2015 Jeep Grand Cherokee complaints

Front Passenger seat head rest deployed for no reason and without any impact or accident.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 5 MPH, the vehicle went into LIMP Mode. The check engine warning light and other unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 97,000. Parts distribution disconnect.

My passenger seatbelt does not retract as it should.

Keep will not fill with gas keeps tripping the gas pump off !

Blinker switch with not reset when turning right . It just clicks but does not turn off

Passenger seat headrest popped open. It could have been harmful if we were in the car when it happened. There was no warning. We have owned the Jeep since 2017. We do not adjust the headrests. There has been no wear and tear since we purchased, so no reason this should have broken on its own.

2015 jeep grand cherokees going into neutral on occasion while driving at speeds above 45mph. I brought my truck to jeep and expressed my concern about this safety issue and my safety. I was informed by jeep there is nothing wrong with my jeep since no codes are showing. I asked to speak to the mechanic and the mechanic told me that there is not one problem with that jeep and the 8 gear transmission is the most stable. He then said you probably put the jeep in neutral while driving. I was completely frustrated with his response and said to him, do you think I would put my jeep in neutral while driving 55mph and risk my life and possibly someone elses? I left the dealership very upset as you can imagine. A few days later it happened again and I contacted the jeep dealer to let them know the issue. Never heard back from them. I was also given the email of my service manager. I sent him a video of what happened after the car went into neutral. I also sent him links that I found online about other jeep owners complaining of their jeep going into neutral while driving. I have not heard back from the dealership yet. My guess, jeep is trying to hide this known issue. When the jeep goes into neutral the check engine light goes on and you cannot put car back in drive you have to coast to side of road. Try doing that on a 3 lane highway. Very very dangerous! Please look into this issue 🙏. I bought the car from carmax and carmax said I could have jeep look into issue. The jeep repair ce

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel), 20V475000 (Engine and Engine Cooling), and 20V699000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not perform the recall repair because the contact had modified the PCM. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at approximately 30 MPH, the windshield wipers were unintentionally turned on, the infotainment screen darkened, and the vehicle lost automotive power; the vehicle failed to shift to park. The vehicle independently turned off and after several minutes independently started however, there was an abnormal sound coming from the engine compartment. All of the warning lights were intermittently illuminated. The contact stated that she had to call the local Police Department to assist her with exiting the vehicle safely however, no police report was filed. The failure occurred on several different occasions. The contact stated that she sustained emotional distress due to the incident. The vehicle was taken back to the place of residence. The contact did research and was made aware of NHTSA Campaign Number: 16V240000 (Power Train) however, the VIN was not included. A dealer was not contacted and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

I was driving and heard a snap. And realized the HEADREST popped open for absolutely no reason.

I was driving and all of sudden I heard a loud noise. And seen that the HEADREST had pooped open on its own for no reason.

"Check shifter" seems to come on almost everyday. From what I've gathered about it it could shift out of gear while driving. Could be a sensor or harness issue that I was told by a mechanic. No incident yet. This should be recalled as it seems to be a common issue with this Jeep.

I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.

The headrest deployed on passenger side while driving. Max Dye of Salem, Illinois checked headrest in March and said it was covered under extended warranty and they ordered replacement. Informed today Oct 1st that they have the headrest at factory but won’t ship because hazardous materials and tomorrow Oct 2nd the warranty will expire anyway. Very Crooked Wanted to know if I would pay for everything they would ship. Max Dye needs to be brought up on charges. Very Crooked!

The engine overheated due a coolant leak causing head gasket failure. The engine will now most likely need to be replaced. The engine is 3.0 ecodeiesel which was part of the FCA settlement . There were no warning signs. Engine overheated with dealership while getting the fuel tank pump replaced. Dealer confirmed issue.

My passenger headrest deployed while I was driving. My passenger just felt alittle hit in back of her head from the impact but nothing major. Nobody has looked at it because it just happened last night.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The vehicle was taken to the local dealer where it was diagnosed that the throttle body, fuel sensors bank 1-1 and 1-2, crankshaft, and intake manifold needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 124,471.

Passenger headrest exploded suddenly while driving on highway at highway speeds. Loud bang which made me swerve. No accident or incident preceded, it just exploded. if someone like my wife with neck problems was in the seat she could have been injured. I was told that Jeep has extended the warranty on this item and it appears this happens often. Had this happened to the drivers one I may have had an accident. I suggest they replace drivers headrests to stop an accident in the future.

I have owned this vehicle for 9 years and the vehicle has had an issue with the electronic fuel pump since I bought it. I would take pictures of the warning showing the error message. I have had the vehicle in the shop more than 10 times for the same symptoms and begged them to replace what the computer is saying was the problem. I have spent over $9,000 on repairs and I continue to get the same message, The check engine light is on continuously and every time I bring it in they say it is not that it is something else and they replace something not related. Then the recall came out for the High Pressure Fuel Pump which was apparently the issue for the entire time like the on board computer had been stating was the issue. I have replaced the Thermostat when there was no over heating issue, the alternator when there was no electrical issue, the Particulate filter because they said that was what was causing it to go into crawl mode which it still does periodically when it rains out. The recall was issued on 6/9/2022 and it is still not repaired. There is no telling what other internal damage was done over the 9 years of not replacing what was the issue the entire time.

Air bags failed to deploy during major MVA. Sensors clearly should have been hit (see images). The vehicle is no longer in my possession. Safety- driver knocked unconscious likely from hitting head on steering wheel. If the vehicle did not collapse the way that it did, major injuries or death would have occurred with the airbags failing to deploy. Reproduced- unsure Vehicle was collect and assessed by the insurance company. There were no warning lights prior to the accident.

On Saturday, August 31, I was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. This caused me to hit the brakes a bit and veer a little. Upon stopping and inspecting, the headrest had come apart. After googling, I see there had been a serious issue with the “Active Headrest Restraint” on select Chrysler models. This matches my incident.

I got into my car and headed home from work. All of a sudden, my headrest popped apart and smacked me in the back of the head. I was not involved in any sort of accident. I was just driving. I pulled over and looked around because I didn’t understand what smacked me in the back of the head. I got out of my vehicle and looked at my seat. My head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that I could drive safely and comfortably.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was idling at a stop light, there was a loud popping sound coming from the engine compartment. The contact stated that while accelerating forward there was steam and smoke coming from under the hood with the engine temperature gauge indicating that the engine was hot before the vehicle lost motive power and stalled. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 120,000.

My 2015 Jeep Grand Cherokee Overland EcoDiesel (VIN# [XXX] ) had a catastrophic engine failure at 96k miles (400 miles from home) on a family trip Friday [XXX] leaving us stranded far from home for the second time in the last year (first time was for a turbo coolant line that failed requiring me to leave my car in California for 3+ weeks while parts were on back order). I still have an active AEM Warranty from the emissions recalls a few years back that's good until 120k miles, however previous inquiries have stated that this warranty doesn't cover the engine failure and was given a repair estimate in excess of $30k+. Premature engine failures have been a very common problem of this series of vehicle, it was involved in the AEM class-action lawsuit, and had numerous recalls that are related to the engine and engine components. Myself and the Lithia Jeep Dealership staff in Grants Pass, OR were all shocked when the warranty claim was denied for this replacement given the number of EcoDiesel failures they had seen. With the systemic premature failures of these engines, the AEM class-action lawsuit updates, extent of recalls that are related to the engine and engine components, I have been disappointed in how Chrysler/Jeep have handled this situation, leaving the burden of their design flaws on their customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown

Fuel pressure pump system RECALL, the dealership refuses to put the RECALL part on due to my vehicle not running. There has been more problems with my JEEP as well with the amount of recalls and malfunctions I have been in and out of the garage. Currently is being held at Roger Williams Chrysler Dodge Jeep Ram- Weatherford TX. I just want to get my recalls done first to go from there and then will get my Jeep fixed if the recall does not fix the problem. I have had it there since June and they have the part in just are refusing to put it on.

The HPFP (high pressure fuel pump) on this vehicle fails causing a fuel lapse and loss of power. I have taken it to two different dealers and they say the HPFP is on recall but not available. The vehicle was available for inspection but neither dealer performed this. When the HPFP fails the engine light comes on and the electronic throttle control light comes on. This started in September of 2023 and has repeated several times. The recall for the HPFP has been announced for quite awhile but nothing has been done about it.

SEAT BELT IS NOT RETRACTING. FEELS UNSAFE.

WHEN STOPPING AND SUDDENLY ACCELRATING JEEP HAS A POWER DELAY AND YOU HAVE TO HIT THE THROTTLE AGRESSIVELY TO GET GOING OR ELSE I RUN THE RISK OF GETTING HIT BY ANOTHER CAR, BUT ONCE YOU HIT THROTTLE THE POWER IS MORE THAN YOU NEED IT OR EXPECTED IT, FORCING ME TO BRAKE OR ELSE I HIT THE PCAR INFRONT OF ME. I AM STILL NOT ABLE TO MAKE THIS WORK. I PURCHASED THE CAR USED, I AM STILL MAKING PAYMENTS AND I BARELY USE IT BECAUSE I FIND IT EXTREMELY DANGEROUS AT TIME. THE POWER DOESNT COME WHEN I NEED IT BUT WHEN I DO ITS TOO MUCH, FEELS LIKE I FLOORED IT AND I HAVE MANAGED NOT TO CRASH BUT ITS SOMETHING SOMEONE SHOULD TAKE A LOOK AT BEFORE ITS TOO LATE.

Passenger headrest deployed without an accident.

The contact's daughter owns a 2015 Jeep Grand Cherokee. The contact stated that there was an abnormal ticking sound coming from the engine. There was no warning light illuminated. The contact notified the dealer and the manufacturer about the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

Seatbelt does not retract

While driving on the freeway, I heard a quiet noise but saw no warning messages on the dash. I decided to pull over and found the vehicle had shifted into neutral and lost power steering. The vehicle was towed to a AAA service center. They discovered that the safety recall W79 / NHTSA 20V-699 Diesel ECR cooler had been replaced but failed again, requiring a complete engine replacement. The recall was repaired in May 2022, and the part failed in July 2024, two months outside the warranty. The dealer where we bought the vehicle and had the recall serviced won't return my calls.

I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. The vehicle was parked and not running, I was not injured, only startled. However, had I been driving this message would read differently. After searching Google I found there are known issues for this and it was suggested to report it to NHTSA. I have an appointment Monday at 9am at Toliver in Mineola, TX to have it looked at.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving an undisclosed speed, the vehicle went into Limp mode. The check engine and electric throttle control warning lights were illuminated. The vehicle was towed to the dealer, where it was determined that the crankshaft position sensor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 130,000.

While driving down the road the active headrest on the passenger seat activated and came apart. It is now hanging on by the cord. The dealer we bought the Jeep off of said because it is out of warranty there is nothing they can do. No one can now ride in the passenger seat due to the headrest hanging by the wires.

The front passenger headrest deployed without reason while driving approx. 35 miles an hour. The headrest hit the passenger in the head causing pain. Passenger was take to ER and diagnosed with mild whiplash. I reported incident to Jeep customer care and was instructed to make an appointment at a dealer. An appointment was made for 7 days later and I dropped off the car. Dealer states they are waiting for an inspector. I called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. Called on the 5th and was told someone from the legal department will call asap. Waited two more days and still no call or any communication from them. I went back to dealer and took my car back. No warning lamps, messages or other symptoms prior to the failure.

- The Diesel Engine failed or malfunctioned. New/current engine is available for inspection but no longer have dead engine. Was removed by Jeep dealership. - I Was driving with my kids and as I was about to park in the lot, thick black smoke started coming from the hood of my jeep. My kids started screaming and I immediately turned off the vehicle and got my kids out, because I wasn't sure if it was going to blow up or what would happen. Called USAA to tow vehicle to dealership. - Problem was confirmed by the dealer - I have never got my vehicle serviced by anyone else besides the dealer/manufacture (DCH Chrysler Dodge Jeep Ram Fiat of Temecula) - the vehicle and component was inspected by the manufacture (DCH Chrysler Dodge Jeep Ram Fiat) - There was absolutely NO WARNING, NO LIGHTS OR SIGNES THAT THIS WAS GOING TO HAPPEN prior to the failure. (CHECK ALL RECORDS AT DEALERSHIP) ALL SERVICE COMPLAINTS ARE DOCUMENTED at (DCH Chrysler Dodge Jeep Ram Fiat of Temecula).

Passenger seatbelt will no longer retract as the guide seems to be cracked and broken. Because of this the broken piece is pinching the seat belt down not allowing it to work properly. Seat belt can be guided back in manually but not on its own the way it’s supposed to. Please consider issuing a recall as this is a very dangerous issue in case the vehicle is involved in an accident. Shops are charging $3300 + to fix this issue that seems be very common for this year make and model

Jeep dealership is unable to remedy this recall that has been an issue for over 2 years. My jeep was at dealership for month and still no repair parts they have no ETA on specific parts needed for recall as they don’t get notified about the part for my vin number. I am stuck with an unsafe jeep due to unable to be fixed. Need a remedy to fix this I am losing out on money not having a safe vehicle for me and my family to drive in

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 130,000. Parts distribution disconnect.

The Passenger headrest just snapped forward and the clips broke.

The engine kicks like the injectors are blocked or something. It happens in idle and all speeds, including highway speeds. It is not speed related. However, I am reporting this because it jerks the car at highway speeds and this is dangerous. I have one occurring trouble light regarding the oil pump but it’s not related. Something is troubling this engine like there is debris in the fuel line but all of my recalls have been fulfilled.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power and slowed to approximately 40 MPH. The contact depressed the accelerator pedal; however, the vehicle failed to exceed 40 MPH. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the crankshaft position sensor had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.

Active head restraint system on driver's side of vehicle spontaneously deployed while parked. No evidence of collision present.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erroneously deployed. During the failure, no collision had occurred to cause the deployment. No injury was reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000. The VIN was not available.

The advanced headrest deployed on the passenger side without cause. I was getting into the drivers side. It was in our driveway.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds and towing a boat and a trailer, the vehicle started losing motive power. The contact became aware that the fuel economy was incorrect. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 69,000. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle went into LIMP Mode and started to lose motive power. The check engine warning light was illuminated. The contact restarted the vehicle briefly, but the vehicle shut off. The vehicle was towed to the dealer where it was diagnosed as a failure with the fuel pump which needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 160,000. Parts distribution disconnect.