Owners filed 2 complaints about this vehicle with federal regulators, most often about the tires. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Tires
1
0
0
0
Engine
1
0
0
0
4 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Electrical System15V561000
Filed Sep 4, 20153,585 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2008-2009 Big Sky, Challenger, Everest, Fuzion, Montana, and Raptor travel trailers and fifth wheels equipped with an IOTA ITS-50R transfer switch. These transfer switches, used in vehicles wired to be powered by a generator, may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
Risk. As the transfer switch fails, it may overheat, increasing the risk of a fire.
Remedy. Keystone will notify owners, and dealers will replace the IOTA ITS-50R transfer switch with a different brand transfer switch, free of charge. The recall began on October 8, 2015. Owners may contact Keystone customer service by calling 1-866-425-4369. Keystone's number for this recall is 15-234.
Electrical System11V577000
Filed Dec 8, 20116,101 vehiclesKeystone Rv Company
Defect. KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE GENERATOR READY OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.
Risk. CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.
Remedy. KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Electrical System10V594000
Filed Nov 23, 20106,297 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
Risk. OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
Remedy. DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
What owners reported
Newest filings
Engine
Filed Jun 4, 201241,000 milesIL
CAR LOST POWER WHEN CHANGE FROM THE RIGHT TO LEFT LANE. THERE WERE NO WARNING , THE CAR JUST LOST POWER . THIS HAPPEN WHEN THE LIGHT WAS TURNING RED. IT TOOK ME 2 ATTEMPTS TO GET THE CAR TO STARTED.
Tires
Filed May 27, 20112,500 milesNM
I HAVE A 2009 KEYSTONE CHALLENGER 5TH WHEEL THAT CAME WITH GOODYEAR MARATHON ST235/80/16 TIRES. TRAVELING ALONG THE OKLAHOMA TURNPIKE THE RIGHT FRONT TIRES EXPLODED WITHOUT WARNING. THE TIRE PRESSURE HAD BEEN CHECKED THAT MORNING AND THE TIRES HAD BEEN VISUALLY INSPECTED WITHIN 30 MINUTES OF THE FAILURE. GOODYEAR STATES THERE IS NO PROBLEM WITH THEIR TIRES AND REFUSED REPLACEMENT. HOWEVER, YOU HAVE 79 SIMILAR COMPLAINTS ON THESE TIRES LISTED ON YOUR WEBPAGE. THIS CAUSED SIGNIFICANT DAMAGE TO THE FIFTH WHEEL AND CAUSED ME TO SWERVE INTO THE OTHER LANE, LUCKILY THE VEHICLE NEXT TO ME WAS ABLE TO MOVE OVER AND AVOID ME. THIS WAS A VERY CLOSE CALL. WHILE CHANGING TIRE ON SIDE OF ROAD WE WERE NEARLY STRUCK BY A SEMI-TRUCK. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.