Page 9 of 9 · complaints 401–410 of 410

2021 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2021 record →

Visibility › Sun/Moon Roof Assembly
Filed Jun 1, 20213,000 milesNY

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 mph, the sunroof glass exploded without warning. The contact pulled over and inspected the sunroof for a possible impact point however, there was none. The vehicle was not diagnosed nor repaired. There were no injuries. An appointment was scheduled to replace the sunroof at the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.

Engine
Filed May 24, 2021210 milesMI

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that whenever the heat or a/c was turned on, the cabin filter would release an unknown black substance into the air, causing his eyes to burn. The objects in the glove box were covered in an unknown black substance. The contact was concerned that the unknown substance could cause cancer and other health issues to himself and his passengers. The vehicle was taken to the dealer but the dealer informed the contact that there was nothing they could do and referred the contact to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer also referred the contact to another dealer Golling Chrysler Dodge Jeep Ram of Roseville (25800 Gratiot Ave, Roseville, MI 48066) and sent a new glove box for replacement. However, the service manager of Jeep Ram of Roseville (25800 Gratiot Ave, Roseville, MI 48066) informed the contact that all 2021 Jeep Grand Cherokee Laredo, were manufactured that way. The glove box was not replaced. The vehicle was not repaired. The failure mileage was 210.

Service Brakes
Filed Apr 27, 2021GA

I WAS DRIVING ON THE RD BY 20 MILES PER HR WHEN I LOOSE ALL THE BREAKS IN MY JEEP! FOR SOME REASON I PRESS THE BREAK AND HE GET COMPLETE TO THE FLOOR AND MY DASH START BLINKING WAS VERY SCARY I WAS WITH MY DAUGHTER IF I DRIVING MORE FASTER MAYBE I'M NOT HERE TODAY! I'M DON'T TRUST ANYMORE ON THIS CAR AND I STILL PAY FOR SOMETHING THE I DO T FEEL SAFE

Steering
Filed Apr 25, 2021121 milesTX

I WAS DRIVING MY NEW GRAND CHEROKEE WITH 121 MILES ON THE ODOMETER. AS I WAS MOVING FORWARD WITH THE VEHICLE IN DRIVE AND WAS ATTEMPTING TO TURN AROUND TO- RE-ENTER A HIGHWAY THE ENGINE STOPPED. I IMMEDIATELY PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART THE VEHICLE NUMEROUS TIMES WITH NO LUCK. THE VEHICLE WAS STUCK IN PARK WITH THE WHEELS TURNED TO THE LEFT. THE REST OF THE ELECTRONICS WORKED BUT THE THE VEHICLE LOCKED IN PARK IT COULD NOT BE MOVED. THIS REPRESENTS AN EXTREME HAZARD TO THE MOTORING PUBLIC AS IF I HAD GONE 10 FEET FURTHER AND THE ENGINE STALLED I WOULD HAVE BEEN IN THE MIDDLE OF A BUSY HIGHWAY. THIS IS TOTALLY UNACCEPTABLE ENGINEERING BY JEEP. TWO TOWING COMPANIES ATTEMPTED TO UNLOCK THIS VEHICLE FROM PARK WITH NO SUCCESS. VERY HAZARDOUS AND DISAPPOINTING WORK BY CHRYSLER.

Steering
Filed Mar 30, 20211,535 milesFL

WHEN I SHIFT THE TRANSFER CASE IN TO NEUTRAL, FOR TOWING BEHIND MY RV, AND THEN PUT THE TRANSFER CASE BACK IN TO GEAR SO I CAN DRIVE THE JEEP THE POWER STEERING IS INOPERABLE FOR 20-30 MINUTES. IF I HAD AN EMERGENCY THE JEEP WOULD NOT BE ABLE TO BE DRIVEN FOR THAT TIME PERIOD. THE LOCAL JEEP DEALER CAN NOT FIND ANY CODES INDICATING A PROBLEM. I HAVE SINCE TEST DRIVEN OTHER 2021 JEEP GRAND CHEROKEES AND FOUND THE SAME PROBLEM

Power Train
Filed Mar 4, 2021119 milesCA

JUST GOT A BRAND NEW 2021 JEEP GRAND CHEROKEE LIMITED X FOR LEASE TWO DAYS LATER NOTICED THE TRANSMISSION IS STALLING ENGINE IS STALLING THERE IS NO POWER WHEN I HIT THE GAS THE CAR DOESN'T GO. IT HAPPENED IN MOTION ON THE STREET.

Service Brakes
Filed Feb 11, 2021486 milesCO

I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, THE CAR STARTED ROLLING FORWARD DOWN THE HILL ON ITS OWN (NOTE THAT THE WHEELS WERE TURNING SO THE CAR WAS NOT SLIDING). LUCKILY I GOT MY SON OUT, AND THEN THE CAR STOPPED ON ITS OWN AFTER ABOUT 30 YARDS (UNCLEAR IF IT STOPPED AS THE BRAKES ENGAGED AGAIN OR THE HILL WAS SOT ENOUGH THAT IT STOPPED ON ITS OWN). THIS HAS HAPPENED TWICE NOW. ONCE SEEMED LIKE AN ABERRATION, BUT TWICE IS VERY SCARY. AND THE SECOND TIME HAPPENED IN FRONT OF A CAMERA SO WE HAVE THE VIDEO AVAILABLE AT THIS LINK - HTTPS://WWW.DROPBOX.COM/S/CLQGWLM6VC9JEG2/JEEP%20ROLL%201.11.21%201130PM%20MST.MP4?DL=0

Suspension
Filed Dec 31, 2020MA

WHEN YOU GO OVER A BUMP YOU HAVE A LOUD HOLLOW THUMP OR BANG COMING FROM THE REAR SUSPENSION ITS NOT YOUR NORMAL NOISE FROM A BUMP THEIR ARE 2 DIFFRENT SOUNDS 1 IS NORMAL THE 2ND DOESNT BELONG THEIR. SOMETHING IS LOSS OR NOT SITTING CORRECTLY YOU CAN EVEN HEAR IT LOUDER IF YOU SIT IN THE BACK IF YOU REMOVE THE SPARE TIRE ITS EVEN LOUDER & MORE DISTINK ITS BEEN TO THE DEALER 2TIMES NOW ONCE OVER A WEEK DURING A SNOW STORM & WHEN I WAS TOLD THEY COULDNT FINF ANYTHING IT WAS RETURNNED WITH THE SAME AMOUNT OF MILES AS IT WENT IN WITH ALSO WITH 14" OF SNOW ON THE ROOF & THE FRONT GRILL WAS STILL FULL OF SNOW IT WAS NEVER EVEN TOUCHED

Engine
Filed Dec 3, 2020500 milesMA

TL* THE CONTACT OWNS A 2021 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-45 MPH, THE TRANSMISSION FELT AS IF IT WAS SLIPPING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO IMPERIAL CARS (8-18 UXBRIDGE RD, MENDON, MA 01756; (800) 526-2886) TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF SEVERAL CYLINDER MISFIRES. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 500.

Engine
Filed Nov 28, 2020PR

MY GRAND CHEROKEE HIGH ALTITUDE 2021 START JERKING DURING ACCELERATION AT 500 MILES APROX. THEN THE PROBLEM WAS MORE CONTINUES AND IN PARKING OR NEUTRAL THE CAR START JERKING, VIBRATION ENGINE AND EXHAUST SMELL WEAR. CHECK ENGINE FLASING. CODE P0304 WAS REGISTERED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2021 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →