2017 Jeep Grand Cherokee complaints

Car has always run great till last week, turned off Jeep then tried to start-brake is hard, steering is locked, push button lights up acc and run but wont start, fob is good battery, car batteries are new, service tech at dealer cant figure out Im without a vehicle now for a week so far????

Headrest airbag deployed for no reason, no accident

The exhaust manifold bolts cracked on my jeep Grand Cherokee hemi 5.7L which has caused a "tick" sound and my 7yr old can smell gas while inside the vehicle. We have taken to dealerships who refuses to fix under warranty. I called Dodge jeep of Tomball and They say it's not covered emissions. They also say it's common issue with the Hemi's. The problem is only getting worst and causes my son to have headaches. The problem is noticed on startup and acceleration.

Headrest failure, it deployed on its own and the base that holds it broke

This is [XXX] . On September 14, 2023 had a very big crash with our 2017 Jeep Grand Cherokee. My husband and Granddaughter were in the crash. Everyone is okay but the Jeep is totaled. At 7:00am, the Jeep accelerated out of control, my husband was trying applying the breaks, but the accelerator over powered the brake system. The car reached speeds of between 74-83 mph based on the Life 360 app our both my husband and granddaughter have on their phones.This occurred in downtown Lebanon KY during the morning school hours. He was unable to stop or slow down the Jeep. It resulted in him running through 2 red lights and 2 4 way stops. He also had to avoid hitting several cars and pedestrians including children. Finally the jeep skidded to the right of the road and hit a telephone pole, a bridge guard rail where the front passenger side tire was torn off, and went up an embankment and hit a tree. The police at the scene estimated the car hit the tree about approximately 50 MPH. No airbags deployed and of course the car is totaled. Our daughter drives our other 2015 Jeep Grand Cherokee and had the same issue a week before this happened but she was on an open road and was able to use the paddles on the steering wheel to disengage the cruise control and get the car under control. Jeep is saying that there is no recall so we will have to pay for the 2015 to be looked at. Of course we are going to do that immediately. The Dealer has engaged a 3rd party from Bosch to retrieve the data fro

The steering wheel locked while making a left-hand turn. A minor accident resulted. Yes, the safety of the driver was put at risk with minor injuries resulting. A complaint was filed with Jeep and a case number was assigned by FCA. Insurance was contacted however it did not cover the cost of damage that caused the accident. The component was inspected by the Jeep representative however they blamed the part failure due to damage to the undercarriage prior to the incident. This damage was done during the transport of the vehicle after the accident due to the difficulty of towing on a flatbed truck with the tires stuck in the full-turn position and the apparatus needed to load.. There were no warnings or indications prior at all. The power steering fluid was full.

The Jeep transmission wont go into gear, loses power ,wont go into reverse, speeds up on its own and doesn't go into drive or losses power

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to coast to the side of the roadway; however, the vehicle failed to restart. After visual inspection, the contact observed fuel leaking underneath the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined a failure with the EGR pressure hose. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 83,000.

I was parked and my car was on and my gas gauge was less the halfway (dashboard indicated about 70 miles left) then my steering wheel started shaking so I turned off the car. I tried restarting the car but it wouldn’t turn on. I got my jumper cables out because I thought the battery had died but it wouldn’t turn on after multiple attempts. I ran to the nearest gas station and got some gas, filled my tank up and after a few attempts my car finally turned back on. Ever since then, my fuel gauge has been wrong. I don’t know if it’s a sensor issue or fuel tank issue but I can’t trust my dashboard or fuel gauge to know how much gas I have. When I fill up my tank to the fullest the most it’ll show me is 300 miles on the dashboard although before it used to be close to 400 miles. Although I wouldn’t label this issue as a direct safety hazard, it is extremely inconvenient trying to guess when I need to fill up gas since the fuel light doesn’t come on anymore. To avoid this issue I’ve gotten in the habit of filling up my tank before levels reach under 100 miles. I have also read many complaints from others having similar issues.

Vehicle will randomly shut off with out warning, error message occurs about gears cant be switched and shuts off

Automatic head rest randomly activated and head rest “exploded”. It only happened with the driver headrest

I was on the highway and the vehicle shut off. On another incident I was driving the vehicle and the power steering wen out on the vehicle. On another incident after the power steering went out the vehicle put a notice on the dash to put the vehicle in park when the vehicle was already in park. I tried to turn the vehicle off and it would not allow me to do so. Then after repaired multiple times the battery started to over charge to 21 voltage. At this point, the vehicle is just not safe to drive.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "Liftgate Cannot Be Opened While Vehicle Is In Motion" message was displayed. Additionally, there was a burning odor detected after pressing the Auto Start/Stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable and also inadvertently opened while parked in the garage. The dealer was made aware of the failure and confirmed there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.

My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.

Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.

Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.

I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.

Rear end crash with front end affected, no air bag deployment

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH with the adaptive cruise control activated, the vehicle nearly crashed into the rear of a second vehicle. The contact stated that the adaptive cruise control did not operate as needed to decelerate or stop the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified and indicated that a software update of the adaptive cruise control was needed. The vehicle was not yet repaired. The failure mileage was 93,000. The contact stated it was an operator error as he depressed the CC button as opposed to the ACC button and wishes to rescind the complaint.

Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.

The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.

The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work

On Saturday, April 15, 2023 at approximately 1pm, I was driving my 2017 Jeep Grand Cherokee Summit on Texas Hwy 16. The weather was clear and traffic was light. There was not a vehicle, within 200 feet, in front of mine. The glass sun roof / panorama roof was closed. I heard a loud bang as if something had struck the roof of my Jeep. I then heard glass cracking and wind noise. I did not see anything strike my Jeep or bounce off of my Jeep. I did not see anything lying in the roadway behind my vehicle. I stopped my Jeep and saw the stationary portion of the glass panorama roof was shattered. The movable glass sun roof was not damaged. I did not see any marks or damage to the painted metal roof or metal trim around the glass panel. The worst of the damage appeared to be located at the front corners of the panel, nearest the front of the vehicle. There was not a visible area of impact. I am currently trying to locate a repair shop to replace the glass. I have not made an insurance claim. I do not believe the glass was damaged by an object. It appears the glass shattered due to stress on the glass, possibly caused by an incorrect installation by the manufacturer or defective safety glass. My Jeep has not been involved in a collision, nor have I altered any portion of the vehicle. I believe that had the glass completely shattered and dropped into the passenger compartment of my Jeep, I ,and other occupants of my vehicle, would have been exposed to flying glass particles.

Continuous Alerts across dashboard for Service Airbag System” like every 10-20 seconds. Even if car is not in motion and just on.

Got a Check engine light on, took it to near by auto parts store they hooked it up to a code reader and got a code of P105D, after doing some research it seems to be a very common issue with 2017 Jeep Grand Cherokees, makes it very uncertain if vehicle is going to still be able to drive seems like the car wants to stall out, car is stuttering, shaking, and loosing power, MPG, Battery power, and oil pressure is going crazy. Vehicle has not been inspected by a Manufacturer ect. Prior to the check engine light the vehicle would stutter, shake and seem to want to stall.

Driving to work down the highway and the sun (moon) roof exploded.

My car loose power engine light and sometime A orange light . Vibration and cheking and clicking Temperature engine go up when start ac come down. I already change spark plug sprockets coil Water pump thermostat . I have same problem . Leaking oil. The inspection failed Code 0302 105

The power life gate is not working properly , has knocked me in the head. I read that is very common. It stopped working a few months after purchasing (used). I have not had repaired, thought it might be a recall since it was reported a common problem.

While driving dashboard displayed “shift to P then desired gear.” I stopped on the side of the road. Placed vehicle into park and tried to turn off the vehicle. The vehicle wouldn’t turn off, Displayed “vehicle not in park” Then I placed the vehicle into drive and the dashboard displayed again “shift to P then desired gear.” I was unable to turn off the vehicle no matter what gear I had it on. The check engine light was on, also the service 4WD, service shifter and the stability control. The vehicle also wouldn’t drive forward or reverse. At one point wouldn’t even park. The engine was stuck running for almost 3 hours until I was able to get someone out to pull a plug to shut the engine off. A diagnostic test was done while all the lights listed previously were still on. And no code would appear on the screen. Vehicle was towed and awaiting service.

Hello! its been 2 years since i bought my 2017 grand cherokee laredo, and I am reporting HUDSON CYRSLER RAM IN JERSEY CITY for selling car with mileage discrepancies, I bought and paid for the mileage that i did not use, in the mile showing in contract that i paid is 36,400 miles , the mileages of the car they give it to me is 41,900miles. The miles showing the stickers /pricelist when they selling is different mileages, and when i sign i noticed that this not match to the contract snd the car that they gave me, the car that i paid is with 36,400miles not for 40kmeage, this is odo meter fraud miles decrepamcy

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 25-35 MPH, the messages "Service Electronic Stability Control" and "Service 4Wheel Drive" were displayed. The contact was able to continue driving; however, the vehicle lost 4-WD functionality. The contact stated that the failure reoccurred while driving and the vehicle was shuddering significantly. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit (PTU) had failed. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for a diagnostic test. The dealer was contacted, and an appointment was scheduled. The vehicle was not repaired. The failure mileage was approximately 61,050.

When driving the vehicle it's like the transmission is slipping through the first few gears then all of a sudden it takes off. if you try to accelerate it just winds up and then bang it takes off. when coming to a stop it downshifts hard. When driving around a corner you slow down your foot off the pedal, then when you get through the corner you go to accelerate again and it has a dead spot, no power, it's like it died and you have nothing then again it takes right off. Really dangerous, I first thought the car was dead, with no power but then it takes off like a rocket. It acts worse when the start-stop button is depressed so that the engine stops at red lights or when the vehicle comes to a stop. If you turn that off the vehicle seems to run a little better but still cuts out. Almost like someone flicking a light switch off and on with the power of the vehicle. The dealership says they are booked out until March 25th to even take a look at it.

I was driving back home and was travelling at around 30miles/hr on a street. All of a sudden my car dashboard started flashing and all the indicators in the dashboard started to flash.. The vehicle started to accelerate and brake at the same time... The engine made a strange weird sound. I had to put the emergency parking lights and pull over slowly. Luckily I was closer to home, so drove back home with the hazard lights on.. The car moved very slowly with the engine accelerating and braking at the same time. Next day, I had the car towed to the dealership and they also saw the same issue. They indicated the Throttle Control Module was behaving erratically and have to re-flash it.

I was driving this vehicle on a sunny 38 degree day on the highway when my front sunroof exploded. The glass was broken upwards, no rock or debris hit the glass. It spontaneously shattered.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle experienced unknown electrical failures. Additionally, the vehicle lost power steering functionality, and stalled. The contact stated that the instrument panel was flickering, and the speedometer and gauges became inoperable. The contact stated that the windows randomly rolled down and the headlights would flash off and on. The contact stated that the traction control warning light was illuminated, and the vehicle was difficult to steer. The contact stated that the failure usually occurred after 30 minutes of driving. The vehicle was taken to an independent mechanic who replaced the battery and window switch; however, the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 58,000.

Early engine wear on 3.6L v6. Heavy rocker arm and lifter noise.

My car recently started making a grinding noise that got bad really fast. I had it towed to the dealership to get a diagnostic test done. I was told that it was my transfer case that was making the noise. Now this caught me by surprise because I had no warning lamps on my dashboard or no messages alerting me of any problems that would point to it needing servicing done it just happened out the blue. Because of this problem my car has a hard time accelerating and this is no good to me because I live in Atlanta Georgia where there is nothing but Highway and hills. My car makes a constant grinding noise no matter how fast I’m going or how hard I press on the gas. With the acceleration of the vehicle being bad I have almost been in a few incidences where people have almost rear ended me. An inspection by the manufacturer has not been done as of yet. I would just like to know what can be done about this especially because my car STILL has no warning lamps and the grinding is so bad that I can no longer drive it.

I am having difficulty pumping gas the pump continually shuts off. I Am upset that during snowstorm to get home i was unable to fillup causing me to get stranded. I thought the nhtsA was here to ptotect us.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while attempting to start the vehicle, the engine would not turn over. The contact stated that numerous attempts were made before the vehicle started. The contact stated that the check engine and Stop/Start lights were illuminated. The contact had driven the vehicle to an Auto Parts store where it was diagnosed and determined that the Exhaust Gas Recirculation (EGR) cooler needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.

The UConnect touch screen in my vehicle is “delaminating” causing phantom touches to the touch screen. This is an extreme safety hazard due to it causing distractions to the driver when attempting to use the touch screen/radio/etc for its intended purpose. The problem has not been reproduced or confirmed by Jeep to my knowledge. The component has not been inspected. There were no warning signs.

I was sitting in my car and my active rest deployed for no reason

When ever i move the steering wheel neck the traction control, the windshield wiper will not turn off. The signal lights and the back up line guide line will not work. When i took it to the shop i was told i fuse blow 3 times. And they don't know why. I think this is a defective system. And needs to be recalled asap

Purchased the car brand new back in 2017. In 2020, while driving normally, the car loss power and would not accelerate and started to have rough idles then auto stop/start came on followed by check engine. Brought it to the mechanic for diagnose and told me that there is a misfire on cylinder 2 and VVT sensor needs to be replaced. Brought it to the dealer and they fixed the issue. Two years after (present) at 100K miles, The car started to have the same issue. Yes it was high mileage but it was driven responsibly along with timely and proper maintenance from the dealer. The car started to have rough starts and white smoke on cold start. And on August 26, 2022 the car would not start. Got it towed to the dealer and told me that it has a bad starter. I was quoted for almost $2000. Once they got it to start after 3 weeks, they noticed the white smoke, the diagnosed it and told me that It has a blown head gasket. The car was driven responsibly and never overheated. They quoted me for $4600 just for the head gasket replacement. They still have my car and haven't decided what to do as it is very frustrating to think that in a short period of time, the car just gave up on us and will leave a huge hole in our pocket. It is our family car and now realized that Jeep (FCA/Stellantis) don't care about their customers because I have seen the same exact reports like mine. I don't get why it's not a recall yet. Please! Make this a recall because it's leaving families to have more financial

THE 2014 - 2017 Jeep grand cherokee as well as many other chrysler mad 3.6lL v engines are all either past their standard warranty period or are approaching it. The problem i have specifically is that my car has under 50 k miles and i have a receipt showing it was bought in november of 2017, there for still under Jeeps powertrain warranty, and the headgasket is failing. ive been to multiple accredited mechanics before taking the vehicle to jeep how performed all the necessary test to concludits the gasket needs to be replaced. i then took it to a dealership who said " On thes 3.6L engines it extremely common for this to happen." i was then quoted 3k for the repair and dropped my car off. after 2 weeks of them having my car and me calling daily for updates i was finally told the car needs a new motor. which would cost 11k. I denied and called chrysler claims department who told me its out of warranty and I would have to pay out of pocket for the repairs before they would look into "how much they might be able to reimburse me" after searching online I've noticed this is a huge problem for many people. it seems as though Chrysler made an engine that will last 50 k miles and then have catastrophic engine failures. you might timed obsolescence. any way i hope this issue is looked into because this company, Chrysler is putting thousands of middle class Americans out of a vehicle or potentially into debt. hope to hear back soon [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF I

Back seat outer seat belt stopped working / no retracting on its own.

As I slow down close to a stop the car loses all power. The car will coast along with no power. I have to verve to the side of the road. The car has no power to accelerate . If I shut off the engine the computer reboots and everything is fine. I have submitted this problem to Jeep and nhtsa previously. I bought this car new from the dealer in 2017 and have had this problem starting in year one. Jeep updated the software back then. It only occurs about 1-2 times a year, but causes a very dangerous issue when it occurs.

The contact owned a 2017 Jeep Grand Cherokee. The contact stated that while his wife was driving at an unknown speed, another vehicle crashed into the front driver’s side and caused the vehicle to be pushed off the road. The air bags failed to deploy. As a result, the contact’s wife was knocked unconscious, and sustained injuries to the neck, head, traumatic brain bleed and SIAHD. Medical attention was required. The other contact suffered a collapsed lung and broken sternum. A police report was filed. The vehicle was not repaired. The vehicle was deemed totaled. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 140,000.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while stopped at a stop light, she depressed the accelerator pedal to activate the Auto START/STOP feature; however, a message stating, "Stop Safely Vehicle Will Shut Off Soon” was displayed and the vehicle failed to restart. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,000.