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 55-60 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. While at an independent mechanic the vehicle failed to start. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 135,000.

I have a 2015 Pearl White Kia Sorento. My paint has chipped tremendously and I have only had the truck for a year and a half. It first started with a small chip on the side of my windshield which is now huge. I started noticing more chips shortly after and they are now huge as well. There has to be a defect in this paint because EVERY snow white kia that I have seen in my city looks JUST like mine.... PEELING!

Paint is chipping off from the hood and around the windshield Pearl white Kia Sorento Noticed this occurring 2/2021

Paint peeling off of the hood

Vehicles lost due to certain engine fires. In some instances, the Settlement also provides a cash rebate if you lost faith in the vehicle after experiencing engine troubles related to the defect and you purchased another Kia vehicle within a specified timeframe. ▪ To qualify you must have bought or leased a “Class Vehicle,” which are 2011–2018 and certain 2019 Kia Optima, 2012–2018 and certain 2019 Kia Sorento, and 2011–2018 and certain 2019 Kia Sportage vehicles equipped with or replaced with a genuine Theta II 2.0 liter or 2.4 liter gasoline direct injection engine within OEM specifications. For 2019 model year vehicles, the Class shall include those vehicles that were manufactured before the Knock Sensor Detection System technology was incorporated into their production.

Hello my name is [XXX] owner of 2015 kia Sorrento on Sept 19 2021 my father in law and my wife and kids were pulling up on the drive way when they called me and said they smell gas odor from the car i said send me a pic since i was at work .I informed them turn the car off and get every body away be prepared to call fire dept. .when they sent me a video of the car I saw something leaking .so I rushed home to check the problem well it was definite fuel so I opened the hood and removed the plastic cover and started to look around everything looked in place but I noticed a clip was not in it's place the fuel line was out of place I reinserted the fuel line and pushed down on the clip. I wrapped some tape around the clip so it wouldn't come off again .I took it to the dealer on Tuesday for an explanation I was told that I needed a fuel line but they had no explanation on why this happened I ask when you guy's replaced the motor did you guy's break something ? .still waiting on that answer .the whole motor was taken out and replaced with a new one .this happened about a year and a half ago. I called kia to complain and make them aware of this issue .they called the dealer and told me they would get back to me between 24 and 48 hours today is the 28 of sept and still waiting I have called several times but they keep telling me that the dist manager hasn't replied to there emails .I told them this was a serious situation not just for me but others family's as well . I remember a whi

The cars engine started knocking while we were in a family vacation. Before we started driving I checked the oil and it was at the acceptable level. We turned around and began to drive home. When we reached the town next to home the engine started knocking horribly and stalled and stopped running. We had the car towed to a repair shop. They told us that the engine is dead and we will need a new one. The car has 116000 miles on it. The warranty goes to 100000 miles. There is also a class action lawsuit against Kia for these defective engines. Apparently the cut off date to file a claim was august 1st Please help

The body of the car is undergoing paint delamination. This begun at 70k miles on the roof and now rust is beginning. Then the hood. Then one side around windshield. Then the other side around the windshield. There was not any incident that triggered the paint delamination.

The paint is peeling away on the hood, around windshield. Also the luggage racks paint is peeling off. The hood started as a simple little paint chip then exploded will paint bubbling up then peeling off. Around the windshield started with a crack in the paint them just explored in full paint peeling. I can no longer use a drivethru car wash . I must hand wash or the Jetta just peel more off. It’s so frustrating cause I strive to take exceptional care of my vehicle.

Lowlight beams are very dim. Poor visibility. NHTSA ratings are poor. I’m concerned as to why Kia will not fix the issue. There was no accident but for years I’ve been afraid to drive at night or avoid it. I’ve looked online and see I’m not the only Kia Sorento owner with these concerns. This does make me regret purchasing Kia and I tell everyone I know don’t buy this car.

Car jerks into 1st gear when stopping at a light and accelerating. Car gets stuck in 4th gear and will not accelerate until it reaches 4th gear speeds. Very dangerous to be trying to get up to highway speeds and car not wanting to accelerate beyond 10-20mph. Car is not safe to drive. Took to a Kia dealership and they said they couldn't replicate. I told them to drive the car more and they were able to replicate, however no check engine light has appeared so Kia dealership is telling me they can't do anything. They told me to keep driving it and bring it in if it gets worse. I do not feel safe driving this vehicle anywhere. Car has 67,000 miles on it and I am the second owner since 10,000 miles. I have done all maintenance that is required/needed all at the dealership.

The contact owns a 2015 Kia Sorento. The contact stated that while operating the vehicle, the ABS, parking brake, and check engine warning lights illuminated, and the instrument cluster gauges were inoperable. The vehicle was taken to the local dealer who diagnosed that a sensor was faulty and needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 60,000.

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Almost all of my tire/brake lights are on my dash, dealership said its the speed sensors in my back tires. A week later (with those lights still on) my parking brake light came on while driving and started a dinging noise, parked turned it off and back on the noise had stopped but all lights were still on. dealership said speed sensors arent a serious issue to fix, however, my UVO diagnostics says its my ABS/EBS system. Ive already had a blown engine and now have a lifetime warranty but, they are picking and choosing whats covered and what isnt.

My 2015 V6 Kia Sorento's engine seized absent any warning on 08/14/21. I was in the car with my dog and 3 young daughters at a stop light. The light turned green and I pushed the gas and the car did not move. It was frozen. I pushed it again and the entire car shut down. I police officer had to push our car out of the way after another motorist called 911. We were stuck. My auto shop said my car had extremely low and dirty oil, despite the fact I had just gotten a $90 synthetic oil change 2 weeks earlier. I had the car towed to Tasca Kia in Rhode Island and they told me the engine was covered under a lifetime warranty. They later called me and told me the recall was only related to V4 engines & denied any problem with V6's. I am learning MANY people have had this same problem. I called KIA Consumer Affairs and they denied the issue and refuse to help. My car was impeccably maintained and had 77,000 miles on it. The dealership told me to "scrap" the car. At the time of the engine seizure there were NO warning lights on and the temperature gauge was in the middle. KIA is refusing to accept responsibility.

The headlights are very dim on my 2015 Kia Sorento, when compared to other vehicles. They only illuminate about 10 feet in front of the car. They need to be replaced with a stronger bulb as it is dangerous driving at night.

2015 KIA Sorento Paint peeling & chipping away from door pillars, roof where windshield meets, both let & right front fenders, hood. The color is "Snow While Pearl". Started to norice small chipping around 2017 & in April 2019 a large piece peeled off the passenger side front pillar which I had repaired. Many of the chips were touched up but it continues to occur to this day.

Bought the vehicle used, from dealership had little over 91,000 miles on vehicle when purchased and purchased extended warranty as well, only had 11months, at little over 109 thousand miles on vehicle noticed white exhaust coming from tail pipe, was having to put oil in the vehicle 1-2 quarts a week. At one time, during a week, vehicle seemed to be stalling/slow to accelerate, engine sounded different, when got home, checked oil, the dip stick showed barely any oil. Put oil in the vehicle. NO warning light ever has came on about low oil, no warning light about engine has come on. I called local Kia dealership about the issue. Took 2 weeks to get appointment to take my Sorento in to get looked at. Once in the Kia dealership, service department manager says they did an oil consumption test on the engine. Multiple points of the inspection show engine failure. Dealership has more in depth description of what all has failed with the engine and oil consumption. Also had to provide the copies of when and where the vehicle had its regular maintenance such as oil changes done so it could be sent to the Extended warranty to approve engine replacement. My vehicle has been sitting at the dealership since July 20,2021 with no working being done, not even the safety recalls, because I was told engine is on back order. At time writing this it is August 19, 2021, so my sorento has been just sitting at Kia dealership with nothing being done. I have called once a week to Kia dealership, as the

The contact owns a 2015 Kia Sorento. The contact stated from the time the vehicle was purchased, it would make an abnormal popping sound when started and while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the failure had been reoccurring and the check engine warning light illuminated while driving. The vehicle was taken back to the dealer several times and the dealer diagnosed that the oil and the transmission needed to be replaced, and advised the contact that he would be responsible for the cost of the repair since the warranty had expired. The contact stated that the vehicle was repaired however, the failure persisted. The vehicle was then taken to Kia of Streetsboro (835 Classic Dr, Streetsboro, OH 44241) who diagnosed that the transmission and the steering wheel had failed. The contact stated that the vehicle was not repaired. The contact received a recall notification for NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) however, the dealer informed the contact that they were not aware of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised that the VIN did not exist. A case was opened and closed. The approximate failure mileage was 300. Parts distribution disconnect.

2015 Sorento has paint peeling and chipping due to air and weather. The peeling paint started December 2019. The condition has gotten worse. The chipping started this year.

The paint is blowing off.

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to schedule a recall repair appointment with the local dealer however, the dealer had to reschedule each time because the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I own a 2015 Kia Sorento LX AWD and it's painted in the pearl white finish, over the last year the paint has been peeling off on the hood and the top edge closest to the windshield, and it's even started rusting in those spots now, which range in from the size of a match tip, to the size of my palm.

Low beam headlights are dangerously too dim on my 2015 Kia Sorento LX. This is a well known reported issue by many owners. All drivers in my family had many close calls due to poor visibility when driving in the night. Yes I have changed lightbulbs several times, made sure that lenses and reflectors are clean and ground wire is not corroded. A simple search on the internet will tell you the extent of this problem. Many have reached to dealers and Kia but they are told -this is normal. Well it is absolutely NOT normal. It’s dangerous. feeling helpless. LX trim level don’t have fog lights too. Do something please.

Hello. Prior to receiving the Recall letter around mid-July 2021, we had complained to the dealership about the engine humming after a ride and AC going on and off On July 17, I was scheduled to visit the dealership and take care of the Recall. Although, I was scheduled for an appointment, nothing happened! The dealership did not have the component required for the recall. We then left and insisted to return the following day and requested that a diagnostic be conducted in addition to the recall on July 23. Following the diagnostic, the dealership told us we needed a new engine. It was a big surprise and a shock that a car which was serviced twice a year at this dealership, had 104, 000 miles and was only 5 years old, had a complete failure. The dealership provided a quote for the repairs and never mentioned the recall or how it could be related to the diagnostic they had just made. Upon consulting with my insurance company, USAA, their adjuster was able to establish that the mechanical failure my car was facing was closely related to the recall. Based on the assessment made by USAA on August 4, 2021, we now know the dealership knew that failure to receive the recall caused the mechanical failure. The quote the dealership presented me included and was consistent with damages reported in the Recall. why don't they contact KIA, which is clearly liable, and want me to pay for a new engine? I need help to unpack this issue that has strained my resources, time and brought stress t

The contact owns a 2015 Kia Sorento. The contact stated while driving 30-35 mph, he heard an abnormal knocking sound coming from the engine before the vehicle inadvertently loss power. The check engine warning light was illuminated. The contact was able to restart the vehicle after several attempts and drove to his residence. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced due to rod bearing failure. The contact stated that the failure reoccurred while the vehicle was at the dealer. The manufacturer was made aware of the failure and advised the contact that they could not cover the repair of the vehicle as the service campaign for the failure had expired. The vehicle was not repaired. The approximate failure mileage was 83,000.

My white paint is chipping horribly!!!

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (Service brakes, Hydraulic). The contact stated that while attempting to turn on the vehicle, the vehicle would not start. The dealer was made aware of the failure and informed the contact that the next available appointment was in September. The manufacturer was made aware of the failure and informed the contact to not drive the vehicle as it could catch on fire. The failure mileage was unavailable.

The contact owns a 2015 Kia Sorento. The contact stated that while driving at night, the headlamps were too dim, and the contact was unable to see the roadway. The vehicle was taken to the dealer where they informed the contact that the headlamp assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided the contact a case number. The approximate failure mileage was 153,048.

I am making a complaint due to the paint chipping above the windshield. The paint started to chip and now in growing larger. Every time it rains the paint chips more and more. I have noticed not only that my car pillars on the siding around the windshield peeled that I have repainted but now it is above the wind shield. There are alot of Kia Sorentos in my area that the top of their vehicle are peeling as well so this has to be a manufacturer problem. I have spoken with a few shops in the area and they stated to inform Kia that is an ongoing issue with all the kia's. I have pictures of the top of my vehicle.

Upon receiving Recall NOTICE , Vehicle Is A Fire Danger and I can Not Drive it.Living in the middle of the Forrest makes having this vehicle in this HIGH FIRE DANGER TOWN for 2 months put not only my family and home in danger but my entire FIRE VULNERABLE COMMUNITY AT RISK. The company headquarters or Dealership would not loan me a safe car nor remove this FIRE HAZARD from this community.

Motor shuts down completely disabling the car electronically. I lose my brakes and my steering. In February 2020, I almost died driving the vehicle the car engine seized while driving and was replaced by KIA. I never received an itemized bill from Dealership they stole the rental from my private driveway to and stole $5,000 and my belongings from the vehicle. One June 29.2021 I almost died again driving the car. The New Engine shuts down and I lose breaks and steering and hit an animal trying to get off the road for safety since I no longer have breaks to my vehicle. The animal ripped off my undercarriage and dented my radiator. The car was smoking and the engine would start and when driven 50 feet keep shutting down and locking no breaks no power no steering becoming a hazard to myself and others. I have had no resolve with any dealership I have been to 4 different Kia dealerships and The Hyundai Certified Pre Owned Used Car Sales Dealer I purchased the car from. Instead of helping me and not placing my life and other lives in danger. I was threatened, antagonized, slandered, Defamed, and Had the police called to remove me because I refused to commit a crime and set my car on fire like the Dealership told me to do. I need help.