Page 7 of 12 · complaints 301–350 of 594

2011 Kia Optima complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Engine
Filed Jun 3, 2018144,700 milesFL

WITHOUT ANY WARNING LAMPS OR EXTRANEOUS SOUNDS OR ENGINE NOISE, TRAVELING APPROXIMATELY 40MPH, THE ENGINE SEIZED UP AND STOPPED. IMMEDIATELY THE ENGINE, OIL AND BATTERY LAMPS ILLUMINATED, AND I WAS ABLE TO COAST INTO A SAFE PARKING LOT AWAY FROM TRAFFIC. I ATTEMPTED TO RESTART THE ENGINE TO NO AVAIL. AAA WAS CALLED AND TOLD TO TOW THE VEHICLE TO A LOCAL SHOP. THEIR DIAGNOSIS CONCURRED WITH MINE...THE ENGINE HAD SEIZED AND WAS NOT REPAIRABLE EXCEPT TO REPLACE THE ENGINE.

Engine
Filed Jun 2, 201892,300 milesMA

I WAS DRIVING IN HIGHWAY IN JULY 2017. THE STEERING WHEEL WAS DRIFTING AND SLIPPERY. IT WAS ABOUT 84,000 MILES IN IT. SO, I BROUGHT MY CAR IN KIA DEALER. THEY SHOWED ME WORN OUT STEERING COUPLING. I ASKED THEM TO CHANGE STEERING COUPLING ONLY BUT THEY CHANGED WHOLE STEERING WHEEL COLUMN AND CHARGED ME $1,402. HOWEVER, I FOUND THAT KIA EXTENDED WARRANTY FOR 10 YEARS/UNLIMITED MILEAGE IN 2016. I AM NOT SURE WHY THEY CHARGED ME FOR STEERING ISSUE. I COMPLAINED KIA MOTORS AMERICA AND SENT ALL INFORMATION THAT I HAVE INCLUDING THE BILLS. THEY DID NOT RESPOND ANY LETTER YET. I LIKE TO HAVE MY MONEY BACK. ANOTHER ISSUE THAT I FOUND IN MAY 2018 WAS FAST ENGINE OIL BURN OUT. I WAS DRIVING TO WORK IN HIGHWAY AND ENGINE OIL WARNING SIGN WAS BLINKING. SO, I IMMEDIATELY PULLED OVER AND CHECKED ENGINE OIL LEVEL. IT WAS ALMOST GONE AND SO DARK. THE DEALER JUST CHANGED ENGINE OIL A FEW MONTHS AGO AND LESS THAN 3,000 MILES DRIVEN AFTER THAT. I FILLED UP 3 QUARTS OF BLENDED ENGINE OIL AND CHECKED EVERY OTHER DAY. ABOUT TWO WEEKS LATER, IT LOOKS THE LEVEL OF ENGINE OIL WAS WAY LOWER (ABOUT 1 AND HALF QUARTS WERE GONE). I CALLED THE DEALER THAT THEY SAID IT WAS ONLY ENGINE OIL BURNING ISSUE NOT ENGINE FAILURE. THEY SAID IT WOULD NOT COVER BY RECALLS. I CHECKED LOTS OF COMPLAINING ABOUT ENGINE FAILURE ISSUE FROM THE INTERNET. BASED ON THAT IN MANY CASES THE ENGINE OIL BURN OUT ISSUE HAPPENED BEFORE ENGINE FAILURE. I STRONGLY THINK THAT KIA SHOULD INSTALL NEW ENGINE UNDER WARRANTY OR RECALLS BECAU

Exterior Lighting
Filed May 30, 2018100,000 milesDE

HEADLIGHTS ARE USLESS. THEY ARE SO DIM YOU CAN'T DRIVE THE CAR AT NIGHT AT ALL. THIS IS GOING TO CAUSE A ACCIDENT.

Engine
Filed May 17, 2018120,454 milesFL

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. IN ADDIITON, THE CHECK ENGINE, TIRE PRESSURE, OIL, AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PHIL SMITH KIA (4250 N FEDERAL HWY, LIGHTHOUSE POINT, FL 33062, (954) 545-7200) WHERE A GDS TEST WAS DONE, BUT THE ENGINE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 120,454.

Engine
Filed May 14, 2018122,125 milesCA

MY KIA OPTIMA 2011 HAS BEEN HAVING MAJOR ENGINE PROBLEMS BUT THE DEALERS ARE GIVING ME THE RUN AROUND THEY KEEP ON MAKING THINGS UP THEY SAID THEY DRAIN OIL TO CHECK FOR METAL PARTICLES IN THE OIL.N THEY SAID THEY DID THE SC147 RECALL I WENT TO GO PICK UP MY CAR. I CHECKED THE MOTOR OIL IT WAS DARK N DIRTY MEANING THEY NEVER DRAINED THE OIL AFER THEY TOLD ME THAT MY CAR HAD PAST THE TEST .THEY SAID THEY CAN HEAR THE KNOCKING NOISE BUT N ORDER FOR THEM TO ASSIST ME FURTHER I WOULD HAVE TO AUTHORISE FOR THEM TO TEAR DOWN THE ENGINE.IBUT I WOULD HAVE TO PAY OUT OF MY POCKET IF ITS NOT THE ENGINE SOMETHING REGARDING THE RECALL ENGINE FAILER PROBLEM.

Exterior Lighting
Filed May 14, 2018GA

MY 2011 KIA OPTIMA HEADLIGHTS ARE SUPER DIM. I CAN BARELY SEE WHAT IS IN FRONT OF ME AND THE BULBS CONSTANTLY GO OUT. I HAVE HAD TO REPLACE 4 BULBS (2 ON EACH SIDE) WITHIN A 2 YEAR TIME PERIOD. I HAVE TO DRIVE WITH MY BRIGHT LIGHTS ON WHEN ITS DARK BECAUSE YOU CAN BARELY SEE IF YOU DONT.

Unknown or Other
Filed May 5, 2018110,000 milesNC

SATURDAY, MAY 5, 2018, WE WERE DRIVING EAST ON I-85 IN GREENSBORO, NC WHEN WE HEARD WHAT SOUNDED LIKE A GUNSHOT, AND THEN GLASS WAS RAINING DOWN ON US WHEN THE SUNROOF EXPLODED. THE SUNROOF HAD BEEN OPEN THE ENTIRE DAY. IT WAS OVERCAST AND MID 80'S WITH LOW HUMIDITY. WE HAD THE SUNROOF TILTED OPEN AND THE SUNSHADE PULLED BACK.

Engine
Filed May 1, 2018104,000 milesMA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE AND THE ENGINE SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000. *TT

Engine
Filed Apr 22, 2018IN

THERE IS AN ACTIVE RECALL ON MY KIA OPTIMA 2011 AND I NEVER RECEIEVED ANYTHING IN THE MAIL TO SERVICE IT. THE ENGINE SHAKES A LOT WHEN THE CAR IS IDLE. WHO DO I CONTACT WITH INFORMATION ABOUT THIS RECALL?

Service BrakesCrash
Filed Apr 18, 2018MO

TAKATA RECALL- WHILE TRAVELING TO WORK GOING 40MPH I ATTEMPTED TO SLOW DOWN MY CAR APPROACHING A RED LIGHT ON BURLINGTON AVE/ MO-9. AS I PRESSED THE BRAKE PEDAL, THE BRAKES MADE A THUMPING NOISE BUT DID NOT SLOW OR STOP THE CAR. I LIFTED MY FOOT AND PRESSED DOWN ON THE BRAKE PEDAL AGAIN, AND AS BEFORE THE BRAKES MADE A THUMPING NOISE BUT DID NOT SLOW OR BRAKE MY VEHICLE. THERE WERE CARS STOPPED AT THE RED LIGHT THAT I WAS APPROACHING THUS I TURNED MY WHEEL TO THE RIGHT AVOIDING HITTING THE CARS AT THE RED LIGHT, JUMPED THE MEDIAN, AND CRASHED INTO ANOTHER VEHICLE. BOTH VEHICLES HAVE BEEN TOTALED OUT.

Engine
Filed Apr 5, 2018134,000 milesMO

IN MARCH OF 2017, KIA ISSUED A RECALL FOR THERE ENGINES IN THE OPTIMA FOR THE YEAR I OWN. WE STILL HAVE NOT YET RECEIVED ANY INFORMATION FROM KIA ABOUT BRINGING OUR KIA OPTIMA IN FOR THIS RECALL. OUR VIN SHOWS THAT OUR CAR IS PART OF THIS RECALL. A YEAR LATER WE STILL HAVEN'T HEARD FROM KIA. OUR CAR IS NOW STARTING TO STALL WHEN WE SIT AT RED LIGHTS. WE WOULD LIKE FOR KIA TO FINALLY REACH OUT TO US TO REMEDY THIS MATTER.

Air BagsCrash1 injured
Filed Mar 27, 2018VA

TL* THE CONTACT OWNED A 2011 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, A DEER CROSSED IN FRONT OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND REPAIRED. THE REPAIRS WERE UNKNOWN. THE DEALER (BLACKWELL CHRYSLER DODGE JEEP RAM FIAT KIA 4874 RIVERSIDE DR, DANVILLE, VA 24541(434) 792-8853) WAS CONTACTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *TT

Engine
Filed Mar 26, 2018NC

MOTOR OIL KEEPS DISAPPEARING; I CHANGE THE OIL ON SCHEDULE AND 2-3 WEEKS AFTER IT IS DRY. I'M AFRAID OF ENGINE FAILURE OR LOCK UP DUE TO THIS. RAISING THE HOOD DOES NOT SHOW ANY OIL SPLATTER. ELECTRICAL PROBLEMS; LNTERIOR LIGHTS KEEP GOING OUT OR GO COMPLETELY DIM.

Exterior Lighting › Headlights
Filed Mar 21, 2018115,000 milesFL

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT WORK, WHICH CAUSED THE DRIVER TO USE THE HIGH BEAMS AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FUCCILLO KIA OF WESLEY CHAPEL AT 813-395-0347 (28555 FL-54, WESLEY CHAPEL, FL 33545) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

Exterior Lighting
Filed Mar 12, 2018MO

HORRIBLE & DANGEROUS LOW BEAM LIGHTING ON THE 2011 KIA OPTIMA I OWN. IT HAS BEEN THIS WAY FOR ABOUT A YEAR, AND I HAVE CHANGED BULBS, TAKEN TO DIFFERENT SERVICE STATIONS, ETC. THE GOOGLE REVIEWS ARE HORRIFYING, SAYING PEOPLE ARE BEING CHARGED $900+ DOLLARS FOR FIXING THE DETERIORATION OF THE PAINT SURROUNDING THE LIGHT. I PRAY THAT'S NOT THE CASE. YOU SIMPLY CAN NOT SEE WHILE DRIVING AT NIGHT, AND EVEN THE HIGH BEAMS ARE MUCH MUCH MUCH MORE FADED THAN "WORKING & NORMAL" LIGHTS. IT"S AWFUL AND KIA NEEDS TO FIX THIS FOR CONSUMERS! BEFORE SOMEONE GETS HURT!!!

Steering
Filed Mar 5, 201899,000 milesPA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE STEERING WHEEL MADE A LOUD CLUNKING NOISE WHEN MAKING LEFT AND RIGHT TURNS. SNAIL KIA IN GREENSBURG, PA 156601 WAS MADE AWARE OF THE FAILURE AND SCHEDULED THE CONTACT FOR A SERVICE APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL OR SERVICE BULLETIN FOR THE FAILURE. THE FAILURE MILEAGE WAS 99,000.

Exterior Lighting
Filed Mar 4, 2018FL

LOW BEAM HEADLIGHTS ARE VERY DIM, TO THE POINT OF BEING VIRTUALLY USELESS. FOG LIGHTS PROVIDE MORE LIGHTING. REPLACED BULBS TO NO AVAIL. HIGH BEAMS WORK GREAT. POSSIBLE THAT THE REFLECTIVE COATING INSIDE HID HOUSING HAS BURNED OFF.

Air Bags
Filed Feb 13, 2018IL

THE AIRBAG LIGHT IS ON NOW AND I'M WONDERING IF THATS A PROBLEM, I DON'T WANT TO BE DRIVING DOWN THE ROAD AND IT DEPLOYS.

Exterior Lighting
Filed Feb 5, 2018NY

LOW BEAM HID HEADLAMP ILLUMINATION HAS GOTTEN PROGRESSIVELY WORSE OVER THE LAST YEAR, TO THE POINT AT WHICH DRIVING AT NIGHT WITH THE LOW BEAMS ON IS A HAZARD AND THE FOG LAMPS ARE NOT ONLY REQUIRED TO BE ON BUT ALSO PROVIDE NEARLY ALL OF THE FORWARD ILLUMINATION. DEALER HAS INSPECTED THE ELECTRICAL COMPONENTS, REPLACED THE AUTO LEVELING MODULE AND HID BULBS AND CLEANED THE REFLECTORS WITHIN THE HEADLAMP ASSEMBLIES. I HAVE SEEN COMPLAINTS ONLINE THAT THE REFLECTIVE MATERIAL WITHIN THE HEADLAMP ASSEMBLIES MAY FAIL MAKING THE LOW BEAMS INEFFECTIVE AS THE LIGHT IS NOT PROJECTED DOWN THE ROAD. I AM NOT SURE IF THIS IS THE CASE, BUT SUSPECT THAT IT MAY BE.

Engine
Filed Jan 1, 2018170,000 milesTX

THIS HAPPENED TWICE.THE FIRST TIME MY SON WAS DRIVING THE CAR TO AUSTIN TX ON THE FREEWAY WHEN THE CAR SHUT OFF WHILE DRIVING ABOUT 60MPH.THE WE HAD THE CAR TOED TO A LOCAL MECHANIC AND AFTER HE CHECKED THE MOTOR WE WERE INFORMED THE MOTOR SEIZED UP.I PURCHASED A USED MOTOR AT A JUNK YARD WITH 22,000 MILES AND THE MECHANIC INSTALLED IT. DEC.26 2017 WE SPENT CHRISTMAS IN AUSTIN TX AND WAS ON OUR WAY BACK ON I10 AROUND SEALY TX THE MOTOR SHUT OFF.I WAS ABLE TO START THE CAR UP AGAIN.I FOUND A KIA DEALER IN KATY TEXAS AND DECIDED TO TAKE THE CAR THERE, IT WAS ABOUT 8 MILES AWAY HOWEVER WE DIDN'T MAKE IT.I STAYED IN THE RIGHT LANE DRIVING REALLY SLOW 55-60MPH AND THERE WAS A LOUD POP AND THEN SMOKE THE MOTOR LOCKED UP.THE CAR IS AT THE KIA DEALER BUT I AM STILL WAITING FOR AN AUTHORIZATION TO GET HE ENGINE REPLACED,

Structure › Body
Filed Dec 26, 201796,000 milesFL

WHILE DRIVING TO WORK EARLY IN THE MORNING, TRAVELING AT ABOUT 55-60 MPH,WITHOUT WARNING A STARTLING SOUND LIKE AN EXPLOSION, ONCE I REALIZED IT WASN'T A TIRE BLOWOUT, I PULLED OVER TO FIND A HOLE IN MY ROOF. THANKFULLY I WAS ALONE AND MY CHILDREN WASN'T WITH ME AND NO OTHER VEHICLES WERE ON THE ROAD AT THAT TIME.

Air Bags
Filed Dec 21, 2017100,000 milesMI

THE PASSENGER OCCUPANT CLASSIFICATION SYSTEM SENSOR MAT FAILED WHILE THE VEHICLE WAS IN MOTION, AS INDICATED BY A LIGHT ILLUMINATED ON THE DASHBOARD. THE FAILURE OCCURRED DURING NORMAL OPERATION OF THE VEHICLE. FAILURE OF THIS SENSOR IS A SIGNIFICANT SAFETY CONCERN, AS IT MAY CAUSE THE AIRBAG NOT TO DEPLOY IN THE EVENT OF AN ACCIDENT. THIS IS A KNOWN ISSUE IN OTHER KIA VEHICLES AROUND THE SAME MODEL YEAR, BUT THERE ISN'T A RECALL OR SERVICE BULLETIN FOR THIS PARTICULAR VEHICLE.

Exterior Lighting
Filed Dec 14, 2017PA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND IT WAS DIFFICULT TO SEE THE ROAD PROPERLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER (GRIFFIN MOTORS, 11031 PERRY HWY, MEADVILLE, PA 16335). THE CONTACT STATED THAT THE DEALER WANTED TO CHARGE $300 TO REPLACE THE HEADLIGHTS. THE CONTACT TOOK THE VEHICLE TO HIS PERSONAL MECHANIC. THREE MONTHS LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.

Steering
Filed Dec 14, 201778,000 milesNC

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING 50 MPH, THE STEERING WHEEL SHOOK UNCONTROLLABLY. THE CONTACT HAD TO REDUCE THE SPEED TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE MADE AN ABNORMAL NOISE DURING THE FAILURE. WHILE DRIVING OVER BUMPS, THE STEERING COLUMN JERKED UNCONTROLLABLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 78,000.

Engine
Filed Nov 27, 201787,000 milesOH

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND LOST POWER. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED AT TIME OF THE FAILURE. THE VEHICLE WAS NOT ABLE TO RESET AND WAS TOWED TO RICART KIA (4255 S HAMILTON RD #210, GROVEPORT, OH 43125 (614) 836-6503) WHERE THE DIAGNOSES WAS UNKNOWN. THE CONTACT STATED THAT THE ENGINE NEEDED TO BE REPLACED BECAUSE THERE WAS A RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AND HAD NOT RECEIVED A RECALL NOTICE FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

Electrical SystemCrash
Filed Nov 23, 201797,000 milesCA

MY CAR CUT OFF IN THE MIDDLE OF THE STREET CAUSING A ACCIDENT

Steering
Filed Nov 12, 2017120,000 milesVA

STEERING WHEEL MAKES A CLICKING SOUND WHEN IN PARK OR WHEN A BUMP IS HIT

Engine
Filed Oct 25, 201784,000 milesOH

BEGINNING IN SPRING 2017 MY 2011 KIA OPTIMA EX TURBO (I BOUGHT IT BRAND NEW, ONLY OWNER) BEGAN STUTTERING WHILE IN MOTION (AS IF SOMEONE WERE PUMPING THE BRAKES). THE CAR STALLS AND DIES AT RED LIGHTS AND STOP SIGNS AND NEEDS RESTARTED. IT ALSO STALLS AND DIES WHILE IN MOTION, MOST DISTURBING IN HIGH SPEED, HIGH TRAFFIC INTERSECTIONS AND AT 70 MPH HIGHWAY SPEEDS. I WILL BE TRAVELING ON HIGH SPEED INTERSTATES AND THE CAR JUST DIES AND I HAVE TO HOPE I HAVE ENOUGH MOMENTUM TO SAFELY GET OVER TO THE BREAKDOWN LANE WITHOUT CAUSING AN ACCIDENT. THE CHECK ENGINE LIGHT USUALLY GOES ON AND OFF AT LEAST FOUR TIMES IN BETWEEN EACH SERVICE ATTEMPT. IT HAS BEEN ANALYZED AND GIVEN ATTEMPTED REPAIRS BY A KIA DEALERSHIP FOUR TIMES SINCE LATE MAY 2017 (SEE ATTACHED RECORDS), BUT THE STALLING AND STUTTERING PROBLEMS PERSIST. I PICKED UP THE CAR FROM ITS LAST SERVICE ON 10/18/17 AND THE SAME PROBLEMS BEGAN MANIFESTING AGAIN. THIS IS NOW THE FIFTH TIME. I HAVE NO IDEA WHAT THE PROBLEM WITH THE CAR IS (UNKNOWN) AND IT SEEMS KIA'S SERVICE HELP LINE FOR MECHANIC ASSISTANCE DOES NOT EITHER. THE MOST RECENT TIME THE CAR WAS AT THE DEALERSHIP FOR SERVICE, KIA SENT OUT A NATIONAL SERVICE SPECIALIST TO INVESTIGATE THE CAR, TO NO AVAIL. 1) 5/31/17 - REPLACED MAP SENSOR (I PAID $600 AND IT DID NOT FIX THE PROBLEM) 2) 6/30/17 - TESTED GROUNDS AND REPLACED CONNECTIONS 3) 7/25/17 - REPLACED TURBO AND INTERCOOLER SYSTEM 4) 10/12/17 - REPLACED ENGINE COMPUTER 5) UNKNOWN - STILL PROBLEMATIC - ASKING FOR REPLAC

Steering
Filed Oct 17, 2017PA

THERE IS PLAY IN THE STEERING WHEEL AND A CLICKING SOUND. THE DEALERSHIP CLAIMS THE STEERING COLUMN NEEDS TO BE REPLACED AT A COST OF $1350

Engine
Filed Oct 13, 2017128,206 milesAZ

STARTED HEARING MY ENGINE KNOCKING THE NIGHT BEFORE. KNOCKING STILL EVIDENT, FOLLOWED SHORTLY BY 2 ENGINE STALLS ON THE HIGHWAY! VEHICLE HAD TO SIT ABANDONED OVERNIGHT UNTIL A TOW COULD BE ARRANGED, WHICH RESULTED IN CANCELLING AN OUT-OF-STATE MOVE!

Engine
Filed Oct 6, 201790,000 milesGA

ENGINE LIGHT ON. KNOCKING NOISE COMING FROM ENGINE. CAR WON'T START ON SEVERAL OCCASIONS. ENGINE "RATTLES" AT ACCELERATION AND STALLED TODAY WHILE I WAS DRIVING GOING ABOUT 60 MPH.

Electrical System
Filed Sep 30, 2017146,589 milesMA

USING OWNERS MANUAL PROCEDURE FOR STARTING THE ENGINE. VEHICLE IS PARKED, TRANSMISSION LEVER IN PARK POSITION. FOOT DEPRESSING BRAKE PEDAL, PUSH BUTTON FOR STARTING ENGINE ON DASHBOARD IS DEPRESSED = NO ENGINE CRANK & NO START ! INSTRUMENT CLUSTER DISPLAY FULLY ILLUMINATES & "IMMOBILIZER" ICON 'LIGHT' IS DISPLAYED ON PREVENTING ENGINE STARTING. KEY FOB IS PLACED ON THE DASH DURING ABOVE STARTING SEQUENCE...PLACING THE KEY FOB IN THE GLOVE-BOX OVERRIDE "BY-PASS" PORT ALSO WILL NOT START THE VEHICLE. THIS IS A VERY "INTERMITTENT" PROBLEM & HAS OCCURRED 5 TIMES IN RECENT 2 WEEKS STRANDING US AT SHOPPING MALLS & GAS STATIONS. THE OPTIMA HAS BEEN TO THE KIA DEALERSHIP 3 TIMES & SERVICE MANAGER CLAIMS THEY ARE UNABLE TO FIND THE PROBLEM OR HAVE THE DEFECT HAPPEN IN THEIR PRESENCE. I SEE MANY OWNERS HAVE POSTED VIDEOS ON YOUTUBE.COM WITH EXACTLY THE SAME PROBLEM AS WE ARE EXPERIENCING. THIS IS VERY FRUSTRATING & UNACCEPTABLE...ESPECIALLY WITH WINTER CONDITIONS ARRIVING IN 2 MONTHS ! PLEASE INVESTIGATE ASAP !

Engine
Filed Sep 20, 2017114,000 milesFL

VEHICLE IN MOTION ON FLORIDA I-10E DOING ABOUT 70 MPH. CAR STARTED MAKING A TICKING SOUND AND GAS PEDDLE STARTED PULSATING. TRIED TO MAKE IT TO NEAREST EXIT 112 BUT NOISE KEPT GETTING LOUDER AND LOUDER AND THEN THERE WAS A LOUD BANG. WHITE SMOKE APPEARED, ENGINE AND OIL LIGHTS CAME ON, AND CAR COMPLETELY SHUT DOWN. WAS ABLE TO MOVE TO SIDE OF ROAD AND CALLED FOR TOW.

Engine
Filed Sep 14, 2017180,000 milesMI

I WAS DRIVING AT 55 MPH WHEN THE ENGINE TURNED OFF. ALL ELECTRICAL WAS WORKING. I PULLED OVER TO THE SIDE OF THE ROAD, AND TRIED TO RESTART. NOTHING. NO SMOKE, NO CLICKING. ELECTRICAL SYSTEM WAS FINE. I HAD THE OPTIMA TOWED TO THE CLOSEST MECHANIC, WHEN TRIED TO TURN THE CRANK AND FOUND THAT THE ENGINE HAD SEIZED. OIL WAS FULL, NO OVER HEATING WARNING. I STILL OWE ON THIS CAR.

Engine
Filed Sep 11, 2017CA

2011 KIA OPTIMA. CONSUMER WRITES IN REGARDS TO ENGINE REPLACEMENT RECALL NOTICE AND SEEKS REIMBURSEMENT INFORMATION. *LD THE CONSUMER STATED THE ENGINE FAILED AND WAS REPLACED UNDER WARRANTY. THE CONSUMER RECEIVED THE RECALL NOTICE 17-V224 AND REQUESTED TO BE ADVISED IF THIS REPAIR WAS ALREADY COMPLETED. UPDATED 09/11/2017*JS

Engine
Filed Sep 5, 2017100,000 milesUT

TURBO OIL SUPPLY LINE LEEKS

Steering
Filed Sep 3, 2017103,000 milesOH

THE STEERING WHEEL WHEN YOU TURN TO EITHER SIDE HAS A LOT OF PLAY BEFORE RESPONDING TO TURN THE WHEELS AND HAS A LOUD CLANKING SOUND LIKE IT'S EITHER ENGAGING OR SLIPPING, AND IT GETS WORSE EACH TIME I DRIVE IT, AFTER TALKING WITH A FEW DIFFERENT MECHANICS AND LOOKING UP SIMILAR ISSUES THE KIDS OPTIMA HAS A PLASTIC STEERING GEAR INSIDE OF THE STEERING POWER BOX THAT IS WEARING OUT AND GETS WORSE AND WORSE OF COURSE UNTIL YOU HAVE NO STEERING, I'VE FOUND WAY TOO MANY PEOPLE WITH THE SAME ISSUES AND THE HIS CAN NOT BE IGNORED, A MAJOR ACCIDENT WAITING TO HAPPEN WHEN DRIVING THIS CAR!!! I HAVE WENT AHEAD AND BOUGHT NEW TIRES, NEW BRAKES NEW FRONT ROTORS NEW FLOAT PINS FOR THE CALIPERS AND THE CAR ALIGNED ALL FOUR TIRES AND NOTHING HELPS LIKE I SAID IT'S THE PLASTIC GEAR IN THE STEERING POWER BOX, IT HAS VIDEOS ON LINE OF THIS AND WHY HASN'T THIS BEEN FIXED??

Structure › Body
Filed Aug 29, 201750,000 milesNY

MY PASSENGER FRONT DOOR KEEPS GOING OUT OF ALIGNMENT. I HAVE HAD IT RE-ALIGNED MANY TIMES. MY BODY SHOP HAS INFORMED ME THAT THE HINGES NEED TO BE REPLACED. THIS IS A SAFETY ISSUE , IF THE DOOR IS NOT ALIGNED IT MAY OPEN AT ANYTIME. I HAVE INFORMED KIA , THEY HAVE REFUSED TO ASSIST ME WITH THIS ISSUE. PLEASE ASSIST ME WITH THIS ISSUE.

Engine
Filed Aug 22, 2017150 milesNH

PROBLEMS STARTING A FEW YEARS AGO. HEARD KNOCKING, BROUGHT IT IN FOR RECALL, AND IT WASN'T DOING IT ANYMORE. HAD PROBLEM WITH EMISSIONS. RECALL WAS DONE AND I WAS TOLD THAT THE PROBLEM LED TO ENGINE PROBLEMS. NOW ENGINE IS BURNING THROUGH OIL, AND LOCAL TRUSTED MECHANIC SAYS IT IS GOING TO NEED A NEW ENGINE BY WINTER. IN RESEARCH HAVE SEEN OTHERS ARE HAVING SIMILAR PROBLEMS.

Engine
Filed Aug 21, 2017115,000 milesFL

WELL MY 2011 KIA OPTIMA EX STALLED IN TRAFFIC AND WAS ABLE TO PUSH IT INTO A PARKING LOT TO BE TOWED, COME TO FIND OUT MY ENGINE WENT OUT ON ME. I STARTED TO HEAR A KNOCKING NOISE THAT CAME OUT OF NOWHERE AND THEN MY CAR DIED AND CHECK ENGINE LIGHT CAME ON. COME TO FIND OUT THAT I HAVE A RECALL ON MY VEHICLE FOR THIS PROBLEM. I AM VERY USPET TO FIND OUT THIS HAS BEEN GOING ON FOR A YEAR OR SO AND HAVE NEVER EVER BEEN NOTIFIED OF IT VIA MAIL OR ANYTHING! I COULD OF KILLED SOMEONE LET ALONE MYSELF OR MY FAMILY! I HAD TO DO REPAIRS O N8/19/17 BECAUSE MY CAR OUT OF NOWHERE STARTED MAKING A KNOCKING NOISE AND BATTERY DIED. I HAD TO GET A NEW BATTERY AND THEN HAVE MY CAR CHECKED OUT WHICH ALL COSTED $350 AND STILL DIED ON ME AND MY AIRBAG LIGHT IS ON NOW THEN... ONLY TO FIND OUT MY ENGINE WAS BAD. I'M LOOKING INTO LEGAL ACTION.

Engine
Filed Aug 18, 201760,000 milesVA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHANGED THE OIL. THE VEHICLE WAS TOWED TO HART KIA (LOCATED AT 1361 E MAIN ST SALEM, VA 24163 540-389-2364) WHERE IT WAS UNABLE TO BE DIAGNOSED DUE TO NO FAILURE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 12413664. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 60,000.

EngineFire
Filed Aug 16, 2017101,958 milesFL

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT TOOK THE VEHICLE TO AIRPORT KIA NAPLES (3325 WESTVIEW DR, NAPLES, FL 34104) FOR ROUTINE MAINTENANCE AND A RECALL REPAIR FOR THE ENGINE. THE CONTACT STATED THAT THE DEALER INFORMED HER THAT THE ENGINE WAS OPERABLE AND DID NOT NEED TO BE REPLACED. WHILE LEAVING THE DEALER, THE CONTACT HEARD A KNOCKING NOISE. THE CONTACT CALLED AIRPORT KIA NAPLES AT (239) 732-8910 AND WAS INSTRUCTED TO BRING THE VEHICLE BACK. WHILE DRIVING BACK TO THE DEALER, THE ENGINE STALLED AND LOST POWER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS READY FOR PICK UP AFTER FOUR DAYS. WHILE LEAVING THE DEALER, THE CONTACT NOTICED THAT THE AIR CONDITIONER STARTED TO BLOW HEAT, SMOKE APPEARED FROM THE REAR OF THE VEHICLE OUT OF THE EXHAUST, AND THE KNOCKING NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD WAS REPLACED, WHICH CAUSED THE SMOKE. THE DEALER REPAIRED THE AIR CONDITIONER AS A COURTESY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED, OPENED AN INVESTIGATION, AND PROVIDED CASE NUMBER: 12451212. THE FAILURE MILEAGE WAS 101,958.

Exterior Lighting
Filed Aug 11, 2017120,000 milesMO

MY LOW BEAM HEADLIGHTS ARE EXTREMELY DIM TO THE POINT WE HAVE QUESTIONED IF THEY WERE EVEN ON AT TIMES. HAVE REPLACE THE BULBS WITH THE SAME ISSUE. THERE IS SOME LIGHT TO THE LEFT AND TO THE RIGHT BUT NOTHING STRAIGHT AHEAD INDICATING THE REFLECTORS ARE NO LONGER INTACT.

Unknown or Other
Filed Aug 3, 2017108,000 milesGA

IT'S LOUD KNOCKING NOISES INSIDE THE ENGINE.

EngineFire3 injured
Filed Aug 2, 201756,000 milesIL

CAR CAUGHT FIRE FROM THE ENGINE BAY WHILE DRIVING ON HIGHWAY AND HAS BEEN ENTIRELY BURNED OUT IN 5 MINUTES.

Exterior Lighting
Filed Aug 1, 201768,000 milesIL

BOUGHT 2011 KIA OPTIMA NEW. WIFE DRIVEN TO WORK DURING DAYLIGHT HOURS. RECENTLY DROVE IT AT NIGHT AND NOTICED DIM LOW BEAMS AS WELL. TOOK CAR TO DEALER FOR CRANKSHAFT RECALL AND HAD THEM LOOK AT HEADLIGHT LOW BEAMS. SURPRISE, WE NEED 2 NEW HEADLIGHT ASSEMBLIES PLUS INSTALLATION.. ABOUT $1000+. REFLECTIVE MATERIAL MELTED/DETERIORATED. DEALER CLAIMS IGNORANCE AND TRIES TO SAY WE HIT A BUMP CAUSING ISSUE . DENY, DENY, DENY. I WON'T WAIT FOR ANY RECALL OR RESTITUTION, I'M GONNA TRADE THE PROBLEM DOWN THE ROAD. BUYER BEWARE !!! BTW , WE HAVE REPLACED INTERIOR LIGHTING SWITCH AT $300+ AND ALSO A/C COMPRESSOR AT $1700. THE CAR HAS 68,000 MI ON IT AND HAS COST US $2000 OUT OF POCKET IN WHAT I CONSIDER PREMATURE FAILURES. NOT TO MENTION THE HEADLIGHT COST. NOT HAPPY WITH KIA ,,!!!!

Service Brakes
Filed Jul 31, 201784,000 milesGA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING AT UNKNOWN SPEEDS, THE BRAKE WARNING INDICATOR WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 84,000.

Engine
Filed Jul 26, 2017175,000 milesGA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED INTO A NEIGHBORHOOD PARKING LOT AND HAD THE VEHICLE TOWED HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.

Service Brakes
Filed Jul 24, 201746,000 milesFL

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING VARIOUS HIGH SPEEDS, THE BRAKES MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT STOP COMPLETELY WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE FRONT END OF THE VEHICLE SHOOK UPON ATTEMPTING TO STOP. THE CONTACT WAS ABLE TO EVENTUALLY STOP THE VEHICLE. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000. UPDATED 09/06/17 *BF *CN

Engine
Filed Jul 19, 201799,500 milesMO

FIRST I WOULD LIKE TO SAY THAT UP UNTIL NOW I LOVED MY KIA!!!! UNFORTUNATELY BEGINNING JUST BEFORE THE CAR HAD 100,000 MILES ON IT, THE CAR BEGAN TO BURN OIL. IT IS BURNING APPROXIMATELY 1 QUART EVERY 1000 MILES. I TOOK THE CAR IN TO THE DEALER FOR THE LATEST ENGINE RECALL AND WHILE THERE I COMMUNICATED WITH THE DEALERSHIP THAT THE CAR HAS BEEN BURNING OIL AT THE RATE OF A QUART EVERY 1000 MILES. THE DEALERSHIP CHANGED MY OIL WHEN CHECKING IT FOR THE ENGINE RECALL, AFTERWARDS THEY DIRECTED ME TO BRING IT BACK IN AT 1000 MILES. THE CAR IS CURRENTLY AT THE DEALERSHIP NOW FOR THIS CHECK. THE CAR IS AT 900 MILES AND A QUART LOW. I HOPE KIA WILL DO THE RIGHT THING AND FIX THIS. I HAVE READ OTHER PEOPLES EXPERIENCES WITH THE ENGINE FAILURE AND ONE OF THE COMMON SYMPTOMS SEEMS TO BE THE CAR SUDDENLY BEGINNING TO BURN OIL. I DO NOT WANT TO BE ON THE INTERSTATE AND SUDDENLY HAVE ENGINE FAILURE IN AND NOT BE ABLE TO GET MY CAR OUT OF THE LINE OF TRAFFIC.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Kia Optima → · Every Optima year → · How the figures are calculated →