Page 5 of 5 · complaints 201–225 of 225

2004 Kia Optima complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Tires › Tread/Belt
Filed May 16, 2007112,358 milesGA

PUNCTURED TIRE NEEDED TO BE REPLACED, TIRE WAS REPLACED. THE DAMAGED TIRE HAD EXCESSIVE TREAD WEAR IN RELATION TO THE MILES DRIVEN ON CAR. THE FIGURES SHOWED THE TIRE WAS WEARING 3-1 EXP: UNIROYAL TOURING TRACK, P205/60R15-90H WITH 60,000 MILE TREAD WEAR. 10/32ND TREAD DEPTH NEW. I BOUGHT THIS TIRE ON 03/07/07, AND WAS DAMAGED ON 05/14/07= 70 DAYS OLD. BOUGHT TIRE FROM WAL-MART, BRUNSWICK, GA 31520. TOOK TIRE TO SAME ON 05/14/07. TIRE SHOWED 4/32NDS WORE OFF OF TREAD. THIS = 24,000 MILES OF WEAR AT 6,000 MILE PER 1/32ND OF TREAD. TRAVEL NO MORE THEN 100 MILES PER DAY AT 68 DAYS AND 1 ROUND TRIP OF 1,500 MILES = TOTAL OF8,300 MILES OF TRAVEL ON CAR. AS I SAID 3-1 WEAR OF TREAD.MFG WILL NOT AJUST PRORATED COST OF NEW TIRE NOR WILL WAL-MART. NEW TIRE SHOULD HAVE BEEN REPLACED FREE BUT COAT ME PRORATE OF $49.00. *AK

Engine and Engine Cooling › Engine
Filed May 16, 200796,000 milesGA

TL*THE CONTACT OWNS A 2004 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE RUNS WELL, BUT THE ENGINE LIGHT ILLUMINATES INTERMITTENTLY. THE FAILURE BEGAN ON MAY 12, 2007 AND HAS BEEN OCCURRING EVER SINCE. SHE REPLACED THE WINDSHIELD WIPER FLUID AND THE LIGHT, BUT THE CHECK ENGINE LIGHT CONTINUES TO ILLUMINATE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 96,000.

Power Train › Clutch Assembly
Filed Apr 16, 2007GA

I BOUGHT MY CAR IN AUGUST 2004, A 2004 KIA OPTIMA, AND EVERYTHING WAS FINE UNTIL ABOUT APRIL 2006. I WAS DRIVING TO WORK AND I NOTICED WHEN I LEFT MY HOUSE THAT THE CAR SOUNDED A LITTLE FUNNY AND THE CLUTCH WAS GIVING ME PROBLEMS. I WAS STOPPING AT A RED LIGHT AND THE CAR JUST DIED. I HAD THE CAR TOWED TO THE DEALERSHIP AND THE SERVICE DEPARTMENT INSURED ME THAT THE CLUTCH WAS UNDER WARRANTY AND IT WOULD ONLY COST $50 AT THE MOST. THEY GAVE ME A LOANER CAR AND I WENT TO WORK. THE SERVICE MANAGER CALLED ME A COUPLE OF HOURS LATER TO INFORM ME THAT THE CLUTCH WASN'T UNDER WARRANTY AND IT WAS GOING TO COST ME $1500.00 TO FIX MY CAR. THEY FIXED IT AND I PAID. UNFORTUNATELY THAT'S NOT THE END OF THE STORY, A COUPLE OF MONTHS LATER MY CAR BROKE DOWN AGAIN AND I HAD IT TOWED TO THE SAME DEALERSHIP, THEY INSTANTLY GAVE ME A LOANER CAR AND I WENT TO WORK. THEY CALLED ME A FEW HOURS LATER AT WORK TO TELL ME THAT THE CLUTCH WAS BAD AGAIN AND TRIED TO TELL ME IT WAS BECAUSE I WAS RIDING THE CLUTCH. I TOLD THEM THAT THIS WASN'T THE ONLY MANUAL TRANSMISSION I HAD OWNED. I'VE OWNED 4 MANUAL TRANSMISSIONS SOME NEW SOME MUCH OLDER AND I'VE NEVER HAD TO REPLACE A CLUTCH. THEY DID TELL ME THAT I WOULDN'T HAVE TO PAY ANYTHING BECAUSE THE NEW CLUTCH WAS STILL UNDER WARRANTY. ABOUT A WEEK LATER THEY CALLED TO TELL ME THAT THEY HAD INSTALLED THE CLUTCH BUT THEY FOUND THE TRANSMISSION WAS BAD AND NEEDED TO BE REPLACED. I ASKED THEM IF IT WAS POSSIBLE THAT THE TRANSMISSION WAS THE PROBLEM IN THE FIRS

Air Bags › Frontal › Sensor/Control Module
Filed Jan 10, 200744,143 milesMS

TL* - THE CONTACT OWNS A 2004 KIA OPTIMA. THE CONTACT WAS ADVISED BY THE SERVICE DEPARTMENT THAT THE AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER ,WHERE THE CONTACT PURCHASED THE VEHICLE REPAIRED THE AIR BAG SENSOR ON TWO OCCASIONS, BUT THE FAILURE RECURRED. THE CONTACT INDICATED THAT THE SENSOR WAS SUPPOSE TO DETECT A WEIGHT 90 POUNDS OR ABOVE. *AK UPDATED 2/6/2007 -*NM

Air Bags
Filed Sep 13, 200645,000 milesMD

DT*: THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED THREE TIMES. THE FIRST TIME THE DEALERSHIP REPLACED THE DRIVER SIDE AIR BAG. THE SECOND TIME THE DEALERSHIP REPLACED THE PASSENGER SIDE AIR BAG. THE CONTACT IS AWAITING INSPECTION OF THE VEHICLE FOR THE THIRD AIR BAG LIGHT ILLUMINATION.

Engine and Engine Cooling
Filed Aug 10, 200615,600 milesCA

DT*: THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND THE DEALERSHIP WAS NOT CONTACTED. UPDATED 08/29/06. *JB

Unknown or Other
Filed Aug 3, 2006TN

I HAVE A 2004 KIA OPTIMA WITH A BELT THAT SQUEAKS RATHER LOUDLY. I TOOK IT BACK TO THE DEALER. THEY SAID IT WAS NOT COVERED UNDER WARRANTY AND WOULD COST $120.00 TO REPLACE IT IF I WANTED TO, BUT IT WAS NOT DANGEROUS. MY PROBLEM WAS THAT I HAD JUST BOUGHT THE CAR AND IT MADE THIS AWFUL SOUND. I EVEN CONTACTED KIA'S COMPLAINT DEPARTMENT, BUT NOTHING WAS EVER DONE. THIS IS MY FIRST AND LAST KIA. THIS JUST DIDN'T HAPPEN ONCE, BUT SQUEAKS ON A REGULAR BASIS. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 29, 200661,361 milesNC

DT*: THE CONTACT STATED WHILE TRAVELING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE GAS CAP WAS REMOVED AND REPLACED TO REMOVE PRESSURE IN THE FUEL TANK. WHEN THE VEHICLE WAS RESTARTED, IT WAS SLUGGISH, AND HAD VERY LITTLE POWER, AND A CLUNKING NOISE WAS HEARD. SO, THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERS MECHANIC RAN A COMPUTER DIAGNOSTIC TEST, WHICH REVEALED SEVERAL MISFIRE CODES. UPON REMOVING THE FUEL PUMP, MELTED WIRING WAS DISCOVERED RUNNING FROM THE FUEL PUMP TO THE GAS TANK. THE MANUFACTURER WAS ALERTED.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 5, 2006MI

I RECENTLY PURCHASED A KIA OPTIMA 2004, ON DECEMBER 28,2005 I NOTICE A PIERCING NOISE COMING FROM THE BACK OF MY CAR. I TOOK THE CAR INTO THE LOCAL DEALERSHIP WHO INDICATED THAT I NEEDED NEW BRAKE PADS AND THAT MY ROTORS WERE RUSTED. MY QUESTION IS HOW CAN A CAR THAT IS BRAND NEW AND ONLY DRIVEN FOR 14 MONTHS HAVE RUSTED ROTORS. ISN'T THERE SAFETY STANDARDS ON MATERIAL USED SO THAT THIS DOES NOT OCCUR IN SUCH SHORT OF A TIME. IT WAS NOT COVERED UNDER WARRANTY WHICH RESULTED IN A BILL TOTALING $659.00. MY PURPOSE OF PURCHASING A NEW CAR WAS TO AVOID CONSTANT REPAIRS RIGHT AWAY. I FEEL THAT ALL OF THE FINE PRINT WAS NOT DISCLOSED WHEN KIA ADVERTISES A BUMPER TO BUMPER WARRANTY FOR A CAR UP TO 100,000 MILES. I EVEN CALLED THE NATIONAL CUSTOMER SERVICE HOTLINE FOR KIA AND THEY HAD NO EXPLANATION AS TO WHY THIS COULD HAVE OCCURRED IN SUCH SHORT OF A TIME. THE CAR HAS ONLY SEEN 1 WINTER. *JB

Structure › Frame and Members
Filed Dec 2, 20055,500 milesFL

MOTOR MOUNTS AND PULLEYS DEFECTIVE. THIS WILL BE MY THIRD TIME TO THE SHOP IN LESS THAN A MONTH. THE PULLEYS AND MOUNTS ARE BOUND TO CAUSE OTHER DAMAGE. *JB

Air Bags › Frontal1 injured
Filed Oct 4, 200515,343 milesGA

DT: THE AIRBAG WARNING LIGHT WAS INTERMITTENTLY. THE CONSUMER HAD TAKEN VEHICLE TO THE DEALERSHIP TO BE REPAIRED FIVE TIMES. THE DEALERSHIP WAS UNABLE TO FIX THE PROBLEM. ON SEPTEMBER 30, 2005 THE FRONT PASSENGER'S SIDE AIRBAG DEPLOYED WITHOUT A CAUSE. THE VEHICLE WAS PARKED WHEN THE AIR BAG DEPLOYED. THE SOUND FROM THE AIRBAG HAD GIVEN THE DRIVER A HEADACHE. THE CAUSE WAS STILL UNKNOWN. *SC . *AK

Suspension › Front › Control Arm › Lower Ball JointCrash
Filed Sep 7, 200510,700 milesAZ

VEHICLE WAS INVOLVED IN A SINGLE CAR ACCIDENT IMPACTING A FIXED MEDIAN CURB. THE CAR WAS TOWED TO A REPAIR SHOP IDENTIFIED BY MY INSURANCE COMPANY. THE TOW TRUCK DRIVER REMARKED THAT THE FRONT SUSPENSION APPEARED TO HAVE BOLTS MISSING. THIS WAS INDEPENDENTLY VERIFIED BY THE BODY SHOP. IN THEIR DAMAGE ASSESSMENT, THEY FOUND THAT THE LOWER CONTROL ARM TO BALL JOINT BOLTS WERE MISSING AND THE 2 HOLES WERE ROUNDED OUT IN A WAY THAT WOULD BE CONSISTENT WITH THE BOLTS FALLING OUT. THE BOLTS FALLING OUT CAUSED THE LEFT FRONT SUSPENSION TO COLLAPSE THEREBY CAUSING THE ACCIDENT. A COMPLAINT WAS FILED WITH KIA MOTORS AMERICA. THEY REQUIRED THE INSURANCE COMPANY OR MYSELF TO PROVIDE ALL OF THE EVIDENCE TO SHOW THAT THEIR CAR WAS AT FAULT. AFTER SUBMITTING THE REPAIR ESTIMATE AND PICTURES FROM BOTH THE SCENE AND FROM THE REPAIR SHOP, KIA MOTORS AMERICA AND THEIR LEGAL DEPARTMENT DETERMINED THAT THEY ARE NOT AT FAULT. THE REPAIR SHOP MANAGER COULD NOT BELIEVE THAT THEY WOULD MAKE A DETERMINATION WITHOUT EVER LOOKING AT THE CAR. ACCORDING TO JENNIFER AT KIA, THE COMPLAINT IS CLOSED AND I HAVE NO FURTHER RECOURSE OTHER THAT TO CONTACT A LAWYER. THE VEHICLE HAS NOT BEEN REPAIRED AS IT WILL BE SHOWN AS A CLAIM AGAINST MY INSURANCE POLICY AND THEN CAUSE MY RATES TO INCREASE. I FEAR THAT THIS PROBLEM MAY BE PRESENT ON OTHER 2004 KIA OPTIMAS OR OTHER MODELS THAT BOTH KIA AND HYUNDAI MAKES. *JB UPDATED 01/11/06. *JB

Electrical System › Alternator/Generator/Regulator
Filed Jul 27, 200529,000 milesCA

DT: WHILE DRIVING ON THE ROAD AT 75 MPH VEHICLE STALLED. THE ENGINE SHUT DOWN. ALSO, ELECTRICAL SYSTEM SHUT DOWN. VEHICLE WAS PULLED OVER TO THE CURVE. THEN OWNER CALLED DEALERSHIP WHO WAS SUPPOSE TO PICK UP VEHICLE UP BUT DIDN'T SHOW UP FOR ABOUT 4.5 HOURS. THE VEHICLE WAS TOWED TO A GARAGE, AND WAS LEFT AT THE SHOP. THE NEXT DAY OWNER CALLED TO CHECK ON THE VEHICLE, NOTHING WAS DONE . THE MECHANIC SAID IT WAS THE ALTERNATOR. CURRENTLY, THE OWNER WAS WAITING FOR THE ALTERNATOR. OWNER'S FAMILY SUFFERED HEAT EXHAUSTION BY WAITING OUTSIDE, AND HIS SON BECAME ILL DUE TO HEAT EXHAUSTION. THE OWNER HAS NOT CONTACTED KIA. *AK

Engine and Engine Cooling
Filed Jun 27, 20057,000 milesAZ

I PURCHASED A BRAND NEW 2004 KIA OPTIMA AND PAID IN FULL. I PURCHASED FOR THE 10 YR WARRANTY AND EXTENDED WARRANTY I BOUGHT. THE A/C HAS ALWAYS OVERHEATED , CAR SEATS IN THE LOCKED POSITIONMOVING WHILE DRIVING OUT OF THEIR POSITION, LOCKS MALFUNCTIONING WHEN NO ONE IS TOUCHING THEM, TRANSMISSION JUMPING. VARIOUS OTHER PROBLEMS. THE BIG BELL ROAD KIA IN PHOENIX, LOCATED AT 2121 EAST BELL ROAD,

Electrical SystemCrash
Filed Mar 27, 2005276 milesNY

PURCHASED A BRAND NEW 2004 KIA OPTIMA FROM THE DEALER ON 12/09/2004. THE CRUISE CONTROL HAS NOT BEEN WORKING SINCE THE FIRST DAY IT WAS DRIVEN OUT OF THE DEALER'S LOT. WHAT'S MORE, THREE WEEKS INTO OWNERSHIP OF THE VEHICLE, IT BEGAN TO EXHIBIT INTERMITTENT, ROUGH IDLING PROBLEMS. THE PROBLEM IS NOT NOTICEABLE ON COLD STARTS, BUT AFTER IT HAS BEEN DRIVEN FOR ABOUT 35 MINUTES OR SO AND THE ENGINE HAS WARMED UP AND REACHED A CERTAIN TEMPERATURE, IT WILL BEGIN TO MAKE ROCKING-JERKY-THRUSTING LIKE MOVEMENTS. IT CAN BE FELT, AS IF, THE CAR IS EITHER CHOKING OR TRYING TO ACCELLERATE WHILE WAITING AT A RED TRAFFIC LIGHT. AS FOR THE CRUISE CONTROL, THE MODULE WAS ORDERED ON ITS FIRST VISIT, THE MODULE WAS DEFECTIVE AND REORDERED ON ITS SECOND VISIT, THE MODULE WAS INSTALLED ON ITS THIRD VISIT, AND THE DEALER STATED THAT IT NEEDED A SWITCH FOR THE CRUISE TO WORK. THREE MONTHS LATER, THE CRUISE CONTROL IS STILL INOPERABLE. AS FOR THE IDLING PROBLEMS, IT COULD NOT BE VERIFIED ON ITS FIRST VISIT. IT WAS VERIFIED AND REPRODUCED ON ITS SECOND VISIT, AND THE CAR STAYED FOR 2 AND 1/2 WEEKS WITH THE DEALER TO REPLACE A MASS AIRFLOW SENSOR. PICKED UP THE CAR ONLY TO FIND OUT THAT IT STILL HAS THE SAME IDLING PROBLEMS. IT WENT BACK TO THE DEALER 5 DAYS LATER, AND THEY CLAIMED THAT THE PROBLEM "COULD NOT BE DETECTED." TWO DAYS AFTER ITS LAST VISIT ON 02/02/2005, THE DEALER DELIVERED THE CAR WITH SIGNIFICANT DAMAGE ON THE DRIVER SIDE FRONT AND PASSENGER DOORS. THE CAR GOT IN AN ACCIDENT WHILE IT W

Engine and Engine Cooling › Exhaust System › Emission Control › Gas Recirculation Valve (egr Valve)
Filed Mar 26, 200523,682 milesGA

RY TIME IT RAINS AND OUR COUNTY DIRT ROAD GETS WET AND MUDDY. MUD SPLASHES UP INTO THE ENGINE COMPARTMENT AND INTO THE EGR VALVE AND CAUSES IT TO MALFUCTION DUE TO THE WAY IT WAS DESINED. I TOOK THE CAR TO THE DEALERS SHOP AND WAS TOLD IT WAS A MAINTENCE PROBLEM AND THAT THE DEALER WOULD FIX IT ONLY ONCE AND AFTER THAT I WILL HAVE TO PAY FOR ANY REPAIR IF IT FAILS AGAIN. AS OF THIS DATE ( 03/24/05) THIS CAR HAD 23760 MILES OF A 100,000 MILE WARRANTY ON IT. *AK

Electrical SystemFire
Filed Feb 4, 2005FL

WHILE I WAS DRIVING MY VEHICLE MY PASSENGER NOTICED THAT THERE WAS SMOKE COMING OUT OF THE DASHBOARD AREA. IN AN ATTEMPT TO GET OFF THE ROAD THE SMOKE HAD TURNED INTO FLAMES AT WHICH TIME I STOPPED THE VEHICLE AND I AND MY PASSENGER GOT OUT OF THE VEHICLE AND CALLED 911. *JB

Electrical SystemFire
Filed Feb 3, 2005FL

WHILE DRIVING, A FIRE STARTED FROM THE DASHBOARD. THE CAUSE OF FIRE WAS UNDETERMINED.

Steering › Rack and Pinion
Filed Dec 8, 20043,200 milesMD

BOUGHT KIA OPTIMA ON JUNE 22, 2004 VIN# [XXX] AND HAVE SINCE HAD SEVEN SERVICE APPOINTMENTS, REPLACED TWO SETS OF DRIVE BELTS, REPLACED A LEAKING POWER STEERING RACK, REPLACED A LEAKING FUEL REGULATOR, MACHINED THE FRONT ROTORS, LOST TIME FROM WORK, LOST PRODUCTIVITY FROM WORK AS WELL AS JEOPARDIZED MY WIFE'S WORK FROM CAR POOLING FOR FIVE MONTHS, COMPLETED SCHEDULED ARBITRATION WITH THE BBB WITHOUT SUCCESS FOR FOUR PROBLEMS: ACCELERATION DELAY, LOW GRINDING BRAKE NOISE, LOW VIBRATION STEERING NOISE, AND LOUD SQUEALING NOISE FROM THE DRIVE BELTS. *JB UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering › Rack and Pinion › Rack
Filed Oct 5, 20044,200 milesMD

IRREGULAR OCCURRENCES OF STEERING PROBLEM, LEAKING POWER STEERING RACK. *BF SINCE THE INITIAL REPAIR OF THE POWER STEERING RACK, THE CONSUMER HAS CONTINUED TO EXPERIENCE PROBLEMS WITH THE STEERING, HOWEVER THE DEALER WAS UNABLE TO DUPLICATE THE CONSUMERS CONCERN. THE CONSUMER STATED WHEN THE VEHICLE WAS STARTED IN THE MORNINGS, THERE WAS A SECOND DELAY IN THE TRANSMISSION. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 3, 2004500 milesGA

WHILE DRIVING 55 MPH THE CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES LOCKED. THE CONSUMER LOST CONTROL OF THE VEHICLE. THE CONSUMER WAS ABLE TO UNLOCK THE BRAKES AND THE VEHICLE STOPPED COMPLETELY. THE MECHANIC INFORMED THE DRIVER THAT THE BRAKES NEEDED TO BE FIXED AND ORDERED A PART. PLEASE PROVIDE FURTHER DETAILS. *JB THE CONSUMER DID NOT APPLY EXCESSIVE PRESSURE TO BRAKES VEHICLE WAS COMPLETELY OUT OF CONTROL. *TC

Engine and Engine Cooling
Filed Jul 14, 2004114 milesIL

WHILE DRIVING 35 MPH VEHICLE SUDDENLY DECELERATED AND WOULD NOT GO OVER 20 MPH. NO IMPACT REPORTED. AS A RESULT, THE CHECK ENGINE SIGNAL LIGHT STAYED ON. *AK

Electrical System › Horn
Filed Apr 12, 2004500 milesCA

HORN FAILED. *AK

Power Train › Automatic Transmission
Filed Mar 2, 2004MA

DEFECT: KIA OPTIMA 2004 MANUAL TRANSMISSION WHEN SHIFTING FROM SECOND TO THIRD GEAR, ENGINE OFTEN SURGES AFTER YOU REMOVE FOOT FROM GAS PEDAL CREATING AN EXTREMELY DANGEROUS DRIVING CONDITION. IT WILL SURGE TWO TIMES OUT OF THREE. DEALER STATES THAT THE MFGR STATES THAT THE ENGINE SURGE IS COMPUTOR CONTROLED AND NOTHING CAN BE DONE ABOUT IT. I CANNOT EMPHASISE ENOUGH WHAT A DANGEROUS DRIVING CONDITION/SITUATION THIS CREATES. THIS IS A CONDITION THAT WILL RESULT IN DEATH AND INJURY. KIA SELLS SO FEW MANUAL TRANSMISSION OPTIMA'S THAT I DON'T THINK THEY CARE AND KIA WILL TRY TO IGNORE THE DEFECT. THIS IS NOT A SINGLE INCIDENT/THIS IS CONTINUAL.*AK

Suspension
Filed Dec 9, 200330 milesMO

MY 2004 KIA OPTIMA PULLS TO THE LEFT. IT WILL PULL YOU INTO ONCOMING TRAFFIC. YOUR WEB PAGE DOESNOT HAVE KIA LISTED AS A VEHICLE CHOICE. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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