2021 Jeep Grand Cherokee complaints

This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.

Vehicle's driver seat frame makes popping noises when you put excess strain on the seat (i.e. change your seat position or shuffle around in your seat and whenever you are driving and apply the brakes and/or make a turn. Getting worse as i drive the vehicle more and more.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000. THE CONSUMER MENTIONED ANOTHER RECALL NEEDING TO BE COMPLETED, BUT THE NECESSARY PARTS WERE UNAVAILABLE. THE RECALL CONCERNED THE TAIL LIGHTS.

While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but an accident was avoided. These failures not only put the vehicle's occupants at risk (no air bags), but also other motorists with the sudden loss of power steering. Cursory research shows this is a somewhat common issue. The vehicle is being towed to the dealership to be inspected, but due to the safety issues this warrants a report.

2021 Grand Cheroke L: while driving at 30 mph on an off ramp, Right Rear lower A frame broke causing damage to rear right suspension air bag spring and wheel & axle cocked approx 30-40degrees. Almost lost control of vehicle but was able to pull off onto grass median. My wife and 5 year old son were in car with me. Could have been a catastrophe lucky traveling at slow speed(just came off highway). Towed to Dealer. Huntington Jeep dealer on Jericho Tpke 11743 said looks like damaged caused by hitting a pot hole. This did not happen,my opinion is part failed due to defect. Car was left on ground and still there in lot until parts come in so Insurance said they couldn't determine what caused failure. No warning lights or messages before failure.

Power Steering Warning see dealer for service light appeared on dashboard upon starting vehicle. I tried restarting the vehicle 7 times, and it did not reset the light. Also, the steering wheel is very heavy to turn. It is available to inspection upon request. I will be taking it to the dealer tomorrow. I did not leave my parking lot because it occurred upon starting the car, and I was unable to take my children to tee ball.

There are lots of non stop electrical issues with this car , main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard , “power steering currently unavailable service required “ . Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop , if I was going highway speed not sure if I was here typing this . The car barker have 8500 miles on it and it’s a major safety hazard . From what I understand I was not the only one with that issue and jeep sweeps it under the rug , if they aware of the issue why they don’t contact the car owners to bring them to fix the issue. ? Only when someone dies they will

Driving on a highway in Kansas at 9pm the car slammed on brakes and sent a pedestrian warning. There is NOTHING out in the middle of Kansas, especially a pedestrian. This occurred 2 more times. The car would randomly brake.

Brakes locked up. Had to use all my body weight on brakes not to have a collision. 2nd major brake vehicle with this car.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that a software update was needed. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 1,000.

Backstory: This vehicle has had electrical issues since the day after signing the lease. The second day of driving the vehicle would not start and flashed all the sorts of engine failures. The dealership could not find anything wrong with it after two weeks and deemed it "repaired." Then, 2 days later the vehicle would not start again and flashed all sorts of of engine and system failures. After 4 months of going through FCA's process for the Lemon Law buyback, FCA presented a buyout offer that was inadequate and contained numerous release clauses we were not comfortable agreeing to. We choose to seek Mass Lemon Law State Arbitration as our right to ensure we achieved a fair outcome. FCA pulled our replacement vehicle and in essence forced us to drive to take back and drive the vehicle after it was again "repaired" this time by replacing a battery. The dealership that repaired the vehicle drove it for a week before we were comfortable taking it back. Incident: A month later, while driving the vehicle on a busy main road (at approx. 15 MPH), the vehicle started to alert that various systems were disable and the transmission started to shift violently and the engine reved. The ABS, airbags, lane departure, powering steering, and other systems said they were disabled and that the transmission was disabled. Fortunately, there was a parking lot on the right, I was able to turn into the lot, and attempt to find a safe place to stop. The parking lot was busy and before I was able to

Steering wheel is very difficult to turn. The difficulty seems to vary somewhat with the temperature-- with the car extremely difficult to turn when both the car and weather are cold-- though even when warm it is more difficult to turn than it should be. The car operates as though there is no power steering when cold, or as if some component of the power steering is bad. The steering wheel also makes a ticking/brushing sound when turned (some component catching or rubbing against another component within the steering column). My safety is at risk because maneuvering the vehicle is difficult. It is especially difficult to maneuver at higher speed (the wheel is almost impossible to turn). Local dealership tested the vehicle and didn't report that they noticed any problems, though they never actually listened for any kind of friction or ticking in the steering column. They also have no frame of reference for how the steering wheel SHOULD turn, since they don't own the car, and as such would not be able to tell if there were a problem by feel alone. No warning messages appeared.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 MPH, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while she was stopped at traffic light, as she was taking her foot off the brake pedal to depress the accelerator pedal, the vehicle's automatic emergency braking system engaged and the vehicle came to a stop. The engine was running. The contact stated she was not aware of any warning light being illuminated. The contact had injured her right foot and was diagnosed with a torn Achilles tendon. The contact had taken the vehicle to a unknown local dealer, where it was had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 700.

Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while performing a routine maintenance on the vehicle, she was informed that the vehicle was emitting an abnormal sound. The vehicle was taken to the local dealer where it was diagnosed that failure was associated with the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,000.

This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern

The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working.

This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. back at the dealership. Power Steering goes out again get back 1 day and Power steering goes out as I am driving. Back to the Dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new November 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen.

New vehicle purchase. Uconnect Media Screen has failed and dealer and Jeep states it is unavailable to be repaired. Vehicle Handsfree Text, vehicles Back up Camera, Vehicles Mirror Dimmers and other key safety features are not available.

On certain mornings, when the temperature is below 40 degrees, when the car is started it states that the power steering is unavailable and service is required. The power steering is sluggish and is not easy to drive. As the temperature warms up during the day, the power steering will return. It has been to the dealership on three occasions and currently there is no fix for this problem. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. We are now near the end of the 1st quarter with no fix in sight. What's more worrisome is that they are saying the vehicle is drivable. This problem has been confirmed by Chrysler and the dealership.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the steering wheel was difficult to turn. The contact stated an unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the charging system replaced. The vehicle and repaired; however, the failure persisted. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 2,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the crash warning lane departure alert was sounding and failed to disengage. The contact stated that the vehicle would indicate that the vehicle was running even though the vehicle had not been started. The speedometer failed to provide the correct information and the seats would move independently. The contact stated that since purchasing the vehicle there had been several electrical issues with the vehicle. Vehicle was taken to the dealer who linked the failure to the radio frequency hub. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000. Dealer stated that the radio frequency hub needs repair but they are unable to get the part as it part of a recall on the 2022 model.

The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.

Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving

2/18/2022, I was driving down Bethany and 75 in Allen, Texas when my vehicle made a sputtering noise then the gears went out. Could not engage the gears to Drive or Reverse. I coasted the vehicle to the church parking lot where I sat for 6 hours waiting on a tow truck. When tow arrived, vehicle's brake and parking break had to be pushed down to allow vehicle to go into neutral. Vehicle would turn on, but the ac/heating system did not work, radio was shorting out and vehicle remained locked in Park. Check engine light came on after the sputtering and did not turn off. Vehicle was serviced the previous week at Dodge City McKinney with no reported issues of this caliber. Per dealership, codes are showing issues with the transmission and engine. Vehicle only has 9347 miles and if I had been on a major highway, I could have been severally injured when the vehicle stopped. Dealership, made no attempt to review the issue upon its arrival.

Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.

Last night, my BRAND NEW car (Jeep Grand Cherokee L Limited) tried to kill me. Driving down 1187 going 40 miles an hour, it came to a DEAD STOP, put itself in park and would not crank or start back up. All I could hear in the panic was screeching tires from cars trying not to hit me. The seatbelt also did not stop me and I was thrown into the steering wheel. My car has less than 900 miles on it. After a panic attack of EPIC proportions and a sleepless night, I immediately drove it to the dealership today and of course they can find NOTHING wrong with it. They are going to keep it a few days to double check a few things, but to say I will no longer be able to drive this car without SEVERE anxiety is an understatement. It has less than 1000 miles on it and I haven't even made my first payment. Trading it in, I will automatically lose $3100. If I don't trade it in, I don't think I would ever be able to get over the anxiety of driving it. Talk about a lose/lose situation. All I could think about is if I had been going faster and there had been more traffic, I could have KILLED someone including myself. Thank you to the kind salesman who, when I pulled up this morning, said "I love your car" and I proceeded to break down crying and hand him the keys and say you can keep it. He was so helpful in calming me and getting it checked out right away. I've owned it 21 days exactly. Honestly I am not sure I want to take the chance of it happening again.

Power steering is intermittently unavailable

Power steering not available. Steering became manual

Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.

Purchased new 2021 Jeep Grand Cherokee L Overland in December 2021. The SUV has 2900 miles on it. Since purchase, the auto park engages at random moments most recently today when pulling out of drive thru lane. I began to drive the jeep forward and it locked up and engaged park brake. This has happened on numerous occasions. I went to get in the Jeep a few days ago. Started the engine and the brake engaged itself before even putting the vehicle in reverse. The touch screen in the dash that controls all functions of the SUV including radio, car play, heat/cooling, vehicle settings will randomly shut off and go black while traveling. While using the paired phone setting when making a call, the speakers produce a swishing/scrubbing sound that will not stop while the call is in session. New today, the windshield washer fluid light is on and the fluid is full. Due to "staffing shortages," can't get the Jeep into the local dealer until March 11th to be examined. Such a joke for a $60K vehicle.

On several occasions, the vehicle lost power steering, making it difficult to maintain control.

The contact and wife own a 2021 Jeep Grand Cherokee. While at work, the contact's wife discovered that a vertical crack had formed on the bottom passenger’s side windshield without incident. The contact stated that the crack obstructed his and his wife's vision while driving. The contact's wife called an independent mechanic and a dealer and both informed her that they could not replace or program the windshield. She was then referred to another independent mechanic through the insurance provider who informed her that they could program the windshield; however, the replacement windshield for her model vehicle had not yet been released. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.

At a red light the auto start/stops shuts engine off and the emergency brake engages. It’s done this multiple times.

The power steering while driving turns off sporadically. You need to power off and power on the car to get it to come back. This is a safety issue for people that are not strong enough to handle a car without power steering. Jeep is stating there will be a module update sometime in the 1st qtr and not sure when that will be. They are also saying 1st qtr could mean end of May as they are on a different quarterly calendar.

What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering system light has came on several times randomly since vehicle was purchased in November. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in January 2022.

Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains.

VECHICLE WAS PURCHASED ON 11/6/21 ATT SMITHHAVEN JEEP IN NYS. THE NEXT DAY I NOTICED SUBSTANSIAL CONDENSATION IN BOTH THE HEAD LIGHTS AND REAR BRAKE LIGHTS. I TOOK THE VECHICLE TO THE DEALER RIGHT AWAY AND THEY STATED "ITS NORMAL AND IT WILL GO AWAY", THAT BEING SAID I STILL HAVE THIS ISSUE AND IT HAS NOT BEEN RESOLVED. ON APPROX 12/13/21 THE VECHICLE'S RADIO FROZE AND I WAS UNABLE TO USE IT FOR SEVERAL DAYS. A MESSAGE PROMPTED ME TO CALL SIRIUS XM RADIO, HOWEVER THEY STATED IT WAS A VECHICLE ISSUE AND NOT A SATELITE RADIO ISSUE. I LOOKED UP ONLINE AND FOUND HOW TO HARD RESET RADIO AND I HAVE TO DO THAT OCCASIONALLY TO CLEAR THE UNRESPONSIVE RADIO. THE MOST RECENT ISSUE WAS A COMPLETE TRASMISSION FAILURE ON 2/1/22. WHILE ATTEMPTING TO MOVE VECHICLE THE TRANSMISSION WOULD NOT GO FORWARD PAST THE 1ST GEAR AND WOULD NOT GO INTO REVERSE NEARLY CAUSING A MAJOR ACCIDENT. DEALER IS NOT PRIVY TO THIS ISSUE AND DOES NOT HAVE AN ETA FOR REPAIR. JEEP CORPRATE HAS BEEN CONTACTED WITH NO RESOLUTION. THIS WAS A MAJOR MECHANICAL MALFUNCTION AND THE VECHILE IS ONLY 3 MONTHS OLD WITH 2,300 MILES. I AM UNABLE TO UPLOAD PICTURES OR VIDEOS HOWEVER I HAVE THEM TO SUBMIT IF NEEDED.

Came out from an event with my family, tried to start my car. Wouldn’t start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service.

When I turn on my vehicle, the error message Power Steering Unavailable will come on. Once the error message occurs, I can barely turn the steering wheel when I am driving my car. Most times after my car has sat (while I am work), the message will clear and power steering will be available again. On average this has been occurring every other day. The Jeep dealership where I bought my car has deemed it undrivable and taken it off the road until the problem has been corrected. Also when this light comes on, the Active Lane Management warning light will come on and doesn't work either.

The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand Cherokee L

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 25 MPH, the "power steering unavailable, service required," appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, service required" warning also appeared on the instrument panel. Once at the dealer, she was informed that a software update would be performed on the vehicle. Five days later, the "service four-wheel drive" warning message was illuminated on the instrument panel. The vehicle was taken back to the dealer where the computer module was reset; however, the failure returned, and the vehicle was taken back to the dealer. A service tech informed the contact that he had been instructed to reset the computer module and that he knew that the reset would not correct the failure. The manufacturer had been notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 2,623.

Starting in December of 2021 I had no power steering. It went out and the light came on in the dashboard. Then again January 6th it happened again while driving my daughter to school. At this point it’s the second time and I realize it’s an issue. I brought it to dealership. They ran codes couldn’t find anything. Said next time it happens to bring it right in when the light is on. It’s very intermittent. It randomly will have no power steering. So fast forward to a week later, Jan 16th it went out again. I immediately drove it to the dealership in the middle of a snowstorm ( with no power steering) they ran the codes and I showed them a pic of my dashboard. Said the 4 codes that popped up have no update or fix. I have had a loaner car since. It’s 1/31/2022 at this point. It’s been 2 weeks. They are telling me an update should be coming. So I am paying for a vehicle that is unsafe to drive and I don’t even have. Also an issue that has no fix! I can not drive a half an hour back and forth to work and back and forth to my daughters school and have no power steering. This vehicle is unsafe to drive!!! Dealership doesn’t seem to have a fix either. Each week they say an update is coming only to call a week later with the news there is no update. Meanwhile my brand new car is just sitting at the dealership in the parking lot. Same car that I’m paying on each month. That is too dangerous to drive.

I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to RFH codes for passive entry and Chrysler cannot provide a a date for the software update . I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it’s safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving.

The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.

On 1/28 my 2021 Grand Cherokee L with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1.5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1.5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is Monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading Jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution.

Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after parking the vehicle for more than 24 hours, the vehicle would not start up. The contact stated that the battery was constantly being drained. The contact was only able to start the vehicle in the morning after connecting a 1-amp charger to the battery. The contact stated that he contacted the dealer and it was suggested that the battery be replaced. The contact stated that the battery was replaced twice however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.

Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on.