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2019 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Service Brakes, Hydraulic
Filed Jan 27, 202565,000 milesNY

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine and stabilitrak warning lights were illuminated. The vehicle was taken to the dealer who confirmed the warning lights being illuminated, and related the failure to the recall; however, the part was still not available. The manufacturer was made aware of the issue. The failure mileage was 65,000. VIN tool confirms parts not available.

Steering
Filed Jan 27, 202570,000 milesVA

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V426000 (SERVICE BRAKES, HYDRAULIC) and 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated while driving downhill at approximately 20 MPH, the steering wheel seized. The contact was unable to turn the steering wheel to the left or the right. The vehicle later returned to normal functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, no cause for the failure was provided. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect on NHTSA Campaign Number: 22V426000 (SERVICE BRAKES, HYDRAULIC). VIN tool confirms parts not available for NHTSA Campaign Number: (SERVICE BRAKES, HYDRAULIC).

Air BagsCrash
Filed Jan 25, 2025WV

On December 31, 2024 we had a 2019 Jeep Grand Cherokee Laredo cause a crash due to malfunctioning parts. The ABS brakes failed and locked up. The steering wheel also locked up, causing the vehicle to crash hard into a guard rail. This resulted in the vehicle being totaled, property damage, and a ER visit. While braking on a mountainous road, the brakes and wheel locked up and the vehicle could not be controlled. The police report states this is what happened. We had the vehicle into the dealership multiple times within a year stating that the brakes weren't working properly. They kept telling us that they couldn't find any issues; however, they kept trying to replace different parts to both the front and rear brakes. The vehicle was inspected by the police, insurance adjuster, and a collision body shop. The vehicle was totaled and not 1 single air bag deployed during the collision either. This incident was confirmed by the 3 parties I listed. A family members life was put at risk and looking at the damage, it appeared that it started to roll but ended coming back down instead. When I contacted Mopar about this incident, I was informed of the recall. They also said that there was a fix for the recall. However, there is no fix as to date. We are short a vehicle, which was paid off, an increase in auto insurance, and had a Lifetime Max Care Warranty through Mopar. None of this was in our control. The insurance company has taken the vehicle into their possession. There was no war

Unknown or Other
Filed Jan 25, 2025FL

While ideling at a stop light the vehicle RPMs drop low and the engine shuts off. This has occurred multiple times, 4-5 times over 6 months. When this happens the dash displays "vehicle requires restart" This happens in traffic and has left me as a stalled vehicle and a hazard to others.

Vehicle Speed Control
Filed Jan 24, 2025VT

Electronic stability control, check engine and ABS lights are all on. This effects not only my ESC- I have gone out of control multiple times in bad weather, but because of this the cruise control and the automatic starter on my vehicle do not work either. I live in northern VT where winters are tough. ESC needs to be working properly to prevent potential for crash. I have come close several times this winter to going out of control. Also very annoying that the convenience items do not work. Lastly- these lights have been showing on the dash since last summer. I wanted to trade the vehicle in about this time and still do for a different vehicle but can not because of the dash being lit up. This is causing significant financial impact on my household as the vehicle is depreciating day by day and I would certainly not get what its worth with a dashboard full of mechanic error lights.

Service Brakes, Hydraulic
Filed Jan 24, 2025WV

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Service Brakes, Hydraulic
Filed Jan 23, 2025MO

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Service Brakes, Hydraulic
Filed Jan 23, 202562,715 milesMI

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed on ice, the rear wheel spun. The contact stated that it was very difficult to maintain the stability of the vehicle. In addition, the parking assist feature and the brake light remained illuminated after the brake pedal was released. The vehicle was taken to an independent mechanic where it was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired; however, the independent mechanic cleared the codes. The codes reoccurred. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 62,715. VIN tool confirms parts not available.

Air Bags
Filed Jan 23, 2025CA

As I was sitting in the back part of my jeep in the hatch out of nowhere the car shook and a large bang went off. I searched the car to find out what happened I couldn't figure it out. later when I got home my son noticed that the driver side headrest looked funny. I checked it myself and saw that the driver side air bag on the headrest deployed itself. My car has not been in any accident and the air bag deployed on its own. When I took my car for a routine oil change. I was informed that it's not jeeps responsibility and I didn't have any warranty coverage.

Unknown or Other
Filed Jan 14, 2025CT

My car is saying to service my Electeonic stability control. It is making weird noises when I back up. It’s skidding when starting off from a complete stop. This is absolutely putting my safety at risk. And I am afraid to drive the vehicle to my job. With the ESC not working driving this is putting me at risk. And if there is no fix “yet” what am I supposed to do? The vehcile was also shaking when I was going up a curved on ramp to get on the highway probably 35-40 mph?

Service Brakes, Hydraulic
Filed Jan 10, 2025CO

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Forward Collision Avoidance › Warnings
Filed Jan 9, 2025MO

There is a recall on my 2019 Jeep Grand Cherokee it is a safety recall. Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall StatusRecall Incomplete, remedy not yet available Summary An HCU/ABS module that falsely reads pressure in the primary circuit may illuminate the brake lights (up to 4.5 mph), disable the ABS and Electronic Stability Control (ESC), and allow the vehicle to start and shift out of park without the brake pedal being depressed. Safety Risk A brake light that inadvertently illuminates may result in surrounding drivers not receiving accurate indication of slowing or stopping, which can cause a vehicle crash without prior warning. Disabled ABS and ESC, that are needed to help control the vehicle, can cause a vehicle crash without prior warning. A vehicle that is able to start and shift out of park without depressing the brake pedal can result in unintended vehicle movement which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.

Vehicle Speed Control
Filed Jan 6, 2025MN

Vehicle shut-off while in route, in traffic, check engine light then came on. The second time this occurred, check engine light came on and immediately vehicle proceeded decelerate from 55 mph to 25 mph while I was on a highway. The vehicle would not shift to a higher gear and remained in the lower gear at 30 mph on a 55 mph highway, causing me to move off to the side , turn off the vehicle and then restart the vehicle. Check engine light not shown, vehicle operated, except shifted hard. On several occasions I have shared with the dealer at service appointments that I experienced transmission sensor issues causing delayed shifting, not able to shift into reverse or drive from park, vehicles stalled, and rough gear changes, unusual noises coming from the transmission. The engine check light would come on, then disappear shortly after, but not always. Service appointments by a Jeep dealership resulted in them updating software, which I shared did nothing to resolve the problem, so I brought the vehicle back and asked they check the transmission fluid level and cleanliness of the fluid, and whatever else needed to be checked. I was told the transmission was completely sealed and it was fine by the dealership. It was not fine, and the vehicle stalled again, and again it while on the freeway, almost getting into and accident, the transmission locked up and would not move past 30 mph. A warning light did not appear. I brought it back to the Jeep dealership for repairs because it is

Service Brakes
Filed Jan 3, 2025NY

My truck slips out of gear because brake lights stay illuminated stays on can shift from any get without applying the brake pedal

Service Brakes
Filed Dec 23, 2024ME

Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.

Unknown or Other
Filed Dec 11, 2024IN

The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).

Engine
Filed Dec 2, 2024UT

Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.

Power Train
Filed Nov 25, 2024MA

Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.

Seat Belts
Filed Nov 22, 2024TX

ALL 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to Crysler Customer Care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even IF it were still in warranty that part IS NOT covered. This is a safety issue and the manufacture should be responsible.

Electrical System
Filed Nov 5, 2024TX

Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.

Unknown or Other
Filed Oct 29, 2024IL

Uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.

Unknown or Other
Filed Oct 29, 2024IL

Uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.

Electrical System
Filed Oct 29, 2024NC

Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!

Unknown or Other
Filed Oct 29, 2024NC

2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!

Forward Collision Avoidance › Warnings
Filed Oct 4, 2024MD

My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.

Steering
Filed Oct 4, 2024FL

While merging onto an interstate, the steering wheel became stuck in the R turn position. In order to return the wheel to the center position, driver had to pull steering wheel back to center. This issue only occurs when the car is going greater than 35 mph. Driver can let go of steering wheel and the steering wheel is stuck in the R turn position and car continues to turn right. It does not happen when turning left or merging left. It happens on a daily basis when merging onto interstate. This issue has increased to about 2-3 times daily for the past 2 weeks and increasing in occurrences. It has been reproduced by a mechanic. No warning lamps or messages appeared on dash.

Power Train
Filed Sep 27, 2024FL

On three occasions over the last three years my vehicle has randomly lost power and I have had to pull over and turn the vehicle off, place in Park and restart the engine. The latest incident happened on I95 in heavy traffic, and I was lucky to no be involved in an accident. This time the engine did not restart immediately but only after a 15-minute wait. I received no check engine light and no computer indications of the failure. I know this is an issue with Jeep as my wife and sister have had the same issues in other jeep models. on all occasions the dealerships said they have no idea of what the issue could be and really offered no help.

Electrical System
Filed Sep 26, 2024MI

I purchased a 2019 grand Cherokee and the radio started to delaminating. Called Jeep cares and they told me if I went and got a diagnostic saying that The screen was delaminating, and I got a diagnostic that said that they would put it in the system and it would be covered was ever said to me about a warranty because I’m over my warranty, but I have an extended warranty through Lafontaine. It’s called easy care and when they told me that I was excited because, I was gonna get my radio fixed because the radio is the main brains to the car controls the camera on the phone or settings. I’ll have to get diagnostic. I called to make sure that was in the system and the lady told me that they changed the policy and that they would not cover it. The company knows all those radios that they put in those cars are defective and they are replacing them, but they’re giving people a hard time that don’t have a warranty and the fact that I was told it would be taken care of they should be held accountable to their word it’s a contract, even if it was verbal. And spreading, and that means that that radio can take control of my car is a getting somebody hurt or myself. It is very distracting the screen where it’s peeling on the inside.. Lafontaine told me Carol warranty and insinuated it was going to be covered. That’s why I had to drive all the way up to Fenton to get the diagnostic done there and then once I did the diagnostic, they said there was no warranty and the dealership does not wan

Lane Departure › Blind Spot Detection
Filed Sep 22, 2024NY

JEEP grand Cherokee’s are know for their faulty transmissions, I just bought a 2019 jeep grand Cherokee from the dealer and it has a faulty transmission. I’ve research and found out that other owners have same issues. This issues cause the car to jerk forward going from 2nd to 1st gear. This can be an issue because the jerk is strong and can cause an accident when stopping. Please help us out with this issue as it is a safety concern. Thank you!

Electrical System
Filed Sep 17, 2024IL

Well maintained and properly serviced car. Never had any issues. While driving out of town, 4hrs into the drive the electrical system went haywire. Error messages began cycling through on the driver panel - stability control lights, service air bag system, engine light comes up, and service bag system, after which the car loses total power. After pulling onto the side of the road, I placed car in park, and attempted to restart and it would not power on. All lights are working but the vehicle will not start - it makes starting sound but won’t power on. After trying for about 30 minutes, the ac blower pop on, which was strange b/c the car was powered off. The car starts and is driven about a mile and the same thing happens all over. After trying another hour it starts again and drives another 2 hrs to my destination (at this time the radio and ac was powered off.) I chose to leave it off as I didn’t want anything to stop vehicle since it was running. Upon arriving to my destination a mechanic looked at it and said the electric systems stopped communicating and he reset it. The vehicle drove around town, a fee miles here and there, seemingly fine. When I put it back on the highway to return home the next day, the problem started all over again. We ended up stranded on the side of the highway yet again and after about 20 minutes, the car started up. We were able to drive to the nearest gas station at which time I attempted to turn the car off, thinking that maybe that would help

Engine
Filed Sep 17, 2024NY

Camshaft failure caused misfire while driving. The car is currently being repaired so there are no receipts yet.

Engine and Engine Cooling
Filed Sep 12, 202495,000 milesMI

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at various speeds, the temperature gauge rose to HOT, and the vehicle would hesitate while depressing the accelerator pedal. The contact had taken the vehicle to an independent mechanic where a diagnostic test was performed. The diagnostic result indicated that the O-rings on the bottom of the coolant module were worn and that the oil filter adapter needed to be replaced. The vehicle was then taken to another independent mechanic where coolant intrusion inside cylinder #6 was found. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 95,600.

Electrical System
Filed Sep 9, 2024OH

Circulate button will automatically cause the heat and/or ac to blow full blast while vehicle is in drive/motion randomly. The only way to stop this from happening is to stop vehicle turn off engine and restart and instantly using screen to “off” option for no heat and/or ac

Suspension
Filed Sep 9, 2024MD

Navigation touch screen delamination rendering the user interface that controls many of the car's functions inoperable. Many of the advanced driver assistance systems along with settings for the car's engine, suspension, and steering are controlled through this interface. This is a widespread issue in the WK2 models of Jeep Grand Cherokees. Safe operation of the vehicle is predicated on a functioning touch screen. The car cannot completely be operated safely without this user interface. I reached out to Stellantis with my concerns. Stellantis will not cover the cost of replacing the screen once the car is out of warranty. These cars are unsafe to operate without a functioning touch screen.

Service Brakes
Filed Sep 3, 2024MI

The exact same issue described in NHTSA 23E-019 happened to this vehicle, but Chrysler is saying this vehicle doesn't qualify for the recall even though the same issue described in the recall notice occurred to this vehicle and since this is a 2019 Jeep Grand Cherokee, it does fit the timeframe this recall occurred 2011-2022 (WK) Jeep Grand Cherokee.

Unknown or Other
Filed Aug 23, 2024GA

The touchscreen in the car which has controls for the radio, navigation, phone and other features in delaminating and causing the screen to change buttons, features while driving. The screen gets stuck or shuts off while driving causing a safety issue while driving.

Steering
Filed Aug 23, 202474,000 milesNC

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the steering wheel seized. The contact was unable to turn the steering wheel to the left or the right. The contact was then able to get the steering wheel to turn using more than normal force. The contact pulled over to the side of the road. The contact turned off and restarted the vehicle and was able to reset the power steering; however, the steering wheel was not functioning normally. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the steering rack gear needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V637000 (Steering). The failure mileage was approximately 74,000.

Electrical System
Filed Aug 22, 2024CA

I have a few different issues with my car. The transmission has been shifting roughly, there’s a loud clunking sound when I put it in reverse, and I'm experiencing slipping, hesitation on acceleration, and sudden bursts of power. The car has been starting to jerk a lot. The engine has lost power while driving, which forced me to pull over on a busy highway at night with my kids in the vehicle. Fortunately, I was able to roll off the freeway, turn off the car, and after several attempts, I managed to drive home. Also my vehicle sometimes have a difficulty starting. I’ll press the start button and no response. I’ve also been dealing with electrical problems. My screen constantly freezes, goes blank or turns off. At times I can’t connect my smart devices. My AC has broke, repaired and having problems again. I previously took my vehicle to the dealership to address issues with the AC. I mentioned these problems, and I was told they would be checked. However, an employee later said they couldn’t find anything wrong. When I spoke to another employee, he admitted he wasn’t aware of the issues. It’s very frustrating dealing with these significant problems, especially since I can’t trust my vehicle and always feel scared to drive out of town. All of this has been an ongoing issue. I have a few friends same model and year and they received recalls but I didn’t. This is my only vehicle, I paid a lot of money for it and I shouldn’t have to be dealing with this. Please help me.

Unknown or Other
Filed Aug 18, 2024DE

The radio screen starting developing bubbles on each side. After speaking to several dealers by phone they are telling me this is very common with this yr vehicle that the screen is delaminating and Jeep will not cover this. For my concern how and who do I contact? Beings this system controls the heated seats is this eventually at some point going to stop working? Each time I turn on these seats I am concerned the heat will not shut off and if traveling a distance I do not want to get burnt. Could you please help/assist as I do have a friend that was burnt from a heated car seat. Thank you.

Suspension
Filed Aug 6, 2024TX

There is something wrong with the front suspension of my 2019 Jeep Grand Cherokee. At highway speeds there is noise and vibration which is felt through the steering wheel and brake pedal. At lower speed, on city streets, you can feel / hear a noise when turning and the steering will pull hard to the left you have to quickly turn to the right to get the car going straight again. There seems to be something loose in the suspension which shifts out of place. I have taken it to the Jeep dealer several times and they say they do not find anything, they will balance and align the suspension but this did not fix the problem . The last time they blamed the tires, which had 55K miles, so I replaced the tires and still have the problem. This is a very dangerous situation, if it occurred in heavy traffic it would could cause the car to lurch into the oncoming lane of traffic and cause a head-on collision.

Unknown or Other
Filed Jul 31, 2024MI

The screen on my information center is delaminating. Took the vehicle to the dealership for extended warranty service and was told this was not covered under warranty. When this is a known issue not sure why the manufacture is not covering this claim.

Unknown or Other
Filed Jul 24, 2024AL

I received a letter in the mail that my Jeep had a recall for some type of sensor that affects the brakes and brake lights. I’ve read that a malfunction in this sensor can cause my brake to not work and can cause me to crash into someone or something. The fact that this issue hasn’t been resolved yet is beyond me. This recall came out in 2022. It had been 2 years. What’s going happen when a mother is driving her family around in her Jeep that also has this recall on it, she switched the brake on but it doesn’t brake and she and her family crash into someone. Life’s are at risk here. I am planning to start a family within the next year and I will be getting rid of this car because I will not trust my family in it.

Engine
Filed Jul 20, 2024VA

While driving 65 mph on the highway, the jeep lost all acceleration. I was able to get to the shoulder and the car said to put it in park. I did and then was unable to shift to any other mode. The brake pedal was hard as a rock and would not move. The air then turned hot. When I turned the vehicle off and back on - everything seemed fine but losing power on a major highway was extremely dangerous. No warning lights or messages. No other symptoms prior to this instance. Car is currently at independent service center and they cannot determine what is wrong.

Fuel/Propulsion System
Filed Jul 2, 2024NC

Fuel pump failed while in route. No check engine light or warning came on before. All systems of the vehicle shut down. Entire family was put in severe danger as the vehicle shut down on the highway. The vehicle was towed to a dealership in which they diagnosed that the fuel pump had failed.

Steering
Filed Jun 20, 2024MA

The steering is compromized. The wheel pulls or "locks up" and is not smooth when attempting to steer the vehicle into traffic or from lane to lane on the highway. I looked up any recalls and there is a recall for the steering rack for similar jeeps but not my speciifc VIN number. I took the car in for service. Certified mechanic checked the tires, the alignment, the shocks, etc. and determined the car needs a new steering rack. The car has 62000 miles and is one week past the 5 year ownership period and is in excellent condiiton. I called Jeep customer service and they directed me to contact your office and report the issue as you have hte ability to create a recall. Please contact to dicuss further or so that I cna answer specific questions you may have.

Service Brakes
Filed May 23, 2024HI

Today after I parked my 2019 jeep grand Cherokee and locked it I noticed my brake lights stayed illuminated. I got back in my car and confirmed that I was in park and my parking brake was on and my brake pedal did not feel stuck down in any way. I also tried turning my headlamps from auto to off. That didn’t resolve my brake light issue. I restarted it and put it in gear and drove a little and my fiancé confirmed from outside the car that even when in drive and moving without my foot on brake my brake lights stayed on. I got out and locked it again and then tried my remote start which did not function. I then decided to try drive around a little more and see if it would reset itself. Nothing changed with driving. Then after driving around I tried turning off my park sense button and the brake light went off and back to normal. Once i was parked again I retried the remote start and it worked. When I looked up this issue it sounded like symptoms of recall z48 which was repaired June 29, 2022 by my dealer. Tomorrow I will see if it happens again and if it will start and shift without brake pedal pressed as that is also related to recall z48. Could the repair for recall z48 have failed or was not done properly by my dealer? Just for reference my jeep only has 11,000 miles on it.

Unknown or Other
Filed May 6, 2024FL

My display screen is glitchy. Sometimes it does not show The back up camera. Other times even while driving down the road it shows my back up camera when I’m traveling forward.

Electrical System
Filed May 6, 2024FL

My radio is delaminating. This vehicle is 4 1/2 years old and already delaminating. I noticed a slight delaminating last year now it’s getting worse.

Service Brakes, HydraulicCrash2 injured
Filed May 1, 202436,000 milesCA

The contact owned a 2019 Jeep Grand Cherokee. The contact received NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact stated while driving at an undisclosed speed, the vehicle directly in front stalled inadvertently causing the contact to abruptly depress the brake pedal. The contact stated while depressing the brake pedal, it failed to function causing the contact to crash with the vehicle in front. The vehicle was occupied by the contact and her son. The air bags deployed causing injury to both arms, right shoulder, and legs to the contact as well as causing her son emotional PTSD. The contact received medical attention via an Emergency Room. The contact stated the front driver-side door as well as the steering wheel were punctured. No injuries were reported for the other driver however their rear driver-side bumper was dented. A Police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

Electrical System
Filed Apr 30, 2024NC

Uconnect screen is delaminated. Vehicle features change by themselves. Advanced electronic systems are connected through the system. Horn, lights on off by themselves

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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