Page 15 of 18 · complaints 701–750 of 855

2018 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Unknown or Other
Filed Aug 26, 202064,500 milesFL

TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DRIVING, ETC. THERE IS A GROWING NUMBER OF VEHICLES MANUFACTURED IN 2018 THAT HAVE THE UCONNECT 8.4 SCREEN ENCOUNTERING THIS PROBLEM, INCLUDING OTHER LINES SUCH AS THE DODGE RAM.

Electrical System
Filed Aug 15, 202083,000 milesVA

WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.

Engine
Filed Aug 14, 202090,000 milesAL

VEHICLE LOSING COOLANT DUE TO FAULTY WATER PUMP. UNDER NORMAL DRIVING CONDITIONS, THE WATER PUMP DOES NOT HOLD UP TO NORMAL VIBRATION AND USE. I HAVE TAKEN IT TO A REPAIR SHOP AND THEY NOTIFIED ME THAT THE WATER PUMP WAS BACK ORDERED AND WE WERE NUMBER 300 IN LINE FOR A REPLACEMENT. IT IS HARD TO BELIEVE THAT 300 PEOPLE ARE WAITING FOR THE SAME WATER PUMP IF THERE IS NOT AN ISSUE. THAT IS NOT INCLUDING THE NUMBER OF STOCK THAT JEEP HAS ALREADY SOLD TO BE IN BACK ORDER.

Vehicle Speed ControlCrash
Filed Aug 12, 202017,554 milesKY

TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.

Air Bags
Filed Jul 31, 202018 milesWA

I HAVE PROBLEM AND I NEED TO KNOW ABOUT THIS VEHICLE

Air BagsCrash1 injured
Filed Jul 29, 202018,400 milesAL

A PERSON HIT MY FRONT LEFT PANEL NEAR MY DRIVER DOOR AND I WAS THROWN AROUND LIKE A RAG DOLL EVEN THOUGH I HAD MY SEAT BELT ON. THIS IS EXTREMELY JUST AWFUL SINCE WE BOUGHT THIS BECAUSE THE NUMBER OF AIRBAGS. THIS DRIVER OF THE OTHER VEHICLE RAN A LIGHT AND PLOWED INTO ME. I WAS DRIVING 40MPH AND DON'T KNOW HOW FAST HE WAS GOING.*DT*JB

Exterior Lighting
Filed Jul 16, 2020AL

DRIVER SIDE HEADLIGHT HAS CONDENSATION. THERE ARE NO CRACKS OR OPEN SOURCES FOR WATER TO ENTER.

Service Brakes
Filed Jul 14, 202028,120 milesKY

THE OWNER NOTICED THE ROTORS LOOKED WORN OR "GOUGED" ON THE REAR BRAKES WHILE WASHING IT. HE TOOK IT IN TO REPLACE BRAKE PADS. MECHANIC DISCOVERED THAT THE ENTIRE REAR BRAKING SYSTEM WAS NOT WORKING. THE CALIPERS WERE "FROZEN", THE PADS WERE COMPLETELY GONE, AND ROTORS HAD EXTENSIVE WEAR AND LOCKED INTO PLACE AS WELL. THE FRONT BRAKE ROTORS SHOWED MORE WEAR DUE TO WORKING OVERTIME WITH LACK OF REAR BRAKES. ONLY SIGN OF THIS PRIOR WAS IT WAS NOT SLOWING DOWN WHEN PLACED ON CRUISE CONTROL, OTHERWISE, FRONT BRAKES WERE BRAKING AND NO SOUNDS WERE BEING EMITTED. HAD TO REPLACE BRAKE PADS, ROTORS, AND BRAKE CALIPERS. UNSURE OF HOW LONG IT WAS IN THIS CONDITION. ONLY HAS 28,120 MILES ON IT.

Power Train
Filed Jul 13, 202038,900 milesKS

CAR WOULD NOT SHIFT OUT OF PARK AND CHECK ENGINE LIGHT CAME ON AT SAME TIME. I WAS PARKED IN THE POST OFFICE PARKING LOT AND THIS HAPPENED WHEN I STARTED IT. HAD IT TOWED TO DEALER. I AM TOLD I NEED A NEW ELECTRONIC SHIFT MODULE THAT IS NOT COVERED UNDER THE POWER TRAIN WARRANTY AS FCA DOES NOT CONSIDER IT PART OF THE POWER TRAIN.

Power Train
Filed Jul 5, 202050,000 milesTX

AFTER A COLD START (EVEN IN WARM WEATHER), WHEN SHIFTING FROM 'PARK' TO 'DRIVE' THE TRANSMISSION SHUDDERS MOMENTARILY AND SHAKES THE WHOLE VEHICLE. IT DOES NOT DO THIS WHEN THE ENGINE IS UP TO NORMAL OPERATING TEMP, OR IF YOU WAIT 10-15 SECONDS BEFORE PUTTING IT INTO DRIVE. I HAVE NOT HAD THIS PROBLEM WITH ANY OTHER VEHICLES I'VE OWNED.

Electrical System
Filed Jun 25, 202049,508 milesPA

STARTED OUT WITH HAVING ISSUES WITH THE RADIO SCREEN NOT COMING ON JUST THE JEEP LOGO WOULD SHOW UP. THEN IT PROGRESSED TO THE SCREEN AND RADIO WOULD RESTART AS I'M DRIVING AND OCCASIONALLY WOULD MAKE A LOUD BEEPING NOISE OUT OF NOWHERE. WENT TO START MY CAR AND ALL THE LIGHTS ACROSS THE DASH WOULD FLASH AND CHANGE COLORS (FROM A BLUE TO ORANGE) AND THE CAR WILL NOT START. NOW NOTHING WORKS AT ALL ON THE CAR AND I CAN'T GET THE CAR TO START. CAR IS COMPLETELY DEAD. *TR

Engine
Filed Jun 23, 20204,000 milesMA

THE UPSHIFTER PADDLE DRIVER CONTROL ON MY JEEP SRT TRACKHAWK, ALONG WITH MANY OTHER 2010+ FCA VEHICLES EQUIPPED WITH PADDLE SHIFTERS, PERFORMS THE OPPOSITE FUNCTION (DOWNSHIFTING) WHEN VEHICLE IS IN MOTION- CAUSING THE GEARS TO LOWER ONE OR MORE, THE ENGINE TO REV UP, THE ENGINE TO ENGINE-BRAKE, AND ULTIMATELY THE WEIGHT OF THE VEHICLE TO SHIFT AGGRESSIVELY TO THE FRONT UNINTENTIONALLY. *TR

Unknown or OtherCrash
Filed Jun 22, 202043,583 milesPA

I PULLED INTO MY DRIVEWAY AND PUT THE VEHICLE IN PARK AND AS I GOT OUT IT BEGAN ROLLING BACKWARDS. I TRIED TO GET TURNED AROUND AND BACK IN OR GRAB THE EMERGENCY BRAKE BUT THE DOOR KNOCKED ME DOWN AND THE JEEP DROVE BACKWARDS ABOUT 150FEET AND HIT A TREE. 3WEEKS FOR REPAIRS AND I HEARD ABOUT THE CHEROKEE RECALL FOR TRANSMISSION ISSUES AND THIS SEEMS LIKE WHAT HAPPENED TO ME. *TR

Electrical System
Filed Jun 16, 202027,500 milesPA

HERE ARE TIMES WHEN I HAVE PULLED OUT (WITH VARIOUS PEOPLE IN THE CAR) MOST RECENTLY MY 13 YEAR-OLD-SON, WHO WAS SCREAMING, "DAD WHAT ARE YOU DOING, WE ARE ABOUT TO BE HIT," AND THE CAR HAS COMPLETELY SHUT DOWN. (NO INTERIOR LIGHTS, OR RUNNING ENGINE) QUICK THINKING SAVED US FROM A MAJOR DISASTER. WE WERE ALMOST T-BONED LAST WEEK BECAUSE OF THIS PROBLEM. THIS WOULD NOT BE THE FIRST TIME FOR THIS PROBLEM. PROBLEM #3: WHILE DRIVING, I PULLED OUT FROM MY STREET, A RED LIGHT OR PARKING LOT AND THE TRANSMISSION DID NOT ENGAGE, THE ENGINE REVVED (WITHOUT MOVING) AND AGAIN, I WAS ALMOST T-BONED. IT HAPPENED AGAIN THIS MORNING. PROBLEM #4: THERE ARE TIMES WHEN I AM TRAVELING UP OR DOWNHILL, THE TRANSMISSION WILL WIND OUT, THE TACHOMETER WILL SPIKE AND THEN THE JEEP MAKES A KNOCKING NOISE AND THEN I CAN CONTINUE. YOU COULD DRIVE THE CAR FOR MONTHS AND THEN ALL OF A SUDDEN IT HAPPENS. PROBLEM #5: I WAS BACKING INTO MY DRIVEWAY, THE BACK UP CAMERA STOPPED WORKING AND MY JEEP COMPLETELY SHUT DOWN. THIS HAPPENS ON MORE THAN ONE OCCASION AND HAS NO PRECURSOR TO WHEN IT IS GOING TO HAPPEN. *TR

Exterior Lighting › Headlights
Filed May 29, 2020200 milesWV

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM AND LOW BEAM HEADLIGHTS MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT STATED THAT THE LIGHT PRODUCED BY THE LOW BEAM WAS INADEQUATE TO SEE WHILE DRIVING AT NIGHT. ADDITIONALLY, THE LIGHT PROJECTED FROM THE HIGH BEAM WAS IMPROPERLY FOCUSED TO THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO STRAUB AUTOMOTIVE CHRYSLER (1502 WHEELING AVENUE, GLENDALE WEST VIRGINIA, 26038, (304)-845-6750 TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS COULD NOT BE ADJUSTED AS PER THE MANUFACTURER'S REGULATIONS AND SPECIFICATIONS. THE CONTACT WAS INFORMED THAT ANY ATTEMPTS TO ADJUST THE HEADLIGHTS WOULD VOID THE WARRANTY ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. *BF*JB

Electrical System
Filed Apr 2, 20203,990 milesCA

TL* THE CONTACT OWNS 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE VEHICLE WAS STATIONARY, THE VEHICLE FAILED TO RESTART. THE CONTACT ATTEMPTED TO RESTART WITH BATTERY CHARGER, WHICH CAUSED THE VEHICLE OUTER RIM HEADLIGHTS TO ILLUMINATE BUT FAILED TO RESTART. THE CONTACT STATED HE FEELS UNSAFE IN VEHICLE DUE TO THE LOCATION OF THE BATTERY UNDER THE PASSENGER SEAT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED AN UNKNOWN DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,990.

Unknown or OtherCrash1 injured
Filed Mar 18, 202021,000 milesWA

I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP STARTED ROLLING FORWARD. I JUMPED BACK IN, PUT ON THE BRAKE, TRIED TO SHUT THE DOOR AND IT SPED FORWARD ACCELERATING. IT WENT THROUGH THE OPEN GARAGE, IT JUMPED UP TWO STAIR STEPS, THE TIRES AND WHEELS CRASHED THROUGH THE TOP STEP FLOOR, JUMPED UP OUT OF THE HOLE IT MADE, LURCHED FORWARD AND CRASHED INTO THE HOUSE WALL AND WAS STUCK IN BETWEEN THE FURNACE WALL ON THE RIGHT AND SHELVING ON THE LEFT. THE ENGINE WAS STILL REVVING AT THIS POINT AND I CUT THE ENGINE BY PUSHING THE IGNITION BUTTON. I THEN THOUGHT THE AIRBAG WAS GOING TO HIT ME, BUT IT DID NOT DEPLOY. I DECIDED I NEEDED TO GET IT OUT OF THE WALL, SO I STARTED IT AND SHIFTED BACK INTO REVERSE, BUT IT WOULDN'T MOVE. SO I SHUT IT OFF AND THEN STARTED TO PANIC THAT THERE MIGHT BE AN EXPLOSION AS WE HAVE GAS LINES, ELECTRICAL, ETC. THERE. THE FRONT DOORS WERE PINNED SHUT. SO I JUMPED IN THE BACK AND WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER SIDE DOOR. I RAN OUT INTO OUR YARD AS I WAS AFRAID SOMETHING MIGHT EXPLODE. I HAVE FOUND SEVERAL OTHER EXAMPLES OF THIS ON YOUR WEBSITE AS COMPLAINTS, ETC. IN JUST A FEW MINUTES. THERE ARE MANY MORE I'M SURE AND THE NEW 2020 MODELS YOU HAVE 3 SIMILAR COMPLAINTS ALREADY. DO SOMETHING TO HOLD JEEP ACCOUNTABLE. THIS HAS BEEN GOING

Engine
Filed Mar 11, 202031,900 milesMI

EVAPORATIVE EMISSION SYSTEM INCORRECT PURGE FLOW FOR A PREDETERMINED PERIOD OF TIME. ENGINE LIGHT IS ON. BROUGHT CAR NEW.

Electrical System
Filed Mar 5, 20203,500 milesVA

NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.

Visibility/Wiper
Filed Mar 2, 202020,000 milesIN

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Electrical System
Filed Mar 2, 202029,000 milesNC

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.

Electrical SystemFire
Filed Feb 8, 202010,000 milesMI

THE MAIN JEEP BATTERY HAD A THERMAL RUNAWAY AND MELTED TO THE POINT IT STARTED A FIRE. THE BATTERY IS LOCATED UNDER THE PASSENGER SEAT AND MELTED THE BATTERY COVER, SEAT COVER, CARPET,SEAT TRIM.BOTH BATTERY CABLES JEEP WOULD NOT COVER THIS UNDER THEIR WARRANTY. 2018 JEEP WARRANTY STATEMENT FROM THE DATE OF PURCHASE, A JEEP BASIC LIMITED WARRANTY (OR JEEP BUMPER-TO-BUMPER WARRANTY) COVERS THE COST OF REPAIRS THROUGHOUT MOST OF YOUR VEHICLE. IT ALSO COVERS THE COST OF PARTS AND LABOR DUE TO DEFECTIVE MATERIALS, WORKMANSHIP, OR FACTORY PREPARATION. A BASIC WARRANTY ALSO COVERS JEEP ROADSIDE ASSISTANCE FOR TOWING TO A DEALERSHIP DURING THE FIRST THREE YEARS OR 36,000 MILES, WHICHEVER COMES FIRST.

Unknown or Other
Filed Feb 4, 202019,496 milesAR

I'VE HAD MY CAR IN THE SHOP 4 TIMES FOR WELL OVER 85 DAYS AND IT'S STILL HAVING THE SAME TRANSMISSION PROBLEMS. I HAVE VERY HARD SHIFTING WITH ACCELERATION AND DECELERATION, I HAVE HAD THE VEHICLE GET STUCK IN FIRST GEAR WHILE MAKING TURNS ONTO STREETS AND I'VE HAD IT SURGE FORWARD ON ME. I'VE HAD UPDATES, PARTS WITHIN TRANSMISSION REPLACED AND A NEW TRANSMISSION. I NOW HAVE BEEN TOLD THAT THEY COULDN'T REPLICATE MY ISSUE AND WHEN I TOOK IT OFF THE LOT IT DID THE HARD SHIFTING AND THEN IT GOT STUCK IN FIRST GEAR WHILE MAKING A TURN. THIS HAS ALWAYS OCCURRED IN CITY DRIVING, ANY WEATHER CONDITIONS. I'VE BEEN TOLD THAT THE HARD SHIFTING IS NORMAL IN ALL 8 SPEED TRANSMISSIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I HAVE HAD SEVERAL INSTANCES THAT A WRECK HAS ALMOST OCCURRED DUE TO IT NOT SHIFTING OUT OF 1ST GEAR. I WAS TOLD THAT THEY CAN'T GO TO CHRYSLER ABOUT A BUY BACK SINCE THERE IS NO ERROR CODE. I GUESS I'M SUPPOSED TO PUT MY LIFE/FAMILY IN HARMS WAY.

Engine
Filed Jan 31, 202061,089 milesMD

I AM THE OWNER OF A 2018 JEEP GRAND CHEROKEE LIMITED. I WAS TRANSPORTING MY DAUGHTER TO SCHOOL ON JANUARY 28, 2020 TRAVELLING AT A SPEED OF 45-50MPH. A MESSAGE APPEARED ON MY DASHBOARD PROMPTING ME TO PUT THE VEHICLE IN PARK AND PUSH START/STOP. MY VEHICLE BEGIN TO STALL AND JUST AS IT WAS SLOWING DOWN ABRUPTLY SHUT OFF IN THE MIDDLE OF TRAFFIC. WHEN I ATTEMPTED TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. I WAS LEFT SITTING IN TRAFFIC FEARING FOR ME AND MY DAUGHTER'S LIFE AS CARS CONTINUE TO DRIVE PASS AT HIGH SPEED OR DRIVING CLOSING BEHIND MY VEHICLE BEFORE REALIZING THAT WE WERE AT A STANDSTILL. I ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT START. I CALLED MY AUTOMOBILE INSURER WHO CONNECTED ME WITH A TOW COMPANY TO HAVE THE VEHICLE TRANSPORTED TO THE CAR DEALER FOR A DIAGNOSTIC CHECK. BASED ON THE DIAGNOSTIC REVIEW, I WAS ADVISED THAT MY 2018 JEEP CHEROKEE HAS A FAILED AC COMPRESSOR WHICH CAUSED THE STARTER TO FAIL INTERNALLY AND MY WATER PUMP IS LEAKING. MY CAR WAS JUST TAKEN TO THE DEALERSHIP FOR THE RECOMMENDED SERVICE ON JANUARY 2, 2020. IT SEEMS TO ME THAT SOME OF THIS COULD HAVE BEEN DETECTED DURING THE SCHEDULED MAINTENANCE SINCE THE REPORT INDICATES THAT A FULL INSPECTION WAS PERFORMED. DURING THE SCHEDULED MAINTENANCE SERVICE ON JANUARY 2, I GOT AN OIL CHANGE AND THE AIR FILTER WAS REPLACED. AFTER READING THE OTHER REVIEWS I AM FEARFUL FOR MY LIFE NOW WHILE DRIVING THIS VEHICLE KNOWING THAT IT COULD STOP ANYTIME AND ANYWHERE. OUT OF SAFETY PRECAUTION

Traction Control System
Filed Jan 28, 202028,000 milesCO

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

Service Brakes
Filed Jan 24, 202010,000 milesTX

WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT.

Electrical System
Filed Jan 20, 20203,000 milesOH

RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO.

Electrical System
Filed Jan 8, 202014,500 milesWV

ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.

Fuel System, Diesel › Delivery › Fuel Pump
Filed Jan 6, 202018,000 milesNC

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

Electrical SystemFire
Filed Dec 20, 201916 milesNY

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16.

Electrical System
Filed Dec 18, 201929,200 milesCO

SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT

Electrical System
Filed Dec 6, 2019IL

RADIO GOES OUT OF CONTROL. CHANGES STATIONS BY ITS SELF AND THE VOLUME GOES UP AND DOWN ON ITS OWN AS WELL. ADDITIONALLY, I'M UNABLE TO CONNECT THE BLUETOOTH SYSTEM. THIS HAPPENS WHEN THE VEHICLE IS EITHER PARKED OR MOVING. TAKEN MY VEHICLE TO THE DEALERSHIP TWICE WITHOUT RESOLUTION.

Visibility/Wiper
Filed Dec 5, 2019100 milesNJ

MY 2018 JEEP GRAND CHEROKEE HAS HUNDREDS OF TINY POT MARK LIKE MARKS THAT APPEAR IN BETWEEN THE WINDSHIELD GLASS. VERY NOTICEABLE WHEN THE SUN IS LOW IN THE SKY. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER OF MY NUMEROUS VEHICLES.

Electrical System
Filed Nov 22, 201910,000 milesTX

AN ISSUE RELATING TO ELECTRICAL OR POWER TRAIN CAUSES THE VEHICLE TO STALL AND REMAIN IN A NO START CONDITION. WITHOUT WARNING, THE VEHICLE IS COMPLETELY WITHOUT ELECTRICAL POWER WHILE DRIVING AND THE VEHICLE BECOMES UNABLE TO BE CONTROLLED. THIS VEHICLE WAS MANUFACTURED 9/2018, PURCHASED 12/18. THIS INCIDENT HAPPENED WHILE DRIVING THE VEHICLE ON THE INTERSTATE AT A SPEED OF 45-55 MPH ON 5/31/18 AND AGAIN WHILE DRIVING AT 30-40 MPH ON A CITY STREET ON 10/18/19. BOTH OF THESE INCIDENTS WERE TERRIFYING AND THANKFULLY WE WERE NOT INVOLVED IN AN ACCIDENT. THE ONLY SERVICE THAT HAS BEEN PERFORMED (OIL CHANGES AND THESE TWO ISSUES) WAS COMPLETED BY THE DEALERSHIP WHERE IT WAS PURCHASED. BOTH TIMES THE VEHICLE FAILED, THE DEALERSHIP DISCOVERED THAT THE MASTER FUSE WAS "BLOWN" AND THE REPLACED IT. THIS IS AN UNSAFE VEHICLE THAT I AM NOW FORCED TO PAY FOR AND DRIVE MYSELF AND MY CHILDREN AROUND IN NOT KNOWING WHEN IT WILL SHUT OFF AND I WILL NO LONGER BE ABLE TO CONTROL THE VEHICLE OR MOVE FROM THE FLOW OF TRAFFIC. WHEN CALLING THE MANUFACTURER, I WAS TOLD THAT THE RECALL NUMBER U87 / NHTSA ID 18V524000 DID NOT INCLUDE MY VIN NUMBER ALTHOUGH THE DESCRIPTION IS EXACTLY THE SAME. THIS RECALL EXPLAINS THAT THE DEALER SHOULD REPLACE THE POWERTRAIN CONTROL MODULE BECAUSE IT MAY BE EQUIPPED WITH A VOLTAGE REGULATOR CHIP IN THE CIRCUIT BOARD THAT MAY FAIL CAUSING A STALL OR NO START CONDITION AND POTENTIALLY CAUSING THE VEHICLE TO STALL WHILE DRIVING AND CAUSE A RISK OF CRASH. YET, THE DEALE

Fuel/Propulsion System
Filed Nov 21, 201942,200 milesIN

CAPLESS FUEL FILLER ASSEMBLY ON 2018 JEEP GRAND CHEROKEE LIMITED DOES NOT ALLOW A STANDARD GAS PUMP TO FILL TANK IN A "NORMAL" MANNER WHEN VEHICLE IS PARKED AT A GAS STATION PUMP AND IS TURNED OFF. USER HAS TO HOLD PUMP HANDLE GENTLY IN ORDER TO DISPENSE FUEL. TOOK MY VEHICLE IN FOR DIAGNOSTIC SERVICE AND WAS TOLD THE FUEL FILLER ASSEMBLY HAD TO BE REPLACED AT A COST TO ME OF $316.00 PLUS SALES TAX, AS WELL AS A $98 DIAGNOSTIC FEE, AS MY VEHICLE IS OUT OF THE 36,000 MILE WARRANTY PERIOD. I HAVE READ ON SEVERAL INTERNET SITES THAT MODELS OF JEEPS AND DODGE DURANGO HAVE THE SAME ISSUE. I FEEL THAT THIS SHOULD BE A RECALL FOR A FAULTY PART FOR THIS MODEL YEAR. I HAVE BEEN DRIVING FOR 27 YEARS AND HAVE OWNED 3 OTHER JEEP GRAND CHEROKEES, A HONDA CIVIC, AND A KIA SORENTO AND HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. I ALSO TRAVEL FREQUENTLY FOR WORK AND HAVE DRIVEN NUMEROUS MODELS OF VEHICLES AS RENTALS AND HAVE NEVER ENCOUNTERED THIS ISSUE.

Power Train1 injured
Filed Nov 7, 201934,000 milesNC

PARKED VEHICLE IN SLOPED PARKING LOT LEFT VEHICLE RUNNING WALKED BEHIND JEEP WITH TALIGATE LIFTED TO REMOVE WET ITEMS FROM JEEP. NOTICED THE JEEP WAS ROLLING BACKWARDS MY QUICK REACTION WAS TO JUMP BACK IN DRIVERS SEAT TO TURN OFF CAR. WHILE DOING THIS THE JEEP PUSHED ME BACKWARDS FLAT ON MY BACK AND BROKE MY T11 AND T12 ON 9-14-2019. THIS RESULTED IN SURGERY AND STRESS WHILE NOT BEING ABLE TO WORK. I HAVE RESEARCHED THIS MODEL OF JEEP AND APPEARS THERE WAS POWER TRAIN ISSUES IN 2017 AND COULD BE CARRIED OVER INTO 2018 MODELS. PLEASE ADVISE

Suspension
Filed Nov 6, 201922,000 milesTX

A ARM BROKE CLEAN IN TWO WHILE DRIVING DOWN ROAD. NOTHING WAS HIT PRIOR TOO ARM BREAKING AS A RESULT CAR PULLED TO RIGHT AND HIT BACK TIRE ON A CURB WHICH CAUSED ROTOR AND BALL JOINT ON BACK TO BREAK. HAVE BEEN COMPLAINING TO SERVICE DEPARTMENT OF POPPING NOISE AT FRONT RIGHT TIRE WITH NO RESOLVE. VEHICLE WAS TRAVELING 40-45 MILES PER HOUR ON CITY STREET CLEAR DRY DAY.

Steering
Filed Nov 5, 201920,000 milesTX

WE TOW OUR VEHICLE AND IT IS HAVING A REAL BAD WOBBLE. THIS HAPPENS WHEN WE MAKE SHARP TURNS WHILE IN TOW ONLY. AFTER THE TURN IT USUALLY CORRECTS ITSELF. WE ARE CONCERNED THAT THIS MAY BE THE SAME PROBLEMS THEY ARE HAVING WITH THE EARLIER MAKE JEEPS WHICH IS REFERRED TO AS THE DEARTH WOBBLE. WE HAVE AN APPOINTMENT WITH A DODGE DEALER TO CHECK IT OUT.

Electrical System
Filed Oct 25, 20193,800 milesTX

AS I TURNED INTO A GAS STATION AFTER DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED OUT. I LOST POWER STEERING AND BRAKES. THE DASH BEGAN FLASHING PUT VEHICLE IN PARK TO START. I HAD TO COME TO A COMPLETE STOP, PLACE THE VEHICLE IN PARK AND THEN RESTART IT. THE VEHICLE HAS APPROX 3800 MILES ON IT WITH A FRESH OIL CHANGE FROM THE DEALERSHIP, FRONTIER DODGE. AFTER RESTARTING, THE VEHICLE RAN FINE.

Vehicle Speed Control
Filed Oct 1, 201912,000 milesIA

WHEN USING CRUISE CONTROL AND PUSHING THE BRAKE TO DISENGAGE THE CRUISE CONTROL, THE CAR SLOWS DOWN UNTIL MY FOOT IS REMOVED FROM THE BRAKE. IT THEN SPEEDS FORWARD INSTANTLY UNTIL I BRAKE AGAIN AND HIT CANCEL FOR CRUISE CONTROL. THIS HAS HAPPENED NUMEROUS TIMES ON REGULAR PAVEMENT GOING FORWARD.

Electrical System
Filed Sep 29, 20191,050 milesOR

HAVE OWNED THE VEHICLE FOR A LITTLE MORE THAN A YEAR. THREE TIMES I'VE HEARD GEAR GRINDING WHEN I PUT THE VEHICLE IN REVERSE, I IMMEDIATELY PUT MY FOOT ON THE BRAKE PUT THE VEHICLE BACK INTO PARK WAITED A FEW SECONDS WITH MY FOOT ON THE BRAKE BEFORE PUTTING THE VEHICLE IN REVERSE AGAIN. TOOK THE VEHICLE TO THE DEALERSHIP TO BE LOOKED AT (CHECKED OUT) BUT BECAUSE THEY COULDN'T GET THE VEHICLE TO GRIND GEARS IN REVERSE THEY SAID THERE WAS NOTHING THEY COULD DO AND HAD ME PICK UP MY VEHICLE. ALSO WHILE DRIVING IT ON ONE OCCASION I SMELLED A SMELL OF ELECTRICAL BURNING. UNKNOWN WHERE IT IS COMING FROM ON MY VEHICLE. I'M GETTING FEARFUL OF DRIVING IT.

Unknown or Other
Filed Sep 20, 2019MI

BACKUP CAMERA NOT WORKING WHEN IN REVERSE. STATIONARY AND IN MOTION

Electrical System
Filed Sep 19, 20192,000 milesFL

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE VEHICLE STALLED WHILE DRIVING THE CONTACT WAS STRANDED FOR APPROXIMATELY 10-15 MINUTES BEFORE VEHICLE RESUMED PROPER FUNCTION THE STOP/START FEATURE WAS INOPERABLE THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE AUTO STOP/START FEAUTURE BECAME INOPERABLE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF OR SWITCH THE VEHICLE INTO GEAR. THE CONTACT STATED THAT AFTER APPROXIMATELY 10-15 MINUTES THE VEHICLE RESUMED NORMAL FUNCTIONALITY. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM, 909 FEDERAL HWY, POMPANO BEACH, FL 33062, (954) 943-6700, ON THREE SEPARATE OCCASIONS TO BE DIAGNOSED. ON THE FIRST OCCASION THE CONTACT WAS INFORMED THAT A WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. ON THE SECOND AND THIRD OCCASION THE VEHICLE WAS DIAGNOSED, AND THE CONTACT WAS INFORMED THE SECONDARY BATTERY THAT CONTROLS THE STOP START FEATURE WAS DEPLETED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT *AS

Engine
Filed Sep 18, 201967,670 milesIL

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING AND THE VEHICLE WAS UNABLE TO BE DRIVEN. IN ADDITION, THE CHECK ENGINE AND ESC WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO DODGE CHRYSLER JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636, (773) 476-7800) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64535122. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS 67,670.

Electrical System
Filed Sep 14, 20196,747 milesCA

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

Steering
Filed Sep 8, 201914,000 milesIN

THREE EVENTS IN 12 MONTHS OF VEHICLE VIOLENT "WOBBLE" (TRACKS SIDE TO SIDE) WHILE BEING TOWED BY A CLASS A (MOTORHOME) AT SLOW SPEED ~15 TO 25 MPH. CONDITIONS PRECEDING EVENTS INCLUDE: 1) FROM A STOP TO MOVING AFTER TURNING, USUALLY 90 DEGREES, BUT NOT ALWAYS, 2) DRY ASPHALT PAVEMENT, AND 3) SOMETIMES AFTER A ROAD DIP. PLEASE NOTE THAT OTHER CONDITIONS MAY CONTRIBUTE/CAUSE EVENT, BUT THE THREE EVENTS I'VE EXPERIENCED, WERE UNDER CONDITIONS STATED ABOVE. VEHICLE HAD LESS THAN 16,000 MILES WHEN THE LAST EVENT OCCURRED, AND MORE THAN 7,000 MILES BEFORE FIRST EVENT. FIRST OCCURRENCE WHILE FLAT TOWING WAS AFTER MORE THAN 3,000 MILES OF VEHICLE BEING TOWED. NOTIFIED JEEP DEALER - NO HELP (NO RECALLS, NO TSB'S, NO RECOMMENDED MITIGATION FIX), REVIEWED MANY SIMILAR OCCURRENCES ON VARIOUS RV FORUMS E.G. IRV2, FMCA, AND OTHERS. TOOK VEHICLE IN FOR AN ALIGNMENT CHECK AT 16,000 MILES AND WITHIN OEM SPECIFICATION. THE VEHICLE MOVEMENT IS VIOLENT ENOUGH TO TRANSFER SIDE-TO-SIDE FORCES INTO MY 45', 46,000 LB. MH (WITH TAG AXLE). THE YOU TUBE VIDEO ( HTTPS://WWW.YOUTUBE.COM/WATCH?V=FWGUAJAEECI) ACCURATELY REPRESENTS MY EXPERIENCE. I AM USING ROADMASTER'S STERLING TOW BAR WITH AN AIR FORCE ONE (SMI) SUPPLEMENTAL BRAKING SYSTEM. THE TOW BAR GEOMETRY AND PROPORTIONAL BRAKING SYSTEM ARE SETUP ACCORDING TO OEM REQUIREMENTS, I HAVE OWNED FIVE JEEP GC'S (2012 AND EARLIER) AND HAVE FLAT-TOWED THESE WITHOUT ISSUE. PER THE ASSISTANT EDITOR AT FMCA, FCA HAS REFUSED TO ADDRESS THE ISSUE IN THE 2016 AND

Unknown or OtherCrash1 injured
Filed Sep 6, 201916,155 milesMI

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AT A TRAFFIC LIGHT. AS A RESULT, THE SECOND VEHICLE BUMPED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STRUCK HER HEAD ON THE STEERING WHEEL AND SUSTAINED WHIPLASH AND A CONCUSSION. THE CONTACT RECEIVED MEDICAL ATTENTION AT A LATER TIME. A POLICE REPORT WAS FILED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED HER INSURANCE COMPANY WHERE THEY HAD THE VEHICLE TAKEN TO AN UNKNOWN DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,155. *AS *DT *DT*JB *TR

Unknown or Other
Filed Sep 2, 20196,400 milesNJ

THE REAR VIEW CAMERA FAILS TO COME ON WHEN THE VEHICLE IS PUT IN REVERSE MODE. AS A RESULT, ITS MAKES IT DIFFICULT TO DRIVE THE VEHICLE IN REVERSE.

Electrical System
Filed Aug 26, 201917,000 milesCA

AT A STOPLIGHT I PRESSED ON THE BRAKES AND THEY WERE TOO HARD TO PUSH DOWN AS I LOOK TO MAKE SURE I WAS IN DRIVE WHICH I KNOW I WAS AND I WAS I WAS IN DR. AND THEY WERE STILL TOO HARD TO PUSH DOWN SO I PUT IT IN PARK PUT IT BACK AND DRIVE IT PUSHED OUT AT FIRST AND THEN CHYNA KICKED ME BACK REALLY HARD SO I DID THAT ONE MORE TIME AND THEY FINALLY ENGAGED AND WE'RE WORKING SUNROOF TRACK KEEPS GOING OFF PROBLEMS WITH BLUETOOTH CONNECTION TO IPHONE CONSTANTLY WHEELS WE ARE OUT VERY VERY QUICKLY AT 17,000 MILES CAN ALREADY FEEL TRANSMISSION SLIPPING

Electronic Stability Control (esc)
Filed Aug 21, 201915,765 milesFL

MY 2018 JCG ALTITUDE EDITION WITH 16000 MILES HAS BEEN HAVING ISSUES WITH RADIO AND NAVIGATION. CJDR REPLACED STEREO SYSTEM WHICH FIXED THE NAVIGATION ISSUE BUT NOW RADIO TURNS UP AND DOWN ON OWN. TOOK CAR IN TODAY AND THERE IS NO FIX. THEY TOLD ME WHEN IT OCCURS TO TURN MY CAR OFF AND THEN BACK ON WHICH WILL HELP IT TEMPORARILY. THE PERIOD OF WHICH IT WILL HELP IS LESS THAN 1 MINUTE BEFORE IT REPEATS THE VOLUME ISSUE. HOWEVER THIS IS NOT ACCEPTABLE. VEHICLE HAS BEEN SHIFTING VERY HARD AND LUNGING FORWARD WITHOUT FOOT ON GAS, THEY 'RE-FLASHED' MY JEEP TWICE. SAYING MY CAR NEEDED TO RELEARN MY DRIVING. I WAS TOLD BY MY SERVICE TECHNICIAN THAT HE WOULD CALL WHEN THEY HAD SOME SOLUTION.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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