2018 Jeep Wrangler complaints

The steering gear box on my Jeep Wrangler has an active technical service bulletin regarding the faulty alluminum steering gear box causing wandering in the steering of the vehicle on all 2018-2020 Jeep Wranglers. This repair is a known issue by FCA as they have a service bulletin regarding the issue. However they have not recalled the defective parts and refuse to cover replacing the defective parts unless the vehicle is still under warranty, or at a substantial cost to me. When I purchased my Jeep from Westgate Jeep in Raleigh, NC in late September 2024 at 84,000 miles the TSB had not been completed by the original owner. The Jeep is lifted but was sold to the original owner in that manner. It is a Rocky Ridge package that was sold the way it still is to the original owner. My safety and the safety of my family is at risk in the vehicle because it wanders excessively in the road. The incident consisted of passing 18 wheeler driving by in the opposite direction causing the Jeep to wander excessively to the right off of the edge of the road causing near loss of control and potential roll over. The issue has been found by my certified mechanic to be related to excessive movement/flexing in the steering gear box. The mechanic drove the vehicle and also noticed the wandering steering. FCA/Jeep should not be allowed to refuse to repair such a significant known issue with vehicles that they manufactured with defective parts they should be held accountable and made to recall and re

My vehicle’s cooling system continues to develop leaks in the antifreeze line/reservoir. I’ve had it repaired three times, but the problem returns each time, causing the engine to lose coolant and overheat. The coolant reservoir continuously cracks little by little my vehicle has broken down twice due to overheating. During my last oil change my mechanic informed me he has seen this issue and multiple times on other Jeep wranglers. The vehicle is available for inspection The vehicle has not been inspected by of the listed parties No warning lamps the symptoms are the car making a humming noise after driving about an miles, leaking antifreeze as soon as I add it to the compartment. I’m constantly refilling it with antifreeze due to this, and vehicle overheating.

The check engine light came on, I took it to the dealership from where I purchased it and always take for oil changes and repairs. I was told I need a right cam shaft replaced and that the part is on back order indefinitely. I was advised by one mechanic to not drive it and a different one said to go short distances and if the check engine starts flashing to immediately pull over and shut it off. I am paying a payment and insurance on a vehicle that I cannot drive while having no end in sight and no other options. There were over 12,000 people in line ahead of me a month ago.

There is a recall for the vehicle VIN I have entered however the dealership is telling me that my vehicle doesn't qualify even though it was purchased in the US and I was not aware of recall and I just purchased it in March 2025. When I took it to a Dodge dealership regarding the pressure plate recall they would not take the vehicle.

Vehicle loses power steering while driving and is near impossible to steer when this happens. If in a curve i'm afraid the vehicle will not respond in time and leave the roadway or cross into oncoming traffic.

I was driving about 65 MPH and was turning with the road and my Jeep started to shake violently. I just about lost control of the vehicle. I pulled over on the Interstate to check and see if I had a flat on a front tire or if the wheel was falling off of the Jeep. It was a very scary and unpleasant experience to have at 4:30 am going to work. Not sure what the problem is with the suspension or steering, but I thought for sure I was going to get in a wreck and Traffic is really heavy which would have been very bad for many drivers!

The instrument cluster went out on the vehicle. I cannot see my speed, how much gas, temperature of the coolant, etc... The whole instrument cluster went completely blank.

The 2018 Jeep Wrangler has experienced intermittent situatuion of 999,999 appearing as the mileage on the odometer. If it appears, it usually resets to the actual mileage (approximately 58,500) after a short drive. There is an open recall to address this issue for the same year Jeep Wranglers, but doesn’t include my vehicle. I have taken the car into the dealer and had them escalate the issue, but Jeep refuses to address, as it was not part of the recall. Therefore, i am writing to have the criteria for that recall reevaluated, as my car has the issue yet is not a part of the recall. Please see recall - NHTSA Campaign Number: 24V652000 Instrument Panel Failure/FMVSS 101. Any assistance would be greatly appreciated!

First it was my clutch blowing up including the transmission from underneath me while I drove down a hwy. Then it was a month later before I got it back. (I'm single, and it's my only vehicle). Once I got my jeep back the start/stop button stopped working. I had to lock/unlock with the key fob for it to start. Even with both fobs in the jeep. Now every code, 101 to be exact) is being thrown out of nowhere. Every light goes off, the wipers start going off, the sway bar and traction control disconnects while I'm driving along with the steering wheel locking up while I'm driving down the hwy. The brakes are pulling very badky to the left and /or right. The entire thing is absolutely a death trap. I can't believe this was passed by someone who has the customers best interest for safety. I'd like to know if any of this is recalled because it's been every jeep from 2018-2021 that have this issues. Also 5th gear now vibrats pretty bad.

The contact owns a 2018 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed clock spring. The contact was informed that the clock spring needed to be replaced. The vehicle was not repaired. In addition, the contact stated that several of the steering wheel safety features were inoperable due to the failure. The dealer was made aware of the failure. The contact was informed that a diagnostic test was needed to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was 35,000.

ABS malfunction. Power steering and brakes go in and out of operation due to a communication error. All lights come on dash, engine light stays on. Occurs mainly when vehicle is hot during summer or above 65mph highway driving. Safety concern as vehicle power steering is unpredictable during this time. The Drive shaft locks in park and requires manual override when lights are on, but then without intervention, all the lights go away except the engine light and it runs fine. ABS modules are on back order with no ETA because this is a recurring problem for many. Once new abs module is put it, problem can be confirmed and more details can be given by auto repair services.

INSTRUMENT PANEL CLUSTER FLICKERS ON AND OFF. NOW HAVE A BLANK SCREEN. I CANT SEE MY INFORMATION FOR THE JEEP. GAS GAUGE , NOTHING AT ALL. NOW ITS AFFECTING THE RADIO.

My Jeep's steering is excessively loose. There is a good amount of dead space in the steering wheel that the vehicle does not respond. The vehicle wonders left to right constantly and have to continue to correct for it's action. It becomes more of a safety hazard when there is a slight wind or passing or being passed by a larger vehicle like a truck for instance. The vehicle also shifts let and right depending on road conditions, meaning cracks in the pavement or pot holes of any size. I feel very unsecure or unsafe particularly at higher speeds. Please help and thank you in advance.

There is paint bubbling on all 4 doors near the hinges and bottom of the door, as well as the hood of the vehicle.

The dash instrument panel went black and wouldn’t turn back on. I did not know my speed, could not see my odometer, or my gas information. I brought my jeep to the nearest dealership to diagnose and found that I need a new instrument cluster, this was back in February. Since then I have been waiting for this part from Stellantis with rolling ETAs that have not been met. I just found recall information regarding this part with the year of my jeep however I was told that my Vin is not part of this recall and I’m trying to find out why.

I have a 2018 jeep wrangler jk unlimited sport. And it has been shaking controllably once I go over 40 mph or when I hit a bump. Sometimes it’s hard to control the vehicle when this starts to happen on the high way. I have checked for recalls but it’s not showing anything listed. But this is not safe for me or other people on the road near me. I have done repairs after repairs to try to fix this issue and I am still having this issue. Today it is heading back to the shop once again because I just had a bunch of work done and it’s still not fixed the shaking and now it’s starting to smoke.

INSTRUMENT PANEL CLUSTER GOES ON AND OFF. FLICKING ON AND OFF THEN SOMETIMES HAVE A BLANK SCREEN. I CANT SEE MY INFORMATION FOR THE JEEP. GAS GAUGE , NOTHING AT ALL. I USED THE FIXD APP AND SAW THAT IT WAS A RECALL ON THE PRODUCT.

BACK UP CAMERA GOES ON AND OFF. SOMETIME IT WORKS SOMETIMES IT DONT. THIS HAPPENS WHEN I START THE VEHICAL. SOMETIME THE CAMERA IS THERE , SOMETIME ITS NOT WORKING

I have read a lot about the "Death Wobble." It appears there has been no recall on this but I believe there have been many incidents. Almost every day that the vehicle is driven and we hit a bump in the road going between 30-45 miles the steering wheel shakes aggressively. Would you not call this a definitely a safety hazard? The second issue is the dash board reading goes blank occasionally. Unable to see the speed and or gas usage. Both issues I would say are safety issues. It appears that many Jeep owners have faced the same issues. Neither of these issues have been inspected. I don't feel that we should be responsible for the cost of the inspection. Jeep should stand behind their product.

The radio touchscreen delaminated. Do to the delamination the screen would experience 'ghost touches' resulting in random controls being pressed. For example, At times, while driving highway speed the backup camera would activate and distract the driver and require screen input to deactivate while driving. SOmetimes 911 would be called through a ghost touch. Anything that could be pressed is possible. This is a major driver distraction and while it did not cause an injury while I was driving, it clearly is a safety hazard to take eyes off the road (and hands) when the screen is flickering with different actions. the only fix is to replace the screen by the dealership.

This part is required to make the vehicle drivable. 68661147AA intake camshaft. The vehicle has been off road in a dealership since 2/26/2025. No part is available; we are told more than 10,000 are backordered. This is a daily driver. The vehicle is 2018 with only 78,000 miles. No known answer to why the part failed however with this many backordered parts it is clear there is an ongoing and significant issue related to this.

The Jeeps Instrument Cluster went blank. There is nothing on the screen. No speed gauge, indication of the amount of gas, temperature, etc. This is a safety issue with speed and gas.

The jeep screen delaminates which will cause 'ghost taps' on the screen. These ghost taps could do anything that can be changed in the vehicle while still or driving. For example, while driving at highway speeds, the rear view camera will activate on the screen causing a major distraction from driving. Additionally, anything else can happen from dailing random phone numbers, calling 911, turning the heat to high or off, changing any setting.....all while driving. Driver distraction is a major cause of accidents and a known delamination issue must be investigated. This is a common issue for certain model years of the jeeps or similar FCA cars.

Paint peeling, bubbling. Has been happening for over 2 years. Doors and hinges and hood.

Factory Aluminum Steering Box presents a severe safety hazard and should be immediately recalled due to its dangerous failure in cold and probably all temperatures. In low temperatures, the steering sticks and does not move freely, making normal driving extremely hazardous for both the driver and others on the road. While straight roads may not reveal the issue, attempting to turn on a curve becomes life-threatening—the wheel sticks, preventing necessary maneuvering or it darts me in another direction. Once it finally releases, it can lead to overcorrection, which is especially perilous on slick, icy, or snow-covered roads. This issue occurs without warning, at any speed, and significantly increases the risk of crashes. FCA is aware of the problem and has issued a Technical Service Bulletin 08-074-20 REV., but this is not a recall—meaning owners are left at risk. Die pretty much or risk your family dying and others or just get into that accident so the insurance companies screw you as always and you are left with nothing-those insurance adjusters don't work for we the people. This failure causes me a to have a collision daily and a run-off-road accident while traveling with my family on the interstate. The safety implications are undeniable, and action must be taken before lives are lost. This is not just a mechanical flaw—it’s a critical safety failure that demands an urgent recall. Then add in the notorious shimmy/shake onset of a death wobble. You are going the speed limit

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument panel had gone blank while driving at moderate speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 24V652000 (Electrical System); which the contact linked to the failure. The contact searched the VIN on the NHTSA website and discovered that the VIN was not included in the recall. Neither the dealer nor the manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.

While driving the transmission and clutch system blew up. And I mean that in the literale sense. Sparks and a big flash. Unfortunately, I was an hour away from where I live. This caused me to have to find a way home and find a tow company that would be able to pick up my jeep on the side of the highway, tow it an hour to me. I couldn't afford that, so it was taken to the Chrysler dealership there and it was there for a month before they could work on it due to the parts having to be ordered and shipped in. Once the entire clutch system and transmission fully replaced I have to find a way to go back and pick it up. It was after hours when I finally got to it. That's when the mechanic that worked on it researched and found the recall for the transmission and clutch system because they would blow up. Just as mine did. But the next set of problems started as soon as I picked my jeep up. Pulls to the right when braking, push start won't start saying the fobs are not detected while I'm holding them in my hands. All lights on cluster go off randomly, the steering wheel locks up while I'm driving causing more danger. The traction control, sway bar will go off and on as well as the push start will not turn off. I did manage to take a short clip of this happening while I'm driving.

After having to have my transmission and clutch system replaced because it all blew up, upon receiving my jeep back afterwards more issues have now arised. Cluster lights all light up, as well as the speed indicator doesn't work. The traction control and sway bar connection go sporadically on and off. The radio shows no signal the back up camera doesn't work, the steering wheel locks up while I'm driving and causes me to have to pull over but I can't pull off to the side because the steering wheel is locked.

The screen to my jeep is delaminating and is almost unusable. I can't even turn the screen off now and the car will try to make SOS calls and call people from my phone. It will turn on directions automatically. I almost ran over a pedestrian because I was distracted with the screen trying to hang up from a phone call that the car automatically dialed. My [XXX] son just started driving this vehicle and I worry for his safety and the safety around him. If I almost caused a fatal car accident because of this issue with many years of experience, what will happen with a newly driver that can't handle any distractions? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The brake line and caliper. The safety of myself and my children were at risk. Yes it has been confirmed as a problem from a dealer mechanic. It has not been inspected by police or others listed. There were no warnings or symptoms. It started smoking and the car shook while driving. This has now happened twice.

The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

It is the death wobble. I took the car in once. My cars started violently shaking when I would hit 58 Miles per hour and curve to the left, or the right and shakes so uncontrollably that I would have to tap the brakes but not too hard. Is I did not want to go off the road period there were cars that were behind me. That would shoot off to every direction trying to get around me. And yes, of course it's dangerous. Not supposed to be going down the interstate. Drinking a d*** Bloody Mary anyways. I took it into 2 dealerships. There are car places around where I live. They went ahead and diagnosed it and charged me $5060 or no 70 something. To fix it and it was even worse, so I brought it back to them. They tried to balance the other tire but that did not work, and that is the point where the other mechanics came over and said, that's the death wobble, which I had never heard of. He then told me about the staring damper, which then I looked everything up and saw that you had a class action settled where you were supposed to take cars in and fix them. However, this person seems scared of their own shadow, so who knows, but I asked for the history to see if anything had been done? And you guys, Jeep or Jeep, refuse to give it to me, said I would have to call the dealership, I called the dealership, they said, oh we don't give you a copy of that. I said, well, why wouldn't you? I mean, it is my car that I'm buying from y'all and they said, yeah, sorry, we don't do that. You'll have

The contact owns a 2018 Jeep Wrangler. The contact stated that the center of the instrument panel went black intermittently. The contact turned off the vehicle, waited for a while, and restarted the vehicle and regained instrument panel functionality. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

The vehicle will intermittently struggle to engage in 1st gear, the brake pedal gets hard, the auto stop start light will display on the dash and the esc light will display on the dash. Each issue may occur separately, not at all or they will all occur within 5 mins of driving the vehicle. I have been at a traffic light where the vehicle would not immediately engage in 1st gear and the vehicle behind me came within a few inches of rear ending my vehicle when I did not begin moving with the flow of traffic. I also have a similar experience with the auto stop start system failing while at a traffic light which caused the vehicle to stall in the intersection and I could not restart the vehicle without completely power cycling the ignition two times. The problems have been reproduced on multiple occasions throughout the past month. The vehicle has not been inspected by a 3rd party and the warning lights and alert messages that appeared for auto stop start system/ esc system did not appear until the problem occurred.

The contact owns a 2018 Jeep Wrangler. The contact stated while driving at approximately 55 MPH, the vehicle violently shuddered. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The vehicle was taken back to the independent mechanic to be diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The vehicle was taken to a different independent mechanic where it was diagnosed and determined that the track bar needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The instrumental panel started blinking two days ago and now is completely out. I'm unable to read speedometer or my gas gauge.

The contact owns a 2018 Jeep Wrangler. The contact stated that there was rust was forming on the driver's side door hinges. The contact checked the passenger’s side door and there was a small amount of rust forming on the door hinges. The contact examined the door and saw that the entire bottom length of the passenger’s side door was rusting out. The contact drove the vehicle to the body shop of the local dealer. The vehicle was checked, and the contact was informed that the doors needed to be replaced. The contact was informed by the body shop that the rusting on the passenger’s and driver's side doors and hinges was a known failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 43,673.

Engine oil cooler - This Mopar factory part is sub par. It is made out of metal and plastic and placed in the hottest spot of the vehicle and fails at approx 50, 000 miles. After I have done some research at local garages, this item failure is very common. I think Jeep Chrysler Dodge needs to take action for a recall.

Having issues with the instrument panel cluster. It intermittent flickers and has gone black several times. The issue is the same as recall 30B from Mopar. My VIN is not included in the recall even though it falls under make, model and years affected. I feel that it should be replaced due to safety concerns. This issue has happened 4 times in the last month.

The Factory Aluminum Steering Box presents a severe safety hazard and should be immediately recalled due to its dangerous failure in cold temperatures. In low temperatures, the steering sticks and does not move freely, making normal driving extremely hazardous for both the driver and others on the road. While straight roads may not reveal the issue, attempting to turn on a curve becomes life-threatening—the wheel sticks, preventing necessary maneuvering. Once it finally releases, it can lead to overcorrection, which is especially perilous on slick, icy, or snow-covered roads. This issue occurs without warning, at any speed, and significantly increases the risk of crashes. FCA is aware of the problem and has issued a Technical Service Bulletin (TSB) [XXX] ), but this is not a recall—meaning owners are left at risk. This failure nearly caused me a head-on collision and a run-off-road accident while traveling with my family. The safety implications are undeniable, and action must be taken before lives are lost. This is not just a mechanical flaw—it’s a critical safety failure that demands an urgent recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Jeep Wrangler. The contact stated while driving at various speeds, the instrument panel intermittently displayed the mileage, fuel gauge, and speedometer. In addition, the contact stated that the failure had progressively worsened. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the instrument panel needed to be replaced. Upon further investigation, the local independent mechanic related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 79,000.

I have a 2018 Jeep Wrangler JL series. I was driving down the highway, and the soft top latches sheared off, causing the top to rip back off the top of the Jeep. These clips fell down inside the car and sharp plastic pieces hit my sunglasses. The place where they sheared off was not at any boat locations or latching sections. This year was at the curve where it boats on to the soft top roof frame. The flat section where the sheer occurred was about 2 1/2 inches to 3 inches by only a quarter inch thick. This thickness was not substantial enough to hold the roof locked down tight. This could have created an accident as I was going down the highway at 60 miles an hour almost losing control of the vehicle. I have visited the dealer and called Jeep. Customer care they offer no support. I feel like this is a substantial safety issue that could cause someone to lose control of the vehicle and endanger themselves and others.

My vehicle will randomly have the check engine light come on, a service shifter light come on, and then lose the ability to steer. I have taken it to the dealership twice and told it was fixed. Now it is back at the dealership for the third time. As a result of this issue I was involved in a car accident when a van came into my lane and I was unable to avoid impact and they were able to leave the scene. This is a safety issue for not only myself and anyone in my car but also anyone on the road around me. I did not file a police report regarding the accident as my situation involves a language barrier and I was so upset I just wanted to get home and be safe. Now I am in a state of fear anytime I drive my vehicle. I did have passengers and witnesses for two different instances where our lives were put in jeopordy because of this issue. On a separate occasion we were on a busy highway lost steering and were unable to get out of first gear. If I end up in a court situation I have several witnesses that would all be willing to make statements on my behalf as their lives were also put in jeopardy. I'm very upset as this vehicle was expensive and I bought it brand new. Now I've been out of a car for weeks and am being told I may have to pay for something that is clearly an ongoing issue. I have read several forums and articles and complaints from fellow jeep owners, many the same year, who have experienced the same issue. This is horrendous! My service records are all on file with A

The oil filter housing/oil cooler is made of plastic and every Jeep Wrangler ends up leaking because of it and it should be a recall.

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument cluster went black and remained black for approximately 2 days. The failure occurred approximately 5 times within 2 weeks. The vehicle was taken to the dealer who confirmed that the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 45,000.

1. Electrical System: Instrument Cluster/Panel. AN Instrument Panel That Fails TO Display Critical Safety Information, Such AS THE Speedometer or Warning Lights, CAN Increase THE Risk OF A Crash. My VIN said there is no recall for this and my vehicle has this problem. 2. Blind Spot Warning becomes disabled and errors out periodically even when there are no issues with sensors and sensors are cleaned. When error occurs, the Blind Spot Warning lights remain active even when there are no objects in the blind spot.

The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 65 MPH and lowering the sun visor due to the sun glaring into his face, the contact stated that the sun visor detached from a retaining pin on the sun visor arm and hit the contact in the face. The contact stated that he was so startled from the strike of the sun visor that he swerved to the left and almost into oncoming traffic. The contact stated that he was able to place the sun visor into the closed position, but that whenever the sun visor was unhooked, it was hanging straight down and was blocking a portion of the windshield, reducing his visibility while driving. Additionally, the contact stated that the side view mirror toggle switch was no longer functioning, and the contact was not able to adjust the position of the driver's and passenger’s side view mirrors. The contact was able to see traffic on both sides of the vehicle safely using the side view mirrors. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 96,800.

The vehicle was taken to the dealer because the check engine light was on. we were told the oil cooler was leaking and there was no oil in the vehicle. at no time did the low oil indicator come on. the dealer advised the oil cooler was manufactured as a plastic component and repeatedly would fail causing the oi to leak out of the engine. the engine oil cooler was replaced with a newly designed metal part. the oil cooler failure also caused the oil pressure sensor to fail. repairs totaled $1942.07 for jeep's faulty designed. repairs were made by the jeep dealer. repairs were paid out of pocket and not covered by warranty. the jeep had just hit 100,442 miles when the failure occurred. jeep online forums have repeatedly posted about this problem. jeep needs to recall the faulty design that can cause the engine to leak out all the oil without warning. safety of us and others is at risk because the oil leaks out without warning, other then the check engine light coming on. no low oil or low oil pressure light ever illuminated. same can result in drivers being stranded on the road or result in engine failure.

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument panel was inoperable. The vehicle was taken to an unknown dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall due to the manufacturing date. The failure mileage was approximately 80,000.

The instrument cluster panel on my 2018 Jeep Wrangler shut down in December, 2024, with no advance warning. I purchased my Jeep in March, 2019, and per my dealership, it currently has 38,488 miles. I was told that I would have to bring my Jeep and leave it with them so they could order the part and replace the instrument cluster panel. They advised the repair would be completed by 1/3/2025. When I contacted them on 1/3, I was advised that the instrument cluster was on back order and had no additional information as to when it would be received. I have received no further information from the dealership. However, I found that there was a recall by the FCA US LLC on this part which included 2018 Jeep Wranglers. I called the FCA US LLC Customer Center on 1/7/2025 and after being on hold for 90 minutes, I finally was able to speak with “Dave” and explain the issue. Although he advised that my Jeep was not recalled, he created my Case #[XXX], and advised the Specialty Department would call me within 1 business day. As of today, 1/10/2025 I still have not received any such call, nor have I heard anything more from the dealership. How am I supposed to get this fixed when nobody is able to help me?! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)